Name: Doubletree By Hilton Chicago Schaumburg
Address: 800 National Parkway, Schaumburg, 60173, US

6/10

Pleasant

04 Aug 2026

Tyler

Great hotel like 3-5 years ago:

I’ve been staying at this hotel for years, used to be a nice hotel, but this recent visit definitely starting to show its age. Paid extra for a corner room, one of the blinds had a big tear in the fabric, the carpet also had a big torn spot that looked like a fix we attempted but not successful. Paint chipping everywhere, cracked tiles in the bathroom. Only 1 of the 2 elevators seemed to be working. Room was at least cleaned well did appreciate that. So it was ok but not great, probably will look other properties next time I’m in town.

6/10

Pleasant

01 Aug 2026

Brianna

I had ants in my first room the only compensation I was offered before calling Hilton directly was extra points or free breakfast after a non-thorough room cleaning was conducted. I called Hilton and was given back a pet fee. Staff was kind side form that issue and aside from ants the property was clean. Also when renting the banquet hall they didn’t want to offer dishware until we complained that we have food wouldn’t it be helpful to have plates if we have a room for sitting and eating. Pool was down for summer and ice maker in all floors except one wasn’t working.

4/10

Poor

31 Jul 2026

Jose

Elevator was broken, so only one was working our entire stay of six days. The hotel was completely booked and packed at all times. Therefore, there were always long waits to get into the elevator. The hotel was extremely warm. But the worst experience was the noise and lack of ability to get any real rest. We were not told in advance of a expo or car show that was going on at the hotel and in the adjacent parking lot. There was music, loud music and people for hours up through the night and throughout the day under our window. Overall, not a happy experience and felt trapped for my visit.

2/10

Poor

26 Jul 2026

Deren

Very disappointed in the staff at this Doubletree. Arrived late at night after several hours of travel to find they had given my reserved room away. Offered me a king room when I specifically reserved a two queen room due to the people I was traveling with need separate beds, and obviously not going to share a bed. The young man at the front desk didn’t seem to care one bit and offered no alternative such as a roll away, he just stated you can have the king room only because we are sold out. I questioned why my reservation wasn’t honored, he had no explanation. I asked if it was because I booked through Hotels.com and not through Hilton, he claimed it wasn’t, which I don’t believe.
I will absolutely avoid this particular Doubletree in the future, as the young man’s attitude was unacceptable. He just didn’t care! I’ll be reaching out the manager of the hotel as well, however don’t expect anything to come of it. We were not able to stay at this hotel due to the sleeping arrangements we were offered. If I make a reservation for a specific room style, that’s what I expect on arrival. I’d steer clear of this location if you actually need the room you booked.
Very disappointed!

10/10

Exceptional

26 Jul 2026

Olessya

This is my favorite hotel whenever I stay in Schaumburg. The location is excellent, and I have always loved DoubleTree because the service is consistently outstanding and the cleanliness is impeccable. I also really appreciate the Crabtree & Evelyn bath products that are always available at these hotels.

The area is perfect for walking and shopping. There is a huge mall nearby, and all the stores are within walking distance, which makes the location incredibly convenient.

I especially love that there is a large Asian grocery store right next to the hotel. They offer many delicious ready-made foods, including Korean-style fried fish, soups, and other fresh dishes. I buy fresh food there almost every day, and there is no need to order an Uber, which makes the stay even more comfortable and convenient.

10/10

Exceptional

19 Jul 2026

LADONNA

Staff was nice and helpful, place was clean I love staying at the DoubleTree.

Partner

2/10

Poor

19 Jul 2026

Javier

To start we arrived at our hotel pretty late like 6 pm and then we find out the news that we can’t check in until 9 pm which is exhausting after a long flight, then we check into our room and it’s the wrong room we wanted 2 queens but we got 1 king, which for 1 adult and 15,16 year old isnt logical so I had to sleep on the couch sitting and uncomfortable. Then the room had crumbs on the floor and dirtiness on the bed. Apart from this the staff said they couldn’t do anything about it. Then the next day we leave for the day expecting to come back to a clean room but for the first time ever (I travel for work so I often stay at hiltons) the room is fully unmade, we call and ask and the staff say we have to ask to get our room cleaned we were never informed about this whatsoever at check in. Then the staff has the audacity to tell us that we can make it ourselves at 11 pm if we want to truly no help. Manager also was of no help whatsoever when we were finally able to reach her days later.

8/10

Excellent

19 Jul 2026

Michael

Average hotel good location for my meetings.

Business

2/10

Poor

18 Jul 2026

Gary

Terrible staff terrible st

Partner

6/10

Pleasant

14 Jul 2026

Jennifer

Always like staying at doubletree. However, we did not have a working shower. When we went downstairs to address it, no one was at the front desk. When we finally got someone, they said there was nothing they could do. Two nights and we had to use the hot water from the sink in order to “shower.” I understand things happen but it would have been nice if a manager or something even attempted to reach out. A shower is an important amenity during your stay so pretty disappointed. The man at the front desk we dealt with was very nice though.

Friends

4/10

Poor

12 Jul 2026

Jeannie

Room carpet old & dirty. When u walk in the girls at front desk only cared about chatting with each other . No hello’s unless u interrupt there chatting. Only 1 elevator working & the one that was it was hot & stuffy & u have to wait a long time for it . Definitely won’t be staying again anytime soon.

Partner

8/10

Excellent

12 Jul 2026

Ronald

We were disappointed that they didn’t have a complimentary breakfast available. Otherwise we had a good stay. The room was clean and staff were helpful. There was not a hair dryer in the room but we were able to get one very easily. The staff was very friendly and the area was quiet.

Family

2/10

Poor

07 Jul 2026

Georgia

This hotel stay was absolutely awful. The first day a portion of the ceiling fell in the room. The “clean” towels had several stains and pubic hair on them. The room I was moved into due to the ceiling falling had a large chunk of the ceiling in the bathroom peeling off and falling down. I witness another guest have a bathroom accident in the lobby and the literal human feces was left on the lobby floor until late morning the next day (well over 12 hours). We left the staff know of our issues throughout the stay and apparently no notes were made or anything. When we checked out we were told we had a happy stay and that we just wanted something for free. The front desk people were incredibly rude. The place is filthy top to bottom and we will never stay at this hotel again.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Anakaren

Only 1 elevator was working, the pool has been closed for 1 year. They havent disclose that information when booking the stay

Friends

6/10

Pleasant

04 Jul 2026

jafari

Over all was okay

Family_with_children

2/10

Poor

03 Jul 2026

Marcia Cristina

I stayed here for work after making a last-minute reservation through Expedia because of the convenient location.

Check-in was pleasant, and I appreciated being offered one of the signature cookies. However, when I got to my room, I realized it was a connecting room. Due to a previous bad experience, I called the front desk and politely asked to switch. I was told, “Sorry, we’re sold out,” with no empathy or effort to help.

The next evening, after work and the gym, I returned and asked for a cookie since I had enjoyed it the night before. The same employee gave me one. When I politely asked for a second, she refused, saying they were “short on cookies,” even though the drawer appeared full. It was only around 8 PM. While I understand limits, the interaction felt cold and unfriendly.

The room was acceptable but outdated. My biggest disappointment was the lack of hospitality. Great service isn’t about saying yes to everything—it’s about making guests feel valued. Unfortunately, I left feeling dismissed rather than appreciated.

Self

2/10

Poor

28 Jun 2026

Kyle

We arrived into town at 7pm and were told that the room was not ready. We waited for 3 hours in the lobby for it to be ready. The email I received prior to checking in said that I can check in to our room anytime after 3pm. My son and I needed to get up very early the next morning, so this was extremely frustrating. In addition, when we finally got our room, we opened the door to find only one king bed, even though we had prepaid for a room with 2 doubles. After chatting with the front desk, they informed us there was not a roll away available nor another room with 2 beds, so our option was an additonal room with a king bed, which was very kind to offer, but my son is 15 and I was not thrilled about him sleeping 2 floors above on his own. In addition, the television in the room did not work and the shades were broken, falling off the wall, so there was no privacy from the outside. Lastly, the pool was under construction and this was not told to us prior to check in.

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Cara

Let’s just say it wasn’t my favorite stay

Partner

4/10

Poor

21 Jun 2026

Michael

Poor check in. We reserved 2 queen beds and was told they didn’t have that. Only had a king. We had 4 people. They found a room, gave us keys that didn’t work, was given new keys. They worked only to find the room had one bed. Came back down, was told again they didn’t have 2 queen room. Then they ‘’found’’ another room. This one was correct.

6/10

Pleasant

20 Jun 2026

David

My room was not ready until 9:00 pm. I didn’t appreciate not being able to check in at 6:00 pm. The breakfast was overpriced. You get the same buffet food at other hotels for free. The wood floors in the bedroom were sticky.

Self

10/10

Exceptional

19 Jun 2026

Cleo

Had a great one night stay.

10/10

Exceptional

17 Jun 2026

Linda

I really enjoyed myself

Friends

8/10

Excellent

17 Jun 2026

Jason

A hotel was OK. Definitely not up to Doubletree standards. The pool looks like it’s been permanently closed, but was told that they are in the process of repairing it. It’s currently being used as a storage area. Other than that, the rooms were fine.

10/10

Exceptional

16 Jun 2026

Perry

Friendly staff hotel is older but a good value

Partner

10/10

Exceptional

15 Jun 2026

Antonio

Good staff nice laid back hotel

2/10

Poor

14 Jun 2026

laura

We selected this hotel because of the brand name, advertised pool and location for a weekend family trip with easy access to the Metra station to get to downtown Chicago.

Location. Fine. All else just horrible. First, the pool. Which was a strong must have traveling with young kids. Closed and looks like its been transformed to a storage unit. Refurbishment is a nice excuse for unadvertised closure.
Elevators. Only one worked the entire time-we were there on the 3 and 4 floor. Sharing the hotel with flight crews and other travelers forced us to haul our luggage up the stairs. After waiting 20 minutes.
The air conditioning unit in our room was LOUD and didn’t regulate temperature at all.
Our door didn’t lock properly…

Friends_and_family Family

8/10

Excellent

13 Jun 2026

Colleen

Outdated but clean and quiet

Self

2/10

Poor

07 Jun 2026

Haolin

Extremely disappointing experience. We arrived at night expecting to check into our room, as the hotel’s email clearly stated it would be ready by 3:00 PM. Instead, we were told the room was still not ready and that we would have to wait even longer. After a full day of traveling, this was completely unacceptable.

What made the situation worse was the attitude of the front desk staff. Rather than apologizing or trying to help resolve an issue that was entirely on the hotel’s side, they were defensive and dismissive. We were simply asking for the room we had reserved and been told would be available.

Customer service is severely lacking here. The property itself also feels outdated and has a noticeable unpleasant odor throughout. Overall, this was a frustrating experience from start to finish.

I would not recommend staying here. This hotel needs better management and a much stronger focus on customer service.

Partner

10/10

Exceptional

07 Jun 2026

Mary Cydel

Area and staff

Self

2/10

Poor

02 Jun 2026

Jason

Horrible. Will never stay at ANY of their properties. Mold in shower, no shower gel/soap, toilet seat looked like it was shot up with a shotgun, tv didn’t work, elevators took forever to go up 5 floors, beds are concrete, pillows might have had 6 feathers in it. They should close this property.

Friends_and_family Family

2/10

Poor

01 Jun 2026

Estela

I recently stayed at Double tree , and unfortunately, my experience was far from satisfactory. Right from the start, I encountered several issues that significantly impacted my stay.

First and foremost, the hotel system was down during my check-in, leading to a lengthy wait. The staff seemed overwhelmed and unprepared to handle the situation, offering little assistance or communication about what was happening. I expected a level of professionalism and support, but that was lacking throughout my visit.

Once I finally got to my room, I discovered that the TV didn’t work. I reached out to the front desk for help, but my concerns were met with indifference. It felt like my issues were being brushed aside rather than addressed.

Additionally, I faced trouble with my key card, which frequently failed to unlock my room. This added to my frustration, as I had to repeatedly trek back to the front desk for assistance.

To make matters worse, the pool wasn’t operational during my stay. I had specifically chosen this hotel for its amenities, so finding the pool closed was a disappointing surprise.

Overall, the combination of a non-functional hotel system, unhelpful staff, and broken amenities made for a very poor experience. I left feeling frustrated and dissatisfied, and I certainly won’t be returning to [Hotel Name] in the future.

Friends_and_family Family

8/10

Excellent

31 May 2026

Keshonda

clean room

Self

8/10

Excellent

31 May 2026

Reginald

Parking was easy, Check-in was easy, staff was friendly. Room was clean. Overnight stay very comfortable.

Friends_and_family Family

2/10

Poor

29 May 2026

Jewell

Maintenance staff was helpful in fixing the multiple issues we had in our rooms prior to our check-in. Those issues were already noted by management but we're fixed for our stay. The women at the front desk was not only rude but not knowledgeable on the questions or information we asked pertaining to the hotel.

Partner

4/10

Poor

28 May 2026

Ahjaney

Check In nightmare, once finally checked in late the room was dirty. Had to argue for compensation. I wouldn’t recommend seems like a very unorganized system or staff.

Friends_and_family Family

2/10

Poor

25 May 2026

Joshua

Place was filthy. There was a blood stain on the pull out couch. Stains everywhere, bathroom didn’t even lock. Place is awful. When asked for compensation for the blood on the bed which is a biohazard I was offered free breakfast. Pathetic.

Friends

6/10

Pleasant

25 May 2026

Sophoun

The room is not sound proof like it stated. Restroom is ok. Over is ok for a night stay.

Partner

6/10

Pleasant

17 May 2026

Desyre

Breakfast was amazing. Waitress was the best, Very kind. The room itself still had hair in the bathroom. The bed sheet/ comforter smelled like a woman’s perfume so I don’t believe it was washed.

Self

6/10

Pleasant

04 May 2026

Sam

Room is clean. Bed and pillows are good. Shower leaked and many non working channels on the television

Partner

6/10

Pleasant

01 May 2026

Sam

The television reception, for lack of a better term, needs to be attended to. Multiple channels with no sound and some with no sound and picture.

Partner

8/10

Excellent

26 Apr 2026

Carlos

The hotel was good overall. However the bed wasn’t very comfortable, and the AC in my room made an extremely loud noise when it would come on and run for the duration of time ran to keep the room at set temperature. The noise would periodically wake me out of my sleep

Self

6/10

Pleasant

25 Apr 2026

Raza

The property is clean but old.

4/10

Poor

24 Apr 2026

Rosa

Had to wait a few mins because there was no front desk person to check me in, then we left early the next day due to bad wifi. My boyfriend had to work on his laptop in the room and we had to leave early in the morning due to bad wifi.

Partner

6/10

Pleasant

20 Apr 2026

Judith

The wallpaper in the room was peeling off the wall. The pool was closed for the 3 days I was there.

Self

2/10

Poor

19 Apr 2026

Nicholas

The room was dirty from the past tenants, the bed was super uncomfortable making it hard for us to sleep. Additionally the covers had stains on them.

10/10

Exceptional

15 Apr 2026

John

It was adequate.

10/10

Exceptional

11 Apr 2026

Reginald

Check-in was easy. Lobby was clean. Room was clean. Bed was comfortable. Bathroom clean
Staff excellent. Overall stay was great. We will be back.

Partner

8/10

Excellent

10 Apr 2026

Brenda-Lee

Check in and check out was easy and my room was clean.

10/10

Exceptional

04 Apr 2026

katie

Great no issues

Friends_and_family Family

4/10

Poor

30 Mar 2026

Yohan

.

Self

6/10

Pleasant

29 Mar 2026

Sam

Nearly half the the channels were out. I had to go to the bar to watch the NCAA tournament

Partner

6/10

Pleasant

29 Mar 2026

Ronald

The kitchen is closed on weekends but there was no mention of that when I booked. The bed was hard and looked like it has not been rotated as it was sunken in. The fan for the A/C did not work and there was no microwave in the room which I would expect for this area.

Family

4/10

Poor

22 Mar 2026

Kevin

Cable television was terrible. Only one elevator worked. The beds are in poor condition. The pool was not open. There was no outdoor seating.

2/10

Poor

15 Mar 2026

Brianna

From start of check-in to asking for additional pillows and blankets, the staff was terrible and all the amenities that were listed to be available were unavailable such as the pool and staff did not have a valid explanation for any of the things not available

4/10

Poor

12 Mar 2026

Dan

This hotel is old and needs serious. Updating only one elevator works, and the call button to go down wouldn’t bring the elevator up. The heater in my room was making noises all night and I asked somebody to look at it and it didn’t get fixed.

Partner

4/10

Poor

08 Mar 2026

Patrick or Stacy

No coffee either day……no clean towel service. Room was dark and very outdated. Pillows were horrible……so flat. Pricey breakfast for continental items.

Friends_and_family Family

2/10

Poor

02 Mar 2026

Michael

What a joke. Checked in and the smoke detector was beeping. Asked front desk to check. Had to ask again 4 hours later. Room was full of cobwebs. Asked the front desk to have the maid focus on removing the cobwebs when they cleaned. Cobwebs were still there when we got back to our room. The second day our room was not cleaned. Had to ask the front desk multiple times for fresh towels.

Partner

4/10

Poor

16 Feb 2026

Lynn

No water pressure at all in the shower. Not enough blankets on the bed and room in poor condition.

10/10

Exceptional

15 Feb 2026

gary

Warm Cookies

Leisure

6/10

Pleasant

08 Feb 2026

Barbara

Tv do not have full access for Closed Caption. I’m disappointed that can’t understand any shows and Winter Olympic.

Leisure

6/10

Pleasant

10 Jan 2026

Ranga Chandra

Hot water issue.

Goy only Luke warm

10/10

Exceptional

08 Jan 2026

Antonio

Breakfast to high in pricing

2/10

Poor

04 Jan 2026

Whitley

Terrible experience would not recommend this hotel at all

2/10

Poor

31 Dec 2025

mohammed

Not recommended at all very dirty rooms I wish I never stayed there stink

Business_and_leisure Self

4/10

Poor

25 Dec 2025

Eduardo

No me limpiaron la habitación y pagué dos noches

Leisure

10/10

Exceptional

18 Dec 2025

Debra

The room was clean. Staff and bar was really nice.

10/10

Exceptional

03 Dec 2025

Andrew

Clean rooms, helpful staff & good breakfast

8/10

Excellent

27 Nov 2025

Makenzie

The room could use some help on cleanliness but it wasn’t bad and the staff was amazing always helpful and cheerful.

Leisure Friends

10/10

Exceptional

19 Nov 2025

Dawn

Nice

4/10

Poor

18 Nov 2025

Josh

Upon checking in the guy at the desk said I didn’t have a reservation, then went on to say it wasn’t for 2 beds just 1. Once that was resolved by his manager, the room was clean but desk light was broken and laying on desk. The TV guide and reception wasn’t working, and the wallpaper on one of the walls was peeling off.

Overall the staff was okay, but with the nearby hotels that were close by, I’d recommend checking those out before staying here.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Kevin

The room was clean but the air flow was terrible. Very stuffy and felt like the dust particles was in the room. Maybe the air filters should be change.

Leisure Family

6/10

Pleasant

09 Nov 2025

Candice

Front desk was nice. Room seemed satisfying(arrived at night)
Until the next morning when the natural light hit the bed i could visibly see how the cover was so dirty.

Leisure Partner

8/10

Excellent

09 Nov 2025

Sam

Clean room, good staff at check in

10/10

Exceptional

06 Nov 2025

Angela

Laura at the front desk was amazing!

10/10

Exceptional

04 Nov 2025

Freddie

It was clean

8/10

Excellent

02 Nov 2025

Kayland

Everything was clean I just couldn’t get my tv station to change

6/10

Pleasant

31 Oct 2025

Janita

We usually stay here often. It appeared this visit showed more wear and tear. The beds were more uncomfortable

Leisure Partner

10/10

Exceptional

30 Oct 2025

KISHORE

Very good hotel

Business

2/10

Poor

25 Oct 2025

Prathap

No free breakfast available. Room is in very poor condition. No clean maintenance.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Cori

The only complaint is the toilet was too low

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

jean-pierre

Everything was good, fine overthere

8/10

Excellent

20 Oct 2025

Nicholas

Outdated hotel...needs a facelift! Otherwise, it was clean and friendly.

Leisure Partner

8/10

Excellent

18 Oct 2025

Susan

Everything was great except when I told the hotel agent at checkout that neither the TV or coffee pot worked, she immediately put it back on me and asked if I had called it in. It was around 8:30 pm when we discovered the TV issue and didn’t want anyone coming to our room at that time. We didn’t find out about the coffee machine until the next morning when we went to use it. I was mostly letting her know for future guests but it would have been nice if she’d apologized.

Leisure Partner

2/10

Poor

18 Oct 2025

Eshiozene

It’s surprising that a hotel like DoubleTree would have such poor-quality televisions and remote controls in their rooms. Honestly, it doesn’t reflect well on the brand’s reputation.I GOT A BETTETR IDEA MAYBE A NAME CHANGE TO \"ONE BRANCH BY SHITON\" IS A BETTER FIT. HOW DO YOU FEEL ABOUT THAT

Business_and_leisure Partner

4/10

Poor

17 Oct 2025

Anthony

The room was fine, it was clean and looked as advertised. It had a mildew like smell possibly coming from the air unit? The tv got like 5 clear channels and one of them had no sound. The tub had a very slow drain so by the end of my shower I was standing in all the water from my shower, and the towels smelled so gross I opted to let myself air dry.

Self

8/10

Excellent

16 Oct 2025

keith

Room was dated, bed comfortable. Breakfast was good.

Self

6/10

Pleasant

13 Oct 2025

Tahaniat

Disappointed with cleanliness. The bathroom was dirty and didn't have soap. We went down to ask for the bathroom to be cleaned. I had to make several trips to the front desk and they finally came up and cleaned. The pool was closed. The TV had only 5 channels working. When I tried to use the iron I found it sticky and had hair stuck to it. However, the staff were nice and tried to be accommodating.

Leisure Family

6/10

Pleasant

13 Oct 2025

Anna

Our room wasn’t ready when we arrived. Only some of the tv channels work. The ventilation in the bathroom is terrible

2/10

Poor

12 Oct 2025

Adriana

The problem was not the hotel the problem was that they cancelled my reservation due to a card error but i never got notified the hotel was full I did not have anywhere to stay. It wa a horrible wxpweience. I get it was not the hotel but the service yet they failed me!!!!

10/10

Exceptional

11 Oct 2025

Edward

Extremely good value with clean and well-designed rooms and nice and helpful staff.

Business Partner

10/10

Exceptional

10 Oct 2025

Sherry

Very quiet in the hotel, extremely clean room, and a very safe area. Close to shopping and excellent restaurants. Staff members are very sweet, warm and welcoming. We thoroughly enjoyed our stay here.

Business Partner

10/10

Exceptional

06 Oct 2025

Damaris

very quiet and safe area, very close to the mall. Lovely hotel

10/10

Exceptional

06 Oct 2025

Tahir

Great property, phenomenal experience

10/10

Exceptional

02 Oct 2025

Hortencia

Clean

6/10

Pleasant

01 Oct 2025

Steven

Great location. Just the bed and pillows were uncomfortable. They did not have replacements.

Leisure Family

6/10

Pleasant

30 Sep 2025

matthew

The pool was not operational, every time we asked for something they told us what they wouldn't do. I needed soap in the shower, I was told they won't make the bed. At check in we were told we had breakfast in the morning we were not on the list? Nothing awful but probably will not stay here again.

Partner

10/10

Exceptional

29 Sep 2025

M.S.

Nice comfy clean hotel

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Jill F

It was a great stay

Leisure Partner

6/10

Pleasant

28 Sep 2025

Petronella

My first stay i forgot my favorite shoes . I called the hotel they never followed up nor show any efforts . My second stay the room was leaking my clothes were covered in water .

Partner

8/10

Excellent

28 Sep 2025

Jeffrey

Overall nice place. Front desk staff called and woke up our room at 1am asking us to look for headphones the previous guest left behind. Disrupted our sleep as we had to wake up at 4am for early flight.

Leisure Family