Name: Residence Inn Chicago Bloomingdale
Address: 295 Knollwood Dr, Bloomingdale, 60108, US

6/10

Pleasant

20 Jul 2026

Maneshka

Room need upgrade I e new carpet , paint, ac and fridge noisy .

Family_with_children

6/10

Pleasant

06 Jul 2026

Cale

Staff was welcoming. Continental breakfast was above average. We stayed in a 2bdr/2ba suite and just had a couple of minor annoyances with the room. The shower head was seemingly broken and there was cardboard folded and wedged in so that it would stay on the rod. If you touched it at all, it'd just fall off. The sink sprayer also did not stay up at the base of the faucet - it just dangled there in the sink. It made it a slight pain to do dishes. Neither problem was the end of the world, but attention to detail and the little things can be impacted.

Upon checking in (stayed Wed-Mon), we had asked for room cleanings (towels, bedding, and trash) for Friday and Sunday. They only did that Friday. We had to call the front desk for towels ourselves after getting back to the room from a full day of being in 100 degree weather and sweating to find we had no clean laundry.

Again, not the end of the world but it caused disappointment after having a much better experience there the year prior.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Pratiksha

Excellent staff

Family_with_children

8/10

Excellent

02 Jun 2026

Paula

Room was clean, breakfast selection small but good enough! Parking $12/day. Nice stay overall

Partner

2/10

Poor

05 May 2026

Michael

The hotel could not locate my reservation I made through Hotels.com - even after providing my phone with the confirmation email notification. Once we checked in after 45 minutes of an ordeal we checked into a filthy room that stunk. Floor and towels were not cleaned and the carpet had black stains on it. The mattress was worn out and sank and the sheets and covers stunk. Horrible experience! The breakfast was disappointing! We will never stay in a residence property again!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Zachary

Great staff

6/10

Pleasant

06 Apr 2026

Lisa

The area was good, the hotel amenities could have been better as in the app there is no pool they should probably take that off the app. We just wanted to get away and go swimming we were disappointed. We had a two bedroom suite with kitchen which was nice

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Aurelia

Breakfast was good the kitchen lady was so nice

10/10

Exceptional

22 Mar 2026

Tyrone

Awesome

Self

8/10

Excellent

15 Mar 2026

Skyler

The property is an older one, that could use an upgrade but it was decent. The room I received did have candy in the bedroom and living room from the last person. There was deep indents in the carpet from maybe a dog? Old water damage on the walls from maybe a overflow on the room above us. Stains on the couch and big cracks on the door too. Housekeeping could have done better. Overall the best part was the customer service and free breakfast too. I was here for business trip 2 weeks.

10/10

Exceptional

13 Mar 2026

Jean

Clean room, clean kitchen

Friends

4/10

Poor

22 Feb 2026

Jennell

Had to get a new room because the first one was horrible, stove light didn't work, stove fan didn't work, no heat. Got a new room and the Heat didn't work in the bedroom so it was freezing during the day but worked somewhat at night. Dog poop all over the place. It's a damn shame you have to pay $12 a night did parking when you're already paying what you pay to stay there. Can't comment on breakfast cause i didn't eat it. Checking in and out was easy and they were nice but i definitely wouldn't stay here again

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Susan

I was happy with my stay

Business_and_leisure

8/10

Excellent

13 Jan 2026

Antoinetta

I did not eat breakfast before I checked out.

Partner

10/10

Exceptional

14 Dec 2025

Robert

The room was clean, well-appointed, and quiet. The staff were friendly and helpful. Breakfast was delicious, with a good selection.

Partner

10/10

Exceptional

07 Dec 2025

Beth

Great breakfast. Full kitchen. Even made Thanksgiving dinner in our room!

Leisure Pet

8/10

Excellent

05 Dec 2025

Patricia

Great friendly staff that went out of their way to assist. Clean quiet room. Nice to have a separate bedroom and a kitchen area. Highly recommend!

Friends_and_family Family

8/10

Excellent

01 Dec 2025

OMAIMA

Staff were nice and responsive, the room was clean. Over all our stay there was pleasant

Leisure Family

10/10

Exceptional

29 Nov 2025

KRAMER

Clean and great staff.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Lori

Pillows were not plush at all.

10/10

Exceptional

23 Nov 2025

Zayra

Room was clean, front desk employee were polite.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Lino

I was very happy staying here, Staff, the room, the area. I will stay here every time I visit chicago,

Business Family

8/10

Excellent

03 Nov 2025

Kathy

Clean ,modern , nice

Friends_and_family Family

2/10

Poor

01 Nov 2025

Emily

Wasn't given the right room, the room was right next to a patio where loud guests disrupted quiet nights. And when there was no one out there, the hotel plays music around the patio that is easily heard when youre trying to sleep, extremely aggravating. The only plus side of my stay was check out day

6/10

Pleasant

15 Oct 2025

Marco Antonio

dated hotel, utensils need maintenance, I was without a dishwasher for 5 days.

Partner

6/10

Pleasant

09 Oct 2025

Maria

The Jacuzzi tub jets were very dirty, There was metal garden edging sticking up out of the area were the rocks are.

Leisure Pet

2/10

Poor

16 Sep 2025

Almeda

Worse experience in my 10 years of being a Bonvoy Member. My family & I were treated the worse we've ever experienced. The 1st room we were checked into the pull out bed was filthy & the thermostat was stuck on 82 degrees. We had to pack all of our things & move another room we were \"upgraded\" to. The 2nd room we were checked into had a broken television, broken curtain rod, broken toilet tissue holder, & the refrigerator was not holding temperature. The staff than tried to move us into a room that held an odor, a clear indication that it was unsanitary and unclean. The smell was in the furniture, curtains, bedding etc. I refused that room for my family's comfort & safety. We were than told by the staff that they already \"upgraded\" us (into a room that should've never been rented) so they couldn't keep switching our room. Being that the refrigerator was broken my family had to trash a weeks worth of food, & more importantly my diabetic mothers 2 week insulin supply had to be repurchased. Outside of fixing what should've already been fixed in the room prior to our check in we weren't compensated for our loss in any way. No an apology, not any assistance with helping us move our things in any way. Upon finally just checking out to go to another hotel the General Manager (in training) than proceeded to harrass my family as we were trying to load two luggage carts worth of our belongings, I was falsely accused of being rude to the house keeping staff whom I never interacted with.

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Maxwell

Clean room

10/10

Exceptional

15 Sep 2025

Tammy

Small, not overly crowded. Everything was exceptionally neat and clean. The staff were amazing!

Leisure Self

10/10

Exceptional

09 Sep 2025

robert

The hotel was very clean, beds comfortable, good TVs. Curtains very good at keeping rooms dark. Excellent shower, thought the curtain rod needs adjustment and the mollies are slightly pulling out. Breakfast was very nice. Thanks

10/10

Exceptional

07 Sep 2025

Deborah

Great front desk

I usually do not do reviews but my front desk experience was so awesome, I feel the need to give praise. The lady at the front desk was amazing. So friendly and welcoming. I stay in hotels a lot and this experience stood out in a positive way. The room was great, comfortable bedding, nice shower, and quiet. I would stay here again

Partner

10/10

Exceptional

07 Sep 2025

Sharon

Great place!

The hotel was comfortable and clean. The staff was nice. Breakfast was great!! We stopped for 1 night on the way to the Lions Packers game. Would stay again.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Rhodelia

Great hotel and highly recommended…clean, quiet, has everything you need!

10/10

Exceptional

12 Aug 2025

Milo

It was a relaxing place to stay.

8/10

Excellent

22 Jul 2025

Connie

It needs updating. A little dark on first floor due to tree coverage. Some utensils etc missing in kitchen. Staff very helpful!

Leisure Family

10/10

Exceptional

21 Jul 2025

ADANMA

Nice place. Close to shopping district

Leisure Self

6/10

Pleasant

22 Jun 2025

Rosemary

Well fire alarm went off had call the front desk. No 0ne seem to have any info
On what was happening stayed on about
An hour then went off.
Still buzzing could hear it in the room.
Did i mention it was 2:30 in the morning.

Also tv had no signal front desk was
Really no help!
Breakfast was good.
Thank you

Leisure Partner

10/10

Exceptional

21 Jun 2025

Thomas

My room was very clean when i checked in, got a mid-week cleaning for my whole week stay and it was great. Appreciated the staff friendliness and quick check-in. Will use again on my future trips to the area.

Business Self

6/10

Pleasant

21 Jun 2025

Sophia

Somewhat convenient for the kitchen aspect. Stayed for 5 nights...midweek was told that the hot water would be off for 8 hours (given notice 30 minutes before it turned off). There actually was NO water for about 3 hours, no hot water for that entire period. Would have been nice for a heads up or some type of compensation.

Business Self

10/10

Exceptional

09 Jun 2025

Silvina

Safe area
Kind staff
Excellent breakfast
Clean
Great bed

Leisure Family

8/10

Excellent

09 Jun 2025

Josh

Great

6/10

Pleasant

28 May 2025

Jodi

Overall I rated this property as average and I would stay again only because the location is ideal for my needs and I liked the space in the room. The fireplace was definitely an added bonus for this Florida girl in chilly Chicago! Unfortunately during my 6 night stay my room was only serviced ONCE! I was told upon check-in service was every other day which I was fine with. I was at the front counter daily after the first missed visit basically begging for my room to be serviced. I was constantly at the counter asking for towels and coffee. It was finally serviced the day before we checked out. I was provided with 2,000 points for the housekeepig inconvenience. We only took advantage of breakfast one day. The egg options were hard-boiled and pre-cooked omlettes and quiche (like you get at Sam's Club). No meat options, but you could make waffles. I will give this hotel a second chance when I'm next in town but if I experience the same issue I will move on to another property for my future travel needs.

Leisure Partner

10/10

Exceptional

12 May 2025

Candice

Great staff, clean rooms!

Leisure Self

10/10

Exceptional

06 May 2025

Candice

Great time

The staff members and manager were very friendly and helpful. My husband and I were celebrating our Anniversary and they made the stay very pleasant and memorable. We will def be back

Partner

10/10

Exceptional

05 Apr 2025

SABRINA

Great weekend escape

Pleasant receptionist. Room was clean and fully stocked. Bed cozy. A very quiet environment. A great location with plenty of restaurants and shopping.

Partner

6/10

Pleasant

24 Mar 2025

Michael

Did not like the breakfast. The main choices were not good & not enough. There were enough side items to make a breakfast.

Leisure Partner

10/10

Exceptional

06 Mar 2025

Patricia

Very nice staff

4/10

Poor

14 Dec 2024

David

Our reservations where messed up and only had us down for 1 night. Crack in the sink another in the bathtub.

Leisure Partner

8/10

Excellent

09 Dec 2024

Lalaine

Room layout was great

Business Family

10/10

Exceptional

17 Nov 2024

JERRY

Yella was very professional and courteous.

Leisure Self

10/10

Exceptional

06 Oct 2024

Janice

My stay was very good. Clean, comfortable, no odors in the halfway or the room.

Partner

4/10

Poor

23 Sep 2024

Magdalena

Overall it was not a good experience at all. 1st I sen pictures of a pool so we assumed pool was available. Turned out there is no pool. 2nd residents Inn usually was evening receptions, this one did not. 3rd upon arrival we learned that it was paid parking for $12 per night! In the suburbs?! This is not downtown! Parking should be free. 4th the descriptions of the property tells you there is 4 minute walk to the mall. Well mall is permanently closed so why wouldn't they update their website?! 5th the bathroom had hair on the floor and in the shower. We will not be going back.

Friends_and_family Family

10/10

Exceptional

22 Sep 2024

Dennis

I liked having the kitchenette-we were only there one night but if staying longer Thant option would have been awesome

Leisure Partner

10/10

Exceptional

17 Aug 2024

Brittney

Great stay

Leisure Family_with_children

10/10

Exceptional

15 Aug 2024

Eric

Pretty good hotel

Business

6/10

Pleasant

27 Jul 2024

Verified traveler

I already spoke with Supervisor re:rude evening employee -will not give me xtra pillows i requested for my condition-claims there’s nothing to give-was really upset with a huge hotel no xtra pillows!!!or she just doesn’t want to look and move from her desk!!!

Partner

8/10

Excellent

29 Jun 2024

Aaron

Helpful Staff

The standouts for this stay were the staff by far. I was impressed when the head of the maintenence engineering introduced himself in the elevator and asked if there was anything i needed help with in my room to improve my stay. I said no, and he responded, \"are you sure?\" That made me feel like it was genuine and not just a line.

Friends_and_family Family

8/10

Excellent

27 Jun 2024

Howard

Liked everything about the property except the parking.
Surprise parking charge not identified by Expedia. Small spaces.

Leisure Family

8/10

Excellent

22 Jun 2024

heather

My stay was pleasant. It’s always nice to come to that property because of its proximity to walkable restaurants and grocery store for extended living. Overall quiet and clean. The property itself could definitely use a good solid investment in outdoor seating. Perhaps a fire pit or something.

Business Pet

8/10

Excellent

16 Jun 2024

Verified traveler

Dependale stay at this hotel!

This hotel is my usual go-to when I’m in this area. While it’s not the most up to date - the staff is nice/friendly, the place is kept neat and clean and in working order. When I’ve had issues, the front desk is always helpful and addresses my issues.

Friends_and_family Friends

8/10

Excellent

03 Jun 2024

Joshua

u7mu

6/10

Pleasant

07 May 2024

Shelly

It was ok. Staff is pleasant. Breakfast is ok but not much choices. The linens looked clean but there was a ‘sweaty smell’ from the pillows and bed, and the room. I let the front office know to at least spray air freshener but nothing done about it. On our scheduled room cleaning , the bed was not made up. I don’t like giving a bad review. stayed at residence inn at other locations before and I like them a lot. Also parking is free at other locations. This one you have to pay $12/day

Business_and_leisure Partner

6/10

Pleasant

08 Mar 2024

Kimie

I stay here due to business location.
They renovated so I think the smell improved much.
But they stopped offering a kitchen sponge that makes me sad. Please increase necessary cost on price then offer it.
Coffee were out three days straight.

Business

10/10

Exceptional

13 Feb 2024

Sierra

staff was very friendly

8/10

Excellent

28 Jan 2024

Daniel

Get what you pay for

Price good.
Convenience good.
Friendliness of staff great.
Size of room good.
Breakfast was below average. Coffee was weak and eggs were bad.
Facility is showing lots of wear. Leaky faucet, worn out mattress, fixtures dated.

Business

10/10

Exceptional

27 Jan 2024

Lloyd

Excellent clean room and superb service.

Leisure Self

10/10

Exceptional

14 Jan 2024

Jim

The room was very clean and cozy. The fireplace was a nice touch as well. The lady at the front desk was wonderful as well and even let me borrow a phone charger as I had forgotten mine. I will be back again!

Leisure Self

4/10

Poor

27 Oct 2023

Kimie

Expect improvement….

I stay at residence inn many places, usually very clean, but this Bloomingdale, it’s getting worse every time I stay. Maybe worst of all residence inn I stayed. This time the room was with full of trash when arrived, and smelled bad. The bathtub didn’t drain.Also they clean the room every 1 in 2 days but they didn't change bed sheets in my all 4 nights stay. I was so surprised. I use here due to good location for my business so I hope they improve.
I think they renovated the carpets and wall paper, so the room smell improved much than before. Staffs are always nice here. As for Breakfast, other residence inn are better. Columbus Polaris was good in my recent stay.

Business

2/10

Poor

28 Sep 2023

David

The room is old and run down. The AC was a portable very loud machine turning on and off all night making it difficult to rest. There were long hairs in the shower and on the \"clean\" towels. The shower is old and has rust as does the toilet and sink. This hotel really hurts the Marriott standard.

Business Self

10/10

Exceptional

28 Aug 2023

Coretta

Love my stay. Front Desk Lily is so helpful and sweet lady and all the staff has been warm & welcoming

Business_and_leisure Family

10/10

Exceptional

27 Aug 2023

Cynthia

Helpful staff, clean and comfortable room

Leisure Family

4/10

Poor

24 Jul 2023

Cheryl

Don't stay here

It was disgusting. I took 20 minutes to get checked in. The couch smelled like urine, there was trash left from the previous guest behind the TV. The TV didn't work. It was gross. When we complained to the front desk it was like they didn't care.
Cam home with 2 bites from some kind of bug...

Partner

2/10

Poor

24 Apr 2023

Santos

My issue was they charged me $450. Upon check in and they said it was for incidentals. So upon arrival we grabbed a 3 waters , they would not let me pay with cash or debit card and forced me to charge it to my room. I thought that was strange but upon checkout I figured out why they do this. The next day we got 3 more water 3 candy bars and 3 small bags of chips. Upon checkout they charged me $75.00 for those items. They do this so they can get the money back from what was list in profits booking through Expedia.

8/10

Excellent

29 Mar 2023

Deepak

good place to stay

10/10

Exceptional

18 Mar 2023

Brian

Was nice

Leisure Partner

6/10

Pleasant

11 Feb 2023

Larisa

My air conditioner did not work for 2 nights so I slept in 60 degree temperature. I called to report it the first night and the suggestion was to turn the heat up and wait until it turned on. It never did.

Business Self

8/10

Excellent

16 Jan 2023

Mohsin

Good experience

10/10

Exceptional

02 Oct 2022

Lynn

Really like the cleanliness of the whole place.

Leisure Family

10/10

Exceptional

27 Aug 2022

Janice

I have stayed here many times and I would recommend this place to anyone.

Partner

10/10

Exceptional

24 Aug 2022

Roberto Angel Diaz

Pool was out service

Leisure Partner

10/10

Exceptional

21 Aug 2022

Beth

Good stay

Stay was very good. Comfortable and clean. Only thing is the unit for the ac/heat was in a little closet area in bedroom area and hummed deeply and annoyingly while on.

Partner

10/10

Exceptional

08 Aug 2022

Sridhar

I like the place very much other than free wifi access. The instructions for free wifi were not available. I ended up using my hotspot.

Leisure Self

10/10

Exceptional

01 Aug 2022

Rich

Great location and nice room for a long weekend stay.

Business_and_leisure Partner

10/10

Exceptional

31 May 2022

Sandra

I liked everything about the property. It was surprisingly comfortable clean very pleasing to the eye I was very happy there….Molly was particularly helpful to me and I thoroughly enjoyed my stay.

Leisure Self

8/10

Excellent

23 May 2022

Kabuba

The room was spacious

Leisure Partner

10/10

Exceptional

24 Apr 2022

Melva

Property is Beautiful but when my husband and I checked in the host at the desk was not friendly and I felt uncomfortable after I gave my credit card she then want me to sign a paper saying no partying I have stayed here a few weeks ago we were not presented with this paper to sign I really do not like playing the race card but this was very uncomfortable for husband and I she did not have to be rude about this

Leisure Partner

10/10

Exceptional

04 Apr 2022

Xavier

Great stay

6/10

Pleasant

27 Mar 2022

SYED

Very Loud Place

Shower door had issues, the bathroom was not in good shape nor the towels. Also, very loud people running around and slamming doors late at night.

Business

10/10

Exceptional

16 Jan 2022

Elizabeth

Will definitely be back

Perfect stay! Great location, room was amazing and staff was super friendly!

Friends_and_family Family

8/10

Excellent

05 Dec 2021

Frank

Staff was very helpful.

Leisure Family

2/10

Poor

23 Nov 2021

Quentin

Stupid 250 policy never coming back

10/10

Exceptional

27 Oct 2021

Luis RC

Great place to stay

Great place to stay. Unfortunately there were working on the roof during our stay. We had some noise very early in the morning as the crew started working at 7:30am other than that was a great stay. Hotel is very close to many stores and restaurants.

Friends_and_family Family

2/10

Poor

02 Jul 2021

Verified traveler

Non-smoking rooms smelled of smoke

Leisure Partner

6/10

Pleasant

28 May 2021

Verified traveler

The tv and streaming selection is grade A
The breakfast wasn’t all that

Leisure Self

10/10

Exceptional

22 May 2021

Verified traveler

I will definitely stay here again. Everything was nice and clean. Staff was very nice and welcoming.

Leisure Family_with_children

10/10

Exceptional

06 May 2021

leonard

Awesome room! Couldn't have been better

Self

10/10

Exceptional

07 Mar 2021

Katherine

Easy check in and check out. Location was great. You could walk to food including Starbucks.

Friends_and_family Family

10/10

Exceptional

06 Feb 2021

Verified traveler

We loved the short stay felt homeish wish I can stay longer but I can’t offord it me and my kids living from hotel to hotel till we find a home housing got us out here homeless

Friends_and_family Family_with_children

10/10

Exceptional

01 Feb 2021

christeen

WILL BE BACK

Everything was just what my family needed in this time of pandemic. Peace, quiet, and comfort. We were welcomed with such warmth. The room was very comfortable all the way atriums. I really enjoyed the fact, that location is around everything. Restaurants, shopping, and easy to access the expressway.

Friends_and_family Family

10/10

Exceptional

30 Jan 2021

Verified traveler

Front desk was awful I came for my bday just for a getaway and she
Threatened me like I was having a huge party . It was just my best friend and I having some good time away from our family I’m over 30 that phase is over

Leisure Friends