Eaglewood Resort and Spa

10/10

Exceptional

04 May 2026

Latasha

Enjoyed My stay

10/10

Exceptional

04 May 2026

Amber

Ok we absolutely loved our room. We had a balcony, two queen sized beds that were extremely comfy and the room was well sized and while the bathroom with the tub and shower were dated it was very clean. The towels were VERY soft and clean. Loved it!

The pool and hot tub…were not amazing conversely. We got there at night so maybe that is why the appearance wasn’t what I expected. Felt a bit dingy. I didn’t feel comfy to get in.

Family_with_children

2/10

Poor

04 May 2026

Matimba

Our stay at Eaglewood Resort & Spa, was extremely disappointing and disruptive.
We arrived around 11 PM to find the heat in our room not working. A technician attempted a fix, but soon after, a loud alarm began sounding from the heating unit cabinet. When we called the front desk, we were told no technicians were available and were asked to go back to the desk to get a new room key late at night, carrying all our luggage.
At the front desk, the staff member was dismissive, spoke over us, and handled the situation unprofessionally. When we raised concerns about his tone, he became visibly agitated, even kicking doors. This behavior was shocking and unacceptable. A manager eventually intervened to de-escalate the situation.
Unfortunately, the second room had the exact same issue no heat initially, followed by the same alarm once it was turned on. The only workaround was to either tolerate excessive heat or turn it off completely. By the time this was “resolved,” it was nearly 2:30 AM.
We lost most of the night trying to address basic room issues and got less than 3 hours of sleep. For a first-time stay, this experience fell far below expectations.
We request a formal response and appropriate compensation for the inconvenience, lack of professionalism, and failure to provide a functional room.

Partner

10/10

Exceptional

04 May 2026

Roger

Beautiful property.

Partner

8/10

Excellent

03 May 2026

Shirley

Breakfast good- steam room in the pool area was not working needs a bit of updating around pool area

Family

6/10

Pleasant

02 May 2026

Marissa

Booked the trip months in advance, paying almost $200 a night. Then the trip came and my step dad found rates at only $100 a night on their website. The room was clean and nice for 2 queen beds, my only complaint about the room was that there was NO microwave. We later found a community one behind the check-in desk at the lobby. It was just very inconvenient since we needed it at least twice a day. Plus, the pool and hot tub were in a completely different building, across the parking lot. But the staff was nice. The hot tub was fairly clean and the beds were comfortable. Being a Spa, I thought that we would get massages or maybe facials. A 1 hour massage was $175. Way too expensive for me. We would have been better off going to a nice hotel vs the fancy spa.

Family

2/10

Poor

01 May 2026

Mckenzie

Booked a 4 night getaway for my boyfriend and I to have a relaxing stay in weekend. It was going to snow that weekend so it was going to be perfect to stay in, swim, bowl, get massages, etc. WRONG. The pool and all other amenities are separate from the hotel. Meaning we'd have to walk across the parking lot with wet hair from swimming outside through the snow and wind to get to and from our room. Same with all other amenities. Going up to the room the hallways are the most narrow hallways I've ever been in (think almost one way traffic) and the layout itself is very confusing, but that's just a side note. Got into the room. Smelled old, the curtains had many visible tears in them, and the bed had about a hand sized brown stain on it. We immediately went downstairs and let the staff know that we would not be staying. There was a little delay in our refund because we were marked as a \"no show\" so the Expedia team had to fight it that we did indeed show up, check in, then leave. But we did end up getting our money back and that's the only positive experience. Drove 7 hours for nothing. Complete waste of time.

Partner

10/10

Exceptional

01 May 2026

Khalilah

The hotel was beautiful, clean and relaxing.

Friends

6/10

Pleasant

25 Apr 2026

Stephanie

This resort was just ok imo. Pretty old and dated. Not the worst place I’ve been but needs work. Carpet old , old scratched up furnishings in the rooms. ATP no hotel should have a tub only glassed in showers. Didn’t use the amenities like the bowling alley as it was closed when we arrived. This place is def for golfers. Asked for a room w a view of the GC and what I got was a view of a parking lot and trees blocked the view of the course. Although Itasca itself didn’t have much to offer it is nearby Schaumburg that has plenty to do and that’s where I’ll be staying for any future trips to the area.

Partner

4/10

Poor

24 Apr 2026

Jun

very old facility with marijuna smells

Partner

10/10

Exceptional

20 Apr 2026

Zafolyn

Enjoyed my stay. Loved the balcony.

Partner

4/10

Poor

19 Apr 2026

Shari

As I checked out, I was not asked how my stay was… if I’d been asked, I would have mentioned I hat to call twice for anything to happen, including a loud sound blaring from my ventilation system… I’m disappointed.

Self

8/10

Excellent

19 Apr 2026

Marchae

The staff was very friendly and helpful ! Although their bowling alley and room decor needs to be updated. Nice lobby room was clean just had a slight smell of old carpet.

Partner

10/10

Exceptional

19 Apr 2026

Tresa

Great staff when you check in

4/10

Poor

17 Apr 2026

Meghan

Air conditioning was broken and toilet ran all night. Building engineer sent to the room and did nother

4/10

Poor

13 Apr 2026

Dhalene

I expected the resort to look better than what we saw on arrival. Staff professional. We were disappointed in the room upon entering. The carpet was old, patio was not well kept, the view was not a good view of the golf course (south elevator room 903) and when I went to take a shower I saw dried snot on the wall! Completely grossed me out. I could not take another shower and thank God we only booked one night! Will not return.

Partner

6/10

Pleasant

13 Apr 2026

Jorge

Very clean place room with the golf ⛳️ club view excellent the staff was very welcoming except the staff that actually had to welcome you the lobby front desk mg very cold and

10/10

Exceptional

13 Apr 2026

Rene

It was a great property, very peaceful, and secluded… The staff was very nice and accommodating. The restaurant are fabulous food… And the bartender was amazing. Would definitely recommend staying here.

Partner

2/10

Poor

12 Apr 2026

Lashay

The room had bed bugs

Family_with_children

10/10

Exceptional

10 Apr 2026

joseph

Awesome

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Jimmy

Good hotel but to bad the hot tub is not hot enough and there's an another customer also complained about that

Family

10/10

Exceptional

08 Apr 2026

Christine Joy

Going to the pool should have underground path way

Friends

4/10

Poor

08 Apr 2026

Ulysses

I really wanted to like this place. The property itself looks kept up with and nice. The golf course is beautiful as well.

However, the staff does not hold any accountability for their guests. During the first few days, there was a lot of loud music, yelling, and smoke on my floor. The smoke smelled so bad that I had to open my patio door just to sleep at night. It eventually stopped on my last night; however, I was ready to leave at that point.

I tried to bring it up during checkout; however, there wasn’t really a front desk person I could speak to. Unfortunately, unless they reach out to me, I will probably look elsewhere next time I travel in the area.

Self

8/10

Excellent

08 Apr 2026

Lori

The pool, fitness center, spa and bowling alley is in the clubhouse across from the hotel. Very clean and staff was great.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Lorenzo

Price

Family_with_children

10/10

Exceptional

06 Apr 2026

Bianca

Clean

10/10

Exceptional

06 Apr 2026

Nausheen

I haven’t been here in over 16 years and I still love this place. One thing that needs to be worked on is the access to the pool, and spa. By now, I would have hoped that there’s an underground or underpass so that you don’t have to walk in the cold from the pool back to the towers.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Eric

Fantastic property and equally fantastic staff

Partner

10/10

Exceptional

05 Apr 2026

Sarley

Very Clean

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Tramaine

The Room Was Clean

Family_with_children

2/10

Poor

03 Apr 2026

A

Came to spend an overnight trip with a few families for spring break and was totally disappointed with the resort. The hot tub had dirty foam on top. Not to mention the pool is in a separate building outside the hotel. Would probably not be back.

Family_with_children

10/10

Exceptional

31 Mar 2026

Kimberly

The room was big and comfy

8/10

Excellent

30 Mar 2026

Liana

Went for a birthday girlfriends weekend. The staff was friendly, the rooms were clean and provided what we needed. Our room couldve had better lighting by perhaps an extra lamp. Nice big tv, comfortable beds. The balcony was big and spacious. The buffet breakfast was very good and the overall condition of the resort was well maintained. We called for early checkin and was told we could come as ealry as noon if we wanted at no extea charge. Id assume this would normally be based off occupancy.

Cons**
Our room's thermostat kept making a high pitched whistling noise intermittently, BUT we called maintained they arrived quickly and fixed the problem. The elevators are very small and since we were in the North building on the 9th floor, the walk seemed so long to get back to the downstairs lobby once we got off the elevators. The indoor pool was also located in another building, so if the temps outside are frigid, youre goibg from

10/10

Exceptional

29 Mar 2026

Amy

Thank you Brisa and Damiano for quick and easy checkin. Always a great stay.

Self

10/10

Exceptional

29 Mar 2026

Daniel

Good breakfast. Clean room, but shower was a bit dated.

Family_with_children

10/10

Exceptional

28 Mar 2026

Eric

Everything here is magnificent. Love all services here

Friends

10/10

Exceptional

24 Mar 2026

Chris

Nice

Self

10/10

Exceptional

23 Mar 2026

Carlos

Great resort and even better staff.

Self

10/10

Exceptional

23 Mar 2026

Muna

Loved the place definitely coming back !

Family

10/10

Exceptional

21 Mar 2026

Amy

Brisa n Damiano at the front desk are always so helpful. They make may stay really enjoyable.

Self

10/10

Exceptional

17 Mar 2026

Julie

Magda is wonderful. He took us to and from the train station. Very nice and friendly staff. We will be back.

6/10

Pleasant

17 Mar 2026

Janet

The maid service was poor. The food was okay. The price for a massage was to high. However it was close to Woodfield Shopping Mall. I paid for the room and still they had several more fees. The service simply was not there.

Friends

10/10

Exceptional

16 Mar 2026

Armando

Amazing Pool and very friendly staff thank you

6/10

Pleasant

15 Mar 2026

Blaine

no pool, no spa. don't stay here if you want the resort experience during winter apparently.

Self

10/10

Exceptional

15 Mar 2026

Amalia

Yes.!!!

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Marisela

Our stay was nice and the pool water temp was great! The only thing was that our bathroom toilet wasn’t flishing right :( there were other minor things in the bathroom like old wall paper coming off. No biggie. However, the toilet situation was uncomfortable for all of us.

Family_with_children

10/10

Exceptional

13 Mar 2026

Amy

Lovely resort. Friendly staff. Large clean rooms.

Self

10/10

Exceptional

07 Mar 2026

Kyle

Everyone was friendly everything was clean. The pool was warm and fun for the family.

Family_with_children

10/10

Exceptional

03 Mar 2026

Shelly

Check in and out was very fast and easy. Rooms are very nice and clean.

10/10

Exceptional

01 Mar 2026

Alexandria

Beautiful rooms with beautiful and big balconies. Loved it!

Family

6/10

Pleasant

26 Feb 2026

Terrell

Room was a lil dirty and smelled weird but overall a good stay the rooms just need a little update

Partner

10/10

Exceptional

26 Feb 2026

Tiffany

I love eaglewood resort l, it’s become a home away from home. The rooms are decent, beds are comfortable and all the staff members are very friendly. The bowling alley is a vibe and a nice amenity! We will return soon!

10/10

Exceptional

25 Feb 2026

Johnny

Yes

6/10

Pleasant

22 Feb 2026

Stephen

Television internet not working. Steamroom boarded up. etc. A formerly 1st class but now aging property.

10/10

Exceptional

21 Feb 2026

Courtney

Yes

Partner

8/10

Excellent

20 Feb 2026

Tara

Staff were lovely! Disappointed that I booked a room with soaker tub and apparently they have none within the facility, otherwise would have given 5 stars.

Self

6/10

Pleasant

19 Feb 2026

Wendy

Because we booked thru Expedia we were reminded of that and our Suite was in the lower level basically in the basement and our view was two walls. If we would have booked with the hotel we were told we would have had a better view.
Unacceptable.
The staff was great.
The hotel was beautiful; however we arrived on a Thursday and the coffee shop, restaurant was closed.
Hotel was not full, the views from the lobby were beautiful.

Family

10/10

Exceptional

15 Feb 2026

Ricardo

Great

Partner

10/10

Exceptional

15 Feb 2026

Brandy

Yes room was very clean staff was amazing only thing I needed was a microwave in my room lol

10/10

Exceptional

06 Feb 2026

Jose

Everything was great

Business_and_leisure Family_with_children

8/10

Excellent

03 Feb 2026

MARJORIE

Yes

Leisure Partner

10/10

Exceptional

02 Feb 2026

Richard

Great service and friendly staff

10/10

Exceptional

29 Jan 2026

ANTHONY

Everything honestly, can’t wait to return when it’s warmer outside

10/10

Exceptional

23 Jan 2026

Amy

Spotless, cozy n comfortable. Love this resort hotel. Thank you, Radshad for checking me in. Always great to see you all. Friendlyist staff.

Leisure Self

10/10

Exceptional

19 Jan 2026

Taynette

Breakfast was great but not free, it costs $21.95 per person for the buffet. Staff was friendly. Views from the rooms were good. It felt more like a hotel though than a resort. No fine dining available on-site.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Karena

Room was clean, resort is nice. Was there for business so didn’t use the spa facilities.

4/10

Poor

17 Jan 2026

Denise

Suite reserved was not as shown on Expedia on resort website. Resort was empty yet we were given a room back in a corner with a horrible view on ground level with water pipes outside that ran off and on all night. Room was cold due to cement floor and drafty pario doors. Pitiful! Great way to turn off customers.

4/10

Poor

17 Jan 2026

Robert

Was disappointed at check in to be charged an additional $25 for resort fee. This should be included in your cost when advertising the cost for the hotel.

Business Family

10/10

Exceptional

15 Jan 2026

Leslie

i would reccomend it over and over again

Self

10/10

Exceptional

14 Jan 2026

Andrea

room was great!

Leisure Partner

10/10

Exceptional

13 Jan 2026

Holly

Family get together liked the option to bowl together

Leisure Family

8/10

Excellent

09 Jan 2026

Virginia

The room was large and had a nice view, however there were so few people staying there that it had a creepy feeling

10/10

Exceptional

09 Jan 2026

Enedina

It was okay

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Sue

Fine

10/10

Exceptional

01 Jan 2026

Jennifer

Great friendly staff, nice cozy room.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Dahlia

I was so disappointed and disgusted with the stains all over the chair in the room. When I reported it all I got was I won’t be charged for damages.
I really liked the stay overall I was just very disappointed with this situation

Leisure Partner

4/10

Poor

31 Dec 2025

GERALD

The hot tub, pool and bowling alley were closed. I was charged a resort fee for what? The only staff member I liked was Patrick the bellman. I called ahead to have joining rooms since we booked two rooms. The person said ok and took care of it while I was on the phone. When we arrived I was told the hotel doesn't even have joining rooms. Never will I go there again.

Friends_and_family Family

2/10

Poor

31 Dec 2025

Justin

Room was dirty. It was dark out when we checked in so we initially didn’t see how gross the room was. Weird orange stains running through the room. Would’ve left if noticed when we got there.

Stains all over the carpet. The air vented was caked in dust. Cob webs in the corners, dingy fixture coming off the ground.

Little things, booked a room for 2 at a “resort” didn’t even have two bathrobes. Put the do not disturb sign up and still got woken up by the cleaning person knocking.

Partner

10/10

Exceptional

29 Dec 2025

Nicholas

Awesome place, great location, roomy and nice. Will stay again.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Elizabeth

Things could be better. We had 3 rooms booked and the toilet ran in two of the rooms and there was a sewer smell coming from the bathroom of one of the rooms. The front desk informed us that the bowling hall closed at 5:30p, I thought that was strange being as though checkin is at 3/4pm.

10/10

Exceptional

27 Dec 2025

Pamela M.

The accommodations were excellent!! From a lovely room to a delicious breakfast it was a wonderful stay even in winter!

10/10

Exceptional

22 Dec 2025

Amy

The front desk staff is wonderful as well as the cafe. They make my stays extra lovely.

Business_and_leisure Self

10/10

Exceptional

22 Dec 2025

Amy

I love the coffee cafe with fresh breakfast in-the-go sandwiches. There’s a spinach n egg on a English muffin with a red pepper aioli i highly recommend. Everyone is so friendly and helpful. I stay here often. Brisa and Damiano at the front desk are great.

Business_and_leisure Self

8/10

Excellent

21 Dec 2025

Pierce

Didn’t eat restaurant closed

Leisure Partner

6/10

Pleasant

20 Dec 2025

Jeffrey

No room service or food delvery was definitely a major inconvenience when staying in a tower

Leisure Partner

10/10

Exceptional

20 Dec 2025

Adelian

This was my first experience here and the staff was so friendly and help with all my needs, the rooms are spacious and very clean with everything to keep your stay comfortable

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Dara

Great bar tender, friendly staff, great food

Leisure Family

10/10

Exceptional

14 Dec 2025

Walter

I am a big fan of the resort. I love the ambiance and amenities. And, the staff is very friendly. I will continue to make it my resort of choice when in the area!

Leisure

10/10

Exceptional

14 Dec 2025

Cynthia

Bar and band was great to have

Friends_and_family Friends

8/10

Excellent

13 Dec 2025

jane

Nice little gem hidden behind the golf courses. Common areas clean, room comfortable and quiet, bar staff very friendly and attentive. Love the size of the pool.

Business

10/10

Exceptional

12 Dec 2025

steve

Everything was great

10/10

Exceptional

11 Dec 2025

Olaoluwa

Clean room, good breakfast, quite and comfortable environment

Leisure Family_with_children