Name: Candlewood Suites Aurora-Naperville By IHG
Address: 2625 West Sullivan Rd, Aurora, 60506, US

2/10

Poor

20 Jul 2026

Joel

Horrible floors in our “suite” room and the bed was gross with seriously stained mattress pad and mattress protector cover. When we checked the mattress, it was grossly stained.

Brown water stains on the room ceiling. Recliner was broken and someone had apparently removed a picture from one of the frames.

I would never recommend this hotel to anyone. It is the worse experience I’ve had in 50 years.

Pet

4/10

Poor

13 Jul 2026

Alfonso

This is a hotel that still keeps their late 90's/early 00's furniture. They tried to renovate the rooms, but they are outdated, smelly and run down rooms. Do yourself a favor and spend a few more dollars and find a better hotel somewhere around that area.
I will definitely not stay there again.

Partner

8/10

Excellent

30 Jun 2026

Sylvester

No ice machine

Partner

8/10

Excellent

17 Jun 2026

Cecilia

Staff was extremely helpful and kind.

Business

8/10

Excellent

07 Jun 2026

Joseph

The bed was comfortable and the water hot. Definitely needs some updating.
They need a better handyman. Caulk around the base of the tub looked terrible.
It was very hard to close my door to get it to stick & lock. It needs adjusting. It shouldn’t take me 5 tries of slamming the door to get it to catch. My shower curtain needs replacing. Refrigerator motor noisey
Staff was nice. They’re trying hard to make things better. I give them a B+.

Self

2/10

Poor

06 Jun 2026

Larry

No hot water, strong smell of cleaning fluids, overpowering. Only 1 bath towel..
Just an overall disappointment. Will never use or recommend

Self

6/10

Pleasant

27 May 2026

Lei Juana

I didn't care for the room, the furniture and rug was very dirty looking I didn't even want to sit on any of the chairs and the fixtures, sink, toliet and tub was very old. The whole room looked very old and furniture looked old and dirty. I slept on a towel laid on top of the bedding, didn't trust sleeping on sheets. Also I was on the 1st floor and it was banging, stomping just alot if noise for my 2 day stay. I complained to front desk twice, no fix. I wouldn't stay there again!

Family

10/10

Exceptional

14 May 2026

Mauricio

Very helpful and enjoyed my stay. Would stay again.

Self

10/10

Exceptional

05 May 2026

Jonas

Treated me like family.

Self

10/10

Exceptional

30 Apr 2026

Rebeca

Friendly, clean, and very comfortable beds

Partner

2/10

Poor

12 Apr 2026

Sally

I chose to not stay with an hour of being there. It looked like drug addicted and homeless people were living there. Not clean and it smelled. I found a big under the mattress. When I was leaving a police officer was pulling in. Do not stay here

Partner

8/10

Excellent

27 Mar 2026

Emperor

Parking lot has plenty of space. The room was clean, my only complaint was the low water pressure. A few cabinets doors were hanging off and I'm sure previous guest are to blame for that.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Danny

All good

Partner

4/10

Poor

12 Mar 2026

Rajalakshmy

The property is old, room wasn't very clean, comforter cover was torn, shower curtain was soiled and torn, shower was just a trickle

Self

8/10

Excellent

27 Feb 2026

Dmitry

The hotel is clean enough, with

10/10

Exceptional

26 Feb 2026

Dmitry

The hotel is clean enough with good amenities including laundry and gym. They don’t serve breakfast. The reception personnel is very polite. We booked a room with 2 separate beds, but unfortunately hat to stay in a room with one bed, because of “construction issues “ in the rooms with 2 beds. It’s not convenient at all. The TV set is pretty old .

Partner

2/10

Poor

24 Feb 2026

Phil

Had roaches and the tub was disgusting

Partner

4/10

Poor

14 Feb 2026

Leachele

There were unexpected fees the lotion shampoo and conditioner were empty no Kleenex and there were kids running up and down the hallway…not a pleasant stay…

6/10

Pleasant

04 Feb 2026

lawrence

They have us a room that was very tricky to open, and they knew it. Lol really could have used a different room and they could have fixed that lock. And we got assigned a room that wasnt clean. Really again??? A clean room or just tell us its nit ready yet.

2/10

Poor

29 Jan 2026

Amy

Heater didn't keep the room warm, it dropped 4 degrees overnight. There was NO water pressure or flow in the shower. The shampoo etc were all empty.

Business

10/10

Exceptional

25 Jan 2026

Anna

Parking was easy

Business Self

6/10

Pleasant

24 Jan 2026

Robson

Hotel took too long to release your security deposit

Business Self

6/10

Pleasant

10 Jan 2026

Philip

The hotel needs an overall upgrade and a good cleaning of the public areas.

8/10

Excellent

07 Jan 2026

Nerissa C.

Staff was quite helpful and welcoming. Amenities were good.

2/10

Poor

06 Jan 2026

Jeremy

Room wasn’t up to par and when expressed this to staff and asked for another room was denied

Business_and_leisure Partner

10/10

Exceptional

04 Jan 2026

Vivian

It were a clean place remote didn't work for TV that all

Business

10/10

Exceptional

30 Dec 2025

Karla

Staff was very courageous, room was clean

Friends_and_family Friends

2/10

Poor

18 Dec 2025

Blanca

The place was dirty like I never seen, if you are looking for the cheapest hotel and you don’t care how dirty it is, this is it

Business Self

2/10

Poor

11 Dec 2025

Rami

I don’t like it it’s very old expensive and they charge 150 $ deferent from othere hotels charge 50$

6/10

Pleasant

08 Dec 2025

Miranda B

The entire hotel had an unpleasant odor, there was leftover coffee in the coffee pot that we did not make, one set of sheets were stained, there was not any extra toilet paper, the tissue box was empty, and the keys stopped working.

8/10

Excellent

01 Dec 2025

Jean

Easy check in process - staff courteous
Room clean - everything worked

Shower in my room was lacking on water pressure - but I was too tired to call about it or change rooms

Business

6/10

Pleasant

30 Nov 2025

Jean

Kitchen is not clean. coffee ot was not clean. Water pressure at the kitchen sink and bathroom sink is very low. Very few utensil, 2 forks and 2 tea spoons. We'll not stay in this hotel again.

Partner

4/10

Poor

29 Nov 2025

Gay

No cream for coffee condition of room, dirty counters and floors, sink in bath very very low water pressure stopped up sink in bath, heat wouldn’t come on had to get assistance. Very unsatisfied with my stay. Checked out early due to snow storm and hotel would not refund my money.

Leisure Self

6/10

Pleasant

28 Nov 2025

Arturo

Staff was very courteous. The room smelled and has seen better days.

Self

6/10

Pleasant

26 Nov 2025

Michael

Not Privacy

Self

2/10

Poor

09 Nov 2025

michael

My rug was soaked the tv hardly works things falling off the wall it hit my foot and they would not do anything even called the customer service and they said they couldn't help and they said I would get my security deposit at check out and it's been over an hour plus they said they would reimburse my room payment

Leisure Partner

4/10

Poor

01 Nov 2025

Joyce

The room had a mildew smell and i ask for a receipt and was told it would be email. There was no staff behind the desk when we checked in and out had to wait.

Leisure Partner

8/10

Excellent

17 Oct 2025

Stevie

Front desk staff was friendly, very accommodating, would stay here again, however took the top sheet off my bed as it had stains and so did two pillow cases.

Business_and_leisure Self

2/10

Poor

16 Oct 2025

Victoria Ordonez

This was not a safe place for a single woman traveling alone. The place is old, noisy and it felt uncomfortable I realized this as I was walking the long hallway on the 3rd floor ..and this Wa supposed to be the safer floor …!!!!

Business_and_leisure Self

10/10

Exceptional

05 Oct 2025

Vusal

Good

4/10

Poor

17 Aug 2025

Verified traveler

Great developing country vibe

The good: the shower was nice. Good water pressure and temp. Towels nice. Bed comfy. My room was quiet, but...

The not so good: Nasty, stained, worn out carpets throughout. Uncarpeted areas had sticky floors in room and common areas. There were rooms with loud music playing with the door cracked so everyone could hear it. Hallway trash needed to be changed; hallway smelled like Indian food. My room's loud A/C finally got my room to 71 degrees at about 2AM; I arrived at around 9PM. My room was heavily scented with cheap cleaning chemical fragrance--which is common when traveling internationally.

I literally had to rebuild my self-respect after my stay here.

Self

8/10

Excellent

16 Aug 2025

Humberto

Clean

2/10

Poor

20 Jul 2025

Leeoreana

Look into it

6/10

Pleasant

13 Jul 2025

regina

It needs to be updated but it was clean and decent for the night we stayed

Leisure Partner

2/10

Poor

29 Jun 2025

Janice

The air conditioning was so squeaky and loud that we couldn’t use it. Hot sleeping. We were on the third floor and the water pressure in the bathroom was a drizzle.

Leisure Partner

4/10

Poor

17 Jun 2025

Matthew

Hallways on 2nd floor smelled like dead fish, air conditioning didn’t work called front desk at 7:45pm 5 times with no answer, went down and no one there. Room was dated and dirty

Business

10/10

Exceptional

10 Jun 2025

Francis

Staff was excellent

10/10

Exceptional

07 Jun 2025

Francis

The staff were excellent.

Self

4/10

Poor

01 Jun 2025

Verified traveler

Not good

Paterson behind counter was a complete joke. Not friendly and doesn’t listen. Charged the wrong card and didn’t want to fix it.

Friends_and_family Family

4/10

Poor

30 May 2025

Virginia

Was not cleaned. Had a dirty mop smell.

Leisure Family

4/10

Poor

18 May 2025

Elexus

Very dirty and stinky

Leisure Family

4/10

Poor

11 May 2025

Kalynn

It smells bad inside of the hotel especially in the lobby.

Business_and_leisure Family

2/10

Poor

03 May 2025

Saul

Blood in the blank.

10/10

Exceptional

20 Apr 2025

Verified traveler

Fantastic Stay!

The room itself was clean, organized, and had helpful guides regarding to the needs of the guest! The front desk is polite, the parking is spacious and there are various stores / restaurants within a 10 mile radius !

Self

6/10

Pleasant

31 Mar 2025

Brenda

Kitchen available

2/10

Poor

30 Mar 2025

Demetria

Dirty, noisy,

Leisure Family_with_children

2/10

Poor

09 Mar 2025

Jacob

Low water pressure
Ac units old loud
Smelled

Business Self

10/10

Exceptional

05 Mar 2025

Verified traveler

Robert the manager was amazing. Friendly. Very knowledgeable and accommodating.

Business

4/10

Poor

23 Feb 2025

Patrisha

what nothing like pictures and the staff was a lil rude

Leisure Partner

10/10

Exceptional

16 Feb 2025

OsoGenuine

Stayed tha weekend for Valentine's Day. Room came with a kitchen which was put to use! Bathroom has shelves shower has seat big and clean. Was able to use my PS4 and connect to tv which was great. They do charge a 150$ deposit upon checkin refunded after checkout great get away

Leisure Partner

10/10

Exceptional

13 Feb 2025

Marshall

Great stay, clean, and the staff was very nice.

Business Self

8/10

Excellent

19 Jan 2025

Trent

Good, but unprofessional

The stay was good, the room was fairly decent in condition and comfortable. The only issue of the entire stay was 40 minutes before check out someone had just decided to open and try to walk in, luckily the top lock was on so they couldn't walk in, but I do think it was unprofessional especially with no knock and well before check out time

Partner

4/10

Poor

13 Jan 2025

Jimmie

Great Service, DIRTY ass hotel

I want to give the highest praise to the front desk manager. He was nothing but polite and professional upon check in. However, this was one of the most disgusting hotels I've been in. THIS includes motels. there was dried vomit in the corner of the first floor elevator waiting area. The place smelled bad in the hallways. I can admit, although the room was clean, the TV didn't work (DURING THE NFL PLAYOFFS :( ) . I'll never stay there again but the service was indeed amazing!

Partner

10/10

Exceptional

10 Jan 2025

Adriana

I would like to thank Roberto for making our stay comfortable

10/10

Exceptional

30 Dec 2024

Michael

Location off the tollway was convenient. The surroundings were very quiet. Easy access to Fuel stations.

Leisure Self

8/10

Excellent

28 Dec 2024

Verified traveler

It was a comfortable stay.

Front desk was nice. The room was clean and comfortable but was very surprised at how clean the bathroom was and was very much appreciated but overall i liked it and ill stay there again so if i do plese sont disappoint.

Business

6/10

Pleasant

23 Dec 2024

Adrienne

No frills stay

Room with queen bed was clean, large, and bed was comfortable. Suite had large refrigerator, 2 burner hot plate,dishwasher, microwave, and minor cooking utensils. Shower had good water pressure for 3rd floor. My complaint is the heating…set at permanent 65 degrees with fan so loud I felt like I was sleeping with a loud vacuum. There was no food…not even coffee or water

Friends_and_family Family

2/10

Poor

22 Dec 2024

Mitzy

I had to go get new key cards or get them reactivated everytime I left the room because the card reader on the room door wouldn’t work and the outside door swipe didn’t work either

Leisure Partner

8/10

Excellent

22 Dec 2024

Danielle

General manager was extremely nice when checking us in. Property does need some updating. The carpets were very dirty and had an odor to them. Was very upset that the day we were to check out we were actually given a late check out, however one of housekeeper came barging in our room around 9am. She did not knock or anything and I had just got out of the shower. It was so unprofessional and put a damper on the morning for us.

Leisure Partner

2/10

Poor

08 Dec 2024

Dierdre

My stay at this facility was nothing short of terrible. Upon entering our room we noticed that the floors were dirty and there was an odor in the hallway. Since we arrived at 11pm and were traveling with two young children, we decided not to reach out to the front office staff as we were more concerned with settling in and getting the children to bed. I then decided to take shower and the first thing I noticed was not only we Lee there not enough towels for our party, but the hand towels were dirty and had black marks on them. I proceeded to shower, grabbed a towel to dry myself off, but upon opening the towel I noticed there was pubic hair and what looked like someone’s hair from their head in the towel. At this point I was concerned of bed bugs. My family and I decided to sleep on top of the covers, and I immediately made reservations to stay somewhere else the following night. Early the next morning, we packed up and I made a complaint to the front desk staff. They let me know that I needed to reach out to the manager as I requested a refund for the second night that were to stay. I reached out to the manager via text (recommended by hotel staff) and I have not heard from him/her yet. I do not recommend this place. The room was dusty, dirty, and I will not stay at another Candlewood Suites ever again now.

Business_and_leisure Family_with_children

2/10

Poor

01 Dec 2024

Michael

Dirty

Business_and_leisure Partner

10/10

Exceptional

29 Nov 2024

WADUD

Feels like home away from home, nice amenities

8/10

Excellent

28 Nov 2024

LaWonna

This was an ok stay for me. They do accept pets, so the hallways were no always the best smelling. That's a turn off for me. The staff was nice enough, but really didn't seem as if they loved what they did. Not a horrible stay, but also, not EXACTLY what I'm accustom to. In a word... MEH

Business_and_leisure

8/10

Excellent

26 Nov 2024

Alonso

It was nice and cozy

10/10

Exceptional

01 Nov 2024

Venice

Great stay

Partner

6/10

Pleasant

19 Oct 2024

Carey

The room was not clean. Smears of something on picture and wall. The shower pressure was nonexistent.

Business Self

4/10

Poor

13 Oct 2024

Angela

Need to do better with cleaning up the hotel.

Being that all other hotels was booked that was close to my job which was 15min away and I’m being a IHG member. Candlewood suite had available rooms . So I was able to get a room booked for the days that I was there. So on my last day there I was a roach in the bathroom ceiling.

Business

10/10

Exceptional

11 Oct 2024

DeAsia

Comfortable, clean , and in a quiet area. Very peaceful and staff was very helpful & friendly.

Leisure Self

2/10

Poor

27 Sep 2024

Donald

There were hairs in our bed so we didn't stay there! Housekeeping never changed the sheets, they just made the bed. GROSS! There were many long black hairs in the bed.

Business

2/10

Poor

26 Sep 2024

Jireh

They tried to keep my entire $75 incidental fee and I had to report to my bank. Other than that, everything else was bad as well.

Partner

10/10

Exceptional

19 Sep 2024

Shawna

.

8/10

Excellent

04 Sep 2024

Jenny

Good Hotel

In a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.

Friends_and_family Friends

8/10

Excellent

28 Aug 2024

Barbara

Saw a cockroach in the room, but that could happen at any hotel. The staff was great.

Leisure Self

6/10

Pleasant

12 Aug 2024

Sreekrishna

FIX THE SHOWERS ! The water pressure in the bathroom is horrible. Its a trickle at best !

Leisure Family_with_children

10/10

Exceptional

11 Aug 2024

Andrew

Very nice staff

Leisure Self

10/10

Exceptional

06 Aug 2024

Andolf

Great place to stay

2/10

Poor

04 Aug 2024

Aliyah

I tried to cancel my hotel room while I was in LABOR. Literally LABOR. I was 38 weeks and they wouldn’t allow it.

Family_with_children

10/10

Exceptional

29 Jul 2024

Deneiva

Clean neat and nice

6/10

Pleasant

25 Jul 2024

Luigi

Hotel was clean and staff was nice. However the areas felt a little sketch and unsafe.

Leisure Family

10/10

Exceptional

25 Jul 2024

Richie

Nice quiet place! Liked the gym.

Business_and_leisure Family

4/10

Poor

21 Jul 2024

Krystle

I stayed at the property for my birthday. I woke up the next morning to make some coffee and it was an old coffee bag still left in the coffee maker that had molded so bad, it was disgusting. I spoke with the guy at the front desk about it and he told me they would take $20 off my stay when I check out. I checked out on Sunday July 14th. I called that Wednesday because I see that I was never credited the $20. The guy told me he would get back to me. I haven’t heard from him since. I tried to dispute it thru my bank, but wasn’t able to. I’m very disappointed with them and would never stay there again. Even after the coffee incident, I went to chill on the patio and it was filled with spider webs and was infested with bugs. Don’t recommend

Leisure Partner

10/10

Exceptional

17 Jul 2024

Christine

Great

Great service, location and very comfortable and clean!!

Self

10/10

Exceptional

20 Jun 2024

Gene H

Some of the people there at the time was questionable.

6/10

Pleasant

16 May 2024

Jonathan

The Kitchen Sink Was Draining Slow

Leisure Partner

10/10

Exceptional

12 May 2024

Matthew

I just ask the quietness, the easy parking condition and it's safe from what I noticed

6/10

Pleasant

05 May 2024

Lisa

Very dirty. I went to target and bought my own cleaning wipes to clean the splatter on the bathroom door. Will not be staying at IHG again.

6/10

Pleasant

28 Apr 2024

Nancy

There was person sleeping in the fitness room, on the floor.

Prior to arrival, I tried for most of the afternoon into the early evening to contact the front desk or anyone extension but my call was never answered. I did call the national number and was helped immediately.

The front desk clerk was very nice when we checked in. The room was nice and very clean.

Pet

10/10

Exceptional

22 Apr 2024

Syreeta

Great friendly and accommodating staff. Enjoy each stay there and feel very welcomed!

Business_and_leisure Partner

10/10

Exceptional

19 Apr 2024

Lisa

The world needs more Robert’s!!!

When I came to check in the first day I was in a lot of pain from an injury. All I wanted to do was rest. The employees were kind and courteous and made me feel right at home. Every time I came to the lobby or had an inquiry or needed something, the staff was warm friendly and welcoming. I want to mainly give Robert a shot out and make sure everyone knows what a helpful manager the Aurora, IL location has. Robert was beyond helpful and kind and always asking me if I needed help due to my injury. And he ALWAYS kept a smile on his face! The world needs more Robert’s!

Friends_and_family Family

10/10

Exceptional

15 Apr 2024

MAJID

Good