Name: Extended Stay America - Chicago - Naperville - Eas
Address: 1827 Centre Point Cir, Naperville, 60563, US

10/10

Exceptional

28 Jun 2026

Lenell Tanisha

Very clean and pleasant outside property and also inside the room very clean and comfortable the only thing there was no ironing board in the room other than that I recommend this extended stay

Family

2/10

Poor

27 Jun 2026

Ashley

This had to be absolutely the worst place I’ve ever stayed. I had my 3 children with me and we couldn’t even take a decent shower. The lady working the desk was awful. I’ve never experienced a reaction like that regarding an inquiry of towels. We were willing to pay for the towels, as they asked, but we were abruptly cut off and told “I’m just checking these people in and nothing else”. But considering how the water was knee deep after only 2 of 4 of us showered, that was okay because we would’ve surely flooded the place. Will not be returning and if I could give zero stars, I would. I’m not beneath anything or anyone and my family and I are clean respectful people. But yal got us effed up!

Friends_and_family Family

2/10

Poor

27 Jun 2026

Aparna

We were driving into Chicago and I called ahead of time in evening to confirm if I can check in after midnight since I had delays with thunderstorms flooding. They said that’s not a worry, dial 500
and someone will come to check you in. The display board at the front door too says that. But when I go there and follow instructions I was told by customer service that they have “audit” happening and can’t help me. I had to wait one hour till 2am in car before I checked in. I wonder why was I not told this part when I called in.

Best part of the hotel is it’s in a safe neighborhood and close by to our event center. Bed was comfortable and pillows were good. Worst part is the smelly corridors, older building and chipped bath tub etc. They gave barebones room, just one soap bar and one trash can. That’s all. Nothing else in kitchen too for cooking. I guess we have to fly/drive in our pots too.

It served our purpose but very bad experience staying here, especially the lack of empathy for the checking in. First ever time in 25+ years I couldn’t wait to get out of a hotel.

Family

6/10

Pleasant

17 Jun 2026

Britney

Affordable stay. Good a/c. Room was “okay”. Clean enough. Area is safe. Entire property is rundown. Sink clogged. There was no trash can in the room at all. Overall, would stay here for cheap again, but understand you get what you pay for.

Partner

10/10

Exceptional

13 Jun 2026

Lesly

Great!

2/10

Poor

08 Jun 2026

shumira

The property is like a homeless shelter and has people sleeping outside of windows the rooms are bogus and very small and dirty nobody is at the front desk the head person act like they don’t care
I immediately got a refund don’t not go to
They hotel 0/100! Don’t recommend at all !

Family_with_children

6/10

Pleasant

31 May 2026

KRISHNA CHAITANYA

Room doesn’t have working tv

Self

2/10

Poor

30 May 2026

Terhas

I didn't even stay at the hotel

Family_with_children

8/10

Excellent

26 May 2026

Ruby

Our stay was good. The hotel room was clean, but it definitely needs some minor repairs and updates. The staff, especially Brittney, was nice and helpful. Overall, the stay was fine.

Partner

2/10

Poor

15 May 2026

Alec

Horrible. Drain in shower constantly backed up. Staff was not willing to n properly take care of the problem.

10/10

Exceptional

18 Feb 2026

Jessica

comfy clean room. we will come here again

Partner

8/10

Excellent

05 Feb 2026

Julian

Overall good stay would return

4/10

Poor

15 Jan 2026

Philip

The hotel, both the public space and the room, was dirty and smelled. In addition, the water pressure in the shower was very poor and only moderately hot water.

Business Self

4/10

Poor

13 Jan 2026

Mary

Not worth a mention.

Self

6/10

Pleasant

02 Jan 2026

Bacilio

Bare bones. Did the job

10/10

Exceptional

31 Dec 2025

George

Staff check in and clean

Business

10/10

Exceptional

26 Nov 2025

Gary

No problems at all

Self

10/10

Exceptional

23 Nov 2025

Gary

Hotel is very nice also for the staff an hotel
Is very clean

Leisure Self

2/10

Poor

05 Nov 2025

Debra

We chose not to stay. Room was poor. King bed only 1 night stand. No kitchen supplies as silver ware, paper towel. No pans but the room had stove top.

Partner

6/10

Pleasant

27 Oct 2025

Christopher

It was ok no complaint beside they charge for wi-fi that didn't work

Self

4/10

Poor

06 Oct 2025

Carmilia

Air condition was horrible and the bed was broke on one side

Partner

10/10

Exceptional

20 Sep 2025

Thaddeus

Very Convenient

Leisure Self

10/10

Exceptional

05 Sep 2025

Mohammed

Excellent

Leisure Partner

8/10

Excellent

04 Sep 2025

Fredy

Didn’t like having to put a permit to park in the parking lot.

Business_and_leisure Partner

2/10

Poor

02 Sep 2025

Kathleen

This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.

8/10

Excellent

19 Aug 2025

christopher

Peaceful

Comfortable and quiet

Self

2/10

Poor

20 Jul 2025

Everardo

Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.

Leisure Self

4/10

Poor

20 Jul 2025

Scott

Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet.

They did have nice wall art in the room if you like that stuff.

They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels.

Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm.

Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.

Leisure Family

10/10

Exceptional

17 Jul 2025

Ahmad

Nice

4/10

Poor

06 Jul 2025

Krishna

Looks like a run down place

Leisure Family

4/10

Poor

30 Jun 2025

cristine

No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.

Business Family_with_children

2/10

Poor

26 Jun 2025

Joseph

Terrible place. Sketchy clientele and loiterer's. Left early. Avoid!

Business

10/10

Exceptional

10 Jun 2025

DWayne

Friendly-cost hotel

Needed a hotel, last minute choice, went online it was the best offer at the least expensive available.

Business Friends

6/10

Pleasant

09 Jun 2025

Serkan

Average place

Leisure Partner

2/10

Poor

01 Jun 2025

Lisa

This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.

Friends_and_family Family

2/10

Poor

17 May 2025

Jarrod

There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.

10/10

Exceptional

09 May 2025

JOEL

Our stay was great! It was comforting, clean, quiet and very roomy.

8/10

Excellent

04 May 2025

Rebecca

Smelly in our room
Front desk closes for the night

Leisure Family

2/10

Poor

17 Apr 2025

Swati

No breakfast

Business Self

6/10

Pleasant

15 Apr 2025

Felicia

I didn’t to much care for it because it was not neat

2/10

Poor

17 Mar 2025

Chantel

Terrible

The hotel was overbooked and I ended up having to pay again to stay at different hotel.

Very frustrating when to get to your destination and they do not have a room for you and can not refund you your money.

10/10

Exceptional

21 Feb 2025

Alex

Great

Leisure Friends

10/10

Exceptional

21 Feb 2025

Alex

Great

Leisure Friends

8/10

Excellent

15 Feb 2025

Keith

The property was clean and quiet. Very reasonable rates and the front desk people were helpful and friendly.

6/10

Pleasant

05 Dec 2024

Kaye

Convenient location

Business_and_leisure Partner

4/10

Poor

23 Nov 2024

Briana

Eh

Bed is not comfortable. Run down and smells old and musty.

10/10

Exceptional

31 Oct 2024

metoyer

Thank you Julie for your kind words.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2024

Joseph

Great

6/10

Pleasant

12 Oct 2024

Bruce

No shower curtain and desk was closed.

Self

4/10

Poor

29 Sep 2024

AMANDA

Hallways and rooms all smelled of cigarette smoke even though no smoking is allowed. Stains all over the carpets and halls smelled of urine from animals I am assuming. The lady who checked me in was super nice. That’s probably the only plus. Our room didn’t even have hand soap for the bathroom. The shower looked filthy as well definitely would not shower there.

Leisure Partner

4/10

Poor

25 Sep 2024

Alyssia

Room was dusty

6/10

Pleasant

21 Sep 2024

Michael

These extended stay hotels are less than ideal for a short stay. YES, you get a kitchen, but no carpet, no tv remote, not smoke-free, REALLY NOT SMOKE FREE, smells funny, sketchy folks around. Never again.

4/10

Poor

21 Sep 2024

Jovana

Tub was clogged,toilet was clogged, t.v remote didn't work

Partner

2/10

Poor

17 Sep 2024

Verified traveler

You get what you pay for

This is the WORST place I’ve ever stayed. I would give it zero stars if I could.

Hallway always smells of cigarettes and/or marijuana smoke every time I come off the elevator. Rooms are all labeled non-smoking, but other residents obviously ignore it. The room smells of old vomit and mildew. Only one of two burners on the stove work. Half the buttons on the microwave don’t work. They supply nothing without charging. Most places supply at least a basic set of pots and pans and dishes. This place charges $25 for the pans and $20 for dishes. Luckily I live locally and am only using their accommodations while work is being done in my house so I could run back for some things. I brought my own folding table because there isn’t much counter space.

My key card stops working daily and the front desk is closed from 10pm to 9am. So if you have to come back after 10pm and your card isn’t working, then you’re locked out for the night. Most hotels have night audit staff so someone is at the desk 24 hours a day. Not this place. There is a phone in the vestibule you can call for service after hours. Thankfully, I haven’t had to use it yet. I have had my card rekeyed 5 times in the past 5 days. They tell me to keep it away from electronics, but it’s in an RFID protected pocket of my wallet, so I know that isn’t the issue.

The desk staff are friendly and kind, but the place is an absolute dump. Spend your money elsewhere if you can afford to. You get what you pay for.

Friends_and_family Family

8/10

Excellent

15 Sep 2024

Barry

Like all low cost places it is \"cleaned\" but not to picky wife level. Paint peeling off bathroom door. Next higher price is $25 more.

Extended stay places all have hallway smell like someone's cooking greasy chicken or ster fry.

10/10

Exceptional

11 Sep 2024

Chris

nothing but positive staff kind, friendly, above and beyond service as I'm partially handicapped this week and lugging around an extra 60 pounds of fluid waiting to be drained in 48 hours, ive already extended my stay twice keeping the same room

Self

2/10

Poor

10 Sep 2024

Heather

Do NOT stay here!!! Horrible experience!! You have to take your dirty towels down to the office in order to get clean ones. Then they don’t have the front desk open all the time so good luck on getting clean towels. The outlet didn’t work in the bathroom the bath tub was all chipped up as well as the wall. The microwave doesn’t work and omits a terrible smell. Was locked out of the hotel my first night. Had to go around the back and was unsafe. They don’t even have basic necessities like shampoo and conditioner!!! No coffe whatsoever!!! Why on earth would you stay here!!!!! Aweful!! Never Never Never again!!!

Leisure Family_with_children

6/10

Pleasant

03 Sep 2024

Pradeep

Nothing

Leisure Family_with_children

4/10

Poor

02 Sep 2024

tang

The hotel is out dated, Insects in the room, smoking smell verywhere even in the room with no smoking, no shampoo, no coffee machine, has full kitchen but no cooking wares. It is not typically one or two days.

Leisure Family

6/10

Pleasant

19 Aug 2024

Cassandra

Tv kinda small and room kinda smaller old

2/10

Poor

16 Aug 2024

Mary

Terrible Stay!!

This hotel was the worst I have ever stayed in. The hallways smelled really bad. My sisters room had no shower curtain. My friends room, the toilet seat was broken/cracked. There are no amenities in the room. You have to bring your own. The desk receptionist and the manager had no customer service skills whatsoever. I will never stay there again. Terrible experience all the way around.

Friends_and_family Family

6/10

Pleasant

12 Aug 2024

Verified traveler

Below average

Not clean exterior or hallways and somewhat dingy overall. The room was decent.

Self

2/10

Poor

10 Aug 2024

Marie

The office was closed I had to call and wait until they found whoever was working. 15 min latter she comes. My reservation was there but she said the room smells like smoke. So she picked a different room. 303 smells very bad!!!!! Shelf was broken off wall. I expected a lot better service and cleaning. It not better than motel 6. That’s BAD.

Leisure Family

4/10

Poor

06 Aug 2024

Sudheer

I took room but bed is not clean. Wash room batch tub water is logging. No breakfast but it said while booking breakfast included. Very disapointed with service.

Leisure Family_with_children

2/10

Poor

06 Aug 2024

J

My room was not clean. There wasn't any staff on site to complain

10/10

Exceptional

29 Jul 2024

Sharie

They no longer have grab and go breakfast, you have to pay for cooking utensils, iron and ironing board are not in rooms, and the whole floor smelled like weed.

Friends_and_family Family

8/10

Excellent

13 Jul 2024

Tiana

It was OK for a night . The appliances need to be updated though.

Business Self

8/10

Excellent

11 Jul 2024

Tiana

It was ok for a nights stay . The appliances need to be updated though.

2/10

Poor

08 Jul 2024

Jose

Atrocious disgusting

Disgusting room, disgusting carpet. Smelled like cat urine. Very outdated. Unsanitary!! I think I deserve a refund!!

Partner

2/10

Poor

01 Jul 2024

Verified traveler

This place was so disgusting, we ended up leaving after checking in. It was filthy, run down, and there were dogs barking incessantly and destroying the door. We were greeted at the front desk by a dirty toilet plunger sitting on the floor. The smell of smoke, must and marijuana slapped you in the face when you walked in. There was trash strewn on the floor and hallway when we got off on the 2nd floor. I have never experienced anything like this.

Friends_and_family Family

6/10

Pleasant

28 Jun 2024

Russell

This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.

Leisure Partner

6/10

Pleasant

19 Jun 2024

Diana

Everything was fine but the only thing that wasn’t ok was the smell in the hallways. I’m pregnant so I don’t know if it was because my nose is more sensitive but the smell of cat urine was very strong in the hallways.

2/10

Poor

16 Jun 2024

Nikko

Check in was horrible couldn’t find my reservation

Leisure Family

4/10

Poor

31 May 2024

Scott W

Excellent Price......Terrible Service

The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone outside about clothes. Interrupted them, she said \"That happens sometimes\" & stared at me without offering a fix. As I bored holes in2 her eyes with my own she then explained that it's normal 4 the side door 2 not work properly. I walked away briskly & she accused me of having an attitude & that \"that\"s ok cuz she didn't care anyway\". I replied I knew she didn't as she hadn't fixed any of the issues I had pointed out in the first place. So......clean & fresh but terrible service & terrible employees that create confrontation themselves, even if you try 2 walk away quietly. And of course I got an attitude, I'm not getting anything fixed but you definitely got my money. She was African, leather fedora hat, glasses, white button shirt, seemed 2b the night manager. Terrible interactive skills, needs a mountain of training.

Self

6/10

Pleasant

23 May 2024

Donald

In

Business

2/10

Poor

20 May 2024

Dylan

I will not return! Utter trash.

Partner

2/10

Poor

19 May 2024

Pasha

I did not stay because of the conditions

2/10

Poor

19 May 2024

Robert

Booked it at 7 am. Paid in full. Expedia said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.

Leisure Self

10/10

Exceptional

12 May 2024

plinio

It was comfortable acomadations.

Leisure Self

8/10

Excellent

30 Apr 2024

Scott

Extended Stay hotel.

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

Self

6/10

Pleasant

25 Apr 2024

Diane

Dog barking was annoying

Friends_and_family Family

4/10

Poor

21 Apr 2024

LaToya

Room was not clean. Toilet did not work and room smelled like mold

4/10

Poor

18 Apr 2024

Megan

Terrible. The guy at the front was rude as hell to me and the charged me a late fee when I added a day on to my stay which makes no sense because we never checked out so how would we get a late fee?. There was no complimentary shampoo, lotion, or body wash even though when you check in it states online there is. At this location they charge you 1.75 plus tax if you need anything that is suppose to come with your stay including toilet paper and extra towels. Absolutely ridiculous. The room smelled like cigarettes even though it was a no smoking room, everything was stained. It was just so ghetto here and I will never stay at an extended stay again.

Friends_and_family Family

2/10

Poor

14 Apr 2024

MICHAEL

My reservation was cancelled and I had to find an alternate place to stay.

2/10

Poor

05 Apr 2024

Susan

Horrendous Hotel

This hotel is in serious need of cleaning, upkeep and updating.
The credit card payment to check in wasnt working. The hallways are extremely dark, dirty and had garbage. The room i had the ceiling was hanging in spots, the closet shelving broken, stove top burners severely rusted, bath surround was peeling a part, walls were dinged up and paint missing. I had booked 2 nights and left next morning. No one there in am until after 9 am so had to leave without checking out. Outside looks clean but inside a whole other story. Book somewhere else.

Self

2/10

Poor

31 Mar 2024

Amber

This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.

Leisure

2/10

Poor

17 Mar 2024

John

B******* hotel

I reserved two beds in a room got there they rented that one and only had a single bed available which I could not take so they broke my cancellation but then they still charged me one night for cancellation when this was on their fault

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Aileen

True Extended Stay Hotel

Friendly people at the front desk and helpful with where to go in the area. It's close to the highway, but you definitely need a car to get to the grocery stores if you're planning on cooking. Also, it's a BYO cookware, plates, utensils, etc. You can buy them at the desk, but it's pricey.

Partner

8/10

Excellent

04 Mar 2024

Amber

The room was clean. No hand towels surprisingly and one of the cabinets was broken. Otherwise the room was well maintained for what it is. Tv did have hdmi ports on the back. This hotel is pet friendly so there were dogs barking intermittently, keep that in mind if you're looking for a quiet stay.

Leisure

2/10

Poor

12 Feb 2024

Roosevelt

When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎

4/10

Poor

02 Feb 2024

Mark

I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve insisted we sleep in the car! Left the next morning and would’ve checked out immediately but I couldn’t find any staff so I called back a few hours later but never got my money back.

Business_and_leisure Self

2/10

Poor

25 Jan 2024

Verified traveler

Think twice before making this mistake

The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.

Friends_and_family Family

2/10

Poor

01 Jan 2024

Gayl

At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available

Leisure Partner

4/10

Poor

20 Nov 2023

w.

Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.

Business Partner

6/10

Pleasant

05 Nov 2023

Bonnie

The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.

Partner

4/10

Poor

04 Nov 2023

John

My backpack still smells 12 hours after check out

Leisure Self

2/10

Poor

31 Oct 2023

Dannie

I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.

2/10

Poor

22 Oct 2023

Rosario

Terrible Overall Experience

I have traveled extensively my personal and professional life and this might have been the WORSE experience I have ever had, the condition and cleanliness of the hotel was TERRIBLE. The front desk staff didn't greet me well either, they didn't even get out of their chairs upon my arrival. I actually checked out early after one night and only stayed the one night because I had already pre-paid.
I will never stay at another Extended Stay hotel

Self

2/10

Poor

01 Oct 2023

Carter

Avoid, just go to the other ones nearby

The third floor smelled like heavy smoke. It got to the point where I had a headache and ended up leaving as a result like 1 hr after. Couldnt even get a refund despite not staying that long cause it was done through hotels.com -_-

Business

2/10

Poor

16 Sep 2023

Albert

The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.

Leisure Self