Name: The Westin Chicago Lombard
Address: 70 Yorktown Center, Lombard, 60148, US

10/10

Exceptional

04 Aug 2026

Gustavo

There was not really anything to dislike. Everything was on point from room service being on-time keeping my room clean, to guest services and staff having respectful and helpful attitudes.

10/10

Exceptional

03 Aug 2026

Adeel

Great place, rooms getting slightly old but other amenities are great (parking availability, microwave at front desk, cutlery when needed, all came in handy).

10/10

Exceptional

03 Aug 2026

Marcus

This was our first time in Chicago and the Westin staff was very helpful with recommendations of places to go and transportation

10/10

Exceptional

03 Aug 2026

Ketheesan

very good

10/10

Exceptional

02 Aug 2026

Derrekae

Property was amazing! We really enjoyed our stay would definitely come back!

10/10

Exceptional

02 Aug 2026

Juan Carlos

Good hospitality, decent cleanliness of rooms. But housekeeping did not clean the room, they only replaced the towels.

6/10

Pleasant

02 Aug 2026

ursum

Good parking and rooms were good size. Had a few issues and staff wasn't the greatest at handling the issues.

10/10

Exceptional

31 Jul 2026

mohammed

It’s very nice place very good staff.

10/10

Exceptional

30 Jul 2026

Efrain

No complaints

10/10

Exceptional

29 Jul 2026

Gicel

Great stay

10/10

Exceptional

26 Jul 2026

LUCY

A family of 6 booked 2 rooms for 3 nights; we were attending a conference at this hotel.
This has been my second time here at this hotel, great place, excellent location.
The staff here was very friendly and accommodating making our stay enjoyable.
There was a mall available across from the hotel and the other direction a target fun times for the grandkids.

10/10

Exceptional

24 Jul 2026

Shena

I had a short stay. The staff were all very nice and the king size room was great. No complaints.

10/10

Exceptional

21 Jul 2026

Sachin

Clean property, amazing food Staff is very helpful and convenient

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Nina

Really recommend

Friends

10/10

Exceptional

19 Jul 2026

Orainab

Had a very comfy stay

Friends

6/10

Pleasant

16 Jul 2026

Timothy

Didn’t like the fact that you had to pay for parking, when parking was scarce

Partner

10/10

Exceptional

12 Jul 2026

Jerrel

Great place to stay

Self

10/10

Exceptional

12 Jul 2026

Joseph

The hotel was huge. Staff was friendly. Rooms and beds were very comfortable.

Self

10/10

Exceptional

12 Jul 2026

Reem

Calm &nice

10/10

Exceptional

12 Jul 2026

Cassy

We have stayed here two times now and we love it everytime. I would just recommend spending the little extra for garage parking because the lot is ALWAYS full. They have multiple weddings every weekend so there are always tons of people. The rooms are always quiet and very nice. I will go back again.

Family_with_children

10/10

Exceptional

11 Jul 2026

Laura

Great hotel

Family_with_children

10/10

Exceptional

08 Jul 2026

Latisha

Will definitely be staying again!

Family_with_children

8/10

Excellent

08 Jul 2026

Jeffery

The rooms were clean . Staff was nice and accessible parking wasn't a problem. The property was close to shopping and restaurants.

Family_with_children

10/10

Exceptional

07 Jul 2026

Martin J.

Great location, close to everything you would need - restaurants, shopping, highways, etc.

Partner

2/10

Poor

06 Jul 2026

Faith

The bed sheets, carpets and other surfaces are stained and not cleaned. Management fails to follow through on their promises.

Family_with_children

10/10

Exceptional

06 Jul 2026

Marie

Early check not guaranteed,
But always ahead to try. Thats what we did and still didn’t get it so we waited all day. When we got in, our suite was nice and clean and we enjoyed our stay

2/10

Poor

05 Jul 2026

Dheeraj

We paid for three day reservation through Expedia, checked in on July 2, and checked out on July 5. We had two rooms 1512 and 1514. Both had a $30 breakfast credit every day of our stay. We had breakfast at their restaurant on July 3 and July 5. The gront desk people asked us to put charges on the rooms and they will give us breakfast credit. We were five family member members and the hotel’s resturant gave us one check for each day. They asked us to just put both room numbers on each check which we did. However, the hotel lumped all the charges on room 1514 and instead of using 30 dollar each day credit for room 1512 as well, the hotel gave us only 30 dollar credit for room 1514 and charged the rest on my credit card. I called the hotel and they told me that they will fix it and call me back. I am attaching the pictures of the checks here. But I have not received any call or refund yet. Very poor and deceptive practice of overcharging guests.

Family_with_children

2/10

Poor

05 Jul 2026

Susan

Leah awful staff on phone, supervisor super unfriendly and gave away my room that I was just told would be available that day when someone spoke to her about it. Snide looks and rudeness from a guy Erica front desk staff and a lady called Marchanda saying she was a supervisor, but never gave me the rewards member vouchers for bfast and seemed extremely confused on what her staff was doing. For the month I paid for the room and service was definitely not up to par especially with all these hidden fees like they want to get from guests, such as dirty rooms and carpets with stains, pubic hair in the bathroom when I first got there, dirty and worn out sheets, water damage on walls, bulbs and lights out in room, cup marks on ledges, etc. Called several times for extra blankets and pillows and each time they fell short of bringing something I asked for. Called from desk and asked about that and asked about the menu at Harry’s which then the guy proceeded to then tell me about the vouchers I was supposed to get. He delivered them to my room which that part was nice. The couches in the lobby are all stained and wore out and disgusting. Tried to use the voucher and they almost didn’t let me use them because the time was noon, my voucher said 6-2pm! At that point I was just livid with all the issues. To fees for late or early check in/parking to horrible guest service, cleanliness, I would never stay here again nor should you. Much better places out there for much cheaper w/free bfast!

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Carlos M

This hotel is very clean, peaceful, and conveniently located near many attractions, restaurants, and entertainment options. The rooms are comfortable, and the overall atmosphere is relaxing. I had a great stay and would definitely recommend it to anyone looking for a clean, quiet, and well-located place to stay.

Partner

4/10

Poor

04 Jul 2026

Natalie

Got charged for an extra guest and no one was able to explain why or refund me. Very little hot water in our room, wallpaper peeling in the bathroom . Tv did not work. No body wash in the dispenser in the bathroom. 2 towels for 4 people. Horrible experience .

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Scott

A typical Westin property, upscale decor, attentive staff and a facility with all the features one expects of a top shelf business/convention hotel. The property, however, lacks the “wow” factor to make it a truly superlative experience.

Pet

2/10

Poor

03 Jul 2026

mustafa

Charged extra $$$$ for early check in at 2pm . Won’t recommend . Never had issue with any other Westin before

Family

10/10

Exceptional

03 Jul 2026

Jayla Tiara

Great

Friends

10/10

Exceptional

02 Jul 2026

Andrew

Nice staff

10/10

Exceptional

30 Jun 2026

Elizabeth

Great!

Family_with_children

10/10

Exceptional

30 Jun 2026

Noreen Gay

It’s very clean and spacious and we were able to check in one hour early. The housekeeper made sure to clean pur as per our request. Breakfast was also great. The only problem was that only limited free bottled water was allowed.

PS: I just hope they will be able to refund the money that we paid in the restaurant where we ate our breakfast. (Excluding the tip that we gave to the server)

Family_with_children

10/10

Exceptional

28 Jun 2026

Renan

Great place for me, my kids and my little dog.

Family_with_children

10/10

Exceptional

28 Jun 2026

robin

Great gym and pool. Rooms were clean and staff friendly and quick!

Partner

10/10

Exceptional

26 Jun 2026

joseph

Great place

Self

10/10

Exceptional

23 Jun 2026

Marsha

Everything was great. My first time in Chicago with my kids and we loved it.

Family_with_children

10/10

Exceptional

23 Jun 2026

Mike

Great room and very pleasant for a quick stay

10/10

Exceptional

22 Jun 2026

Alera

Everything was perfect and the smell was incredible! Will definitely be returning

Partner

10/10

Exceptional

21 Jun 2026

Rachel

Clean room, clean bathroom, easy to park

Partner

4/10

Poor

18 Jun 2026

Kerolos

Staff was very inattentive.

10/10

Exceptional

17 Jun 2026

Bethsaida

My stay was excellent from start to finish. The check-in process was quick and seamless, and the staff were friendly and welcoming. Angela at the front desk was especially helpful, by helping us check in early and ensuring I had everything I needed. The room was clean, spacious, and comfortable, making for a very pleasant experience. I would definitely stay here again.

Family

10/10

Exceptional

17 Jun 2026

Antonyo

Beautiful room beautiful hotel and great service.

Business Self

8/10

Excellent

16 Jun 2026

Katie

We flew in for a competition and the convince of staying on site was worth paying a little more. The hotel itself was nice. Rooms were clean, room service came everyday (unless you put out the DND card) I was not impressed that for the price of the stay, we still had to pay $9/night for a regular parking lot. It’s not like it was a parking garage that you needed a pass to get into. I also wished there was a microwave in the room. There also is no laundry facilities on site… You can use theirs but I’m not a fan of someone else washing my clothes and then wondering if they all come back, and there is a cost.
Overall, I would probably stay there again if we ever want back, but I’d also know all the above and plan accordingly.

Friends

10/10

Exceptional

16 Jun 2026

Jordan

Room was great! Would definitely stay here again!

Business

10/10

Exceptional

16 Jun 2026

Sabet

Saw some stains vs drywall smudges on the ceiling in Room 442

Family

10/10

Exceptional

16 Jun 2026

Justin

No valet is a negative.
Would be nice if you had more restaurants

Self

10/10

Exceptional

15 Jun 2026

Tiffany Hamilton

Close to downtown and near by shopping center.

Family

6/10

Pleasant

15 Jun 2026

Ann

The hotel is worn in the lobby and in the rooms. Most chairs have stains on them in both the lobby and the rooms. The pillows and beds were not at the quality that you expect from a Westin or Marriot. The biggest issue we experienced is that we were told there was a shuttle that ran back and forth tot he Metra station. I called and discussed with the front desk to confirm that it existed. The hotel staff was very vague when we got there about a schedule or how to take advantage. One morning we made reservations with the bellman the night before, he put it in the system and showed us. The next morning when we went done to get in the shuttle we were told that that the shuttle driver did not start for two more hours. It was 15-20 dollars to go to the train station. We had two rooms for three nights so I am very unhappy with the situation. The front desk could care less.

Family

10/10

Exceptional

15 Jun 2026

Zoe Dale

This hotel was awesome! Very clean, pleasant experience! I would definitely recommend staying here.

Partner

10/10

Exceptional

15 Jun 2026

Susie

Very nice

Family_with_children

10/10

Exceptional

15 Jun 2026

BRADLEY

Great place

Family_with_children

10/10

Exceptional

14 Jun 2026

Brian

A great property with super clean rooms. Staff was very attentive!

Partner

10/10

Exceptional

14 Jun 2026

Shequira

I loved our suite! The staff was great, perfect location and the food on site was really good! We enjoyed the pool and amenities as well!

Family_with_children

10/10

Exceptional

13 Jun 2026

Madison

Nice hotel! Very Clean!

Friends

10/10

Exceptional

11 Jun 2026

Sandra

I stayed with my family for a birthday celebration. The hotel is nice and clean and near target, Benihana and multiple other restaurants. The room was really neat and the beds comfortable. 10/10

Family_with_children

8/10

Excellent

10 Jun 2026

Alexander

Very good. Nice hotel, friendly staff.

Self

10/10

Exceptional

10 Jun 2026

Ernest

Great Stay!!

10/10

Exceptional

10 Jun 2026

Patrick

Easy to park, late check-in was simple. Always a comfy room and a nice restaurant on premise

Self

8/10

Excellent

08 Jun 2026

James

A good hotel but not the best I've stayed at. It is definitely starting to show age, carpets stained throughout and fixtures look worn and dated. Parking is not free, but it's cheap enough that if your staying a night or two that it ain't a big deal. On my night stay, I saw a lot of trash left in the hallways from guests, and by next morning, much of it was still there. Overall there is plenty of places to go around the hotel for food and shopping. Personally, I would not prefer to stay again because I have been to nicer, updated hotels with amenities in the area. But if you want a relatively clean, but dated, comfortable room and don't want much in terms of what the hotel offers, I would recommend it.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Thembisile

The room was not cleaned well. The was hair on the nightstand, food crumbs and a dirty sink.

Self

6/10

Pleasant

08 Jun 2026

Hira

The housekeeping needs to drastically improve! Everything else was ok.

10/10

Exceptional

08 Jun 2026

Leslie

Truly loved my stay here. The staff was amazing and the room was always clean.
Great view, my room faced the sunsets. It was quiet.
I have no complains. Wished I coukd stay longer

Business

10/10

Exceptional

07 Jun 2026

Jordan

Excellent stay

Self

6/10

Pleasant

07 Jun 2026

Shardai

Very convenient and near a lot of stores and restaurants. Time for renovations. The bathrooms are very basic like motel vibes.

Friends

8/10

Excellent

06 Jun 2026

Carmen

Carlos was very informative and nice at the front desk

Partner

10/10

Exceptional

05 Jun 2026

Jeanine

had a great view..love all the amenities at the Westin..great location for shopping and restaurants..

Self

10/10

Exceptional

04 Jun 2026

Tia

The hotel was a great choice overall. The staff were very friendly and helpful especially Brent at the front desk specifically. The room was spacious and beautiful. The only thing I didn’t like about the room was there were no microwaves available for use. They said it was a community microwave downstairs that everyone could use. That was very disappointing. But I still would stay here again because it was a beautiful hotel with many close conveniences like shopping, dining, and freeway access.

Partner

10/10

Exceptional

03 Jun 2026

Charnae

THE BEST HOTEL EVER and close enough by all shopping centers, restaurants, gas stations, and arcades!

Partner

10/10

Exceptional

03 Jun 2026

Seth

Clean room friendly staff will definitely be back

Partner

6/10

Pleasant

03 Jun 2026

Suhil

Front desk service needs improvement

6/10

Pleasant

01 Jun 2026

Jeneine

There were 3 trash cans in the room, none of which had a bag in them. There was no soap to wash your hands in the bathroom. There was long black or brown hair ask over the floor and in the shower. And two finger steaks of a blood or feces marks on the sheets of the bed.

Partner

6/10

Pleasant

01 Jun 2026

David John

Avg

Self

10/10

Exceptional

31 May 2026

Mallory

Loved the hotel: clean, comfortable, lots of stuff around it and easy highway access. I heard absolutely no hallway noise.

A few notes that I somehow missed in the fine print:

1) internet is not free if you book through a 3rd party like Hotels.com. it's 14.95 a night, but I think I was only charged for 1 of the 2 nights I stayed.

2) even though they control their own parking garage and it had plenty of empty spaces, parking costs $9 a night. I missed the notice in the fine print when I booked, but discovered in the info i was sent that there would be an $8 charge. Not a huge deal, but accurate info is nice to have.

Partner

10/10

Exceptional

31 May 2026

Sandra

I really enjoyed my stay at the Westin Lombard. Everything was super clean, and the lobby was absolutely beautiful—bright, welcoming, and stylish. The location couldn’t be better, with tons of restaurants and shops just minutes away. Plus, being only about 40 minutes from Chicago made it easy to pop into the city without staying in the middle of the hustle. Great spot all around.

Family

4/10

Poor

26 May 2026

Katherine

One of the pillow cases had makeup on it. That made me wonder if any of the pillow cases had been washed. The shower gel in the bathroom was empty. The parking lot had to be completely cleared out for some kind of maintenance, but we were not informed. I had to ask why it was cordoned off. Then I asked them to remove the parking fee, which they said they did. When I checked my bill, they had changed me for parking. All in all, a frustrating and disappointing experience.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Jeremy

Requested a room with a walk in shower as I have a broken foot and am wearing a walking boot. Was told none were available but online through the hotels own website it showed they were and were bookable for my entire stay. Rude front desk staff. Probably will never stay there again. This hotel has gone down hill for sure

Friends

10/10

Exceptional

25 May 2026

Amra

the most amazing hotel that i’ve ever stayed at. staff is so attentive and kind. the concierge david was the sweetest, most soft-spoken person. hotel is very clean and near the local outlet mall, while also nearby neighbouring towns. very pleasant stay, we will definitely be back for more stays. 5/5🌟

Family

10/10

Exceptional

25 May 2026

Jason

Not bad at all. The room was bigger than we expected

Partner

8/10

Excellent

25 May 2026

William

Large and busy suburban hotel. Parking garage was a great feature for a rainy day - will be great for snowy Chicago winter.