Name: Best Western Chicago - Downers Grove
Address: 3010 Finley Rd., Downers Grove, 60515, US

8/10

Excellent

02 Aug 2026

Tinacia

We went to the National card show this weekend and this hotel was perfect for us! About 30-50 mins (depending on traffic), outdoor pool (was a bit cool but we went later in the evening), and hot breakfast which included a meat (bacon, ham, sausage), potatoes (hashbrowns, tater tots, wedges) and eggs (scrambled). The breakfast was perfect to start the day at the expo (food is so expensive). We would recommend and will probably stay again!

6/10

Pleasant

02 Aug 2026

mandy

The room was fairly clean, it did have a smell to the room but looked like it was slowly maintained but everyone was nice.

6/10

Pleasant

01 Aug 2026

Melissa

Rooms were clean and beds were comfortable, tubs and shower tile looked recently upgraded.

Biggest issue is the AC units didn't really keep the room temperatures very consistent. They have to constantly turn on and off. Our room either had a musky smell that seemed somewhat like mold and seemed to come from the AC unit. I asked to switch rooms but they were booked. A lot of the charging ports did not work and the WiFi was too slow to stream anything. That was frustrating when traveling with kids since a lot of people use Netflix and Prime on their own devices...was necessary since the TVs here got a couple channels and they weren't smart tvs you can log into.

The pool was great for the kids. They had closed it due to light rain/clouds though. The reason I gave the hotel 3 stars overall was because a staff member named Antonio was nice enough to check into opening it for us when several other staff members said no, even though weather was just cloudy.

10/10

Exceptional

01 Aug 2026

Maria

Staff was so helpful and the breakfast cafeteria w

4/10

Poor

31 Jul 2026

Hareesh kumar

Rooms are not clean and smells bad. Our room has mold in the corner.

Staff are friendly, tried to arrange a different room but the hotel was full.

8/10

Excellent

30 Jul 2026

Sandy

This hotel is in a great location and the staff is fantastic however the rooms need some work. The bed was comfortable and the bed was clean however, there’s a lot of wear and tear on the doors and quite honestly if you look on the floor around the baseboards in the room, there’s dust where the vacuum is missing. The only other downside is it is right next to the expressway, so I thought it was very loud at night when trying to sleep. But that’s the trade-off you get for the location amenities.

10/10

Exceptional

28 Jul 2026

Tan

Every thing was good

10/10

Exceptional

28 Jul 2026

Ashley

Great stay for 4 nights. Rooms clean, hotel clean, out door pool nice. Close to shopping.

10/10

Exceptional

28 Jul 2026

Kate

Very nice breakfast, food well prepared and plenty of options for all

2/10

Poor

28 Jul 2026

Mekhi

Super rude and not helpful

8/10

Excellent

27 Jul 2026

Doo

Good

10/10

Exceptional

26 Jul 2026

Eber

Todo bien me quedaría de nuevo me quedé 5 días la piscina y la habitación siempre estuvo limpia solo mejoraría el desayuno que cambiara los fines de semana por lo menos pero estuvo espectacular cada vez que vaya a Chicago iré allá hay piscina está cerca de todo espectacular

10/10

Exceptional

25 Jul 2026

Taylor

Great stay clean hotel my kids loved it and the staff was very pleasant the from the front desk to the cleaning staff.

4/10

Poor

25 Jul 2026

Angela

The hall and room needed to be vacuumed. The room smelled a bit musty. It did not look like it had been cleaned very well in a while .The room was right next to the parking lot of a steak house so there was constant foot traffic past the window. There was a garbage truck first thing in the morning right outside the window and I got a text from the hotel wanting me to complete a survey at 7 am.

6/10

Pleasant

25 Jul 2026

Sophia

We called ahead for a potential check in issue and had a note put on the reservation. However, at check in, the person at the desk refused to read the note or listen so it was a large ordeal. One morning, breakfast started at 6 and at 7 am, it was wiped out and no one was working or restocking anything. There also was a bug in the bed and something sticky on the floor under the air conditioner, but no one was concerned. I stayed for a week and the garbage was removed once, no other cleaning.

8/10

Excellent

25 Jul 2026

Herrin

The rooms very clean, The staff smile and speak 😀
Breakfast was good except meat not cook long enough. Pool was nice. I notice no maintain can be on call overnight if emergency it has to wait until next day. My refrigerator couldn't be replace overnight had to wait until next morning 😩 not fair. But the Manager fix the issue. I am happy

10/10

Exceptional

24 Jul 2026

Michelle

It was a nice stay! The room was cleaned every day and it was a peaceful stay. Family friendly as well

6/10

Pleasant

24 Jul 2026

Angela

The pool is nice-
The blinds in the room were light filtering so the room did not get dark enough for me.
Sun streaming in with the morning sun. Sheets and bed were comfortable.

8/10

Excellent

24 Jul 2026

Joanne

Overall, I thought the hotel was decent. The room was comfortable and for the most part it was quiet. The parking was difficult because you’re basically sharing with a busy restaurant next-door.

There were some days where I returned to the hotel and it was pretty messy from the kids staying there, dropping ice cream or drinks whatever.

The breakfast area was always very crowded and there was not enough seating for everyone. The food was limited, and everyone was standing in line for the same thing which was basically the waffle maker.

The neighborhood was decent and there was quite a bit of shopping nearby along with restaurants

4/10

Poor

24 Jul 2026

David

No maid service!! Was told by front desk staff they were short handed. Had to go to front desk to get a set of fesh towels.

10/10

Exceptional

24 Jul 2026

Norri

Everything was great!

10/10

Exceptional

24 Jul 2026

Linda

I really enjoyed my stay. The staff was friendly, the hotel was clean and easy to get to, and the bed was comfortable. I will probably stay here again next time I am in the area.

8/10

Excellent

23 Jul 2026

Naudja

I love the location. It is near multiple restaurants, shopping centers and the highway. The place is clean and the staff very friendly and helpful.
The bathrooms are way too small and housekeeping is not available after certain hours.

8/10

Excellent

22 Jul 2026

Kathryn

Room was clean - bed was very comfortable. The breakfast was what you would expect - fairly basic but was ok. We didn’t spend a lot of time at the hotel - just slept there. Liked the hotel - lovely looking swimming pool but we didn’t use. At night there was a lot of noise - sounded like teenagers being up late with lots of slamming doors around 2am. The location of the hotel was really good for getting the Metra from Downers grove to Chicago. And downers Grove was lovely and cute.

8/10

Excellent

21 Jul 2026

Jon

The room was clean and cool when I arrived. The bed was very comfortable. The shower was great. Hot water was there quickly. There was plenty of parking.
The room and amenities were all what they should have been.

Friends

2/10

Poor

21 Jul 2026

chandra sekhar

The very first thing I would like to tell here is that I definitely do not suggest this hotel for anyone to stay. It has rooms that has so much bad smell and we could not even stay with my family at all. We have asked for alternate rooms and the other rooms also having the smell issue. Finally they could not give a good room for us at all and we were adjusted with an other family friend whose room was some what okay okay.

Also the break fast is not that great and they are having the same menu for the both the days we struggled. The only good thing here is the parking. It’s included in the booking only.

Other than that, this hotel is not good for anyone who is looking for a good ambience.

Family_with_children

8/10

Excellent

20 Jul 2026

Adam

It was a good stay. We were visiting my cousin and she remembered this hotel and being in bad shape, so it is much, much improved, that much I will say. The woman who helped with the breakfast in the mornings was especially good! So sweet and helpful.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Raeann

Clean property. helpful friendly staff.

Partner

2/10

Poor

19 Jul 2026

scott

Everything sucked. They issued keys to strangers and they just walked in my room! Offered me hand towels when i asked for more towels. Room reeked of cigarettes. Its roach infested. Maids xleaned my room b4 i hadca chance to check out. Complete bedlam of a crack motel. Never stay here and always check google reviews cuz Orbitz only shows the positive.

Partner

10/10

Exceptional

17 Jul 2026

Carla

Checkin and out was fast and easy, staff were incredibly friendly and helpful! Hotel was clean and well maintained.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Herbert

The room was comfortable and in a great location.

Partner

10/10

Exceptional

17 Jul 2026

Justin

Breakfast was decent

10/10

Exceptional

17 Jul 2026

Matthew

The room was spacious and clean. The wifi was especially good in comparison to other places i've stayed.

Family_with_children

2/10

Poor

17 Jul 2026

Venkateswarlu

Not worth for the money they charged

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Jacinda

Things I didn't like: the front of the property looks like it's never been weeded and things are overgrown, the cabinet under the bathroom sink had a long piece of black tape on it to hide damage and the bottom of the bathroom door was rotted and partially missing, the chair on rollers in the room looked like it had dried semen on it and when I called to get it removed/replaced the front desk told me it would have to wait until the next day because maintenance was gone for the day, and there were very few heart healthy options included in the free breakfast and I ended up having to buy my own each day.

On the bright side: the staff was all very friendly, the location was perfect for my needs, it was fine for the price I was able to get it for, and everything looked clean and tidy inside the hotel. I will likely rebook there when I return to the area.

Self

2/10

Poor

16 Jul 2026

Priscilla

I had booked a room. Staff stated they did not know that I had a pet and they did not have any rooms available. I was not able to stay and had to find somewhere else to stay.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Kelvin

The rooms were clean and the staff was nice. Would definitely stay again.

Family

2/10

Poor

14 Jul 2026

Julie

Where do I start? very run-down common areas: carpets, food in elevator, etc. mold on room tub/shower ceiling. very noisy. litter in parking lot. front door doesn't close. room bathroom door had hole and shredded bottom. I stayed two days and they locked me out of room after first night - had to get new key cards for no reason. nasty little pillows. lots of processed, fake (eggs) food for breakfast. not a good stay

Self

10/10

Exceptional

14 Jul 2026

Santos

We loved the free breakfast, so many great options! Free parking with enough spots front, side and back! The area seemed safe and quiet. The morning and night front desk staff were friendly & helpful. It’s a 30minute drive to downtown Chicago.

Friends_and_family Family

4/10

Poor

13 Jul 2026

Symone

Wouldn’t recommend this hotel!

Partner

10/10

Exceptional

12 Jul 2026

Sara

I really liked it. I checked in very very late and left early for work. But I got my rest and my work done. Ideal for business trip.

Self

2/10

Poor

12 Jul 2026

Bose

The hotel rooms smelled musty, as if it hadn't been properly ventilated. The combination of humidity and poor air circulation created an unpleasant, damp smell. So had to cancel and walkout

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Mandi

Clean. Quiet.. perfect stay

10/10

Exceptional

09 Jul 2026

Jorge Adolfo

Staff was polite and helpful
Bed and pillows were comfortable
A good hot breakfast
Room cleanliness met my standards
Good value for the price

Self

6/10

Pleasant

09 Jul 2026

Charles

The staff at the hotel was friendly, and housekeeping did a great job when they eventually came by, but overall our stay was disappointing.

There was a distinct odor throughout the hotel that made it feel less than clean. It smelled like something was being used to cover up pet or urine odors, which may be due to the hotel allowing pets. When we arrived in our room, there were small ants on the windowsill, and I ended up having to buy ant traps myself to keep them from spreading further into the room.

The room also had some maintenance issues. Normally, I would expect both a blackout shade and a curtain, but our room did not have a working curtain, and the blackout shade seemed like it was barely holding up. The pillows on the bed were not very supportive, so I asked the front desk if we could get extras. They said they did not have any available at the time but would bring some up the next day. Unfortunately, that never happened.

Again, the staff was pleasant, and housekeeping was great once they arrived, but the cleanliness, odor, maintenance issues, and lack of follow-through made the stay lack luster.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Kathy

.

Family

6/10

Pleasant

08 Jul 2026

John

Had to switch rooms after the 2nd night. The ceiling was leaking water. There was black mold on the ceilings in the closet and bathroom. The 2nd night the air conditioner plug outlet sparked a flash fire and I had to unplug the cord. We were transferred to another room that was better but smelled like mildew. The out areas had broken glass on the walkways and in the parking lot. Dog crap and vomit on the sidewalks, exterior doors that were broken. Staff was friendly but showed little interest in cleaning or addressing any issues. Definitely not a good stay.

Family

8/10

Excellent

07 Jul 2026

Janie

We really enjoyed our stay. The hotel has a nice outdoor pool with a comfortable seating area, and I really liked that the breakfast options changed every day. The fitness area was also great and well-maintained.

The only issue we had was with housekeeping. We requested housekeeping service, but they never came to clean the room or change our towels, which was frustrating. We had to call the front desk to request fresh towels and have the trash taken out. Other than that, everything else about our stay was great, and we had a very enjoyable experience.

Family_with_children

10/10

Exceptional

07 Jul 2026

Trust

No complaints. Very helpful with what we needed and had a good check in and check out 😃
I would recommend and come to stay again

Partner

10/10

Exceptional

07 Jul 2026

Tim

Clean rooms, great staff. Definitely will be doing business here in the future.

Self

2/10

Poor

07 Jul 2026

Kellen

It stinks in the room like some mildewed smell

8/10

Excellent

07 Jul 2026

Jasmine

Would stay again

10/10

Exceptional

06 Jul 2026

Christina

The front desk staff was AMAZING! We traveled almost 5 hours to visit, we were able to check in early, they took care of the \"smell\" issue in our room right away and they were so polite and went above and beyond for everything!

Family

10/10

Exceptional

06 Jul 2026

Jose Antonio

Clean room and great location

Partner

2/10

Poor

06 Jul 2026

Wenneasha

Entire stay was awful. Rude staff , no housekeeping, dogs allowed in breakfast area

Self

8/10

Excellent

06 Jul 2026

Christopher

Stay was great!

Family_with_children

4/10

Poor

05 Jul 2026

Jonathan

Property was filthy, several stains on ceiling tiles, hallway smelled of weed and cleaning chemicals, bed sheets were stained and had holes in them. Just not a good experience at all.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Marjorie

Very nice hotel and location in and out of Chicago

Family_with_children

8/10

Excellent

03 Jul 2026

Ilenn

Clean room! Good price for the room!

6/10

Pleasant

01 Jul 2026

Ken

Good price for the area. Free breakfast was nice but due to a large group we were not able to take advantage of it several days

Family_with_children

10/10

Exceptional

30 Jun 2026

gary

Breakfast was fantastic and always enjoy are stay there. Tub and sink didn’t drain well for some reason

Partner

6/10

Pleasant

29 Jun 2026

Lillian

It’s okay

2/10

Poor

29 Jun 2026

Darryl

The room was awful. The walls, the ceiling, around the air condition was moldy. The trim in the bathroom around the tub/shower was improperly installed and looked like crap. The hotel has had obvious water damage and needs repair. The breakfast and the staff are the only reasons the hotel gets more than one star.

Partner

6/10

Pleasant

29 Jun 2026

Thoan

Clean room,breakfast is ok,staff is friendly,outdoor pool is nice and clean.

2/10

Poor

28 Jun 2026

Yolanda

The service was terrible; they couldn't clean my room during my stay due to a lack of staff. It wasn't my fault they didn't have enough cleaning staff, and I don't recommend it.

Family_with_children

2/10

Poor

28 Jun 2026

Yolanda

Very bad service👎

Family_with_children

10/10

Exceptional

28 Jun 2026

Lisa

Was a nice place to stay, but the noise from the busy traffic was Annoying when your trying to sleep.

Partner

6/10

Pleasant

28 Jun 2026

rekeesha

We only stayed one night. However, the property was very outdated and had some interesting guest hanging outside the property doors. Overall, everyone was very friendly and helpful.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Fidel

Overall great job!

Self

10/10

Exceptional

26 Jun 2026

John

Good stay

10/10

Exceptional

26 Jun 2026

Dominique

Clean room… Parking was cool

Self

10/10

Exceptional

26 Jun 2026

Sandra

All aspects of the hotel was excellent except for one thing. Which was trying to get a cart. I guess people were keeping them in their rooms and they were hard to find or perhaps there were not enough to accommodate everyone that needed it.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Jordan

Very nice area, staff was very nice

Self

10/10

Exceptional

24 Jun 2026

Edward

Everyone in the place was great,I loved the cleanliness and the pool.The room was great had everything we needed.I will be back again

Partner

8/10

Excellent

23 Jun 2026

Neil

Ok

6/10

Pleasant

21 Jun 2026

Tiffany

The stay was adequate for what we needed. The room smelled a bit and our refrigerator did not work. Called once and talked to the front desk but nothing was done.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Belinda

Breakfast options, nothing for people who don’t eat pork products. No daily housekeeping. Other than that, stay was great

Family

10/10

Exceptional

19 Jun 2026

Janet

Awesome customer service!!

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Michael

Good value

Partner

6/10

Pleasant

18 Jun 2026

Neal

for just under $100 for the night it was just ok. Room was clean but had a mildew and mustiness smell to it...likely stemming from the air conditioning unit. Breakfast was decent and as expected. Parking was available and lighted.

Self

10/10

Exceptional

17 Jun 2026

Debra

Very comfortable beds!!

Friends

8/10

Excellent

16 Jun 2026

Danielle

Room was well kept, a little outdated but my family and I enjoyed our stay.

Family_with_children

2/10

Poor

16 Jun 2026

Stanley

First the good. Room was comfortable and bathroom was clean and good location.
Now the bad: my wife and I had two pairs of shoes stolen from our room. Carpet in the room was filthy. Landscaping around the pool was not maintained. Landscaping around the hotel was not maintained. The noise from the 355 toll road was horrible. I would not recommend or stay their again.

Partner

10/10

Exceptional

15 Jun 2026

Sofia

Hotel staff were nice and helped out whenever needed!

Friends

10/10

Exceptional

13 Jun 2026

Ryan

Stayed for two days, great place, clean rooms, and friendly staff. Definitely recommend

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Maria Teresa

Excellent everything was awesome

Partner

10/10

Exceptional

13 Jun 2026

Jennifer

Great staff!! We stayed with our Corgi and they were very up front about costs and such which is appreciated. The breakfast was great on Saturday the ham steaks were awesome. They were also very accommodating when we had to add an extra night since my surgery got moved back. We loved the pool just wish our pup was allowed in the area not to swim but just chill with us.

Partner

10/10

Exceptional

11 Jun 2026

Robert

We enjoyed our stay. The staff was especially nice.

Partner

10/10

Exceptional

11 Jun 2026

Michael

Anthony was very helpful when we checked-in. Nice guy.

Partner

8/10

Excellent

09 Jun 2026

Andrew

Good breakfast, nice staff

Pet

4/10

Poor

08 Jun 2026

Jacquelyn

Internet was out. Anna tried to help me get connected. She was off the clock and stayed beyond her shift to help. Anna's kindness was the best part of the stay. Internet was out all night and the next day which is not useful if you are trying to work and stay connected with family and friends.

10/10

Exceptional

08 Jun 2026

Luis

Everyrhing was lovely

2/10

Poor

08 Jun 2026

Marlene

We have been repeat customers at this location and this was our last. Place has gone downhill since last year. Only improvement are eco-friendly refillable bottles in the bath. Problems (which we raised multiple times to management): 1. We stayed one week but only received service twice despite leaving the room by 1:00 each day. (Standard is every other day but manager noted our requested daily service. He said if available, can do daily.). 2. The WiFi was unreliable and did not work during last 24 hours of our stay. 3. During the second cleaning of our room, we returned to find the bath door off the hinges. 4. Unacceptable to allow other rooms to place garbage full of food waste outside rooms overnight. Many violations of this; doesn’t this attract bugs? Whenever we raised concerns, we felt blown off by management. Next year we will go to another area hotel.

Partner

8/10

Excellent

07 Jun 2026

Scott

The property was very conveniently located. The room was very clean and the furnishings were quite nice. The only complaint I have was the noises in the hallway were not blocked. I also heard water turning on and off in the bathroom during the night. The AC was good and the beds were comfortable.

When I checked in, the person at the desk talked awfully fast and I had to have her repeat her questions several time. It was fine but I noticed it.

The breakfast was very good with excellent eggs and sausage. The coffee was very good.

I would stay here again but maybe not on the 1st floor.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Kristina

Staff were friendly and helpful

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Igor

Overall a stay at this hotel met our expectations, we would recommend for other guests.

Partner

8/10

Excellent

04 Jun 2026

Omotayo

Clean room, staff

Self

8/10

Excellent

03 Jun 2026

Katherine

Super convenient location. Many food options near by including Portillo’s.

Partner

10/10

Exceptional

03 Jun 2026

Richard

The room we stayed at was difficult to find due to a turn down another hallway that wasn't clearly/correctly marked. Frustrated, the staff took the time to show me where the room was. Especially nice, since I had 1/2 an hour to get ready for the Awards presentation I came to attend! Staff was wonderful, and even gave me an ice cream sandwich after the event!

Partner

10/10

Exceptional

02 Jun 2026

Corey

Everything thing was very good and clean

Partner