Hilton Garden Inn Chicago Oakbrook Terrace

2/10

Poor

07 Mar 2026

Matthew

Horrible customer service and pool was not working and only found out after we got there. front desk was horrible

Partner

10/10

Exceptional

05 Mar 2026

CHARLES

Clean and quiet place to relax

Self

10/10

Exceptional

18 Feb 2026

Randall

Awesome

Partner

8/10

Excellent

17 Feb 2026

Rhonda

Staff was courteous. The hotel is dated, but clean. Breakfast was fine.

2/10

Poor

15 Feb 2026

Blanca

I was double charge for my stay when I called the hotel the only thing he mentioned was because of the night audit they had charged me for 2 nights but what is disturbing is that they never reversed the chsrge I am glad I had checked my account otherwise they would of gotten away with it..not ver ethical in my point of view still waiting for my refund

Leisure Partner

4/10

Poor

15 Feb 2026

Michael

The toilet in our room leaked and the rooms are overpriced for the conditions that they’re in. They were clean but outdated. Some parts of the ceiling over the shower were peeling

8/10

Excellent

15 Feb 2026

DARRICK

Room is in excellent condition

Partner

4/10

Poor

15 Feb 2026

Sherrod

We could hear the loud guest next door all nite and our room had a unpleasant scent to it. Is there anything that can accommodate this.

Partner

10/10

Exceptional

06 Feb 2026

Latonne

Great

Partner

4/10

Poor

02 Feb 2026

Maresha

The room was not very clean. Bathroom was dusty around the outlets. I usually like the holiday inns, but not this one. There was trash still under the beds. I found a glass cylinder that resembled a broken pipe(used for drugs) under the bed in the room my kids stayed in. Breakfast was a plus though.

Leisure Family

2/10

Poor

01 Feb 2026

Ali

The hotel was terrible. I had to cancel my reservation after being bitten by bed bugs several times. It was a very bad experience and I will not repeat it again.

2/10

Poor

26 Jan 2026

Naquisha

Staff support was lacking was not a pleasant day will not return.

6/10

Pleasant

20 Jan 2026

Verified traveler

N/A

8/10

Excellent

13 Jan 2026

Kandy

Cleen room great staff

4/10

Poor

05 Jan 2026

David

The bathroom drain was missing the stopper, so it was just a hole. It was also slow in draining, so the water would back up. The sink drain also backed up.

The outlets under the TV were not working, as well as the USB chargers.

Overall, the room was painted sloppily, very little attention to detail.

The breakfast was not worth the $7 per person. I would have enjoyed spending that money elsewhere.

Of the EIGHT screw holes for attaching it, the control-panel for the elevator was being held on by TWO - so the entire button panel could swing back and forth.

Not the highest quality hotel. I'm not sure where the \"3-star\" rating comes from, but I'm going to stop going by that.

Leisure Family

4/10

Poor

05 Jan 2026

Lee

Room was above Bar Louie I couldn't sleep due to the noise downstairs

8/10

Excellent

01 Jan 2026

George

I was not please that the pool was closed
It’s should be open all year every day
The maintenance should be able to work on it at night or get the parts in or get a contractor in to make the repairs but the pool should remain open from 8 AM to 10 PM
They couldn’t give me a clear explanation of why it was closed. That was my only disappointment.

10/10

Exceptional

18 Dec 2025

Sara

Didn’t have breakfast but the venue was clean and quiet.

Leisure Family

2/10

Poor

15 Dec 2025

Nicole

The pool was closed the vending machines were broke..

8/10

Excellent

14 Dec 2025

Ardavan

Perfect room

10/10

Exceptional

12 Dec 2025

Michael

Yes

Leisure Partner

10/10

Exceptional

08 Dec 2025

Marilyn

This hotel is amazing. I didn't know what to expect because it's been many many years since I stayed at a Holiday Inn probably over 15 years this one is excellent. The staff is great Muhammad and Malka were professional and customer service oriented. The hotel is very clean and quiet. The restaurant in the building Bar Louie has great food. The location is great I could go on and on I will be definitely coming back here. The breakfast is a buffet and it's unbelievable low price but it's very delicious food

Self

10/10

Exceptional

20 Nov 2025

Thaddeus

Room was clean and comfortable

Leisure Self

10/10

Exceptional

17 Nov 2025

Carl Christian

He

8/10

Excellent

16 Nov 2025

Tamika

Room was good but the lady at the front desk is not that friendly.

Leisure Partner

6/10

Pleasant

06 Nov 2025

Etoya

room / lobby was very clean but the door to the room was giving someone tried to break in it also the peep hole was broke you can pull the whole thing out the hole ... its kind of scary if you staying there by yourself i wouldn't do it !!

Leisure Partner

8/10

Excellent

02 Nov 2025

Karen

Yes

10/10

Exceptional

01 Nov 2025

Isiah

Excellent service

Leisure Partner

10/10

Exceptional

31 Oct 2025

Dana

No problems at all enjoyed my stay very well

Leisure Friends

2/10

Poor

29 Oct 2025

Ameerah

Dont bother with this property not worth it at all

Business_and_leisure Family

10/10

Exceptional

25 Oct 2025

Rebecca

Comfortable

Business

10/10

Exceptional

24 Oct 2025

victoria

Great restaurant at hotel

Leisure Friends

6/10

Pleasant

23 Oct 2025

Beau

Parking was awful. Had to sit and wait for someone to leave before we could park. Not enough parking spaces. Carpets seemed dirty and sticky. Will not stay here again.

Partner

2/10

Poor

22 Oct 2025

Haley

My first room was a disaster with the ceiling falling down. I have videos. I should not have to pay for this stay

Partner

2/10

Poor

19 Oct 2025

Tunisia

I arrive to the hotel for a night of rest and the first room was a fumed filled respiratory nightmare,
I was in there for a moment and knew had I slept in that room my health would have been compromised.
I went to front desk and requested another room due to this and was accommodated to another floor and the air quality was improved but while I was resting I felt something on my arm and noticed it was a bed bug, I immediately recorded the incident and gathered my belongings grateful that I had not brought out any of my possessions went back to the front desk asked for the manager owner and or operator Information and he gave me a card assured me I would’ve followed up with and contacted as I showed him the video and shred with him my critical situation.
Unfortunately, this situation has not been resolved and based on the experience I will be sure to never return to this property based on these negative experiences.

Business_and_leisure Self

8/10

Excellent

19 Oct 2025

Terrion

None

Business_and_leisure Family_with_children

2/10

Poor

17 Oct 2025

Henry

The TVs don’t work and it’s not clean

10/10

Exceptional

16 Oct 2025

LaShawn

I didn't have their breakfast

Leisure Family_with_children

2/10

Poor

14 Oct 2025

Danielle

Bar Louie was nice

4/10

Poor

13 Oct 2025

Arnold

B

4/10

Poor

12 Oct 2025

Samantha

Good bed. That’s about it.

Room smelled musty, had a stuffy nose. Parking was actually so stressful, not what you want after driving all day. Room was clean and comfortable. Very old but bed was nice.

Partner

6/10

Pleasant

12 Oct 2025

NADIA

Room was clean for the most part, but i did notice makeup on the bathroom floor and at the doorway of the room. Also, loud music played late. Stairway could use a paintjob.

Leisure Family

6/10

Pleasant

12 Oct 2025

Darnell

Definitely seen better and more modern. Compared to other Holiday Inn, this location, the room alone, is below par.

Self

6/10

Pleasant

07 Oct 2025

Patrick

Room is average. Beds old and worn
hotel is ok ….
Staff was nice

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Jeff

No breakfast included, the bar Louie was way over priced and the toilet kept running even after I asked them to look at it Saturday morning

Self

10/10

Exceptional

06 Oct 2025

Maximo

m

Self

8/10

Excellent

05 Oct 2025

Lucille

The room was nice. I like the Dove soap and shampoo. The hotel was average. I do not like that the pool closes at 7pm although the pool was clean. I did not visit the fitness center.

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

Michael

Not a great hotel. Little things were broken missing or didn’t work

Leisure Family

8/10

Excellent

03 Oct 2025

DeOminique

Great experience

2/10

Poor

02 Oct 2025

Deborah

Not a place of high class

10/10

Exceptional

28 Sep 2025

MIGUEL

A classic Holiday Inn hotel located in a commercial area with dinner and shopping options around it. No complains, it has all the necessary.

Business Self

8/10

Excellent

27 Sep 2025

Oscar Joel

Nice and quiet room

Business Self

10/10

Exceptional

26 Sep 2025

Robin

Hey, if you’re looking for a vacation away from home then this is the place!

10/10

Exceptional

25 Sep 2025

Alexis

Nice

10/10

Exceptional

24 Sep 2025

Shallenmanda

Very Clean

Very clean and organized. Loved my stay

8/10

Excellent

23 Sep 2025

Gabrielle

Everything was very good. My only issue was it took awhile for the water to get warm, and I would have felt safer getting into the tub if there were no slip treads. The bed was very comfortable and the AC worked very well and quiet. The desk staff very friendly. Definitely would stay here again.

Business Friends

10/10

Exceptional

23 Sep 2025

Jason

Excellent place

10/10

Exceptional

22 Sep 2025

Marc

Everything was wonderful

10/10

Exceptional

22 Sep 2025

Marc

Everything was accessible. All the restaurants were walking, distant, plus the shopping experience was great.

8/10

Excellent

17 Sep 2025

Dorene

Already familiar with the area, clean rooms and hallways staff was friendly and close to everything we needed. Would definitely come back

Leisure Partner

6/10

Pleasant

08 Sep 2025

Verified traveler

Yes and no

The room was clean and service was good. The hotel was tired looking and the inside of the elevator walls were marked up. There was vomit outside on the premises that I reported did not get cleaned up. Good price per night, but I would not recommend.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Jose

Very clean very nice hotel

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Elizabeth

Only thing was dining was too drink and booze oriented and not enough good golfing contemplative music!

Business Partner

6/10

Pleasant

01 Sep 2025

Guadalupe

It was ok

Friends

8/10

Excellent

26 Aug 2025

Equilla

Good location. Professional front desk staff. Small pool and fitness center. Clean room.

Self

6/10

Pleasant

24 Aug 2025

Heather

Very average for the price.

10/10

Exceptional

22 Aug 2025

samuel

Comfortable

4/10

Poor

19 Aug 2025

Destiny

Rooms are dirty and lashes were left behind by housekeeping rooms smell like smoke bathrooms terrible the property needs to work on cleanliness and updating the rooms

Leisure Partner

6/10

Pleasant

18 Aug 2025

Verified traveler

The Hotel was clean. Our room was okay but not like i expected from my previous stay there. The room was freezing. We turn off the AC but still freezing. At 11:30 my husband went down to lobby told desk clerk how cold ot was. Asked for a blanket. Was told had to check if there was any if so would be deliver to our room.At 1 a.m. no blanket i called the desk and was told he thought staff found one. He would call staff again would extra sheet help if no blanket. About 30 min later staff brought blanket. Blanket was clean but smell of heavy bleach made my headache.
Down in the restaurant earlier Sunday night we order wine both glasses on wine was listed on menu for $11.79 but when i recorded my tab one glass was 11.79 and the other 15.00 worker waiter said prices change all the time.
This morning the breakfast was okay and pleasant waiter.
At check out i told front desk about the room being cold . And worker said you should have turn on heater.

Partner

10/10

Exceptional

18 Aug 2025

Kentrell

Everything

Business Self

8/10

Excellent

17 Aug 2025

Karly

Staff was friendly , bar Louie was fantastic, and rooms were clean, would stay again.

Leisure Family

10/10

Exceptional

17 Aug 2025

Joseph

I was impressed by the friendly staff

Leisure Partner

6/10

Pleasant

16 Aug 2025

Adam

The tub wouldn’t drain. It took about 20 min between showers. The toilet was dirty when we got in.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Shirley

The bed was comfortable and my grandson enjoyed the pool but the hours should be extended to at least 9pm

Leisure Family_with_children

2/10

Poor

11 Aug 2025

Kenneth

Not a good place for a hotel paint was peeling off the wall. Elevators was dirty footprints all in the hallway.

Self

4/10

Poor

10 Aug 2025

michelle

The room was very outdated and had a smell. There is a plumbing issue with the tub. Took a shower and the water filled in the tub. It took forever for the tub to empty. I won't stay at this hotel again. I will stay at a Hyatt and if it means I have to pay more money then so be it.

Business Family

10/10

Exceptional

06 Aug 2025

Tawana

Late check-in early Check out.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Jacob

Ongoing construction in front of the property requiring side entrance. Had to wait in the lobby for 5-7 minutes before staff assisted, no staff at front desk upon arrival. Breakfast was good, ran out of bacon and sausage.

4/10

Poor

03 Aug 2025

Magdalena

The room was not clean upon entry — use tissues on the floor, hair in the shower, and unknown liquids on the walls. Disappointed and grossed out to say the least.

8/10

Excellent

03 Aug 2025

Kara

The Oak Brook property was nice. Friendly staff, easy and quick check-in, lots of shopping including a mall in walking distance

Leisure Family

2/10

Poor

02 Aug 2025

Chaleah

Bed was comfortable i recommend cheaper rates a night because it’s really loud

Leisure Partner

8/10

Excellent

01 Aug 2025

Windell

It was a good stay. Well maintained. Staff was great. Bar Louis was delicious.

Leisure Family

10/10

Exceptional

01 Aug 2025

Douglas

Reasonably priced hotel in the middle of many dining and shopping options. Comfortable bed and quiet.

Self

4/10

Poor

29 Jul 2025

Paul

Pool was unavailable, bathroom outdated. Tub did not drain and was not fixed when requested one day one of a two day stay.

Business Self

8/10

Excellent

24 Jul 2025

Sherice

I had an overnight stay in a standard King. Pros: free parking, free wifi, clean room, a comfy bed and microwave with refrigerator and in room safe. Having a room with BOTH a fridge and microwave is awesome! A lot of hotels only offer a fridge. Bar Louie is on premises and there's an eat in seafood/steak restaurant (Devon's) next door and and drive about a mile east and there's lots of restaurants and shopping at the mall. The cost for the room is very reasonable! The check in was quick and stafffront desk was friendly. The only cons are bathroom is too small and a minor con - wall paint was very obviously done with without primer and rushed which looked a little sloppy in some sections, no streaming services, just basic cable with one HBO channel. Despite, the cons,I had a very nice stay-cation!

Leisure Self

2/10

Poor

24 Jul 2025

Mesa

Room was humid and the carpet of the hotel room was wet. It was so humid it made all the clothes in my suitcase wet and when asked if they had a dehumidifier they just came in and sprayed Lysol all over the carpet. The smell was so strong we had to leave the hotel room for the day. Do not recommend staying here for the price we paid.

2/10

Poor

24 Jul 2025

Doreen

The property was convenient to the office I had to work at for a few days.
The halls were dirty and smelled bad. There were trash bags filled with trash in the hall for 2 days.
The toilet in our room was installed incorrectly and leaned to the side. The hot water took over 5 minutes to start working in the shower. There was no closet to hang clothes in - I am a professional and wear clothes that need to be hung. There was no blow dryer. The soap/shampoo/conditioner were awful - definitely bring your own.

Business

6/10

Pleasant

23 Jul 2025

Pandora

Overall, the property would’ve been acceptable had it not been for the roaches that I found in my room! That and the rude behavior of the employees took it over the top! (front desk, check in and breakfast buffet host)

Business_and_leisure Self

4/10

Poor

22 Jul 2025

Verified traveler

A crib for babies?

This hotel has “crib available” listed in amenities. After a cancelled flight we ended up here with our 7mo old at midnight. At check in, the two people at the desk were helping people in front of us for an eternity just to check in - I got the impression they didn’t know what they were doing. During our check in, I asked about a crib, and the front desk employee first acted like he didn’t know what a crib was, then he told me they didn’t have one. I felt like he didn’t know what I was asking for so I confirmed again, and he said “like for babies?”…no like MTV cribs. Yes for babies, I’m friggin holding on…he said no again, but it seemed like he just had no idea and didn’t want to find out, so no crib for the night. In the room, the bathroom was dirty and the toilet barely flushed. Otherwise the room was acceptable.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

John

H

4/10

Poor

20 Jul 2025

Jeremiah

No very clean

Business_and_leisure Family

2/10

Poor

20 Jul 2025

Ibrahem

The room was dirty and there was trash u day the bed. Widows look so dirty. Bathrooms are horrible.

Family

10/10

Exceptional

20 Jul 2025

Javarius

Location of the hotel!

Business Self

10/10

Exceptional

17 Jul 2025

Daniel

Louie’s Bar attached was great

Business Self

4/10

Poor

17 Jul 2025

Patricia

Garbage (empty condom box) left in drawers No hair dryer. No hand towels. Mold on bathroom ceiling. Chewed Gum stuck to night stand

Family

6/10

Pleasant

14 Jul 2025

Verified traveler

might work for a short stay

Our room was not clean, and the corridors had a bad smell. I would not recommend overall. However, the management was helpful.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Cristian

I was sad to see the pool was down but everything else was lovely

Leisure Partner

8/10

Excellent

12 Jul 2025

Whitney

Lovely stay, the only concern was the communication between staff and guest.

Leisure Family_with_children

4/10

Poor

11 Jul 2025

Vanessa

I have frequented this property for OVER 15 years. It has rapidly declined. The room was not cleaned appropriately. There was old food in the refrigerator that had been there for some time. There were literally 3 Kleenex in the tissue box… no back up box to be found. The pool…. disgusting. Not being maintained and cleaned. Swimming ends too, too early for the summertime….7:00 p.m. The outdoor area is in shambles. Seating is not organized… things were just haphazardly laying around. It’s time for an overhaul. I have well over 20+ stays & will not return to the hotel. Other than for Bar Louie’s…. it’s a NO for me until a remodel or new ownership. I’m sad to have to go.

Leisure Family_with_children

2/10

Poor

10 Jul 2025

terrence

I’ve been staying at this hotel regularly and have always appreciated the excellent location, outstanding customer service, and overall quality of your accommodations. It’s been my go-to choice whenever I’m in the area.

Unfortunately, during my most recent stay this past weekend, I encountered an issue I’ve never experienced before. I found what appeared to be roaches or bedbugs in my room. I immediately reported this to the front desk and submitted photos as requested. I was told that someone would follow up with me, but it has now been nearly a week and I have yet to hear back.

As a loyal guest, I’m extremely disappointed by the lack of response. I would appreciate an update on how this situation is being handled, and what steps the hotel is taking to address it.