Embassy Suites By Hilton Chicago Naperville

10/10

Exceptional

21 Mar 2026

Sanaa

Clean room

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Serena

Clean room friendly helpfull staff

Friends_and_family Family

2/10

Poor

16 Mar 2026

Kimberly

Pool water was grey and cloudy, staff was unhelpful, internet kept going out so you couldn’t watch tv, lobby had poorly maintained features and my young son severely scratched his leg in the lobby. Horribly experience. Will never stay again.

10/10

Exceptional

16 Mar 2026

Ted

Convenient location and wonderful amenities. Staff were friendly and responsive.

Family_with_children

10/10

Exceptional

16 Mar 2026

Jennifer

Prompt attention at check in and check out with very friendly staff. The breakfast was amazing. The room was in great condition.

Partner

10/10

Exceptional

16 Mar 2026

Lonnie

Spacious rooms and courteous staff.

10/10

Exceptional

15 Mar 2026

George

Breakfast in the morning was delicious. Fitness room was in good shape. All in all we enjoyed our stay.

Partner

4/10

Poor

15 Mar 2026

Sarah

The pool was not heated, my kids were only able to be in the water for a few minutes. The other guests in yhe pool were out of control so we had to leave the pool area after about 15 minutes. Also, we had to call the front desk twice about out of control kids in the room above us, they were screaming, running, jumping and being ridiculously loud for hours and hours, and these were very little kids. When we called the second time (after being woke up twice) the front desk clerk said she was the only staff member at the hotel and she hadn't gotten to dealing with the disrespectful guests yet. Also the public bathrooms were very dirty. We cannot believe what a terrible experience this stay was.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Angela

The staff was friendly, the stay was very affordable and the breakfast was excellent, especially because it was included in the stay. We had a king suite and since I'm an early bird but my husband is not, the room layout worked so well for us.

Partner

8/10

Excellent

10 Mar 2026

Deborah

Room was clean, but some of the furniture is very worn. Hallway carpet needs cleaned.
Check in staff was excellent, however my husband and I went to \"happy hour\" and the bartender was very rude.
Breakfast was excellent.

Partner

6/10

Pleasant

09 Mar 2026

Alicia

The room was clean but the pillows were flat when I asked for more better pillows they were the same as the ones in the room made the sleep difficult to sleep. The man house keeper knocked on my door at 7:30am staying he had towels for me but I asked for the towels the day before and he was the one who brought them to me seemed a little weird and uncomfortable. Thank you God my husband was there with me. The parking is pretty difficult as well do to a lot of events and formal engagements at this hotel.

Partner

6/10

Pleasant

09 Mar 2026

Tara

Again the bar tender was rude

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Tracey

Hotel needs renovation. Most of the furniture in the room was scratched, stained or mismatched. The baseboards were falling off the wall.

Family

8/10

Excellent

08 Mar 2026

Laura

Great location, wonderful breakfast. My only reason

10/10

Exceptional

04 Mar 2026

elizabeth

Wish they had a hot tub. Other than that the place is a breath of fresh air. Would most definitely book again.

Family_with_children

10/10

Exceptional

02 Mar 2026

Renell

Room very spacious and economical...great amenities and breakfast one of best ive had at a hotel

Friends_and_family Family

8/10

Excellent

27 Feb 2026

Wade

Clean room

Partner

10/10

Exceptional

25 Feb 2026

Aaron

It was a great place

10/10

Exceptional

23 Feb 2026

Natalie

The room was clean and comfortable. The location was wonderful and the staff was nice. I give 5 stars, but if there was one thing I could change it would be better shower heads. The water pressure in the shower was minimal. But otherwise a great stay, and we will stay again!

4/10

Poor

22 Feb 2026

Gemma

Room - old no impressive feature.

10/10

Exceptional

22 Feb 2026

Elizabeth

Breakfast was so good, and included.

Self

10/10

Exceptional

21 Feb 2026

ashok

G8

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Uriel

The Breakfast was great

Leisure Partner

10/10

Exceptional

16 Feb 2026

Maurice

Jacquline was amazing at check in and gave us Class A hospitality!!!
Breakfast was amazing

Leisure Family

6/10

Pleasant

16 Feb 2026

Yaminah

The Staff at this location is great but the Housekeeping Staff? Chef’s Kiss! The Housekeeping Supervisor and Housekeeping Manager are both professional & very caring when it comes to the cleanliness of the rooms however their staff, specifically Shaketa and Jasmine are absolutely amazing! They keep the rooms super clean, sanitized, smelling good & well stocked with essentials that you’ll need during your stay. They go above and beyond to ensure you have what you need & the you & your family are comfortable. I’ve never had such service & I personally recommend this hotel because of their housekeeping staff. 10 out of 10! Definitely recommend!

Leisure Family

6/10

Pleasant

16 Feb 2026

Kelli

I asked for a king bed suite and we were put in a double bed wheel chair accessible suite. We didnt use the shower because it would have gotten the floor all wet.

10/10

Exceptional

15 Feb 2026

Kevin

The room was spacious and clean. The staff was very friendly and the breakfast had a lot of variety.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

elizabeth

Very accommodating to our family reunion

Leisure Family

6/10

Pleasant

05 Feb 2026

Yaminah

The breakfast wes not good. It was cold and stale.
The room was clean with no issues.
Staff was extremely nice.

6/10

Pleasant

29 Jan 2026

Patrice

I was booked for a particular room and the day of I was told the room was unavailable and I was moved to another room on a different floor. When I requested to stay on the same floor as my previous room, it was reluctantly honored but when I arrived my room was freezing cold. I looked on the thermostat and the air conditioner was on set to 64 degrees. The legs on the table in the room were extremely wobbly to the point where it was unable to be utilized.

Aside from those encounters, the breakfast was excellent and the bar was decent.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Yaminah

The staff is always amazing!

Leisure Family

6/10

Pleasant

23 Jan 2026

EVANTHIA

Great location with many choices of restaurants near by, clean comfortable and friendly staff

Business Friends

8/10

Excellent

22 Jan 2026

Mike

Positive stay

6/10

Pleasant

22 Jan 2026

Tara

The bartender at the evening reception was very rude

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Ron

the same debris on the hallway carpet that I noticed on check-in (black plastic straw, white bent paperclip, miscellaneous dropped dark bits of food) were still there when I checked out - someone's not really paying attention or trying hard

Business

10/10

Exceptional

22 Jan 2026

JOSEPH

Breakfast was outstanding with made-to-order omelets.

10/10

Exceptional

20 Jan 2026

Ashanti

I was very pleased with my stay here, however the only thing I found was the color of the water at the pool looked nasty .

10/10

Exceptional

19 Jan 2026

Douglas

We had a private breakfast, but not much choice or flavor. But good

Business

6/10

Pleasant

19 Jan 2026

Lynne

We were traveling with 2 other families and had asked for rooms on the same floor. They told us they could not accommodate us at check in due to being booked at capacity. No big deal, except that when my family needed to be moved to another room at 11 PM due to a very loud HVAC unit, they moved us to another room on the same floor. In fact, one of the other families we were with had booked the double queen suite but was given a king suite! I mention this because we were moved to a double queen suite on the 5th floor. The HVAC unit in the room was buzzing very loudly and would go off every 10 minutes. When we went to our room after watching the Bears game in another room, we felt it was too loud to able to sleep through the noise. I called the front desk and the person who answered asked if I would allow for their service person to look at the unit before moving rooms and that they would be to our room within 5-10 minutes. I said yes and told her that I had a young child that needed to get to sleep. 20 minutes later, no one had come to service the unit and my husband had to go down to the front desk to request a room switch, which they did immediately this time and without question. Why couldn’t they have just moved us when I first requested it? I have a video of the noise, it was very loud and there is no way they did not know about it before we got to our room (room 501). We moved our stuff at 11ish PM! My 4 year old should have been asleep. Also the pool water was so dirty.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Jennifer

Everything was great! A little cold in the lobby, but that’s fine!!

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Gretchen

It was a lovely stay with the family celebrating the new year!

Leisure Family

4/10

Poor

10 Jan 2026

Jamie

Lacking client satisfaction on this stay. Stayed here a few weeks ago and had a very pleasant experience. This stay was entirely different.

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2026

Charles

The staff was very friendly, the room was clean, love that the hotel is pet friendly.

Partner

4/10

Poor

02 Jan 2026

Jeanelle

The room was pretty beat up - lots of scratches and scuffs. There was a lamp with a shade that was askew I could not get to sit flat as it had been through too much! Staff was pleasant enough, but the room I was in needed some TLC

Self

10/10

Exceptional

01 Jan 2026

Paris

Clean room. Great staff. Very accommodating

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Yvette

Wrong with a good condition, staff was professional and courteous. Swimming pool too cold. No late check out available at the time of my stay.

Family

6/10

Pleasant

01 Jan 2026

Courtney

The room was run down (torn carpet, missing grout all over bathroom floor tiles, dented walls, scratched up furniture, stained couch), did not feel clean (stained walls, extremly moldy grout in shower walls, grime built up in bathroom tile floors, dust on surfaces), had a lot of moisture buildup on windows and surrounding window trim and ledges, and the mattress on the pull-out sofa was extremely lumpy and uncomfortable (my 8 year old child had a very hard time sleeping comfortably on it). Other than the condition of the room, the staff was friendly, and the breakfast buffet was very well done.

Family

10/10

Exceptional

01 Jan 2026

Tawanda

The breakfast was great. The room and the premises were well maintained

Self

10/10

Exceptional

01 Jan 2026

Gail

Staff was great!

Partner

2/10

Poor

30 Dec 2025

Sara

The pool was not working and we were not warned of it ahead of time. I asked for a partial refund due to the inconvenience and you would’ve thought I was asking for a million dollars. The staff was not very friendly…the front desk, bartender, and breakfast hostess were all extremely rude.

Leisure Friends

8/10

Excellent

30 Dec 2025

Melissa

Excellent breakfast always!! Rooms could use some upkeep caulk around tub and toliet were dingy. Over all still only place we will stay

Leisure Family

10/10

Exceptional

28 Dec 2025

sherrod

Great stay

10/10

Exceptional

27 Dec 2025

Valerie

Employees were extremely helpful and the room was as expected

Partner

2/10

Poor

27 Dec 2025

Emily

Staff was helpful, but we had to switch from our intial room because we were put right next to extremely noisy air conditioning units on the second floor. Once we moved, our room barely had hot water. We were told that the boiler had been recently repaired and the only solution was to keep running the hot water until it warmed up or change rooms AGAIN. We decided to stay, but the issue never got better. Every time we wanted to take a shower, we had to run the hot water from every faucet for 20 minutes, or take an ice cold shower. Really disappointing from a hotel of Embassy's caliber.

Leisure Pet

8/10

Excellent

26 Dec 2025

Naseema

Everything was great

Leisure Family

10/10

Exceptional

22 Dec 2025

Alexa

Breakfast menu was large and made on order items available

6/10

Pleasant

21 Dec 2025

Ashley

No stairs???? Very busy weekend with a seminar & only had elevators for use? Found that very very odd and not safe-

Business

8/10

Excellent

20 Dec 2025

Martha

The room was very clean and a great size. I love the separation of rooms giving all of us the ability to spread out. The beds were comfortable. The breakfast was great with lots of hot and cold options and drinks. My only complaint was that you cannot use the stairs to access the hotel rooms. You can only take them down and go outside. We had to wait on the elevators because of a conference letting out as we were trying to get to our rooms. We were on the second floor and stairs would have helped our wait.

Leisure Family

10/10

Exceptional

18 Dec 2025

Catherine

Great staff

Leisure Family

8/10

Excellent

18 Dec 2025

James

Clean room and excellent service.

10/10

Exceptional

17 Dec 2025

Melissa

Amenities were great! Free hot breakfast, 2 free drinks per person during reception every night!

Friends_and_family Family

8/10

Excellent

16 Dec 2025

Matthew

Room was in ok shape. Very dark in bedroom. One tv didn’t work. There were crooked fixtures etc. Average. That said, staff was great and breakfast and free reception are always wonderful.

Business

10/10

Exceptional

15 Dec 2025

Charlie

The room and service were great.

Leisure Family

10/10

Exceptional

14 Dec 2025

Antoine

For what it was it was good. The room was fine. The bathroom floor had a dip in it. But kitchen staff were amazing. They greeted us and was very friendly.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Cerria

Yes

Self

10/10

Exceptional

07 Dec 2025

Tracey

Great stay again.

Leisure Partner

2/10

Poor

06 Dec 2025

Margaret

First room dirty bathroom
Second room thermostat broken, banging noise all night long. Chunk of blonde hair in towels

1 elevator working and there's a convention here all weekend. Using staurs to get to rooms is ridiculous

Business_and_leisure Family

6/10

Pleasant

05 Dec 2025

Ron

I wish I had better things to say about this place, but it really feels like they aren't really trying too hard. They have THREE elevators and only ONE was working - waiting for a part no doubt for the other two. Honestly what keeps me coming back is the breakfast guy, the omeletteer on duty every morning at 6 AM waiting to put a piping hot custom made tailored to perfection start to your day in front of you. If everyone there was as dedicated as that guy to guest satisfaction, the place would be amazing.

2/10

Poor

02 Dec 2025

Michael

Had to change rooms as nothing worked on the first one. Only 1 elevator working for 7 floors! Bartenders with poor attitudes!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

ANTHONY

Everything

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Robert

Overall the stay was perfect for our Thanksgiving holiday. Unfortunately only 1 of the 3 elevators was working which created some delays but definitely would come back!

Leisure Partner

6/10

Pleasant

29 Nov 2025

Bruce

Too many dogs barking. So many. At times, it was like living in a kennel. 2 of the 3 elevators were not working. We had to line up to get on. No snacks on Thanksgiving happy hour. Room was dated; but ok. We’ve stayed at this location often. It’s gone downhill so much that we will make another choice next time

8/10

Excellent

29 Nov 2025

Brenda J

The room was good, especially the bathroom and shower. Mattress wasn't the most comfy.
We weren't excited about having pets in the building.
Management was excellent, always asking if we needed anything.

Leisure Partner

10/10

Exceptional

25 Nov 2025

emmanuel

Everything was great I’ll be back

Leisure Self

6/10

Pleasant

23 Nov 2025

Markesha

The staff is great.
The entire hotel is nice and clean.
The only issues I had was very uncomfortable pillows, shower head/water pressure can be much better and allow guest's to stay at lwast an hour over the check out time.

Partner

10/10

Exceptional

21 Nov 2025

Kandace

Great room! Nice hotel

Friends_and_family Family

8/10

Excellent

17 Nov 2025

Camille

For a quick overnight trip, it sufficed. I was in 502--The room was a little dated...wall paper peeling, mix matched old chairs, frayed carpet. The bathroom was clean and the shower seemed relatively updated. The refrigerator is NOT a refrigerator just FYI- its a \"cooling box\" at best and does not get cold enough to safely store food. There is no \"lobby coffee or tea\" after breakfast so you have to make Starbucks run. The coffee in the room is not..coffee, coffee.

The breakfast was really good since you could get a fresh omelet and the coffee was hot. Can't ask for more. What I didn't like is that they record your room number giving you the impression that if you wanted to come back to get fruit or yogurt before they closed, you couldn't. I have been to tons of hotels with breakfast buffets and never encountered that.

My check in was a breeze.I walked into a group of kids and I was immediately deflated to be honest. But I either was far from them, or they turned out to be well behaved. I also liked the ability to text the front desk with questions.

Overall, good location. Near freeway. Near restaurants (that close kinda early) and near other hotels as well.

Business

10/10

Exceptional

17 Nov 2025

Mairaj

Very nice staff good breakfast and happy hour

8/10

Excellent

16 Nov 2025

Martha

Everything

8/10

Excellent

15 Nov 2025

Scott

The room was fine but needs to be updated. Tables scratched and furniture old and needs a refresh.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Lalashanda

The breakfast was fresh each morning with an option for a personal made omelet. The rooms were clean and the hotel had a good atmosphere.

Business Partner

10/10

Exceptional

10 Nov 2025

craig

Yes

10/10

Exceptional

10 Nov 2025

Christian

Yes

10/10

Exceptional

09 Nov 2025

Shawnise

Will stay again! Thank you!

Friends_and_family Family

2/10

Poor

09 Nov 2025

Ashley

I stayed from Nov 7th- 9th and our room was dirty when we got there to top it off we had no hot water in our bathroom the whole time we stayed and no matter how many times I complained nothing happened. I was given no compensation just a sorry. I had my two small children with me one being autistic so it was a horrible time trying to get them a shower. To top it all off the pool was also disgusting had balls of hair and algae. I was room 210

4/10

Poor

09 Nov 2025

Dominique

Room had an odor. Sheets smell like bleach. Curtain was dirty. Old furniture. I enjoyed the breakfast buffet.

4/10

Poor

09 Nov 2025

Paul

No hot water and the shower drain was clogged.

4/10

Poor

08 Nov 2025

Abdul Rahman

Had to request room change as the first room I got was very dirty, secondly out of the three elevators this place has only was working. God knows how they operate a big hotel? There was always a wait and crowded elevators. Was also disappointed with the overall experience although the front office and breakfast staff is nice and try to do their best.

10/10

Exceptional

08 Nov 2025

Osama

Staff and breakfast. However, furniture needed some upping

2/10

Poor

07 Nov 2025

Jennifer

We stayed here for one night. There was no hot water, only one elevator worked and in the morning we discovered our vehicle had been broken into and completely ransacked. When I mentioned this to the front desk they did nothing. I called the manager and have not heard back. Do not stay here!!!! Horrible!!!

Leisure Family

10/10

Exceptional

05 Nov 2025

Shanell

Very nice property

Leisure Family

10/10

Exceptional

02 Nov 2025

Tommy

The whole embassy experience was absolutely incredible.

Partner

6/10

Pleasant

02 Nov 2025

Matthew

Hotel very dated. Shower had very limited power and was just about warm. Excellent omelette at breakfast.

Business

10/10

Exceptional

01 Nov 2025

Michael

Room was ver nice and clean. Staff is very friendly and was very accommodating. Only down fall was that the rooms doesn’t come equipped with Netflix, Disney Plus, Hulu or any of that sort but regular cable tv was nice. The Hotel is located near lots or restaurants. Definitely recommend! Will be staying again!!

Business_and_leisure Self

10/10

Exceptional

31 Oct 2025

Laura

Great breakfast

Friends_and_family Family

4/10

Poor

31 Oct 2025

Ron

Shampoo, Shower Soap, and Lotion were all empty when I checked in. I assumed they would be refilled when the room was made up the next day. Nope. Perhaps it needs to be requested? I called the front desk and requested they be refilled. Next night, back in the room, checked the containers for refill. Nope. Spoke to the manager, explained this was no way to win customers or influence reviews. BAD hotel, BAD. the only saving grace were the incredible donuts at breakfast. Tempting, so tempting. Do I really need that shampoo, that soap? Am I really ready to give up those donuts for a hotel that knows how to keep a room provisioned. Decisions decisions.

Business

10/10

Exceptional

31 Oct 2025

Evanthia

The staff was amazing and the room was spacious, spotless and very comfortable

6/10

Pleasant

28 Oct 2025

Robert

Rooms have somewhere I need more upkeep.

The first room we got had dirty sheets, and we requested to be moved to a new room.

There was some loud equipment, like an AC unit or fan, outside my window when I was trying to go to sleep. But it seemed to go away around midnight. Making a difficult to fall asleep.

Business Partner

10/10

Exceptional

27 Oct 2025

Eduardo

Great location, excellent service, great breakfast, very comfortable rooms and an outstanding staff. What else needs to be said?
Highly recommended for any type of stay!

Self

10/10

Exceptional

26 Oct 2025

Omar

Breakfast was delicious. They made us omeletes.

Leisure Family_with_children