Name: Chicago Marriott Southwest at Burr Ridge
Address: 1200 Burr Ridge Pkwy, Burr Ridge, 60527, US

6/10

Pleasant

03 Aug 2026

John-Paul

Bathroom smelled used upon arrival
Checked in 4:15pm

10/10

Exceptional

25 Jul 2026

Jeffrey

Clean room and great staff

6/10

Pleasant

18 Jul 2026

Rose

They missed cleaning our room!

Partner

10/10

Exceptional

17 Jul 2026

Trent

Very friendly and helpful staff from front desk to bartender's.

Partner

10/10

Exceptional

14 Jul 2026

Cindy

Very nice accommodations

10/10

Exceptional

12 Jul 2026

Maureen

Clean rooms. Nice restaurant and friendly staff

Partner

8/10

Excellent

10 Jul 2026

Charles

We stayed here for one night. The room was clean and had the typical Marriott setup, making it comfortable for a short stay. The breakfast was excellent, with a great variety of options, and my kids really enjoyed it. One thing to keep in mind is that parking costs extra, and there were additional fees added to the bill. Overall, we had a good stay, especially because of the excellent breakfast.

Family_with_children

6/10

Pleasant

07 Jul 2026

Domonique

The hotel was nice and clean and the staff was very nice. Great location..not to far from restaurant, stores or Hwy. However the room air conditioner was not working properly. I had it set for 68 degrees (Mind you it was 89+ multiple days while there) and the room never got below 73 which still felt warm. Maintenance was called but didn't really fix the issue. It only drop 1 degree. I traveled with family and 1 other family member had the same issue with their room, but had fans they brought from home so it wasn't a really big deal for them. Overall I would recommend the hotel but will suggest a room switch if the ac isn't working. I didn't request a different room because I was only there for 2 nights.

Family_with_children

10/10

Exceptional

07 Jul 2026

Tiffany

Lovely stay!

Family_with_children

10/10

Exceptional

06 Jul 2026

Diana

Location is great and convenient.
Staff is very helpful.
Breakfast is pretty much basic.

Partner

10/10

Exceptional

28 Jun 2026

Daniela

Close to a shopping and restaurant area , loved it .

4/10

Poor

26 Jun 2026

Steve

The housekeeping skipped our room one day. When checking in, I requested a roll-away bed for my daughter but they refused to bring one citing “it’s a fire hazard”. Once in the room, there was space for a bed that wouldn’t have been a hazard.

8/10

Excellent

23 Jun 2026

RENEE

.

10/10

Exceptional

19 Jun 2026

Leslie

The hotel is beautiful, incredibly clean, and very easy to navigate. What truly sets it apart, though, is the staff..
they are absolutely amazing, caring, and super helpful. I had an extremely stressful arrival to Chicago, but the entire team went out of their way to check in on me every time I was coming or going. They are so personable and compassionate, and they turned a rough start into a wonderful stay.
Highly recommend and I extend my appreciation
With much gratitude to all the lovely staff Thank you!! 😊

Family_with_children

2/10

Poor

15 Jun 2026

Lilit

The front desk employee checking us in was extremely rude and cold. Didn’t explain anything. Room was disgustingly dirty- bathroom floor had hairs and dirty footsteps. Room smelled like mold. Absolutely no phone service and wifi was non existent. Elevators wouldn’t work properly. When we checked out earlier than what we paid for, no one asked why, if there’s anything they can do or anything. And anytime I said anything, they said we can’t do anything, you booked through a 3rd party

Family_with_children

10/10

Exceptional

14 Jun 2026

DeVon Goldring

Loved the location and beauty of the location.

Family

10/10

Exceptional

08 Jun 2026

Gail

Stayed for one night. Frontdesk staff were friendly and welcoming. Room was pleasantly decorated and the beds were comfy.

Friends

10/10

Exceptional

05 Jun 2026

Trinika

This was an amazing location, walking distance to eatery and shopping. I enjoy my stay. The room was cleaned. The staff were awesome very helpful and understanding. Overall, very pleasant. I will visit again.

Partner

10/10

Exceptional

29 May 2026

Luis

Very clean

Partner

10/10

Exceptional

27 May 2026

Cheryl

It was a very nice place

Family

10/10

Exceptional

26 May 2026

Fadi

great experience

Family_with_children

10/10

Exceptional

24 May 2026

Toni

No issues

Self

8/10

Excellent

17 May 2026

Tarek

Good clean hotel, friendly staff, coffee shop and restaurant on site. Surprise parking charge which is annoying. I wouldn’t have minded if I was told before booking. Transparency goes a long way

Family_with_children

6/10

Pleasant

16 May 2026

Rebecca

Our room was outdated and kinda musty smelling like they did a cheap partial update. Way overpriced for what you get. I did love going to the Kohler spa across the street though!!

8/10

Excellent

05 May 2026

Alexis

The hotel seems laid back, wasn’t super busy. They have an indoor pool and jacuzzi which is nice. The jets in the jacuzzi were so powerful though that you could not necessarily sit back. You had to sit towards the edge of the seat because they were shooting the water everywhere to the point where it was even soaking the floor surrounding it. The hotel has a bar/restaurant/coffee bar that offers a limited selection of food. The bartending that was working was new so she was still getting the hang of things, she was nice though. We put on the app we would be arriving at 3 which check in was at 4 so I know there was not guarantee on the room being available which was fine. The ladies working the front desk were nice and said the room was getting a “final inspection” and would be done ready in about 15-20 minutes. Almost 30 minutes later they said the room was good to go. We had asked for extra towels prior to arrival in which the hotel responded they would accommodate, we mentioned it again when we were checking in and they relayed the message to house keeping as they were “finalizing” the room. When we got to the room there were no extra towels, so we had to call for them. The stopper in the bathroom sink was broken and basically just sitting there, and the entertainment stand/shelves/fridge cabinet were covered in dust. Which is all interesting considering the room have a 30 minute final inspection. They brought towels and maintenance came and fixed the sink. Not a bad hotel

Partner

10/10

Exceptional

29 Apr 2026

Carol

Perfectly clean! The staff was beyond courteous, knowledgeable, kind and engaging.

Partner

6/10

Pleasant

27 Apr 2026

Jerrold

What was disappointing was Marriott no longer provided free bottled water but what was most disappointing was that in front of the hotel and on the property is a HUGE parking lot and Marriott charges to park overnight. Ridiculous.

Family

6/10

Pleasant

27 Apr 2026

Diane

Only negative I have is that you park in their parking lot which ha alot of spots and they charge you . Doesnt make sense why you pay for parking when you are staying at the hotel.

Family

10/10

Exceptional

26 Apr 2026

ISMAIL

Location is good. Breakfast is amazing. Service is the best.

Friends_and_family Family

2/10

Poor

23 Apr 2026

Dave

We observed guests violating the hotel's policy while using a facility, resulting in boundary issues and making use so uncomfortable we no longer could use the facility.We asked the staff to intervene, but their response was not sufficient, nor did they enforce their own policies.When we asked the staff again to intervene they without cause said we were wrong and dismissed our complaint and us. Taken back my significant other was no longer comfortable in the hotel. Living with someone who suffers from PTSD you encounter situations you can't avoid but this particular situation was preventable and they failed to do so.

Partner

10/10

Exceptional

20 Apr 2026

Leona

Great help at the front desk, easy check-in. Beds were super comfortable. Breakfast was great.

Partner

10/10

Exceptional

26 Mar 2026

Amanda

Clean room, quiet at night, gym could use some updates

Business

10/10

Exceptional

19 Mar 2026

Joseph

Room was clean, service was great. Hotel atmosphere was perfect. Will definitely stay at this Marriott hotel again.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Richard

Wonderful in all regards

10/10

Exceptional

03 Mar 2026

Paul

Everything is always perfect

Self

4/10

Poor

15 Feb 2026

Martin

It’s quite disheartening to choose a supposedly high or top tier hotel and then be nickle and dined with fee’s to park your car, and pay for internet. The room was adequate but quite honestly I could have stayed at a hotel with a price point 1 half the cost and not be charged for internet and parking. I won’t be using this hotel again. Nothing about this experience warrants the need to pay extra for normal things. This isn’t a resort but it is charging resort type fee’s.

Leisure Partner

4/10

Poor

10 Feb 2026

Crystal

During check-in the covers on the beds were absolutely dirty … when called front desk the manger was very rude about the situation. Then the room next door played music for 3 days straight day and night! Also the heat does not go over 75 so it is cold in rooms during winter.

Friends_and_family Friends

10/10

Exceptional

20 Jan 2026

Enrique

Clean, quiet, great heating and cooling system that doesn't go up and down with noise levels frequently. Convenient and safe area, close to good restaurants and shops

10/10

Exceptional

19 Jan 2026

Melinda

My absolute favorite hotel. Everyone's truly kind and so thoughtful. The chef, cooks, bartenders, and front desk are all truly amazing and really kind.
From the moment we walk in, it's always been welcoming. We have family and friends that have joined us as well. They've been very impressed and look forward to staying again. Definitely my first pick when we want to get away for a weekend.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Janko

Everything was perfect!

10/10

Exceptional

29 Dec 2025

Eric

Overall above average stay. Bed was not comfy and bathroom was super small but it was clean!

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Janette

The staff was very helpful with check in and changes needed for our accommodations. Our room was clean. Love this location for easy access to resturants and shopping.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Linda

We have been here before and will return. The staff is courteous and helpful. The facility and rooms are clean and the breakfast is wonderful.

Leisure Family

10/10

Exceptional

30 Nov 2025

John

Great property and staff was excellent

Leisure Family

6/10

Pleasant

25 Nov 2025

Sandy

Staff was wonderful. The breakfast buffet was nice. The room had a weird smell to it. There were pubic hairs on the bathroom floor.
Also please note parking is no longer free nor is the WiFi.

Business Self

10/10

Exceptional

23 Nov 2025

Margarita

We had a lovely stay at Chicago Marriott!

Leisure Partner

6/10

Pleasant

02 Nov 2025

Theresa

Room was okay. Very dark. Ink stains on sheets in areas that should clearly been visible by housekeeping. After a late arrival housekeeping knocked on our door at 8:32 am. I did forget the dnd but really. Soda in suite not comfortable. Chair at desk tips crazy far back.

Leisure Family

10/10

Exceptional

28 Oct 2025

denise

Very clean

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Chirag

NA

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

John

Quiet
Room

Leisure Self

6/10

Pleasant

08 Oct 2025

Cecibell

Rooms are clean but old. Needs a remodel.

Business_and_leisure Self

10/10

Exceptional

01 Sep 2025

Terry

Clean room and staff.

Leisure

10/10

Exceptional

11 Aug 2025

jill

Outside space

Leisure Family

10/10

Exceptional

03 Aug 2025

Faramarz

Great experience, definitely try again

10/10

Exceptional

10 Jul 2025

Rosalinda

Clean, quiet and friendly staff

Leisure Family

10/10

Exceptional

07 Jul 2025

Janette

Loved this hotel and the location. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

07 Jul 2025

william

Hotel was very nice, clean and a good location. Staff was very flexible in modifying reservations also.

Leisure Family

8/10

Excellent

06 Jul 2025

Paul

The property was very nice and well appointed. However, fully 2/3 of the common areas of the property were not available to us. We had 3 families coming together for a funeral and wanted to spend time together in the evening. We could not bring our pizza and beers to sit on the patio and reconnect. The policy of no outside food or beverages seems arbitrary and I have never run into rules like that at other properties, Marriott or competitors.

Leisure Family

10/10

Exceptional

05 Jul 2025

Stephanie

Very nice area

Leisure Family

6/10

Pleasant

21 Jun 2025

Preston

Room was not clean. Stains on the walls, tape on the walls in the separate room of the suite. Only left towels for one person in a suite. Had to wake up the front desk representative for an early checkout. Several mistakes were made on my folio that had to be corrected.

Business Partner

10/10

Exceptional

16 Jun 2025

Kenvante

Great

Leisure Partner

8/10

Excellent

11 Jun 2025

Sophia

Room and hotel were nice. Great location. We couldn’t check in to one of our rooms for a bit (even though we were called and told our rooms were ready) because the new employee was left alone and didn’t know how to add the room. Pool was closed for our entire stay. Unfortunately, the pool was one of the reasons we booked that particular hotel. It was hard to get a cup of coffee at the little “cafe” and when I finally did, it was cold. Beds were decently comfortable, but not great. The main draw is the location.

2/10

Poor

09 Jun 2025

Ryan

The pool was closed for maintenance. We had no idea. We wanted this place in particular because of the pool. When you have someone thats been around the sun 10 times, thats the deal

5 minutes after check in, the kid

5 minutes later, is bawling and irritated, we tried to chat with you. We were told that the pool was closed and that it said it somewhere in the fine print. How deceiving. Showing pics of the pool, when it was not available. Hidden in the fine print. Sneaky! Chat offered no help. Actually rude and a terrible offer. Expedia doesnt let you say anything, theyve denied 3 of my reviews. We did not accept and we are disputing this. I will ever use Expedia again, one of the worst experiences Ive had in a long time. Disappointed is not the world. I work looooong weeks, and now I have to spend more time handling this elsewhere.

I know this is not expedia..... but the hotel needs updates. The bar area was great, but there are cracked falling apart sidewalks, old nasty carpet. This isnt even 10% of the problems at that place. We covered up sticky junk with pieces of paper. All photographed.

Never again. I had to give the master bed in the suite to try and make up for it. I slept on the insanely uncomfortable couch (of which had no blankets or linen. You dont wanna know $.

Leisure Family_with_children

10/10

Exceptional

02 Jun 2025

Donna

The hotel staff is welcoming! Very clean and the rooms are spacious and comfortable. The restaurant has a great selection and the food is always good. Highly recommend staying here.

Business Self

8/10

Excellent

30 May 2025

Fadi

Clean, nice staff

Business_and_leisure Family

8/10

Excellent

22 May 2025

Jamesha

Very nice property

8/10

Excellent

20 May 2025

Brandy

The fact that there was a Starbucks in the building was an awesome start to my business trip.

6/10

Pleasant

05 May 2025

James

Was not disclosed prior to booking Bonvoy points would not be eligible when booked through Expedia

Business

10/10

Exceptional

30 Apr 2025

Diana

Very clean nice rooms. The area around the hotel is great for shopping, very high end area.

Business Self

10/10

Exceptional

24 Mar 2025

Ronni

Anniversary Trip

Our stay was amazing...
We had our wedding here 19 years ago and came back to celebrate our anniversary. The room was spacious, the breakfast was delicious and the same were friendly.

Partner

10/10

Exceptional

18 Mar 2025

Diamond

Will be coming back ❤️

The diner is amazing their breakfast and dinner is good the hotel is very clean and is very friendly and I love it.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Gail

I

Leisure Family

8/10

Excellent

16 Feb 2025

Olufemi

Secluded

Business Self

8/10

Excellent

10 Feb 2025

Dharnell

A great experience!

10/10

Exceptional

05 Jan 2025

Kailani

The pool and hot tub was nice.
The only issue we had was not hotel related, some guests were trashing the pool area. I dont fault staff as they were quick to remedy that.

Leisure Partner

8/10

Excellent

28 Dec 2024

Rosie

Everything was good except for the noise of people in the hallway.

10/10

Exceptional

15 Dec 2024

JONATHAN

Great Experience- clean and quiet

Staff was very friendly, room was clean. Pool area and hot tub are very clean and nice.

Business Partner

10/10

Exceptional

13 Dec 2024

Paul

Great place

Staying here is nice and convenient

Business

10/10

Exceptional

05 Dec 2024

Saqib

Thanksgiving trip

Room and the hotel was outstanding!

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Marlen

Nice place

10/10

Exceptional

17 Nov 2024

Joyce

Hotel staff were very kind. Room was comfortable and clean. Linens and bed were very comfortable

6/10

Pleasant

14 Nov 2024

Alejandro

Fg

6/10

Pleasant

02 Nov 2024

Vucko

TV in the bedroom didn’t work and nobody picks up the phone at the hotel restaurant

Business Family

10/10

Exceptional

23 Oct 2024

Hayden

Clean and modern

Business Self

10/10

Exceptional

20 Oct 2024

Kazimierz

My parents and I had a pleasant stay at Marriott Burr Ridge. The main focal points for us were the pool, whirlpool, and gym. The environmental services / daily housekeeping did an exceptional job. We mostly just needed fresh towels and some tea to which they would happily provide for us. Check-in was a breeze, Jason is professional and friendly. We were most grateful for the ability to check-in earlier due to an early flight. It felt relaxing to utilize the amenities and de-stress after a flight with the gym and pool. The terrace area by the pool was peaceful as well, the sun and temperature was warm to which we were able to lay out and catch some rays. The only suggestion I have would be to add a filtered refillable water station, maybe on each floor(?). I didn’t want to bother the bar with requesting them to fill my water bottle but at least the gym had some filtered water to which was very useful. Overall I loved our stay at the Mariott. Clean, comfortable, close proximity to many places on our trip, walking trails, ample amount of trolleys to tote your luggage, shopping center close by..I’d stay here again in a heartbeat. Keep up the good work!

Leisure Family

10/10

Exceptional

11 Oct 2024

Monica

Awesome

8/10

Excellent

22 Sep 2024

Rev. Dr. Marilyn

Beautiful patio and great bartender.

The comforter on the bed gave \"moldy clump\" vibes. Grossed me out. Did ask and staff said its normal even in new blankets and confirmed I can request a feather free room.

Business_and_leisure Partner

8/10

Excellent

21 Aug 2024

Frances

Beautiful location and very nice hotel. One problem was the size of the bathroom. Even though we had a spacious suite, the bathroom was very small, made worse by the door that opened inward, hardly allowing you to close the door once in. Thankfully other hotels have discovered barn door style doors help solve the problem, However, for as modern as the hotel looks, the bathrooms should have been been designed to be larger.

Leisure Partner

6/10

Pleasant

15 Aug 2024

debbie

Liked that you couldn't go up elevator unless you had a room key and that if you check out they will hold your bags while you explore Chicago waitingon flight.., didnt like that a bottle if water was $7 and felt that it was an inconvenience to get a glass of free water at bar.... The room was very pricey, .
Not located close to the tourist attractions or airport for uber fees.

Leisure Family

6/10

Pleasant

11 Jul 2024

JORDAN

It’s a shame nowadays Marriott hotels not to have free Wi-Fi available in the room

JD

8/10

Excellent

08 Jul 2024

Sarathapriya

Good stay

Leisure Family

10/10

Exceptional

07 Jul 2024

Lori

Loved the location and the customer service. We got upgraded because we were staying a second night which was so nice! The bartender Mallisa was so nice to talk to.

Leisure

8/10

Excellent

24 Jun 2024

Christine

The staff at the restaurant were all amazing and food very good!

Leisure

10/10

Exceptional

17 Jun 2024

Kari

Love the location, close to the city and right off the highway. Close to shopping, dining and gym.

Leisure Family

10/10

Exceptional

09 Jun 2024

Quatoya

Just what I needes

The hotel was clean, comfortable and exactly what I needed to relax before my flight out the next day. Only 15 minutes from Midway airport.

Friends_and_family Family

8/10

Excellent

05 Jun 2024

Radwan

Good after all, could use a little more vacuuming tho…. But had no issues after all.

2/10

Poor

04 May 2024

Faustin

Supposed to be texted when the room was ready. Was not.

Leisure Family

4/10

Poor

28 Apr 2024

Lauren

Room was very dusty on nightstand and desk. Food under bed.

Business_and_leisure Family

10/10

Exceptional

31 Mar 2024

Rheagan

Great location

10/10

Exceptional

31 Mar 2024

Joy

I came to your hotel over spring break (March 2024) with two girlfriends for a little one night getaway! Your hotel is reasonably priced, comfortable and always clean! Your front desk staff is always very welcoming too.

Friends_and_family Friends