Name: Hotiday Apartment Lerici Terrediliguria
Address: Via Barcola, 5, Lerici, 19032, IT

2/10

Poor

06 Jul 2026

Cynthia

Very difficult to receive the instructions. No pool or beach as seen on the website. Children are very very sad!!!

2/10

Poor

17 Jun 2026

yousef

Extremely difficult and stressful check-in process that made very little sense and turned what should have been a simple arrival into a frustrating experience.

The host was also quite rude and made us feel as though our responsibility was to look after the apartment for the next guests rather than making us feel welcome. We were even told we should clean certain things for the next guests shortly after arriving, which was an odd and disappointing way to be greeted.

To make matters worse, we became locked inside the car park for around 30 minutes because the gate would not open. Despite repeatedly trying to contact the host for assistance, nobody answered the phone or helped resolve the situation.

Overall, the stay got off to a very poor start and the customer service was disappointing throughout. I would not recommend staying here.

2/10

Poor

24 Jul 2025

guillaume

Toxic and noisy !!

We were really disappointed by this place. When we enter for the first time in the apartment a very strong smell of chemicals was present. We opened the windows but it stays there and we started to feel dizzy and itchy eyes. We told the management that we wanted to cancel our reservation and they refused to do anything for us. The place is not well located, next to high traffic round about and very noisy. AVOID !

Friends_and_family Family

8/10

Excellent

05 May 2025

Douglas

Budget-friendly hotel with complications

The property itself is really nice but checking in is a bit more difficult. When you arrive at the property you are presented with the phone number to call the reception which is located somewhere else. When I called up the woman on the phone was not very helpful and trying to give me directions to get to reception which are down the road across the Roundabout up the hill and about one kilometer away. Once I got checked in the rest of it was fairly straightforward getting back to the property obtaining the key from the lock box and then getting into the room the room was supposed to have a ironing board but didn't

Partner

8/10

Excellent

21 Feb 2024

Verified traveler

Bed is super comfortable 👍

Partner

6/10

Pleasant

15 Oct 2023

Anthony

Area wus good but no shops

Weird check in service so far away , lack of toiletries

Leisure Family

8/10

Excellent

08 Oct 2023

Verified traveler

Noisy area

The apartment is located in a quite noisy area, next to a high transited road. We were asked to go to travel 1+ km to pick up the keys upon arrival, not properly reminded / highlighted through the check in instructions… they could maybe add it in bold as part of their initial response.

Friends_and_family Family

10/10

Exceptional

20 Sep 2023

Michael

Very nice property, I didn’t make it before 2000 but the staff ensured that I have the key code for the gate and keys for the room.

Leisure Family

8/10

Excellent

02 Oct 2020

Paul

pleasant Stopover.

Nice stopover. Easy walk to the beach or drive even easier.

Partner

10/10

Exceptional

02 Jul 2019

Richard

Great stay and great apartment

Great stay in an apartment. Managwment and collecting keys was simple, apartment was perfect as we made use of kitchen facilities and washing machine. Pool was good

Family

4/10

Poor

16 Jul 2017

john

Disappointing

Apartment was disappointing. 2 of the lights didn't work, no soap or washing up detergent, no hair dryer, no iron, cord on microwave too short needs extension, bed very basic, no local info on restaurants or shops,looks unkempt as front lawn not cut recently. Took ages to find agent to get address & checkin etc. even using tomtom and iPhone. Lericci parking very difficult.

6/10

Pleasant

18 Jul 2026

Tine

Lejligheden var fin og indeholdt de faciliteter, vi skulle bruge. Der var en flot udsigt fra balkonen. Det er dog misvisende, at der står, at der er 11 minutters gang til Lerici Strand, for vejen derned er ikke mulig at gå som fodgænger, så man er afhængig af at skulle køre i bil og betale for parkering. Huset ligger desuden ved en ret befærdet rundkørsel, så man skal være forberedt for en del trafikstøj.

En særlig problematik, vi havde, var at komme i kontakt med udlejningsfirmaet forud for vores ophold, da vi havde brug for diverse informationer. Det var simpelthen umuligt at komme igennem, det blev hverken svaret på mails (sendte flere siden april), beskeder via hotels.com appen eller på telefon. På et tidspunkt kom jeg i kontakt med en chatbot via whatsapp, men da jeg bad om at komme i kontakt med et levende menneske, stoppede den med at reagere. Vi var derfor usikre på, om overnatningsstedet overhovedet eksisterede, hvilket gjorde den lange køretur fra Nordfrankrig ekstra “spændende”. Det er dybt kritisabelt, at man ikke kan komme i kontakt med udlejer på nogen som helst måde - ej heller via hotels.com, som også kun kan levere en ubrugelig chatbot-løsning når man ringer til dem.

Friends_and_family Family

4/10

Poor

16 Jul 2025

Joh.-Leonh. Op den

My Appartement was extrem loud , due to the heavy traffic .

Leisure Self

6/10

Pleasant

29 May 2025

Verified traveler

Tanto potenzialmente

Prato non curato, piscina non curata, parete del corridoio della camera mal tenura.
Acqua calda con scaldabagno impostato su minimo di default.
Check-in presso altra sede (Hotel Serena), indicato via mail ma solo come postilla; nonostante due contatti via chat su hotels.com e una chiamata, non è mai stata fatta indicazione nè è mai stato fatto reminder di doversi recare presso altra struttura (5min in auto) per il check in.
Al contatto telefonivo via call center, operatrice poco cortese.
Tassa di soggiorno indicata via mail non corrispondente a realtà (4euro anziche i 2.50euro indicati).
Sebbene camera e struttura abbiano un elevato potenziale, la pessima gestione ne pregiudica sia la qualita che l'ospitalità percepita. Sconsigliato a non automuniti perchè la percorribilità della strada per il centro e il lungomare di lerici non consente di muoversi a piedi

Partner

10/10

Exceptional

09 May 2025

alba

La casa tiene un parking privado propio,piscina y un cajetín para coger y dejar las llaves. La casa está reformada,bonita,limpia y moderna. Está completamente equipada incluyendo lavadora, lavavajillas, microondas y secador del pelo. Tiene aire acondicionado/bomba de calor. Si tuviese que decir algo negativo es que no hay ascensor y que para hacer el checking hay que ir a un alojamiento que está a 1,5km y que tiene un acceso incómodo pero el alojamiento merece la pena. Nos cobraron a parte unas tasas turísticas de 4€ por persona y día que son superiores a las que indicaba expedía (2,50€ perdona/dia)

Leisure Family

10/10

Exceptional

13 May 2024

Nathalie

Appartement confortable mais un peu loin des services. Facile pour le stationnement. Accueil en français chaleureux. Nous avons eu un problème de plomberie et ils ont réparé rapidement.

Leisure Partner

10/10

Exceptional

03 Nov 2023

Steve

Très bel appartement

Leisure Family_with_children

10/10

Exceptional

27 Sep 2023

odette

Très bruyant, pour le reste : parfait

Leisure Family

8/10

Excellent

08 Sep 2023

Peter

Wunderful Lerici

This was a good stay but a little hard bed mattress,
A pool in the garden and the fantastic Lerici beach some kilometers away, we thought it was best ro go there by car,

Partner

8/10

Excellent

10 May 2023

Thierry

Bel appartement , bien situé mais route bruyante

Appartement agréable et grand . Bien situé , a 2 pas des arrêts de bus pour la Spezia ou pour la navette pour lerici .

Le seul bémol est le bruit de la route qui est très passante ce qui ne permet pas d'ouvrir les fenêtres (nous avions un appartement donnant sur la route ).

Parking fermé et gratuit .

Partner