Name: Four Points By Sheraton Jakarta, Thamrin
Address: Jalan M.H. Thamrin, Kav. 9, Jakarta, 10350, ID

10/10

Exceptional

18 Jun 2026

Esmond

👌

Partner

10/10

Exceptional

08 Jun 2026

Nadira

Opposite Sarinah Thamrin so lots of dining options. Very helpful staff.

Friends_and_family Family

10/10

Exceptional

25 May 2026

j

Central location. Across the road from Sarina mall. Very clean room. Staff, Gilbert, from receptionist, is very helpful.
Recommended.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Mitchell Dennis

Everything was perfect - the room, cleanliness, the staff, breakfast options, and the location. I have nothing negative to report here - this hotel is a great value!

Self

10/10

Exceptional

12 Apr 2026

Denis

From the outside staff to the front desk staff and floors staff I give it a 5 stars loved it that I booked again early next month ! Thanks

Friends_and_family Friends

8/10

Excellent

10 Apr 2026

Keff

The hotel is near major malls. It’s clean; the staff are helpful. However, the main road is undergoing major construction for the MRT line, and the hotel's entrance is not conspicuous.

Self

10/10

Exceptional

10 Mar 2026

KANA

スタッフがとてもフレンドリーで、チェックイン時や夕食・朝食(ブッフェ)時に声をかけてくれた。食事の時は、本日のおすすめを勧めてくれて、美味しかった。

It’s value for money. 立地が良く、コストパフォーマンスが良い宿だと思った。

10/10

Exceptional

27 Jan 2026

Olivier

Spacious, clean and well appointed rooms. A highlight was the super friendly, attentive and professional staff, in particular the breakfast waitresses & waiters for starting our day with a smile. Breakfast was a good mix of local & western fare, loved the daily Soto. Soto Bogor my fave. We will be back next time in Jakarta :) Olivier & Tanti

Leisure Partner

10/10

Exceptional

23 Dec 2025

puneet

Staff offers excellent service and support, specially Fahmi, Nadia, Reno, Luna

Business

6/10

Pleasant

07 Dec 2025

Marcel

Isolation of the room; noise from street was very noticeable 24/7

Friends_and_family Friends

10/10

Exceptional

29 Nov 2025

Klever

Overall great hotel

Business_and_leisure Self

8/10

Excellent

25 Oct 2025

Siddharth

All the staffs are friendly, supportive and kind. The hotel is still under construction on Oct-2025. Very good location for business visits to Jakarta. Walking distance to Sinarmas land plaza and other major business centers.

Business

4/10

Poor

11 Oct 2025

Krishan

Firstly the aircon was hardly cold. Even after reducing to the lowest temperature possible. Secondly the lobby is on the 6th floor and I got the room on the 7th. The noise was so unbearable that I could only fall asleep at 3am. The windows are not soundproof and the hotel is aware of it. That’s why they provide earplugs. But I’ve not checked into a hotel so that I’ll use earplugs to sleep. This is totally unacceptable. I would suggest not to book this hotel at all. Pay a little extra and go to a better sleep full hotel.

Leisure Self

10/10

Exceptional

26 Aug 2025

Thomas

The Thamrin team are always most helpful for my business trips, helping organise a car and driver for my meeting schedule. Staff are always friendly and helpful. Will be staying again.

Business Self

8/10

Excellent

30 Jul 2025

Ashi

Internet access is very poor in the room.

Business_and_leisure Self

10/10

Exceptional

09 Apr 2025

Steven

Great breakfast with multiple options nearby as it's right in the middle of downtown area. Staff is super nice and no issues during the stay.

Business_and_leisure Self

2/10

Poor

25 Feb 2025

Ahmed

Bad stay

Not good at all for the price
It can be rated a 2 or 3 star but definitely not more

2/10

Poor

25 Jan 2025

Dr. Koon Lip

Hi, I’m guest sent me video of a very stained curtain of which is embarrassing to me as I booked him in. To me this isn’t good enough from a Starwood property

10/10

Exceptional

13 Aug 2024

Thomas

Staff very helpful. Always stay here as they organise car and driver for business meetings

Business

10/10

Exceptional

08 Aug 2024

Keff

The staff are helpful. It certainly brought back the real meaning of customer service.

10/10

Exceptional

29 Jul 2024

Hartati

I love your bed!

Although I was there for 2 short days, nevertheless it has been wonderful. The check-in was seamless, the staff were friendly. Keep up the good work. It's clean and everything works well. The bedding makes you want to laze around longer cos they're sooooo comfortable. We didn't have time to check the other ameneties but hope to do so next time.
We chose this hotel for it's central location. It is close to all the big names PI, GI, Sarinah and yet without the chaotic traffic around it. Love that we can walk to these places and walk back to the hotel.
Having the train station infront of the hotel is a plus point too. Will definitely return.

Partner

10/10

Exceptional

07 Jun 2024

Amat Jefni

Good place

10/10

Exceptional

28 May 2024

Clive

Location and customer service

10/10

Exceptional

26 May 2024

Amat Jefni

Convenient hotel ,room well maintain and very helpful staff

Leisure Family

10/10

Exceptional

15 May 2024

Greg

Amazing breakfast and service!

Located in the heart of the city, this hotel feels a little tired in places, but the staff were fantastic the breakfast was one of the best I’ve enjoyed at any hotel recently. Location is good, but as is the case with most of Jakarta, the traffic can be very bad, taking over an hour to travel 10km’s.

Business

8/10

Excellent

09 Apr 2024

Nishad

Rooms require sound proofing. Too much noise coming from outside causing difficult to sleep

Business

8/10

Excellent

30 Mar 2024

Ronald

Hotel can use a renovation

Hotel is needing renovation. Smells musty in the hallway hence the air fan/blower was being use the day after we arrive. AC is weak after 2 days of stay and was getting uncomfortable. Breakfast buffet was nice. Location is awesome and very central

Partner

10/10

Exceptional

24 Mar 2024

Juan

Very nice ,very helpful people, can't go wrong with Sheraton...very helpful people and excellent service.

Leisure Self

8/10

Excellent

16 Feb 2024

Audris

Room wall seems thin. Could hear noises from next door and corridor. Room provided was near to a mosque with loud speakers. Could hear prayers early in the morning.

Leisure Family_with_children

10/10

Exceptional

12 Feb 2024

Shahriar

Great hotel in a great location

Great location near Jakarta Transit, next to a mall with great eateries.

Friends_and_family Family

10/10

Exceptional

20 Jan 2024

Samandrey

Vacation

The customer service is great and very hospitality.

Friends_and_family Family

10/10

Exceptional

02 Jan 2024

KAMARULHISHAM

Friendly staff

Leisure Partner

8/10

Excellent

27 Nov 2023

Orhan

Very good location, walking distance to the shoping, good restaurants and street food/night market. The room size is just enugh with good city view. I will be back in the same hotel in my next visits to Jakarta.

Leisure Family

8/10

Excellent

22 Nov 2023

Thomas

Staff were very helpful and arranged a car and driver for my business trip. Will stay again.

Business Self

10/10

Exceptional

31 Oct 2023

David

5 day’s work in Jakarta

Great location for a week working in Jakarta, fantastic staff, good breakfast, shopping just over the road. Book a room at the back of the hotel and it’s noise free!!

Business

10/10

Exceptional

12 Aug 2023

Theodore

Friendly service
Great location

Self

8/10

Excellent

25 Jul 2023

Verified traveler

Service were great, cleanlines good. Overall is good. For me the room is just so standard/basic for the value/ price tag. As it's carrying the name ( of Sheraton)

Friends_and_family Family

10/10

Exceptional

22 Jul 2023

Peng Eng Peter

Intimate and personal. Loved my stay.

The hotel is of a more intimate size which made the experience more comfortable and personal. The level of service and attention surpassed my expectations. Congratulations and thanks to Four Points Sheraton.

The breakfast was superb and had all the key elements of a good breakfast (variety, changing daily offerings) and provided quality over quantity. Congratulations to the chef. The room met all my needs for a business trip, although the corridor carpet on the 9th floor was heavily stained with unsightly dark red blotches all the way from the lift to my room.

I think there needs to be better signage at the car entrance. So many grab drivers missed the entrance and had to reverse to enter the driveway to pick me up. One missed the entrance entirely and I had to cancel the booking, as it is along a one-way road.

At the end of the day, it is the people who make or break a stay, and the team at Four Points Sheraton is really wonderful. Thank you!

Business

8/10

Excellent

18 Jul 2023

Yankaday Linda

Fantastic location for shopping! The staff were lovely and everyone made us feel so welcome.

Leisure Family

6/10

Pleasant

24 Jun 2023

John

Terrible location as every sunday access to hotel closed and if check out on sunday before 10 AM will be big problem especially if raining..

Friends_and_family Family

8/10

Excellent

31 May 2023

Ralph

Very reasonably priced..Rooms are clean abd bed was comfortable..shower was good..breakfast was good. Very good for a business hotel

Business

6/10

Pleasant

31 May 2023

Pei Shoo

Pretty old hotel, the soundproof for attached room is sooo bad. I could her the guest next room talking at 6AM in the morning. And the design for handicap toilet room is really bad too.

Business

10/10

Exceptional

09 May 2023

Jerry

Staff very helpful. convenientlocation

Leisure Self

8/10

Excellent

18 Mar 2023

Eileen

Basic hotel in a good location

Business Self

10/10

Exceptional

09 Dec 2022

Eddie

The room are partition, a bit noisy

8/10

Excellent

05 Dec 2022

Steven C L

Stay 2 memorable nites

Good breakfast but facing the main highway so noisy. Provided ear plug n found along car free day that sun. Room clean but caught a few small coach roaches. Staff are friendly n accommodating to request esp an early breakfast prepared at 5.30am.
Security screening at entrance. Fri BBQ buffet could be improved if food are heated up. Live music was great. Nice view from 1115

Friends_and_family Family

6/10

Pleasant

21 Nov 2022

YIN LIAN

Staff were friendly, warm and helpful.
Property was not well maintained; cleanliness can be a lot better, especially shower.

Business Self

10/10

Exceptional

28 Oct 2022

PISAK

Like service

Business Self

10/10

Exceptional

22 Sep 2022

Alexander

Good stay, clean and great location.

Business_and_leisure Partner

8/10

Excellent

02 Aug 2022

Nicholas

Nice hotel in a nice location

Nice hotel in a central location. Was especially nice on Sunday due to the “car free day” where we could walk around the area easily.

Partner

8/10

Excellent

24 Jul 2022

Robert

the location was excellent. the bathing products like shampoo and body wash can use improvement. the rooms and hallway look a bit like from soviet russia...

Leisure Self

8/10

Excellent

11 Jul 2022

Michael

Good value for the money, but the hotel is a bit dated.

Leisure Partner

10/10

Exceptional

09 Jul 2022

Bhadra

Super great location

Leisure Family

10/10

Exceptional

06 Feb 2022

chris

You Go Four Points By Sheraton Jakarta

It was very nice to stay and the food is of the highest quality and the pricing of the food is very reasonable compared to other hotels. The beverages are a bit expensive more than a modest meal so yes that's the only downside is the beverages. I see reviews of people complaining about the noise but if you don't want to hear the noise from the street book another hotel out of the city because this is (SPARTA) Jakarta a busy city, live with it or go but a good hotel will stay here again. You go Four Points By Sheraton Jakarta

Business

8/10

Excellent

04 Aug 2021

OKYOB

Overall fine...

Partner

6/10

Pleasant

28 Jul 2021

John

Cancellation due to COVID19 local rules

I have stayed at this hotel over the years. It was much better when bar sild beer & wine & had snax. There has been no room or lobby improvement in amenities. Many facilities (swim pool, patio, gym, laudromat, restaurant, etc) are closed. I did not want to checkin to unsatisfactory property.

Self

8/10

Excellent

13 Mar 2021

JACK

Clean room. Comfy bed. Awesome staff. The down side of it we were placed on the side of a major street. So, we could hear the sounds of Major Street. I wish our room was on the other side so it won’t be so noisy.

Partner

8/10

Excellent

11 Mar 2020

Tomomi

I forgot a pouch in my previous stay and I only realized it after I checked out. I called the hotel and exlained my problem. The hotel staff immediately act on it and called me within 1 hour that they found the item and promissed to keep it till my next visit. During this stay, I managed to get it back safely.

Business

10/10

Exceptional

09 Mar 2020

Verified traveler

The staff are exceptional in their service, from the checking in, morning breakfast and checking out.

Business Self

4/10

Poor

04 Mar 2020

Ame

noisy, asked for a quiet room. Could hear prayers at 4am almost every night.

Business Self

2/10

Poor

01 Mar 2020

Hock Yan

Terrible Hotel

Good name but terrible room conditions

Business

8/10

Excellent

24 Feb 2020

Karen

Affordable hotel

Business trip. One of the afforadable hotels near The Plaza if you are in that area for business trip.

Business

8/10

Excellent

13 Feb 2020

AndrewA

Excellent staffs overall in all department.
Property abit dated and small but good location though.

Business Self

10/10

Exceptional

31 Jan 2020

Verified traveler

Good location and warm hospitality from staff. Will be back again for next trip

Leisure Partner

6/10

Pleasant

31 Jan 2020

Verified traveler

Comfortable stay nd handy positions.

My experience stay in this hotel so so, the entrance foyer not very invite smell, which come from the sewerage. Overall ok for the position.

Partner

8/10

Excellent

30 Jan 2020

Verified traveler

On thamrin street, good in view city but rather difficult when check out on Sunday because of car free day

Friends_and_family Family

10/10

Exceptional

18 Jan 2020

CHIEN HUNG

Hospitality is very satisfy.

Business

8/10

Excellent

13 Dec 2019

Thomas

Service is good but the Breakfast can be better with change of some items everyday..
No live European football channels as compared to other 4 star hotels

Business

10/10

Exceptional

01 Dec 2019

Verified traveler

The beds are comfortable

8/10

Excellent

29 Nov 2019

Keit

It was nice. I will stay there again my next trip.

Business Self

10/10

Exceptional

26 Nov 2019

Roberto

Great Stay at Four Points by Sheraton Jakart

Whole days of stay was a great experience. Room was comfortable, clean and good size for what I paid for

Business

10/10

Exceptional

24 Nov 2019

Verified traveler

Nearby to mall

Leisure Friends

8/10

Excellent

13 Oct 2019

Verified traveler

Pleasing and average overall..
Rm is a lil small..

Leisure Family

8/10

Excellent

30 Sep 2019

Verified traveler

Good value for the location and quality. Walking distance to Plaza Indonesia, Grand Indonesia and Monas.

Friends_and_family Family

10/10

Exceptional

02 Sep 2019

Verified traveler

Wonderfull staff, great service,

8/10

Excellent

01 Sep 2019

Verified traveler

Nice stay.

Business_and_leisure Partner

8/10

Excellent

24 Aug 2019

Jedrzej

Everything in the Hotel was fine, food was good, staff vere very friendly, wifi worked ok. I had only two concerns, first is that shops and shopping center directly around the hotel are quite rundown. But a 5 minute walk along Thamrin street to the south takes you to a better selection. Second concern was that calling a taxi upon checkout appeared to be something the staff at the hoteld didn't have much practice with and it took half an hour to find a taxi. Hence my advice is to check out a little earlier, particularly if you are heading off to the airport for a flight.

10/10

Exceptional

04 Aug 2019

Verified traveler

Nice staff and hotel. Location is near all the big shopping malls

Leisure Partner

10/10

Exceptional

27 Jul 2019

LIM

Attentive and courteous staff from front office, cafe and security at entrance.

Friends_and_family Family

10/10

Exceptional

26 Jul 2019

Verified traveler

Great location. Very upscale. Will repeat again in the future.

Leisure Self

10/10

Exceptional

22 Jul 2019

Ramlan

Within vicinity of shopping district.

Very pleasant, professional staff. All requests attended to immediately.

Family

8/10

Excellent

20 Jul 2019

Tan

Good Location, great staffs.

Location was good! Staffs thumbs up - keep it up gals/guys.
Thank you

10/10

Exceptional

18 Jul 2019

Verified traveler

Clean . Location ok. Small hotel with modern facilities

Business Self

2/10

Poor

03 Jul 2019

Verified traveler

Though I booked the package included breakfast, hotel side didn't receive this info and we paid by credit card for breakfast. This is unacceptable service we ever have.

Business Partner

10/10

Exceptional

29 Jun 2019

Verified traveler

Awesome location and friendly staffs. Especially Gabriella was so helpful and friendly during my stay. It was a business trip and find this hotel safe even when there is riot in Jakarta during the elections. Will definitely recommend this hotel to my friends and family.

Business_and_leisure Self

6/10

Pleasant

27 Jun 2019

Verified traveler

Friendly staff but room condition not so good

Staff are nice and friendly but room is not comfortable as air con even set at 22c feels very warm, water temperature setting is not working properly causing water to be quite hot easily, big pillar in the middle of the room making room much smaller and inconvenience to move around in room. breakfast is so so with noodles tasting like rubber.

8/10

Excellent

25 Jun 2019

Verified traveler

Good location, but very near Thamrin road makes access a bit cramped

Friends_and_family Family

8/10

Excellent

23 Jun 2019

BG

Excellent service by front desk and F&B staff. Prime location of property. Only thing missing is a swimming pool

Business_and_leisure Family

8/10

Excellent

10 Jun 2019

Verified traveler

Room was quite small and towels not so fresh smelling a bit damp and old.
Gym was great open 24 hours and breakfast for westerners was very limited and Bread selection was very basic. Coffee and Omelette was good

Business Self

8/10

Excellent

22 May 2019

Joana

Miss

Good experience and the was friendly special Bagas

Partner

10/10

Exceptional

21 May 2019

Verified traveler

Good location

Staff very friendly and helpful. Good location.

Friends

10/10

Exceptional

21 May 2019

Sonia

Nice and clean hotel. Centrally located and service there rated with thumbs up.

Friends

8/10

Excellent

09 May 2019

wl

very helpful frontdesk

we checked in very late and our double bed room was not available. We got a queensize room, which had a big bulky pillar almost in the middle of the room. It was making the room very small and inconvenient. In the early morning I asked for our double bed room, the front desk apologize for the room with pillar and they arrange a double bed room straight away.

Friends

8/10

Excellent

04 May 2019

Verified traveler

Good location but room look a bit old. Staff are very friendly

Business Self

4/10

Poor

30 Apr 2019

Verified traveler

stopped coming to this hotel for the last 8 months... because of a taxi booking incident..

and the exact same incident happened again on this trip... asked for a taxi booking at 1.45pm to the airport.. and none of the staff at the counter was aware of it.. AGAIN...

Business Self

10/10

Exceptional

29 Apr 2019

Verified traveler

Awesome except the traffics. Most taxi driver doesn’t want to drop us at the hotel so we need to walk.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2019

Verified traveler

Love the room space. All of the staffs are very friendly & polite, never fail to greet & smile to all hotel guests. Breakfast, was a plus point! So delicious! Would definitely stay here again!

Leisure Partner

6/10

Pleasant

08 Apr 2019

Verified traveler

Good but noisy

Only downside the rooms having the main road are super noisy even at the last floor, while those at the back are hit by the early morning pray from the mosque right in front.

6/10

Pleasant

14 Mar 2019

Steven

Won’t be Staying Again

Hotel room is big, clean and comfortable. However, noise from the traffic, mosque and nearby restaurant blasting their music till early morning is ridiculous

Friends

10/10

Exceptional

28 Feb 2019

Andres

Service in all sense was excellent.

Business Self