Keraton at The Plaza, a Luxury Collection Hotel

Indonesia , Jakarta
JAKARTA, Jl. MH. Thamrin Kav. 15, 59
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50 reviews shown

10/10

Exceptional

21 Dec 2025

Paulette

Did not use pool.

Friends_and_family Friends

10/10

Exceptional

22 Mar 2025

Jin Dao

Great place

Leisure Family_with_children

10/10

Exceptional

25 Feb 2020

Theresia Olianawati

👍👍👍

Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Maria

Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Minas

Good but needs improvements in room ergonomics.

The hotel was well maintained and the stuff very friendly and helpful.
The room quality was good, but the functionality and ergonomics very very poor.
For example no closet, but only a bar to hang the clothes and space for the luggage underneath.
No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.

Partner

6/10

Pleasant

08 Dec 2019

James

Good, but not good enough

First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.

Partner

8/10

Excellent

21 Jul 2019

BKA

One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff.
The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel

Business Family

10/10

Exceptional

10 Jul 2019

Manny

Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff

Leisure Family

10/10

Exceptional

14 Jun 2019

Parwanto

Amazing Hotel

Family

10/10

Exceptional

24 May 2019

Verified traveler

Wonderful

10/10

Exceptional

29 Apr 2019

Katharine

The renovations should not be during working hours

The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️

Family

10/10

Exceptional

22 Jan 2019

Juta

I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work

Partner

10/10

Exceptional

02 Jan 2019

Ben

Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.

2/10

Poor

28 Nov 2018

Verified traveler

Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.

Business

8/10

Excellent

16 Nov 2018

Alexandre

100% POSITIVE

All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel.
Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.

10/10

Exceptional

07 Nov 2018

Abd

Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.

10/10

Exceptional

30 Oct 2018

Cilfia

Good and nice,but please offer for free park.cause someday the server take a tip for park and its not valley parking

8/10

Excellent

29 Oct 2018

Swink

Nice trip overall, however was served breakfast in-room with a broken glass

10/10

Exceptional

23 Sep 2018

peter

This hotel is wonderful

On my last stay for six nights, I found, once again, that the Keraton is my favourite hotel.
As the staff in the restaurant became aware of my tastes, they started making suggestions, and making food for me, fish the way I like it, and other things too. I really felt welcomed.
And of course the rooms are amazing.
I am a business traveller, and stay at hotels all over the world.
This one truly stands out.

10/10

Exceptional

22 Sep 2018

Syafiq

Nice hotel in the heart of the city

Nice hotel connected to Plaza Indonesia. Staff are well trained. Room a bit dated in need of new wall paper. Wonderful breakfast.

2/10

Poor

12 Sep 2018

Verified traveler

Service here is at best, 3.5 stars. They need IMPROVEMENT. I really wanted to like this hotel, because the suite was very well appointed, spacious and high ceilings. But however, from the time I stepped into the room, everything went downhill. There was a very strong smell in the room, like burnt rubber or some strong burning smell. It was so overwhelming that I felt nauseous and headache. They brought an air purifier but it barely helped! The housekeeping said he couldn’t smell anything and that it was “normal”! It was so bad, couldn’t sleep or even stand to be in the living room to enjoy TV. Then, tried to take a bath. But it was leaking water all over the floor! Housekeeping and maintenance came to fix it, and they mopped the floor with a smelly mop, left the bathroom smelling horrible! I do not think I’ll return.

10/10

Exceptional

03 Sep 2018

Valentin P

Wonderful chance stay

We decided to try it as we had an even in Hyatt and Hyatt was full. Wonderful choice. Room is spacious and well designed with nice little details. As a keen eyed seasoned traveller, we enjoyed also the TOP service provided by the staff. Great location too! Would be returning if we go back to Jakarta!

10/10

Exceptional

03 Sep 2018

Nadia

AMAZINGGGG Stay

The hotel was amazing! I love every detail of it. Breakfast was amazing, the staff was amazing and respectful. Overall I had a very comfortable and enjoyable stay. I’ll definitely be back. Even after hotels.com messed up on our booking, the hotel was still respectful and accommodated all of our needs and request.

Family

10/10

Exceptional

02 Sep 2018

Verified traveler

Absolutely friendly and courteous hotel staff. Their customer service was top notch.

10/10

Exceptional

17 Aug 2018

Roslina

It was indeed a delightful experience and it was our third time staying there and will always choose Keraton.

The customer service is superb

Family

10/10

Exceptional

07 Aug 2018

Afizi Asrul

Nice stay

Room is amazing, breakfast is fabulous. The only problem is lift, if we could get more

10/10

Exceptional

03 Aug 2018

Valentin P

Impressive service and very convenient location

Everything was impressive. I would suggest that the in room Bar service could be better. I reminded them to refill and point out missing items that we did not consume. Small thing that didn't affect the overall impression.

10/10

Exceptional

30 Jul 2018

Jeffrey

This is a terrific 5 star hotel. It's close to shopping and has great security. It is not a party place. The staff is terrific. Will stay here again.

10/10

Exceptional

17 Apr 2018

Excellent hotel

Excellent hotel in great location at the Plaza Indo.

8/10

Excellent

05 Mar 2018

Michelle

Not quite worth the price.

Second time ataying here. In the past, they had 7am check in and 9pm checkout so that’s why we booked... but they’ve cancelled that now.. Large rooms with fabulous view. Attached to two malls, nice restaurants nearby. Pool is indoors and cold. (They have a large outdoor, somewhat cloudy one but it’s for residents only)

Family

10/10

Exceptional

04 Mar 2018

King

Great stay. Although connected to Plaza Indonesia, this hotel appears to be away from the hustle and bustle.

10/10

Exceptional

23 Feb 2018

Hendro

Best hotel in in town

This hotel is the best hotel ever, plenty of room space, nice facility, feel like staying in apartment with full service

Partner

10/10

Exceptional

20 Feb 2018

Julian

great rooms, quiet and exclusive.

huge room and good layout. hotel is part of the plaza indonesia shopping complex. quiet and exclusive.

10/10

Exceptional

19 Feb 2018

Aleksandra

Best stay in Jakarta

Real 5* hotel with excellent staff, rooms and location.

Family

8/10

Excellent

11 Feb 2018

peter

At The Plaza shopping Mall

Everything about the rooms is wonderful.....I travel all the time, on Business, all over the world. One of the best hotels I have EVER stayed in

10/10

Exceptional

06 Sep 2017

Verified traveler

lighting it room to read is not great

The food and service is excellent .

The rooms are a bit low(dark) on the lighting side>

6/10

Pleasant

02 Jul 2017

Verified traveler

Good place for sleeping...

Nice room, amazing bathroom, expensive amenities and center location in the city. Very disappointing pool, don't be fooled by the picture on their website, very small more like aquarium and not worth visiting at all.

Family

8/10

Excellent

23 Jun 2017

ADELIN ANTOINETTE

Good ..Big Room bath room amenities not so good

6/10

Pleasant

23 Apr 2017

Kevin

Appalling event

Housekeeping didnt know and just entered the room without warning.

10/10

Exceptional

23 Mar 2017

Luxurious hotel linked to a mall

The hotel rooms are luxurious and huge with good amenities. The staff are friendly and attentive. The location of the hotel is good as it is linked to a large mall.

8/10

Excellent

22 Mar 2017

Verified traveler

nice hotel

location is nice and the room is cozy. some of the staffs were not as friendly and attentive as i expected; when we passed by the staffs and wanted to greet them but they didnt even bother to make an eye contact with us.... you know how it feels zzzz

Family

8/10

Excellent

07 Mar 2017

Ken

Luxurious

Great hotel, very luxurious with top notch service. The only lack is the food. Although the variety is great, but the taste can be improved

Family

8/10

Excellent

28 Dec 2016

Verified traveler

comfort stay

Nice, clean, surrounded by many restaurants & spacious room as well...

Family

10/10

Exceptional

23 Nov 2016

Verified traveler

Luxury hotel

Hotel staff very helpful. The hotel staff escort me to the money changer.

10/10

Exceptional

18 Oct 2016

Orton

One of best hotels I've stayed in; great service

Great service and nice late check out policy

10/10

Exceptional

13 Jul 2016

Verified traveler

Very pleased everyone was real nice

10/10

Exceptional

11 Feb 2016

Verified traveler

Great Hotel

Recommend highly to any business travellers in Jakarta .

10/10

Exceptional

09 Dec 2015

Rico

Luxurious Palace

Keraton means \"Palace\" and this hotel absolutely deserves that designation. The room is spectacular, the service outstanding. Only downer was that the big pool is not available to hotel guests.

Partner

10/10

Exceptional

24 Sep 2015

Graeme

Great Hotel

A modern, luxurious hotel in the centre of Jakarta. Stayed for 2 nights with my partner and 2 year old son and the staff couldn't have made us feel more welcome. I cannot recommend this hotel highly enough.

Family

10/10

Exceptional

09 Feb 2015

pharma industry

Only one lift working.

One lift working. Breakfast was great. Pool to small and the outside pool should made available to hotel guests to do laps say from 6 am to 9 am Only. The main issue was one lift working.