Name: Ascott Jakarta
Address: Jl. Kebon Kacang Raya No. 2, 2, Jakarta, 10230, ID

8/10

Excellent

03 Aug 2026

Nur Sheila Binte

Spacious and big room…good location, mall r just nearby…kitchen have washing machine for us to use…

10/10

Exceptional

06 Jul 2026

MASLIZA

The room is clean

Friends

10/10

Exceptional

03 Jul 2026

Morten Lind

All was fine and as expected. A nice hotel

10/10

Exceptional

25 Jun 2026

Mohamed

Nice hotel during family stay in Jakarta. Room was spacious and hotel was nicely situated between Thamrin and Grand Indonesia. Breakfast variety could have been better with traditional kueh instead of pastries. Good experience overall. Definitely recommended for big families.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Binte Mohammad Moasi

Compliments to all the staff. They were very helpful and efficient

Family

8/10

Excellent

20 Jun 2026

Liana

The hotel was placed in a strategic location between Grand Indo, Plaza Indo and Thamrin City. So it was convenient to go to these places just by walking. The hotel does need a bit of uplifting as some of the furnitures and fixtures are worn out. The Ascott team also made an effort to decorate the mirror for birthday celebrationc which was lovely. Overall, it was a pleasant stay.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Ainul

Everything was excellent!

10/10

Exceptional

31 May 2026

Sonia

The hotel location was perfect, just next to Grand Indonesia mall so shopping and dining options were plenty. The staff were really helpful in helping us check in/out and managing our luggages.

Friends

10/10

Exceptional

22 May 2026

Paulus

I like the place, nice lay out, well maintained, good location, close to shopping centre.

Family_with_children

10/10

Exceptional

29 Apr 2026

Swee Tiang

Refrigerator needs servicing as sometimes can smell refrigerant leaking.

Self

8/10

Excellent

21 Apr 2026

MUHAMAD LOKMAN

Need TVs to be upgraded to enable guests to connect to their mobile or laptops wirelessly( via screen mirroring).

Some handles on wardrobe doors were loose, I have tightened them myself.

Kitchen amenities were perfect.

AC need to be stronger on hot days/nights.
Hotel breakfast were average for local dishes. Need to have more taste/umami. Otherwise bread and eggs combination always works.

Staff were very very helpful and easily approachable.

Convenience store is a nice touch. But hotel room service for late dinner or supper ( after 10pm) may be useful for late checkins.

In short, we enjoyed our stay at Ascott very much. Hope to see new setip next time we drop by for a few days.

Family_with_children

10/10

Exceptional

01 Apr 2026

Steve

Yes, very good

Partner

10/10

Exceptional

01 Mar 2026

SHIN WOO

thank you for the your services and felt very safe.

6/10

Pleasant

28 Feb 2026

DEREK

The refrigerator has sign of gas leakage. Refrigerant smell. The toilet drainage always smells bad.

Partner

10/10

Exceptional

19 Feb 2026

Swee Tiang

Clean and allow early check in

Business

6/10

Pleasant

27 Jan 2026

Suhara

The customer services provided are definitely highly commendable. Very friendly and good service.

The cons :
1. Pillows need to be a changed. There are all too soft. Flat.
2. Room needs to be renovated up a bit more.
3. It wld be great if an additional tissue box is placed in the living room. .

Leisure Friends

8/10

Excellent

30 Dec 2025

Inggrid

Breakfast is basic, staffs are very helpful

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

John

Rooms were very comfortable and nice

8/10

Excellent

06 Nov 2025

Victoria

Standard and sparse. Room was clean, amenities could use some updating and refresh towels & linens.

Business_and_leisure Self

10/10

Exceptional

06 Nov 2025

Muhammad Hafeez

Everything. Staff were helpful, the room is spacious, location is fantastic - near the Plaza and Grand Indo and Thambrin City; all within walking distance

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Timothy John

Attentive staff, clean room

Business

10/10

Exceptional

15 Oct 2025

Marc

Good hotel. Had an upgraded very large room with living room and kitchen. Also washing/drying machine. 👍

Self

8/10

Excellent

01 Oct 2025

Amirrudin

Great location..near to Thamrin City, Grand Indonesia Mall..the only downside is the limited variety for its breakfast buffet

Leisure Family

10/10

Exceptional

12 Sep 2025

Quinn

Convenient location right near the Grand Indonesia mall in central Jakarta. Stay was comfortable and the room was very spacious with living and dining spaces. Elevators were an issue at times as they would stall, but the stay was generally good overall.

Leisure Family

10/10

Exceptional

08 Sep 2025

Zulhilmi

Clean place with easy walkable to places of interest

Leisure Family_with_children

8/10

Excellent

18 Aug 2025

Noor Rita

Hotel breakfast was ok. Not much choices though. Could have been better if have more choices. Many of the cafes around the area opens quite late for breakfast, to have an early 7-8am breakfast, the Hotel breakfast is a better option.

Hotel rooms :- 2 Room premier suite is great. No complain. With 2 toilets attached, it was excellent! Housekeeping was great too!

I would like to compliment the GRO Pingkan & her Team. For the kind assistance in preparing the Surprise birthday party for my girl. Her kind gesture of helping me getting the Bouquet & Cakes was much appreciated. She also decorated the room!
The Hotel also provides Airport Transfer. Service was excellent! Price was reasonable.
Overall, i will definitely return to this hotel again!

Leisure Family

10/10

Exceptional

16 Aug 2025

Rita

Everything was good. Will come back and stay here

Leisure Family

8/10

Excellent

12 Aug 2025

Ovino

Great location but need some improvements

The building could use some work. The cleanliness also needs improvement. But the staffs are very friendly and helpful. The location is perfect with just walking distance to Grand Indonesia.

Friends_and_family Family

4/10

Poor

07 Aug 2025

ALVIN

Good but old

The room is huge but really old.
The sofa and chair provided are uncomfortable.

Business

10/10

Exceptional

05 Jun 2025

Sri

The pillow is super soft that it feels nothing when sleep. Need medium pillow else very shallow. The bath tub is not so clean. All the service staffs frm security guard to the front desk are all good. Very polite and always put smile on their face.

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

DEREK

Found small insect in toilet. Small cockroach.

Business

6/10

Pleasant

18 May 2025

Sharifah

Short getaway

Great location with 3 major malls at the door step. Hotel is dated. Pretty dark and dim lightings at living room and toilets for the 2 bedrooms unit.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2025

DEREK

Hand towel is no clean. Water dispenser \"hot water\" not working. Kettler is not clean.

Business

8/10

Excellent

18 Mar 2025

Soma

Hotel stay was functional. Excellent location to big malls in JKT

10/10

Exceptional

26 Feb 2025

Maurice Richard

It was an amazing stay, the staff was friendly and the room was nice.

Leisure Self

10/10

Exceptional

10 Feb 2025

Stephen R

This place is amazing, a luxury apartment essentially. Amazing location and less than 100 m from a mega mall (across the street).

Leisure Self

10/10

Exceptional

30 Jan 2025

Adrianus

The room is so beautiful and neat. Two bedrooms with a living room, dining area and separate kitchen. It gives me a vibe of housestay

Leisure Partner

8/10

Excellent

28 Jan 2025

Ali

It was good for shopping but the furniture was a little bit old and during checkout I have requested the baggage trolley but they didn’t bring it to me at all I don’t know why.

Friends_and_family Family

10/10

Exceptional

18 Jan 2025

Elsie Nila

friendly, professional staff

Leisure Family

10/10

Exceptional

06 Dec 2024

Anati

Staff was welcoming and accommodating. Very near to shopping malls. Room was comfy and clean.

Leisure Friends

10/10

Exceptional

24 Nov 2024

Harvey

Great property if you want anything and everything to be walking distance such as the grand mall or pther places such as clubs and bars

Business_and_leisure Self

10/10

Exceptional

22 Nov 2024

Hardik

Good, big room with good amenities. Hotel close to two big malls within walking distance - plenty of local shopping experience.
Good buffet breakfast at the hotel with enough vegetarian options. Hotel lobby also unique compared to other hotels. Only downside was the dryer in the hotel room was bad. Did a mistake of washing clothes in the inbuilt washer/dryer in room and it took more than 5 hours to dry the clothes(even then not dry fully) and in the process it actually damaged the clothes.

Business Self

10/10

Exceptional

09 Oct 2024

Fazia Mozmeen

Amazing place!! Good staff!! Good breakfast options. Handy location for shopping.

Leisure Family_with_children

10/10

Exceptional

03 Sep 2024

Mohamed Ridza Bin

Convenient to walk from one shopping centre to another

10/10

Exceptional

24 Aug 2024

Mohamed

UN SÉJOUR EXTRAORDINAIRE !!!

Chambre grande comme un appartement très bien équipée, le staff de l’hôtel était souriant, aimable, professionnel en permanence, l’hôtel était à proximité de tout à pied.
Je n’ai pas du tout aimé la ville de Jakarta et ça faisait donc du bien d’être dans ce sublime hôtel dans cette ville horrible.

Friends_and_family Family

8/10

Excellent

01 Aug 2024

Colin

Excellent hotel, which is very close to some of Jakarta’s largest malls. Unfortunately, the main pool was out of use and undergoing renovation which was not shared prior to booking and checking in. Had I known this, I would have booked an alternative hotel within the same price range.

10/10

Exceptional

04 Jul 2024

Pg Hjh Rohaniah

The rooms were comfortable and spacious. The facilities were excellent.

Leisure Family

10/10

Exceptional

04 Jul 2024

Robert Norman

The staff were incredibly helpful and polite. The Spa massage was fantastic. The apartment itself had everything we needed, best apartment we’ve ever stayed in.

Leisure Family

8/10

Excellent

03 Jul 2024

Mayumi

The restaurant for breakfast was very small for the size of hotel and overpriced.
There were only three check-in desks and inefficient.

Leisure Family

8/10

Excellent

20 May 2024

Khairil

Great location. Great staff.

Can't beat the location. Central Jakarta with easy access to Grand Indonesia and close to Plaza Indonesia. Staff hospitality and service was amazing as usual. It's our 3rd stay here and although the rooms are a bit dated, they are big, clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

15 May 2024

Monita

We love the Strategic location and closeby the shopping center.

Leisure Family

10/10

Exceptional

11 May 2024

Paul

Good appartments and location. one of the best value in area

Business Self

4/10

Poor

09 May 2024

Romeo

My stay was a short 2 nights and it’s unfortunate that they were doing maintenance on the boiler so there’s no hot water at the time I need to shower…

Partner

10/10

Exceptional

29 Apr 2024

Lina

Great hotel, centrally located and right next to awesome shopping options.

Business Self

10/10

Exceptional

23 Apr 2024

Muhammad Awalludin

The location of the place is great.

Leisure Friends

10/10

Exceptional

09 Apr 2024

Indrawati

Walkable, shopping, foods, transportation , is so easy to go around.

Leisure

8/10

Excellent

08 Apr 2024

Lindsey

Aircon died but they fixed it promptly

Business_and_leisure Partner

10/10

Exceptional

05 Apr 2024

WIDYA

I had a nice stay at this hotel. Very convenient to shops and supermarket. Nice to have kitchenette, washer & drier.

Business_and_leisure Self

10/10

Exceptional

25 Mar 2024

Verified traveler

Nice comfortable clean big rooms!

Comfortable and clean. Good location

Business

8/10

Excellent

11 Feb 2024

Norhisam

Strategic location for those who love shopping

Leisure Family

10/10

Exceptional

06 Feb 2024

Juliyanti

We had a very nice spa session at the property.
Across from huge mall and easy walk to grocery and restaurant.

10/10

Exceptional

05 Jan 2024

Normala

Good location in central jakarta

Leisure Friends

6/10

Pleasant

31 Dec 2023

Mohammed

The breakfast could have been better.Resturant needs to be sprayed with mosquitoes spray .Overall ok

Leisure Family

10/10

Exceptional

15 Dec 2023

DR KALIISVARAN RAJA

GREAT PLCE TO STAY...RECOMMENDED FOR FAMILIES

Leisure Family_with_children

10/10

Exceptional

27 Nov 2023

Patrick

Amazing and friendly staff, large and clean rooms. Restaurant was superb. Would definitely stay again next time we are in Jakarta

Leisure Family_with_children

10/10

Exceptional

23 Nov 2023

Vivianti

It was the third times for me and family .
High recomended . All-staff are kindly , helpfull, and feel likes a home .
Will be my second home at Jakarta .

6/10

Pleasant

21 Nov 2023

Amanda

On the sat the internet and tv is down the whole evening till Sunday afternoon. Is kind of surprising that it was down so long.

Business

8/10

Excellent

19 Nov 2023

Halim

There was an internet interruption on the last night of my stay

Leisure Family_with_children

10/10

Exceptional

11 Nov 2023

Evy

Great location, amenities and staff

Great location and customer service. Genuinely friendly staff (not expecting tips but if you do, it’s appreciated). Older style with old school charm with great amenities. Large rooms. Wouldn’t hesitate to stay here again or in any Ascott property.

Friends_and_family Family

6/10

Pleasant

31 Aug 2023

Verified traveler

Old and not the cleanest

Pros: great location, but that's the only thing it has going. The hotel is overall quite old, with dated fixtures. The room had a stale lingering smell - like wet laundry, and the air-conditioning seems to be faulty because the air quality remained humid and musty throughout the 5-night trip. It did not change when we tried to turn up or down the temp, or toggle ac modes. Bedsheets had small stains on them which felt unsanitary. The sink in the kitchenette was clogged. Rubber mat in the bathtub/ shower was slippery and unable to adhere to the base, which made getting in and out a safety hazard. Wouldn't stay again.

Business Self

10/10

Exceptional

25 Aug 2023

Edward

Great location and customer service is excellent

Leisure Partner

10/10

Exceptional

24 Aug 2023

Anthony

Big room good location

10/10

Exceptional

14 Aug 2023

Indrawati

Right in the centre of jakarta, very close to Grand Indonesia and Plaza Indonesia, not too far to MRT station .

Leisure Partner

10/10

Exceptional

12 Aug 2023

Paul

Very good value with large luxurious appartments

Business

10/10

Exceptional

12 Aug 2023

Tina

Excellent location m. Valerie is super helpful

Leisure Family

10/10

Exceptional

22 Jul 2023

Renata

Loved the big rooms, nice for families! Well maintained.

Family_with_children

8/10

Excellent

20 Jul 2023

Verified traveler

Good accommodation

Staff was friendly and helpful. Got 1h late check-out. Best location. Rooms clean and spacious, with kitchen and washing machine.
But: the temperature in the room is way to low. At arrival we were freezing. And even switching off the aircon, the temperature keeps low the hole night. We all got a slight cold.
The pool area is acceptable, even not really nice. And it's smelling like waste water.

Friends_and_family Family

10/10

Exceptional

18 Jul 2023

Ratna

Excellent location. However, the water heater in master bedroom shower wasn't working properly. We have to turn hot tap to a maximum and min turn for the cold tap to get the right temperature and water did not have a strong flow. Tried using the microwave but smoke started coming out. We quickly turn it off. Overall the room is huge and clean. We will definitely return.

Leisure Family

8/10

Excellent

10 Jul 2023

Verified traveler

Good place

Average property considering 4 stars level but the breakfast need more improvement

Friends_and_family Family

2/10

Poor

17 Jun 2023

BUHEUNG

The name Ascott has been erased from my hotel list FOREVER!!! Never imagined a such old-smelly room and couch. Towers were colored out, means white turned into gray years ago. (How long have they been using the towers??) Couch and cushion were smelly!! Overall, besides the location, the hotel is not worth to stay at any cost. Stay way unless you want to check it out as a fool.

Business Self

8/10

Excellent

08 Jun 2023

Muhamed

Right in the middle of the shopping district. Literally a stone's throw to Grand Indonesia and Thamrin City. Traffic jams can be bad though

Leisure Family_with_children

10/10

Exceptional

05 Jun 2023

Jerry

The staff were very friendly and helpful with all of our questions. Our room was clean. Love the “earth hour”, where the lights in the lobby was turned off for an hour.

Leisure Family

10/10

Exceptional

04 Jun 2023

Ab wahab bin che

Excellent

Leisure Family

10/10

Exceptional

30 May 2023

Trenton

Good stay in Central Jakarta

Good stay. Staff are warm, welcoming and attentive. Room was spotlessly clean. Only used the restaurant for breakfast and one lunch. Quality was excellent, just a little more variety might be needed at times.
Central location.
Special mention to Lia. Friendly and professional.

Business

10/10

Exceptional

23 May 2023

Badrulnizam

Great simple and have everything you expect. Only furnishings and designs are a bit aged and it shows. Still a great place due to its location and great staff

10/10

Exceptional

19 May 2023

Yenni

I would suggest having wine glasses in the apartment and would have been 6 stars ! keep up good work. some reno noise but bearable

8/10

Excellent

13 Mar 2023

Edward

Central location. Beautiful lobby. Room very clean and comfortable. Friendly staff.
No soap provided at hand basin and bath. No bottle water provided. However soap and bottle water provided after I complained.

Leisure Friends

10/10

Exceptional

13 Feb 2023

Dzafran Alif

Honestly one of the nicest hotels I've stayed. For the price paid, it was very grand, rooms was very well equipped, bathtub, oven, washing machine, everything you need. Staff were very helpful and kind, and it was walking distance to both Grand Indonesia and Thamrin City, perfect for shopping in Jakarta. Only negative I have to say was the ventilation in the bathroom didn't seem to function properly but aside from that it was a very pleasant stay. Would definitely come back

Leisure Partner

6/10

Pleasant

07 Feb 2023

GEOFFREY

Well situated

Property situated conveniently in the shopping downtown area - ageing building & planned maintenance poor - room was grubby and many broken fittings - below standard for the price .

Staff lovely and restaurant good .

Needs a facelift and some repairs to command prices they commanding

Partner

10/10

Exceptional

27 Jan 2023

Vivianti

Big room , clean , helpfull staff

Leisure Family_with_children

10/10

Exceptional

22 Jan 2023

Jessica

This hotel is very comfortable and in a great location across the street from the Indonesian Mall. We will definitely stay here again.

Leisure Family

10/10

Exceptional

10 Jan 2023

ALI

Everything are ok but could please focus about the water drink supplier which i suggest to change to be small water bottle and no refrigeration machine in the room.
For another things all very good .

Business Friends

8/10

Excellent

12 Dec 2022

Jenny

Overall ok but the pillows need to be updgraded. One pillow is too soft & the other one is too hard. I had neck pain the next day. Ants on the kitchen counter, I had to put my snacks inside the microwave.

Leisure Self

10/10

Exceptional

11 Nov 2022

JOSEPH ROBERT

Near shopping mall.

Leisure Partner

8/10

Excellent

26 Sep 2022

Mohamad

So so ....

Quite an old building.
Not like other Ascott where you have to request for iron, hair dryers and etc.

Friends_and_family Family

8/10

Excellent

19 Sep 2022

Krisna

Recommended!!

Love the accommodations for sure, specially the location. Very central and easy to go anywhere.

Friends_and_family Family

6/10

Pleasant

26 Aug 2022

Daniel

Not really a business hotel.

While the bed was comfortable and the staff were friendly and attentive, the room and the furniture were old. It was hard to work in the room because the table and chairs were uncomfortable. The shower facilities in the bathtub required me to put a foot on the edge of the tub to be in position to get a proper shower. The water provided (via a cooler) tasted funny.

Business

8/10

Excellent

20 Aug 2022

Michael

Great value and super rooms, in fact apartments. The room service and catering generally at the property lets it down badly.

Business Self

10/10

Exceptional

19 Aug 2022

Michael

Huge room and brilliant location . Prior a exc