Name: One Pacific Hotel & Serviced Apartment
Address: 177, Jalan Macalister, 177, George Town, 10400, MY

10/10

Exceptional

05 Apr 2026

Sandra

Perfect stay with great location. The staff and the hotel condition were great.

Family

10/10

Exceptional

30 Mar 2026

Cheuk Mun Ada

Very clean room, very clean bathroom, very nice staff
I want to come again :) :)

Self

10/10

Exceptional

14 Mar 2026

Hai Peng

Good stay. Big room suitable for large group.

Friends_and_family Friends

6/10

Pleasant

28 Aug 2025

Xiao

This hotel meets most expectations for a budget hotel -- the room is clean and quiet. The staffs did their jobs. The breakfast is not fancy but have something basic. The location is ok -- not many food choices around. But it is close to a major hospital. So, I guess many guests are either patients from other places or patients' families who need to be close to their loved ones.

One major problem of my room was the window leakage. After a night of heavy rain, a puddle of water had formed under the window, making our shoes wet.

Leisure Family

10/10

Exceptional

28 Aug 2025

Anne

Excellent service. Very clean and roomy.

Business_and_leisure Partner

10/10

Exceptional

13 Aug 2025

Mike

Excellent staff, location and close to amenities. Spacious room, clean and quite new.

8/10

Excellent

30 Jan 2025

Nancy

The hotel was convenient for us as we had the car. The rooms are big and clean but it’s a bit noisy, noise from the hall outside and above.

Leisure Family

8/10

Excellent

23 Jul 2024

Kadiman

Clean and comfortable room

Business

10/10

Exceptional

03 Jun 2024

Yueh Huei

Strategic location

Leisure Family

10/10

Exceptional

17 Dec 2023

Zhi Xue

Very good

Partner

10/10

Exceptional

17 Dec 2023

ZiJie, Leslie

The room design is nice and spacious except some facilities eg. bathroom light sometimes keep flashing and the tv reception not good when heavy rain comes the channels will go offline. After rain has stopped one of the chinese channel still continues to go offline.

Leisure Family

6/10

Pleasant

25 Sep 2023

SIAW

Staff is super friendly. Tiles on bathroom could use some upgrade, but overall, the place is very clean.

Leisure Family

8/10

Excellent

20 Sep 2023

Bryan

The hotel was well run and clean, with staff only too willing to assist with any questions/support in relation to local restaurants, transport options, and attending to room cleaning/topping up amenities, etc.

I would have provided a five star rating if the bed wasn’t just so uncomfortable (too firm for a seven night stay).

Leisure Partner

8/10

Excellent

17 Sep 2023

YOKE MENG

The cleanliness of the room. Spaciousness of the room. Friendliness of staff. Eating place easily accessible. A well known hospital opposite.

Leisure Family

4/10

Poor

10 Sep 2023

LIA

they never clean up the Glass we used at the room.

10/10

Exceptional

11 Aug 2023

Qiang

Limitless bit outdated, but overall nice.

Leisure Family

6/10

Pleasant

23 Jul 2023

Pacharapong

location very closed by georgetown area, great food near by. On the rainy day you have to pay rent for the umbrella at the reception

8/10

Excellent

08 Apr 2023

SAMUEL

Awesome Stay with Great Convenience

Our stay is amazing with friendly staff at housekeeping and front desk. The rooms are also great enough for a group of 3 for us, and can host up to 4 pax. Just that the bathroom in my room has spider webs, and would be great if that can be cleared up. Other than that, the room was awesome. It has a little dining table which is awesome for us to feast our dinner and supper on rainy nights. Overall a great stay, thank you. It is also important to note that there is a pharmacy and convenience store at the ground floor so it is really convenient if you are missing anything. :)

Friends_and_family Friends

10/10

Exceptional

20 Mar 2023

GREGORY

Large room. Clean, quiet, comfortable. Strong AC, but the room stays cool most of the time without it. Friendly staff. I will stay here again.

Leisure Self

10/10

Exceptional

12 Mar 2023

Muhammad Hafiz

Will definitely repeat

Leisure Family_with_children

8/10

Excellent

01 Mar 2023

Verified traveler

Great fun at Penang

The room is spacious and clean. Good housekeeping service too. Location is good as easy accessible to many good food amd places of interests via car.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2023

Thomas

The room was reasonably spacious, with room to move for 2 adults, nice solid bed, bathroom is well appointed the room has a safe deposit box which is handy, it has a laundry room with a rm30 per wash. The parking is free and easily accessible.Location along McAllister Road is great for food, 15 minutes walk to New Lane.

Leisure Partner

10/10

Exceptional

06 Feb 2023

Parimila

Their service was good. Booked family room. Their rooms were clean and well kept. Also the location of the hotel is very strategic. Most of the tourist spot locations are in walking distance. They also had 7-eleven just beside the hotel which is very convenient. Just that the check in takes some time if you go on peak time and also their parking is limited.

Leisure Family

10/10

Exceptional

08 Jan 2023

Kalid

simple the best

Leisure Family

10/10

Exceptional

26 Dec 2022

ZUNAIDAH

Ok good

Leisure Family

10/10

Exceptional

25 Dec 2022

Stan

Very comfortable and clean accommodation, located in a nice part of town. Would recommend for short stay.

6/10

Pleasant

23 Dec 2022

Tee Mian

sofa quite old. TV programmes so limited. Boring.

The surrounding coffee shops closed by 4pm.

Leisure Family

8/10

Excellent

20 Sep 2022

Michael kok mun

Staffs very polite and helpful

Leisure Partner

8/10

Excellent

12 Sep 2022

PENG NGE

Hotel staff were very honest to return my daughter's jacket which she forgot when we check out. Thank you the staff involved and the hotel.

Leisure Family

10/10

Exceptional

23 Aug 2022

MAHJOUB

The rooms are very spacious ant 35 sqm! The windows are big so light comes in . It is near GeorgeTown historic centre so we can visit the town , have dinner and enjoy the street art then have s peaceful night sleep away from noisy bars and restaurant within Georgetown who can stay open until 7 am!

Leisure Partner

10/10

Exceptional

10 Jun 2022

Telekom Malaysia Berhad Wong Sack

Cheapest and affordable pricing among hotels.

Leisure Family

6/10

Pleasant

20 Dec 2021

Verified traveler

Nice but noisy

Nice and clean place. But there is no sound proof at all. Constantly hearing children playing, screaming, crying through the hallway although they are in their room. Chair screeching and moving from the floor above doesn't help. You cannot have a quiet moment for awhile. You can expect others to hear you as well.

Partner

10/10

Exceptional

22 Nov 2021

Norziha

Very satisfying, clean and value for money

Friends_and_family Family

8/10

Excellent

31 Dec 2020

SOH

Spacious and clean. But the bed is a bit hard

Partner

8/10

Excellent

07 Sep 2020

WillC

Room was clean and tidy upon arrival. Bed was a tad bit on a hard side and the walls are thin. Can hear other guests coming in/out of the elevator.

Leisure Partner

8/10

Excellent

17 Feb 2020

Patricia

good room though could be a bit noisy at night

we like the room it was spacious, and clean... However the downside was.... bed was a bit hard and only two pillows, (low quality ones) would be better to have a few more, considering the quality of pillows.
also we got a room which was facing the street and the window seal is broken so we cant lock the window.

During the night there was a parade/event on the street
with very loud music up until 3.30 AM so we couldn't sleep until 4 AM which was quite irritating as the hotel did not notify this before we book the room.

breakfast was adequate, nothing fancy, just some rice, noodle, potatoes, sausage, coffe/tea, breads but enough and quite pleasant. the restaurant is quite spacious and clean.

Partner

8/10

Excellent

28 Oct 2019

Verified traveler

If you are travelling in 3-4, do book a suite with 2 bedrooms. It's large and clean.

Leisure Family

8/10

Excellent

15 Jun 2019

Li

Rooms and corridors Clean. Good location near town. Friendly staff.

Friends_and_family Family

8/10

Excellent

10 May 2019

Verified traveler

room big & clean

8/10

Excellent

01 May 2019

Verified traveler

overall is good for the hotel . Need to improve the room sound insulation

Leisure Partner

10/10

Exceptional

25 Mar 2019

Jossie

The room was spacious and clean. It really suitable for those who travelling with big family.

Friends_and_family Family

10/10

Exceptional

07 Feb 2019

janise

Nice hotel if the expectation is not high.

Very pleased with the stay.

Friends

10/10

Exceptional

29 Jan 2019

Anthony

Great place to stay in Penang

Fifth time staying here. Counter was under-staffed at check-in time so had a long wait.

Family

10/10

Exceptional

28 Jan 2019

Verified traveler

Everything you expect

Full marks for a 3-star hotel. Clean, spacious, building and amenities in good repair. Good nasi kandar restaurant opposite also

8/10

Excellent

11 Jan 2019

Verified traveler

good value hotel

I stayed in One Pacific Hotel 3 nights during my trip in Malaysia. The hotel looks quite new and clean. My hotel window was facing the courtyard and the room was quiet. The hotel staff is nice and helpful. The area seems safe.
The hotel is located not really walking distance from city centre and its attractions. On the other side easily accessible by short drive with Grab taxi ( any day and night time).In the same building you can find 7-Eleven and in walking distance few restaurants.
In my opinion this place as good value for money and I can recommend to people looking standard ( mid-range ) hotel for not expensive stay in George Town.

Partner

8/10

Excellent

25 Dec 2018

Verified traveler

You won't get a beautiful facade or boutique like furnishing. But you would be pleased with the cleanliness,comfort and spaciousness of the room. Friendly staff that are responsive to your requests. There is no gym, no coin operated laundromat, no lavish restaurants and cafe. But there is a simple cafe and 711 convenient stall that would serve your most pressing needs for food and necessities. The whole hotel is newly renovated and the aircon, water heating, plumbing is still pretty brand new, giving hotel guests peace of mind. Well run hotel.

10/10

Exceptional

20 Nov 2018

Wayne

Our favorite hotel of the 4 different places we stayed at while in Georgetown. Clean, quiet, big room with mini fridge, comfortable bed, large bathroom / shower, great friendly staff, good simple tasty breakfast buffet (and lunch also), good location, approximately 20 minute walk to Komtar for example if you like to walk, or many buses / Grab options.
A 7-11 and a pharmacy right next door/in same building. This is where we would stay if we visit Penang again.

Partner

8/10

Excellent

11 Nov 2018

Verified traveler

Hotel room is comfortable to stay in and the location is near to the places that I wanted to go to.

6/10

Pleasant

17 Sep 2018

Verified traveler

Penang Trip

Nice hotel and close to night markets. Hotel bed are a bit short for europeans also bed cover is not wide enough. Overall I recommend this hotel but make sure you are very early for the hot food at breakfast. By the way the head chef is very friendly 🤗

10/10

Exceptional

12 Sep 2018

ziv

Good Location Free Parking

Hotel Staff is very nice and my phone was left behind in the bathroom, cleaner informed the front desk and return it back to me when check-out.

8/10

Excellent

31 Aug 2018

Julia

Toilet need to be improve

Partner

8/10

Excellent

21 Aug 2018

Verified traveler

A satisfied client

Nice, clean hotel. I guess hotel is still new. But, my only disappointment is the coffee house. They shut too early.

6/10

Pleasant

13 Aug 2018

Jocelyn

The aircond took very long to get the room chilled.

Partner

8/10

Excellent

10 Aug 2018

Verified traveler

Decent hotel on quieter end of Macalister Road

It was a satisfactory stay. Only problem was the unstable wifi which was annoying. The cleaning staff did excellent work.

8/10

Excellent

26 Jul 2018

Wong

Nice serviced apartment for family

Clean, child friendly apartment. Hotel lobby are friendly and gives some good recommendations for food.

10/10

Exceptional

15 Jul 2018

Verified traveler

Nice hotel

Lovely hotel with easy access to the main town by taxi. Friendly staff and clean rooms

8/10

Excellent

23 Jun 2018

Verified traveler

Comfortable stay. Appreciate the location which is near many things in town and its cleanliness. Staff are polite and helpful. Was out most of the time so did not try any amenities. Room was spacious

10/10

Exceptional

14 Jun 2018

miko

Super hotel for my Penang trip

Location is fantastic, room is big and comfy, clean and value for money!
I will definitely return for the same hotel for my next trip back to Penang

10/10

Exceptional

26 May 2018

Verified traveler

Friendly staff. Have to walk slightly for food options during dinner as the nearby eateries closed after lunch.

10/10

Exceptional

13 May 2018

Dot

Nice hotel closed to amenities and food.

Pleasant and cheerful staff. Already knew my intented arrival and ready to serve. Could make changes and make request for my guests to check in before me due to later arrival. Looking forward to our next stay with this hotel.

6/10

Pleasant

13 May 2018

Verified traveler

Clean Hotel

Staff very helpful with any questions.
There was only open WIFI available even though I was given the specific SSID and password for WIFI connection.
No bathrobe provided.

10/10

Exceptional

16 Apr 2018

Khairul Ridhwan

Very Clean Hotel

This is my second stay at the same hotel. When I stayed last year, I’m impressed with the room facilities and cleanliness which makes make come to stay at the same hotel again this year. On top of that, it’s conveniently located at most of major attractions in Penang and is very near to the city. The hotel also provide ample parking space for its guest. I will definitely stay here agin whenever I come Penang for a holdiay with my family and friends

10/10

Exceptional

25 Mar 2018

Simi

City Hotel with Ample Car Park

Always my choice whenever visiting Penang with friends and family's for following reasons:-

In city centre
Sufficient car park bays
Easy to get grab cars
Helpful security officers especially with the handicaps
choice of 2 rooms with living room and mini kitchen facilities (only lacking in the mini kitchen is paper towels to dry hands) which works out to be more economical than a hotel room suite

10/10

Exceptional

06 Mar 2018

flelianty

Hotel or apartement nearby hospital in Penang

Prefect place to stay. 02 bedroom apartement is really clean n convinient. Specially for those who is olanning to go to hospital. Just a cross the street is Loh Guan Lye hospiral. 5-7 minutes walk to Island hospital and 7 minutes by taxi to Gleneagles hospital
Easy to find the food .. just next to hotel there is nice nasi hainam resturant.. or try the hawker nearby jalan ranggon or new lne just a 5-10 minutes walk

They also have a convinenient store

Family

10/10

Exceptional

27 Feb 2018

Anthony

Nice hotel in good neighborhood. Had extensive view of fireworks from our 7th stores window.

Family

8/10

Excellent

26 Feb 2018

Vince

Nice Hotel BUT.....

1st of all this hotel is nice to be only 3 star. Only disadvantage. The only public bus 102 doesnt go pass Jalan Mclaster from Komtar station. It also take 45 mins before another bus comes along. Found out the street is one way only going back to Komtar & Jetty w/ 101 bus #. Also most hotel have limited English channel & news.

.

8/10

Excellent

10 Feb 2018

ignatius

hotel nice and clean

hotel nice, and clean, breakfast ok, nothing special.

8/10

Excellent

31 Jan 2018

sri

well v book the apartment and it was really convince and clean. affordable and nice, but just the checkin progress was too slow but overall was nice

10/10

Exceptional

07 Jan 2018

Verified traveler

Good place for stop over

Good clean hotel, very friendly and helpful staff. Comfortable stay.

8/10

Excellent

31 Dec 2017

Tan

Wonderful food trip with family. Amazing food!

We were on a local food trip with the family. Enjoy the hawker foods a lot and easy to move around using grab. Love the Penang laksa, chendol, char Kuen Teow, Lor Har, etc.

The street art is very nice, perenakan house plus wonderful food museum were very interesting. We truly love the places that we visited.

The Nonya food at Winn’s cafe is the best that we had, definitely highly recommended. We loved the oral oral, steam fish, curry kapitan, sago pudding with fresh coconut milk and the pulut Hitam..... so yummy! Very reasonable price for good quality foods!

Projeck nasi lemak ...... we had 3 different styles —— grilled cheese lobster, Ayam n sotong, and they are just amazing.

Family

10/10

Exceptional

26 Dec 2017

Verified traveler

Great hotel!

Hotel staff were nice and pleasant. Hotel room was clean and maintained well everyday for our 3 night stay. Facilities functioning. Not too far from the Jetty side of Georgetown nor Gurney plaza.

6/10

Pleasant

17 Dec 2017

Verified traveler

Room was okay okay only for the price. Can get better hotels for the same price range, no choice to choose this cuz booked kind of last minute on school holidays.

Family

10/10

Exceptional

10 Dec 2017

AS

Value for money

Clean and new hotel

8/10

Excellent

11 Nov 2017

Yew Wei

Nice

Good and clean hotel.

Partner

8/10

Excellent

07 Nov 2017

Joshua

Basically its huge, location is not nearest to town centre but it is convenient enough. Plus point is sufficient parking.

8/10

Excellent

11 Sep 2017

Weng Kay

Great for family stay

Conveniently located in Georgetown where u can easily call for Grab or Uber to get to nearby places. The apartment style rooms are spacious and clean for families or group of friends. 7-eleven conveniently located downstairs for purchase of necessities. A rather popular chicken rice shop is located just next to the apartment. Wifi connection is average perhaps becos it is peak tourism period as the external network seemed to be slowed down too.

Family

8/10

Excellent

08 Sep 2017

Shu Qin

Clean and tidy. Convenient location

Family

10/10

Exceptional

30 Aug 2017

Chee Kin

Good hotel experience

First time staying at this hotel. No initial expectation. Pleasantly surprise with the clean quad-occupant room. Towel is a little yellowish but not a major issue. WiFi can be patchy at times. Ample parking space to park my car. Overall good. Keep it up.

Family

8/10

Excellent

26 Aug 2017

Mutwakil

V Good

When you pay 40+ $ per night and you get almost NO WIFI that is really big/big deal. Other than that everything else, in terms of staffing, cleaning, food, is almost PERFECT..

10/10

Exceptional

11 Aug 2017

chaeles

Was a pleasant stay.
Hope to visit again next year.

8/10

Excellent

28 Jul 2017

Verified traveler

Great place to stay

Room was clean, the toilets are too.
very convenient location to most of the tourist spot in georgetown too.

Partner

8/10

Excellent

23 Jul 2017

Ash

Good hotel but public transport bit difficult

Very clean room and free water bottles provided everyday. Staff also very helpful with any questions. Only issue is the one way road it's on; there is a bus stop right outside to take you straight into Georgetown, but getting back and getting to Batu Ferringhi but bus is a bit of a nightmare as the buses don't stop there on their way back. Other than that, very nice modern hotel.

10/10

Exceptional

23 Jul 2017

IRENE

Comfortable, clean rooms. Good location too.

Family

10/10

Exceptional

20 Jul 2017

Nazira Bee

The staff at One Pacific were great and answered all our queries with a smile. Special thanks to Dickson

Family

8/10

Excellent

20 Jul 2017

Verified traveler

The place is excellent. Next to the chicken shop n 7 eleven. Maybe 10 mins away there is a hawker food centre. I will definitely stay here again. For shopping i think its a bit far as i didnt see one nearby while driving along.

Partner

10/10

Exceptional

11 Jul 2017

Phang

A great place to stay

We picked the double room apartment for our family weekend getaway.
The rooms are clean and new. Mattress are firm.
Staffs are friendly and helpful when we struggled with our keycard.
Location is good and central.

Cons : limited indoor parking.

Family

8/10

Excellent

07 Jul 2017

Verified traveler

Enjoyable

The rooms were spacious and clean and it feels like you are away from the city even though the hotel is smack in the city. But please remove the rugs if you cannot keep it clean.

Family

8/10

Excellent

06 Jul 2017

Verified traveler

Basic but clean

Staff was friendly on check in, apartments were clean, very basic rooms but overall decent. Location was alright it was nice that there was a 711 downstairs below the building and there was a Cafe at the end of the block that was open 24 hrs a day. Overall I'd say 3.5/5.

Partner

8/10

Excellent

03 Jul 2017

Charlie

Nice Hotel with reasonable rate

We booked their quad room. Big, clean and comfortable.

Family

8/10

Excellent

14 Jun 2017

Verified traveler

Walking distance to hotel with good food nearby

The hotel was quite clean and many good food nearby all within walking distance. It is also very near to the hospital which is very convenient.

Family

10/10

Exceptional

11 Jun 2017

Denny Kurniawan

Big room with afordable price

Good choice for hospital traveler. In front of loh guan lye hospital penang. Big room, clean and recomended

Partner

8/10

Excellent

10 Jun 2017

Firdaus

Just an average stay

It's just an average stay. In the web it says 3 1/2 -4 star hotel but it's over rated and a little over priced. Apart from a pretty new and clean hotel, There is nothing much to offfer. Need transport to get around as there is no restaurant or food stall nearby.
Requested for 2 extra pillows was told they'll only provide 1 because each room only entitle for 2 pillows
The breakfast was just average and both days are having same menus but the service staffs are very friendly and helpful

Partner

10/10

Exceptional

08 Jun 2017

Anita

Room is quite soundproof, nice surrounding

I'm so happy with the room, well at first we booked for standard room and request for king bed size but when we checked in, they only have twin size so they suggested us to upgrade to executive room with additional charge, not really a nice check in experience but after we stayed we thought that we made the right choice, since the room is not only spacious but it's quite soundproof. We can sleep well and happy wifh our stay. The surrounding of the hotel also nice, like 7eleven, pharmacy, Sin Nam Huat (chicken and pork rice), etc. Happy to come back to this hotel.

Partner

8/10

Excellent

11 May 2017

Verified traveler

Friendly staff. Comfortable apartment. Great for family.

8/10

Excellent

10 May 2017

Verified traveler

Comfortable

We are satisfied with the space & facilities provided. But less convenient when looking for foods at night. Will consider to stay again for next visit to Penang.

10/10

Exceptional

02 May 2017

SOON YOON

Nice hotel

Friendly staff, but house keeping may understand but speak minimal English.

Family

8/10

Excellent

01 May 2017

Susan

Convenient location & close to local amenities

Lovely stay; would come again. Staffs are friendly and helpful. Modern facilities and lovely to come back to the hotel for a nice hot shower and air-con room! Wifi is a bit slow for downloading but manageable to check emails.Breakfast was good; although only 2 choices of local fruits available which doesn't reflect the abundance of fruits Malaysia has to offer!

10/10

Exceptional

25 Apr 2017

MikiYW

Spacious room with acceptable price

The room is big enough for 2 people to stay in standard room with acceptable price in Penang. Clean, location is good which very near to Gurney, customer service is friendly enough. I've problem with my standard room which the air cond is not working & they upgraded me to executive room which is even bigger without any extra charges. Thank you so much & pretty sure will recommend this to my friends & family.

Family

10/10

Exceptional

24 Apr 2017

Sam Fan

Nice hotel at central of town

Nice hotel to stay
Transportation very convenient
Food no problem around the corner
Shopping mall all near by
Hotel is clean and staff is friendly
Facilities not important to me .

10/10

Exceptional

23 Apr 2017

Khairul Ridhwan

Very clean and comfortable stay

The hotel is very near to major attractions in Penang. Parking spaces were provided for hotel guests free of charge. We opt for aprtment with 2 rooms and it was a very comfortable stay. The hotel is new and clean. The only hiccup is the provided wifi connection was really slow. Highly recommended for a short/long stay in Penang. Will definitely come again!