The Privilege Boutique

Cambodia , Siem Reap - North
Siem Reap, street 22
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50 reviews shown

2/10

Poor

19 May 2023

Jacqueline

Extremely bad hotel.

We arrived at night and were not fully aware of the condition of this property until the next morning. The property is nothing like the photos. Our room was filthy. Mould on the shower curtain and stains all over the upholstery. Underneath the toilet seat was disgusting. The bed was rock hard. The swimming pool was dirty and had green mould on the tiles. The property was infested with mosquitoes. There was no restaurant or bar. We were served eggs at breakfast that were only partially cooked. We left after one night.

Partner

2/10

Poor

25 Jan 2023

andrea

Don’t be fooled by the pictures

The pool had a film over it and wasn’t pumping round so didn’t want to use it as it looked dirty…The restaurant was closed so we had to order breakfast and then we had to eat it in our room…The bar was also shut down so couldn’t get a drink…The rooms themselves looked lovely but the bed was very uncomfortable and the shower was luke warm and the plug hole was all blocked…I felt like squatters …

Partner

6/10

Pleasant

18 Jan 2023

Clement

It might have been privilege to stay at the Privilege Boutique hotel some time ago, but is not any longer. The property feels old and in need of refurbishment (that might explain the cheaper price compared to other 4 star hotel in the area). The pool doesn't look very clean (on the surface of the water) and the pool chairs are simply dirty (I didn't see 1 person using the pool during my 4-day stay). There is no restaurant so you need to pre-order your breakfast in the evening and the staff will bring it and set it up in the small outdoor space in front of the room. There is also a karaoke next to the hotel which can be noisy in the evening.
What saves this property is the staff which went out of its way to make our stay pleasant. We asked for mangoes for breakfast and they happily obliged; they also made phone calls for us to book restaurants.

Leisure Family

8/10

Excellent

05 Dec 2022

Tyla

Quite central, staff very attentive but breakfast options could be better. Still worth the price.

Leisure Partner

10/10

Exceptional

22 Mar 2020

This hotel is absolutely amazing! Customer service to the highest standards, staff is super friendly and welcoming and happy to help. Breakfast was good although service a bit slow sometimes. The room was spacious and clean with a great balcony. The hotel is quiet, 10 min walk or a 3 minute Tuk-Tuk ride to pub street and market. Supermarket and pharmacy 1 min walk away. Beds are comfortable and the room has good sized bathroom. The pool is really nice and the bar serves really good cocktails. I would definitely recommend staying here.

Leisure Partner

10/10

Exceptional

24 Feb 2020

Verified traveler

Great hotel well located in quite area but close by the city center. Big modern and confortable room with balcony. Wonderful staff very kind and helpful who will go out of their way to make your stay enjoyable. I definitely recommend it and hope to go back again.

Leisure Self

10/10

Exceptional

01 Feb 2020

Verified traveler

My aunt and I stayed here for 3 days in January and would definitely recommend it. The staff were lovely and so helpful, particularly Prally and the younger girl (who I unfortunately didn’t get a name for). The hotel is in a really good location as it is only a 5 minute walk to town. The hotel has a feel of. Family run hotel and it really was amazing just how helpful n slovenly the staff were.

Leisure Family

10/10

Exceptional

31 Jan 2020

R&B

Staff fantastic, could not help you enough.
Location good, easy walking distance to market and pub street .
Room spacious and clean.
Bed and pillows comfortable and cozy after a long day.
Pool large, nice chairs and umbrellas.
Pool towels provided.

Leisure

10/10

Exceptional

30 Nov 2019

Marvin

A budget friendly jewel in Siem Riep

They are wonderful! The service is impeccable and you will be well treated by everyone. Of course, it is not a 5-star hotel so you may see the rooms are not perfect, however, the staff service quality surpasses these little details, I would definitely stay there

Self

10/10

Exceptional

16 Nov 2019

Debi

Lovely hotel with great pool

Wonderful staff. Comfortable clean room. Great rain shower. Good breakfast. Pool wonderful respite from the heat. Tours booked through front desk were all great and priced competitively. Highly recommend!!

Partner

10/10

Exceptional

21 Sep 2019

Sandra

Great Place

I prefer the smaller boutique hotels because I like the personal service and this hotel was wonderful. I chose this hotel also because of the affordability ($134 for 3 nts.); the location (10” easy walk to Pub Street; Old Market); the amenities (free daily laundry up to 4 items, SIM card, airport pick up, mini fridge, hot water pot, bottled water, breakfast); a LOVELY pool; and the reviews on the kind staff. My room was quiet even though I was on the 1st floor. Sept. Is low season for travel so not a lot of guests were there. Everything you need is nearby- a mini mart is directly across the street.
Tuk tuk driver was always available in front. The rooms are huge. WiFi is good. Great hot shower and ac. The only recommendation would be that at breakfast, ONE cup of coffee is included- would have like free flow.

Self

10/10

Exceptional

07 Sep 2019

Adam

Amazing property - staff is phenomenal!

Our stay was just perfection. Great central location with lots of restaurants and stores nearby. All tour operators will pick you up from here. Staff is SUPER attentive and so very nice. Breakfast was plentiful and delicious. And I enjoyed the immaculate pool and poolside with beautiful landscaping every single day. Highly recommend this hotel. Everything was superb!

Partner

10/10

Exceptional

02 Sep 2019

JAKE

i normally stay at pricier places... this was better

Partner

10/10

Exceptional

05 Feb 2019

Shannon

Would absolutely stay here again!

The online photos are exactly what it looks like in reality. The hotel staff are incredibly friendly and helpful. We booked all our transportation/tours directly with the hotel, and everything went smoothly. Amenities were a nice touch. Our flight was delayed an hour and passport control was hectic, but a driver provided by the hotel was still waiting when we reached the other side. We were also given 8 free pieces for laundry service, which I wasn’t expecting. The only downside with this property (at least in our room), although not a huge deal, is that the bathroom is rather open so if you’re traveling with friends/family there’s not much privacy when showering other than a flimsy shower curtain. The toilet luckily is behind a sturdy door though. Nonetheless, I would highly recommend this hotel.

Family

10/10

Exceptional

16 Jan 2019

Sarah

Nice hotel in a quiet street close to the busy streets. The staff is very professional and helpful. A good experience!

10/10

Exceptional

27 Dec 2018

Christy

The staff was amazing and so helpful. Greeted us with a cool towel and a lovely beverage. They upgraded our rooms to fit our comfort needs. Exceptional!!

Leisure Friends

10/10

Exceptional

10 Dec 2018

Verified traveler

Nice hotel, service were excellent with super helpful and attentive staff. Definitely going back again

8/10

Excellent

14 Oct 2018

Yi Ting

Relaxing boutique hotel

What I like about the room is that it's large and clean with all facilities you need like blow dryer, shampoo products, vanity kit etc. The setting though is neither luxurious or delicate - we found in Room 104 a rough wooden wardrobe, make-shift shower curtain, a not quite fixed faucet, random mix of white & yellow lightings. The hotel offers to wash your clothes for free, max 8 pieces per room, which is a big plus for travelling in hot weather and I actually needed to take shower twice a day!
Breakfast by the pool is a bit hot in the morning so one day we asked the staff to deliver food to our room instead which they were happy to do so. Good variety and quality of food for breakfast, however it may take a long time for the food to be served and therefore it's recommended you make your order earlier than you would usually do. In case you need to go out very early in the morning, just inform the staff the night before and they'll prepare take-away breakfast for you the next morning.
Pool is not big but good enough for the small number of guests.
Staff speak very good English and are helpful in taking care of your requests and answering your questions.
The hotel is walking distance to a number of restaurants and spa and even to the pub street. Calling tuk tuk is very convenient and much cheaper using the Grap app (like Uber), which takes you to these places for around 3,000-3,800R.
I'd say the hotel is overall good value for money.

Friends

10/10

Exceptional

18 Aug 2018

Clara

The hotel staff, facilities and location made my trip to Siem Reap a wonderful experience. The staff is exceptionally friendly and helpful. They are efficient and you always feel that you are properly looked after. The facilities are very well maintained, and the salt water pool is more than a bonus. It is the best way to wake up in the morning. The rooms are simple, large and very clean. It does not have a restaurant but they serve a lovely breakfast. There are many restaurants right outside your door. The hotel is very well located and minutes by tuk tuk from the main part of town but far enough so it is quiet.
I highly recommend this wonderful boutique hotel and look forward to staying there again.

10/10

Exceptional

15 Jun 2018

Anne

Great hotel for couples and families

Choosing to stay here was the perfect decision for us. Staff were extremely kind and helpful throughout our stay. Everything was very personalised and they even made an effort to remember our names. The hotel was located in the city, yet in a quiet surrounding and that made the stay relaxing. Everything was great and we will definitely find ourselves back here again.

10/10

Exceptional

17 May 2018

Ruth

Fabulous place to stay

It was an absolutely gorgeous hotel and the staff were incredible. My room was large and very comfortable, the breakfast was delicious.Good sized pool with nice loungers and umbrellas. !0 minutes walk over the bridge into the heart of Siem Reap. Free laundry service was available for a few items per day which makes a real difference in the heat. It was glorious and I will stay there again.

10/10

Exceptional

11 May 2018

Lauren

Amazing Stay!!

The service here is top notch. Breakfast is amazing (very good!), Wifi worked great, the rooms are clean and well maintained. We stayed in 2 rooms as we extended our stay, they upgraded our room. The first room's bed was pretty hard, the 2nd room was more comfortable and much larger.
The pool is beautiful and we enjoyed many days there as it was quite hot outside.
I highly recommend staying here. There is a convenience store across the street to purchase snacks, beer, etc. They gave us 4 bottles of water each day, 2 when cleaning during the day and 2 more at turndown.
Location is great - close walk to everything, but far enough from the bars to be quiet at night!
Only negative was that they have several frosted windows (privacy) but they don't have any type of curtain/drape to cover them, so light did come into the room pretty early.

Partner

10/10

Exceptional

28 Apr 2018

Verified traveler

Service is Outstanding - Like You're Family!

I've been traveling for four months across several countries and staying at many different hotels. Privilege Boutique was among the best or quite possibly the very best for the degree of hospitality they provide. All of the staff at the front desk knew my name from day one. When I returned to the hotel in the afternoons, they would greet me by name, ask about my day, and see if there was anything they could book or arrange for me. They were so helpful in recommendations as well as just making me feel welcome. The room I stayed in was very comfortable, and the hotel location was great - close to everything without being so busy that it would have been loud. There was a made to order breakfast every morning that was very good. Privilege also connected me with a most amazing tuk tuk driver - Dara - who drove me everywhere and by the end felt like a friend. The only downside about the hotel is that the pool was not cold - it was fairly close to the air temperature, which in April was very hot. However, it would take a ton of energy to keep a pool of that size cold in Cambodia, so this didn't bother me too much. It certainly did not detract from my amazing experience at the hotel. Cold showers were a wonderful way to cool off after a long day touring temples. I have to say that at the end of my experience here I was very sad to say good-bye to the staff. I felt like I was leaving family! How many times can you say that about a hotel experience?!

8/10

Excellent

25 Apr 2018

Chubbs

Fantastic staff who where very helpful and friendly. The facilities where very nice and clean my only issue which is more personal preference was the breakfast facilities being outside i would prefer to be sat inside. The breakfast itself was very nice and freshly made. Overall my 3 days spent here where enjoyable and pleasant and i would recommend.

10/10

Exceptional

23 Apr 2018

Mao

Very Impressive Hotel

First time to Siem Reap and did not expect such a nice hotel. Very impressed.

Family

10/10

Exceptional

06 Apr 2018

Billie

This was a beautiful new hotel and the service was great. When we arrived we discovered that we had made an error when booking our reservations. They graciously found a room for us that night and moved us to a more desirable room for the remainder of our stay. There is a lovely pool which was a wonderful place to relax for drink after a busy day. The reception staff were very helpful in assisting us with transportation and shopping directions. I highly recommend this

Family

6/10

Pleasant

29 Mar 2018

samantha

Disappointing stay

We stayed for three nights in March. We had expected a lot, but, we were quite disapppointed. There was only 8 sun lounges. The pool got quite busy in the afternoon after coming back from the temples, and there simply is not enough lounges. Made to order breakfast is quite a slow process. Also, a poolside menu is available, but, we never sighted the menu. You would think the hotel would want to promote extra services available. We were never offered a drink around the pool side. The staff were friendly and helpful, but, failed to deliver the service which is to be expected from an expensive boutique accommodation. On arrival we were advised that there were many mosquitos, and when I asked for an insect spray, I was told that the small supermarket across the road sold insect spray!

10/10

Exceptional

28 Feb 2018

Jason

Excellent service in an A+++ location

We wife and I enjoyed our three-night stay in the Privilege Boutique and would almost certainly stay again. The service is FLAWLESS. From the moment the staff greet new guests with their signature \"Welcome home\" to the final goodbye, you really feel taken care of. The pool and poolside breakfast are also very nice.

I also consider the property's location ideal. It's on the \"atmospheric\" side of the river, away from the shopping strip and just far enough from Pub Street to keep things quiet (as long as you don't mind chanting monks from the nearby monastery, which was a rather persistent soundtrack during the daytime). It's a short walk to Pub Street, several night markets, and the National Museum.

Our room was generally quite comfortable: large and equipped with a nice bed and rain shower. The room could have used a few decorative touches, though. The walls were minimally decorated, and the bathroom area lacked hooks for used towels.

Siem Reap is in the tropics, so insects are expected. That said, we had a pretty severe mosquito problem in the room one of our three nights. Nets or incense-style burners would have been helpful. But I don't necessarily hold that against the hotel. I think we just lingered in the entranceway a little too long after dark.

All in all, this is a great property that ought to be considered by any couple looking for an intimate retreat in a central area of Siem Reap!

Partner

10/10

Exceptional

12 Feb 2018

Kenneth

Superb boutique hotel

This small hotel is in a reasonably quiet location close to the centre of town. The level of service provided was excellent with a nice pool, some large suites all at a very affordable price. We got free laundry and airport pickup. Would highly recommend

Partner

10/10

Exceptional

08 Feb 2018

Kalyanasundaram

Wonderful experience!

A small beatiful boutique hotel in a good location manned by staff with the motto to go any extent to satisfy guests. You will remember them fir their hospitality. Hats off to the manager Ms. Bunnah, who is probably the driving force behind this attitude. The Manager, staff Anna, Jasmine and also others at the restaurant are wonderful and are absolutely nice to interact with. The gentleman at the reception immediately brought in a new curtain for room when I suggested and was even keen to get more feedbacks! From the moment you check in till the time you are seen off everyone takes care of you very well without being intrusive.

Partner

10/10

Exceptional

04 Feb 2018

Eric

A gem in Siem Reap

Just the perfect hotel in Siem Reap that won’t cost you an arm and a leg! It’s a very personal and intimate hotel with a very friendly and helpful team. The location is also perfect, near enough to walk to most attractions in town but away from the noise. Would definitely stay here again when I return to Siem Reap in the near future.

10/10

Exceptional

08 Jan 2018

Verified traveler

Great place, very nice and friendly staff. I fully enjoyed my stay!

Partner

10/10

Exceptional

11 Aug 2017

Kirsten

Lovely stay - fantastic staff

Incredible stay! Service was top notch. From the help with trip planning, the SIM card to the included laundry...everything was perfect. The staff was so great with incredible attention to detail and everyone was so friendly. Can't recommend this place enough! Great for the price. It's also super close to everything!

Partner

10/10

Exceptional

26 May 2017

Verified traveler

Great hotel!

Very nice hotel to stay in. Great pool and staff. Breakfast was good. Good Wi-Fi. Not many rooms at the hotel so not many people there too. Meant it was nice and quiet when lounging by the pool.
Rooms need a little bit of updating with more decor.
Location is about 15-20 minute walk to the main area of Siem Reap.

Partner

10/10

Exceptional

13 May 2017

Verified traveler

Stop searching, book this hotel!

We stayed here for 4 nights and it was one of the friendliest hotels I have ever been to. The location is perfect as it is only a 7minute walk to Pub Street but the hotel is in a quiet area. There are lots of places to eat near by. The free airport transfers both ways all went very smoothly. The staff are all sensational, very helpful, always smiling, nothing is too much trouble for them. The rooms are big and clean with coffee/tea making in the room and small fridge. We had to do some work online while we were there and the wifi internet was excellent. The pool is lovely. There is a water refill station in reception where you can fill your water bottles for free as many times as you like. The breakfast is cooked to order and you can order anything from the breakfast menu which is very varied. Plus as much juice, tea, coffee as you like. The chocolate croissants were amazing! The hotel organised our tuk tuk driver everyday (Mr Chet) and he was an excellent driver who took us where ever we wanted, he was always on time and waiting for us even when we were gone hours inside the temples. They can also organise a car with driver as well although we liked going about in the tuk tuk. I highly recommend this hotel and would definitely stay here again

10/10

Exceptional

30 Apr 2017

Rosa

Great boutique hotel, close to Pub St and restaura

Big rooms, bathroom was gorgeous with shampoos etc provided as well as daily bottles of water. Staff looked after any request and were lovely. Pool area a great haven from the heat and cacophony of Siem Reap. I had a massive balcony overlooking pool.

10/10

Exceptional

24 Apr 2017

Ryan C Chai

A hotel with an excellent team of staff

The fantastic team of staff at The Privilege Boutique Hotel went beyond the call of duty in making sure our recent stay in Siem Reap a very memorable one. Ms Phally Soun at the front desk and her team exude warmth and passion for hospitality. We were made to feel right at home the minute we stepped out of our taxi and swoop comfortably into our room, which was spacious and comfortable. Phally also made sure breakfast was packed the next day when we had to start very early for our excursion to the temples. Thoughtful gestures like this really made a huge difference to a traveller's experience. The hotel is within walking distance to the heart of Siem Reap e.g Pub Street but on a hot day a ride on the tuk tuk is advisable. All in all we highly recommend this hotel and will happily check in again.

8/10

Excellent

17 Apr 2017

Verified traveler

Boutique oasis

Lovely small hotel, close to Wat Bo and within walking distance of several great restaurants and Pub St. There is also a super coffee shop on the corner of the street. The hotel has fabulous gardens with lots of trees and plants and a sunny pool with excellent sun loungers. The room was very spacious with a separate lounge and huge bathroom with the largest bath, a shower and double sinks. The staff were outstanding in their attentiveness and friendliness.
Although the room could do with a little attention - fresh sofa, easier patio doors, a nicer shower curtain - this did not detract from our overall stay. We would definitely recommend this hotel as a wonderful place to stay in Siem Reap.

10/10

Exceptional

07 Apr 2017

Verified traveler

Amazingly friendly and helpful staff

The staff is absolutely amazing. We have lived in Cambodia for several years and stayed in many hotels there while travelling. In general almost everyone in Cambodia is friendly but this was above and beyond. Genuinely kind and caring staff who helped us over and over again. Cant recommend enough.

Partner

10/10

Exceptional

27 Mar 2017

Young

Great hotel service

I have stayed this hotel for a couple of nights in Mar 24th, 2017, and it was a great. They picked me up at the airport to the hotel, and all staffs are very hospitable, helped me everything what I wanted.
The hotel is not a big but everything well prepared, and so peaceful, cleaned. I strongly recommend this hotel and I must book this hotel again if I go back to Cambodia again.

10/10

Exceptional

17 Mar 2017

Jeanine

Home Away From Home!

I can't begin to tell you how much we enjoyed our stay at The Privilege Boutique. We were welcomed with cold towels and fresh squeezed fruit juice while we checked in. Anna showed us to our room and explained all the amenities and how everything worked. She also went over our tour itinerary and arranged packed lunches on our early tour days. Each time we left a tuk tuk was arranged for us if we needed it and each time we returned we were greeted with smiles. We were provided with free bottled water in our room that was replenished every day. When we got back from dinner, our beds were turned down for us. The pool was beautiful with generous hours and the desk was staffed 24 hours a day.n The grounds were always clean and there were always lounge chairs available by the pool. The AC made for a welcomed retreat after a hot day of temple exploring.

Our stay happened to land on International Women's Day and when we returned back from a day of temple exploring we were greeted with roses from the staff. It's touches like this that make a stay special. I can't think of one time that our expectations were not met during our stay and would definitely stay here again and recommend them to friends and family. In other words, I can't wait to go back!

4/10

Poor

11 Mar 2017

christine

did not get to stay in this hotel because staff transferred us to another one.

10/10

Exceptional

03 Mar 2017

Kim

Can't say enough...

There aren't enough superlative words to describe our stay at Privilege Boutique.
We were upgraded to a villa suite - huge with comfortable beds, rain shower & stone tub, lovely sitting area & delightful terrace to watch the koi swim. Everything is very very clean including the super pool area. Breakfast is good - we liked table above the street to watch the daily traffic flow. Location is great - many restaurants very nearby & only about 10 minute walk to city market. Tuk tuk or driver available for tours if needed.
We travel frequently & the staff here are the BEST we've ever encountered. The facility was wonderful itself but the staff is what makes it truly awesome! Thank you, Julie, Phalley, Sehta, Anna, Long, Buna & entire staff. We're already hoping to visit again next year!

10/10

Exceptional

23 Feb 2017

kathy

Great Hotel for the price

Great hotel for the price your paying. (Great price as well) staff was lovely and very helpful. They went out of their way to make your stay smooth and enjoyable. Breakfast was good. Location is 10 mins walk from main market area or 5 mins tuk Tuk ride. Rooms were very clean bed very comfy even the roll up was very comfy. Would definitely recommend anyone looking for a cute boutique hotel for this price range!

10/10

Exceptional

16 Feb 2017

Jennifer

Recommend

Beautiful pool, great service, personable staff with the best English I heard on my trip. Only 8 rooms in the whole hotel so it's the kind of place where they remember your names and really care about the impression they make. Clean and up to western standards. Easy walk to the main area or a $2 tuktuk that the hotel will happily grab for you

Family

10/10

Exceptional

13 Feb 2017

Verified traveler

Alex the property manager was excellent

While we had a problem initially as we were taken to a different hotel than what we had booked without any pre notice, the manager and the GM of the property went out of their way to ensure we had a pleasurable stay.

Alex, the property manager, took personal care of us and provided us with valuable advice and transport assistance. An asset to the hotel...thanks Alex

Family

10/10

Exceptional

07 Feb 2017

Garry

Treated like royalty

The staff make this boutique hotel, extremely friendly and super helpful, not experienced this level of service for a long time. The Airport pick up was also a nice touch. The finishings in the room were a little shady, but that in probably the standard in Cambodia and an easy fix. I was upgraded to a suite with the biggest bath I have ever seen, didn't fill it up as it would have taken 3 hours to fill. The breakfast Menu is also good your choice of anything or everything. All in all really excellent and highly reccommended

2/10

Poor

23 Jan 2017

steven

a Sham

A sham. I booked three nights one month in advance. Every thing's seems fine. 1 weeks before I arrive, they sent me email to reconfirm airport pick up, Since I already booked a car, I told them not necessary. When I arrive hotel about five with my friends. (two couples booked two rooms). The manager told me they upgrade us to another hotel. I told them I don't want to change hotel and then they told me there's water and pumping system problem. I don't think it's the truth. They are just over booked and then put some guest to another hotel of the same group. The hotel they brought us is fine , a big resort hotel, but this is not I want.

Partner

10/10

Exceptional

22 Jan 2017

Masaya

I LOVED IT!!!!

Such a pleasant stay!!
The room was spacious even with a king-size bed, big sofas and a big bath tab, which made our stay very comfortable.
The hotel is just a few mins walk from the Pub Street, where great restaurants and bars are. And a convenient store is right there.Yet it's in a quiet neighborhood and nothing disturbs your sleep.
I really loved their swimming pool.
The breakfast is good. You should try their noodle soup at least once during your stay.

They told there were still some retouchs are undone. One little request. Please consider another faucet for the tab. It must take hours to fill out the tab with it.

I would stay here again when I come back there.
Overall, I LOVED IT!!

Family

10/10

Exceptional

27 Dec 2016

Kishan

The Most Amazing Place I've Stayed At

I was little skeptical about staying at a small boutique hotel in Cambodia of all places, but The Privilage exceeded all of my expectations. We spent three nights there, and my parents and I were literally sad to leave. We felt like it was our home, and the people were like our family. The nicest people we've met.