Name: Hotel Saranac, Curio Collection by Hilton
Address: 100 Main Street, Saranac Lake, 12983, US

4/10

Poor

13 Jul 2026

Lynne Cleveland

I have stayed at Hot Sara before and enjoyed it. This time, however, we were placed in the \"annex\" section. The room was terrible - we nicknamed it \"the dungeon\". Little tiny windows, bare bulb overhead lighting, inadequate bulb-type bedside lighting. We had a suite and it was the least luxurious thing I have ever stayed in. The shelf under the bathroom sink fell to the floor every time you tried to take a towel of the shelf! Add to that the fact that a wedding party booked the ballroom bar so we could not use one of our favorite parts of Hot Sara and the whole weekend was just a disaster. To add insult to injury, we paid over $400 a night for sad, dingy accommodations. Hot Sara - we loved you before, we love you a lot less now. You really need to re-evaluate the annex section of the hotel, decorate the rooms more effectively and charge a lot less until you do!

Family

10/10

Exceptional

28 Jun 2026

Richard

Rooms are on the small side.

Self

10/10

Exceptional

16 Jun 2026

Robert

What’s not to love about antique charm in beautiful condition? To have amenities such as this at a location to attend a World-Cup ski event is very much appreciated!

Family

4/10

Poor

09 Jun 2026

Nancy

The room was very small. The bathroom was abnormally small and my husband had a hard time maneuvering in there.

Friends

10/10

Exceptional

06 Jun 2026

Holly

This hotel is worth every dollar!
Wonderful, friendly staff with lots of ideas for what to do in the area.
Room was spotless with good bed and solid shower.
Recommend the terrace for sunset and watching the lights come on in town. It's a short walk to shopping and a riverside brewery.
The upstairs bar has creative cocktails and there's a historic great hall to settle in if it's too cool for the terrace.
We added the breakfast included option and had 3 options on the menu. Pancakes are huge and filling! Get the fresh blueberries.
Lots of history on pictures around property. Great gift shop. Parking garage with covered level and entry to hotel.
So many outdoor activities to enjoy including access to the cycling rail trail. We saw many bikes.
It's like Lake Placid without the parking nightmare.

Partner

10/10

Exceptional

29 May 2026

David

Night and day as opposed to a similar hotel in Lake Placid. Clean, bright, clear tap water and an excellent restaurant with 2 bars, one of them a stately inside-outside combination with views and tons of room. I visit Saranac Lake for work and will be staying here again.

Self

10/10

Exceptional

20 May 2026

Sadullah

Clean room, nice staff. My kids loved it

Family_with_children

10/10

Exceptional

15 May 2026

Deran

Beautiful hotel, great location, and a delicious dessert at the on site restaurant.

Partner

8/10

Excellent

14 May 2026

Geoff

Great outdoor parking.

6/10

Pleasant

24 Apr 2026

Danielle

We didn’t realize there was no fridge or coffee maker in the room. Coffee available downstairs, though.

Walls are thin and doors and don’t go down to the floor, so you can hear everything everywhere.
We were on the 3rd floor and could hear the band on the second floor very clearly.

But. The bed and the pillows were amazing!

10/10

Exceptional

19 Apr 2026

Diane

Beautiful historic building with a friendly staff and a beautiful bar area. The room and bathroom are on the small side but still comfortable and clean. Would definitely stay again.

Family

6/10

Pleasant

17 Apr 2026

Laura

Room

10/10

Exceptional

11 Apr 2026

Nick

The staff was friendly and helpful for the check in process. I was able to check in early and the staff was very approachable. The parking garage was spacious and easy to get to. Lastly, the bar on the second floor was classy, the drinks were great and they had live music. Overall, the property was very nice.

Self

10/10

Exceptional

05 Apr 2026

Mark

The staff was amazing! Clean room! The restaurant/bar was amazing. The food was $$$ but sooo worth it. So many fun things to do. Cant wait to go back

Partner

10/10

Exceptional

02 Apr 2026

Jenny

Fabulous hotel! Service was amazing as was dinner at the hotel restaurant Campfire!

10/10

Exceptional

23 Mar 2026

Robert

We took some time to absorb the atmosphere of this place while staying 3 nights for the XC World Cup. The Grand Ballroom with its Speakeasy bar and analog games, the fitness room… We loved it, and the restaurant dinners were also excellent and memorable.

Partner

10/10

Exceptional

17 Mar 2026

Sara

Very warming and welcoming

Friends_and_family Friends

8/10

Excellent

22 Feb 2026

Jonathan

Staff was helpful and restaurant was great. Room (a deluxe suite) was disappointing - very dark with no real windows, and no amenities typical of a suite (tiny fridge, no dishes m, silverware or glassware).

Family

6/10

Pleasant

20 Feb 2026

Peter

We were disappointed in our accommodations. Our room in the annex building had thin walls and we could clearly hear conversations and the barking dog. There was rust on the floor of the shower wall. There was no shelf to hold items personal care items in the bathroom. The circuit breaker kept tripping making the TV, refrigerator and microwave inoperable. There was no night maintenance person to help until one was called in. The solution was to move the microwave to another outlet, not in the same circuit. This event took a couple of hours to be resolved. The front desk was very accommodating through the whole process and gave us a $200 credit. Not what you expect for paying nearly $450 a night for 5 nights!

Partner

10/10

Exceptional

18 Feb 2026

Jennifer

Great customer service. The hotel is really a classic and restored beautifully. Will stay again!

Family

10/10

Exceptional

14 Feb 2026

Penelope

The staff was wonderful and we had a lovely dinner at the hotel.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Daniel

Room was super clean. All members of the staff were so friendly and professional.

Partner

10/10

Exceptional

09 Feb 2026

Tracy

Very clean, friendly staff, great location.

8/10

Excellent

09 Feb 2026

Mathew

Good, great

8/10

Excellent

08 Feb 2026

Guy

Clean room. Comfortable beds. Front end staff was friendly and helpful. We had to request a new room because our first room was noisy like pipes being banged on.
The restaurant was nice and clean. Service was fast and friendly.
The concierge area has lots of local recommendations and coffee available all the time.
King room didn’t have a mini fridge and is very cramped. Double queen room was great.

Partner

10/10

Exceptional

02 Feb 2026

Christine

Restaurant and bar staff were next level!

10/10

Exceptional

08 Jan 2026

LINETTE

Excellent facilities. Everything like a picture.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Cheryl

Drinks at the upstairs bar were wonderful. The whole hotel has undergone a huge transformation. We had dinner in the restaurant was also very pleasant. Big shout out to all the staff-from our check in to our happy hour and dinner all were very friendly and accommodating.

Leisure Friends

8/10

Excellent

29 Dec 2025

Karen

Clean, pleasant and helpful staff, excellent dining experience.

Leisure Family

10/10

Exceptional

28 Dec 2025

Robert

Room was small but very well appointed.
Our room had a nice view of St. Bernards Church and
Lake Flower beyond. Breakfast downstairs was excellent!!
The parking garage was also a pleasant surprise.
Car was nice and clean after the nights snow storm.
Can’t say enough good things.

Leisure Family

10/10

Exceptional

24 Dec 2025

Julia

Beautiful hotel! Beautiful area!!!! Gorgeous ballrooms

8/10

Excellent

30 Nov 2025

Alice

Very small bathroom

Leisure Family

10/10

Exceptional

29 Nov 2025

Marty

Was a great few days. Some amenities were limited due to the holiday, which is understandable.

Partner

10/10

Exceptional

24 Nov 2025

Roseanne

The staff was AMAZING, from front desk to the Camp Fire restaurant- every single person was helpful and friendly. Loved having the suites in another building but still next to the parking garage and short walk to the main building- even in 24 degree weather it was a cinch. The digital key service was wonky and not effective, but having a physical key was nbd. Def stay again!!

Leisure Self

10/10

Exceptional

02 Nov 2025

kathleen

Excellent staff. This hotel offers everything. Wonderful dining. Bar on second floor very comfortable. Excellent cocktails.

Leisure Family

8/10

Excellent

02 Nov 2025

Mindy

The room was nice and spacious but did not have two bedrooms as I thought. It had one bedroom with two beds. Kitchen items were very nice also. Beautiful hotel

8/10

Excellent

14 Oct 2025

Mark

Attentive staff, easy parking, comfortable room except for tiny bathroom, nice lounge selections

Leisure Family

6/10

Pleasant

10 Oct 2025

Beau

Hospitality and charm were definitely missing on this trip. Not sure if management has changed but it feels different, a bit cold overall.

Self

10/10

Exceptional

25 Sep 2025

Arbay

Loved my stay.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Steven

Despite platinum Expedia status, no room upgrade was offered at check-in and when I asked we were told no other rooms were available even though the couple in line behind us at reception were offered several alternatives. However, after mentioning this in a Hilton review we were offered a complimentary breakfast which was very kind of the hotel management and greatly appreciated by us.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Thomas

Good view of the lake, parking garage next to hotel no charge, property in a nice area.

Leisure

4/10

Poor

13 Sep 2025

Eric

We didn’t like the fact that the suite section was not even in the same building. If you’re paying for a suite at $400+ there should be some convenience attached to it. We have stayed at Hilton hotels across the country and know that there is always shampoo and conditioner in the shower, well here they were all empty. Then went to use the keurig and there was a used pod in it still, but wasted my time even getting more coffee for it as it didn’t even work. And then to top it all off, when booking I paid for a buffet breakfast, that don’t even exist, but was offered an extremely expensive breakfast in which at that point they felt bad for us and just gave us the breakfast, which should have been free anyway due to awful taste of it. Needless to say we won’t be staying here again!!

Leisure Partner

10/10

Exceptional

11 Sep 2025

Michelle

Always enjoy my stays at this historic and iconic hotel... ae

10/10

Exceptional

29 Aug 2025

Janis

The hotel was just right for myself &16 year old grandson's 3 day trip.We ate at restaurant several times,had spa treatments, he used weight room every day while i shopped in hotel gift shop or nearby stores.Lake Placid a short trip away with plenty of things to do as well.

10/10

Exceptional

25 Aug 2025

Sandra

Our choice to stay here was a last minute one due to the threat of rains at the campsite we'd intended to sleep in.
The bed was like in a fairy tale - so comfortable and cozy.
The food at the \"Camp Fire\" restaurant was spectacular (we even spoke with the chef which was an added treat!!).
And the location allowed for easy walking to the charming town of Saranac.
Highly recommended!!

Leisure Partner

10/10

Exceptional

23 Aug 2025

Brian

We love Upstate New York

What a wonderful trip, first timers to the Adirondack's and it was AMAZINGLY AWESOME. Saranac Lake is a laid back fun little village. You have the faster past in Lake Placid which was a short scenic drive. We rode our bikes along the Rail Trail, shopped in both towns, very good restaurants - had barbeque and the BEST Brussel Sprouts at Smoke Signals in Lake Placid.

Partner

6/10

Pleasant

08 Aug 2025

Al

We were charged $22.50 for something after we checked out. Only drank 2 bottles of water which were supposed yo be free.

We stayed 3 nights. The room was slightly cleaned the morning after the 1st night. Looks like someone started but left. We had to call for extra toliet paper which was reluctantly delivered.

Leisure Family

8/10

Excellent

03 Aug 2025

Ayelet

Great accommodation but bad restaurant service

We were checked away from the main building , in the old interns dorms. Which turned out to be wonderful: very spacious and updated.
The main building doesn’t have a lobby as far as I could tell, anyway.
Bed was very comfortable.
Breakfast was supposed to be served in a restaurant in the main building.
The waiters said there is just one cook at the kitchen and asked us to return in an out. This is unacceptable- you are not supposed to start your day one hour later because of a bad staffed restaurant. The waiters seemed to be UN knowledgeable about how billed is paid: claiming they will claim it from the hotel, and the hotel will buy it on your bill. And they did not know what should be covered by the hotel and what’s not. Which was disturbing.
Eventually, everything was covered by the hotel, but the waiter tried to give us as little as possible “are u OK with just water?” And avoiding coming to our table and offer anything like orange juice or coffee.
One of the worst experiences for breakfast at a hotel.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Felicia

The layout of the hotel was a little complicated. You had to walk outside thru the parking deck to get to another building to get to our room.
We had a 3 night stay. The first day we had to ask for housekeeping for towels and have the beds made.
The second day housekeeping never came so when we got back to our room after being out all day, the room was never made up. The next morning we needed fresh towels so we called the front desk to have them delivered. They never came. They had a hard time meeting the bare minimum of what you would expect at a hotel.

Leisure Family

10/10

Exceptional

16 Jul 2025

Thomas

Fine historic propert.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Kathleen

It was great

Leisure Partner

10/10

Exceptional

29 Jun 2025

Ron

Trip to Saranac

We had a great stay at the Hotel Saranac. It was very clean, nicely restored and the beds were very comfy. They had a great restaurant and bar also. I highly recommend a stay there.

Partner

10/10

Exceptional

17 Jun 2025

NATHAN

Quiet

Business

10/10

Exceptional

12 Jun 2025

Lynne Cleveland

Clean and very affordable. The great hall bar was the place to be - very inventive cocktails!

10/10

Exceptional

29 May 2025

NATHAN

Room very neat, especially bathroom

Business

10/10

Exceptional

06 May 2025

Sara

Camp Fire was a fantastic restaurant on property, Taylor in the Great room (bartender) was phenomenal and the spa was just what we needed! We only had a few days to get away but even for being off season, this was a great destination and was so peaceful and quiet for us to relax and recharge!!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Jennifer

Everything was perfect

Leisure Self

10/10

Exceptional

20 Apr 2025

Lauren

very spacious

Leisure Partner

10/10

Exceptional

09 Apr 2025

Eliza

I left my watch there and they mailed it back. Great employees. Thank you.

8/10

Excellent

02 Mar 2025

Kelley

Just wish the room was larger!

Leisure Family

8/10

Excellent

17 Feb 2025

Ryan

#corn bread

Bring back the corn bread at the Campfire Grill!!! It was a staple to the experience.

Friends_and_family Family

10/10

Exceptional

12 Feb 2025

Cassidy

Loved staying here

Leisure Family

10/10

Exceptional

11 Feb 2025

DAVID

friendly staff ln the busiest weekend of the year

Leisure Self

10/10

Exceptional

10 Feb 2025

Richard

Great Hotel!

Great location right in the middle of town - we went for the winter carnival. Walking distance to everything we wanted to see!

Partner

10/10

Exceptional

09 Feb 2025

dale

We love staying in a historic hotel with all the amenities. The small bathroom and elevator comes with the history. Very convenient with free 2 story parking right there.

Leisure Partner

4/10

Poor

09 Feb 2025

Lisa

For a Hilton, a historical property, and what we paid, I was very disappointed. Stayed in a suite in a separate building. It's the little things that add up to a lot. Cobwebs on the dining light fixture, hanging from ceiling; holes in blanket; no conditioner left in shower; room temperature way too high. Maybe the main building is better but won't be going back.

Leisure Family

8/10

Excellent

09 Feb 2025

Aaron

The room could have been cleaner. There was other peoples hair all over the shower and bathroom. The rooms are very nice and modern but not soundproof so you better hope you have good neighbors unlike us. The staff was very trashy and rude which was shocking for such a nice hotel. Overall we would stay again and the problems are fixable with better management and staff. Greta location and great town.

Leisure Partner

8/10

Excellent

08 Feb 2025

Janette

The first room we were put in had no heat they were able to quickly move us to a warm room

Leisure Friends

10/10

Exceptional

06 Feb 2025

Karen

Hotel is clean, quiet and beautifully preserved. We were there for the winter carnival and found the town friendly, walkable and ready for visitors. Our bed was comfortable with wonderful pillows. I had an issue with the shower control; without my specs I blasted myself and the floor with cold water from the handheld device. Ha Ha, probably heard me downstairs. I will return to \"Hot Sara\" and the lovely village of Saranac Lake.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Daniel

Super clean, and all staff was very helpful and professional. Would highly recommend it...

Partner

8/10

Excellent

03 Feb 2025

James

The suits were nice and roomy

Leisure Partner

8/10

Excellent

30 Jan 2025

Sandra

Traveling alone, I especially appreciated feeling safe throughout my stay. The staff was especially helpful. Returning to the hotel groggy and hungry after a medical procedure, the young woman at the desk walked me to the restaurant, which was not yet open, and made sure I got a sandwich to take back to my room. Little things like this make all the difference.

Business Self

2/10

Poor

20 Jan 2025

Derrick Eugene

The rooms are cold and they can’t change the temperature in the winter. It will be a frosty sleep.

Business Self

10/10

Exceptional

01 Jan 2025

Caleab

Hotel Saranac Review

What an experience to stay in Hotel Saranac, I recommend to everybody. The convenience of having two bars, a restaurant, gift shop, spa, salon, barbershop, and all other amenities right in one building. It is a must go stay Hotel experience.

Partner

10/10

Exceptional

29 Dec 2024

Erin C.

Nice stay !

Nice stay in a tiny town! The locals were friendly.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Douglas

Everything at the hotel was fine with the exception of the on site restaurant. The service was exceptionally slow,the menu prices were excessive compared to the quality of the fare. An example would be the twenty five dollar burger that one had to search to find the burger after thirty-five minute wait. Unacceptable!

Leisure Partner

6/10

Pleasant

28 Dec 2024

Tina

Reception staff upon arrival was disappointing, we were not able to dine at the hotel or use Great Hall for a beverage. Concierge staff, Jan and Helene were lovely and knowledgeable. They made our stay memorable. Gift shop staff were also excellent.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Julie

This is a great place to stay!

Leisure Family

10/10

Exceptional

16 Dec 2024

CAROL

Great hotel

The hotel Saranac is an amazing place to stay. There is so much to do in the hotel and the surrounding area.

Friends_and_family Family

10/10

Exceptional

11 Nov 2024

William

Accomodating. Professional and friendly.

Leisure Partner

10/10

Exceptional

20 Oct 2024

Adam

The Superior Suite was very spacious and comfortable. It was extremely quiet the entire weekend and dinner was delicious at the Campfire Grill. There are many great places to go within walking distance as well as many options for hiking and outdoor activities within a short drive. We will definitely be back!

Leisure Partner

10/10

Exceptional

19 Oct 2024

Nancy

Nice hotel and will stay again. Housekeeping was missed one day but was done the next day.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Alex

Exceeded expectations! Wonderful and charming hotel, so glad we stayed there. Would recommend to stay there again

Leisure Partner

10/10

Exceptional

15 Oct 2024

Laurie

Very enjoyable stay!

Leisure Partner

10/10

Exceptional

15 Oct 2024

dianne

Hilton Curio Collection Hotel…rooms are small but very well equipped! Restaurant food is very good. Also has a great room with bar, fireplace and games to keep you busy. Staff members throughout the hotel are friendly and helpful. Parking on site…and they have a great mercantile type store in the lobby. Fun place!

Leisure Family

10/10

Exceptional

15 Oct 2024

Darrell

Great time

Leisure Family

10/10

Exceptional

03 Oct 2024

Pierre

Great hotel & restaurant

8/10

Excellent

30 Sep 2024

Karina

Overall really nice stay. The staff is exceptional and the Campfire Grill & Bar was outstanding!

Leisure Partner

10/10

Exceptional

29 Sep 2024

Robert

Really nice hotel centrally located. Will stay again

Leisure Friends

10/10

Exceptional

26 Sep 2024

Edward

43r3

8/10

Excellent

24 Sep 2024

CRISTINA

It was lovely and charming.
I wish it gad a coffee maker, microwave.

Business Self

10/10

Exceptional

13 Sep 2024

Sylvia

Great hotel, friendly staff, walkable to everything. Room was large, very comfortable bed

Leisure Partner

6/10

Pleasant

05 Sep 2024

DONALD E

Room was very small and elevated access was inconvenient

10/10

Exceptional

04 Sep 2024

Linda

We are repeat visitors to this lovely hotel. We love the Adirondacks and Saranac Lake area. This hotel is a great launching pad to explore the region. We love the food and warm hospitality and service at Campfire, the hotel restaurant. We will be back again for sure

Leisure Family

8/10

Excellent

31 Aug 2024

Monica

The hotel itself is lovely and the room was very nice. They don’t help you with luggage. The food in the restaurant could be improved. Spa is great. Outdoor bar on terrace is great.

Leisure Self

10/10

Exceptional

30 Aug 2024

christopher

Great hotel. Everything is within walking distance.

Leisure Family

4/10

Poor

26 Aug 2024

jin

Staff service was unpleasant, the front desk was not welcoming.

4/10

Poor

09 Aug 2024

Deborah L

Smaller than it seems.

Be prepared to pay 18% more for room service. The room was so small it was hard to have room to get dressed. The bathroom did not have a tub. They could not arrange for a small fridge for our room. We travel and this is not on our destination list. This hotel, though close to the hospital , does not offer any medical discount. We reserved online and apparently amenities cannot be accommodated when you go online.

Partner

10/10

Exceptional

06 Aug 2024

Judith

Relaxed and quiet atmosphere

Business_and_leisure Self

6/10

Pleasant

04 Aug 2024

catherine

No choice but to stay here. Checked in at 10, paid 400.00 for the tiniest room with no microwave, no fridge and the room was so close to the next room over I felt like I had a roommate. Highway robbery

Business Self