Name: Laurel Lake Placid
Address: 2375 Saranac Avenue, Lake Placid, 12946, US

10/10

Exceptional

26 Jul 2026

Lisa

Clean and very comfortable.. highly recommend

2/10

Poor

26 Jul 2026

Sandeep

My experience with Expedia was very bad but everything about the property was great.

Expedia booked a wrong category of room for us and then refused to speak to us at all to solve the issue. The chat support kept saying we will get back and disconnect us while the issue remained unsolved. Not the trip has ended and still they have not connected to us. One of the worst customer service experiences.

10/10

Exceptional

25 Jul 2026

Ryan

Newly renovated. 2 min walk to the main strip.

8/10

Excellent

25 Jul 2026

michael

It was a good location

10/10

Exceptional

24 Jul 2026

Gregory

Great location, friendly staff, fresh towels and clean rooms. Breakfast was fine. It was nice there was coffee in walking distance.

10/10

Exceptional

20 Jul 2026

Michael

Very nice property. Parking was a challenge with the race. I parked on the lower level and always found a spot. Maybe just spruce up the entrance down low (I know it’s a maintenance area) but it’s also a hotel entrance. Front enterance could
Use some sprucing as well. May seem
Minor, but this is the guests first impression. I will
Just trying to help with some
Useful feedback. Definitely be Back.

Self

10/10

Exceptional

20 Jul 2026

Danielle

Nice room and nice areas to hang out

4/10

Poor

20 Jul 2026

Mary Ann

For the price we paid for one night - zero live television. Breakfast not until 8:00 am.
Only a keurig with no regular coffee in the lobby.
Room configuration was nice, however the sofa was very old & uncomfortable. No telephone in the room to contact assistance. Overall not good, we will not revisit this hotel.

Partner

10/10

Exceptional

19 Jul 2026

Diana

Really well located and great price!

4/10

Poor

18 Jul 2026

Melanie

We had thought the hotel would be more elevated than it is (the marketing photos do not come close to telling the real story), especially for the price paid ($820 for three nights). The whole place was dirty and worn out. Old furniture, stretched out sheets that didn't stay on the bed (gross), broken air hockey table and pool, 2-3 available snacks in the vending machine, dog hair on furniture, an AC system with worn knobs (very difficult to change settings), cobwebs in various places - on the shower rod, in the lobby on the lamp, grimy and dirty under and behind surfaces.

The outside looks drab, weeds everywhere. Staff was an okay level of friendly. We were glad for the clothes steamers (no iron boards). Breakfast options were \"mid”, like you’d find in Motel 6 (basic toast w/ cold butter, juices, oatmeal packets, yogurt, micro pancakes). Breakfast is not open until 8am. No coffee put out until that time other than the keurig (which takes forever when there's several ppl waiting)?

Before we booked, we read that “breakfast boxes” are available 7-8am. We requested one and the staff was very perplexed and then we were told that option had been cancelled months ago, but no offer to just offer us a few things that were already being set out?? How odd! If we hadn't just grabbed a couple bars ourselves, we would have basically gone without food for hours.

Great location. I was envious of those who stayed at nearby properties who likely paid less than we did. What a scam.

Family_with_children

10/10

Exceptional

16 Jul 2026

Alicia

Great experience! Nice location, helpful staff. Thank you!

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Judson

Shower was dangerous

4/10

Poor

15 Jul 2026

Charlene

Pool closed
Sofa sleeper was not a sleeper just a couch

Family_with_children

8/10

Excellent

15 Jul 2026

Tommy

I’m here in business so the cost was the driving factor. Room was clean and cool that was all I needed.

Self

4/10

Poor

15 Jul 2026

Wanda

There really wasn’t many amenities. No pool or gym. The air hockey table and pool table was a nice touch but the air hockey wasn’t working and neither was free. The room I was in was a double but offered no chair to sit in or desk. The worst part was breakfast. An embarrassment to be honest. Eggs offered was a bowl of hard boiled eggs. Packaged string cheese also. Unappealing bread offerings and barely any fruit. The seating options in the lobby were plentiful and nicely designed but no seating in rooms. Other family staying all had different rooms including one that was a double queen bunk bed. Not sure if this was a new hotel but for the price or the room it’s not worth it.

Family

4/10

Poor

14 Jul 2026

taylor

I had a 3 night stay Fri-Sun. For starters, I called Friday early morning to request early check in. We showed up way earlier than expected around 11:30a so I checked with the front desk to verify a request for early check in and was told “yeah actually it doesn’t look like it will be too long and we’ll call you.” 3:40p rolls around and I went to the front desk to check in never receiving a phone call. Get to the room and it is disgusting. Black mold and obvious moisture around the windows and a/c unit and the smell to come along with it. Hair in the shower, cobwebs in corners with long hair entangled in it. Dead bugs on the wall ledges and in corners. Live spiders hanging in corners. Hairy/dusty wall trim. My small toddlers feet were black from the floor. I politely complained to the front desk attendant within the hour of check in, who assured me he would speak with the GM who would promptly call me for a resolution. I checked in again around 930p, again on Sat AM, again on Sun afternoon and once again on Mon AM for check out. Never once hearing from the GM and dealing with 1 very passive attendant and another somewhat rude attendant who insisted they offered me a room change.. (they did not). I finally escalated my complaints Tuesday morning. There clearly is no sense of customer satisfaction in this joint. Might I add… Furniture is shabby and outdated. Pool was closed, broken air hockey table and the outdoor grounds were miserable at best. Amenities? Too pricey for this!!

Family_with_children

4/10

Poor

14 Jul 2026

Raghvendra

Breakfast was horrible, I went mid hour during the breakfast time and items like bread, muffins were over and they had no refills.. amenities ice hockey table was out of order, pool was not operational, parking was a problem.. bar was closed for the event for a day.

Family_with_children

10/10

Exceptional

13 Jul 2026

Viktoryia

Our stay was amazing!

8/10

Excellent

13 Jul 2026

Alicia

Front desk staff very accommodating to us. Rooms are clean and comfortable. Consider using different cleaner that is unscented. Pool not open but otherwise everything good.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Kevin

The staff were nice and it’s a unique looking hotel. The management would benefit from focusing on the details outside of the hotel such as all the sand in front of the entryway in one area and make sure they inform customers that the Indoor Poo, is not in service. That was a main reason my wife booked the hotel; for the pool. We particularly liked the availability for customers to take small bags of ice for coolers, etc. The staff were friendly. Some seemed to be on “chill” mode but otherwise nice place.

Partner

10/10

Exceptional

13 Jul 2026

Robert

Had an amazing time would visit again

Partner

4/10

Poor

13 Jul 2026

John

The hotels.com booking clearly showed a balcony on the second or third floor overlooking the lake. There were no \"Lakeview\" or \"Balcony\" option for the the room type, so it leads you to believe that because you pay more for the room type, you will get the balcony and view with the room type. I paid over 3 weeks in advance, and was told when I arrived that there were no more of my \"room type\" with a balcony available and was given a first floor room with the door and view adjacent to the parking lot, much like the older \"Motel\" style places of yesteryear. When I complained I was given an email adress to someone the frontdesk said was the manager. I stayed 4 nights over the July 4 holiday, sent the email July 1, and to this day haven't heard back. I asked AI about all this, and AI says this is all a reoccurring process with properties that were recently renovated while cutting corners. They offer amenities for rooms, but only have one or two rooms with the amenities you expect, take pictures and sell the rooms on it. Then when you get there break the news that your room isn' t quite what you expected, and give you an email address that no one answers. I didnt want to ruin my kids time so I put up with it, and they did love their vacation, but the Laurel keeps bugging me to review so there ya go. Hope this helps.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Stephen

Staff was very helpful and location was great to down town.

Family_with_children

10/10

Exceptional

11 Jul 2026

Christopher

The front desk staff was great, I’m not sure what all the negative reviews were talking about. The hotel itself was beautiful, although it could use some upgrades. Room was beautiful with the lake view. Overall great experience, fairly clean.

Partner

4/10

Poor

08 Jul 2026

Eric

This place sounded great through the reviews, but it really wasn’t. There was mold in a lot of places and when we asked to have our room made up as we were leaving for the day, it wasn’t done by the time we got back at 6 PM. Our refrigerator had an awful smile coming from it and it took them forever to replace it.

10/10

Exceptional

08 Jul 2026

Alicia

Great location! We were able to walk to restaurants and shops. Rooms were basic but the bunk room provided all the space our family of 5 needed.

10/10

Exceptional

07 Jul 2026

Lyudmila

We had a wonderful stay at this hotel. The staff were exceptionally caring, attentive, and genuinely committed to making our stay as comfortable as possible. They listened carefully to all of our requests and were always happy to help, which made us feel truly welcomed and well looked after.

The only minor downside was that the breakfast selection was somewhat limited and could offer a greater variety of dishes.

Overall, we had an excellent experience and would gladly recommend this hotel to others.

Friends

8/10

Excellent

07 Jul 2026

Lisa

Great for the price

Family

8/10

Excellent

06 Jul 2026

Anna

The hotel room was very basic. Instead of curtains, there were only blinds, and there were no bedside tables next to the bed. The breakfast was disappointing, with only coffee, pastries, yogurt, and fruits available. The best thing about this hotel is its location - it's right in the city center.

Partner

8/10

Excellent

05 Jul 2026

Marcia

Very clean and excellent location!!! Staff was very friendly and the atmosphere was very unique!
The only “complaint” I have is that the pull out sofa was terrible. It was more like a futon- very hard and no mattress at all, literally just sleeping on an uncomfortable sofa. That should not be considered an additional sleeping space.

Family

8/10

Excellent

05 Jul 2026

Cara

Stayed here on 4th of July weekend with my teenage son. The location is perfect to enjoy Lake Placid, everything is an easy walk. The common areas are anesthetic, modern, and have a perfect view of Mirror Lake. We had a lake view room, it was beautifully designed and very spacious. The cleanliness of the room was overall very good but the baseboards did have a heavy layer of dust and debris, so I knocked off one star for that. Would definitely recommend if you’re spending time in Lake Placid!

Family

4/10

Poor

05 Jul 2026

Oliva

Let me start on a positive note, staff are okay. Checking in and out was easy.

We’ve been to Lake Placid many times before but this is the first time checking in at Laurel Lake Placid.
I was disappointed at this hotel. Expedia rating was excellent and I banked on it. I booked a suite. It was located across the actual hotel. Our suite door is by the unpaved parking lot. That’s our view! Our room smells musty and has cobwebs by the window. I reserved for 6 guests. Came in with 4 towels, drinking glasses only 2 . I had to make my request but there was no phone on the room. We had to go outside and go across to the hotel main building to pick them up ourselves. We were told the whole hotel does not have a phone and someone will come to bring the towel. The towels came the following day after we stopped by at the front desk again. There was some loud pounding above us . We asked if there was a construction going on. They said no then the sound stopped. The next day, there was a loud sound again, I think from the guests above. and the ceiling is not sound proofed. Breakfast is also not good at all.
Overall, we did not enjoy our stay. I find it pricey for the quality of suites.

Family

8/10

Excellent

05 Jul 2026

Susan

The staff was incredibly friendly and helpful. They checked on me, while I was on the way and helped a lot when the parking lot was full, which happened a few times during the holiday weekend. The continental breakfast was minimal and all pre-wrapped, but coffee was plentiful.

Pet

10/10

Exceptional

05 Jul 2026

Charles

The Laurel worked so well for a family of six traveling together. Very hard to accommodate grandparents and grandchildren together. This worked beautifully. The location to the lake was great and an easy walk into town. We would return in a heartbeat!

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Bruno

In room mini fridge on the floor very bad idea, hard to use for anybody. Why don’t put it and microwave beside sink lot of space for… ? Hours for breakfast it wrong (too late) from 8h -10h. If you planned activities probably you should bypass it.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Maira

The front desk staff was very good

Family_with_children

10/10

Exceptional

03 Jul 2026

William

Very clean

10/10

Exceptional

03 Jul 2026

Cynthia

It was a great location. Walkable to the main street and Mirror Lake. The front desk staff and bartending staff were outstanding. The room was big. Parking was a bit tight though. Not enough spaces.

Family

8/10

Excellent

02 Jul 2026

Kristen

I love the lobby spaces and the bar. So many spots to just relax. The beds were like sleeping on a cloud

10/10

Exceptional

30 Jun 2026

Mary

The lobby is extremely nice and the location is perfect! Just park your car and walk Main Street all you want! The only thing we didn’t like was the TV. It was small for the room and we couldn’t log into Netflix. We were tired after hiking all day and just wanted to watch TV after dinner.

Friends

6/10

Pleasant

29 Jun 2026

BO

Room was clean, but small, no chair. View of the parking lot. The lounge area was good size, we enjoy playing the pools. That was all we can do at the hotel. Breakfast was just continental nothing much to rave about. Good nearby resturants. I only score what I score because the price we paid for was a bit too high for what the hotel has to offer, which was just a place to sleep.

Friends

6/10

Pleasant

29 Jun 2026

Francis

Not the view I was expecting. Propert is a little shabby around the edges. 'Breakfast' was lacking - nothing available to put on the oatmeal (even sugar). No bananas, etc. Apparently a fee was charged at check out but no receipt was available?

Partner

10/10

Exceptional

26 Jun 2026

John

Staff were all very welcoming

Partner

10/10

Exceptional

24 Jun 2026

Scott

Beautiful place, cozy lobby, cute bar. Great location within walking distance to plenty’s of bars and great restaurants. Highly recommend.

Partner

10/10

Exceptional

23 Jun 2026

Stephanie

This is a beautiful hotel with many great indoor gathering spots to hang out and enjoy the view of Mirror Lake. The rooms were spacious, although a bit sparse. Super comfortable beds and every TV channel you can imagine! The location cannot be beat here as it is right at the top of Main Street. So many shops and restaurants are within walking distance, as is the Olympic Museum, and the views are breathtaking! The staff was very friendly and welcoming as well. I definitely would recommend this hotel to anyone, and will absolutely be making a return visit in the near future!

Partner

10/10

Exceptional

23 Jun 2026

John

Great Location

Partner

8/10

Excellent

22 Jun 2026

Ajinkya

It was okay

6/10

Pleasant

18 Jun 2026

Keith

The room was a lake view but not really a decent lake view. The room was large but there was no chairs to sit within the room. The fridge was the smallest dorm room fridge possible and the microwave was also the smallest, least powerful microwave possible and no coffee machines in the rooms. The TV remote was faulty and with no chairs the TV mounted on the wall was uncomfortable to watch from the bed. I'd love to go back to Lake Placid but this will not be the place I would choose to stay again. My wife disliked the shower as to turn it on you have to turn the faucet while the water, cold water starts to spray on you and took forever to warm-up if you are the first in. The shower had no shelves to place your own toiletries. The breakfast was served from 8 am to 10 an versus starting at 7 am, we have things to do.

Partner

6/10

Pleasant

18 Jun 2026

Jeri

redone hotel. Rooms were a nice size only issue was the TV could only be watched from the couch and not the bed. Also there are no coffee machines in the room. Need to go downstairs to make your coffee which was OK but our last morning there were no coffee pods except decaf. Not a happy camper.

Partner

8/10

Excellent

18 Jun 2026

Brian

Breakfast could use improvement

Partner

6/10

Pleasant

17 Jun 2026

stephane

Rooms not cleaned as expected. Basic breakfast, 4.5/10

Friends

10/10

Exceptional

15 Jun 2026

Elizabeth

Close to downtown and shops. Rooms were clean and lots of room.Staff was very friendly, helpful and welcoming.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Cynthia

Great!

Partner

10/10

Exceptional

12 Jun 2026

Bill

Great location, nice hotel, lots of areas to congregate and chat

Partner

8/10

Excellent

09 Jun 2026

Margaret

The room was large and clean. Shower was updated and had good water pressure. I slept very well. The view of Mirror Lake from the hotel was nice. My only negative point is that there is no coffee machine/service in the room. There is coffee on the main floor, but I'm the kind of person who like a cup of coffee first thing in the morning in room. Other than that, this was a pleasant hotel.

Self

10/10

Exceptional

08 Jun 2026

Grecia

Great location, is close to the street that has many restaurants and other stores. Is close to a super market as well.
The room was great as well, enough space and confortable.
I will improve breakfast

Partner

6/10

Pleasant

07 Jun 2026

Robert

Room was smallish. No frills. Clean. Comfortable bed. No chair in room. Great location. Place was nice but not exciting.

Self

10/10

Exceptional

04 Jun 2026

Theresa

Nice property close to town

Family

6/10

Pleasant

30 May 2026

Jeremy

It was a decent place to stay. The bed was not comfortable. It was within walking distance to every thing in Lake Placid. The elevator needs to be replaced and there was rust on the windows.

Partner

10/10

Exceptional

30 May 2026

Neetu

It was close to everything and very nice

Family

10/10

Exceptional

26 May 2026

Anthony

Reasonable price and great hotel. Super clean, comfortable bed, good breakfast. No complaints at all.

10/10

Exceptional

26 May 2026

Hannah

We have a new go-to hotel for Lake Placid. Despite the holiday weekend, the pricing was competitive compared to the other hotels. It has been beautifully renovated from its days as the Blue Bird. If you stayed there in the past, you wouldn't recognize it now. The decor is modern. There is plenty of lounge space to gather with friends or enjoy a cup of coffee reading overlooking the water on a rainy day. The room was clean and the staff were friendly. Highly recommend!

Partner

10/10

Exceptional

25 May 2026

Anthony

One of the best hotels we have stayed at. Thanks!

Partner

10/10

Exceptional

25 May 2026

Kelly

Staff is very friendly and accommodating. Hotel is spacious and clean with a lot of seating in various lounge areas. Great location. Great ambiance. We will be back.

Partner

8/10

Excellent

24 May 2026

Meg

Location was GREAT

Family

10/10

Exceptional

23 May 2026

Frederick

Newly renovated hotel in prime lake placid location close to everything with great views of mirror lake.

Partner

10/10

Exceptional

19 May 2026

Jana

This was a lovely spot with some fantastic renos. Reception staff was ok but he didnt tell us anything so we had to return to the desk a few times to find about breakfast time, etc. The beautiful view had to go through smokey old windows so hopefully theyre working on that. No blackout drapes so we were waking before 5am!! Breakfast was very minimal and the staff monitoring it wasnt helpful. Gorgeous spot though with a comfortable bed and seating area in the room. No cable tv so we missed the hockey game which was disappointing since we didnt need satellite cable.

10/10

Exceptional

18 May 2026

Isabella

there were many parking spaces and everything was really nice and clean

Friends

8/10

Excellent

17 May 2026

Katie

Staff was great, room was beautiful. Fridge in room didn’t work so that made it hard.

Business

4/10

Poor

01 May 2026

John

NO CABLE TV
SAMSUNG TV
ROOMS ARE NOT VERY NICE
NO NIGHT FRONTDESK
THE FIRST FLOOR IS VERY NICE; BAR, SEATING AREA AND COVERED PORCH.

Self

8/10

Excellent

30 Apr 2026

Melinda

First, the staff was amazing! Extremely polite and helpful, gracious and efficient. Simply Amazing; a true Delight! However...
There wasn't a coffee maker in the room. First time I stayed in a hotel/motel where a coffee maker wasn't available in my room. As a \"need the coffee to make the coffee\" kind of morning person, no coffee maker available in my room was, frankly, disruptive (not to mention, challenging).
There weren't any extra blankets or pillows. My husband is a heavy snorer. I was delighted to find that the sofa would be an option for me, if snoring necessitated needing to leave the bed. Imagine getting up in the night, headed for the sofa, to discover that there weren't any extra blankets. And, no, the sofa was not a sleeper sofa, and I didn't expect that it would be. But it would be comfortable to sleep on. Had I had blankets to do so with (Husband needs AC to run, room to be cool, to sleep. Too cool for me to sleep without blankets. And, for me, it is more important that he sleep, as he is the one doing the driving).
My biggest complaint: hotel tried to charge my card, 2 days before check in. 2 DAYS!! Not 2 hours; 2 DAYS! The fella at the counter said that the hotel does that \"when it's a 3rd party card\". Third party card? All Cards Are 3rd Party!!!!! Even if paying with a gift card. Not an acceptable practice, Laurel Lake Placid!!
I'll not reserve/stay again, simply because they tried to charge before check in. And that is a shame: The Staff Were Amazing!

Partner

10/10

Exceptional

29 Apr 2026

Joyce

Parking was convenient.
Room newly renovated and clean
Staff very pleasant and helpful
Breakfast better than expected!

Family

10/10

Exceptional

23 Apr 2026

Melissa

Beautiful location and spacious rooms and community spaces.

Family_with_children

10/10

Exceptional

12 Apr 2026

Ma. Cristina

Easy and secure parking, clean room and complete amenities. Great location, few mins walk from Main Street and Mirror Lake.

Partner

8/10

Excellent

11 Apr 2026

Scott

Parking was easy and centrally located for easy access to main street.

Business

8/10

Excellent

06 Apr 2026

Victoria

Great location. Staff were nice, view was pretty, everything was clean. A lot of the space felt freshly renovated. Large common area seemed cozy. Check in was easy. The outside of building is painted black, looks like it was a lighter color underneath and there weren’t enough coats of black paint to fully cover it, so it looked a little run down from the outside. Definitely not run down inside. The room was nice — the shower has a half wall kind of thing (not a full door or curtain) which I didn’t love, but not a big deal. Someone else’s long hair was on the bag holding the hair dryer, not the end of the world. The only really bad part — we woke up during the night a dozen times from a terrible metallic screeching noise. I had tried messing with the window to fix it, couldn’t figure it out — finally at 1am, short of asking to switch rooms, my fiance slammed the window closed super hard and the sound disappeared. Had to do it to both windows. Lastly, after a long day I wanted to watch some tv and go to sleep early. Some of the buttons on the remote didn’t work. I couldn’t screencast from my phone or log into any streaming apps. Ok, we’ll just watch cable then — but for some reason it was buffering and skipping the whole time. Oh well.

Partner

10/10

Exceptional

01 Apr 2026

William R. Munro and Diane M. H.

Great location and they made everything easy.

10/10

Exceptional

30 Mar 2026

Eric

Very nice

Partner

6/10

Pleasant

28 Mar 2026

Lauren

No complaints about service because I didn’t require any besides once weekly housekeeping but the rooms are just bare minimum. I stayed in 2 different rooms and both had super thin windows where you could hear everything outside. My main complaint is about the queen size room. The shower was just a curtain to pull across so water got on the floor, barely enough room to turn around and no shelving to put anything in the shower. The walls and baseboards were dirty and there was no where to sit and eat. No table at all besides the cubbies for clothing storage so I had to stand at that to eat. There was also no storage area in the bathroom at all - sink barely had room to set a makeup bag.
Finally, there was some sort of private event that happened at the bar one night (people were dressed very nicely) which is fine, but there was no communication to the other guests. So I felt embarrassed when I came down the stairs in my pajamas and had to walk through these people all dressed in suits.

Self

8/10

Excellent

25 Mar 2026

Arlene

Proximity to dog sledding, toboggan, resto and the little shops!

Family_with_children

8/10

Excellent

23 Mar 2026

Erika

Good location and public areas had a great ambience. Bummer that the pool isn’t open and that they don’t have a fitness room, but we had a good stay overall. The room was clean but there wasn’t much storage space (no closet, dresser, etc.) other than a couple shelves, storage rack, and coat hanger.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Colleen

The staff was exceptional and the king room with bunk was spacious! Not shown in photos, but there are two rooms side by side, one with king and one with bunks, both with doors. Outside the rooms is a living area, kitchenette, dining area and bathroom.
The rooms were clean and the beds were very comfortable. So much that I wanted to know where the pillows were from.

I do think there are some opportunities for improvement:
- a bigger entry rug and a broom would be helpful during winter when boots bring in the muck. The tiny rug in the door wasn’t cutting it.
- the continental breakfast could be improved. Packaged muffins and waffles were a bummer. The only cheese was string cheese?
- the hotel common space was beautiful and large and it felt under utilized. In both the room and common space there could be improvements to make it feel more elevated.

Lastly/ thin walls! Neighbors packing up to leave at 5 or 6 am meant everyone was awake. I know they can’t control their patrons noise but a gentle reminder would be appreciated.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Guy

Great location. A bit noisy

Partner

8/10

Excellent

22 Mar 2026

Lisa

Property was clean, very nice common areas with several different areas for groups to gather. Room was on first floor, with parking right outside window. Heard lots of parking lot noise. Windows old, definitely in need of replacement, window blinds were old and made of cloth. Looked a bit old and worn. Hotel is u see new management. Hopefully some of the needed updates will happen soon.

6/10

Pleasant

22 Mar 2026

Lauren

Overall room was clean, had what I needed. Few weird things. 1, the shower doesn’t close. It’s

2/10

Poor

17 Mar 2026

Karthikeyan

Very Disappointing Stay at Laurel Lake Placid

My stay at Laurel Lake Placid was extremely disappointing and far below expectations. The breakfast was honestly one of the worst hotel breakfasts I’ve experienced — very limited options, poorly presented, and felt more like an afterthought than an actual service for guests. There was barely any variety, and the quality did not match what you would expect from a hotel in Lake Placid.

The room itself was equally frustrating. It was almost empty, with minimal furniture and barely any amenities provided. It felt unfinished and uncomfortable rather than cozy or welcoming. Basic essentials that most hotels normally provide were missing, making the stay inconvenient and not worth the price at all.

Overall, the hotel lacks attention to guest comfort, proper amenities, and quality service. I would not recommend staying here unless major improvements are made.

Partner

6/10

Pleasant

11 Mar 2026

Rich

The look view room was nice to have with sectional and small fridge. The continental breakfast had decent choices. Unfortunately the pool was closed and had been for 6 months. That was disappointing and would have been nice to know ahead of time. It should have been noted or at least not highlighted on the web site. It was one of the reasons we chose the hotel.

Partner

10/10

Exceptional

10 Mar 2026

nikki

Beautiful lobby, welcoming staff, clean rooms. Excellent stay and location. The pool was under renovations when we were there.

6/10

Pleasant

09 Mar 2026

Jennifer

Great Location

8/10

Excellent

03 Mar 2026

Jeanie

Clean room. Easy check in.

Self

6/10

Pleasant

28 Feb 2026

James

My overall stay was good. Unfortunately the staff did not

10/10

Exceptional

27 Feb 2026

Karen

Clean room. Real glasses in the room. Staff was friendly and helpful. Lots of places to sit downstairs overlooking the mountains. Lots of parking

Partner

2/10

Poor

26 Feb 2026

lisa

It was a very snowy friday night and there was absolutely no parking. The clueless gentalmen at the front desk told us to go across the street and pay to park in there lot. Bring back reciept and they would reimburse us. So we went over and they where like NO our parking is for our hotel guest. So had to park in a lot down the steet. Make sure you take a pic. Of the paykiosk so you can call at 8am to pay for your parking so you dont get a ticket. The front desk person was all alone. He didnt care what issues you had. He just needed his dinner 1/2 hr. Before he could deal with anything. Walls where paper thin. It was so loud out in hallway up until 12 am with kids running and playing tag. They didnt take care of there parking lot the whole weekend we wjere there. Will never stay there again.

Family_with_children

10/10

Exceptional

25 Feb 2026

Mark

Just a solid place for a good price. great location, clean rooms, no frills but no complaints.

10/10

Exceptional

24 Feb 2026

Chris

Nice modern place.

Family

8/10

Excellent

22 Feb 2026

Kelly

Clean room, staff, ability to text to communicate

Family_with_children

2/10

Poor

22 Feb 2026

Rick

I sent my complaint directly to the Laurel Lake Placid today via email. Summarizing, 45min before check out, without verbal warning or knocking on the room entrance door, a person opened the door and began entering the room which startled me. Afterwards a housekeeper said she thought the room was empty even though I hadn’t checked out and it was still before check out time. I spoke to the manager and she said submit a email complaint so I am and have.

10/10

Exceptional

21 Feb 2026

John

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8/10

Excellent

20 Feb 2026

Eleana

Love the location and decor - the room is spacious, nice views of the lake, and the public areas are very light and pleasant.
A few areas that could be improved:
1. There is very little storage space in the room and no where to hand coats etc.. - adding a few hanging hooks in the entry way is a simple way to solve that
2. Hotel is going through a management transition and it shows; the food offerings did not match the menu (very limited food in fact), pool was being repaired, cleaning supplies like brooms and mops are left out in visible areas, spaces being vaccuumed in middle of day when it's loud
Hotel has so much potential, with a few small tweaks I think it would be amazing.

Partner

10/10

Exceptional

18 Feb 2026

Nadzeya

Great experience!

Family_with_children