Name: Fairmont Royal York
Address: 100 Front Street W., Toronto, M5J 1E3, CA

Fairmont Royal York

Toronto-ON · Canada

100 reviews shown

10/10

Exceptional

20 Jul 2026

Martin

Iconic hotel that delivers to it’s reputation !
The room was spacious and well designed !
The library bar was really nice !
My server was really cool !
I love the way the hotel embraces Toronto history!

The only negative part was that check-out process took too much time !!

But I will go again without no hesitation !

Self

10/10

Exceptional

19 Jul 2026

Shawn

Excellent location

Friends

8/10

Excellent

19 Jul 2026

Benjamin

The pillows are amazing, the beds are creaky. The first room we were in was worse than the second room we were moved to.

10/10

Exceptional

19 Jul 2026

Sarah

Beautiful hotel and family friendly!! Very clean and every staff member we encountered was super accommodating and very friendly!! 10/10!!

Family_with_children

10/10

Exceptional

19 Jul 2026

Geoff

Impeccable experience as always. We were absolutely spoiled.

10/10

Exceptional

19 Jul 2026

Joanna

Great location. Hotel rooms a little dated and dark. Staff were all very helpful. Room booked for 2 adults & 2 kids, however housekeeping only left 3 towels & 2 bath robes so had to contact them everyday for extra towels.

Would be nice to be told a bit more about the hotel & amenities at check in.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Julie Ann

Had a great stay! Staff are friendly and accommodating. Will come back again

Partner

10/10

Exceptional

18 Jul 2026

Shannon

Beautiful hotel and the room was quite spacious.

Friends

10/10

Exceptional

18 Jul 2026

Lesley

Great location. Room was well appointed and bed very comfortable.

Partner

10/10

Exceptional

18 Jul 2026

Gordon

We haven’t stayed at The Royal York Hotel for quite a long time. We were very impressed with the’New Royal York’. Our overall hotel experience exceeded our expectations. We’ll return soon

Partner

10/10

Exceptional

18 Jul 2026

Dan

Our stay was incredible, the Fairmount Royal York did not disappoint.
Valet was effortless, the staff was friendly and extremely helpful.
The club lounge was peaceful, the kitchen staff was eager and accommodating.
They knew how to properly prepare gluten free food, and were willing to modify recipes.
We will be back.

Partner

8/10

Excellent

18 Jul 2026

John

Partner

8/10

Excellent

18 Jul 2026

Robin

Lovely room and amenities. Checking in didn’t go smoothly, but staff were helpful and professional in finding solutions. Will absolutely visit again.

Self

10/10

Exceptional

17 Jul 2026

Chris

Everything about the stay was wonderful. Rhe staff were courteous, professional and accommodating. The room was lovely.

Partner

10/10

Exceptional

17 Jul 2026

Patrick

Rooms very clean, staff were nice and welcoming. Bar in the main lobby was great.

Partner

10/10

Exceptional

17 Jul 2026

Helene or Sheina

Very nice

Family

10/10

Exceptional

16 Jul 2026

Rosemary

This is my favorite hotel in Toronto. Beautiful lobby and rooms, amazing gym and great food.

Self

10/10

Exceptional

16 Jul 2026

Jim

Awesome hotel, queue at check needs to be sorted out

Business

10/10

Exceptional

16 Jul 2026

Cecelia

The staff at the front desk were excellent

Partner

6/10

Pleasant

16 Jul 2026

Mohammed

Grand and imposing, centrally located for great convenience, well maintained and was due to be the highlight of our 2.5 week trip to Canada. Sadly although we were told of renovations in the booking section we weren’t told about the access issues. Multiple times a day we had the inconvenience of having to carry our double stroller up and down stairs to exit from the lobby or the Avenue level. There was a very convoluted access that needed to be facilitated by staff for wheelchair access via the east entrance but it just wasn’t worth waiting for the unsurprisingly busy staff to become available. Maybe all hotels default to classing themselves as family friendly but a bit more thought required. I was surprised that unlike the Chateau Laurier they didn’t even have a baby bath. Fair enough not many hotels provide guard rails but a baby bath is relatively common. The complimentary milk for the kids was at least provided. We did love the location, the decor, the bathroom products, the coffee machine and the modern lift service. Sadly the website indicated a wading pool which upon visiting the health floor ended up being non existent. A shame as the facilities looked good (my wife appreciated the female only steam sauna room). We did have a few days of the room not being serviced which was disappointing having to call to get it done. We also weren’t able to have the alcohol removed from the mini bar which is unusual in this day and age. Sadly not the highlight we hoped for.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

lloyd

Big problem with pillows that smelled very bad - was not a surprise to staff - not what I expected

Partner

10/10

Exceptional

15 Jul 2026

Alain

Nice experience, love it

Family

10/10

Exceptional

15 Jul 2026

Aiksimar

Legendary

8/10

Excellent

15 Jul 2026

John

Loved the hotel, very classy!

Family_with_children

10/10

Exceptional

15 Jul 2026

Tyler

Very nice hotel but you pay for it. Excellent gym and sauna/steam room.

Family_with_children

10/10

Exceptional

15 Jul 2026

Wayne

Located across from Union Station is perfect. The hotel is very nice and the staff are excellent. This was my 2nd time staying at this hotel and I will stay there in the future.

Family_with_children

6/10

Pleasant

14 Jul 2026

Anne

For a hotel of this caliber, I could not understand the lack of doormen to open the heavy and cumbersome doors at the main entrance. This also made getting the luggage through the revolving door very difficult as there were no staff to help anywhere. The historic nature of the building also precludes any luggage ramp. How is this possible for a 4 or 5 star hotel? When I inquired, I learned that doormen were not a priority. I imagine older visitors could have quite a challenge. And while staff were all pleasant, the check-in procedure was tediously long. Signage is also lacking in the extensive hallways, adding more challenges to finding rooms or elevators. For the price and supposed ranking of this hotel, it did not meet my expectations.

Self

8/10

Excellent

14 Jul 2026

Larry

Hotel shpuld give parking instructions before arrival

Partner

8/10

Excellent

14 Jul 2026

Lisa

Lobby is a beautiful space - very luxurious. Bedroom furniture is a little outdated, but still very nice, with an updated bathroom and all very clean and comfy. All staff that we encountered were very kind and would definitely stay here again if in the area. The location is right in the middle of everything and directly across the street from Union Station - a super easy connection to the airport.

Business

10/10

Exceptional

14 Jul 2026

Danielle

We were satisfied with everything.

Family

8/10

Excellent

14 Jul 2026

Ana Laura

Restaurant is good , rooms are comfortable.

Family_with_children

10/10

Exceptional

13 Jul 2026

Kristina

It’s a gorgeous Fairmont property with attentive and knowledgeable staff, several amenities and historic ambiance.

Family_with_children

2/10

Poor

13 Jul 2026

Mack

I would like a refund as the overall quality of the hotel was awful, the staff were not helpful and it was impossible to find your room. Do not recommend.

Friends

10/10

Exceptional

12 Jul 2026

Jason

Great one of a kind bar in lobby

Partner

8/10

Excellent

12 Jul 2026

Christian

The lighting in our room was too dark. It would be better if there were more lights.

Family_with_children

10/10

Exceptional

12 Jul 2026

Charles Andrew

First class all the way

Partner

10/10

Exceptional

12 Jul 2026

Jingqing

Clean room，friendly staff， elegant decor

Family

10/10

Exceptional

12 Jul 2026

Lan

The hotel is very nice looking, the room is clean and the staffs are excellent, very good customer service and helpful, flexible. Very impressive

Family_with_children

10/10

Exceptional

12 Jul 2026

Irfan

Excellent property, historic hotel and centrally located. Easy access and walking distance to anywhere downtown Toronto.

Partner

8/10

Excellent

12 Jul 2026

Osama

Old furniture and room style. Rooms Need upgrades and renovation.

10/10

Exceptional

11 Jul 2026

Kaela

Always love staying here.

Partner

10/10

Exceptional

11 Jul 2026

Amanda

Beautiful hotel, well situated for exploring the city. Gym and spa were wonderful and the rooms were very comfortable.

Family_with_children

6/10

Pleasant

11 Jul 2026

Fausto

Till they change their entrances we will never stay there again. They should have Escalators on both entrances and take out the small round entrance doors, with a large luggage you don't even fit in it and we are not large people. They also very hard to push, it's ridiculous. When you enter the lobby and check in the music is too loud from the bar area, it's annoying.

Partner

10/10

Exceptional

10 Jul 2026

Steve

Nice health club

10/10

Exceptional

10 Jul 2026

laurence

Great location and beautiful hotel with great service

Business

10/10

Exceptional

10 Jul 2026

R Jeffrey

Great experience

10/10

Exceptional

10 Jul 2026

sarah

The best hospitality !

10/10

Exceptional

10 Jul 2026

augustus

Staff were pleasant.
My issues were no easy walkways for stroller and luggage from curb side.
Everything had to be lifted up or down a few flights of stairs to get to main lobby.
Other than that it was an excellent stay.

Family_with_children

8/10

Excellent

10 Jul 2026

Kathleen

It's a classic former CN Hotel with top notch staff, amenities, dining/lounges and a perfect location across from the train station which has a 25 minute nearly free train to the airport leaving every 15 minutes

2/10

Poor

10 Jul 2026

Timur

Not a luxury hotel. Slow and unhelpful staff, old musty rooms and terrible management - everything takes forever and requires extra effort - from checking in to getting a spoon in the room. They also nickel and dime you for every minor thing - like having a fridge you can use in the room. The hotel also double charged us so this will require follow up.

Family_with_children

2/10

Poor

10 Jul 2026

Timur

Check in process and obtaining anything (tooth brush etc) takes a very long time and half the time does not happen. The staff are very slow and often don’t know what they are doing. The hotel collected payment via Expedia and then did not release security deposit. Overall an awful experience.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mitchel

Good location

Partner

10/10

Exceptional

09 Jul 2026

Carey

Enjoyed my one night stay at the Royal York hotel. I would highly recommend staying here if you're in Toronto.

Self

10/10

Exceptional

09 Jul 2026

Leasanne

Excellent food and drink options, the pool and locker room area is accessible even after you check out. We had a late departure and were able to store our luggage and take a shower before we left. Will definitely stay again.

Friends

10/10

Exceptional

08 Jul 2026

Curtis

Amazing staff made our stay a delight. Can’t beat the location!

Family_with_children

6/10

Pleasant

08 Jul 2026

Lindsay

My stay was ok. The renovated rooms are nice but it’s still an old property. You can hear everything through the thin walls, the air conditioning units are super noisy. The historic charm of this property is lost on me. Won’t be staying again soon.

Self

10/10

Exceptional

08 Jul 2026

Kathleen

Nice breakfast, lively Library Bar with great wine selection

Friends

10/10

Exceptional

07 Jul 2026

Deborah

Great location, great staff and food options.

Self

6/10

Pleasant

07 Jul 2026

Cindy

This hotel has forever been updating their rooms.
What was once a regal destination is mediocre at best unless you fork out for a gold experience.
I’ve personally stayed at this location many times over the past 20 years and while the common areas of the hotel is mostly enjoyed the rooms are always under maintained. Paint, caulking…always sloppy. Bathroom floor is sticky and dust bunnies collecting in the corner is disappointing.
All of this to say I would highly encourage hotel management to visit and stay at their luxury competitors in Toronto. We were given a room right next to the storage room and it was incredibly noisy from 7am-10am. Glass clinking for hours with carts rolling in and out constantly. Definitely not a relaxing getaway we were hoping for. Favourite things about this hotel is definitely the location and The Library Room Bar. The housekeeping staff is also very friendly.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jeff

Everything was perfect. All staff were helpful and friendly.

Partner

8/10

Excellent

07 Jul 2026

stephane

la location et la vue du cn tower
la chambre etait tres propre parcontre javais pas de cafe dans la chambre uniquement la cafetiere sans sachet de cafe
9/10 dans l ensemble
bravo

Self

10/10

Exceptional

06 Jul 2026

Brainard

The Best option if you want to stay near Union Station. Old charm hotel, full of history. The only downside is the hallway / bedroom walls are not very well insulated against noise, so if you have noisy neighbours, you’re going to hear everything :)

Food and cocktails were excellent, pricey but worth it. Great atmosphere!

Staff were all wonderful!

Self

8/10

Excellent

06 Jul 2026

Imelda

The customer service was great, and the staff were friendly and helpful. However, some of the soap, shampoo, and lotion dispensers were almost empty, even after we asked for them to be refilledThe customer service was great, and the staff were friendly and helpful. However, some of the soap, shampoo, and lotion dispensers were almost empty, even after we asked for them to be refilled

Friends

8/10

Excellent

06 Jul 2026

Margaret

Always like staying at the Royal York. Such a great location. Just found the room we had this time was a little tired but we had fun and enjoyed our stay.

Friends

10/10

Exceptional

06 Jul 2026

Michael

Very beautiful and clean

Family_with_children

10/10

Exceptional

06 Jul 2026

Tim

Great location close to pretty much everything. Would certainly stay again if we’re back in town for a game or concert.

Partner

10/10

Exceptional

06 Jul 2026

Tamika

Great location - it is across the street from Union Station. The airport train runs every 15 minutes from Union and is less than a 30-minute ride. There are multiple restaurant options within walking distance.

Well-appointed room - clean and comfortable, in-room safe, steamer for clothes, robes available.

Busy lobby - dark ambiance, checkin process was smooth with welcoming staff, great areas to tuck away such as the library area and the bar/dining area, secure (need room key to access floor)

Would definitely stay here again

10/10

Exceptional

06 Jul 2026

Hadeel

Good experience but not the best

2/10

Poor

05 Jul 2026

Yuzhe

This Fairmont was honestly the worst hotel experience I've ever had, and the worst property in the entire Fairmont chain by far. The building is old and poorly maintained, and the room had an unpleasant smell—especially the bathroom, which was completely unbearable.

The worst part though was the false advertising. I booked based on the photos on their website, but the room I got looked nothing like what was shown online. When I asked the staff about it, they were extremely rude and casually admitted that the photos only show their \"best room\" — and that they only have one of those in the entire hotel. That kind of misleading marketing is completely unacceptable.

I asked to be moved to a room that actually matched what was advertised, and the staff said they would check and get back to me — and never did. I know Fairmont properties can vary a lot by location, but this one was just terrible.

10/10

Exceptional

05 Jul 2026

sara

the hotel was perfect

10/10

Exceptional

05 Jul 2026

Melissa

Clean room, great staff great lobby bar

Friends_and_family Family

2/10

Poor

05 Jul 2026

Adam

We booked on Expedia at 2am as we had just arrived at Pearson airport. The hotel refused to give us a room, and said we would have to wait till 11am.

Friends

10/10

Exceptional

05 Jul 2026

simon

Always have a great time at Fairmount Royal York. Great hotel in a great location

6/10

Pleasant

05 Jul 2026

naveed

Check in was horrible. A 30
Minute wait with along line up. No apologies from staff. Understanding its world cup week, and canada day weekend and July 4th weekend Fairmont could have done better. When i finally raised a concern i got an empty apology. Staffing and streamlining guest access can be better.

Friends

10/10

Exceptional

05 Jul 2026

Lawrence

Nice room, clean and no checkin surprises

Self

6/10

Pleasant

05 Jul 2026

Kayley

The staff were lovely, and I know it isn't the hotel per say but the guests next to us were lou

10/10

Exceptional

05 Jul 2026

Karen

Wonderful place to stay fast friend service at check in would stay there again

Partner

10/10

Exceptional

04 Jul 2026

Jason

The amazing concierge as we arrived was extremely polite and helpful as he assisted our parking and check in amenities during a chaotic time! Checking ad parking was hassle/stress free and for this we are very thankful

Partner

6/10

Pleasant

04 Jul 2026

Yanqi

It was alright, the amenities in the room is kind of old and outdated. The public spaces are pretty well preserved and maintained though. The pizza ordered for room service was delivered in a paper box, which was a surprise, but it tasted pretty good.

Partner

10/10

Exceptional

04 Jul 2026

Julie

The Royal York never disappoints! As soon as you walk in, your blood pressure lowers and you admire the majesty of the architecture of 1929, and the beautiful property upgrades over the years.

The staff are top-notch, the interiors are perfection, and the rooms are immaculate and comfortable.

LOVE the Fairmont Royal York!

Friends

10/10

Exceptional

04 Jul 2026

John

Staff and property were excellent.

10/10

Exceptional

04 Jul 2026

Margarita Maria

We had an absolutely wonderful stay at the Fairmont Royal York in Toronto. The service provided by the entire team was outstanding, from the welcoming receptionists to the attentive waitstaff. Every single staff member went above and beyond. On top of that, the food was excellent, the atmosphere was incredibly pleasant and sophisticated, and the valet parking service was flawless and efficient. Everything was perfect. Highly recommended!

Partner

10/10

Exceptional

04 Jul 2026

Ashley

Our stay at the Fairmont Royal York was exceptional. The location couldn’t be better—right across from Union Station and within easy walking distance of Toronto’s top attractions, making it incredibly convenient for exploring the city. The room was spacious, beautifully appointed, and very comfortable.

Breakfast at REIGN was a highlight of our stay. The food was fresh, delicious, and offered a great variety, making it the perfect way to start the day.

What truly made our experience memorable was the outstanding service. Every staff member we encountered was warm, welcoming, and attentive, ensuring we felt well looked after throughout our stay. We would definitely return and highly recommend the Fairmont Royal York to anyone visiting Toronto.

Partner

10/10

Exceptional

04 Jul 2026

Harman

Great place to stay!

Family_with_children

8/10

Excellent

03 Jul 2026

Christina

Stay here every summer. Not as clean as it used to be. Tub was full of hair and very musty smelling room. Needs a good renovation. Location is great.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Sultan

Parking is expensive not free
Don’t move minibar item even if you don’t use them they will charge you. Very long waiting to check in,
Elevator so complicated to use
Nice lobby and good spot too crowded. Thanks

Family

10/10

Exceptional

03 Jul 2026

Jennie

Beautiful hotel with great staff

Family

10/10

Exceptional

03 Jul 2026

Lisa

Great room, great food, great staff

4/10

Poor

03 Jul 2026

Matthew

The rooms are not luxury level, they’re small and very basic. The doors did nothing to block sound from the hall. Of course everything was for a price. In 2026 how do hotels like this have the gall to charge for wifi. I was raised with a silver spoon in my mouth and wanted to treat my friends to a nice, posh, memorable stay. This was not it. On a positive note, really nice bathroom. Small, but really well appointed. The details of remodeling are really second class. I’ll not recommend it, graciousness is the heart of class accommodations.

Friends

10/10

Exceptional

03 Jul 2026

Brad

Location was great for the activities and places I need to get to.

Friends

6/10

Pleasant

03 Jul 2026

Jennifer

When we checked in, we were told that we would be upgraded as it was our first visit to Fairmont Royal York. Great, we thought but when we got to our room on 11th floor, we questioned what we had been upgraded from. It was a smallish room with no extra special facilities or amenities. When we queried what level of room we had booked, we were told that 11- 173 was the same size and grade as we had booked but this room had new furniture and was luxury. Not quite what had hoped for when being told we had an upgrade! This room was not what you would describe as luxury. Fairly cramped, huge work desk (why? I'm on holiday and there probably was a business area downstairs) and one tiny easy chair tucked in the corner facing away from tv.
However, the most disappointing factor was the sauna and steam rooms. We had booked this hotel as a treat at the end of a long trip around East Coast Canada hoping to have time to chill and relax together. Instead there I was - Billy no mates sitting in the steam room on my own! The hotel has designed the sauna and steam rooms to be only accessible from the male and female changing rooms. Single sex relaxation is the order of the day! Great that same sex couples can enjoy time together but discriminating against others.

We were expecting top end luxury but it was disappointing. Does this hotel rely too much on previous history and not respond to needs of today's clientele?

Partner

10/10

Exceptional

03 Jul 2026

Emma

We had a wonderful stay at the Fairmont Royal York! We did have a couple issues upon check-in however the manager immediately handled the situation. The rooms were very comfortable, the staff was very friendly and attentive. The housekeeper even knew my name and would greet me every time she saw me. They really go above and beyond when it comes to service. Highly recommend a stay here.

Family_with_children

4/10

Poor

02 Jul 2026

Pardip

Rooms quite small. No lock box. Fridge was useless because completely packed with purchase items.

10/10

Exceptional

02 Jul 2026

Grace

6/10

Pleasant

02 Jul 2026

John

Room was small for the price but very clean, old furniture, excellent staff but had no access to get a cart to the valet have to carry down stairs to get to valet no ramp to push cart have to carry all items off of loaded cart down the steps to carry to vehicle in a few trips, 2nd time their asked for staff to help had to wait till one was available then take us through the staff elevator around building to get to valet, all staff were great but for what you pay for your room here and $80 a day for valet you would think they would have a ramp or better access to get to the valet, overall we were pleased

Partner

10/10

Exceptional

02 Jul 2026

Douglas

Front desk staff member Paul was amazing!

Self

10/10

Exceptional

02 Jul 2026

Cynthia

For the price I would have expected for the tiles in the bathroom to be better taken care of.

It looked like they had been repaired with silicone instead of grout. I would have expected better attention to detail for a luxury hotel such as a Fairmount.

Partner

6/10

Pleasant

02 Jul 2026

Gabriel

Nous étions dans l’aile est et cette partie n’a pas été rénové. Les chambres sont propre mais les toilettes ressemble à des toilettes des années 80. Nous avions une chambre prit la chambre Deluxe mais déçu du rendu qualité prix. Les espaces commun sont superbe mais les chambres acceptable.

Family

10/10

Exceptional

02 Jul 2026

andrew

Beautiful, historic, great location.

Partner

10/10

Exceptional

02 Jul 2026

Scott

I didn't make use of the hotel amenities much because I was just in town one night for business and a baseball game, but it's a beautiful hotel in a fantastic location just steps from Union Station. The room was clean and comfortable.

Self