Name: White Sand Samui Resort
Address: Moo 3, T. Maret, Koh Samui, 124/5, Suratthani, 84310, TH

8/10

Excellent

30 Jul 2026

philippa

The location of the hotel is excellent, on a lovely stretch of Lamai beach. There are plenty of sun loungers both around the picturesque pool and on the sand as well as beach towels in your room for you to use. The staff are all delightful - super friendly, polite and helpful. Breakfast is served in the restaurant which is open to the outside with pool and beach views - very pleasant. Eggs in a variety of forms were freshly made for you by cheerful staff members Bedrooms are very spacious. Good amenities in the room such as a fridge, umbrellas for showers and daily bottled water. There is a massage centre attached to the hotel for open air treatments at a reasonable price. On Thursdays, there is a barbeque on the beach and a brilliant fire show.

However, the hotel overall could do with some maintenance, for example rusting railings that need painting and some of the wooden bedroom and balcony furniture was scratched and chipped. Breakfast was pleasant enough for a couple of days but then became rather monotonous as it was l much exactly the same every day. In addition, breakfast staff were great at clearing plates away, but not so good at topping up the breakfast dishes so there was always something that had run out or had gone cold. There is a fitness room but the multi gym was broken, the a/c did not work well and there were no free weights so it wasn't really functional.

Overall, we enjoyed our stay, but with a few tweaks this hotel could be even better.ll

2/10

Poor

18 Jul 2026

Chollada

I booked this hotel for a 4-night stay but ended up checking out after just one night and flying back because I was so disappointed.

The hotel itself was decent, and the room was okay. However, the biggest issue was the surrounding environment, especially the beach area directly in front of the hotel.

The beach was very dirty and covered with trash. What shocked me the most was finding a used condom on the beach, which made the experience feel disgusting and completely unacceptable.

Another downside is that this is not a private beach. Anyone can access it, so there were many different people coming and going throughout the day. Instead of feeling relaxed, I felt uncomfortable and not very safe.

If you’re traveling with children or looking for a clean, peaceful beach vacation, I would not recommend this property. The hotel itself wasn’t the problem—it was the condition of the beach and the lack of privacy that completely ruined the experience for me.

Partner

10/10

Exceptional

24 Jun 2026

Russell

Great big room, even the shower was big , we had pool access with a waterfall and 10 metre walk to the main pool and bar/dining area.
Service was great, food was great, beach was white with clear blue water. Massage therapists were just beside the pool with bars and restaurants just metres along the beach. Lamai shopping strip and night market 15 minutes walk along the beach....we loved the place!!!.

Partner

8/10

Excellent

09 May 2026

Isobel

My boyfriend and I had a 2 week stay here. We spent many days by the pool relaxing, nipping down to the beach for food & drinks and visiting all areas of the island as it’s not a long Grab from this area to the other side.

The hotel is absolutely beautiful, it’s very scenic, the pool has a direct view of the beach and it all felt very well kept.

The staff were really kind and helpful. They were super polite and smiley which is so nice to see. Our first room unfortunately had an issue with the air con and with no trouble at all, they moved us; actually resulting in a bigger, arguably better room.

We did note that their drains were a slight issue, being blocked and slightly smelly in both our rooms but wasn’t too bad.

The staff came at different times during the day to change your bedding / towels which was nice so you could have a lie-in without having to reuse anything you didn’t want to reuse.

The food and drinks we personally had at the restaurant were in our opinion, quite mediocre. It was okay for a quick bite if you’re having a lazy day by the pool but we opted to eat out each lunch and evening.

I would absolutely stay here again, it’s overall a really lovely place to stay and I would recommend to friends and family!

Thank you so much!

Partner

8/10

Excellent

28 Feb 2026

Lisa

Staff were amazing especially Min, At and Katie. Pool was beautiful, breakfast was delicious. Great location on quiet portion of beach.

Friends

10/10

Exceptional

25 Feb 2026

Corey

Great time, thank you.

Partner

6/10

Pleasant

07 Jan 2026

Darren

The good:
Staff were curteous, bed is comfortable, breakfast was good and the pool is beautiful. Housekeeping was good with plenty of water provided daily.

The not so good:
This hotel is in dire need of some care. We did not have hot water 2 out of the 4 days of our stay. We originally booked a pool access room but got “upgraded” to a beach front villa… not sure this was an upgrade at all. The rooms are very run down, and need some care. The air conditioner points right at your face when in bed, but it’s too warm to turn off the air conditioning. The glass door needs a good cleaning. Restaurant food is just plain not good.

Leisure Partner

8/10

Excellent

06 Aug 2025

I-Lee

It was ok

6/10

Pleasant

08 May 2025

Liz

It is an old hotel undergoing some renovations, but still not worth a 4*. Photos are deceiving. The beach is beautiful and long, great to walk and swim. But they have no service to the beach, you have to ask for beach chairs and umbrellas every day, and even then, they have limited quantities, so you mught end up with the towel on the sand and no umbrella. Needed to walk to other restaurants on the other end of the beach, because reataurant was very limited. Staff was very nice though, they were doing their best. Would choose a different hotel if visiti g Samui

Business_and_leisure Partner

8/10

Excellent

03 May 2025

Rodney

Property was definitely not like the photos. If I could have cancelled my booking and got a refund I would have. We paid extra to have the pool access room, nothing like the photos, disappointed. It would have been nice to be informed of the building works happening in the other pool access rooms. Not a nice view, nor the sound of angle grinders make for a relaxing stay. After complaining to the Manager, he set up umbrella and chairs on the beach every day for us. Much better view. The Manager did say he would look into the building works and maybe some sort of compensation, yet no reply from this. We end up spending all our time on the beach, which was great, defeated the purpose of paying extra for the access room. The prices were extremely high for drinks in resort, do yourself a favour and walk to 7/11 for drinks. The Resort is located approximately 1km walking along the beach from the main area of Lamai. We enjoyed the walk and even late at night felt safe walking the beach. When all the building works are finished, we could see this as being a nice place to stay. My advice please check prior to booking. We are frequent visitors to Thailand and have stayed in some pretty nice resorts. We thought this one would be worth the extra baht to stay, unfortunately not. You do not get what you pay for. The only bonus was the massage ladies on the beach, they were absolutely amazing.

Leisure Partner

8/10

Excellent

23 Apr 2025

Bailey

A little off the road. Either rent a bike or ask the front desk for a taxi. Nice hotel and pool

Leisure Partner

8/10

Excellent

21 Apr 2025

Robert

Great stay with the exception of construction work being done on the hotel during my stay including work being done directly out my room. Other then that this is a a nice hotel, nice pools.

Leisure Self

8/10

Excellent

24 Mar 2025

Russell

This resort is a little isolated with limited dining facilities you need a bike or a car

Leisure Partner

6/10

Pleasant

04 Mar 2025

Steve

Room size good, very little light. Bed frame protrudes, and painful on the shin.
Nice pool area but needs a refresh.
Beach lovely, with some good bars/ restaurants nearby.

Leisure Friends

4/10

Poor

23 Jan 2025

Nesinov

1- resort not like in the picture presented- resort needs a big refurbished.
2- housekeeping service needs in fast reorganization- bedsheets not changed for 10 days trip; sand from the beach not cleaned with days ; shower area not cleaned for days.
3 - safety in our room not up to standards - money were missing from our wallet- in total 250 euros.
4 - care for guests not up to any standards-for late arriving guest from airport no possibility to have a snack or beverages- had to walk to 7/11 to buy those things.
5 - BBQ day at the resort needs to be better organized ,as it is now, needs and it is very haotic
6 - gym out of service for the whole vacation.
7 - beach bar out of service for the whole 10 days the we were there , I mean the bar it is not even there.
8 - the transfer from and to resort was not there - probably I missed the part, but when booking a package deal it supposed to be there automatically.
9 - the only positive thing I could say about this resort that the staff were nice and very welcoming- but the whole experience was a very bad one- and the missing money from the room was the cherry on top!!

Leisure Partner

10/10

Exceptional

07 Jan 2025

Pimthip

Super quiet and chill
Private beach so relaxing.
Staff is amazingly friendly and attentive
View is stunning

Leisure Partner

10/10

Exceptional

31 Dec 2024

Mula

Staff was friendly and facilities were nice.

Leisure

10/10

Exceptional

10 Sep 2024

Andy

Fantastic staff both front of house and bar/restaurant, they remembered what I drank be that coffee in the morning or a Sangah Beer in the afternoon.

Room was cleaned thoroughly each day and reception staff organised a motorcycle for me without hesitation

Beautiful beach front location with plenty of bars and restaurants but about 1 kilometre walk along the beach to Lamai town

Leisure Self

8/10

Excellent

04 Jun 2024

Robert

Nice place . It’s slow season so I’ll give a pass on the food quality .

Leisure

10/10

Exceptional

16 Apr 2024

Leon

Friendly staff, quiet locality, beautiful location. Nothing to dislike. Will stay there again.

Leisure Family

10/10

Exceptional

15 Apr 2024

Shania

Awesome location, very clean and wonderful staff

8/10

Excellent

02 Apr 2024

Nicholas John

Amazingly helpful staff- to the point that when my daughter injured her toe they drove us to the clinic. Thank you!!

Leisure Family

10/10

Exceptional

18 Mar 2024

Alejandro

Staff are lovely and professional. The hotel has a pool and a walk away that leads you to the beach. Close to the Lamai nightlife and a short drive to the other areas on the island.

Leisure Friends

8/10

Excellent

08 Mar 2024

Karen

We stayed 4 nights at the property. The main pool had recently been refurbished and was very nice. The staff were genuine, friendly and helpful.

Leisure Partner

10/10

Exceptional

04 Mar 2024

Sara Anne

Lovely place to stay with courteous and friendly staff.

Leisure Family

8/10

Excellent

29 Feb 2024

Alison

Great stay

Was concerned about the negative reviews seen. However on arrival it was great to see the renovation of the main pool had been completed We were upgraded to a pool view room. Which was great and the room was lovely. Beach is fantastic. Staff are excellent. Would defo recommend staying here if you don't want to be in the centre of Limai, only 15 min walk

Ali and Stewart

Partner

10/10

Exceptional

13 Feb 2024

Keith

Getaway on Lamai Beach

This is an upper mid range beach hotel that is well looked after, comfortable and ideally located on Lamai Beach. We stayed in a pool access room which meant that the room opened onto a medium size pool and we had two chaise lounge chairs right outside our room. The room was well equipped with both large shower and deep bathtub. The bed was highly comfortable and the room contained a small fridge. The hotel is a little hard to find as there is only small signage on the main road and you have to drive past several other buildings on a gravel driveway before coming to the hotel. It does look very good as you pull in and we were generally pleased. The main pool which looked very impressive was being retiled so the only pool for the complex was the one outside the pool view and pool access rooms (like ours). We found several good restaurants close by and on the Lamai Beach “downtown” area. Also some good breakfast places so we didn’t avail of the hotel breakfast. Massage on the beach in front of the hotel was probably the best massage I have ever received. First time in years my back hasn’t hurt ! lol. All in all I would give the hotel a high rating based on the room that we stayed in (Pool Access Room)!

Partner

6/10

Pleasant

01 Feb 2024

Benjamin

Staff was lovely…. But once again Expedia lays the rip off by not telling you the main pool is under construction yet your still stuck paying full price….wth

Leisure Self

10/10

Exceptional

20 Sep 2023

Derek

The staff just could not do enough for you. We had a pool access room and the sea was 50m away with fresh towels available every day for use on the beach. Main strip is 15min walk away and only 5min in a taxi. Plenty of shops and restaurants in the local area also. Thanks to all the staff for making our trip so enjoyable....x

Leisure Partner

10/10

Exceptional

28 Aug 2023

Jonathan

I had an excellent stay at White Sands. I will definitely be back soon.

Leisure Self

10/10

Exceptional

01 Jul 2023

Priscilla

The hotel was by the beach and they provide towels and a bag to lie by the water.

10/10

Exceptional

17 Sep 2019

Verified traveler

I really enjoyed my stay at White Sand Samui resort, beautiful resort, amazing staff, very friendly, helpful and most welcoming. I also met my friends from Austria there a wonderful catch up with friends.

Friends_and_family Family

10/10

Exceptional

12 Jul 2019

Terry

Great hotel with even greater service. The staff went out of their way to make sure that we had an enjoyable stay. Very personable.

Family

10/10

Exceptional

19 May 2019

Sam

Very friendly staff, great breakfast buffet, and a nice peaceful location.

Leisure Self

10/10

Exceptional

18 May 2019

Verified traveler

Nice size and peaceful (apart from building work next door)

Leisure Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Nice hotel on the beach. The rooms are spacious, hotel is very clean, buffet breakfast is standard and beach is just the way I like it.

Leisure Partner

8/10

Excellent

15 Apr 2019

Jenny Joy

Lovely Stay With Melt Like Butter Beds Andy Pillow

Took a short holiday for a few days on the other side of the island. Very nice hotel with large rooms and the highlight was how comfortable the bed and pillows were! Wonderful. I ate at the restaurant a few times as I was just wanting to be lazy and stay mostly around the hotel. Nice beach dinner of seafood. A little pricey but goes with the accommodations. We tried a dessert second night and would by pass the cheese cake as it was served with ice cream snd didn’t do it for me. Lovely rain shower though surprised to not have hot water early 6am rise even after letting it run for awhile. Kind wait staff and reception. A little disappointed initially in no view from balcony as I was expecting but pleasant nature and birds all around.

10/10

Exceptional

02 Apr 2019

Danielle

White Sand Samui Resort was absolutely incredible - the facilities, staff, and location were absolutely amazing. We had an incredible experience and were super, super sad to leave. This resort is a true gem!

Leisure Friends

10/10

Exceptional

08 Mar 2019

Verified traveler

We booked the pool access room, and were complimentary upgraded to a pool villa. I don't know why but it was the best thing that could have happend. The villa is absolutely gorgeous. It is clean, the private pool is amazing, the beach is right in front of the hotel, and I honestly don't understand some of the bad reviews. The breakfast is super yummy. Granted, the restaurant is a bit more careful with spice in the food. But you can always ask for a bit more if you want the food to be more hot. If anything I think that is very polite. The staff is wonderful and extremely, genuinely kind. You feel that they treat you kind because they really care. Our experience was more then positive. I would come back any time and I think we made a very good decision coming here, especially when talking past the other resorts on Lamai Beach. It is quiet, the beach is beautiful, the sunrise is a must. I highly recommend coming here.

Leisure Partner

2/10

Poor

08 Mar 2019

Verified traveler

It was not a good idea to book this hotel. I am usually not this disappointed but this was supposed to be a nice vacation. At arrival, the reception was not very kind for Thai standards. Usually people here are extremly nice. The room (pool villa) was absolutely disappointing. The walls are full with mold (see picture), it was dirty, the couch cushion is completely dirty. I won't sit on that for sure as it is full of stains. Also, you only get one room key which makes it impossible to have the air condition on while you are out. Meaning you will always need 20 minutes until it feels acceptable when you come home. The pool in the room is dirty as well. I won't go into that. The pool of the hotel itself is way too small and completely packed. There is not enough room at all. But the worst part of it is, that it is extremly loud in the room. I currently lay awake and can't sleep, in a bed way too hard and uncomfortable, because the club down the beach is so loud that my room vibrates. On top of that, there is a bird outside the window. No, not a random bird of nature. But a bird held in a cage right in front of my window. And let me tell you, he can talk. I do not recommend staying here and I regret booking this place. I am very sad and disappointed with it

Leisure Partner

4/10

Poor

26 Feb 2019

Verified traveler

I have paid top price to have just my self see front room
What I understand they attitude try give room they could sale the room was no window pool area cover with wall you see nice
Hoverever they put another for two days after 2day they manage have the room I was paid for so I stay my last two days in this room. Room is exclllent
But in front of my balcony start doing contraction work even middle of night
All the dust from cement mortar dust flying to m y balcony I could sit in balcony due this I say no respect for guest
Hotel very far 30min one way to che Wang very th hustle and bustle cost 2000 bat £25
return for
If you take pool side room kids noises
If you take the see front room all night you hear. the choppy see sound
You get many false smile

Leisure Self

10/10

Exceptional

26 Jan 2019

Michael

Wonderful hotel but let down by the beach.

Lovely modern, clean hotel with amazingly friendly and efficient staff. Comfortable beds, large bedrooms, and great breakfast and dinner in restaurant. However, anybody considering staying should be aware of the following:-

1. It is a 20 minute walk (or taxi ride for 150 Baht) alongside an unlit and very busy road to reach the shops/restaurants in Lamai Beach;
2. During our stay there were many families with very young children so sometimes a bit noisy around the two pools; and
3. Very unfortunately there was lots of plastic, fishing nets, rope, even some broken glass etc washed up on the beach! Perhaps the hotel could clear some of this rubbish from in front of the hotel?

Partner

8/10

Excellent

06 Dec 2018

Louisa

Lovely place to stay for relaxing vacation

Very big room and very big bathroom. Nice interior but missing some art and night stand lamps, to make it more comfortable to read at night. Staff very friendly and nice showing interest in having small talks and making you feel welcomed. Pool and beach is very good. As a vegetarian it was easy to get something with only vegetables by asking the waiter.

10/10

Exceptional

26 Nov 2018

Robin

Nice and quiet hotel end of Lamai beach

Nice and quiet hotel, tucked away at the south end of Lamai beach on the east coast of Koh Samu on the beach.

I can't fault the service nor the quality of the accommodation, the helpfulness and politeness of the staff was second to none.

The restaurant is unremarkable, food is fine standard Thai menu, nothing extraordinary, but plenty of other options in the area so no need to eat there unless you want to stay on site.

They also have buy one get one free \"happy hour\" on cocktails, which they helpfully bring in unbreakable glasses on the private sun loungers on the beach.

The massage on the beach is particularly good and highly recommended.

Partner

8/10

Excellent

12 Nov 2018

Emily

A pleasure to stay here

Overall The White Sand Resort was a real pleasure to stay in. The massive pros were that it has its own section of private beach and a good size swimming pool so I was actually able to do some training despite not having a gym. The people were absolutely charming and could not have done enough and my dietary requirements were always taken into consideration. The cons were that the resort is situated away from amenities and it took some time exploring the area to actually find my way around and realise that things were closer than they first appeared and the main beach street was about a 15 mins walk. It would have been helpful for the resort to produce a colourful but basic map with recommendations of where to go that were within walking distances and how much a taxi ride would be to main sites on the island. It is difficult to say this but if you are looking for clear crystal tranquil waters, White Sand beaches and everything \"just so\" then I would suggest that Thailand, as a whole, isn't the place to visit. Having said that White Sand Resort did everything they could to keep things clean and tidy and there was definitely an air of luxury and romance about the place. Despite 4 days of torrential rain and renovation taking place I had a comfortable and pleasant stay. The toiletries, towels and linen were really good quality and I agree with the overall 4* Rating. Many thanks to all the staff who helped me have a comfortable 6 days.

8/10

Excellent

02 Oct 2018

Babette

Pleasant stay in quiet area

We chose this hotel because of its close location to the beach and it being away from the full-on activities in town. The (pool view) rooms are nicely appointed, with smart TVs and balcony. The overall lay out of the hotel is fine. Its location is a bit too far from restaurants and bars and other activities. Best mode of transport is hiring a scooter as catching taxis in the evening was not easy. Staff are all friendly. Breakfast consists of small buffet, the restaurant food was nothing to write home about, there are better places to eat along the beach.

8/10

Excellent

10 Aug 2018

Alejandra

Good hotel

This is a good hotel that needs some good paining and a few members of the staff could speak better English. We had to request beach towels and hand soap a few times before they finally delivered them to our room. However, the staff was kind and the breakfast food was delicious. The beach is nice but you find a few sharp stones as you step into the sea for a swim. Overall it was good but I wouldn’t say excellent.

Family

8/10

Excellent

29 Jun 2018

Verified traveler

Good hotel on beach Staff very friendly

Spent 5 days in cool villa. Hotel very good would recommend to anybody. Very quiet at night as well

10/10

Exceptional

08 Apr 2018

Keri

Awesome stay for my family

I searched for weeks on a hotel to stay at in Koh Samui. I actually had selected another hotel and it was sold out. So glad as the White Sands was top notch in every way. It's a new hotel, very modern, with all the conveniences- down comforters, soft mattresses (by Thai standards) AC, very clean, amazing staff with very good English. My family loved the grounds, the two pools, pool/beach side service. Even the hospitality desk was extremely helpful in booking our activities. Resort was amazing.

Family

10/10

Exceptional

18 Mar 2018

Brian

Pool Villa 3!!

Had an amazing time, definitely worth getting the pool villa with private pool...awesome villa and the waterfall private pool left our local friends in awe!! Good breakfast buffet and friendly staff to be found everywhere, would stay here again without a doubt.

Family

8/10

Excellent

09 Mar 2018

Alison

Lovely hotel

Lovely relaxing hotel. Very friendly staff, spacious clean rooms. Rooms cleaned daily with fresh towels. Fantastic beach front location with gorgeous pools. Negatives are expensive restraunt and uncomfortable seating in rooms. Also no draws for clothes only open wardrobes.

10/10

Exceptional

19 Feb 2018

Verified traveler

Amazing friendly staff

We stayed for 4 nights at the resort and had a wonderful time. Staff was exceptionally friendly, taking care of all our needs with a smile.

Beach is lovely, and swimming pool / dining area is beautiful (located right on the beach).

Note that Lamai center is a few minutes by taxi away (not neccesserily a bad thing). Can order car at hotel for 200baht.

8/10

Excellent

14 Jan 2018

Verified traveler

Beach-front, carefree time

Great space right on the beach! Food was good, and fun to walk along the beach popping into massage parlors and restaurants/bars. A bit cold and rainy for us to enjoy the pool villa, but the staff was friendly and we enjoyed our time there!

Partner

10/10

Exceptional

12 Jan 2018

Greg

Superb location - beautiful unit

We got upgraded to a beach front unit. What a location - right on the beach with only a small patch of sand between you and the water. Krit and his team of friendly caring staff made the 1 week holiday a warm and lovely experience.

We will definitely be coming back.

Thank you for a great holiday White Sands - Greg and Deb

10/10

Exceptional

08 Nov 2017

Mark

Great resort nice and peaceful

Stayed here a few months ago love the place very friendly and helpful staff, secluded yet only 5 minutiae from Lamai. Very quiet this time which suited me as the weather was stormy to say the least

10/10

Exceptional

15 Aug 2017

Steven

Lovely stay

Great place for relaxing and nice coarse beach. A few nice restaurants within walking distance up the beach. Very little impact in that the hotel is not yet finished. Can hire scooters through the hotel - very good service.

Family

6/10

Pleasant

17 Jul 2017

Verified traveler

Great proximity to beach

Nice hotel, great being located right on the beach. Nice stroll during the day time to beach front places close by. Walk to the town is about 20 mins but wouldn't recommend walking back alone at night (a taxi is 200 THB).
Breakfast food which was included in the room was good and served in a nice setting. Not sure how the restaurant will cope when all of the hotel rooms are finished as most mornings it seemed full and the hotel is not completed yet.
Beach front villa was lovely. Thai but very modern finishing. Lovely to sit on the deck and listen to the waves. Very comfy beds and really enjoyed the spa bath.
Staff are friendly but need to be more informed on how to get to and from different places with the hotel being a bit situated out of town.

10/10

Exceptional

18 Feb 2017

shai

Best resort at lamai beach

Staying at the hotel for 8 nights, was just perfect vacation.
Modern new hotel, very well designed. Amazing stuff and view.

You can't expect more! Coming back next year :)

4/10

Poor

14 Feb 2017

Dave

Hotel still heavily under construction

This hotels still being built. They are renting rooms to guests inside an active construction site. I wish I was joking, but they are actually doing this and charging as if the place is actually finished.

Unless you are staying in one of the very expensive villas at the very front on the beach, expect to be woken up at 9AM sharp to constant surround sound of band saws, nail guns, workers yelling and hammering until about 5 or 6PM. Their check-in desk right now is a temporary table and there are two major buildings on the property crawling with construction workers.

The fact the owner thinks its acceptable to charge standard rates without warning guests about constant noise throughout the day before hand is very dishonest. Nobody flies across the world to have a relaxing pool side vacation with constant hammering and drilling in their ear. It's insane.

10/10

Exceptional

26 Jul 2026

Majbrit

Rigtig lækkert hotel.
Meget imødekommende personale
Vil helt klart anbefale stedet

6/10

Pleasant

13 Jul 2026

Per Ingar

Bra......................

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

mikael

We were disappointed with our stay at White Sand Resort and expected much more.

The service was poor from the moment we arrived. The restaurant was closing within 30 minutes, but nobody informed us. Instead, we were told to take a taxi into town, even though there was a restaurant just 100 meters away.

The room had several issues. The TV did not work properly because there was bad internet connection, and the air conditioning stopped working when needed. We were even refused extra coffee because only two sachets per day were included.

The worst experience was being charged 2,400 THB for a slightly stained bed sheet. Charging the equivalent of a hotel night in Bangkok for something that can be washed is completely unreasonable.

Breakfast was also poorly managed, with key staff arriving after breakfast had already started, meaning the full breakfast was not available from opening.

While the location is good, the poor service, maintenance issues, and unreasonable policies completely ruined our stay. We believe this experience falls well below the standard we booked and paid for, and we therefore request appropriate compensation or a partial refund for this stay. We cannot recommend this hotel and will not return.

Partner

6/10

Pleasant

27 Apr 2026

Sascha

Das bester an dem ganzen Hotel ist die Lage, da es direkt am schönen Strand von Lamai liegt. Bei Ankunft wurde ich gesehen aber gekonnt ignoriert. Mitarbeiter haben keine Lust einem zu helfen alles nur auf Nachfrage. Ich hatte eine Pool Villa, sehr schlecht renoviert, wird sehr warm (man wollte mir zuerst keine 2 Karte für die Klima geben, damit die bei Abwesenheit auch läuft), der Pool besteht quasi nur aus Chlor, Brause in der Dusche sehr gewöhnungsbedürftig,keine Handtuch Halter, kein richtiger Kleiderschrank.
Frühstück ist in einem offenem Restaurant, also morgens schon recht warm, Speisen und Auswahl ist sehr überschaubar.
Das beste an dem Hotel war die Cocktail Happy Hour, mit leckeren Cocktails zu einem angemessenen Preis.
Mein Fazit von dem Hotel - keine Weiterempfehlung, da sich der hohe Zimmerpreis nicht in der Leistung widerspiegelt.

Self

10/10

Exceptional

25 Mar 2026

sebastien

Bel hotel situé sur la plage ,des restaurants a proximité

Friends

10/10

Exceptional

21 Mar 2026

Thomas

Sehr freundliches Personal

10/10

Exceptional

10 Mar 2026

Marcha

Das ganze Personal war super nett & aufmerksam gerne wieder !!

Friends

10/10

Exceptional

03 Mar 2026

christophe

Chambre tres bien

Partner

8/10

Excellent

25 Feb 2026

Julia

Vi bodde i rummet ”pool access”. Stort och fint rum med mycket utrymme samt fräscht badrum. Fina pooler och ligger precis vid stranden. Många trevliga restauranger precis brevid samt längs strandpromenaden. Billig massage intill hotellet som vi nyttjade flera gånger. Mycket trevlig personal. Skulle kunna bo där igen ☺️

Partner

8/10

Excellent

15 Feb 2026

Jacques

Fin lokasjon, rett på stranden. Rent og hyggelig personale. Maten i restauranten var ikke noe særlig bra, og dermed var det lite folk der. Savnet treningsrom, som var under rehabilitering,

10/10

Exceptional

27 Dec 2025

Sven

Alt var supergodt!

10/10

Exceptional

22 Dec 2025

Rene

Alt var som det skulle være. Dejlig pool, god mad og drinks. Personale var super venlige! Og meget hjælpsomme med alt. Værelset var rent og nydeligt hver dag. Vi kommer helt sikkert igen næste år

Partner

10/10

Exceptional

16 Oct 2025

Tushi

Nein

6/10

Pleasant

31 Mar 2025

Wim

Personeel aardig en behulpzaam. Gebouw achterstallig onderhoud en dus ontzettend verouderd. Vier sterren is dan ook niet correct. Veel overlast door lawaai i.v.m. werkzaamheden op meerdere plekken. Foto’s van het gebouw in de brochure zijn niet recentelijk waardoor je dus een verkeerde indruk krijgt bij het boeken. Bij aankomst zijn wij dan ook behoorlijk geschrokken.

Leisure Partner

8/10

Excellent

24 Mar 2025

Christoph

Wir haben es sehr genossen, haben uns wohl gefühlt.

6/10

Pleasant

03 Mar 2025

Céline

Hotel vieillessant qui mériterait d'être mieux entretenu.
Seul le personnel, aux petits soins, rattape l'état de fatigue de l'hôtel...

Leisure Partner

10/10

Exceptional

15 Feb 2025

Anais

Très agréable, cadre magnifique, super rue piétonne et marché de nuit à 10 min à pied.
Personnel très gentil

Leisure Partner

8/10

Excellent

10 Feb 2025

ANDRE

Vielen lieben Dank für den Aufenthalt.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Gerold

Relax perfect place

Leisure

4/10

Poor

06 Feb 2025

Terje

Skuffende oplevelse

Billeder svarer ikke til virkeligheden, deluxe værelse uden vinduer, gardenview fra altanen til baggården. Ringe rengøring og morgenmad. Elevator virker ikke, meget høje trappetrin. Ringe internet.

Partner

8/10

Excellent

31 Jan 2025

Inger

Trevligt hotell

Bokade beachfront rum som vi inte fick utan vi fick rum med egen pool vilket i och för sig var ett okey rum även om det var något slitet. Annars ett trevligt hotell med trevlig personal

Partner

6/10

Pleasant

20 Jan 2025

Terhi

Palvelu ystävällistä. Hotelli siisti, mutta kunnostusta kaipaisi. Esim. meillä huoneessa suihku ei pysynyt lainkaan seinätelineessä. Allasalue ihan siisti.
Aamupala ihan perus. Kerran syötiin hotellin ravintolassa, tämä oli valitettavasti pettymys. Sijainti ok, hyvä ranta ihan vieressä.

Partner

8/10

Excellent

24 Nov 2024

Virginie

Très bel hôtel, piscine avec vue sur la mer. Personnel au petit soin et très accueillant.
Très bon restaurant.
Il y a juste le petit déjeuner qui pourrait être amélioré car il manque de choix.

Leisure Partner

10/10

Exceptional

23 Oct 2024

Christophe

Très bon séjour

Très bon accueil, service agréable et room service efficace : je recommande

Friends_and_family Family

8/10

Excellent

23 Aug 2024

Dieter Willi

Nettes Hotel am schönen Strand

Das Personal war super freundlich. Das Zimmer mit Poolblick sehr gross, die Matratze perfekt mit richtiger Härte in grossem Doppelbett. Die Einrichtung ist eher spartanisch. Eine Ablage für Koffer würde noch gut hinein passen. Das Bad war gross mit separierter Toilette, Glasduschkabine und kleiner Badewanne. Der Zustand des Zimmers und die Sauberkeit war perfekt.
Nicht so gut war die Hellhörigkeit. Die schönen Balkone waren ab 12.00 Uhr mittags in den östlich liegenden Zimmern wegen fehlender Beschattung bis abends nicht nutzbar.
Frühstücksbereich ist räumlich begrenzt. Es gab z.T. Gäste, die keinen Tisch fanden.
Das Frühstück selbst war sehr überschaubar ohne Variabilität. Die Crew hier aber war auch extrem freundlich. Es gab viele russische Gäste, die zT abends laut und ohne Einwirkung auf ihre Kinder waren.
Aktuell beginnen Renovierungsarbeiten in den Strandvillen bei laufendem Betrieb.
Uns hat das aber nicht belastet.
Das Hotel liegt weit abseits vom Ort Lamai. Kostenloser Shuttle-Service wird angeboten.
Letzte Fahrt nach Lamai um 17.10 Uhr ist aber zu früh, um dort einen entspannten Abend zu verbringen.
19.00 Uhr wäre besser.
Poolanlage und Strand sind sehr schön. Den Strand entlang sind fußläufig gute Bars und Restaurants zu finden. Auch zum Frühstücken.

Partner

8/10

Excellent

17 Aug 2024

Guillaume

Good place

Hôtel très bien, propre, ménage tous les jours.
Personnel très avenant et toujours disponible
Très bien pour les familles, pas de nuisances nocturnes. Magnifique plage !!!

Points d’améliorations: ajouter un sèche cheveux, un fer à repasser et plus de transats sur la plage. Restauration manque un peu de choix

6/10

Pleasant

31 Jul 2024

Mirko

Sicher keine 4 Sterne. Zimmer praktisch und einfach, aber sauber. Max. 3 Sterne.
Bis auf die Lobby und der Pool ist das Hotel in die Jahre gekommen. Sanierungsmaßnahmen dringend erforderliche Strand ok. Viele Steine und Felsen im Wasser.

Leisure Family

8/10

Excellent

21 Jul 2024

Sonja

Wir waren 2 Wochen sort und haben unseren Aufenthalt sehr genossen. Wir waren etwas skeptisch aufgrund mancher schlechter Bewertunden wurden aber positiv überrascht. Unser Zimmer war immer sauber und das Personal super freundlich und hilfsbereit.
Zu fuß kann man in unmittelbarer Reichweiter nicht so viel machen es gab aber einen Transfer nach Lamai und wir haben uns 6 Tage lang einen Roller gemietet. (Direkt an der Rezeption) Ein 7 eleven andere Supermärkte sind direkt un die Ecke, sowie viele gute Restaurants.
Wir hatten kein Frühstück gebucht und haben immer außerhalb gegessen in verschiedenen Restaurants die alle sehr gut waren.
Zimmer war dank selbst regulierbarer Klima gut gekühlt und es gab auch einen Kühlschrank. Wir hatten ein Zimmer mit Poolzugang, welches wir auch immer wieder nehmen würden. Es ist sehr geräumig und man hat eine eigene kleine Terasse 2 Sonnenliegen direkt am Pool. Der Pool ist renovierungsbedürftig, was uns aber nicht gestört hat.
Auch unmittelbar an den Poolzugang Zimmern ist noch der große Hauptpool mit Meerblick. Dieser wurde auch erst renoviert und ist sehr schön.
Derzeit wird auch weiterhin renoviert und erneuert, was in keinster Weise gestört hat. Es ist schön, dass sich so viel Mühe gegeben wird das sowieso schon super Hotel auf Vordermann zu bringen .Wir fanden das Hotel super und würden auch nochmal wiederkommen.

Leisure Partner

2/10

Poor

23 May 2024

Verified traveler

Hotel under construction unfortunately

This was unfortunate not a good experience since the hotel was under construction when we ariaved.
The reseptionist did all her best to do her best. and she was so Sweet ! I felt bad for her.
The pool was not filled with water.. and there where workers all over the place..

It looked like it is going to be nice when it finishes but we used a whole day trying to find another hotel and sadly it is quite expensive to travel to Thailand and the hotel did not refund us for our stay…

Friends_and_family Friends

6/10

Pleasant

11 May 2024

Verified traveler

Smukt hotel - dårlig rengøring

Virkelig dejligt hotel. Dog halter rengøringen en hel del. Vi måtte flere gange gå til receptionen og bede om toiletpapir, da rengøringen ikke havde givet os dette.
Efter sygdom spurgte vi om vi kunne få rengjort toilettet. Det kunne vi, men da vi kom op på værelset var det kun sengen der var redt, så vi måtte selv rengøre toilettet.
Sådan var det stort set alle dagene. Toilettet/håndvask blev ikke rengjort.
Første dag havde vi håndklæder til at tørre hænder i, derefter blev de fjernet og der kom ikke nye, så vi brugte vores badehåndklæder. Da vi tjekker ud, spørger personalet, hvor de små håndklæder er.
Personalet er rigtig søde, men mange af dem virker ret unge og uvidende omkring deres arbejde.
Dette er lidt synd for som sagt er hotellet virkelig smukt og skønt.

Partner

10/10

Exceptional

28 Mar 2024

Ömer

Super gemütliches Hotel und dazu sehr sauber. Der Pool und die Lage waren unglaublich. Personal war dauerhaft bemüht, das wir uns wohl fühlten. Bett eine 10/10 :)
wir kommen definitiv wieder

Leisure Partner

8/10

Excellent

15 Mar 2024

Daniel

Underbara 2 veckor . Magisk pool med ytterligare 30 meter till havet . Underbar sand och turkost vatten. Smidigt med skjuts från hotellet ner till Lamai foodmarket och bargator samt shopping .

Leisure Partner

10/10

Exceptional

11 Mar 2024

Stefan

Lamai Beach - Koh samui

Tolles Resort. Die Zimmer mit Pool Access sind wundervoll. Wirklich empfehlenswert. Der Strand in unmittelbarer Nähe ist ein Traum.
Super freundliches und zuvorkommendes Personal.
Tolle Anlage allgemein

Self

10/10

Exceptional

19 Feb 2024

Julia

Tolle Mitarbeiter!!! Alle sehr freundlich und interessiert.
Leider hatten wir am Meer große Wellen aber der Pool ist toll und die Zimmer auch!
Ich empfehle es sehr!

Leisure Partner

10/10

Exceptional

18 Feb 2024

Marlyse

Belle grande chambre dans un endroit calme.
Grands bassins d’eau stagnante qui n’apportent pas grand-chose à part des moustiques. La plage pourrait être nettoyée de ses déchets chaque jour!

Leisure Partner

2/10

Poor

15 Feb 2024

Alisson

Hôtel médiocre, à éviter

J'ai séjourné dans cet hotel quelques jours avec ma famille. A notre arrivée, la piscine etait vide et en travaux. Nous n'avions pas été prevenus. Il fallait prendre la navette pour aller dans un hotel partenaire dans le centre de limai, où là, en prenant la navette au plus tôt, plus aucune place sur la vingtaine de transate s'y trouvant.
La piscine a été remise en eau au bout de 2 jours. Ma fille s'est coupée le pied sur un carreau cassé dans l'eau.
Il y a des déchets sur la plage et dans l'hotel au pied des massifs.
Aussi, le bar de la plage ferme tot 17h max, impossible de diner au restaurent sans reserver, lequel ferme à 20h30.
La salle de sport est H.S. Les équipements ont dû restés dehors. Le tapis de course ne s'allume plus et les autre equipements sont rouillés.
Le petit dejeuner offert en dédommagement de tous les desagrements était médiocre. L'ouverture est de 8h à 10h. Dès 9h, il n'y a presque plus rien. Nous avons eu des box avec 2 mini croissants pour les jours d'excursion- mauvais .
J'ai aussi insisté pour avoir un repas le soir offert. Pour 4, plats imposés en quantité vraiment insuffisante , pas de dessert et les boissons à notre charge. Nous sommes ressortis manger dehors. Il y a du choix en restaurants à 5 minutes à pied.
Ce fut un des pires hotel de ma vie. Les français qui sejournaient étaient tous du même avis.
J'espere pouvoir obtenir un dedommagement plus serieux de hôtel.com, que je n'ai jamais réussi à avoir en ligne pour le moment.

4/10

Poor

14 Feb 2024

Aurelia

Déception totale

Déçue de cet hôtel , j ai réservé 10 jours avant et l hôtel ne préviens même pas que le piscine n est pas disponible ,le wifi ne fonctionne pas , j ai du me battre pour avoir 2 chaises et une table sur le balcon .les extérieurs sont sales , l hotel n a aucune âme ….
Par contre la literie est très bien !!!
Bref , à éviter

8/10

Excellent

31 Jan 2024

Martin

Zimmer war nicht so sauber. Pool war in reperatur konnten in nicht brauchen. Personal war freundlich

Leisure Partner

2/10

Poor

30 Jan 2024

Gerlinde

Auf Grund von Bauarbeiten war das Pool nicht zu benützen. Unerträglicher Lärm

Leisure Friends

8/10

Excellent

24 Jan 2024

Mike

Hele den store pool som ligger smukt ud til vandet og der reklameres med på første billede er under ombygning. Ligner en byggeplads. Lidt dårligt ikke at skrive det, når den udsigt er halvdelen man køber jeg ind på.

6/10

Pleasant

28 Dec 2023

sidsel

Meget nedslidt hotel

Friends_and_family Family