Name: Clarion Conference Ronkonkoma Macarthur Airport
Address: 3845 Veterans Memorial Highway, Ronkonkoma, 11779, US

2/10

Poor

02 Aug 2026

Kathleen

I booked this hotel through Expedia after a 15-hour day expecting nothing more than a safe place to sleep. The hotel presented on Expedia was not the hotel I encountered after dark.

Within minutes of arriving, I found the guest entrance displaying a sign reading, \"This door is locked 24 hours. Please use guest room key to re-enter,\" yet the entrance had obvious security issues, shattered wired-glass, visible impact damage nearby...and did NOT lock. Combined with a sign disclaiming responsibility for theft or damage to vehicles, I immediately lost confidence in the property's security. I've attached photos so others can judge for themselves.

I returned to the front desk before using the room and asked to cancel because I no longer felt comfortable staying. The hotel refused.

I then spent 70 minutes on the phone with Expedia. Expedia blamed the hotel for refusing to cancel; the hotel blamed Expedia's policy. Both kept my money.

By then it was nearly 10 p.m. on a Saturday. Nearby hotels were sold out or well over double the price. I didn't leave because I changed my mind—I desperately wanted to go to bed. Instead, I drove 2½ hours home because I felt safer doing that than spending the night there.

It wasn't until the next morning, while preparing my credit card dispute, that I researched the property's publicly reported history. It reinforced that leaving had been the right decision.

Neither the hotel nor Expedia stood behind what was sold. I cannot recommend either.

6/10

Pleasant

01 Aug 2026

Saundra

Parking lot in disrepair. Carpet in lobby old and musky smell. Lobby not welcoming not at all a good look.

10/10

Exceptional

31 Jul 2026

Carl

Iam very pleased of the service here... my room #141 is very clean , quiet & Confortible
Iam enjoying my stay here

8/10

Excellent

31 Jul 2026

Tiffany

Good stay

10/10

Exceptional

30 Jul 2026

Rolando

Very nice property always easy to get in 247 front desk

10/10

Exceptional

30 Jul 2026

Rolando andree

Was a very nice place being there twice always same standars very easy to get in and cheking is always fast

2/10

Poor

30 Jul 2026

Edward

The first room we were given smelled of cigarettes. The second room had 1 bath towel and 1 hand towel. The shower had handicap bars which looked like they were made from 1/2 inch water pipe. The first time we used the shower the pressure was terrible and water started coming through the ceiling and wall and completely soaked the floor. The maintenance man was able to fix the pipe and installed a new shower head. He had to replaster the wall. We were staying for 3 days and generally the door was stuck closed to the point where we had to ram into it or yank it very hard depending upon which side of it we were on. We would have called for help with it but the room phone didn’t work. The restaurant was closed and the ice machine was out of order. The parking lot was a collection of potholes and the lobby rugs were raised up as if there had been a flood. One more thing, there was no decaf coffee. If you had a negative star rating I would it 5 stars.
Other than I can’t complain.

4/10

Poor

30 Jul 2026

Andreonna

I did not have any cups, or bags for ice in the room, the were spiders inside the bathtub. And everything in the room was outdated. My remote to the tv did not work.

2/10

Poor

29 Jul 2026

Eugene

Cops outside late at night.
Cold water in shower only.
Random strange people

6/10

Pleasant

29 Jul 2026

Teresa

Saw a cockroach in my room on checkout day:( staff was very helpful and friendly. The shampoo didn’t clean my hair, but I’m not going to complain too much about a free amenity. The back of my bed’s headboard was sticky, like glue, so leaning back, my sweatshirt got stuck to it. The lamps were either missing lightbulbs or had them ripped off somehow. The air conditioning worked well, but the room was always humid.

2/10

Poor

28 Jul 2026

bonnie

Honestly, I am surprised that this hotel was not shut down and passed any kind of maintenance requirements. It’s very rundown and looks like the Bates motel inside – dark and dreary, and appears as if nothing has been upgraded since it opened.

4/10

Poor

28 Jul 2026

Annie

Not good experience, need a lot maintenance, won’t go back

2/10

Poor

27 Jul 2026

Christine

This property was run down. There was a bee and moth in the room. The air conditioner was loud. The mattress sunk low when you sat on the bed and you heard and felt the springs.

8/10

Excellent

27 Jul 2026

Lori

Basically clean but old, definitely needs an overall update on common areas. Two weird things to know, bar/ restaurant only takes cash?? and no sign at entrance advising this fact. Also, pool doesn't open until noon, again, Little strange.

2/10

Poor

27 Jul 2026

Aja

I don’t understand why this hotel hasn’t been shut down. It’s evident no one has called corporate or the health department.

2/10

Poor

26 Jul 2026

Kenia

.

2/10

Poor

26 Jul 2026

Michael

This hotel is in disrepair and offers no services. It does not offer daily housekeeping so we called the front desk to ask for a clean set of towels and was told we had to go to the front desk to get them. The only restaurant on property is closed indefinitely. We stayed for three nights while visiting family for the weekend and on day one we noticed a broken crack pipe by the entrance door to our building. The room itself was mostly clean except for the stained carpet and mold above the shower. A two foot section of curtains were ripped and falling off the rod. As stated previously the entire property is in a state of disrepair. The total charge for room only for three nights was over $540.00 and for this property was far too much. The reviews we checked during the booking process indicated people experienced some issues but we had high hopes it wouldn't be too bad. We were wrong. Neither my husband nor myself are snobs and give grace frequently but we will never stay at this property again.

6/10

Pleasant

26 Jul 2026

ted

I have to say there wasn’t much too like at this hotel.

2/10

Poor

25 Jul 2026

Nicole

I did not have a good experience here. The hotel smelled funny and the beds made me itchy. The doors sounded like someone was trying to get in. It just felt unsafe. I didn’t stay the entire time and left a few hours after arriving. I just wanted to get out of there.

2/10

Poor

25 Jul 2026

Elizabeth

very dirty, the property has not been maintained. there were live bugs all in the room & hairs all over the sheets and bed spread

2/10

Poor

25 Jul 2026

Melissa

DO NOT BOOK!!!! Worse hotel I’ve ever had an experience with and I’ve traveled quite a bit. First off, pictures online are AI. As soon as you pull in, there is mold all over the outside of the building. When you walk in the entrance, the door is left open as there is no AC in the main room, just a big loud fan blowing. Upon check-in, another person was checking out early due to finding cockroaches in his room. I proceeded to ask the hotel staff member what is going on with this issue, he yelled at me to mind my own business and “be quiet”. In the midst of this chaos, ANOTHER person came up requesting the manager as he had no AC in a banquet room he reserved. The manager came, would not respond to any questions on whether or not there was cockroaches as again “it was none of my business what the previous patron experienced” and that I didn’t have to take the room but they were not refunding me. I’m a single mom, I never waste money, every penny counts. But in this case, I did not stay. I DID NOT FEEL SAFE for myself or family. Clearly, this is a scam. They get people to book based on low rates, then when people can’t tolerate bugs, mold, and being treated with such disrespect, they tell you that you can checkout with no refund.
Do better Expedia, they shouldn’t even be available to book with on your site.

2/10

Poor

24 Jul 2026

Keith

Lobby no a/c hallway no a/c no on site restaurant no breakfast n̈o vending machines icce machines not working not even a menu from local restaurants in room coffeemaker had graffiti etching inside nothing that was. advertised was present on site would not recommend to anyone no star's

2/10

Poor

24 Jul 2026

Joseph

Somebody tried to break into my room from the ground floor window in the middle of the night and the property has not refunded me yet. One of the managers called me a liar and told me not to come back when I demanded that he check security cameras. Never go here to save a few bucks.

10/10

Exceptional

24 Jul 2026

Alberto

.

2/10

Poor

24 Jul 2026

Anival R

Nunca me quede alli. Ese hotel no debe llamarce hotel,todo esta destruido

6/10

Pleasant

24 Jul 2026

Angel

They did not have any breakfast, the room smelled musty.

2/10

Poor

24 Jul 2026

Shehryar

Room had a smelly bed. Asked the front desk staff to have it cleaned. First response in the evening: we can only do it every 4th day, we were staying for 5 nights. I spoke to who seemed like a manager the next day and finally he had it cleaned and bedding changed. Restaurant was closed. No amenities, no elevators. I wouldn’t recommend this property at all.

8/10

Excellent

23 Jul 2026

Christina

The room was fine. Basic, no frills, but I just needed a place to sleep for the night. The AC unit is noisy and the mattress just okay, so nothing to write home about but it served the purpose and was relatively inexpensive. The front desk staff was very nice.

2/10

Poor

23 Jul 2026

Raniehtenhawi

They told us the down deposit for room was 100.00 then charged us 289.00 and then again 149.00 and would not provide us a recipe and blamed it on expedia. They robbed us and i had to call the cops

6/10

Pleasant

23 Jul 2026

Steven

The property could use a fresh coat of paint. The rooms need to be updated, especially the faucets.

4/10

Poor

23 Jul 2026

Robin

Property was outdated, worn and we left as soon as possible.

8/10

Excellent

22 Jul 2026

Judith

Room was clean but very outdated

2/10

Poor

22 Jul 2026

Maria

Very poor customer service and the staff are very mean. Prices are not accurate in Google and in Expedia and in the hotel. A lot of drugs sell over the night and a lot of bumpheads and a lot of crime going on. I felt more like in alone star hotel than what it supposed to. No breakfast either

10/10

Exceptional

22 Jul 2026

Christina

The staff was very helpful even in cases where I needed extra help. They were very patient with me and when the extra mile to help me as well, I will definitely go back.

2/10

Poor

21 Jul 2026

Ismail

Good luck is all I have to say.

10/10

Exceptional

20 Jul 2026

Sean

Amazing work 🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯🎯

2/10

Poor

20 Jul 2026

Eve

Would never stay there again, no outside doors locked never saw the front desk, never saw employees, asked for a set of towels never received, parking lot destroyed by uneven asphalt, pot holes, aircraft coming and going. A very sad unkept building and grounds. They should be ashamed to call this a hotel and charge over 2 hundred dollars for a night. Who owns the clarion hotels, shame on you!!!!!!!

Partner

2/10

Poor

20 Jul 2026

Caryn

This was absolutely THE worst hotel that I have ever booked. After checking in and looking around I knew that we should not have booked here. the rooms do not lock and the property smelled like mold. We tried to get our money back from the front desk and from expedia and neither were a help. This is making me take my business elsewhere since I am out $750 for the 3 rooms that i booked for myself and children, and two sets of grandparents.

Family_with_children

2/10

Poor

20 Jul 2026

Courtney

Do not stay here!

Family_with_children

2/10

Poor

20 Jul 2026

antoinette

The lobby smelled musty. Check in took too long. The layout of the facility is a joke. The first room we had was disgusting. The tub was not clean. The rugs had stuff stuck to it and was sticky. The bed.. the sheets were dirty. Hair and brown markings on them. The room phones are not hooked up. The couches and ottoman were stained with who knows what. They switched our room… and that was not easy to find. The room was moldy. And the walk to it.. the hallways were moldy and the smell made it hard for me to breathe.

Partner

2/10

Poor

19 Jul 2026

Allison

The place was filthy!! Old outdated hotel. Walked in our room, didnt smell good-no bedding for the sofa bed and no shower curtain. Theres no phone in any of the rooms-so i had to call the front desk with my cell. The maintenance man brings up the bedding and HANDS ME THE SHOWER CURTAIN. No courtesy whatsoever.
The parking lot had so many potholes that it can snap somebody’s axle if driven directly over. No air conditioning in the lobby. No working elevator. So, if you’re on the 2nd floor, gotta lug your stuff up the stairs. The pool was not open and legit had a bicycle lock on the fence. ZERO AMENITIES. Lastly-restaurant was closed. All of the particulars that Clarion listed on EXPEDIA were not true. This hotel should be condemned-or-charge maybe $30 a night. I rather pitch of tent than stay at this place ever again. Awful experience.

Family

6/10

Pleasant

19 Jul 2026

Caitlin

Generally musty and old. AC in the room wasn’t on and took the entire night to. I’ll down the room. Carpet was yuck. But the bed seemed clean enough. Yikes.

Self

4/10

Poor

18 Jul 2026

David

WiFi was not accessible for 2 of the 3 days we stayed. Hotel staff initially tried to say it was working and that guests need only reboot their devices to obtain access. Several guests (including myself) demonstrated to the desk clerk that WiFi was not accessible either before or after reboot.

Family

2/10

Poor

18 Jul 2026

Jesse

The rooms were smelly

Family_with_children

4/10

Poor

18 Jul 2026

Bruce

Very old and dated. Old ripped curtains. Poor lighting in the room.

Family

6/10

Pleasant

17 Jul 2026

Mary Lynne

I was disappointed in the actual maintenance of the room. The shower head leaked and spurted water onto the ceiling. The shower water never got hot. The sink was dripping and you had to make sure it was
Completely turned off . The rug could have been vacuumed better. The restaurant was closed and you had to leave the hotel to get any food. There was no offer of coffee in the lobby.
I usually don’t write bad reviews but I have stayed at friendlier hotels for less and received more amenities
Than here.

Self

2/10

Poor

17 Jul 2026

Joan

Hotel was not clean, there was no breakfast offered and not even any tissues available for the room. The tub was all rusted so we could not even shower..

Family

2/10

Poor

16 Jul 2026

WENDY M

The hotel is outdated and dirty. A hotel guest told us that he found cockroaches and mice in his room. We didn’t find any in our room but were afraid to find other insects.

Family_with_children

2/10

Poor

16 Jul 2026

Robert

Do not stay here! The staff was very rude and demeaning to my wife! The hotel is old, dirty, and in terrible disrepair. My wife did not feel safe here!

Friends_and_family Family

4/10

Poor

16 Jul 2026

Laura

I booked this property through Expedia based on the available reviews, photographs, & the expectation that a hotel operating under the Clarion/ Choice Hotels brands would maintain reasonable standards of quality and upkeep.
My experience was significantly different. Upon arrival, I found the property to be in a state of serious disrepair and neglect. This was not a single maintenance issue, but appeared to reflect broader problems with upkeep and management.
During my stay, I observed numerous concerns, including out-of-service guest amenities such as ice machines and soda machines, a closed lobby bar, broken doors connecting to the rear parking area, peeling paint, damaged areas, and other visible signs of deferred maintenance.
This was among the worst hotel experiences I have encountered. The most concerning aspect was the significant difference between the expectations created by the hotel's branding and online presentation and the actual condition of the property.
I am not requesting a refund, compensation, loyalty points, or reimbursement. My purpose is to ensure the appropriate parties are aware of the conditions guests are experiencing. I believe this matter warrants review regarding property maintenance, guest expectations, and brand standards.
Because I booked through Expedia, I also believe the property's online representation, including photographs, reviews, and listed amenities, be reviewed for accuracy so future guests can make informed booking decisions.

Partner

2/10

Poor

15 Jul 2026

Deyvin

I do not recommend the place need a upgrade
Inside and out

Friends_and_family Family

2/10

Poor

14 Jul 2026

Mark

The entire staff, including the manager were rude and could not care less about their customers if you like a rude experience and being deprived of money, then this is the place for you

Self

2/10

Poor

14 Jul 2026

Achille

Staff was rude and helpfull.

2/10

Poor

14 Jul 2026

Christopher

I can't believe this property is legally habitable and allowed to book guests. The facility is falling apart. There is trash and random materials everywhere across the property. There are broken windows, broken fences, destroyed carpets, cracked walls, etc. The property is generally unmaintained. It honestly looks like an abandoned hotel. We immediately left and booked another hotel.

Family_with_children

6/10

Pleasant

14 Jul 2026

Armando

The hotel is outdated and poorly maintained. The room was not as clean as expected.

Partner

2/10

Poor

13 Jul 2026

Marie

Find another place to stay don’t stay there

2/10

Poor

13 Jul 2026

Gary

Unsafe place to stay.

Partner

2/10

Poor

13 Jul 2026

Sarah

Property needs to be cleaned and updated. Dirty sink faucet upon arrival, non working AC(although they repaired it during our stay) many fixtures loose and coming out of the walls, cobwebs and spider on the ceiling of our room, only luke warm showers.

Family_with_children

2/10

Poor

13 Jul 2026

Deborah J

Room 288

From check in to check out customer service was the pits! Not enough towels and rash rags for everyone in the room. Advertising the appliances but telling you if the room does not has one you have to pay to rent one after they advertise they’re in the room. Then they have an iron but not ironing board. The carpet needs to be removed because you can smell the dust and mold in them. Roaches running wild. For the past two years there’s no restaurant or breakfast available. Lightning is terrible in the hallways and around the ground. It needs to shut down for at least 6 months and do a complete renovation. Cable and TV service is terrible. Air conditioner had to be replaced and the phones were not working.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Julie

Great stay

Family

4/10

Poor

12 Jul 2026

Marie

The website states it has an elevator but it does not. The restaurant was not operating and closed. Room A/C was not working.

Business

2/10

Poor

12 Jul 2026

ERIC

It was a run down hotel no ac in main lobby or hallways ,water stained cielings ,parking lot had pot holes, would not recommend it

Self

10/10

Exceptional

12 Jul 2026

Andrea

Good place worth the extra few bucks

2/10

Poor

10 Jul 2026

William

This is by the most disgusting rundown hotel I have ever stepped foot in. The moment you enter you are overrun by the smell of mold, cigarette burns on bedding, cockroaches crawling all over and filth all over. came into town with 14 other rooms for a game, and we all walked in and left. refused to refund money, so we paid 240 each to step in for 5 mins and leave. Stay AWAY!!! Run as far as you can!!!!

Family_with_children

2/10

Poor

10 Jul 2026

Colleen

This place was DISGUSTING! Don’t stay here. I had to leave and book another room at another hotel. The back door didn’t lock so anyone had access to the wing I was staying in. Sketchy area with broke down RVs in the parking lot. I did not feel safe at all!!! I was so far from the front desk. Room smelled weird, garbage in the hallway, like big bag of garbage from housekeeping that never was thrown out.

Family_with_children

2/10

Poor

10 Jul 2026

Shaakira

I would give this place zero stars if I could. It needs to be shut down entirely. By far, the worst hotel I have ever been to and I’ve been to good and bad hotels all over the world. Upon check-in, I was given the entirely wrong room. About an hour later, I was given a 2nd room with a flooded carpet. The staff admitted that he knew the room was flooded but gave it to us anyway? Hours later, the 3rd room we were given had a broken lock and the water was ice cold in the sink and shower. The property is falling apart, multiple locks didn’t work and there are lights out all over the place with no cameras. All 3 of the rooms I was given had safety issues, as well as missing amenities? The entire experience was not at all what was advertised and to make matters worse, the Clarion denied ALL of this when I reached out to Expedia for support. I ended up filing a claim with my bank over this whole mess, DO NOT TOUCH THIS HOTEL WITH A 10-FOOT POLE. The cheap price seems like it’ll be worth it for a quick stay but I wouldn’t stay here again for free. Avoid it, do not waste your money on this disastrous hellhole, especially since you won’t be able to get any of it back. Expedia should remove this hotel as an option, it truly is that bad. Other reviews highlight supportive staff and 1 woman was fine enough but everything else about this nightmare was not worth a single penny or, more importantly, worth your safety. 0 out of 10.

Partner

2/10

Poor

10 Jul 2026

Michelle

My daughter and I did not feel safe at this hotel. We walked out and I will dispute my credit card charge.

Family_with_children

6/10

Pleasant

10 Jul 2026

Eric

Room was good size, The lobby looked scary, Phone in rooms don't work had to use my phone to call front desk TV remote was missing and was hard to work shower The hotel need some serious TLC.

Family

4/10

Poor

08 Jul 2026

Joseph

No air conditioning in lobby upon check in
Walk to room key didn’t work
No restaurant on site closed room smelled I was very close to leaving and going someplace else very low bugdet and ghetto

2/10

Poor

07 Jul 2026

edward

Place was dirty. Walls were plaster and old and dirty. Exterior doors opened with brick holding them open. No safety cautions. NO AMENITIES AT ALL

Partner

4/10

Poor

06 Jul 2026

Tracy

The first thing I noticed upon entering my room was the moldy smell. Not good. But I hoped I could live with it after purchasing some air freshener. When I tried to take a shower, I was greeted by an adult cockroach. I tried to kill it with hot water, but surprise! There wasn't any!!! I did finally drown the roach, but ended up taking a very cold shower!
The staff fixed the hot water problem immediately the next morning and apologized for the odor, explaining it was due to the humidity. They also did something about the roach because I never saw any others.

The bed was SOFT and COMFY!!! The air conditioning worked well. Overall, it was an okay stay, The lobby and hallways, as well as the public restrooms did not have any air conditioning. I found that to be troubling.

Self

2/10

Poor

06 Jul 2026

Michael

The ice machine didn’t even work! Very run down place- needs to be updated!

2/10

Poor

06 Jul 2026

Michael

The air conditioner did not work properly did not get the room cold. Everything was pretty rundown and there is no elevator. We have to use the stairs. The rooms were simple, but do not get one with the pullout couch. It is very very old worn out. It’s terrible to sleep on it. There was also an ant problem. I would not stay there again.

Partner

4/10

Poor

06 Jul 2026

John

Large property with lots of parking. Not all exterior doors from the separate building sections work to provide entry/exit access. Didn't use pool or laundry areas; what little i could see sprayed clean from a distance. Needing was clean and fresh, but no housekeeping (?). Older decor in the 2-story lobby was okay, but portable air conditioners instead of a/c doesn't cool it with the front door standing open in 100+° weather, and it makes passing through unpleasant. (I can't imagine it saves much on the electric bill in the end, as was explained, either.) Hallway and room decor have clearly not been kept fresh. Vending machines, that worked, leave a lot to be desired. Still advertised in some places as having a restaurant, which has not been true for some time. Location to Islip airport is very good. Staff, at least at night, could be more talkative with a new guest checking in and perhaps have more info then just \"use Uber eats or GrubHub\" when asked for possible places to eat at late hours. Other online reviews, that i did not see, gave it an average of 2.7 stars. I guess that's fairly accurate.

Self

10/10

Exceptional

05 Jul 2026

Deidre

The stay was wonderful. The staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

henry

Upon arrival driving from n.c. I arrived earlier then 3 pm and charged 50.00 for early arrival. Outside the side entrance multiple plates with food rotting in the sun. Place needs a serious upgrade.

2/10

Poor

03 Jul 2026

Michele

Check-in was bad. Very slow. Checked in another guest while still checking me in, so I had to wait. He should have completed my check-in before turning his attention to another guest. Clerk told me how to answer questions on the screen. I asked him to stop so I can answer myself. At the end he said there's a $100 deposit. Didn't know what for, or what were reasons I may not get it refunded. Room is old. Needs refurbishing. Bathroom toiletries consist of one small tube of shampoo and small soap. Tub/shower was old. Didn't want to use it because it was in bad condition. Hallway is dimly lit with old carpet. In the morning, one guest was reporting stolen luggage, another that curtains didn't close and someone looked in, and then someone came back inside because her car was stolen. Police in the lobby. Checkout clerk (female) was curt and rude.

Self

6/10

Pleasant

03 Jul 2026

Douglas

Overall a decent place. I could see in the day the Property would have been upper end.
There was basically no amenities. There was a restaurant on premises but it was closed. There was a couple of vending machines in the main lobby. No business center. Unable to print anything. Just found it odd as in the name Convention Center. No breakfast. If looking for no frills and clean the Clarion works.

2/10

Poor

02 Jul 2026

Lee

Totally disgusting. Plus -They charge me for 2 nights instead of one.

Partner

2/10

Poor

01 Jul 2026

Lisa

The outside is dilapidated and filthy. I am a single female, and the room was for myself for 2 nights. I went inside to check in. There was no AC at all in the lobby. The carpets smelled of mold and mildew and were coming off the floor. The man at the front desk was very rude to the older couple checking in. When it was my turn, he was bothered by my check-in. I got my room key. We went to the room. As we walked through the hallways, the smell of marijuana and cigarette smoke was overwhelming. My son and daughter-in-law were with me. As we entered the room, the smell was terrible. The carpet was old and dirty. I went to the window and moved the curtain, and there was blood splatter on the curtains. I continued to look around and found a lot of blood on the walls, mirrors, and dresser. I recognized that this was a dr*g hotel. There was also a dried-up white goop on the curtains and carpets. Young men were standing in the hallways, and women with little clothing on were with them. My son said Let's go ask for another room. We went down to speak to the man at the front desk and explained that I did not feel safe on that floor and would like another room. He gave me another room two doors down. Just as bad. We went back and checked out. He yelled at us, saying we had been there before and knew what the hotel is, implying it's a dr*g hotel. We were never there before. He refused to refund me for the first night. Expedia is impossible to reach. I will never book with them again.

Self

2/10

Poor

01 Jul 2026

thomas

pay the extra money go somewhere else

Partner

4/10

Poor

30 Jun 2026

Deshon

The room stank of smoke. It was terrible. Plus, there was smoking in the hallways. I had to put a towel under my door to keep out the stench

4/10

Poor

30 Jun 2026

PATRICIA

Parking lots were well lit and close to rooms.
Front Lobby was busy and not friendly on check-in.
Booked for 3 people but room was set up for 1... 1 set of towels, 1 coffee cup, no sugar, creamer, tea bags, etc. No pillow and blanket for pull out couch bed.

Family

6/10

Pleasant

29 Jun 2026

Margaret

Location was excellent. Bedding was clean and the bed was comfortable Parking was adequate
Extremely minimal toiletries. Not good for some one traveling by plane
Rug in lobby was raised up. Possible tripping hazard
.Very old furniture in rooms Outdoor Pool area was only open from noon till 8 pm. Check in process was difficult for older adults Only one coffee cup in the room Air conditioning was hard to regulate for cooling

Family

4/10

Poor

29 Jun 2026

Kayla

First off when you first walk in the lobby it’s extremely hot no real ac the vending machines are there but empty fridges are empty everything is empty also the hot water in the rooms didn’t work room was hot ac didn’t work well in the rooms even crappy hotel will not be going back also the pool outside looked extremely dirty and was brown

Partner

2/10

Poor

29 Jun 2026

Delia

The worst hotel ever. DO NOT stay there. Somebody got inside our room and took my friend’s Carry-on with some of her clothes inside and my other friend’s make-up bag and some money that was left on the table, and the same time a car was stolen from the parking lot that belonged to another guest. We were feeling very unsafe and changed hotel immediately.

Friends

4/10

Poor

29 Jun 2026

Fredric

We had to go to three different rooms to find one with working air conditioning. There weee issues with the room we settled on to avoid a continued search for something more acceptable. Breakfast was included but was only okay. On the other hand, it was much less expensive than anything that looked decent in the area.

Partner

2/10

Poor

29 Jun 2026

Mike

Filthy nasty and we didn’t even stay

Partner

2/10

Poor

29 Jun 2026

Christina

ROACH MOTEL. STAFF USELESS. CRIME SCENE. Allegedly this hotel has WiFi. Try and connect to it. Try calling the front desk to ask for help. In-room phone was dead. Had to call front desk from my cell phone. The genius who answered the phone told me to turn my phone off and restart it. I humored him. When I called back and he heard it was me again he put me on hold and never came back. The call disconnected after a while. I gave up on WiFi. In the middle of the night my husband went to use the bathroom and found an infestation of roaches. We left in the morning and had to use the bathroom at Quick Check down the street because I refused to use the one in the room. When I stopped by the front desk to check out, two police cars were out front and two officers were inside trying to settle some sort of dispute. When I complained about the condition of this dump the front desk clerk she had no authority to compensate me in any way as I felt that since this place clearly misrepresented itself I was owed a refund. When I called hotels.com I was told that the property had to approve it. The same person I had spoken to said I wasn’t due a refund since I complained the next morning. How could I have complained during the night when they wouldn’t even take my calls? The “housekeeping” closet was kept open so that everyone could see its contents. There was also trash in the hallway. hotels.com should sever all ties with this disgusting dump.

Partner

4/10

Poor

28 Jun 2026

David

There was only one clerk at the check in desk to handle a line of customers.
The clerk had a very bad attitude towards the customers.
The check in process was very confusing and tedious ( I had already prepaid).
There was no information on the Hotels amenities.
The room did ot even have a house phone, to be able to call the front desk for help.
The staff wasnt even helpful when checking out.

Partner

4/10

Poor

28 Jun 2026

YUDY EVAMELY

Mala atención y las instalaciones no estaban en buenas condiciones

Family_with_children

2/10

Poor

28 Jun 2026

Larry

The worst hotel I ever stayed at ! Very dirty and was run down. I could go on and on but I will just say I would never ever stay there again!!!

Family

4/10

Poor

28 Jun 2026

Carmela

Needs a complete redoing. Everything is rundown.

Friends

2/10

Poor

27 Jun 2026

Ladi

Hotel got bedbugs mole on the walls very bad dirty carpet smell. Do not waste your dime on this. You will be defrauded on ur money as well… very terrible service

Partner

2/10

Poor

26 Jun 2026

Eddie

The hotel looked like a crack den. DO NOT STAY here. The pictures do not represent where the property looks like. There was garbage all over the place. The door to get into the hotel where you’re supposed to have a hotel key to enter was broken and didn’t lock so anyone could come in and out of the hotel whenever they wanted to and apparently they did because there was literally garbage all over the property. The pool is green and about 2 feet less water than what’s supposed to be in there, everything’s broken the ice machines the vending machine machines do not stay here.

10/10

Exceptional

26 Jun 2026

Karen

This hotel was in desperate of updates. The front desk staff was not helpful and at times rude. Many rooms did not have microwaves, TV remote, coffee mugs, and even a shower curtain. The doors to enter the building were supposed to be locked and can only be accessed with a key card. All the doors were broken. I would not recommend this hotel to anyone and I would not stay here again.

Family

8/10

Excellent

25 Jun 2026

Ken

It was convenient to the airport

Partner

2/10

Poor

25 Jun 2026

Colleen

Every 5 minutes from the moment I arrived the heavy doors slammed open and sounded like fireworks going off. The shower was sticky. The man who I called to check if my reservation went through told me it didn't and that I didn't pay for my reservation when I did which almost caused me to by 2 different rooms in the same night for myself.

Self

4/10

Poor

24 Jun 2026

Rajesh

We had booked a room for the night as it is close to the airport and the hotel offered a free airport shuttle. Upon arriving, we were rudely told that the shuttle only starts at 7AM, so we had to make our own arrangements to get to the airport in time for our 6AM flight. Highly unprofessional.

Also, the carpet was smelly and really old - place felt like a dungeon

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Travis

Hotel is old, dimly lit, and surprisingly large. Also right next to Long Island McArthur runway, convenient but wouldn't highly recommend unless you need to get to the airport ASAP.

Self