Name: Hilton Garden Inn Islip MacArthur Airport
Address: 3485 Veterans Memorial Highway, Ronkonkoma, 11779, US

6/10

Pleasant

21 Jul 2026

Joseph

Mildew in the shower . Charged Ten Dollars for a mediocre continental breakfast .
Three dollars for an ordinary cheap bottle of water . Jets flying overhead on takeoff constantly .
Will not stay there again .

10/10

Exceptional

21 Jul 2026

Donna

No car..........no laundry service

Self

8/10

Excellent

15 Jul 2026

Denis

The room location was okay. The fact that I had a dog made it easy in and out of the building without disturbing anybody else. Payment for a bottle of water of three dollars was a little exorbitant. While I understand nothing is free. Three dollars for a bottle of water is a little bit of an ask.

Partner

10/10

Exceptional

13 Jul 2026

David

Great service would stay again

10/10

Exceptional

10 Jul 2026

Cendy

We stayed 2 nights while in town for a lacrosse tournament. We knew we would be arriving after the 12AM check in cutoff and called ahead. The staff members were very gracious and kind when we checked in at about 12:45AM. The hotel is well maintained, in a good area. There is no pool, and parking was a bit confusing with signs for payment in many areas. We did not purchase the $22 breakfast buffet. All in all, would definitely stay again for a night or two, but may look for a place with a pool if staying longer.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Hilda

The room and hallway smelt of stale cigarettes.

Family

10/10

Exceptional

07 Jul 2026

Edward F.

.

2/10

Poor

06 Jul 2026

Cristian

Ants in the room

6/10

Pleasant

01 Jul 2026

Syed

Not value for money. The service was dismal. We had to wait around 15 mins to check in. The room didn’t feel clean as expected; it had a weird smell. Overall, it feels short of the cleanliness and services expected from a three starred hotel.

Partner

10/10

Exceptional

01 Jul 2026

Angela

Everything was very good.

Family_with_children

6/10

Pleasant

30 Jun 2026

joseph

No complementary breakfast
No airport shuttle
Rooms were reasonably large
Two chairs: office and sitting
Microwave
Refrigerator
TV guide was slow
Free parking

Partner

6/10

Pleasant

29 Jun 2026

James

Parking good
Elevators horrible ( not working).
Trash overflowing
Needs updating

Partner

4/10

Poor

27 Jun 2026

David

Linens and coffee/coffee cups only every other day. Room was cold despite being June and A/C / heat not working. No luggage carts available. Lobby coffee supposed to be up by 7am but it wasn’t.. staff said “we’ll try to get it ready”. Restaurant server rude, food barely edible and expensive.

Family

10/10

Exceptional

26 Jun 2026

George

Very nice hotel

10/10

Exceptional

25 Jun 2026

James

Great hotel with an excellent and friendly staff.

Self

6/10

Pleasant

22 Jun 2026

David

It was fine. Honestly, this hotel was WAY overpriced. Pretty much on par with any Quality Inn or La Quinta type of hotel, but they charge 4-star hotel prices. The room was very basic. They gave us free snacks in the room, which was nice -- but certainly not worth paying close to $500 a night. We paid that price for a gorgeous boutique hotel in Manhattan, and this place wasn't even close to being that level of hotel. The \"fitness center\" was a tiny closet of a room with no windows, a couple of treadmills and one incline bench with some weights. It's a little eye-rolling that they would call it a \"fitness center.\" They do not make up the room every day -- it's every other day \"unless requested.\" For $500 a night, they should have made up the room every day and put chocolates on the pillows every evening. It was clean enough. Fine. Just extremely basic. If you can get a room here for $150 a night tops, it would be fine.

Partner

10/10

Exceptional

15 Jun 2026

Deborah J

The staff was extremely helpful and kind. The room was large, very clean and comfortable. The morning coffee was delicious and complimentary. My only complaint is that I did not like the use of Direct TV.

Self

4/10

Poor

14 Jun 2026

Craig

Arrived there one hour before check in. They gave someone else their room right away but made me wait an hour. Said it was because they were busy but the parking lot was empty. Don’t usually stay at hiltons anymore because of a bad experience but thought I would give this one a try. Big mistake.

10/10

Exceptional

13 Jun 2026

Monica

Breakfast service

10/10

Exceptional

05 Jun 2026

Sally

Everything was great!!

Self

6/10

Pleasant

29 May 2026

Chris

In need of an update. Hallways were very hot and in disrepair.

Self

8/10

Excellent

23 May 2026

Rita Lyn

I want to stay in a clean and friendly environment. I was met with both.

Family_with_children

6/10

Pleasant

17 May 2026

Gary and or Fran

For a Hilton, we were surprised & disappointed that there were no premium TV apps option to sign in w/personal subscription, which most inferior level hotels have. Some amenities, which weren’t much, were adequate at best. No soap dish in toilet, beds were hard, pillows ok & ac/heater SUPER loud while active. Over all our stay was OK but we won’t be booking again unless it’s for overnight stay only..PS, elevator was temp, out of order & stairs were not nearby. Nor were there any signs indicating location, which is risky in the event of an emergency

Partner

10/10

Exceptional

16 May 2026

Laurie

We enjoyed our stay. It was very quiet and the woman who checked us in was very nice. The breakfast is very good but the set up isn’t great. Most hotels at their price point have free breakfast. The two food choice levels is weird. Please don’t nickel and dime your customers.

10/10

Exceptional

15 May 2026

Sandra

Very clean and convenient property. Pleasant stay

Partner

10/10

Exceptional

15 May 2026

lehlee

Convenience

Partner

10/10

Exceptional

14 May 2026

James

Clean rooms very nice people

10/10

Exceptional

14 May 2026

Carolina

Clean room, staff was excellent and parking was great!

Self

4/10

Poor

10 May 2026

Kevin

I’ve been to this hotel a few times with my girlfriend and I’m starting to feel it’s really going downhill. The afternoon clerk was very nice and extroverted but the night clerk looked like he hated his job. He wasn’t friendly, he didn’t even answer the damn phone when I called downstairs to the front lobby several times to simply ask for 4 clean pillows, which were dirty in the room we were in. Eventually I went downstairs minutes later and he was just sitting there doing nothing. I then asked him for clean pillows and he went in the back behind the front desk to fetch only 2 pillows, WHICH WERE NOT CLEAN. I asked him for 2 more and he said those were the only 2 spare pillows left. When he handed the 2 pillows off to me, they were dirty as I spotted a copious amount of brown stains all over them. Disgusting and unacceptable! This is how you run a hotel? I handed them back to him pointing out my frustration and he said “well I can’t help you.” Boy you guys really hire from the bottom of the barrel don’t you? Are you trying to deter and dissuade guests from returning there? It’s also definitely not worth the amount you charge even during off peak season. You’re lucky I don’t sue you either because there was a sharp piece of metal sticking out of the sitting chair in the room and cut the back of my leg. Not to mention the toilet flusher was broken. Very dissatisfying experience.

Partner

10/10

Exceptional

09 May 2026

Mary Alice

I arrived very late and was greeted by a very nice gentleman who checked me in.

8/10

Excellent

06 May 2026

Lakeshwaran

Good stay
Breakfast is pay to eat and I only had it on my last day of stay. Food was good for the price,

Plenty of parking as well on property

Business

6/10

Pleasant

30 Apr 2026

Paul

This is a nice hotel. Rooms clean and well maintained. The Only problem was the night staff were not nice. I get it we walked in 15 minutes before kitchen closed and we ordered food that’s annoying but cmon we ordered a chicken sandwich and salad. Simple . It took forever to come out and ii sucked. HOWEVER the morning staff was pleasant and the breakfast while outrageously priced was good. So my advice is get to the is hotel early and eat out

Partner

10/10

Exceptional

29 Apr 2026

Michael

Nice room

Self

4/10

Poor

12 Apr 2026

Lisa

I informed staff my room had ants for 2 days and there was someone else’s dirty towels in the corner( which were not picked up by day 3)
The elevator was on its last leg.
The coffee and water in the lobby was nice-nice seeing security there at night

Self

10/10

Exceptional

02 Apr 2026

Emmanuel

Good

6/10

Pleasant

01 Apr 2026

Ellen

Started out great, then my husband saw ICE in the lobby. Power went out in the early morning. Happy not to have been the person stuck in the elevator! Used the stairs after that. Loud people next door Saturday night/Sunday morning.

Partner

8/10

Excellent

28 Mar 2026

Cheryll L.

Everything was great except the bartender was rude.

Family

10/10

Exceptional

28 Feb 2026

Christine

Room was lovely, very clean and very comfortable. Price was very reasonable. Will absolutely visit again!

Partner

8/10

Excellent

27 Feb 2026

Anthony

The room and facility was very clean and well kept.

Partner

8/10

Excellent

22 Feb 2026

Charles

Yes

Self

10/10

Exceptional

18 Feb 2026

Michael

Room was fine, staff was excellent!

Self

10/10

Exceptional

15 Feb 2026

miguel

Great place everything was great

10/10

Exceptional

15 Feb 2026

Daniel

Comfortable and clean

Leisure

10/10

Exceptional

03 Feb 2026

Chelsey

Staff was friendly and helpful, quiet rooms and close to everything I needed to get to.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Thomas

I had a very good experience at this hotel. I was greeted warmly when checking in. I was asked if I needed anything to assist me. And given a choice of rooms. The accessible room was available. The property looks newly renovated. The room was big and the bathroom was very clean and had all the amenities. I look forward to staying here when visiting family!

10/10

Exceptional

11 Jan 2026

Evan

Clean room, friendly staff

Partner

2/10

Poor

06 Jan 2026

Shannon

The only positive was the staff. I had no idea before booking that this hotel also functions as a homeless shelter. There were soooo many dogs that at first I thought was a convention of some sort. I chose the hotel because of the Hilton reputation but this was unsafe, Run down and dumpy!

Business

6/10

Pleasant

04 Jan 2026

Shannon Ann

Room was big and spacious. Would have been a great stay but the room wasn’t clean. There was hair on the towels/shower and bed. (We didn’t make a fuss bc it was only an overnight stay).

Leisure Partner

6/10

Pleasant

03 Jan 2026

Larry

On my second day at the Hilton Garden there was a plumbing problem We were awakened at 10 PM. \Where the technician disconnected the drain under bathroom sink. When he snaked out the pipe dirty water flooded the bathroom and foyer floors. My brother and I were sleeping and then moved to another room on the same floor. The next day we were told by an assistant manager we would be comped the one night . her name was Lillian. We were told because we booked though Hotels.com they would explain to you about the comping. When Hotels.com tried to get this straightened out they could not speak to the management to verify claim and monies that should be refunded to us. I don't travel much so a voucher by Hotels.com would do me any good. I hope your offices can get me my money. Thank you in advance Larry

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Jose

Heat was good. Clean every alternate days. Parking $ 10 daily

Leisure Self

8/10

Excellent

03 Jan 2026

Kristin

Stayed overnight for NYE. Staff was friendly and helpful. Hotel was spotless and beautifully decorated. Room was clean and very comfortable. Parking has a small fee, breakfast is another fee. Complimentary beverages ( tea, coffee, cocoa) only for a couple hours - ended before 11am which was weird to me. Also - my floor smelled of marijuana pretty strongly for a non smoking establishment. I know this is difficult to control, but it was very overwhelming. Glad I couldn’t smell it in my room.
Overall a very pretty and convenient hotel that I would stay at again.

Leisure Partner

8/10

Excellent

29 Dec 2025

Justin

Comfortable and the maintenance staff was helpful fixing my refrigerator.

Business Self

10/10

Exceptional

27 Dec 2025

Omaira

Room was clean and staff was very helpful.

Self

4/10

Poor

27 Dec 2025

Brandon

Dirty

10/10

Exceptional

26 Dec 2025

Alice

Everything was perfect

Partner

10/10

Exceptional

25 Dec 2025

Rosa

They are very welcome

10/10

Exceptional

21 Dec 2025

Rosa

The check in was easy and ver good breakfast

10/10

Exceptional

16 Dec 2025

Lucina

Awesome

8/10

Excellent

16 Dec 2025

Erick

Stop assuming people drink the 3 dollar waters and automatically charging them for it.

10/10

Exceptional

15 Dec 2025

MICHAEL

Great location--close to shopping and dining

Leisure Partner

10/10

Exceptional

15 Dec 2025

Josette

Every one there was very sweet. They treated me like Family.

10/10

Exceptional

13 Dec 2025

Daniel

Great place!

10/10

Exceptional

02 Dec 2025

Anthony

Ellen was very pleasant and quick check in

Leisure Family

8/10

Excellent

24 Nov 2025

Kimberly

Yes

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Christin

We didn’t eat breakfast as we checked out at 3am to catch our flight out. The staff was so friendly and knowledgeable. Rooms are beautiful and clean. Bathroom were also clean and well stocked.

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Nereida

The staff was very friendly. We only stayed here because our flight was cancelled and our new flight flew out of LIP (something like that). The room had a really gross odor to it and the wall plates in the bathroom were filthy. The breakfast was fine until a found a long strand of hair in the bacon tray, I let the gentleman know about it and asked him to change the tongs, he should have changed out the tray, too. Doesn't have a pool or hot tub. It did have a laundry room which was great.

Business_and_leisure Family_with_children

10/10

Exceptional

11 Nov 2025

Jayson

Everything was great

Leisure Self

6/10

Pleasant

05 Nov 2025

Michelle

It was fine

Business Self

10/10

Exceptional

05 Nov 2025

William

Clean and nice

6/10

Pleasant

04 Nov 2025

Stephanie

We didn't eat breakfast there. The linens didn't smell fresh. The people in the adjoining room kept opening their door and slamming the doors in the hallway way past midnight. An indoor pool was advertised and the front desk staff told us there hasn't been a pool there in a long time

Leisure Partner

10/10

Exceptional

03 Nov 2025

Walter

The staff during check-in and out were professional and courteous. The room was clean and comfortable. Will more than likely stay at your facilities in the future.

Friends_and_family Friends

4/10

Poor

02 Nov 2025

eitan

Cleaning the room every other day, cleanliness, and elevator service are challenging. Stuff is very nice.

8/10

Excellent

27 Oct 2025

Julie

Only issue was we were charged a buffet breakfast and a tip was also added to my bill and came I back in and Jimmy took care of it. He was very helpful and polite to work with.

Friends_and_family Family

4/10

Poor

24 Oct 2025

Gabriella

Found baby cockroaches in the room, was only offered a new room. Elevators seem seriously unsafe — you can hear loud noises, screeching, metal on metal sounds, and they take over 2 minutes to make it to your floor. There is only 4 floors.

Leisure Family

6/10

Pleasant

22 Oct 2025

Bette Lee

For the cost of two night stays, we didn’t think the breakfast should have been another fee. Most places you can stay in always includes breakfast.

Leisure Pet

10/10

Exceptional

21 Oct 2025

KAREN E

Great service comfy bed,

Leisure

6/10

Pleasant

15 Oct 2025

Janet

Very upsetting. no hot water for 2 days.. we had to ask for more toilet paper..tissues...
Nice hotel but having to ask for necessaries is uncalled for...
Janet Smith

Friends_and_family Friends

4/10

Poor

14 Oct 2025

Toshilee

Not hot water but management took care of it immediately

10/10

Exceptional

09 Oct 2025

Anil Kumar

good

Business Self

4/10

Poor

05 Oct 2025

Laurie

the elevator broke and I was on the 3rd floor and I have a disability and bad communication from front desk, who was rude about it. Luckily another guest was gracious enough to help me down with my luggage. I've stayed here countless times and will be my last stay

Business Self

6/10

Pleasant

03 Oct 2025

Neil

I would have given two stars but the bartenders and food at the restaurant brought it up to three stars. They had two elevators and on my second day there one broke down and then two days later at 4 am when leaving to check out I met a lady standing at the elevator saying she has been there for 5 minutes and the elevator didn’t work so we had to carry our luggage down four flights of stairs. When going to try and check out no one was at the desk, three people were waiting to check out then the night auditor walked past us and said I’m on break, sorry then shut the door. Which was very disappointing.

Business Self

10/10

Exceptional

30 Sep 2025

Dennis

Clean room, friendly staff, comfortable furnishings

Friends_and_family Family

8/10

Excellent

27 Sep 2025

Ronald

Large and clean rooms & close to airport. Would have like handwashing soap in the bathroom. Overall good experience.

Leisure Family

10/10

Exceptional

25 Sep 2025

Abhishek

Good Staff

Business Self

8/10

Excellent

25 Sep 2025

Eric

Great overall. Cons: Slow elevator and no vegan meal option at the restaurant on-site.

Business Self

10/10

Exceptional

25 Sep 2025

Jill

Clean and friendly

Leisure Self

6/10

Pleasant

22 Sep 2025

Daniel

Rooms were clean, but hotel was very loud. Cars doing donuts in the parking lot throughout the night and loud guests coming in drunk at 3 in the morning don't make for a restful night.

Leisure Family

10/10

Exceptional

22 Sep 2025

Lisa

One Overnight - Comfortable No Surprises

Jeremy at the front desk was friendly and welcoming, the public areas of the hotel and the room were in great condition and very clean. The bed was comfortable. The breakfast waiter was personable. It was a good experience.

Partner

10/10

Exceptional

17 Sep 2025

David

Second time at this facility both times were great

Leisure Self

6/10

Pleasant

16 Sep 2025

MaryJane

They said they had a bar and restaurant, it was very limited

8/10

Excellent

14 Sep 2025

Camille

The toom lighting could have been better. Overall it was a good clean room for our needs.

Friends_and_family Family

8/10

Excellent

13 Sep 2025

william

Parking - since when do you make people staying at your facility pay for parking and the post that you are not responsible for any damage or theft of your car. I understand that people use your parking lot to park their car when they are traveling via air but you chose to punish your patrons by charging them to park. Totally wrong. If you are concerned about stopping the airport travelers from parking in your lot then give your patrons a ticket to place in the window of their vehicle and make an agreement with a local towing company to police your lot and tow any vehicle that does not have a ticket in their window. Charging your patrons is immoral and wrong.

Leisure Family

10/10

Exceptional

07 Sep 2025

Michael

clean room, great shower, not sure about the hilton points. i expected to get credit with hilton for staying in their hotel but I was told because I booked with Expedia I don't get that. ...didn't like that.

4/10

Poor

07 Sep 2025

Erik

It was an absolute horrible stay this is a three-star hotel it's not even a two-star hotel do yourself a favor save me $240 go elsewhere go to the Marriott do something better go to courtyard for that matter. I mean you can't even watch television cuz this goes out then don't have dish. Total garbage needs to be refurbished from the inside out

Leisure Partner

10/10

Exceptional

06 Sep 2025

Jeanne

Front desk very nice

10/10

Exceptional

01 Sep 2025

Krista

This is a go to hotel when staying in the area. So convenient to shopping, restaurants and of course the airport. Rooms are large and clean.

Leisure Family

6/10

Pleasant

29 Aug 2025

Victoria

We didn’t realize this was a pet hotel when booking and our room smelled like straight wet dog

Leisure Partner

10/10

Exceptional

28 Aug 2025

William

The room was very clean..I didn't interact with anyone except the person that checked me into the hotel. Was watching television in I the bar and made us wait a few minutes, but I don't expect any type of customer service anymore. Also we were there for four days and every time we left or came back in and walked past anyone that was at the desk, no one ever said hello. Just their heads down on their phones. But for a little over $200.00 a night plus $10.00 for parking they are like the rest of them

Leisure Partner

10/10

Exceptional

26 Aug 2025

Ann

I loved everything about this Hilton garden inn. Staff is very nice & accomodating. Also when I had a medical issue they took care of me. Any time I come back to Long Island I will definitely come here.

Leisure Self

10/10

Exceptional

24 Aug 2025

Karen

Loved everything except for the fact that as a guest of the hotel we still need to pay for parking. I feel this should be included.

Leisure Partner