Hyatt Regency Long Island

2/10

Poor

04 May 2026

Alissa

The issues began at check-in, where only one of the three elevators was operational. Upon entering my room (Room, 1 King Bed, Accessible), I found the following:

Safety & Maintenance: The AC system made loud, alarming noises resembling fireworks when activated. Additionally, the television depicted only static.

Cleanliness & Upkeep: The floors were filthy, mirrors were stained, and both the carpeting and furniture were heavily worn and marked.

Plumbing Issues: The toilet ran constantly, the shower/bath nozzles were rusted, and the water pressure was virtually non-existent

Self

8/10

Excellent

04 May 2026

susan

Hotel needs some work it’s getting outdated. Elevators are horrible! Staff was excellent! Kept very clean.

Friends

10/10

Exceptional

03 May 2026

Aaron

Hello , we truly enjoyed your hotel , one of your representatives at the reception , is the reason to have a successful visit and enjoyable, ELIZABETH is a stand out person, we had a minor issue, and she was so helpful and professional. I definitely think she’s a BIG 10 , any business are blessed to have such people running the show in your “living room”
THANK YOU DEAR ELIZABETH

Family

10/10

Exceptional

03 May 2026

Taisha

Great!

10/10

Exceptional

22 Apr 2026

Ruben

Would stay here again

Partner

6/10

Pleasant

21 Apr 2026

Christina

We were surprised this is considered a 4 star hotel. It is in need of a renovation. The property appeared old and run down, the main elevators weren't working or were very slow. You could not drink the water unless you are an elite member. The duvet was in between 2 thin sheets and not between an actual duvet cover. The room was clean however, which is the most important thing to me. The staff was also kind. It is also very busy with events (weddings, dance competition, etc.)

Partner

6/10

Pleasant

19 Apr 2026

Amy

The room was very clean, but no joke on the elevator issue. We stayed about a month ago hotel was quieter, no problem with the elevators. We gave up and took the service elevators most of the stay

Partner

6/10

Pleasant

19 Apr 2026

Joseph

1 out of 3 elevators worked for a 10 floor hotel and the one working elevator was extremely slow. Unacceptable.

Self

6/10

Pleasant

16 Apr 2026

James and Zenaida

The hotel inside appears dated

Partner

6/10

Pleasant

13 Apr 2026

Stacey

Pros: safe area, plenty of parking, relatively clean, nice amenities & dining options

Cons: paper thin walls/loud guests, super slow elevator, clogged sink & shower drains, they only provide one washcloth at a time

Self

4/10

Poor

12 Apr 2026

Kaylee

Extremely disappointing stay. I found bugs in my room, some even ended up in my hair, which was unacceptable and honestly disturbing. I reported it immediately and was moved to another room, but the damage to the experience was already done.

The hotel offered a cocktail voucher, which felt completely inadequate given the situation. I was also told I would be reimbursed, but then they backtracked, saying they couldn’t because I booked through a third party.

At the end of the day, a serious issue like this shouldn’t be brushed off with a drink. I expect a full refund for such an unpleasant and unacceptable experience.

Partner

10/10

Exceptional

11 Apr 2026

LeeAnn

Front desk was exceptionally helpful.

Self

10/10

Exceptional

08 Apr 2026

Cinceria

Had a great time. Sofia and Abhi were front desk staff that were awesome. Loved every minute of being there. Breakfast buffet, pool, room, and entire hotel were fantastic.

10/10

Exceptional

08 Apr 2026

Eduardo

Rooms good. Except they keep your deposit($350+) for 3 weeks and counting. I have stayed at other area hotels after this and they return it a couple days after the stay.

10/10

Exceptional

06 Apr 2026

Kimberly Lynette

Everything was great.

Family

10/10

Exceptional

05 Apr 2026

Diane

I had a great weekend. Staff was friendly and I thought the premises looked really nice.

Friends

6/10

Pleasant

05 Apr 2026

Rita

One person at front desk charged me by accident for something I never purchased. Stated it will be reimbursed to my card but I found this frustrating to see an additional charge on my card for no reason . Glad I monitor my credit cards daily.

Self

8/10

Excellent

03 Apr 2026

Lotasha

Great stay but need to fix those elevator’s , take too long . I ordered room service 10/10 nice hotel

10/10

Exceptional

02 Apr 2026

Michael

Great

Partner

8/10

Excellent

02 Apr 2026

Adrian Geovanni Fajardo

Okay

10/10

Exceptional

01 Apr 2026

Travon

Great

10/10

Exceptional

31 Mar 2026

John

Had an excellent stay staff is great rooms are very clean . The only request is the T.v needs to be upgraded to a smart t. v only local channels

Self

10/10

Exceptional

30 Mar 2026

Kathleen

Not applicable

Partner

8/10

Excellent

29 Mar 2026

Brian

I thought I was getting a free breakfast. Turns out I was charged $30 for a 8.00 IHOP breakfast. + tip.
The waitresses were excellent though.
All else good

Self

10/10

Exceptional

27 Mar 2026

Hector

Lounge staff was incredibly helpful and supportive in every aspect.

Self

10/10

Exceptional

27 Mar 2026

Nikita

Big hotel with lots of things happening. Everything was great except slow elevators.

Partner

10/10

Exceptional

25 Mar 2026

Norma

Staff friendly

Family

10/10

Exceptional

24 Mar 2026

Terrie

Front desk staff was very nice and accommodating.

Partner

10/10

Exceptional

23 Mar 2026

Ken

Clean rooms and friendly staff. Location is excellent for anything you would want to do.

Partner

10/10

Exceptional

23 Mar 2026

Eilise

Staff greeted as soon as we walked in. Check in was a smooth transaction. Love the room and housekeeping kept our room clean everyday. Always stay at this hotel when I come to visit family!

Partner

10/10

Exceptional

23 Mar 2026

David

Clean , helpful staff

Business

8/10

Excellent

23 Mar 2026

Debra

Nice hotel, generally clean room. However there were names written on the wall. I would have thought they would have cleaned it prior to arrival. Shopping closeby, Maureen's kitchen close and delicious for breakfast. Noisy due to dance venue. Very busy weekend

Friends

10/10

Exceptional

23 Mar 2026

Cheryl

We had a great experience at this hotel. Food was great, staff was great accommodations are great!

Family_with_children

8/10

Excellent

22 Mar 2026

Ambar Masiel

I went with my kids and husband, and overall we had a good time here. The staff is friendly and always willing to help. The pool was great; my kids spent most of their time there during our stay. The food in the restaurant was good, too.
If anything I would say the elevator needs to be replaced and a few other things that are getting updated.

Family_with_children

10/10

Exceptional

18 Mar 2026

Sean

I am now staying at a hotel every weekend in Long Island and this is by far my favorite. Has everything you could possibly want and then some and has a very high end feel without a high end price

Partner

8/10

Excellent

17 Mar 2026

cathy

the lobby had a huge leak and there were giant buckets catching the water which was splashing on the floor causing a slipping hazard. The pillows were extremely hard and caused my neck to hurt. beds were uncomfortable as well. did not sleep well both nights.

Business

4/10

Poor

15 Mar 2026

kristin

Smells musty...elevators are horrible and slow

Family_with_children

8/10

Excellent

15 Mar 2026

christian

Not used.

Family_with_children

10/10

Exceptional

14 Mar 2026

Anthony

Pool and gym was very nice. Mattress and pillows the same, very dated, staff tends to on theirs phones rather than assisting. Cable is incredibly minimal

Self

10/10

Exceptional

10 Mar 2026

Edgar

It’s a beautiful property where the rooms are kept very clean. The bar and restaurant are terrific. The bar was opened until 1am on the weekends.

The big downside was all the stains on chairs and couches. It looks ewww and I didn’t want to sit on any of that. Quite gross.

Otherwise everything was great

Partner

8/10

Excellent

09 Mar 2026

Jean Aime

Good

Partner

10/10

Exceptional

08 Mar 2026

Michael

Didn’t use

Partner

10/10

Exceptional

06 Mar 2026

Nicholas

Fantastic 😍 stay here

8/10

Excellent

02 Mar 2026

MARK

We found the walls a little \"thin\" and both of our neighbors were loud enough to be a distraction for us when trying to get to sleep

10/10

Exceptional

28 Feb 2026

Dennis

It was a great staff! The food was delicious! The rooms are clean! My only complaint would be the beds were a little hard and you should have different pillows since you offer three per bed. That’s only nitpicking. That’s why I gave 5 stars

8/10

Excellent

21 Feb 2026

Julius Tahvar Nelson

Everything was a great experience. Except for 2 elevators being out. Local guy said this is a reoccurring issue. Expensive to fix.

10/10

Exceptional

21 Feb 2026

Kempy

Great place

6/10

Pleasant

19 Feb 2026

Melessa

Sheets are scratchy, shower water temp was very finicky, thought I had no hot water and had to call front desk. Over charged for my dinner at the hotel restaurant. Kids running around all wild in the lobby and room above us. People slamming doors at 6am. Not great but better than the Raddison.

6/10

Pleasant

19 Feb 2026

Maria

No heat

2/10

Poor

18 Feb 2026

Sarah

Could not stay. Tournament cancelled. Hotel said it was hotels.com and hotels.com said it was hotel. No stay and had to pay.

10/10

Exceptional

17 Feb 2026

Mauricio

Easy check in and check out. Kids loved the indoor pool

Family_with_children

10/10

Exceptional

17 Feb 2026

Pedro

Over all great thank you

Partner

8/10

Excellent

16 Feb 2026

German

Clean . Lobby staff good service

Business Partner

6/10

Pleasant

14 Feb 2026

GARY

had to change room after 1 night. My wife woke up with numerous red circular marks all over her body. Was given a different room for the next 2 nights with no more problems. for the first to days 2 of the 3 days the elevators weren't working. I'm disabled, so the only day I had breakfast I had to walk down and up the stairs.

Leisure Partner

6/10

Pleasant

09 Feb 2026

George

Handicap shower curtain would not stay closed. Bed was way too firm; I did not get much sleep. The refrigerator would make a loud high-pitch noise when it was running.

Leisure Friends

10/10

Exceptional

08 Feb 2026

Tess

Comfortable and clean. Nice and accommodating staff.

10/10

Exceptional

04 Feb 2026

Devan

The room was awesome and clean.

Business_and_leisure Family_with_children

8/10

Excellent

04 Feb 2026

Christina

High end furniture, nice view, but breakfast is expensive. Beautiful pool but the bar by the steps into the pool was unstable (loose). Also there was not enough privacy between the pool area and hallways to conference meeting rooms. A curtain might help with this.

Business Self

2/10

Poor

31 Jan 2026

Juan

Towels were stained with red possible sauce and bed sheets stained with coffee

Leisure Family

4/10

Poor

29 Jan 2026

Frank

All was good but overridden by a faulty elevator. I mentioned to the desk clerk the elevator was not stopping on selected floors, would go from the concourse to 10th floor several times regardless the floor pressed, and the doors would finally open on the wrong floor. I suggested to the clerk the elevator should be put out of service. He told me he would have engineering look at it. He did not. I think the safety lapse negates all the good about this hotel. The only reason Igave two-stars was my wife and I did not plunge to our deaths.

Family

6/10

Pleasant

26 Jan 2026

Kimberly

No continental breakfast no bagels no coffee except for in room and elevators took forever!

2/10

Poor

21 Jan 2026

Ashley

Th elevator was slow… I had a block with them for my wedding and my fiancé and I had the presidential suite and the chairs had white and dry spots and stains, they never even tried to clean it, we wanted the room next to my suite and they gave it to someone else even when we was calling for that room since June, I told them I will pay for it but they kept denying my offer telling me I can’t. When it all sums up this is one of the worst places I stayed

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

Meghan

Kevin (our waiter at the buffet) was extremely helpful, friendly and absolutely added a great experience to our stay. The buffet was also delicious.

10/10

Exceptional

18 Jan 2026

Darren

The place is big and beautiful. The staff (front desk & housekeeping) was very friendly and helpful. Above what is expected. Check in was easy and room was clean.

Leisure

10/10

Exceptional

12 Jan 2026

Amy

The only issue we had was the elevators

Leisure Family

10/10

Exceptional

09 Jan 2026

Deirdre

Very pleasant welcoming and helpful

10/10

Exceptional

09 Jan 2026

Ihara

We always come here for holidays closed to the family.
The pool is always amazingly warm and perfect for the kiddos.
I wish they invest in renovations, as is slowing getting outdated. Besides that, is the best hotel in the area.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

BERNARD

room had no usb ports, desk top was peeling up, needed more hangers. Generally I expected more for the money.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Dorothy

Hotel is clean, staff is friendly, restaurant is very good

Leisure Partner

10/10

Exceptional

30 Dec 2025

Dandre

Excellent all around . I would have my wedding at the venue as well.

Leisure Partner

8/10

Excellent

29 Dec 2025

JESUS

.

Partner

10/10

Exceptional

29 Dec 2025

Sasha

Clean, cozy, and quiet. Would definitely return!

8/10

Excellent

28 Dec 2025

Rocky

Very nice staff. Building is old. But it was nice inside. Water pressure wasnt great in the shower. Still a pleasant stay though

8/10

Excellent

27 Dec 2025

David

Good

Leisure Partner

6/10

Pleasant

27 Dec 2025

Donald

did not eat breakfast. Internet is TERRIBLE, essentially useless. Tv is terrible also. Cannot even see what is on each channel and selection of channels is limited. Elevators are very slow. Looks like one of the 3 elevators was not even working.

8/10

Excellent

26 Dec 2025

Olivia

This is a beautiful hotel, the best in the area, and we stay here whenever we visit family. The staff are always super friendly and helpful, the lobby and amenities are great, and rooms are clean and well appointed. I would rate it 5 stars if the rooms had queen beds (the doubles are just so small, and one is pushed up against a wall), and the breakfast buffet (for $28 pp) isn’t much better than a cheaper hotel’s free breakfast.

Leisure Family

6/10

Pleasant

21 Dec 2025

John

This Hyatt has has broken elevators for over a year. It makes travel between the rooms and lobby painfully slow.

Business

10/10

Exceptional

20 Dec 2025

Deborah

Yes, very clean!

Leisure Partner

8/10

Excellent

19 Dec 2025

Steven

Excellent

2/10

Poor

18 Dec 2025

timothy

I had to leave...they were doing maintenace at light cutting and changing lucks...my eye got infection from the room it self I checked out

6/10

Pleasant

15 Dec 2025

Kevin

I had booked a room with a king-sized bed through Expedia only for the desk clerk who was checking me in to tell me that no more rooms with a king bed were available. Instead my girlfriend and me were placed in a room with twin full-sized sized beds. I expressed my dissatisfaction and demanded to be given some form of compensation or a partial refund. The clerk seemed to be annoyed by that and repeatedly said “I’m just letting you know” as if I was supposed to be content with his bad news. By him repeating that phrase, I felt negated and displeased. I also disliked when the clerk uttered the line “There’s nothing we can do”, which is unacceptable. I understand that things happen but I should've been notified of this change in plans before arriving to the hotel, not at check-in. I said to him “what is the point of making a reservation?” then if I don't get the type of room I reserved. He did give us complimentary drinks at the bar mainly beer or wine, which still didn't satisfy me. I would've preferred a credit or partial refund. Learn how to run your hotel better and how to work in conjunction with third-party affiliates like Expedia when booking a reservation moving forward.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Susan

Everyone was very helpful.

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Joseph

Everything was perfect and the front desk staff super helpful

Friends_and_family Friends

10/10

Exceptional

12 Dec 2025

Cynthia

Glad to come back this year again!

Business_and_leisure Family

6/10

Pleasant

11 Dec 2025

Ronald

The restaurant bar had a poor selection for good food.
The elevator mirrors were filthy.
The force it on the tub needed extreme force to prevent it from dripping constantly.
The elevated doors look like they were purchased at a junkyard

Business_and_leisure Self

8/10

Excellent

08 Dec 2025

Samantha

The hotel was great, but it’s a very large hotel and there was 10 weddings on site the night. I stayed there for my cousin’s wedding. It was very crowded very busy and they only have two elevators and one of them was broken. It would take you to random floors. It was really sketchy and using the other one would take a long time especially when you’re there getting ready to go to a wedding time is an issue. Also they had an issue with the fire alarm. It was going off a crazy hours. We all had to evacuate the rooms at like one in the morning after my cousin’sl wedding and I was in the shower when it happened it was pretty sucky. Overall, it’s a nice hotel but this did make my stay uncomfortable. I heard other people were getting their money back. I was never offered my money back and I did book through hotels.com so I never asked them for my money back

2/10

Poor

07 Dec 2025

Janette

elevators broken - no notice - husband is disabled - refused to help - said they work just fine.
No internet

Business Family_with_children

4/10

Poor

06 Dec 2025

Elisa

Double beds were extremely hard . Refrigerator loud and couldn't sleep all night

4/10

Poor

04 Dec 2025

John S

Staff was fine,but limited. Elevators inoperative. Some things wrong in 2 out of 3 rooms. Mixer wouldn’t shut off. Breakfast prices like fine dining. No lounge available during the day.

4/10

Poor

03 Dec 2025

Arnold

Needs major renovations!!! Room, lobby, elevator, bathroom, —poor condition-filthy window in room -don’t stay there!!!!!

Partner

10/10

Exceptional

02 Dec 2025

Brandon

Amazing stay. 12/10 stars

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Michael

Yes

Business_and_leisure

8/10

Excellent

01 Dec 2025

Destinee

Everyone was extremely nice. Especially our room service lady, Elisa (think spelled right) she was amazing!!! Hotel was beautiful for the lobby and a good size store available along with a bar to sit at if you wanted.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Joseph

The room was perfect. Staff were beyond wonderful, especially Elizabeth at the front desk

Friends_and_family Friends

4/10

Poor

30 Nov 2025

Tahir

Really bad experience that was my first time to stay. I had a bad experience with the elevator. I got stuck in there for 10 to 15 minutes. I got panic attack with that and I got two my finger got scratched. Everyone was complaining. It’s not only me. Everyone got stuck there. None of the button was working. I am very disappointed.

8/10

Excellent

30 Nov 2025

Minzhong

Great

6/10

Pleasant

30 Nov 2025

jacqueline

They were courteous, but one was not “friendly” and didn’t acknowledge me standing there as the only one on line while she took another work call for a couple minutes.
The beds were super hard - like getting on a haystack with sheets over it. They don’t use duvet covers just a sheet over the bottom and sheet over the top. But the sheets were clean.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Angela

Our stay was very pleasant!
My only negatives…some of the staff at the front desk could be more pleasant and engaging…eye contact rather than focus on a computer screen.
In addition, the elevators are very slow.

4/10

Poor

29 Nov 2025

rosa

It was short-staffed. The elevators weren’t working and there was trash left on floor hallways for over hours between shifts. I wasn’t aware that my breakfast was free and they made me pay.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Jacqueline

Staff is attentive & friendly, clean well appointed hotel with excellent restaurant.

Friends_and_family Family