Name: Hyatt Regency Long Island
Address: 1717 Motor Pkwy, Hauppauge, 11788, US

4/10

Poor

18 Jul 2026

Charles

AC in our room barely worked and water pressure in the shower was poor. They turned the water off in the building for four hours mid afternoon ine day. Electrical fire in the room next to us caused us to have to change rooms since fumes were coming into our room and hallway. New room was smaller, AC was incredibly loud, and was directly next to the elevators, so we heard that all night.

Family_with_children

2/10

Poor

18 Jul 2026

Kimberly

I was expecting a Hyatt experience but got a low budget experience. The check-in person was clearly not wanting to do what she was there to do, The hotel lobby sofas had bed sheets over their cushions. There was one working elevator which resulted in 10 minute waits each time you left you room. The hallways were littered with trash and laundry bins. The common area trash bins were overflowing. There were no ice machines in the hotel.

I will pay far less and go to a lower budget hotel next time I visit Long Island and probably have an elevated experience compared to this one.

Partner

10/10

Exceptional

17 Jul 2026

Ramses

Very nice 😊😊❤️

Self

2/10

Poor

16 Jul 2026

Paige

This is not a 4 star resort! Elevators we broken for our entire stay had to use service elevators. Did not get the room I booked with pullout sofa and had 4 people, long story but the staff did not communicate well at all! Market was not stocked when you have to leave at 6:30 in the morning and there is no ice you can’t wait for them to stick ice and bagels. These are just a few of the problems I had I will never book another Hyatt hotel!!!!

Friends_and_family Friends

6/10

Pleasant

16 Jul 2026

Elaine

Hotel was clean and staff was friendly. The elevators (which are going to be redone soon) are painfully slow. Pool hours were a little weird and randomly closed “if no one is in it” service in the restaurant was about as slow as the elevators

Friends_and_family Family

4/10

Poor

15 Jul 2026

Charles

Currently only have 1 elevator working! Paid on Hotels.com and charged 70 dollars amenities fee that I did not authorize! Charged $100 dollar a night deposit! Over priced and not worth it!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Michael

Hotel is amazing

2/10

Poor

05 Jul 2026

Jason

When we went to check in I was told \"we can not honor your reservation at this time.\" Not only did I travel 3 hours on a holiday, but I was with my three year old and it was torrential downpour during a Severe Storm Warning with 80 MPH winds. I was turned away.

I received an email confirmation 8 days prior. I received an email confirmation on 3:30 pm on the same day they turned me away at check-in.

Shame on this hotel. They ruined my weekend in every way imaginable.

Just so you know, the HYATT REGENCY is lying when they say your reservation has been confirmed. There is zero guarantee that this is a true statement. They overbook on purpose. Shame on them for ruining my holiday weekend. There is no excuse for this and I am never staying at a Hyatt again.

STAY AWAY FROM THIS HOTEL - THEY DO NOT HONOR ALL THE RESERVATIONS, JUST SOME!

2/10

Poor

05 Jul 2026

Jason

When we went to check in I was told \"we can not honor your reservation at this time.\" Not only did I travel 3 hours on a holiday, but I was with my three year old and it was torrential downpour during a Severe Storm Warning with 80 MPH winds. I was turned away.

I received an email confirmation 8 days prior. I received an email confirmation on 3:30 pm on the same day they turned me away at check-in.

Shame on this hotel. They ruined my weekend in every way imaginable.

Just so you know, the HYATT REGENCY is lying when they say your reservation has been confirmed. There is zero guarantee that this is a true statement. They overbook on purpose. Shame on them for ruining my holiday weekend. There is no excuse for this and I am never staying at a Hyatt again. They should be ashamed of themselves.

STAY AWAY FROM THIS HOTEL - THEY DO NOT HONOR ALL THE RESERVATIONS, JUST SOME!

10/10

Exceptional

03 Jul 2026

Wilken

Clean room Nice staff I like the bar

Partner

10/10

Exceptional

03 Jul 2026

Myron

I had a excellent stay at the Hyatt will definitely be staying there again

8/10

Excellent

02 Jul 2026

BRANT

3 Elevators Were Not Working Properly During My Stay. Laundry Machines Need To Be Tuneded Up.

Self

8/10

Excellent

01 Jul 2026

BRANT

3 Elevators Were Not Working Properly During All 3 Night Stay.

8/10

Excellent

30 Jun 2026

Ahomondji

The rooms are clean, the staff has excellent customer service skills. Only the elevators are slow. All over it is a great place to stay if you travel to New York and have business to take care in Queens or Long Island.

Family_with_children

10/10

Exceptional

30 Jun 2026

BRANT

Two Of Three Elevators Are Out of Order.

Self

6/10

Pleasant

30 Jun 2026

Dan

The sofas in the common areas are truly disgusting; stains & filth to the point where sitting on them took a considerable effort.

The elevators had cracked floors & missing sections.

Only one elevator was working. It was like waiting for a city bus. P

The prices are commensurate with what one would expect to pay at a 4 star hotel $300, plus; whereas actually I’d rate it a 3 star hotel at most.

Family

10/10

Exceptional

24 Jun 2026

Susan

We normally stay at another nearby hotel, but the Hyatt offered a competitive price and we were very pleased with the hotel, staff and our room. In the future, I will be booking the Hyatt should room pricing remain competitive

Partner

10/10

Exceptional

23 Jun 2026

Jäsmiin

Great place only improvement should be the elevators

10/10

Exceptional

21 Jun 2026

Lynne

Jose was amazing. Verey helpful and friendly.

10/10

Exceptional

20 Jun 2026

Nancy

Location convenient

Family_with_children

2/10

Poor

16 Jun 2026

Tania

bueno todo

6/10

Pleasant

14 Jun 2026

Jacob

Hotel was okay - staff was very competent, professional, helpful.

But at least one elevator (of just 3) was out of order. So we ended up using the service elevators… once we found out about them.

Windows opened, but would not stay open, and there were no screens, at least in our room.

4/10

Poor

13 Jun 2026

Pauline

The overall stay was acceptable however there was an issue with one of their security guards. I will spare you the details, but it was very unprofessional. Beds, towels, and bathroom were all clean, but the bedroom carpet was filthy and I could tell that it had not been thoroughly cleaned in a while. The nightstand was sticky, and there were a pair of somebody’s eyeglasses on the floor between the right side of the nightstand and the wall. I enjoyed their breakfast buffet one morning and it was absolutely delicious and lots of variety. The front desk staff were really nice and super helpful. I’m bad with names, but Elizabeth was super friendly.

Self

6/10

Pleasant

13 Jun 2026

Rosanna

Handicapped parking is too far from lobby, LONG walk.
Front doors do not open automatically.
Soaps and shampoos up high in ADA showers.
Staff was excellent.
Restaurant food and staff wonderful.
I had a quiet room.
Bed too high for a handicapped room!

Self

10/10

Exceptional

09 Jun 2026

Lisa

Hyatt Regency Hotel was extremely clean and comfortable. The mattress and pillows were wonderful. The shower was perfect and the towels where soft and smelled so clean. This was my second stay this year and I plan on staying every time I'm on Long Island, New York and elsewhere. I decided to become a member of the Hyatt Global Loyalty program, which will give me lovely perks, including free breakfast (see additional perks on Google).

Partner

10/10

Exceptional

09 Jun 2026

jayoon

I have been in the hospitality industry for over 20 years and I have to say that this is a unique opportunity for me to sing the praises of a gentleman and scholar; his name is Jose Lopez and is the chief engineer of the property. I’m sure it is not often to hear about someone behind the scenes. Jose exuded the traits of a top tier management position as he was intelligent, compassionate and committed to excellence. He was immediately able to rectify an issue I had and ensure my stay at the property was one that would make my family happy.
The back of the house and those who put the heads in beds housekeeping manager Mr. Polanco, part of his team Maria Garcia housekeeping as one learns in hospitality school are also the unsung heroes of the industry where a property cannot function without excellence.
Jose Lopez, head of the engineering department
Mr. Polanco …when I am asked about my stay I must say they are the ones who can make the most difference in a world of negativity.
Of course GSA Caitlin was superb and I will detail her amazing performance in my next review

Family_with_children

10/10

Exceptional

06 Jun 2026

John

Excellent stay and staff

Self

10/10

Exceptional

03 Jun 2026

Alan

Was not able to get bill printed because I booked the Expedia?
Doesn’t seem to make sense.

Self

4/10

Poor

31 May 2026

Brittney

Dusty rooms sneezing all night no power cord to tv called front desk said there was nothing they could do they were overbooked .

Family_with_children

2/10

Poor

30 May 2026

Andrea

Bathroom not clean
Tv kept on shutting off

6/10

Pleasant

28 May 2026

jhasmin

Good pool

Friends

8/10

Excellent

26 May 2026

Christine Miller

The elevator was scary! Needs to be updated.

Business

10/10

Exceptional

26 May 2026

Tatiana

Great staff, food and overall. Quiet location

Partner

10/10

Exceptional

25 May 2026

Alice

Friendliest reception and better checkout

Business

8/10

Excellent

25 May 2026

Kam

Spacious venue for function , hotel seen better days still maintain well , friendly staffs and serene surroundings, peaceful atmosphere for a small get away nearby casino ..

Self

10/10

Exceptional

23 May 2026

Nicholas

Nice bar

10/10

Exceptional

22 May 2026

William

Very clean

Family

10/10

Exceptional

22 May 2026

John

Great hotel, nice amenities, restaurant food is decent, service is excellent, breakfast buffet very good, gym is excellent price is very good

Self

10/10

Exceptional

19 May 2026

Cleison

Very good location
Nice and clean
Very kind works.

Family_with_children

10/10

Exceptional

18 May 2026

Sheila

I didn't ut

4/10

Poor

17 May 2026

Kendell

Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully they are replacing them not just bc they are so slow but bc of the filth and grossness all over the walls and mirrors. You didn’t want to touch or corners for fear of touching whatever is dried up going down the wall. Wouldn’t stay again.

Partner

10/10

Exceptional

16 May 2026

Jaylin-Malik

Love my stay everytime best hotel on the island if you ask me, beautiful scenery with you great staff, all around peaceful property. Will be back soon

Family_with_children

6/10

Pleasant

16 May 2026

Shatia

Overall beautiful hotel but room wasn’t as clean . Dirty towels and items in trash with even hair on bed . Fancy hotel but bad timing I guess

Partner

4/10

Poor

15 May 2026

Dennis

Old hotel. Extremely slow elevators. Balcony needs much better cleaning. Mold and mildew everywhere on the outside. Coffee not available. Need to tay elevators to the lowest level and ask staff to get me a cup of coffee. Had to wait 10 minutes for them to arrive with a container of coffee. The tale the slow elevators to the ninth floor. A lot of money to pay and not given a coffee. No free breakfast. Nothing. Evey other hotel offers an availiable breakfast and coffee. We gave o with them and had to go to duncan donuts for coffee.

Family_with_children

6/10

Pleasant

15 May 2026

Daniel

The first thing I need to tell you is that I waited for the elevator the on the 8th floor the day I checked out and there were metal pieces and joints on the floor next to the elevator. I thought o myself: ‘No way that’s from the elevator.’

Well … sometimes your paranoia is reality.

I did strike it up to paranoia and got on the elevator. A lady was also on the elevator from a higher floor and we got off in the lobby.

Not like that, bro. I didn’t even know her.

About that lobby departure, we exited (is that better?) and there was a crowd in the lobby complaining that they had been stuck in the elevator for 30 minutes. The staff told everyone not to go in the elevator.

This would be like if you met an escort and didn’t know it was an escort. You thought it was the girl next door that went to church four times per week, kept in touch with her family, and baked blueberry pie for homeless people. But you later found out the real her. With that info, you got checked out. All was good. And that meant you rode that elevator for free. Shaky and rattly one too.

Absolute insanity. It must be the 4.2% abv Yuengling beer: a traditional lager!

Btw, that freaking pool closes at 9 pm, and the casino around the corner is dumpier than Circus Circus in Las Vegas. The hotel gym is cool though.

With all that info, if you stay here, you’re an idiot.

Have a nice day.

Self

8/10

Excellent

15 May 2026

Douglas

We have been staying here for many years. Noticed this time the property is showing wear. Seemed like only 1 elevator ever showed up and was very slow. It gets a lot of wear and tear from weddings and sports team. Did not use any amenities.

6/10

Pleasant

14 May 2026

Bernard

There was no breakfast, to my knowledge.

Partner

8/10

Excellent

13 May 2026

Odessa

Clean room

2/10

Poor

13 May 2026

Nargis

It was very old school. Very noisy. Cleaning crew kept on knocking . Hallways were loud. Air conditioning/ heat was not adjustable and was very loud.

Self

10/10

Exceptional

12 May 2026

Michelle

Breakfast was great!

10/10

Exceptional

11 May 2026

Miguel

Muy bien

8/10

Excellent

10 May 2026

Ira

Comfortable room

Partner

10/10

Exceptional

10 May 2026

dominique

Great

10/10

Exceptional

08 May 2026

Joseph

Food was great and staff we lovely

Self

10/10

Exceptional

07 May 2026

Todd

This property was beautiful, the room clean and tasteful. Pleasant staff, helpful and it was very quiet at night.
They did miss my wake up call, which was the only negative.
I would definitely stay at this property again.

Self

2/10

Poor

04 May 2026

Alissa

The issues began at check-in, where only one of the three elevators was operational. Upon entering my room (Room, 1 King Bed, Accessible), I found the following:

Safety & Maintenance: The AC system made loud, alarming noises resembling fireworks when activated. Additionally, the television depicted only static.

Cleanliness & Upkeep: The floors were filthy, mirrors were stained, and both the carpeting and furniture were heavily worn and marked.

Plumbing Issues: The toilet ran constantly, the shower/bath nozzles were rusted, and the water pressure was virtually non-existent

Self

8/10

Excellent

04 May 2026

susan

Hotel needs some work it’s getting outdated. Elevators are horrible! Staff was excellent! Kept very clean.

Friends

10/10

Exceptional

03 May 2026

Aaron

Hello , we truly enjoyed your hotel , one of your representatives at the reception , is the reason to have a successful visit and enjoyable, ELIZABETH is a stand out person, we had a minor issue, and she was so helpful and professional. I definitely think she’s a BIG 10 , any business are blessed to have such people running the show in your “living room”
THANK YOU DEAR ELIZABETH

Family

10/10

Exceptional

03 May 2026

Taisha

Great!

10/10

Exceptional

22 Apr 2026

Ruben

Would stay here again

Partner

6/10

Pleasant

21 Apr 2026

Christina

We were surprised this is considered a 4 star hotel. It is in need of a renovation. The property appeared old and run down, the main elevators weren't working or were very slow. You could not drink the water unless you are an elite member. The duvet was in between 2 thin sheets and not between an actual duvet cover. The room was clean however, which is the most important thing to me. The staff was also kind. It is also very busy with events (weddings, dance competition, etc.)

Partner

6/10

Pleasant

19 Apr 2026

Amy

The room was very clean, but no joke on the elevator issue. We stayed about a month ago hotel was quieter, no problem with the elevators. We gave up and took the service elevators most of the stay

Partner

6/10

Pleasant

19 Apr 2026

Joseph

1 out of 3 elevators worked for a 10 floor hotel and the one working elevator was extremely slow. Unacceptable.

Self

6/10

Pleasant

16 Apr 2026

James and Zenaida

The hotel inside appears dated

Partner

6/10

Pleasant

13 Apr 2026

Stacey

Pros: safe area, plenty of parking, relatively clean, nice amenities & dining options

Cons: paper thin walls/loud guests, super slow elevator, clogged sink & shower drains, they only provide one washcloth at a time

Self

4/10

Poor

12 Apr 2026

Kaylee

Extremely disappointing stay. I found bugs in my room, some even ended up in my hair, which was unacceptable and honestly disturbing. I reported it immediately and was moved to another room, but the damage to the experience was already done.

The hotel offered a cocktail voucher, which felt completely inadequate given the situation. I was also told I would be reimbursed, but then they backtracked, saying they couldn’t because I booked through a third party.

At the end of the day, a serious issue like this shouldn’t be brushed off with a drink. I expect a full refund for such an unpleasant and unacceptable experience.

Partner

10/10

Exceptional

11 Apr 2026

LeeAnn

Front desk was exceptionally helpful.

Self

10/10

Exceptional

08 Apr 2026

Cinceria

Had a great time. Sofia and Abhi were front desk staff that were awesome. Loved every minute of being there. Breakfast buffet, pool, room, and entire hotel were fantastic.

10/10

Exceptional

08 Apr 2026

Eduardo

Rooms good. Except they keep your deposit($350+) for 3 weeks and counting. I have stayed at other area hotels after this and they return it a couple days after the stay.

10/10

Exceptional

06 Apr 2026

Kimberly Lynette

Everything was great.

Family

10/10

Exceptional

05 Apr 2026

Diane

I had a great weekend. Staff was friendly and I thought the premises looked really nice.

Friends

6/10

Pleasant

05 Apr 2026

Rita

One person at front desk charged me by accident for something I never purchased. Stated it will be reimbursed to my card but I found this frustrating to see an additional charge on my card for no reason . Glad I monitor my credit cards daily.

Self

8/10

Excellent

03 Apr 2026

Lotasha

Great stay but need to fix those elevator’s , take too long . I ordered room service 10/10 nice hotel

10/10

Exceptional

02 Apr 2026

Michael

Great

Partner

8/10

Excellent

02 Apr 2026

Adrian Geovanni Fajardo

Okay

10/10

Exceptional

01 Apr 2026

Travon

Great

10/10

Exceptional

31 Mar 2026

John

Had an excellent stay staff is great rooms are very clean . The only request is the T.v needs to be upgraded to a smart t. v only local channels

Self

10/10

Exceptional

30 Mar 2026

Kathleen

Not applicable

Partner

8/10

Excellent

29 Mar 2026

Brian

I thought I was getting a free breakfast. Turns out I was charged $30 for a 8.00 IHOP breakfast. + tip.
The waitresses were excellent though.
All else good

Self

10/10

Exceptional

27 Mar 2026

Hector

Lounge staff was incredibly helpful and supportive in every aspect.

Self

10/10

Exceptional

27 Mar 2026

Nikita

Big hotel with lots of things happening. Everything was great except slow elevators.

Partner

10/10

Exceptional

25 Mar 2026

Norma

Staff friendly

Family

10/10

Exceptional

24 Mar 2026

Terrie

Front desk staff was very nice and accommodating.

Partner

10/10

Exceptional

23 Mar 2026

Ken

Clean rooms and friendly staff. Location is excellent for anything you would want to do.

Partner

10/10

Exceptional

23 Mar 2026

Eilise

Staff greeted as soon as we walked in. Check in was a smooth transaction. Love the room and housekeeping kept our room clean everyday. Always stay at this hotel when I come to visit family!

Partner

10/10

Exceptional

23 Mar 2026

David

Clean , helpful staff

Business

8/10

Excellent

23 Mar 2026

Debra

Nice hotel, generally clean room. However there were names written on the wall. I would have thought they would have cleaned it prior to arrival. Shopping closeby, Maureen's kitchen close and delicious for breakfast. Noisy due to dance venue. Very busy weekend

Friends

10/10

Exceptional

23 Mar 2026

Cheryl

We had a great experience at this hotel. Food was great, staff was great accommodations are great!

Family_with_children

8/10

Excellent

22 Mar 2026

Ambar Masiel

I went with my kids and husband, and overall we had a good time here. The staff is friendly and always willing to help. The pool was great; my kids spent most of their time there during our stay. The food in the restaurant was good, too.
If anything I would say the elevator needs to be replaced and a few other things that are getting updated.

Family_with_children

10/10

Exceptional

18 Mar 2026

Sean

I am now staying at a hotel every weekend in Long Island and this is by far my favorite. Has everything you could possibly want and then some and has a very high end feel without a high end price

Partner

8/10

Excellent

17 Mar 2026

cathy

the lobby had a huge leak and there were giant buckets catching the water which was splashing on the floor causing a slipping hazard. The pillows were extremely hard and caused my neck to hurt. beds were uncomfortable as well. did not sleep well both nights.

Business

4/10

Poor

15 Mar 2026

kristin

Smells musty...elevators are horrible and slow

Family_with_children

8/10

Excellent

15 Mar 2026

christian

Not used.

Family_with_children

10/10

Exceptional

14 Mar 2026

Anthony

Pool and gym was very nice. Mattress and pillows the same, very dated, staff tends to on theirs phones rather than assisting. Cable is incredibly minimal

Self

10/10

Exceptional

10 Mar 2026

Edgar

It’s a beautiful property where the rooms are kept very clean. The bar and restaurant are terrific. The bar was opened until 1am on the weekends.

The big downside was all the stains on chairs and couches. It looks ewww and I didn’t want to sit on any of that. Quite gross.

Otherwise everything was great

Partner

8/10

Excellent

09 Mar 2026

Jean Aime

Good

Partner

10/10

Exceptional

08 Mar 2026

Michael

Didn’t use

Partner

10/10

Exceptional

06 Mar 2026

Nicholas

Fantastic 😍 stay here

8/10

Excellent

02 Mar 2026

MARK

We found the walls a little \"thin\" and both of our neighbors were loud enough to be a distraction for us when trying to get to sleep

10/10

Exceptional

28 Feb 2026

Dennis

It was a great staff! The food was delicious! The rooms are clean! My only complaint would be the beds were a little hard and you should have different pillows since you offer three per bed. That’s only nitpicking. That’s why I gave 5 stars