Name: Jake'S 58 Hotel & Casino
Address: 3635 Express Dr N, Hauppauge, 11749, US

4/10

Poor

24 Jul 2026

Chris

Exterior was filthy, with a dirty facade and wads of gum all over the cement. Floor tiles in lobby and elevators were cracked and broken. Three vending machines rejected my fully intact $5.00 bill. Our room was basically clean, but the sink was cracked and the tub was repaired with mismatched tiles. Tub floor was stained. I brought these concerns to the woman at the desk during check-out. We were quite disappointed and would appreciate a refund.
All staff members were pleasant and accommodating, as was security.

6/10

Pleasant

24 Jul 2026

Akira

Be prepared, this is truly a casino. Not what I was expecting, and everything was run down. The staff was lovely and very helpful.

10/10

Exceptional

22 Jul 2026

John

everything was excellent

4/10

Poor

21 Jul 2026

Rina

We recently stayed at Jake's 58 Casino Hotel for 2 nights. For Canadian travellers, paying $375 per night and then discovering there was not even a restaurant in the hotel where you could have a hot sit-down breakfast was very disappointing. There was a restaurant in the hotel, but that didn't open until 11:00 a.m. There was a small coffee snack bar where breakfast items were available. However, when we asked if we could get a hot breakfast sandwich (which was on the menu board) we were told they didn't have it. Ok, let's try a hot dog (that's close to having sausage for breakfast and again it was on the menu board). Again, they didn't have any.

The hotel looks a little run down but I understand a major renovation is in the works, so that's good.

Overall, I would rate our experience a 2 out of 5. Not impressed and very disappointed.

Partner

8/10

Excellent

17 Jul 2026

Melissa Jeannette

The Staff were very pleasant I didn’t realize the hotel was under construction at the time, but I’m sure they look very nice when it’s done. They had excellent customer service.

Self

10/10

Exceptional

17 Jul 2026

Michael

Hotel accommodations were great. Staff was very helpful. Bistro 58 Staff and food was very good.

Partner

4/10

Poor

17 Jul 2026

dilian

For all staff just 4 was lovely. 1 frontdesk 1 cleaning room 1 Rest. 2 security. Others terrible.

Family

10/10

Exceptional

16 Jul 2026

Tyrone

Great

Pet

4/10

Poor

16 Jul 2026

Marc

The hotel is undergoing renovations and it looks it, only one elavator was working, they were strict on when you could check it and there was work being done everywhere on the floor I was staying.

10/10

Exceptional

15 Jul 2026

Joan

I had no problem

Partner

8/10

Excellent

13 Jul 2026

john

Rooms better than most I've stayed at in the area. 1 problem was how they handle the bar area and getting food. The bar was full and I ordered food while standing and when the food came I sat in the seats out front from it. Area appeared closed and saw other people just go and sit so I sat at a table close to the bar and started eating my food. Then a woman comes out and says you have to leave this area is closed. I'm sitting there with my plate of food, bar is still full so I said I'll when I finish this. In a stern voice she said , you have to leave, you can't sit here! it is closed. Now mind you, there's other people sitting at some tables and some further back from me. So I repeated, I'll leave when I finish this, there are other people here. She again said no, you must leave. So I said ok, I'll move over to this area. I grabbed my plate and moved over....Every time she went by I got the daggers but dam, let me finish my meal! Up to that point I had high remarks for the place but this soured me.

Self

10/10

Exceptional

08 Jul 2026

Michelle

My overall experience is always exceptional

Partner

6/10

Pleasant

07 Jul 2026

Brenda

Hated you guys didn't explain a extra 400dollars taken from my account besides the 900dollars I paid for my stay.

Family

10/10

Exceptional

07 Jul 2026

John

Facilities where clean and convenient. Building and amenities are dated, but still felt clean and was a great stay

Partner

10/10

Exceptional

07 Jul 2026

Brian

All good!! Locally situated to many things.

Partner

8/10

Excellent

06 Jul 2026

Bridget

Great staff. We had a wonderful stay.

Partner

6/10

Pleasant

06 Jul 2026

Shane

This review is for the current hotel, not what is to come!

I would like to start with their is so much potential and they are currently expanding on the hotel/casino and as someone in project management I foresee amazing changes in the near future.

BUT for what it is now, it’s not great.

They had only two elevators and one was broken (10 min wait minimum), I took a shower one morning fine and the next no hot water, when I placed my bag down the counter top to where the TV was placed moved.

Last issue was PARKING, we as guests at the hotel who are staying overnight should not be consolidated to the normal casino parking as it is a fight for spots. I ended up hardly getting a spot after 20 mins and had to carry luggage.

Security was very understanding about hotel guests as you have to go through security everytime but hope they find a streamline solution where it’s separated from casino security.

No issues with staff and every employee at each of the cafes, bar, kitchen were great.

All in all, not the best stay but I also seriously believe this will be different come 2-3 years from now.

Self

8/10

Excellent

06 Jul 2026

Michael

The hotel was fine. Standard room, good size, good bed. A/C worked great. Had dinner at the Bistro and that was very good, with a great wait staff. The only issues were shower temperature was not steady and the water pressure was low. Also, there were only 2 elevators for the hotel section, and one was out of order. The remaining one was very slow. I found out the next day that the employee's service elevator was also having issues, so they had to use the customer elevators. That accounted for the slow service. Otherwise, we had a good time and would consider returning.

Partner

8/10

Excellent

04 Jul 2026

DAVID

Great stay .

Partner

10/10

Exceptional

01 Jul 2026

Tyrone

Great

Self

6/10

Pleasant

01 Jul 2026

Louis N

I will never again go to Jake’s 58. Room just ok. Bare bones. Casino meh.
Restaurant choices. No choices. Only one. Found staff to be unfriendly except for waitress in the Bistro. She was excellent.

Never again.

Friends

10/10

Exceptional

30 Jun 2026

melissa

Staff eas awesome, food at Bistro was surprisingly good, good value, clean room

Friends

10/10

Exceptional

29 Jun 2026

WILLIAM

I was there for 1 night and didn't see not one waiters at all. After losing 3,700 .

Self

2/10

Poor

27 Jun 2026

Debbie

Under construction, no working elevators, am a senior citizen and I had to go up and down 6 flights of stairs, food horrible and way overpriced. Not the best crowd of people there, they ask you if you have a gun before entering it’s just scary don’t recommend even if you’re a gambler.

Self

10/10

Exceptional

26 Jun 2026

Patrick

Nice clean room and great staff

Self

2/10

Poor

26 Jun 2026

gianfranco

I address an issue with front desk and thy brush me off, like you should this and tht why why didnt let us know..

Never heard from thm and it's an easy fix

Unhappy returned guest

Self

10/10

Exceptional

26 Jun 2026

Jan

My stay at Jakes was great. No complaints.

Self

8/10

Excellent

26 Jun 2026

Andrew

One of their two elevators were down my entire stay which lead to longer than normal wait times. It was really annoying to have to go through a security checkpoint and facial scan every single time I entered the building. Would have been nice to have a separate entrance just for the hotel only guests. Other than that, it was nice. Fair price and the room was really nice.

Partner

6/10

Pleasant

25 Jun 2026

Paul

The property is in definite need of a remodel. It is tired looking and even only had one elevator working for 9 floors of customers. The good news is there were renderings on the wall with the new look, hopefully that’s coming soon because the property looks very dated and old. I personally wouldn’t stay there again until the remodel is complete. They should also have coffee makers in each room, that was another miss.

Family

10/10

Exceptional

21 Jun 2026

Danayah

Clean property. No parking.

Partner

10/10

Exceptional

21 Jun 2026

Latoya

The elevator

10/10

Exceptional

18 Jun 2026

james

It's was amazing

8/10

Excellent

14 Jun 2026

Cheryl

The room was ready, clean and comfortable. Rather large. Air conditioning in room did not seem to work. Got s little warm overnight. Elevators had outages which led to some small waits. Casino was fun. All employees (check in, cleaning staff, casino staff and bistro) were friendly and helpful.

Partner

6/10

Pleasant

13 Jun 2026

Lee

It was a little strange having to go through metal detectors and eye scanners every time you re-entered the resort.
The lady on reception was not very friendly and was super slow also, however Christina in the bar was fantastic and very entertaining….thats the only reason i would revisit.
I was sure when i booked that breakfast was included but there was only a pay coffee bar.
Trying to find q parking spot could be tricky….i would suggest the hotel give valet park to guest for the whole stay and not just one room pass

Self

2/10

Poor

09 Jun 2026

Lance

Hotel is under construction which I did not know about nor did they mention that when I booked. Room was outdated, workers were banging away at 7am and using materials that left a smell throughout the floor. Would not stay there again till December 2026 when they said construction would be finished. I had a 2 day stay and cancelled the 2nd day to stay elsewhere

Self

10/10

Exceptional

08 Jun 2026

James Raymond

It was a little hectic due to the construction. But that is to be expected. Other than that everything was great.

Partner

10/10

Exceptional

08 Jun 2026

Timothy

First of all... Except for the elevators, DON'T BELIEVE THE REVIEWS! Everything about this place was spot on! Service, room, casino, restraunt... We loved it. Yes, there was only 1 wokring elevator and yes we waited a total of 10 minutes for it in a 76 degree hallway BUT it was so much fun it didn't really matter! Seriously, give it a shot. You won't be sorry!

Partner

4/10

Poor

08 Jun 2026

Guillermo

The place smelled funny, the furniture and the rugs in the rooms looked like it had been there for 20 years. Very outdated and everywhere had a funny smell to it.

Partner

4/10

Poor

08 Jun 2026

Berline

The elevator it not working in the bathroom is not clean. The carpet is dirty.

Partner

2/10

Poor

07 Jun 2026

Jon

Absolutely disgusting place.I do not recommend it.You should be in a Republican place.It's filled with you know what

Partner

8/10

Excellent

04 Jun 2026

Tracy

The Staff was helpful. The Food at the BISTRO IS LISSSH! I can see myself going there just to eat, I had the French dip, and lobster Mac, my partner ordered that everything Pretzel! Its to Die for! This was my first time here, and it definitely won't be my last!

Partner

4/10

Poor

01 Jun 2026

Dan

Staff at the desk was extremely rude.

Self

8/10

Excellent

01 Jun 2026

Jose

Overall it was a nice experience. I would go back.

Self

6/10

Pleasant

31 May 2026

Fatemeh

needs restoration and clean up! NO safe in the rooms.

Family

6/10

Pleasant

31 May 2026

Christina

The water in my room didn't get hot and when I told the front desk they said the water on that side of the building only get warm. Only one elevator worked so we had to wait like 10 mins to get back and forth. There was hair not our on the shampoo bottles.

Partner

4/10

Poor

31 May 2026

Salvatore

Property was just OK. The entry into the casino was absolutely dirty and filthy.

The room was kind of old a little musty expected a little more the staff was just OK not overly polite and not overly friendly

One particular person at valet was absolutely rude as was the worker female at the coffee shop. She was absolutely not friendly at all. Felt like she didn’t even wanna be there.

Not sure I would use this place again

Self

8/10

Excellent

30 May 2026

COLEEN

The rooms are great and comfortable and reasonably priced for the area. The staff was really friendly. Its an ordeal with parking and coming and going from the hotel because it is attached to the casino and there is pretty heavy security and some shady characters, but if you can get past that and be patient, once in the hotel area, it was quiet and nice. There was also just one elevator working and seems that has been for a while, but it wasnt that much of a problem if you can bea little patient. The other hotel guests were very friendly.

2/10

Poor

27 May 2026

Jordan

The place is a mess, 1 elevator working, when you are on your floor and hit down to go to lobby, it stops on the way up and you need to ride the rest of the way up and then go down, carpets gross, everything felt dirty outside of the room. The place is just not maintained at all. The one thing i will say is that the room was in decent shape, felt clean. If you need a cheap place to stay for the night, and don’t mind the sort of people who hang around a low rate gambling hall, this is your spot. The staff were all very nice and did their best, but whoever owns the property needs to put some money into it. There were signs for the “New Jakes” throughout the lobby, almost as if to say, the place isn’t being taken care of because we are just redoing it all. So maybe better things are to come.

Self

8/10

Excellent

25 May 2026

Joseph

The room was very clean. The staff was very friendly and very helpful.

Self

6/10

Pleasant

25 May 2026

Reginald

Only 1 elevators was working so every time you had to use it. It became an adventure and took a lot of time. Bathrooms need to be updated. But room was clean and ok.

Friends_and_family Family

4/10

Poor

25 May 2026

Miguel

First off, I want everyone to know that just entering the casino was ridiculous. First you go through a metal detector, and then they check your bag if you have one. After that they take a picture of you with face recognition camera. After that security scans your ID. Totally ridiculous. I stayed the night and i was sorry I did. The restaurant/café was a horrible experience. After we sat down, we waited almost a half hour for the waitress. I had to get the manager to get her to our table. After we ordered i never saw her again. I had to get a busboy to get my check. After I got my check I waited to pay. No one ever came by. I filled out the bottom of the check with name and room number to have it charged to my room and left it on the table. I went to do some gambling and then went back to my room to go to sleep. About a half hour later, someone came knocking on my door. It was a casino supervisor. He said I didn't pay the check at the Cafe. I told him the service was horrible, no one came to the table and i filled out the information on the check to have it charged to the room. He made me go back to the cafe to pay the bill. He told me they don't charge the room and the waitress said I can charge it to the room if I want to when I got back to the Cafe. Horrible, horrible place. I will never go back. I rather go to Mohegan Sun in CT, much better place. When I got there security told me Jakes 58 is government owned. Now I understand why the place is run so poorly.

Partner

6/10

Pleasant

24 May 2026

marilou

The room was clean. I don’t like bulk shampoo and body wash. I was woke up by construction . When I called desk they had no idea. For my inconvenience I was given a free cup of coffee🎉 not happy I spent almost 500$ on room and casino. All staff interactions were wonderful

Self

8/10

Excellent

22 May 2026

Bobbie

Room was clean staff was friendly and helpful

10/10

Exceptional

21 May 2026

Sandy

Very good cost-benefit option

Friends

2/10

Poor

20 May 2026

Thomas

Too crowded

Partner

6/10

Pleasant

12 May 2026

Dennis

Room was very dated with buckling tiles in the bathroom and staff appeared to either be very helpful or very rude no middle of the road.

Partner

2/10

Poor

12 May 2026

Michelle

going through a metal detector was scarey and the room was ok but not the cleanest we did not stay we left

Friends

8/10

Excellent

09 May 2026

Joseph

Staff were great and food good too

Self

10/10

Exceptional

09 May 2026

Vinny

Good

4/10

Poor

07 May 2026

Ravindra

The property had way too much security for no reason! Facial recognition technology and the constant showing of I.D.is not necessary!

Partner

4/10

Poor

05 May 2026

Ricardo

It was clean but the fact that it’s so outdated makes it feel like it’s lacking freshness

Partner

6/10

Pleasant

05 May 2026

charles

My only complaint is that the heat in the room did not work. The bed was comfortable and the room was clean and nice. I was happy overall with my stay. It was a good value.

Self

6/10

Pleasant

04 May 2026

Brenda

It definitely needs to be updated and they only have one working elevator, which takes way too long!

Partner

10/10

Exceptional

03 May 2026

Irene

It was good

Partner

10/10

Exceptional

03 May 2026

Carol

Hotel was active. We enjoyed the gambling atmosphere

Partner

6/10

Pleasant

02 May 2026

Sudarshani

Great hotel if they have everything up and running. Relatively clean. Only one elevator was operational which was very inefficient. Casino was down during hours when it should’ve been open.

Partner

6/10

Pleasant

01 May 2026

Alfredo

Room was okay. what I didn't like. was at least in my room the closet door when open if we're in the bathroom first thing you would hit is the door, You should have where you could heat up some water to make tea or coffee, and coming in and out of hotel was a pain cause you always had to show ID, they should have separate entrances for hotel quest and casino patrons, maybe when construction is done it will be better.

Partner

6/10

Pleasant

28 Apr 2026

Andrew

The room was fine, but it seems as though it hasn't been renovated since it was a Marriott years ago. The lack of an in-room safe in a casino hotel is a problem.

10/10

Exceptional

27 Apr 2026

Michelle

My stay was and always exceptional and excellent. The restaurant food is delicious, the environment is very quiet and safe. The property is well kept abd very clean. The rooms are very clean spacious and beds are comfortable. The staffs overall are very friendly and professional. I'm in love going to Jake's 58 I enjoyed all my stays there and recommend my friends,families and coworkers. I just celebrate my stepmom birthday there last month and she had an amazing time.

Partner

10/10

Exceptional

27 Apr 2026

denise

Was a good stay.

2/10

Poor

19 Apr 2026

James

Amazing

Pet

8/10

Excellent

16 Apr 2026

Nestor

Not really, no drafts on Sam Adams. Mainly bottled beers

Partner

10/10

Exceptional

10 Apr 2026

Carlos

I wasn't excepting much when I saw the photos of this hotel but I still booked. It was my first time here. The front desk staff, Nilsa, she provided awesome customer service. The room they gave was beautiful, compared to the ones on the photos. As for the rest of the hotel, very limited slot machines. The restaurant was not good at all. The cafe was not good either, their oven was bot working and were not serving any hot breakfast. So that was very disappointing. I will wait to come here again when they are done with their upcoming new renovations.

2/10

Poor

09 Apr 2026

Kevin

Entire establishment is under massive renovation. No help with luggage and
Room on 8th Fl had people running in halleay all night and Smoking! No Security Tetrible experience

Partner

10/10

Exceptional

08 Apr 2026

Karen

The room was clean and spacious. Bed and pillows were very comfortable. I recommend this hotel.

10/10

Exceptional

03 Apr 2026

Brunilda

The room was nice and clean

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Badia

Our stay was amazing everything was great

Friends

10/10

Exceptional

21 Mar 2026

James

Everything okay

Partner

4/10

Poor

12 Mar 2026

kosmas

No microwave, No fridge. Front desk people were not so nice. But an older white lady, she actually told me of a good breakfast place. Because I told her I would not eat there.

10/10

Exceptional

27 Feb 2026

Iva Marie

Room was very clean and comfortable! The staff was amazingly courteous and helpful.

Partner

8/10

Excellent

21 Feb 2026

Shamysond

Very convenient

Partner

8/10

Excellent

20 Feb 2026

Quintelle

Clean hot showers great staff

Family

8/10

Excellent

20 Feb 2026

Anishia

The room was very clean

10/10

Exceptional

20 Feb 2026

SmartSmiles

Everything was ok

8/10

Excellent

18 Feb 2026

Sarah

Room clean, staff friendly. No coffee naker in room.

4/10

Poor

17 Feb 2026

Keith

I didn't know I had to put down a $400 deposit which they immediately took out of my account and now I got to wait for who knows how long to get it back. It's b*******

10/10

Exceptional

17 Feb 2026

Reda

The whole experience was excellent. Everything was in place.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Crystal

Na

8/10