Radisson Hotel Hauppauge-Long Island

United States , New York Area - NY
HAUPPAUGE, 110 Vanderbilt Motor Parkway
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100 reviews shown

2/10

Poor

11 May 2026

Miguel

The pool was really cold
The room was really cold
I can't get my money back
So I stay, paid money then suffered every single day
+ no jacuzzi working

2/10

Poor

11 May 2026

James

Checked in late with no issues. Unfortunately the air conditioner was not working. I tried to call the front desk all night because i couldn’t sleep. The tv was also not working. i finally got someone around 8:30 am. an hour later the engineer came and thought he fixed it. it didn’t work still. zero rest

Self

10/10

Exceptional

11 May 2026

Tanzina

I didn't go to breakfast

Self

2/10

Poor

10 May 2026

Stephane

Very poor customer service and staff management.

Family_with_children

6/10

Pleasant

08 May 2026

Rene

Room was clean, but dated. Sadly, the air conditioning did not work at all even after we had someone come take a look and supposedly fixed it. It was 74 degrees in the room at all times for two days. Breakfast is cook to serve for $15 per person. Good point, at least the don't make you pay for self parking in their parking lot like Holiday Inn Express.

Partner

8/10

Excellent

07 May 2026

Cristian

Self

6/10

Pleasant

07 May 2026

Hollee

Our tv did not work but they did switch it out with another the pool was not open nor the hot tub. There was no restaurant of any sorts open and seemed to be a little outdated with some things

Partner

10/10

Exceptional

06 May 2026

Resson

Great experience.

Business

4/10

Poor

05 May 2026

William

Check in room was at 89 degrees. Unable to lower the temp. Moved to a different room temp was 80 degrees unable to lower the temp. Shut system down. TV did not work and not fixed until the second day after asking 2 times to fix.

Partner

8/10

Excellent

04 May 2026

Francisco J

No restaurant services for breakfast during weekdays, only Saturday and Sunday. Having breakfast available all the time is a plus.

Self

10/10

Exceptional

04 May 2026

Gustavo

Didnt eat there

Self

2/10

Poor

03 May 2026

kathleen a

This whole hotel was absolutely disgusting. Me filthy

We switched rooms to go to a different floor. It was still filthy.

It reeks of dust pot and cigarettes smoke in an overwhelming way not like recently smoked, but like it has smelled for decades

The rugs throughout the building are absolutely vile. They are stained every single place throughout all the hallways, and there's garbage literally small amounts of it drunk throughout the hotel.

We had planned on staying another night and we changed our plans because the hotel was so filthy and we couldn't find another one easily

2/10

Poor

03 May 2026

Marni

Hotel was dark and gloomy.

Family_with_children

2/10

Poor

03 May 2026

Nicole

This was our second stay at this hotel, and unfortunately both visits came with multiple issues.

During our first stay in early April, we experienced ongoing problems right from check-in. We were required to check in and out and pay a deposit twice, which was frustrating. Once in the room, the air conditioning didn’t work, even after maintenance attempted to fix it. The TV was also not functioning and required another technician visit. On top of that, the shower had no hot water when using the showerhead—it was freezing cold—and the bathroom had a strong sewer-like odor.

We decided to give the hotel another chance this past weekend in May, but things did not improve. We woke up to ants crawling all over the nightstand, which was extremely unpleasant. The exterior access door did not lock, raising safety concerns. The hallways had noticeable fresh stains, and garbage cans were overflowing. Additionally, the front desk staff appeared disengaged and spent more time on their phones than assisting guests.

Overall, these repeated issues made both stays disappointing. We had hoped for a better experience the second time around, but unfortunately that was not the case.

Partner

2/10

Poor

02 May 2026

Eleni

Place has fallen completely apart. Needs to be knocked down and rebuilt

10/10

Exceptional

01 May 2026

Andrew

Partner

4/10

Poor

29 Apr 2026

Melissa

I reserved a king-sized bedroom. Upon check in they said they didn't have any left, that my reservation was only \"a request\"?!!! My 6'5\" husband's feet dangled off the bed, and we had to sleep in separate beds! We had nowhere else to go as it was raining, and we had an event to get to shortly after we arrived.
When we returned, we discovered that the television was not hooked up to any network, and we needed more towels. I called the front desk several times from THEIR phone with no answer. I then called the hotel directly from my cell phone and was put on hold for 15-20 minutes. I got dressed to walk down through the awfully smelling hallway (still on hold) to ask the front desk for assistance. Eventually, I was met by the hotel rep. I explained that I was on hold for quite a while, he said I must have dialed the wrong number - my phone clearly read Radisson - Hauppage? Regardless, they did fix the TV and provided fresh towels, it was just unpleasant getting it resolved.
Room was clean, and they had a nice lounge area which we did not use, beds were creaky and we did not have a comfortable sleep due to the incorrect room issue. The snack stand was closed each time we were in the lobby. The staff was less than pleasant.
I would make sure to call ahead to confirm your room type before heading out!

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Sherylin

The staff at this property are amazing human beings.
My family and I have nothing but gratitude and delight with our stay.

Family

10/10

Exceptional

27 Apr 2026

Christian

Nice room

Partner

10/10

Exceptional

27 Apr 2026

Christian

Spacious room

Partner

2/10

Poor

25 Apr 2026

Vicki

Rundown and did not feel safe. Felt very sketchy. 2night was better because there were more guests. Will never stay again and would not recommend.

Partner

4/10

Poor

24 Apr 2026

Christina

The pool was closed breakfast was not included I traveled with my kids and still couldn't enjoy it without them trying to sit next to me at the bar because they was bored so in that sense we stayed in the room. At least the TV was big enough not too mention the beds was too small for all six of us I don't understand why I ended up having only one room reserved for six of us when I clearly remember reserving two rooms I spent too much money for my trip

Friends_and_family Family

2/10

Poor

23 Apr 2026

Gina

There was nobody at the front desk for about 2 hours when I was trying to check in….long and behold the front desk associate was outside in his pick up vehicle, which was running & parked in the very front entrance of the building…

As I came out only to calm my nerves after sitting in an empty lobby for literally two hours. A gentleman hopped out of the vehicle, stinking like he just smoked not 2 but 20 cigarettes and even worse the STENCH OF WEED…sure enough that was the front desk associate. I STILL CANNOT BELIEVE IT

He was high beyond belief, not making any sense what so ever and finally after a total of 3.5 hours finally I was in my room.

Self

6/10

Pleasant

22 Apr 2026

Raymond

Hotel needs a nice renovation

Self

2/10

Poor

22 Apr 2026

Tiffany

upon checking in there was a sewage odor that was outside the hotel it was there the whole stay. Hallway rugs were dirty with food and drink spilled. garbage overflowing in trash cans outside of elevators. When I entered the first room I was assigned to it had a smoke smell as if it was a smoking room, mildew smell as well. The sliding glass door lock was broken and so was the extra security bar on the door, I figured a way to get the security bar down although I still was uneasy about the situation. When I flushed the toilet it would not go down, with each time using the bathroom you had to flush 3 or more times for it to go down which was infuriating and explained why there was a cesspool/foul smell outside. When I took my first shower the water was warm at best water pressure was non existent. The following day I had to shower for a wedding I was in town for and there was no hot water at all. Ice cold. I called the front desk and they said they would have someone come fix it, I could not wait for that b/c I had a wedding to attend I went down to the front desk and asked for another room to move quickly into. They let me switch rooms but there was no apology or anything for the inconvenience. When I moved into the second room, there was the same toilet issue which seems to be an issue throughout the entire hotel which is gross. When I showered again the water was luke warm, never had hot water at all my entire stay. The breakfast area was gross.

Self

2/10

Poor

21 Apr 2026

ANTHONY

Desk fell on me, wall socket in bathroom is falling out of wall, safe doesn’t work. Wire on floor causing a tripping hazard and ceiling panel open. Ladies were polite male worker looked unhappy. Said hello first day to me. After that looked very upset or unhappy. Not saying he was intentionally rude, just curt.

Self

10/10

Exceptional

20 Apr 2026

Eric

Nice stay

8/10

Excellent

19 Apr 2026

Alenda

The breakfast was very basic. I only had breakfast 1 day out of the 5 days I stayed. I didn’t feel it was worth $16. The staff on the other hand was excellent. Everyone I can in contact with was very friendly and helpful.

Partner

4/10

Poor

16 Apr 2026

Afia

room reeked of weed. beds were small. workers are a bunch of kids in their mid 20s who sit around at the bar blasting music and hanging out. no bell carts available. ice machines didn’t work.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

EDUARDO

Better experience

2/10

Poor

14 Apr 2026

lashawna

This property was horrible. The staff customer service sucks. The water don’t work, the rooms doors don’t lock, they have broken tv’s and management is horrible. I would not recommend this hotel to no one.

Partner

10/10

Exceptional

14 Apr 2026

ricardo

Clean and nice staff. Very outdated and there a certain smell in the lobby and hallways that is a bit off putting. Overall it’s okay

8/10

Excellent

13 Apr 2026

Joseph

Staff was nice. The room clean and beds comfortable to sleep.

Family_with_children

4/10

Poor

13 Apr 2026

Floyd

We did not have breakfast as it cost $16 and limited choices. The place ws in great disrepair and ineed of some work. The security of the building was non existent as the various doors from outside were open (without locking) 24/7. It looked like a place where people live. Im sure it was once a magnificent place but no more.

Family_with_children

4/10

Poor

13 Apr 2026

Daphney

Not good as it's looks, they don't provide breakfast, in the hallway it's smell ad they charge me extra for checking out at 11:30 i know every hotel u should leave at 12PM

Partner

10/10

Exceptional

13 Apr 2026

Michael

Wonderful hotel. Ill be back for sure.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Kathy

My sister and I needed a clean bed & hot shower for a 1-night stay. Room/Bed were clean but there was no hot shower! The water that came out of the tub faucet was lukewarm at best but when you turned it to shower, it was ice cold. I let it run for 20 mins without a temperature change! When I mentioned it to the front desk, there was no response (blank stare). When I asked for a discount, I was asked how I booked the room and when I said thru Expedia, they said I needed to contact them. I chatted with Expedia as soon as I got home and though they called the hotel while I was still on the chat, they got nowhere either. THE HOTEL DID NOTHING.

Friends

6/10

Pleasant

13 Apr 2026

Deanna

The room was clean. Most of the staff were very helpful and kind.

10/10

Exceptional

12 Apr 2026

Mike Bendi

Very good

Self

2/10

Poor

12 Apr 2026

Mark

Bad customer service

8/10

Excellent

12 Apr 2026

Maryann

Parking can be confusing for finding your room. I wish we didn’t have to charge breakfast to the room or pay cash. I would like another option. Our room was hot and hard to cool down. The room was clean.

Business

2/10

Poor

11 Apr 2026

Bonnie

Could not locate staff to check me in when I arrived. Wi-fi didn’t work. Property looked very dated and worn. Rooms had no instructions or guidance to inform out of town guests about anything in the local area. I found somewhere else to stay even though I was denied a refund. The hotel was that bad. I recommend avoiding staying here.

Self

2/10

Poor

11 Apr 2026

amy

The air conditioning was not working. We tried to set the air to 65° and it stayed at 74. It was so hot trying to sleep we called and they said there was malfunctioning. We waited for someone to come fix it, but it got too late so we went to bed. Also, there was not enough hot water for my daughter to take a shower and I was not able to shower.

Family_with_children

10/10

Exceptional

11 Apr 2026

Timothy

Great room breakfast and staff. Need to clean bathroom in the lobby

4/10

Poor

11 Apr 2026

kevin

Couldn’t even check in because no personality Jenn had a horrible attitude when I merely pointed out the difference between clarions policies and other hotels polices. Stay away from this dump.

10/10

Exceptional

10 Apr 2026

Norman

Nice place

Partner

2/10

Poor

10 Apr 2026

Anthony

If I could rate negatives I would. Bar don’t exist. Restaurant don’t exist. Water fountains don’t work. Vending machines are all removed with wires hanging. Bugs in the room, ABSOLUTELY disgusting.

Self

10/10

Exceptional

09 Apr 2026

Hugo

Always a joy to stay here

6/10

Pleasant

09 Apr 2026

Debbie

Couldn't get the internet password didn't work but it’s okay with me ….room extremely clean and nice…staff very friendly…..well lit outside….parking lot was all potholes …. Kids loved the pool but was a little cloudy…. No complimentary breakfast like all the others that is a bummer!

Family_with_children

6/10

Pleasant

08 Apr 2026

Kevin

10/10

Exceptional

07 Apr 2026

Sheldon

I love this hotel!

Partner

6/10

Pleasant

07 Apr 2026

Melissa

Tv had issues at first but was able to get on about 20 minutes later. Had to change rooms twice because of cleanliness issues. Staff was very helpful and courteous.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Janet

Everybody are friendly. Thanks guys.

4/10

Poor

05 Apr 2026

Nicholas

The air conditioning wouldn't turn off, we froze in the room all night. We were told it was a new system and some rooms had problems The toilet ran all the time and the room next to us was very loud late into the night. We got very little sleep and no effort was made at any time to put us in a different room even after we complained about these multiple issues. Sophie at the bar was great as was Wayne the security guy. Hotel was clean, it just wasn't an enjoyable stay.

Friends_and_family Family

2/10

Poor

05 Apr 2026

Mia

I was desperate so I had to check in this hotel but I will never ever stay here again in my life! There are no microwaves in the rooms for good reason because there is an infestation of ANTS on the fourth floor, the heat doesn’t work, your room key just stops working randomly, there are hookers and drug addicts all over the building, I just came from the hair salon and the maintenance workers literally blew the dirt and leaves into a tornado form throughout the entrance of the building and left it there for housekeeping to sweep back outdoors the following day and a FOUL odor in the AIR IN THE REAR OF THE BUILDING.

Partner

8/10

Excellent

05 Apr 2026

Cherry

It was a good stay.

10/10

Exceptional

05 Apr 2026

marcquan

Great stay

Partner

10/10

Exceptional

04 Apr 2026

David

6/10

Pleasant

04 Apr 2026

Beatrice

Although clean they have an issue with roaches. I did kill three babies and one adult. I checked my bags before leaving. I also informed staff and basically they were not surprised. The thermostat didn't work in my room, the Hot tub was closed znd pool ice cold. No explanation at all.

Business

4/10

Poor

04 Apr 2026

Vesper

Strange setup. Rooms look at the pool and that was a bit creepy.

Family_with_children

2/10

Poor

01 Apr 2026

Darius

My girlfriend car got broken into and the staff was no help retrieving the footage so we can give it to the police will
Never come here again a bad establishment booked a king size gave me a double bed they should be shut down and roaches are in the room

Partner

6/10

Pleasant

29 Mar 2026

Robert

Check in was ok . Not the greatest. Staff is quite stand off ish. My boyfriend and I complained about the tv not working as soon as we checked in and the front desk asked if it was a Samsung. One we said yes she went on to say “ oh they are giving us problems.” What does that even mean? Breakfast food was not cooked thoroughly and we were told only cash or room charge because the debit - credit card machine is out of service. Parking is horrible since it’s a parking lot shared with the Avis car rentals too.

Partner

4/10

Poor

29 Mar 2026

MICHELLE

The parking lot and surround area was unkept - staff was friendly but a bit unprofessional. Hotel felt unsafe because the doors required no key or fab to enter in the evening. Staffing was inadequate and conversations a bit strange. There was no breakfast on Mondays which was also strange. Although the bed was quite comfortable it felt creepy.

10/10

Exceptional

29 Mar 2026

Marguerite

Yes

Friends_and_family Family

4/10

Poor

28 Mar 2026

Naomi

The room was clean but needed upgrading. There were insects in the room, the rug was shabby and stained.

Family

10/10

Exceptional

28 Mar 2026

Janet

All Staff are Great. Thanks Steven, Kelly, Rosa, Jessi

2/10

Poor

27 Mar 2026

Calvin

This property is very dilapidated and could use a lot of renovations. First room we got, the tv wasn’t working. The 2nd room had some kind of stain in the corner and smelled like smoke. Some of the ceiling tiles were out of place, but at that point, we were too tired to be moved again. I spoke with another guest whose first room was already occupied and they walked in to a naked man and their second room had a large blood stain on the rug. First time here and definitely the last time.

Friends

10/10

Exceptional

26 Mar 2026

Justin

Staff was amazing

Self

8/10

Excellent

25 Mar 2026

Jean Aime

Good

Partner

6/10

Pleasant

25 Mar 2026

Michael

My towels had stains an the heat didn’t work

Self

4/10

Poor

24 Mar 2026

Gloria

They keep AC at 77
Is too hot

2/10

Poor

23 Mar 2026

Matthew

First room - no AC. Temperature was 82 degrees. Went down to the desk and they said they'd send maintanace. After half an hour, followed up with a call and was told they had quite a few maintanace issues ahead of ours. Eventually transferred to a second room where the AC did not work, but at least the temperature in the room was 72 degrees. TV did not work. No hot water in the shower. Was scheduled for two nights, but left after one. This was unreal.

Partner

10/10

Exceptional

23 Mar 2026

Christian

Awesome getaway location in Central LI

10/10

Exceptional

22 Mar 2026

Daniel

Everything was great for the most part. Close to were we had to be for 2 days, food nearby, well kept inside.
Breakfast was fine, pool helped with the travel aches. Staff was very nice.
Only problem I had was with the shower and its lack of hot water. Otherwise had a great stay.

Friends

4/10

Poor

22 Mar 2026

Leeshawn

There was an issue with the television in the room that required staff member to come in and fix. The person never returned to fix it. I was told to come down again in the morning to have my room switched. Then was told that would not be possible until 5 pm. After waiting until later in the day, I was told that a room switch was not possible, which required another staff member to step in and handle the situation. She was more willing to be of assistance and even helped to switch the room for a second time upon realizing that the tv still did not work in the new room.

Self

10/10

Exceptional

22 Mar 2026

Sheldon

Yes

Partner

2/10

Poor

22 Mar 2026

Daisy

Lobby elevators were not clean. Rooms not updated with barely functional. Paint. Covered over and over. Phones ancient non functional. TV in room did not work. I had to change rooms and then entry card did not work. Front staff not well trained in customer service

4/10

Poor

21 Mar 2026

Dianna

TV was broken. Staff utilized the pool in their underwear after hours. Toilet was running.

Family_with_children

2/10

Poor

20 Mar 2026

Angel

The first room that we went into the air conditioner didn’t work so they moved us to another room which once again the air conditioner didn’t work at the TVs don’t work in any of the rooms

Family_with_children

4/10

Poor

19 Mar 2026

JOSEPH

The tv wasn’t working

10/10

Exceptional

17 Mar 2026

Joshua

Nice peaceful place

4/10

Poor

15 Mar 2026

Alejandra

There was a cockroach in our room, we asked to change room. Not a great start for our stay.

Family_with_children

2/10

Poor

15 Mar 2026

Stephanie

Understaffed. Smells funky. Cold pool. AC unit in room did not work. Went to the desk to ask for help. There is never actually anyone at the front desk. Was told maintenance would be up to help. This was at 10.30 at night. No one came so by 11 I went to the front desk to ask for a new room. I can’t sleep in a room where the temp is 79 degrees. We were given a new room one floor up. When we got all of our stuff up there we settled in for the early morning. Went to the bathroom and found a friend in the tub. Once one friend is found I cannot sleep so we checked out and were in a new hotel by 12:30 am.

Family_with_children

2/10

Poor

13 Mar 2026

Tamisha

I think this hotel is used as a shelter

Self

2/10

Poor

11 Mar 2026

Harry

No WiFi

Friends

2/10

Poor

09 Mar 2026

Casey

Room was clean enough. Lobby and hallways were filthy. Very shady bar area. No amenities available as advertised and the TV didn’t work. Lots of sketchy behavior.

6/10

Pleasant

08 Mar 2026

Kurt

Not the best way place to stay at but wasn’t the worst. They need to fix the air conditioning system as well.

Partner

6/10

Pleasant

08 Mar 2026

Rachelle

Def stay on your guard a group of boys tried to coax me to open the door so they can come in! Definitely very scary!!

2/10

Poor

06 Mar 2026

William

No hot water for a shower. Overall a dated hotel smelt like something died and the weed smell .

Self

10/10

Exceptional

06 Mar 2026

Alfredo

Cold water wasn’t available but things happen.

Partner

6/10

Pleasant

02 Mar 2026

Jason

Pool is scary I needed 2 room changes because it was dirty and found roaches in the second one. Adressed it with front desk. He was stellar and helped me out and took care of my stay as well. Not bad! But pool is scary. It’s an older place not bad for a quick stay

Partner

6/10

Pleasant

02 Mar 2026

Tony V.

Friendly Staff, advertising a whirlpool and don't use it.
Plumbing system sucks, needs a overhaul.

Self

6/10

Pleasant

02 Mar 2026

CECILE

The staff were not courteous. I asked for an extra laundry bag, instead of calling housekeeping they refused to assist and said they don't have, so i did not bother insisting. The two guys on the front deskwere in the cellphones rather being attentive to customers. they do not look very professional nor pleasant for a Radisson hotel staffs.

6/10

Pleasant

02 Mar 2026

Krystal

The tv didnt work for our entire stay.

10/10

Exceptional

28 Feb 2026

Jennifer

Staff was really nice

10/10

Exceptional

27 Feb 2026

Dorainy Patricia

Great service

Family_with_children

10/10

Exceptional

27 Feb 2026

Eugene

Room clean, staff friendly

2/10

Poor

27 Feb 2026

Ernest

There was a snow storm on Sunday so I asked if the restaurant was open and found out there is no food available on Monday and my car was snowed in so when I asked for assistance to clear the snow I was told by the front desk that she couldn’t do anything, I then explained that I expected her to call maintenance to assist me and she didn’t, another guest at the hotel walked me to the maintenance area where the supervisor said he couldn’t help me, I went outside and found a staff member walking by and he handed me a shovel and said when I’m done put it over there, Hospitality was non existent. Next was the shower, the knob came out in my hand and I couldn’t control the water temperature, I ended up taking a cold shower. This was one of my worst hotel stays ever. I was disappointed by what I expected from the name Radisson,

2/10

Poor

24 Feb 2026

Frantzchesca

Everything about this stay was falling apart — literally.

The fire alarm was hanging off the wall, the balcony lamp was detaching from the exterior, the water never got hot, and the pressure was barely more than a trickle. Basic functionality — things you absolutely expect from even the most budget-friendly accommodations — was completely missing.

The condition of the hotel felt neglected and unsafe. It did not feel properly maintained, and at times it honestly felt like a liability to even be in the room. I have stayed in hostels in multiple countries that were cleaner, safer, and better maintained than this property.

The only positive part of this experience was the front desk staff, especially Trice and Reggie. They were kind, professional, and did everything within their power to help. Unfortunately, no amount of good customer service can compensate for structural and maintenance issues at this level.

This stay was absolutely not worth the money, and I would not recommend this hotel to anyone — not even as a last resort.

Extremely disappointed.

Family_with_children

2/10

Poor

24 Feb 2026

Angelique

The tile on the ceiling fell on my 4 year old and all they gave me was a free night !

Family_with_children