Name: Extended Stay America Long Island Melville
Address: 100 Spagnoli Rd, Melville, 11747, US

2/10

Poor

10 Jul 2026

Craig

The hotel smells bad inside. The general manager Derick Wilson lets the staff discriminate against disabled guests. The hotel consistently loses their luggage dolly’s so no one can use them at check in times and checkout times so you cannot check out early and go to another hotel. Extended Stay America Hotels need to do a lot of looking into how this hotel operates and fix it. I am trying to check out early as I was waiting for my apartment to be available as I just moved to NY. As a disabled veteran I cannot carry my luggage and belongings to my car without a luggage dolly. Extended Stay America Hotels please help with this horrible situation.

Self

8/10

Excellent

10 Jul 2026

John

Decent for the price!

Self

8/10

Excellent

09 Jul 2026

Hitomi

The staff I interacted with was great. Room was very clean, and love the full size refrigerator. My only complaint is at 8:15AM when I went to get my coffee, no coffee. And there was no staff in sight.

Self

6/10

Pleasant

04 Jul 2026

Kathleen

Problems with the room: the lock on the bathroom door didn’t work and there was no cold water coming out of the bathroom sink. Also, no shampoo or conditioner – I had to go to the front desk, and they only had a shampoo bar, which was very poor and no conditioner. Lastly, the cord on the phone came out of the receiver and wouldn’t click back in, which disconnected my phone call with the front desk when they called to check in to see if everything was OK.

Family

4/10

Poor

29 Jun 2026

Daniel

German roaches those sukers are practically impossible to eradicate so check your luggage b4 entering your house

2/10

Poor

29 Jun 2026

Joseph

Room needed updating. Kitchen area countertops were water logged and swollen. Cabinets were all chipped and doors were broken. Bathroom door didn’t open fully because it hit the kitchen counter top that was swollen due to water. Bathroom vinyl flooring was loose. Fiberglass tub was cracked Just seemed like there was bums hanging around the front lobby and outside the front door. Also a non smoking facility but the hallways smelt badly of weed. Horrible to be staying with my 8 year old. I want a refund. No wonder it was half the price as all the other hotels

Family_with_children

2/10

Poor

29 Jun 2026

Michael

Showed up for my reservation and was told they were out of rooms and there was nothing they could do.

Staff was not very helpful.

Partner

6/10

Pleasant

29 Jun 2026

Nancy

Just a place to get some sleep while your traveling, nothing more.
Breakfast, pkg. tiny muffin and pump coffee to go.
Tiniest bar of soap, clean towels, two plastic cups. The cost wasn't worth our stay!

Partner

4/10

Poor

28 Jun 2026

margaret

We killed several roaches in both rooms.

Friends

8/10

Excellent

27 Jun 2026

Tania

Room was clean, wifi didnt work on my devices.

4/10

Poor

26 Jun 2026

Rashmit

This was one of my least favorite hotel stays. The staff was unfriendly and came across as rude. Traveling with a toddler was especially difficult because there were no common areas where families could comfortably spend time. While we were sitting in the lobby with our child, we were told that guests were not allowed to sit there for long. In all my years of traveling, I’ve never experienced anything so unwelcoming or insulting at a hotel.

The “free breakfast” was also very misleading. It consisted of only tea, coffee, and muffins, which hardly qualifies as breakfast. Overall, I would not recommend staying here due to the poor hospitality and lack of family-friendly accommodations.

Family_with_children

8/10

Excellent

22 Jun 2026

Edward

It was clean with hot water.

Family

4/10

Poor

22 Jun 2026

Nancy

I found a roach in kitchen. The elvetor smell of dog pee.i let guy know in front desk this. And if I found any bugs in my suitcases. You’re going to know. Going want a refund

Partner

2/10

Poor

22 Jun 2026

Marielis

This place smelled disgusting, the floors were sticky, the tub had stagnant water in it and looked dirty, the appliances were old and the fire alarm kept blinking in red.

Family_with_children

2/10

Poor

19 Jun 2026

Yu Ting

There’s a stench inside in the hallways and the room that wouldn’t go away no matter how long I kept window open.

8/10

Excellent

19 Jun 2026

James

staff

4/10

Poor

17 Jun 2026

David

Nothing ruins a hotel stay more readily than a noisy, rattly window unit. There was no way to quiet it down other than completely turning it off, and the room quickly heated up to uncomfortable summertime temps. On an unrelated note, they offered the most meager 'free breakfast' that I've ever seen.

6/10

Pleasant

12 Jun 2026

Gail

The hotel just appeared to be old and not well maintained. The common hall was not air-conditioned ad it smelled. The bathroom needed help. Bath tub faucet would not keep prmpetature unless the shower was running
I ran hot water in my legs due to cramps, the regulator kept moving until my legs were burning. Tge tub was stained black. I would have never taken a bath in that. No toiletries. The kitchen had no footwear, dishes, glasses etc

Family

6/10

Pleasant

09 Jun 2026

Michael

Okay and convenient to LI

Pet

6/10

Pleasant

09 Jun 2026

Michael

Not great

Pet

2/10

Poor

08 Jun 2026

margie

Terrible. First and last. Never again

Partner

2/10

Poor

07 Jun 2026

Robert

Air conditioning was awful
Humid and noisy

Partner

2/10

Poor

06 Jun 2026

Billy

This was the worst experience I've had in many years and the worst part is that I know how good this place \"can\" be...The issue, while only being 1 thing, was a very, very big thing...The Smell... the Smell of either death or someones colostomy bag that had exploded ...it smelled so bad it smacked me the second I opened the door. Im not being dramatic either, this was AWFUL. I got the staff immediately who came armed with Lysol, which helped for 30 seconds. There were no available rooms to change and I was desperate so
I went and got a can of Febreeze and fell asleep pushing the button with the can in my hands and when I woke up, my 1st breathe in made me start gagging which got me outta bed and checked out and into my car at 6am , instead of sleeping until I have work at 11am.....CRAZZY
Please fix room 135 so the next poor sap needing a place to sleep for the night doesn't have to endure this nightmare .

Self

10/10

Exceptional

26 May 2026

Jessica

Pleasant to stay. Kitchen is why I choose tone there

Friends_and_family Family

2/10

Poor

25 May 2026

zarmeena

Checked into my first room and the toilet was used, absolutely disgusting for the price I paid.

Self

2/10

Poor

24 May 2026

Judy

Looked ok from the outside. Location seemed ok. Wasn’t cheap, so I expected an ordinary well kept hotel. Wrong!
The “ lobby” was a desk behind bulletproof glass right near the door. Nothing else( no chairs, etc) except the elevator. Breakfast was in the same “lobby” and consisted of half frozen prepackaged muffins, packages of oatmeal and coffee and hot water for tea. That’s it. They didn’t have sugar. Had to go our rooms to eat, since there were no tables or chairs in the “ lobby”(or space for them). Some of the guests looked a little rough—hence the bulletproof glassp

Partner

10/10

Exceptional

24 May 2026

Urszula

Clean and quiet place nice room

10/10

Exceptional

22 May 2026

Patricia

There was nothing that I liked about this hotel. It was dirty, not well maintained and the staff were terrible!!

Family

2/10

Poor

22 May 2026

Margaret

Arrived on Saturday - checked in and became aware of our surroundings. Decided we couldn't stay there. Front desk gentleman said \"I totally understand and will refund you immediately.\" I assume we were not the first customers who left before they even entered their hotel room. Lobby was full of people in PJs and a few were lining up to implore the \"hotel\" let them stay longer when their payment didn't go through. Lobby was dirty and the elevator didn't seem to be working.

6/10

Pleasant

21 May 2026

Christian

saw bugs in the room

8/10

Excellent

19 May 2026

Vincent

Jessica at the front desk is joy. Great service from Jessica. Don’t ever lose her!

Family

2/10

Poor

17 May 2026

Birdyne

I was extremely disappointed with the condition of my hotel room. The room was dirty, poorly maintained, and clearly not cleaned properly before my arrival. There was dust, stains, and an overall unkempt appearance that made the stay very uncomfortable. For the price paid, I expected a clean and welcoming environment, but instead the room felt neglected and unsanitary. Housekeeping standards definitely need improvement. I would not stay here again unless major changes are made.

Family

10/10

Exceptional

17 May 2026

javon

Nice place to stay

Self

10/10

Exceptional

15 May 2026

Vincent

Jessica at the front desk was wonderful. She assisted getting my father into a handicap room. She even fixed the tv for him.

Family

8/10

Excellent

10 May 2026

Jenette

This hotel was close to my daughter's house in Farmingdale. The property is not fancy but was clean and quiet. The bed was comfortable and I slept great.
There is a small kitchen with a cook top and microwave. There was a full size refrigerator. Breakfast was a granola bar and water.

Self

10/10

Exceptional

08 May 2026

Matthias Mbawune

A very cozy environment to have a peaceful time with yourself.

Partner

10/10

Exceptional

06 May 2026

Darlene

They didn’t have any pots or utensils in the kitchen. No coffee maker. You have to ask the front desk for everything.

6/10

Pleasant

22 Apr 2026

Mark

The room was clean, but the hallway, elevator and lobby were sloppy. Had the smell of marijuana in the hallway.

Self

10/10

Exceptional

21 Apr 2026

Ravi

Everything was good

Business

6/10

Pleasant

19 Apr 2026

Angelo

They call a nutrigrain bar breakfast. A/c did work well in my room though, I guess that’s a plus

Business

6/10

Pleasant

19 Apr 2026

Brittany

The shower had clothing lint in the floor. The microwave buttons didn’t work so not sure if it was just a display. The male receptionist was very pleasant! The pregnant receptionist couldn’t care less about me. The bed was comfortable and my floor was very quiet. The lobby floor had not been mopped so there were dirty footprints at the entryway.

Self

8/10

Excellent

05 Apr 2026

Silene

Yes

2/10

Poor

04 Apr 2026

Robert

I was given a room that wasn't cleaned. The bed was made, everything looked up to par until I went in the bathroom. The bathroom was a disaster with feces inside of the toilet

Self

10/10

Exceptional

03 Apr 2026

Guelson

Beer

6/10

Pleasant

27 Mar 2026

Derick

I missed breakfast, I didn't need the AC and the bed was flimsy and cheap. I paid more money than I usually pay and I got a worse room with a cheap bed. I have spent a lot of money booking at this hotel since January but I don't think I'll be back for awhile if at all.

Partner

8/10

Excellent

26 Mar 2026

Estrellita

Yes parking was easy

Family

2/10

Poor

21 Mar 2026

Christina

Parking was good

Family

6/10

Pleasant

08 Mar 2026

Mariah

Was downgraded a room last minute. Was told basically it’s this or nothing. I booked in advance, had no other choices to book somewhere else 15 minutes before my check in time.

2/10

Poor

08 Mar 2026

Jada

Charged me a smoking fee even though I didn't smoke talking about there's no way to determine how the room was used... So essentially you charged it because you wanted to... Shame on them taking advantage of a family there for grieving

6/10

Pleasant

06 Mar 2026

Vijay

There was no gym. Intetert was fine.

Self

4/10

Poor

26 Feb 2026

Roya

Pour for the price. It has nothing in the room. I asked for a coffee maker and it was broken. We had to change room as the air conditioner/heater was not working

2/10

Poor

18 Feb 2026

Denise

It smelled

6/10

Pleasant

16 Feb 2026

sal

Nice

6/10

Pleasant

18 Jan 2026

Roshnee

The room had a distorted smell almost like a pet was probably in the room and the bedding had the same smell. From pillows to blankets . I sneezed all night and I was very disappointed because I have stayed in the past at extended stay America and had absolutely no issues

Leisure

8/10

Excellent

06 Jan 2026

Derick

The room was very clean, the front desk personnel were pretty cool, and breakfast was a plus. My only issue was a lack of ice and empty Ice trays in the room.

Partner

2/10

Poor

04 Jan 2026

Elliot

The room seemed clean until I found roaches in the room

Friends_and_family Family

2/10

Poor

02 Jan 2026

Jaron

Terrible service. System down at all hours and couldn’t check us in so we were stranded.

2/10

Poor

02 Jan 2026

Victor

I was in a cave

Leisure

10/10

Exceptional

29 Dec 2025

Luis

Good

2/10

Poor

29 Dec 2025

Marie

The lobby smells dirty we didn't go for breakfast at the location it's terrible

Partner

2/10

Poor

29 Dec 2025

Vince

This play have full residency entire families live on property for extended periods

2/10

Poor

27 Dec 2025

Christopher

They couldn’t accommodate me after paying for the hotel upfront still waiting for my money back. That place is terrible. Do not go there. There is plenty of other places on Long Island that are way better than that place

Leisure Family

2/10

Poor

11 Dec 2025

Gallo

They did not let me checkin because I had lost my ID. And when I try to get a refund they said they have no record of my stay even though I had a confirmation number and checked my credit card records that I was charged. Please help me get the refund for this reservation. 72068946408507

10/10

Exceptional

07 Dec 2025

Karen

The room was spotless smelll clean and the staff was really nice

2/10

Poor

27 Nov 2025

Christine

The bed was uncomfortable and the walls were thin so I did not sleep well. The bathtub had dust in it so it seems it hasn’t been cleaned in a while. I had trouble getting in and out of the hotel in the morning to take my dog out and instead of someone providing assistance the door, the receptionist did nothing while the guest at the counter spoke loudly about me like I wasn’t there. I couldn’t get back in and again I hear rude comments such as “should I let her in? I’m not gonna let her in”. I was treated as if I was a vagrant not a paying guest. The women that checked me in were very nice to though.

Leisure Partner

8/10

Excellent

16 Nov 2025

Molly

It was fine

Family

10/10

Exceptional

14 Nov 2025

Kimberly

Cleanliness and staff

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Diana

The place was dirty. It smells awful

10/10

Exceptional

01 Nov 2025

Chris

Breakfast wasn't really like breakfast it was just muffins bars and coffee to go That condition worked but very noisy which I was surprised

Business

2/10

Poor

18 Oct 2025

sunil

Room is smelling I asked them to at least do room spray but they did not even do it

Friends_and_family Family

6/10

Pleasant

18 Oct 2025

Shiek M M

I stayed here for 4 days. No daily cleaning service. They only clean after checking-out. There is no breakfast, just coffee and muffin 6-9am. When I switch on the air-conditioner, there is some stinking smell came. So, didn't used AC after that. $230 per night is not work for this hotel. The kitchen utils are rusty. Also, they are very strict on check-out time. They will knock your door sharp at 11am and give only 15-20 mins. Even though, I checked in late night around 1am, they have the strict 11am checkout time.

All these hotels should change from standard check-out time 11am instead they should have 24hours check-out time.

The price we pay for this booking is not worth the money.

Friends_and_family Friends

10/10

Exceptional

17 Oct 2025

Johanna

Smooth check in

6/10

Pleasant

05 Oct 2025

Alicia

Ok

“Breakfast” was grab and go nutrigrain bars and gross muffins, not exactly what one would consider a breakfast. Didn’t love the people smoking pot in the parking lot either. Lobby is very uninviting. But the room was clean and comfortable.

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Michael

.

Business Self

6/10

Pleasant

04 Oct 2025

Christopher

Smoke alarm was beeping in the room

2/10

Poor

03 Oct 2025

Michael

Our stay at this hotel has been the worst. This was a last minute trip to visit our son and family. We were faced with the Ryder Cup shortage of hotels and of course triple room rates.
Our room had flying bugs either gnats or fleas in our room. I collected at least 10 or more whenever we were in the room which was only to sleep at night. They kept coming in. I collected some dead in a bag.
The TV control volume was broken.
No hair dryer.
No cleaning of room even when I asked the second day.
No clean towels when required.
Dirty bathtub
For $637 a night this unacceptable and believable we should get some compensation for the stay.

Friends_and_family Family

2/10

Poor

30 Sep 2025

Mark

Beware of this Extended Stay Suites, Melville, NY. Don’t give reviews often on Google, but this place royally sucked, checked out a day early. Absolute garbage.
1. Floors were sticky, previous spills and not cleaned? Who knows?
2. Ventilation fan in bathroom was very loud and rattling
3. Staff did not clean rooms
4. Staff did not give new sheets, or make beds
5. Staff did not give new bathing towels - you must request towels and swap yours out
6. The shower/tub backed up several times
No positives. And to charge $1k or more because of the Ryder Cup, is a crime, let alone $100-$200 per your normal rate.
This is a $50/night dive at best, if your car broke down outside the hotel - MAYBE.
Please - avoid!! This place is a dumpster fire.
**To the establishment, please, don’t post a CRAPOLA generic response about contacting me or apologizing. Anyone would be better off staying in a tent outside than staying at this place. Checked out a day early. Do better or shut down. I’d give you guys 0 stars or negative stars if it were possible**

Leisure Family

4/10

Poor

29 Sep 2025

Barry

Cheap, cheap cheap. Cheap towels, cheap paper products and zero amenities. The structure of the building must have used the cheapest construction materials available as we could hear people snoring from two different rooms. No shampoo, no hairdryer, etc. you get the picture

Leisure Partner

10/10

Exceptional

25 Sep 2025

Vladimir

very comfortable and convenient

Self

8/10

Excellent

03 Sep 2025

Renee

Cool for 1 night

The premises were ok. Seems like the hotel is housing homeless people.
Ample parking. Air conditioner was great. Short drive to many eateries and restaurants.
Utensils and pots have to be requested.
I definitely won’t go back.

Partner

8/10

Excellent

24 Aug 2025

Faith

Good

Business_and_leisure Self

8/10

Excellent

24 Aug 2025

Roline

Stayed 1 night. Hotel was clean. Unfortunately people were very loud outside the hotel until 2 am playing music.
Otherwise clean, convenient location hotel.

4/10

Poor

19 Aug 2025

Susan Higgins

Our room was quiet, hallways were quiet. This was a pet friendly property and we did not hear any dogs barking, we brought our own dog as well.

Negatives were that we arrived at about 10 PM to check in and I called the phone for front desk check-in and the phone was not answered after I called two or three times. No one was behind the desk and it took 10 minutes for someone to arrive. The security doors that need a key to enter from the outside were never locked and there were people hanging out by their cars in the parking lot looking like they were having some alcohol. When we arrived in our room, the bathroom sink was 6 inches full of cloudy water due to a clog. No one was in the property on a weekend to fix it. They did offer us another room, but by that time we had already unpacked everything and did not want to move. When I spilled some water on the floor and used a washcloth to wipe it up, the cloth was filthy dirty. Refrigerator was banged up. Nothing about the room looked at all like pictures on the website. Carpeting in the hallway was old and stained. Definitely a two star hotel.

Leisure Pet

10/10

Exceptional

15 Aug 2025

Terrell

People

4/10

Poor

14 Aug 2025

Verified traveler

Bad hotel stay!

When we arrived they said my card I paid with on Hotels.com had been declined - they said I had to [ay again to stay - I did not have tie to check with you, you have no number to call and my son and I had to get into the room so, I had no choice - why would I have to pay twice for the room when I had a receipt showing I paid? It was the worst arrival ever and I may not use this service again as a result - I think something fraudulent was going on at that Extended Stay - you need to check into that ASAP!

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Daniek

The staff was caring and understanding

8/10

Excellent

08 Aug 2025

Faith

Great

6/10

Pleasant

28 Jul 2025

Derrick

Staff were good. Very helpful and accommodating. The rest was not so good. People loitering in the parking lot. Gives the illusion of an unsafe place. The smell of room 222 was damp and musty. My shower floor looked clean but was slippery and felt grimy.

4/10

Poor

23 Jul 2025

Eric

The paint was peeling off the ceiling and walls in the bathroom. There were no toiletries at all - no wash, shampoo, conditioner, drinking cups, nothing. The mattress SUCKED. If I had the time, would've gone to a different hotel.

6/10

Pleasant

14 Jul 2025

Cathy

Disappointing

For the money this place is definitely not worth it.
Should be a \"motel\" and have cost under $200 for the lack of service or amenities......
Noisy all night, people throwing up in the hallway and shady people in the parking lot.
Would never stay here again or recommend.

Self

8/10

Excellent

13 Jul 2025

Angela

Clean, comfortable, updated room, friendly hardworking staff. Packaged muffins and coffee in the lobby in the morning otherwise no frills, no amenities, no daily housekeeping, have to fetch your own extra towels, TP, kitchen items ( kitchen is initially empty, no dishes, utensils, coffee maker, etc had to go to the desk to get anything you needed), but perhaps that’s the nature of extended stay? Security cameras and big security monitor in the sparse lobby made me wary about safety, but ultimately all good security wise. Some strange yelling and noise two nights in a row around 3:00 a.m. for a couple of hours, manager handled it. Would stay again in a pinch, but not alone (female traveler), our usual choices in the area were booked. Stayed 4 nights.

Leisure Partner

4/10

Poor

13 Jul 2025

John

Dirty, smelled, noisy

Leisure Family

10/10

Exceptional

01 Jul 2025

John

Good

2/10

Poor

27 Jun 2025

Jessie

Terrible service. Hotel smelt terrible. Breakfast promised amongst booking. A granola bar isn’t considered “ breakfast “

Won’t be returning.

Business

2/10

Poor

22 Jun 2025

Sharon

Dirty room and terrible experience.

Dead gnats all over. No one had inspected the room for cleanliness before my check in. I was offered another room but declined and moved to another hotel.

Self

4/10

Poor

21 Jun 2025

Kathleen

This should not be listed as a vacation spot. There was a door to a room smashed in on our floor. It seems to be a section 8 facility. We just slept there & showered with all of our belongings in plastic bags as we did read someone saw roaches.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Hernst Gladimir

It’s amazing

Partner

4/10

Poor

20 Jun 2025

William

Shower Didnt Work!!
This Was Discovered After We Arrived Very Late At Night.
Had Unpacked All Our Things,
Food, Clothes, Accessories, Toiletries, Etc, & Then Was Getting Ready For Bed.
My Husband Went To Step Into The Shower & Surprise!!!
Water Spraying Everywhere & Only Cold Temperatures An Option.
After Working 10 Hrs & Driving 5 Hrs, We Were Too Exhausted To Move All Of Our Belongings To Another Room.
(We Have Pictures Of Broken Shower Head/Handle)
That Room Should Never Have Been Available To Book A Stay.
(Room 133)

We Had A Packed Schedule, Due To The Wake & Funeral & Burial We Had Travelled From Out Of State To Attend. We Never Had Time To Change Rooms & We Never Were Able To Take A Shower During Our 2 Nights/2 Days In NY At This Hotel.

Also, It Was Impossible To Watch Anything But The Very Limited \"Live\" TV Channels.
We Tried Many Methods Of Trying To Sign In/Chromecast/Bluetooth/Get Apps, Following The Directions On The TV & On The Card From The Front Desk.
The Lousy Internet At The Hotel Would Not Support Any Streaming Services. We Tried At Least 3 Or 4.
Every Minute They Would Pause & Buffer & Kick You Out Of The Show You Were Trying To Watch.
We Tried Multiple Shows/Episodes & Everything We Tried To Watch Was Unsuccessful.
Very Frustrating & Really Outrageous.
Never Have Stayed At A Hotel Without The Ability To Watch A Variety Of Options.

Only 3 Pillows For 1 Queen Bed With 2 Adults?
No Blanket In Room?
No Extra Towels Allowed, Only Towel Exchange

Partner

10/10

Exceptional

14 Jun 2025

Gigi

Convenience staff always polite

On

Business_and_leisure Family

8/10

Excellent

11 Jun 2025

Jose

Easy checkin & room is near & clean