Name: Homewood Suites by Hilton Carle Place - Garden Cit
Address: 40 Westbury Ave., Carle Place, 11514, US

8/10

Excellent

05 Jul 2026

Marilyn

Check in good room clean adequate parking good breakfast very nice place.

Family

10/10

Exceptional

02 Jul 2026

Eva

The staff was very engaging and kind. I Appreciate their good customer service.
The breakfast options are definitely leveled up.

Self

10/10

Exceptional

29 Jun 2026

Shivan

Great customer service well behaved well trained and polite staffs

Partner

10/10

Exceptional

15 Jun 2026

Shaunnette

T

10/10

Exceptional

15 Jun 2026

Kristy

Rooms were clean. Nice neighborhood.

Partner

10/10

Exceptional

14 Jun 2026

Marla

Great stay

Partner

10/10

Exceptional

06 Jun 2026

Donald

Very nicely maintained property. Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Tatyanna

Overall the services was excellent

Self

4/10

Poor

25 May 2026

Sonia

Very disappointing service, the second shift desk person was rude and insensitive.

Partner

10/10

Exceptional

24 May 2026

Shamal

Everything was great

Self

10/10

Exceptional

17 May 2026

John

Bed was comfortable and room was quiet

Partner

8/10

Excellent

12 May 2026

Kristine

Front desk gal was overwhelmed and exhausted but very sweet. The happy hour on Tuesdays and Wednesdays was a nice treat and breakfast was fantastic…so many options. The room could use a bit of love and the street noise was not appealing. This was our first stay at this hotel.

Family

10/10

Exceptional

11 May 2026

David

We stayed here many times - it's always great!

Partner

8/10

Excellent

11 May 2026

Maria

stay was good. we arrived late for check-in, which we called to advise and we didn’t think would be an issue because we had reserved the exact room we wanted on the app. however, check-in was at 4 and when we arrived at 5:24, our room wasn’t ready!! we were told it wasn’t cleaned yet. how? when it was AFTER 4? we were switched to a different room w/o being asked if it was ok. and we were lucky to get a room right away ONLY because someone else canceled. so if they didn’t cancel, we would have been waiting past check-in time. hotel staff at check in were super nice tho but we could hear them say things on their walkie-talkies about our room and just put us in another without asking. one of our kids is autistic, so we reserved a room that had only 1 room next to it incase of loud noises. luckily, the canceled room worked for us. it is quiet at night and our room was good. dish-wear wasn’t clean but you can’t blame staff bc there is a dishwasher which we used for the dishes we used, so maybe it’s just the dishwashers fault. breakfast was simple, but delicious. and staff in good spirits telling us good morning. we were 2 adults & 3 kids. pool was not available, had to go to the hotel next door which was nice because that’s what the kids looked forward to, so they didn’t miss out, but would have been nice to know sister hotel didn’t accommodate with towels. and it was locked so had to wait with their check-in guest for access. so we were freezing getting out and walking back.

Family_with_children

4/10

Poor

08 May 2026

Tishanne

If you’re looking to get some sleep, don’t come here. This place has hardwood floors (no rugs), and there is no soundproof rooms. I heard every step the person above me took, then a woman walked around her room in heels for a couple of hours…again…hardwood floors….crazy. The room was nice but it wasn’t worth it for all the noise coming from every other room. I will never stay here again unless I wasn’t planning on sleeping.

Self

2/10

Poor

08 May 2026

Jane

I arrived to check in and they said they were overbooked and were moving us to another hotel. Totally bad experience

6/10

Pleasant

04 May 2026

Sandra

The hotel was perfect for what we needed. Suite was a nice size. We were told there was no room turn over in the weekends and the halls smelled like weed.

Partner

10/10

Exceptional

03 May 2026

elisa

The manager at the front desk on Saturday when you were short staffed and rooms weren’t ready was impressively professional and handled the angry crowd with grace and respect

She is a valued employee who went above and beyond

Family_with_children

6/10

Pleasant

03 May 2026

Jumana

It was very close to our event ! Enough space for all of us . But sadly the front desk lady was talking non stop and nonsense. ! Her jokes were not appropriate and the checking process took so long . I travel often and this was one of the worst check in. She had a lady by her side answering questions, the lady did not have a a name badge or even look employee, just a lady standing there answering questions.
I watched her doing that to others, and I could see how irritated they were . The room have couple of garbage boxes in front of it, took some time to remove, the breakfast ( even if we want to call it that ) was way below expectation .
It meet our needs, but not maintained !

Friends

8/10

Excellent

20 Apr 2026

Maureen

Breakfast could be better, needs more variety

Partner

6/10

Pleasant

17 Apr 2026

Deirdre

Room was very clean but in disrepair, sink was undermount and was falling away, the dresser drawers were broken. The fire alarms went off one night and there was no direction or explanation from the staff. The breakfast was very good with many options.

Self

10/10

Exceptional

16 Apr 2026

Desiree

Staff is always soooo kind

Self

10/10

Exceptional

13 Apr 2026

Otto

None

6/10

Pleasant

13 Apr 2026

Mathias

The breakfast was pretty fresh and the room was clean enough

Self

6/10

Pleasant

11 Apr 2026

ANTHONY

The rooms were clean, with vinyl floors that lend themselves to noise from above. no carpet. No smart tv's , wi fi was weak unless you paid extra. Water was very warm , sometimes on the hot side. The pool was so cold it was useless. The manager was wonderful on staff other employees basically indifferent. Breakfast was the best thing and it was great. Other than that I would not do it again. When I check ou , i recieved a receipt and my bill was 300 dollars less than what i paid expedia which was odd. Expedia does not do anything about that... If I had not booked with expedia , i would have left after the first night becuase my room had no heat and i had to be moved. The stay was ok basically but all the above was true and I would not be staying there again

Self

2/10

Poor

04 Apr 2026

Michelle

Filthy room with dirty sheets, dishes, horrible smell. Unhelpful staff except for Thomas. Breakfast was mediocre at best with no tags as to what is was and trust me there were some questionable offerings.

Partner

6/10

Pleasant

03 Apr 2026

Jana

Only hot water in sinks—no remote for second tv—thermostat only worked for one room—

Family

4/10

Poor

01 Apr 2026

Andrew

They put me in the wrong suite, with a broken shower. They promised me a pack and play that wasn’t there when I arrived at midnight meaning my baby had nowhere to sleep. They ignored my request for a feather free room. And the staff was rarely around to address any of these serious issues.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Jodi

No towels in my room, hair in the bed, loud foot steps upstairs and talking in hallway

Self

10/10

Exceptional

20 Mar 2026

Danielle

Great hotel even better rooms

Friends

6/10

Pleasant

16 Mar 2026

Jennifer

There was only 1 remote for the 2 TVs, which was doable, slightly inconvenient. The pool was freezing!

Family_with_children

10/10

Exceptional

12 Mar 2026

Maureen

I’ve stayed here many times, often asked for early check in & never available. On my checkout day ( checkout time is 11am) I was out of room in morning, came back at 10:30am, and housekeeping was almost finished cleaning room

Family_with_children

8/10

Excellent

07 Mar 2026

Barbara G

Staff was welcoming and helpful. Free breakfast was just okay. Whirlpool advertised but not on site. Details were lacking in cleanliness (like the corners of the bathroom).

4/10

Poor

05 Mar 2026

Adrianna

Booked a suite, given a studio and told 3rd party reservations aren't guaranteed even though its still being paid for. Pool isn't available to everyone.

Family_with_children

10/10

Exceptional

22 Feb 2026

Maureen

Easy check in
Clean roomm

Family

10/10

Exceptional

21 Feb 2026

Patricia

Everything! I appreciate the complimentary water and snacks and the zero charge for Grubhub delivery and option for late check out. I loved the lounge room/ cafeteria room. It was a perfect place for my son to take a virtual class! What a great spot! If I’m in Long Island again I will for sure stay there!

10/10

Exceptional

09 Feb 2026

John

Front desk staff were very nice, courteous and accommodating. Thank you!

Leisure

10/10

Exceptional

02 Feb 2026

Lisa

We had a very enjoyable stay here. Clean rooms, friendly staff, ample parking. Highly recommend.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Brian

Courteous staff clean room

Family_with_children

6/10

Pleasant

08 Jan 2026

Ki Won

No ocean view at all, breakfast was not enough for the guest, we had to wait for the food.

8/10

Excellent

03 Jan 2026

Louis

Yes, slow on check in

8/10

Excellent

03 Jan 2026

Anthony

Room was clean and nice. Food was good and the staff was great

10/10

Exceptional

31 Dec 2025

Clarence

No its wasnt. The room was ok

10/10

Exceptional

28 Dec 2025

Tymesia

My experience at this hotel was very good

6/10

Pleasant

28 Dec 2025

Desiree

My stay there for the past 3 years has usually been good but the last few times, rooms were not properly cleaned, prices have went up and pets have been peeing in halls so the stays haven’t been has pleasant. Management did refund my first night due to an extreme situation that happened so I am grateful for that.

Business_and_leisure

8/10

Excellent

27 Dec 2025

JUBAL

Sofabed had no sheets
Staff not so friendly and welcoming.

10/10

Exceptional

26 Dec 2025

Khadijah

Friendly and helpful staff
Clean room

Leisure Family

8/10

Excellent

26 Dec 2025

Kimesha

Booked this place near our wedding venue. It worked fairly well and conveniently located to shopping mall.

Leisure Family

10/10

Exceptional

23 Dec 2025

chip

The entire stay was great

10/10

Exceptional

22 Dec 2025

Tammy

The hotel was clean and the staff was friendly. Breakfast was ok but free so more than worth it!

Leisure Family

10/10

Exceptional

10 Dec 2025

Sara

10/10 zero complaints. We were upgraded to a two bedroom suite and had ample room for our family of five. The beds were comfortable, the sitting area was so very nice, and two bathrooms is awesome! The breakfast was lovely and the pool was the cherry on top. Thanms Homewood Suites!

Friends_and_family Family

10/10

Exceptional

10 Dec 2025

Bill

Clean and quiet

Business Self

10/10

Exceptional

08 Dec 2025

Fahim

Good

10/10

Exceptional

07 Dec 2025

Nana Yamfo Nkoom Kwesi

Roomy and spacious, will be back again

Leisure Family

2/10

Poor

29 Nov 2025

Corey

This was by far the worst hotel experience I have ever had. The front desk staff was rude and attentive, inconsiderate, and overall unprofessional. I would never recommend coming to this hotel.

Leisure Family

10/10

Exceptional

19 Nov 2025

Denise

Great hotel all around

Leisure Friends

10/10

Exceptional

14 Nov 2025

prasana

Everything was great.

10/10

Exceptional

14 Nov 2025

Paul

Good breakfast

10/10

Exceptional

14 Nov 2025

Betty

Room is spacious and neat, breakfast is decent. Front desk staff are super friendly.

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Ann Marie

The room was very clean and comfortable. I stayed here while recovering from surgery. Most days I stayed in the room and housekeeping would just refresh towels and collect garbage. It was great having a kitchen and fridge for easy meals. My friends who were helping me often got breakfast from the lobby and brought me coffee, eggs, toast etc. My only complaint was about the coffee - not a coffee snob, but I didn't care for it. Overall I had a very good experience and would recommend it for anyone who needs more than just a bed and bathroom with their hotel.

Leisure Friends

2/10

Poor

09 Nov 2025

wade

I could not go last minute so when my wife and kids tried to check in, they wouldn't let them because their name was not on the reservation. I went on Hotels.com and changed it to my wife's name immediately and the rude \"manager\" said she didn't see it updated. I sent my wife the new email with her name as well as pictures showing her name and the manager still wouldn't let them check in! She put me on hold and came back to say she spoke with the \"highest authority\" and they said no. I then asked if I could speak with that \"authority\" and she turns around and says that she is the manager and there is no higher authority. My wife said she saw the lady put me on hold and do nothing for 5 minutes before coming back to me. I then asked her if she could refresh her browser to see if the name shows and she kept interrupting before I could finish a sentence saying there's nothing else she can do. I then asked her if she was enjoying being so rude and having this \"power\" and she hung up on me. She then told my wife to leave the hotel because \"your husband was being abusive\" !!! Then Hotels.com agents were trying to call her and she kept hanging up on them! I have the screenshots of the chart with hotels.com. Hilton Honors talked to her and she lied saying my wife was being abusive! My wife is not that type of person. This whole thing was extremely frustrating and now Hotels.com is still trying to charge me even though we didn't stay there! My wife had to find another hotel!

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Ana

Room was spacious and clean. Staff was friendly and very helpful.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Henry

Very nice hotel clean room,breakfast supper ect

10/10

Exceptional

22 Oct 2025

Christy

Clean room and helpful staff. Good breakfast options including some healthy options.

Business Self

4/10

Poor

21 Oct 2025

MBAIKA D

limited breakfast options. the room was clean but furniture is torn with stains and room is very old

10/10

Exceptional

20 Oct 2025

ANTHONY

Excellent choice

2/10

Poor

19 Oct 2025

Vickie

The set up is terrible. I had 2 room suite but the only bathroom was in the bedroom for a 4 person stay with the other couple in the other room. Dirty rooms! Floors weren’t even dusted, much less washed. Lipstick on the “clean” mug in cabinet! Also the housekeeping came in while we were out for a short time and STOLE 3 RINGS by the kitchen sink. Management did nothing to help!

Business_and_leisure Family

6/10

Pleasant

16 Oct 2025

Diana

Meh

Specifically picked for the pool-it wasn’t working. The guy working the front desk was not friendly-he was very unenthusiastic about his job and helping the people approaching the desk for check ins and such.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

David

Good spot for extended stays

Business

10/10

Exceptional

08 Oct 2025

melissa

Great happy hour with lots of snacks and wine! Super clean and friendly staff. Huge rooms.

Business

10/10

Exceptional

06 Oct 2025

Tracy

Clean Rooms and friendly staff.

Leisure Self

10/10

Exceptional

04 Oct 2025

Dana

I throughly enjoyed my stay! It’s beautiful

Leisure Self

10/10

Exceptional

04 Oct 2025

David

Very clean and the staff is always very accommodating.

Friends_and_family Family

8/10

Excellent

03 Oct 2025

Juliyanti

PET FRIENDLY!!! ❤️❤️❤️
The pool was amazing. Water temperature super comfortable. I could swim forever. Good job guys!👍
One lady at front desk was super friendly and welcoming, the other one not so much, I hope she’ll have a better days. I know everyone has their own personal issues, but when you’re client facing and sometimes those clients are tired, etc- lasting they want to see is unfriendly, unwelcoming face. Trust me, I know. But overall we had a good stay, while my husband was participating in a Triathlon. Room was clean and comfortable. 👍👍

Leisure Pet

10/10

Exceptional

25 Sep 2025

Alessandra

Excellent stay, rooms were clean and very spacious, staff was very friendly. Will deff stay again

Leisure Self

10/10

Exceptional

17 Sep 2025

Derrick

Great place to stay, gym is nice and clean, rooms are great, staff is friendly

Leisure Self

2/10

Poor

15 Sep 2025

Rachid

The person at the front desk (evening time) was extremely rude and unwilling to answer simple questions just a complete jerk! no manners at all! I was a frequent visitor but no more.

Business Family

10/10

Exceptional

07 Sep 2025

Verified traveler

Home away from home

Great place to stay with family. We stayed in a suite with two kings. It was a home away from home for the weekend. A small kitchenette with a full refrigerator was a definite plus for the weekend!

Friends_and_family Family

4/10

Poor

06 Sep 2025

Shavonne

Kids were running all night above me could not sleep stayed in the 2 floor and there on the 3 floor horrible.

Friends_and_family Family

6/10

Pleasant

04 Sep 2025

Lisa

Disappointing

The customer service was terrible. The housekeeping was worse. They have a sign right on the refrigerator in the room that housekeeping comes everyday. Well that is not true at all. One day they came, made the bed, and left us with no towels. Then we asked them twice to please change the linens in our room. They yessed us to death and never came. This went on for two days!! What a disappointment this hotel was.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Derek

The property was very clean, and the receptionists were excellent and very friendly. They engaged in conversations and offered directions and solutions to common issues.
I felt that they went far beyond what is expected. Warm greeting upon first entering the hotel.

Leisure Family

10/10

Exceptional

24 Aug 2025

Maria

Safe and clean

Very nice hotel to stay with family. We dropped off our daughter at University 12 minutes away with easy access. Felt very safe.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Tyresha

Rooms were clean and accommodating.

10/10

Exceptional

17 Aug 2025

Beatrice

It was decent

8/10

Excellent

12 Aug 2025

Rob

Everything was generally really nice. Great location, really nice room, with good facilities and services. Only reason for not giving a 5 star review overall is that the fire alarm went off at about midnight and again at 2:00 - 3:00 AM due to some kind of fault on one of the nights. But other than that, a pretty ideal experience.

Leisure Self

4/10

Poor

07 Aug 2025

Lisa

Bugs everywhere flies or nats, linen dirty, staff rude, no hot tub, pool dirty and cold

Business Family

10/10

Exceptional

01 Aug 2025

Karin

The hotel was beautiful. We stayed in a room with a separate bedroom. The room and all it's amenities were perfect. The staff were top notch. Highly recommend!

Leisure Partner

10/10

Exceptional

19 Jul 2025

Lucia

The room was spacious, clean and very efficient. I would definitely go back!

10/10

Exceptional

18 Jul 2025

Monique

Excellent at all

Leisure Family

10/10

Exceptional

12 Jul 2025

Nodari

Great service! Good staff! Great location!

10/10

Exceptional

12 Jul 2025

Chris

We have stayed here for extended vacations - with our grandchildren - numerous times and have always had a great experience. The kids refer to this place as “our hotel”.

The hotel is very clean, quiet, the employees are friendly, has a great breakfast (something for everyone….and that coming from someone who eats low carb), great location - with ALL the stores you would ever need close by. The pool is great (huge bonus for the kids & papa).

The kitchenette with a full size fridge and stove is a huge money saver while vacationing with children. The kids love being able to grab a healthy snack or freeze pop from the fridge or cabinets. I love being able to cook dinners and prepare lunch for a day at the beach.

Leisure Family_with_children

2/10

Poor

11 Jul 2025

Elba

This was one of the worst stays I’ve had. After staying one night the roaches started coming out. After complaining to the front desk, they reassured us that we would be moved to another room. I advised I would be out for the day and they again assured us that the other room would be available for us when we returned. When we returned the room was booked to someone else and they did not have anything that would accommodate my elderly parents, kids and dogs. The manager did not hold the room for us leaving us to scramble to move to another hotel. I’ve been waiting since Tuesday to hear back from a manager. No one has reached out. Expedia is trying to reach out so that we get a refund and they are getting the run around. I will be emailing corporate as well as disputing the charges on my credit card. Deplorable service and cleanliness.

Pet

8/10

Excellent

11 Jul 2025

Jason

We stay here 2-3 times a year. Its family friendly and in a nice location for parks, shopping and a short trip to the beach.

Leisure Family

10/10

Exceptional

11 Jul 2025

Matthew Brent

Everything

Business Self

8/10

Excellent

08 Jul 2025

Tanya

Good stay overall

I’ve stayed at this hotel a few times and always appreciate the convenience of the location. The rooms are large and spacious. Unfortunately, our room this stay had a lot of fruit flies in it which was disappointing. When we told the front desk, they said they would tell the house keeping staff for their next scheduled cleaning. I also had booked a room with two queen beds and upon arrival I was told we were moved to a room with one king bed and a pull out sofa. When I said that I wish I had been notified of the change in advance, the front desk staff said they couldn’t notify me because I booked through a third-party site. Like I said, I have stayed here a few times and this stay was just good/okay when it is usually excellent.

Friends_and_family Family

4/10

Poor

08 Jul 2025

Michael

Front desk person no bueno

After greeting the person at the front desk in a friendly manner, he simply asked for my drivers license and credit card, and couldn't bother to get off his fat ass. What's happened to Hilton?? Why would they put someone at the front desk who acts like he's working at an auto parts store?

The room was fine, except they had the dishwasher running for our first two hours (we checked in at 5:30, so had to endure the loud noise of it until 7:30).

Tried the pool: in addition to being super cold, they have some crazy policy where you have to go to the front desk, sign a waiver, and then you can't even access it from the courtyard. So, forget the poolside BBQ experience.

Overall, this place is not worth it.

Business

10/10

Exceptional

03 Jul 2025

Maneesh

Excellent Hotel Stay!

Fantastic stay at Homewood Suites! luxurious room, and great amenities. The staff was attentive, and the location was perfect.
Arrived almost 30 minutes earlier than check-in time, but the fromt office arranged the check-in immediately! Check-out was also smooth & fast!
Highly recommend—will definitely return!

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Susan

No worries

Check in was easy, the room was clean and comfortable.

Partner

10/10

Exceptional

27 Jun 2025

Landy

Awesome rooms

4/10

Poor

25 Jun 2025

Paul

Poor Service

I requested well in advance for two things only one was granted , no connecting rooms but I asked not to be near an elevator but I was in a room near an elevator and laundry room. I forgot to put on my door knob Do Not Disturb and I received a few Knocks at my Door at 8:15 am when checking out is at 11am , I complained to The General Manager he said it was my fault for not putting the do not disturb sign and I have stayed at Many Hotels in my Life and no one has ever knocked at my door and he said in His Thirty years as a Hotel Manager he has Always Done This in order to clean the rooms. He needs to show a little bit of sympathy with his Guests and he could had apologized and still said what he needed to say. His tone was Not Professional!

Business