Name: SureStay Plus by Best Western Woodbury Inn
Address: 7940 Jericho Turnpike, Woodbury, 11797, US

6/10

Pleasant

02 Aug 2026

steven

A basic place. Check in female had no personality.
Coffee not working in the am.

2/10

Poor

02 Aug 2026

Haroon

Very poorly done hotel

2/10

Poor

02 Aug 2026

Shakib

The advertisement of the hotel was completely fake! What they had advertised and what it was day and night! They should refund my money!!!

6/10

Pleasant

02 Aug 2026

Lisa

There was a musty odor. There was a hole in pillow case and blood on one of the towels. The rugs in room were very dirty. Was not worth 250.00 a night.

6/10

Pleasant

02 Aug 2026

Susan

The shower was great. The linens were clean and the bed was well-made. My room had no wifi to speak of and the pool was closed.

2/10

Poor

01 Aug 2026

Lina

This is a motel, not a hotel. The beds were too small, the room was dirty and stunk of garbage

10/10

Exceptional

30 Jul 2026

Michael

The place is very fun lots of amenities excellent breakfast especially the yogurt and juice machine. The coffee is OK at best, but there’s other places where you can get a fresh cup of Joe. Erica is the best she is like the commissioner. Nobody messes with her. Be careful.

8/10

Excellent

28 Jul 2026

Kate

Staff was very friendly and they let us check in early at no extra charge

Partner

6/10

Pleasant

27 Jul 2026

Amy

An okay place to stay if you get a good price. Pros: comfortable beds with newer linens, daily housekeeping, plentiful food at the free breakfast, and great location. Cons: room was damp and musty and our clothes and bedding always felt damp. Weed / vape smell present at all times. Bathroom is quite small and shower nozzle leaked, spraying water around the room. Note there is no elevator.

8/10

Excellent

23 Jul 2026

Joann

The staff were pleasant and helpful, the room was clean and mostly in good shape, so my \"complaints\" are minor. While the lobby area had been \"refreshed\" in the past 5 years (since the last time I stayed), the rooms are showing their age. I like that the carpet was replaced with LVF, but there's a gap between the floor and the bathroom, which is dangerous, and there were cracked tiles in the bathroom. But it was very clean. The bed was like sleeping on a giant marshmallow, which is not a good thing. It was also very high up. I asked the front desk if any rooms had lower beds and was told, regretfully, that they are all the same. I had to ask for a step stool to get in and out (seriously. And I'm 5'2\", not too short). The desk clerk didn't bat an eye, which I assumed meant they get that request fairly often. But overall, it was a pleasant stay and I would go back.

2/10

Poor

22 Jul 2026

Mustafa

Horrible!

2/10

Poor

21 Jul 2026

Donna

Yes, breakfast had many choices.

Family

10/10

Exceptional

20 Jul 2026

Carlos

Good

10/10

Exceptional

20 Jul 2026

susan

the rooms are small and simple but very quiet and comfortable. The property is beautifully set in woods and surrounded with flowers. close to great restaurants and the beaches

Partner

4/10

Poor

17 Jul 2026

Hannah

For starters, be aware that photos on their site are AI enhanced! The lobby does not look anything as lovely as what you see online. Our king room, which we were told was no different than any other room was tiny. There was NO kitchenette of any sort. A small fridge and small microwave. That's it.

The bathroom was big enough to shimmy through and close the door. With the toilet, shower and door, there was nearly no room.

The carpet was gross and the walls and floor looked dirty. The AC worked but had filters sticking out because they were the wrong size. Chair in the room was all stained. Used a towel to sit down on it.

The site advertised an outdoor pool which we looked forward to but it was all closed up and overgrown.

The stairs up to the second floor and the ground itself was rough. Breakfast was nothing great. Lots of packaged processed foods.

Now, the bed was clean. I'll give them that. Not what was advertised at all. We stayed only 2 nights then found someplace else down the road that was wonderful. Would I stay again? 1 night in a pinch, maybe.

Partner

6/10

Pleasant

16 Jul 2026

Michael

Convenient location but getting old and needs some TLC

Self

6/10

Pleasant

15 Jul 2026

Laurie

While the room was clean and bug free, it was not maintained well at all. Very dated and not modern at all.
EG: the bathroom door was coming off the hinges and not secured properly. The bathroom sink had spider cracked in the basin and the desk chair was falling apart to the extent I wouldn’t take not chance sitting on it. All reported to the front desk and the only thing they did was replace the desk chair.
Would I go back to this location? No way.

Partner

8/10

Excellent

13 Jul 2026

Charlese

The room was perfect for us to rest after an out of town wedding.

Partner

6/10

Pleasant

13 Jul 2026

Parvinder

Property is not good
Carpeting old and dirty

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Cheryl

This motel served its purpose for us as we were not on Long Island for pleasure. The people working in the lobby were friendly, kind, and very helpful. Our room was clean, our bed was super comfortable, and the shower was hot with good water pressure. Our room was very quiet. Those were the most important things to us in this quick trip.

However, please be aware that this motel is very dated, and repairs are definitely needed. The decor is quite dull and the overall vibe is somewhat depressing. The pool is not open (not even uncovered) and therefore, there is no outdoor space at all to spend any time. The breakfast, while varied, is mostly packaged unhealthy options. I imagine that if you were coming to this area for a vacation or fun event, you would be let down by staying here. However, if you just needed to handle some personal matters and not spend any time here, the Woodbury Inn would suffice.

Partner

6/10

Pleasant

10 Jul 2026

Edward

Old facility that is 10 yrs overdue for room & bed remodelin

Partner

2/10

Poor

09 Jul 2026

Katherine

Deplorable. People are smoking on the grounds and there’s mold and mildew everywhere. You’re better off sleeping on the grass outside the property. It’s probably cleaner too!

Family_with_children

6/10

Pleasant

08 Jul 2026

Katie

Hotel was fine for a 1 night stay. Location was good. AC was loud in the room. Room was clean and the hotel staff were very nice.

Partner

6/10

Pleasant

06 Jul 2026

Felizardo

Carpet floor is sticky.

Family

6/10

Pleasant

05 Jul 2026

Joseph

The room was clean, and the housekeeping staff did a great job keeping everything tidy. The lobby staff also did a nice job keeping the breakfast area clean and well stocked throughout the morning. Overall, everything else was okay. This isn't a five-star hotel by any means, but it was a comfortable place to sleep, shower, and spend the night. For the price, it met my expectations.

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Brittani

This establishment was suppose to be a smoke free zone. It was NOT. The room smelled strong of cigarettes. Mold was in the shower. I had to wipe down everything with Clorox wipes. Rugs were filthy including room door. Toilet was dirty, the toilet top to the tank did not fit the toilet and was left with a gap. When speaking to the front desk, the employee was nice and willing to help right away, however she wasn’t able to do much. Manager was not on premise and was unable to reach according to the front desk to resolve this situation.

Family_with_children

6/10

Pleasant

05 Jul 2026

neil

The place is in a great location. Staff is very nice. The biggest problem is The room is outdated and old. Pool was closed. The showerhead was horrible. The tile and tub were old. Really could be an amazing place if they just renovated the rooms. Dont think I'll go back unless I have absolutely no other choice.

4/10

Poor

02 Jul 2026

Cyrus

The stuff is excellent and courtiers. But the facility is poorly maintained. It requires some TLC. The floors are cracking and everything looks so low quality. I’m so embarrassed to lodge there. The name Best Western tricked me. Never again.

Self

6/10

Pleasant

30 Jun 2026

Amulay

Breakfast needs some additions. Rooms need to be cleaner

Family_with_children

6/10

Pleasant

29 Jun 2026

Katherine A.

Overall, a pretty good stay. The price was reasonable for 3 nights. Location was perfect. The beds were comfortable. Good tv access. Continental breakfast was decent and coffee was available 24/7. Good restaurants around. Our major issue was the cleanliness of the bathroom area, the carpet and it was clear that the mirrors and tv screen had not been cleaned in a while. Shawnee at the front desk, was professional and helpful when we inquired about the cleanliness and offered some solutions. We would likely stay there again.

Family

8/10

Excellent

28 Jun 2026

Vito

Excellent but breakfast items are inconsistent. Bagels are really good though and plentiful.

4/10

Poor

27 Jun 2026

Jeanette

Checked into room the TV was not working, the phone was not working. The refrigerator was not working. Walked down to desk said someone would be there in 30 minutes. Got a knock on my door after midnight a young man who was not dressed professionally at all looked like a street thug said he was there to fix TV. Do not recommend

Family

4/10

Poor

26 Jun 2026

Kevin

I checked out a day early and found that this property isn't a good fit for my needs.

Family

10/10

Exceptional

26 Jun 2026

Dorotie

Was nice

10/10

Exceptional

24 Jun 2026

Delilah

Friendly snd helpful staff. Clean room and premises

2/10

Poor

23 Jun 2026

Patricia

We checked in late 6/19 and upon opening the door it smelled like mold and musty. We travelled all day so we made the best of it and crashed for the night. We had no hair dryer to use after showering and were told there were no extras and that “People steal them”. We had NO blanket on our beds Two thin sheets not even a comforter. The room was dirty and didn’t even appear to have been vacuumed and even found dirt and bugs . The bathroom shower and vent were full of mold. We woke up early for a reunion that we couldn’t even get ready for. We returned late again. I have severe asthma and felt my lungs reacting. My throat was burning from the moldy smell. After our second night I couldn’t even breathe. I was wheezing and coughing from the moldy smell. I had to use two different inhalers and I still had to go to the urgent care . I was given prednisone. I immediately called the front desk after I was finished to tell them I needed to check out early. The girl was pleasant and said she completely understood and apparently they get a lot of complaints about a moldy smell. This room was one of the worst places I have ever stayed at, and I’ve done tons of traveling with my children for travel sports. Unacceptably smelly and dirty. It will take weeks for this asthma flare up to calm down now. Very disappointing for the nice area it is in and now I am not feeling well for the rest of my family visit. Do NOT stay

Family

2/10

Poor

21 Jun 2026

Corey

Room was dirty. Beds were extremely uncomfortable. I didn’t want to sit on the bed after taking a shower. I felt like I’d get dirty again. We booked 2 nights and decided to leave after one and eat the cost. Place is embarrassingly bad.

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Freda

The staff is very nice and helpful

Partner

10/10

Exceptional

19 Jun 2026

Kenneth

Even though the property wasn't exactly as close to where I needed to be I was completely satisfied with my stay

Self

4/10

Poor

16 Jun 2026

Luz M

El desayuno que te ofrecen es el peor que he tenido en los 26 años que llevo en este país y que acostumbro mucho viajar, el primer día llegué a las 10:58 am y me dijeron solo tenían dos personas para limpiar y mi cuarto estaría listo en 30 minutos después al otro día al desayuno lo único que había era una máquina de café, jugo naranja y unos sandwich helados, no me quedé la segunda noche porque no me sentía bien estando allí la tercera noche regresé a quedar me y en la mañana fui a desayunar había croisant duros viejos agua café le quise dar chocolate a mi hijo y salió agua cuando fui hacer el check out la de la recepción estaba agachada y ni me miró me dijo que dejara las llaves allí de verdad nunca me había sentido tan mal en un hospedaje

Family

10/10

Exceptional

15 Jun 2026

Sherman Curtis

No

6/10

Pleasant

15 Jun 2026

MUSTAFA KEMAL

Tül perde yoktu bu kötü. Banyo bataryalar ve bozuktu. Suyun yarısı aşağıdan yarısı yukarıdan akıyordu. Diğer odaların klima motor sesleri geliyor.
Bunun dışında temiz ve iyi.

Friends_and_family Family

4/10

Poor

15 Jun 2026

Linda

The swimming pool was closed. According to the staff member who was polite but not cordial, it has been closed for quite some time.
Shelves in the room had a layer of dust.
The breakfast was extremely limited.
The only positive was the location was convenient for us.

Family

6/10

Pleasant

14 Jun 2026

Sarah

Nice staff. Too expensive for quality of room. Fine if it was cheaper. The tv was fab. Over 300 Channels. Good for short stays.

Family

2/10

Poor

14 Jun 2026

Rosanne

Front Desk area needs repairs, water leak stains on ceiling. General unkempt appearance.

8/10

Excellent

14 Jun 2026

Shenaz

.

Family_with_children

10/10

Exceptional

13 Jun 2026

nigel

The room was cleaned everyday, had little interaction with the staff. There's limited free parking and never made it to breakfast which starts at 7 I believe

Self

6/10

Pleasant

13 Jun 2026

yogesh

Room was average clean, staff Was not with a happy face. Breakfast was fine k

Partner

6/10

Pleasant

13 Jun 2026

John

The breakfast buffet gets less and less every time I stay here. this time they had no paper plates, egg sandwiches, knives, bananas on 2 out of the 5 days. Ran out of Lipton regular tea and only had decaffeinated tea. advised the staff that the control knob for the water valve in the bathtub was loose and falling off and that that sink stopper was not working. Was never repaired. Prices go up and the service and amenities go down. Manager was nowhere to be found, and all the staff can stay, is that they will speak to the manager.

Partner

2/10

Poor

13 Jun 2026

Oralia

Rooms were terrible. Musty and stunk of cigarettes (in a smoke-free property, mind you). Breakfast was the absolute bare minimum.

Family_with_children

10/10

Exceptional

11 Jun 2026

Amy

Good, affordable hotel in a cute area.

Partner

8/10

Excellent

11 Jun 2026

Nadeem

The breakfast could have been better since the property is operating under Best Western banner but overall it’s good.

Partner

8/10

Excellent

08 Jun 2026

John

Have stayed at this hotel many times in the past, and their services have gone done. Breakfast choices have gone done, no cereal or muffins available. Ran out of bagels and bananas one morning. Location is convenient and close to the LIE and Northen State Parkway and located on Jericho Turnpike route 25. Rooms on the ground floor are somewhat noisy with occupied room directly above. Parking is convenient right outside of the rooms. Some plumbing issues, as the control valve on the bathtub water was loose and came off, and the sink stopper does not work. Room is pretty spacious with a king bed, side chair, desk, refrigerator, microwave, sink area, closet for hanging clothes, and bathroom. All clean.

Partner

4/10

Poor

07 Jun 2026

Charmaine

On getting ready for bed on coming back from an event, and on turning down the sheets, we noticed that the sheets were absolutely not clean. As it was close to 11 PM and this was not our regular style of a hotel that we usually stay, we weren’t sure what to do. As we were so exhausted, we just spread some towels on the areas and ended up falling sleeping. The floor in the room was also dirty and full of dust bunnies. The place was overall dusty, old and needs a good and proper cleaning. We were told to pay $100 in case there were any damages - which we did, until we saw the room and its state. We were like what other damage could this room possibly go through. We ended up choosing this place because it was close to the event and not used to the area. Anyway, this was our first and will be our last stay here.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

william

Bed and towels were clean. $300 for a $90 hotel....thats about all I can say.

2/10

Poor

06 Jun 2026

Maksim

The room was dirty. There were caps from bottles on the floor. My son got bitten twice by some insect in the room. We arrived 11 pm, checked out following days cause it was so disgusting

Family_with_children

10/10

Exceptional

06 Jun 2026

Michael

Coffee machine needs to be updated and fresh bagels and a toaster needed, spackle and sheetrock needs to be remedied in Lobby. The owner needs a baby changing station in Lobby Bathroom and stairs need fixing and handrail clearance is not to code on all metal stairwells

Self

10/10

Exceptional

05 Jun 2026

Pamela

budget hotel. Nothing special but served its purpose when nothing else was available. Safe area, good parking. Continental breakfast not good. All rooms accessible from outdoor corridor .

Note if you cannot climb stairs need to request a first floor room.

2/10

Poor

05 Jun 2026

Steven

I almost never post reviews, but this is an exception. This was a very sub-par experience. First, when we arrived, they told us there had been a leak in the room we reserved, and the only room available was two beds; and they couldn’t have told us ahead of time so we would have the option to make other arrangements. Then, the next day, we left the room at 11, put the ‘please clean’ sign on the door, came back at 4:40 and the room wasn’t cleaned. The same person at the front desk blamed us because we didn’t leave the room early enough and didn’t notify them on time (nothing is written anywhere saying that, btw) and only after I refused to accept that and pushed back after she told me no personnel were still on site, did she acquiesce and magically find one to clean the room. They took no responsibility for anything and tried to make every situation the customer’s problem or fault. Horrible customer service and the worst front desk management I’ve ever encountered.

Partner

6/10

Pleasant

05 Jun 2026

Luis

La habitación no estaba completamente limpia, había basura visible en el piso. No me sentí cómoda en este hotel. No lo volvería a elegir

Family

8/10

Excellent

04 Jun 2026

Helio

That’s a good hotel, nice staff and well maintained. Breakfast is good and it’s well located. We would stay there again!

Family

6/10

Pleasant

04 Jun 2026

Usha

Bed was too high and it was very difficult for me to go up and come down because I have knee problems.

Partner

8/10

Excellent

03 Jun 2026

Sam

Great location, clean room, great value for the price. Room was very quiet and parking was easy. Good items on free breakfast. Room was cleaned daily.

Self

8/10

Excellent

01 Jun 2026

Anju

Convenient location for us!

Family_with_children

8/10

Excellent

31 May 2026

Steven

Great Japanese Restaurant next to hotel.

Partner

10/10

Exceptional

28 May 2026

richard

Simple clean room w refrig. Breakfast is a great ammenity

Partner

8/10

Excellent

24 May 2026

Thomas

Basic, average hotel that needs a bit of updating. Room was clean, but kind of dark and dreary. Bathroom was ok. Breakfast was below average compared to most other hotels that include breakfast when booking a room. The main reason for booking this property was the excellent price during a Memorial Day Weekend stay. A four night stay was half of what many other hotels in the area were.

Partner

10/10

Exceptional

22 May 2026

doreen

Clean room and friendly staff.
Will definitely stay there again.

Friends_and_family Family

6/10

Pleasant

20 May 2026

sandra

The room was dirty, they said cleaning staff was gone . Room smelled bad . We have stayed here before and it was never like this , very disappointing

Partner

10/10

Exceptional

18 May 2026

Raied

It’s perfect

6/10

Pleasant

17 May 2026

Kelly

The motel was in a great location and served our needs. Our dog could stay with us, which was key.
We had 3 pillows on our king sized bed so I went down to ask for one more. They said ‘no’. That’s all. There was also a used washcloth hanging in our shower when we got there. Ick.

Friends_and_family Family

2/10

Poor

17 May 2026

Steve

Pictures were taken when the place was just opened. Very deceptive as for amenities there are non. Plus they put a 100 dollar deposit on your card which is supposed to refunded in 3-5 business days I am eagerly waiting to see it.
The card key did not work properly we had to have it reprogrammed each and every nite when we got back to the place. On a scale of 1 to 10 I don’t think it registers. The final straw was on our last night we came back to hotel to find that the room was not cleaned. When I spoke to the desk clerk she said that I had requested that it should not be done. When I asked for towels she handed me one towel and said they did not have anymore.

Partner

2/10

Poor

14 May 2026

Andrew

Deposit was charged onto my account at the check in. Not HOLD!!! It was actually charged to my account and it will take 7-10 days to return to my card. I never seen any place that does the same way. And when asked , the counter girl had a major attitude problem. Not recommended for anyone to stay here………. CAUTION !⚠️ CAUTION ! ⚠️ CAUTION ! ⚠️ CAUTION !⚠️ CAUTION ! ⚠️ CAUTION ! ⚠️ CAUTION !⚠️ CAUTION ! ⚠️ CAUTION ! ⚠️ CAUTION !⚠️ CAUTION ! ⚠️ CAUTION ! ⚠️ CAUTION !⚠️ CAUTION ! ⚠️ CAUTION ! ⚠️

Business Family

2/10

Poor

14 May 2026

JUSTICE

Stain wash cloth,the rooms are outdated this property needs serious renovation

10/10

Exceptional

10 May 2026

Thein Gi Shwe Sin

Nice Service

Family_with_children

10/10

Exceptional

10 May 2026

Ian

Good for overnight, this hostel meets this response - I would stay there again. Room was clean, everything was comfortable and easy to use- the shower was one of the best I’ve ever experienced.

Partner

2/10

Poor

09 May 2026

Nicole

The room smell like smoke the cheat on the bed they were dirty with brown stains. Customer service was horrible. I’m not happy and I will not recommend anyone to stay at the hotel.

Family_with_children

10/10

Exceptional

08 May 2026

Colleen

It was a great night

8/10

Excellent

08 May 2026

Irina

Parking was easy

8/10

Excellent

29 Apr 2026

Sameh

Decent motel

Family

6/10

Pleasant

28 Apr 2026

Nathan

Very cute and hidden area was just a little disappointed on the floor being dirty besides that everything else was pretty great the breakfast they offer in the morning was good!! And staff is very friendly

Partner

10/10

Exceptional

27 Apr 2026

Herwing

Everything was ok. A little noise because of traffic in the area.

Family

6/10

Pleasant

27 Apr 2026

Su Chen

It’s a pretty standard and functional motel, no frills.

Self

8/10

Excellent

27 Apr 2026

Drew

Clean room. Attentive staff. But only one of the two interjected to help resolve a simple problem with my checkin situation with compassion and helpful advice. The other...hmmm

10/10

Exceptional

25 Apr 2026

Leslie

Location

Self

10/10

Exceptional

21 Apr 2026

Dianna

Everything was great. The bed is firm. Breakfast was good.

Self

4/10

Poor

21 Apr 2026

Keely

Room had old dirty carpet. Room smelled terrible: must and mildew smell. I had to clip curtains together with hair clips because they were broken and wouldn’t close all the way. I do not recommend.

Self

8/10

Excellent

20 Apr 2026

Ali

A pretty decent motel!

Self

6/10

Pleasant

20 Apr 2026

NICOLE

Location not easy to find
Lacks cleanliness and customer service

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Kerry I.

Clean room and staff was great.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Colleen

We liked it.

2/10

Poor

16 Apr 2026

Sofija

Paper thin walls

6/10

Pleasant

15 Apr 2026

Brianna

Pros: clean, close to restaurants and stores, DirectTV with lots of channels, mini fridge and microwave, continental breakfast included (bagels, donuts, danish, cereal, yogurt, whole fruit, microwave breakfast sandwiches, etc).

Cons: Outdated and a bit run down, staff couldn't care less, towels were rough and stained, road noise is absolutely awful. Strongly advise against this place if you're a light sleeper! Wifi was free but weak and couldn’t keep up with my zoom calls.

Self

8/10

Excellent

14 Apr 2026

Casandra

The staff were really friendly but the property could definitely use some work lIt ewas really clean though and a nice quiet place to rest your head at night during your stay ! It was also in a pretty nice area of town .

Family_with_children

6/10

Pleasant

12 Apr 2026

Angelo

Breakfast was okay but no waffles. The ac did work good but room was small and bed wasn’t that comfortable

Business

8/10

Excellent

11 Apr 2026

Christopher

left without breakfast

Self

6/10

Pleasant

11 Apr 2026

Kim

Friendly staff. The room reflects the price. Bed was comfortable

Partner

6/10

Pleasant

10 Apr 2026

hany

Good afternoon

8/10

Excellent

10 Apr 2026

Krystle

Breakfast was great. Receptionist was very friendly. The air conditioning and heat worked perfectly

Partner

8/10

Excellent

09 Apr 2026

David

Breakfast was alright, the coffee machine wasn’t working the last 2 days…had to change rooms because the tv wasn’t working right. After the switch the stay was fine.

Self