Ashley
I understand that I booked a smoking room because that was the only option available at the time. However, on the day of my arrival, I noticed non-smoking rooms available online and called to inquire about switching rooms. I was told that no non-smoking rooms were available and that I would need to keep the smoking room.
While I expected some smoke odor in a smoking room, my husband and I felt compelled to wipe down multiple surfaces ourselves with disinfectant wipes and Lysol because there was visible smoke residue on furniture and fixtures that should have been cleaned by housekeeping.
I then noticed burn marks on the bedding, including the fleece blanket. I called the front desk to request clean sheets and an extra pillow but was told that housekeeping had already left and nothing could be provided.
To make matters worse, the television in the room did not work. An employee came to the room, initially stating he had never seen this issue before, but later mentioned that another room was experiencing the same problem. He took the information needed to contact DirecTV and told us he would call them and return. After waiting approximately 15 minutes with no update, my husband went to the front desk. At that point, a different employee informed him that the previous employee had left and that she could not assist us. We were also told that no compensation would be offered.
When checking out, I again discussed these concerns with staff and requested partial compensation.
While I expected some smoke odor in a smoking room, my husband and I felt compelled to wipe down multiple surfaces ourselves with disinfectant wipes and Lysol because there was visible smoke residue on furniture and fixtures that should have been cleaned by housekeeping.
I then noticed burn marks on the bedding, including the fleece blanket. I called the front desk to request clean sheets and an extra pillow but was told that housekeeping had already left and nothing could be provided.
To make matters worse, the television in the room did not work. An employee came to the room, initially stating he had never seen this issue before, but later mentioned that another room was experiencing the same problem. He took the information needed to contact DirecTV and told us he would call them and return. After waiting approximately 15 minutes with no update, my husband went to the front desk. At that point, a different employee informed him that the previous employee had left and that she could not assist us. We were also told that no compensation would be offered.
When checking out, I again discussed these concerns with staff and requested partial compensation.
