Name: Red Roof PLUS+ Long Island - Garden City
Address: 699 Dibblee Drive, Garden City Long Island, 11590, US

2/10

Poor

15 Jul 2026

Kavita

It says non smoking but all over weed smell. Elevator stuck

8/10

Excellent

15 Jul 2026

Jennifer

Clean place to stay.

Family

2/10

Poor

12 Jul 2026

Eric

Horrible

Family_with_children

2/10

Poor

10 Jul 2026

craig

Hotel was derelict and work. I was shocked. Corporate red roof should be ashamed. Reviews are fake…. I only write reviews if exceptional or awful. This one takes the cake. Booked 3 nights checked into room checked out in one hour. Battled for days with expedia who use 3rd party billing. Room was dark dingy old furniture old fixturest. Broken lighting. I tried 3 different rooms. Floors are filthy in hallways. Rooms smell of bleach.!younger staff behind counters are rude and unfriendly. DO NOT STAY HERE .

Self

8/10

Excellent

10 Jul 2026

Milena

We stayed for two nights just for sleep; the beds were comfy. We arrived at 12:30 am, and everything was okay with the late check-in. The room had the essentials like a microwave, coffee maker, etc. I just needed the sleepers, but for me, it was more than enough.

Partner

4/10

Poor

06 Jul 2026

Natasha

The property was very rundown. There were cracks in the wall and sink. The bathroom was very clean. The room, despite being non-smoking, reeked heavily of cigarette and cannabis smoke covered up very strongly by cleaning chemicals. The smell made it difficult to sleep, it was that strong. The fire alarm went off for about a minute at 11:30 PM, thankfully no fires, but was very disruptive. This is a pet friendly hotel, so there were dogs barking at all hours of the night. The front desk staff was very kind, but there are clearly some operational deficiencies. Would not recommend.

Partner

6/10

Pleasant

06 Jul 2026

Renson Jake

Run down hotel

Partner

6/10

Pleasant

30 Jun 2026

Amjad

Room was ok, staff was ok but not too friendly a lot of parking. I smell weed all over the place.

Business

4/10

Poor

27 Jun 2026

Lisa

The hotel is in a rundown state. The front desk staff were rude and un helpful. We stayed with our daughter and our rooms were far apart. There was a bad smell in the hallway. The only working ice machine was on the 5 th floor. There was no exhaust fan in the bathroom and our whole room felt damp.

Partner

2/10

Poor

26 Jun 2026

Teresa

There were two roaches in my room within an hour of each other at 3am. Hotel staff offered another room two rooms directly under mine. Anyone in PestControl knows that line would be infested.

Self

6/10

Pleasant

19 Jun 2026

Paige

The property was very outdated the light shades were broken the draws were chipped and very old the microwave was burnt inside the light over the bed bulb was broken and didn’t work and no shade on it the elevator paint was peeling off also overall the property needs to be updated for-the price your charging !!! Poorly Maintained !!!

Partner

4/10

Poor

18 Jun 2026

Doris Alba

420 smell from outer entrance until room. Hair/pubes in the bathroom as well as painted over hair. Shower drain extremely slow when showering. Sketchy setting. Front receptionist wasn’t friendly. TV didn’t turn on at all. Fire alarm went off at 2am most likely from someone smoking. Was a last minute thing but will never stay in one of these hotels again. Rather sleep in my vehicle. Best experience was checking out.

Pet

4/10

Poor

07 Jun 2026

JAZMINE

The Red Roof needs an overhaul. There is a $300 deposit that wasn't stated on the booking site, room was not clean, stains on bedding,dusty, crumbs from the previous guest all over the place and the TV did not work.

10/10

Exceptional

03 Jun 2026

Jonathan

It was a great experience. Upon arrival, reception staff were very pleasant and helpful. The room was clean and spacious. The price was amazing for the excellent quality/size of room and service received. I will definitely book for future trips!

Self

8/10

Excellent

02 Jun 2026

Jeff

Room smelled a bit funky

Partner

10/10

Exceptional

02 Jun 2026

Elizabeth

Room was clean, updated, and comfy. Location was convenient. Clients were sketchy and elevator broke

Family

4/10

Poor

01 Jun 2026

Karla A

We were there 4 days First day, no maid service, asked desk for additional towels and pillows, never came. Day two and three our room key didn’t work, tv didn’t work, toilet seat needed repaired. Finally got things fixed by day four 😞

Friends_and_family Family

2/10

Poor

01 Jun 2026

Maryann

This hotel is very run down. The beds are terrible and the rooms are clearly not cleaned thoroughly as we found a used wrapper under our bed skirt. They argued with us about asking to send someone to clean it up. It was late and we couldn’t change rooms as we had to be up early and would have had to pack everything up to move. I’m sure none of the others were any cleaner. We had to retrieve our own towels and toilet paper because they wouldn’t deliver it to our room. The keys didn’t work after the first night and had to be reset and we didn’t have them near any phone. The elevators were scary to ride in. Very jerky and not smooth. Our tv was also not working the first night and had to wait 45 minutes to get someone to come up. They unplugged it and plugged it back in to fix it. Could have explained that to us over the phone. This was not worth the almost $700 we paid for 3 nights. We are definitely due a partial refund , at least, for this stay. I will pay for the more upscale hotels next time. It’s not worth the aggravation or dirtiness of the place. Contemplating booking directly and not through hotels.com as the reviews led us to believe it was better.

Business

2/10

Poor

25 May 2026

Anthony

The elevators are from 1920. It's so slow and the recipe looks like a crack hotel very, very unready, not a good place to be a lot of DSS people. Much homeless

Self

6/10

Pleasant

23 May 2026

Douglas

Checking in at the front desk, which had a Plexiglass screen, did not give a good first impression. While we were checking in, another guest was complaining to another receptionist about the fact that he had been at the hotel for 3 days and that the TV in his room was still not working despite having complained each day. From there, we took the elevator, which was painted red in the company colors. However, there was a 2 - 3 square inch section of the red paint that had flaked off revealing part of the previous owner's logo. From there, we got off the elevator at the 4th floor and walked along the corridor to our room. Halfway to our room, There was a plastic waste bin in the middle of the floor to catch water dripping from the ceiling. the mattresses in our room were decades old.
That said, we slept OK, but on the way out, there was only coffee available. Breakfast is not served. Definitely not up to the standard of other hotels in the area.

Family

4/10

Poor

23 May 2026

Brian

Took 3 tries to almost get it right. 1st room smelled like mold, 2nd room smelled like sweaty socks and armpits, the 3rd room was better than the other room but with a stopped up sink. I’ll take that over the smell. The female Spanish desk lady was not so nice. She was upset and annoyed that I requested to stay in a clean room smh. The male desk staff was nice and understanding. This place use to be clean and nice. I would have recommended it back in the day but not anymore. If you don’t mind the smell and attitude then go for it.

Partner

6/10

Pleasant

22 May 2026

Thaddeus

NA

Self

2/10

Poor

20 May 2026

Rebecca

We asked for a smoke-free room, but it smelled like smoke. The front desk gave us a spray, hoping it would help. The bathtub took forever to drain when showering, and the sink was also clogged. The TV wasn't working, and the telephone receiver was broken. We asked to switch rooms, but they said they were all booked. Thank God it was just one night! Never again! We need our money back!!

Partner

2/10

Poor

18 May 2026

Brandy

Filthy, gross, not maintained

Family

10/10

Exceptional

18 May 2026

Candace

Great stay

Pet

4/10

Poor

18 May 2026

Kelli

We had booked a nonsmoking room, and the bathroom smelled of smoke the entire length of our stay.

10/10

Exceptional

16 May 2026

Lynn

The staff was helpful and knowledgeable. Room was always very clean

Self

2/10

Poor

16 May 2026

Mark

Room was filthy, and the entire building past the lobby is falling apart (including the room - faucet was leaking, toilet paper roll was broken). Woke up in the morning to literal bugs crawling on the desk. I had to just stay for a few hours as a place to crash and frankly, I would have rather stayed in my car for $250/night. Told the front desk staff on checkout (which was as fast as humanly possible) and got a shrug and nothing else. If I could give this place negative stars I would.

Partner

4/10

Poor

16 May 2026

Kelvin

1st room, the tv inputs were misconfigured. Was told to just change them. When that didn’t help there was no staff available to help so they changed my room. 2nd room, tv worked, AC did not and main room light did not work. DIY AC requires me to turn it on from the wall switch. Once I figured that out the display lights on the AC panel were busted..so I had a hard time knowing what is fan/air/heat. Bedding is extremely light..when asked for more blankets was told none were available.’ And handed additional sheets instead. Additional wash clothes is a request I have to track down cleaning staff for. This is a ‘last choice’ hotel option when passing thru. Not worth more than $100/night. Because it’s graduation season they know they can charge more. Be advised - more is not worth it.

6/10

Pleasant

16 May 2026

Kyle

Hotel is older but clean, bed was comfortable
Good central location

Business

6/10

Pleasant

14 May 2026

Richard

Tv in first room didn't work. Moved to 2nd floor. Hallway smelled terrible. Room was comfortable and clean. Bed adequate

10/10

Exceptional

12 May 2026

Christopher

Quiet cheep

Self

8/10

Excellent

11 May 2026

Leslie

We spent three nights at this hotel, whic has a convenient location and friendly, helpful staff. It's a high-traffic facility with inevitable wear & tear--for example: only the 5th floor ice machine worked, our room's drapes needed replacement, and outdoor ashtrays were full of butts. However the cleanliness standards are high and it's an affordable option considering the location. An abundance of shopping and dining is nearby although the area is choked by traffic. We would probably stay here again.

Friends_and_family Family

4/10

Poor

10 May 2026

luisa

TV didn’t work as in the regular channels weren’t even on and the TV kept saying it is disconnected to WiFi even though I kept putting the password give to me. No WiFi, elevator is slow and stinks and takes forever. No conditioner or soap. Bath tub was dirty, I had to clean. I stayed for 1 night so it was ok but I cannot imagine staying there for a week.

Partner

10/10

Exceptional

05 May 2026

José

In general terms it is an excellent solution for travellers. Very good conditions

Family

6/10

Pleasant

03 May 2026

Christopher

Building felt out of date and upkeep was lacking. Cleanliness acceptable

10/10

Exceptional

29 Apr 2026

Thaina Wisniewski de

Good, calm and quiet place. Very good location! Staff were helpful and fast!

Family_with_children

4/10

Poor

27 Apr 2026

Jose Daniel

Room wasn’t clean enough

4/10

Poor

26 Apr 2026

Maria Gabriela

We were a late arrivval and tired. Wanted to sleep and not worry. Eventhough it said non smoking we could smell it, especially in the restroom. The mattres covers were dirty and one of the covers had stains. Thankfully we had our own cover and we just wanted to rest. I am so glad it was just for one night. I will not stay there again.

Family_with_children

6/10

Pleasant

25 Apr 2026

Trudi

The property was run down. The elevator needed a paint job. The room seemed clean. Honestly the hotel seemed to cater to displaced people. I would not return there

8/10

Excellent

16 Apr 2026

COMILLA

room was clean front desk was great. only thing wish

10/10

Exceptional

15 Apr 2026

Bernardina

It is a clean and quiet hotel.

Friends

6/10

Pleasant

14 Apr 2026

Lisa

This place needs new renovations

2/10

Poor

14 Apr 2026

Colette

I pulled in to 5 police cars in the lot and found out it was a section 8 hotel. As a woman traveling alone, I didn't feel safe and never checked in. Unfortunately, I pre-paid. I am still fighting for my money back still.

Self

2/10

Poor

14 Apr 2026

Debra

The hotel only had one working elevator and the lobby smelled of weed. The room itself was clean but had no toilet paper. When I went to the desk I was told they were waiting for a delivery which would arrive in about 3-4 hours.

10/10

Exceptional

13 Apr 2026

Isaiah

Great

Partner

8/10

Excellent

06 Apr 2026

Darnel

Clean room

Partner

2/10

Poor

05 Apr 2026

Yuliana

Horrible. It was non smoke and there was the smell of weed everyone. Alarm when off once because pleople were smoking.

Family

2/10

Poor

05 Apr 2026

Kaneez

If you need somewhere to stay for 4hrs okay but this hotel or better yet my room was nasty! The tub was not clean and the floors were not clean!! No toilet paper (thank god i had my wipes) yaaaaa never again! If its less than $100 maybe for 2hrs but other than that. NOO

10/10

Exceptional

05 Apr 2026

Christos

Good

10/10

Exceptional

01 Apr 2026

Jaci

Maria W., the front desk assistant was very helpful with me during check in .She Help resolve my issue and it made my stay more pleasant..thanks again
Maria.

Self

2/10

Poor

31 Mar 2026

Gissela

La

10/10

Exceptional

25 Mar 2026

Shalena

Very quiet and clean

6/10

Pleasant

19 Mar 2026

Stephanie

Tv wasn’t working, and there were dents in the mattresses

6/10

Pleasant

18 Mar 2026

HsiuChin

Old but kind of clean

4/10

Poor

12 Mar 2026

Julio

Upon arrival at the Red Roof Inn, the reception staff was not very friendly, and we had to wait for our room to be ready. Unfortunately, our experience did not improve afterward.

The cleaning staff was rude to my wife when she asked about the lack of trash cans in the room. The staff member responded in a dismissive and rude tone, saying it was impossible because she was sure one had been placed there. Another member of the cleaning staff later came by to verify and confirmed there was indeed no trash can, and then brought one for us.

Additionally, the elevator was in very poor condition. It looked and felt more like a cargo elevator rather than one intended for guests. Overall, the experience was disappointing and did not meet basic expectations for comfort and service.

Family

6/10

Pleasant

23 Feb 2026

Dawn E

Didn't see any staff for assistance

8/10

Excellent

13 Feb 2026

Robert

Yesokl

Business

4/10

Poor

11 Feb 2026

Verified traveler

A roach crawled from under the bed on my last night there

10/10

Exceptional

10 Feb 2026

Jaci

The Safe didn't work I tried twice..Staff was nice , yet I didn't let anyone in to clean bc of that Reason.

2/10

Poor

09 Feb 2026

Carlos

Disgusting smell of weed, lots of noises in rooms until 2am, not recommend this horrible place.

2/10

Poor

08 Feb 2026

Samir

First room we got had no heat TV not working, when I talked to the frontvdesk she told me they sold out, I reply that's very cold tonight and I cant sleep with no heat finally she give me another room.
The place is dirty it need a lot of updates ill not go back and i wouldn't recommend it to no one.

Business_and_leisure Partner

2/10

Poor

08 Feb 2026

Jan

Place look they havent been clean smell like wet dog elevator bottom where broken and durty my or room microwave was broken bathtub and bathroom sink water will no go down it will stay took for 3 minute so you be taking a bath we that durty water touching your feet

Partner

6/10

Pleasant

07 Feb 2026

victoria

The staff was ok and the room was clean. But our tv didn’t work. My husband went to the front desk and told the staff. The lady changed the batteries and when he came back upstairs it still didn’t work. When we left the following day. The gentleman asked if we wanted to change rooms. I told him no because we was leaving.

Leisure Partner

2/10

Poor

07 Feb 2026

HANDA

neither wifi was working fine also the home access key gets deactivated again and again no basic enmities kept in the room

Leisure Self

4/10

Poor

06 Feb 2026

Kalvin

Staff

6/10

Pleasant

01 Feb 2026

Matthew

It was ok

Leisure Family

6/10

Pleasant

28 Jan 2026

John

Perfectly fine, but the bullet proof glass at the reception desk was a bit offputting

Business Partner

8/10

Excellent

27 Jan 2026

TIFFINY

The room was very spacious

10/10

Exceptional

23 Jan 2026

Jaci

Staff was great.... the room was nice and clean just that the mattress wasn't comfortable.

Business Self

6/10

Pleasant

21 Jan 2026

Nicholas

Room in good condition. Overall updating needed in hotel.

Partner

6/10

Pleasant

19 Jan 2026

Anthony

Yes my room was good!!

Leisure Self

2/10

Poor

18 Jan 2026

Tarris

Will never stay there again.

10/10

Exceptional

12 Jan 2026

Zawani

Great.

4/10

Poor

10 Jan 2026

Frank

Other than the room being passable the hotel offered very little. The elevators were beaten up and made terrible noises when operating.

6/10

Pleasant

07 Jan 2026

Adam

Staff is fantastic. Lots of technical issues this time around - broken hair dryers, room phones, a fire alarm false alarm at 5:15 AM on the weekend, etc.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Elaine

Everything was good

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Bianca

Too many problems would happen at night around 2-5am

2/10

Poor

03 Jan 2026

Lynda

During our staying at this hotel, after an exhausting day since we missed out flight I have a reservation at this hotel because we they rebook our flight the next day during our checking on 27dec2025 night, that person who work at frond desk was asking me about a credit card which I do have Apple Pay so then I try to tell him that I already payed and keep saying gave me your cRd or I can not check, he didn't not explain that they need that card on file but he screamed on my face, never ever had that experience on my live and end up my has and gave him his card but next time hire a nice people when it come to customers service, not who screaming on customer faces, never come back to that hotel

2/10

Poor

03 Jan 2026

Gurpreet

I am writing to formally report extremely unsanitary conditions in my room, including a serious bed bug infestation. The room is visibly dirty and poorly maintained, and I have suffered multiple bed bug bites all over my body, including my face.

This situation is unacceptable and has caused significant physical discomfort and distress. What is equally concerning is the lack of response and care from the staff. When I raised this issue, the staff were inattentive and dismissive, showing little concern for my health or the severity of the situation.

I am requesting immediate action to address this issue, including proper cleaning, pest control. I had to change my room at 2am and due to the hostile behavior of the staff, I am now changing the location of the hotel. Please let me know as soon as possible what steps will be taken to resolve this matter.

I expect this issue to be treated with the urgency and seriousness it warrants.

Partner

10/10

Exceptional

02 Jan 2026

Mireille

Room and staff flexibility

Business

8/10

Excellent

01 Jan 2026

Elaine

Clean room

Friends_and_family Family

2/10

Poor

29 Dec 2025

Hridoy

4 nights of absolute misery. Avoid this hotel at all costs.

From the moment you walk in, something feels off. The reception desk is behind bullet-proof glass, like a bank teller window, which should have been our first warning.

The first night, our room was infested with cockroaches. We were moved to another room, which was slightly better, but still dirty and clearly neglected. The entire property is rundown, poorly maintained, and unhygienic.

On the second morning, around 7 a.m., a violent fight broke out outside our room. A man was screaming threats like, “You fed up my jaw, I’m going to k* you.”* I repeatedly called the front desk and no one answered.

On the third morning, an emergency siren went off. When we rushed to the lobby, the receptionist laughed and told us it was a false alarm.

The staff experience was just as bad. Most of the front desk employees seemed extremely young, unprofessional, and completely uninterested in basic hospitality. The attitude was dismissive and disrespectful.

I asked three separate times for an extra pillow. Each time I got a different excuse: they didn’t have the key, they didn’t have pillows at the moment, and to come back later. On the third attempt, they finally said they don’t provide extra pillows at all. When I asked why they wasted my time instead of saying that from the beginning, the employee laughed.

This was not just a bad stay. It felt unsafe, chaotic, and poorly managed from start to finish.

Leisure Partner

8/10

Excellent

29 Dec 2025

Elaine

Clean room staff is very friendly

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jaceila

Sub par condition like a run down home that you try to keep clean, coffee was terrible, staff was kind. Nice location, but really need a ubdate.

Leisure Friends

6/10

Pleasant

27 Dec 2025

zia

Room was well kept excpt the microwave. Need to update appliances and make sure all functions work specifically the plate turning....

6/10

Pleasant

25 Dec 2025

Naomi

Food

Business_and_leisure Pet

6/10

Pleasant

24 Dec 2025

Naomi

It’s nice

4/10

Poor

24 Dec 2025

john

I checked in late and the lobby and my hallway recked of pot smoke , disgusting . The morning I woke up and they had an air cleaner on lobby and the hallway still stink bad . It’s a shame one guy killed for me

Friends_and_family Family

2/10

Poor

22 Dec 2025

Viviane

The manager was rude, and the rooms were not good

Leisure Family

4/10

Poor

14 Dec 2025

Matthew

Saw 2 roaches in my room. And couldn’t sleep well after that

6/10

Pleasant

13 Dec 2025

Elaine

There was a strong smell around the halls. The TV was not working, and the fridge had left over food from another person. Would not recommend.

Business Partner

10/10

Exceptional

08 Dec 2025

Elaine

Great

Leisure Family

10/10

Exceptional

05 Dec 2025

JAMES

Room good.

6/10

Pleasant

03 Dec 2025

Frank

Room was okay. A little dirty around the bedding area. Lots and lots of party noises on the 5th floor. Staff barely spoke English at the front desk. Which in my opinion needs to be worked on.

Partner

2/10

Poor

01 Dec 2025

Cierra Jo

One light over the bed did not work, my towels had stains on them, the floor had questionable splatter marks there was water damage in side of my dresser drawers an ant in my other drawer, someone’s public hair in my bed several of them, ants coming out of the mirror. Cockroach came out of the wall. A male staff who is at the front desk at night and was just all around lacking in care for his job he came off rude when my boyfriend tried to discuss this with him and when my boyfriend stated “this is supposed to be your most premium room we literally paid extra” he said “yep… i know… your right..” and didn’t offer anything else in conversation just crappy experience all around .

Leisure Partner

10/10

Exceptional

20 Nov 2025

Jessica Marisela

great overall

Leisure Partner

2/10

Poor

18 Nov 2025

Amanda

Bed was horrible, very old, needs replaced along with the pillows.

Leisure Friends

6/10

Pleasant

15 Nov 2025

Stephanie

Staff was amazing, location is great the rooms themselves not great but not the worst rooms are a little dated. Clean rooms, towels and sheets. Slight smell in the hallways. But check in and check out is easy.

Leisure Self

10/10

Exceptional

14 Nov 2025

James

😊

Business