Name: Best Western Roslyn-Long Island Hotel
Address: 1053 Northern Boulevard, Roslyn, 11576, US

8/10

Excellent

20 Jul 2026

Alain

Clean rooms and helpful staff. The parking lot had 2 EV charging stations, which is a plus, but very slow chargers. Enjoyed the stay overall however breakfast was not great. The pancake machine wasn't working and neither was the juice machine. Very limited options for food.

Family_with_children

8/10

Excellent

06 Jul 2026

Rachel

The location was right -- just needed an overnight stay near the hospital where my husband was having a procedure the next morning. It was fine. There is a nice Italian restaurant, not too expensive, about a 10 minute walk away (Cipollini). Many of the other nearby restaurants were very fancy and expensive.

Partner

10/10

Exceptional

05 Jul 2026

Judevlyne

Excellent hotel, the room was clean, staff was friendly. I loved it.

Family_with_children

8/10

Excellent

05 Jul 2026

ZACHARIAH ALAN

Everything was alright

10/10

Exceptional

30 Jun 2026

Lovely

It’s a nice and quiet area nice customer service. It’s very simple. I will recommend it.

Partner

6/10

Pleasant

28 Jun 2026

Ana

Updates have been made since they made it a best western yet the rooms felt very humid. Still a good and more affordable option. We stayed here one night because the nearby place we usually stay at was booked on a last minute trip. Staff is great, everything is clean but rooms are tiny and double beds seem smaller than normal. We skipped breakfast so no opinion on that. Not even one complimentary water bottle in the room and I need to take medication at night and in the morning.

Would stay again if the Hilton or Vanderbilt nearby are already booked again but it’s so small and tight in the room that it felt claustrophobic.

Friends_and_family Family

4/10

Poor

28 Jun 2026

Geary

The pool that was shown on the booking website didn’t have any water in it and there was bugs eating me up in the bed

Self

10/10

Exceptional

26 Jun 2026

lauren

Great location, good breakfast, eco friendly shampoo & soap dispensers. Keurig in room! Comfortable bed. Small gym but treadmill, bike & elliptical were all working. A/C only turned on if thermostat was set below 70 (I usually set @ 72-74). Overall good value for the price paid.

Self

10/10

Exceptional

25 Jun 2026

Agnes

Great location & great services

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Delilah

Helpful and friendly staff. Comfortable and clean room.

6/10

Pleasant

16 Jun 2026

Paul

Breakfast was not good. Ran out of items and condition of bread items was off.

Self

10/10

Exceptional

14 Jun 2026

jayoon

A great bargain and great location.
The front desk agents super helpful
I must say for a breakfast buffet there was an ample selection

Chris was a standout as a best western employee he should get a raise
Hospitable kind and professional

Family_with_children

6/10

Pleasant

10 Jun 2026

Juan

The carpets needed replacing—at least in the room where I stayed—and the breakfast was incomplete; there was no juice, and the food didn't look appetizing.

Business Partner

2/10

Poor

08 Jun 2026

sara

They had me for two rooms even though you canceled one. there was no breakfast. the room was tiny and unclean. whole stay was bad

Partner

6/10

Pleasant

28 May 2026

Rhiannon Marie

Clean room with some modern upgrades. The hotel was able to accommodate an early check-in and out.

6/10

Pleasant

17 May 2026

STEVE

Staff was friendly and helpful. Odd odor at times in the room. Breakfast was good.

Partner

6/10

Pleasant

27 Apr 2026

Dana

Room 328 - One of the black out shades did not close all the way. Therefore, light came in at sunrise. Also, the outlet in the bathroom is not usable. The lighted mirror installed blocks the space for the plastic around the prongs of the plug. The lighting in the bathroom was awful. The noise from the busy street was loud - we asked for a room on the backside of the hotel, but the staff member brought us to a new room that was still facing Northern Blvd, so she did not know the bldg layout. When we came back one night and the lobby and elevator reeked of weed. All in all, no interest in returning to this hotel.

Partner

6/10

Pleasant

10 Apr 2026

Wayne

The staff is very rude and the parking lot is sketchy

Self

10/10

Exceptional

04 Mar 2026

James

Nice

10/10

Exceptional

28 Feb 2026

Pablo

Estuvo muy bien el hotel .
Volvería

10/10

Exceptional

17 Feb 2026

Latisha

The staff was very friendly. The room was comfy

Partner

8/10

Excellent

06 Jan 2026

Karen

Adequate hotel. Clean and quiet . Staff were pleasant. Room smaller than Manhattan hotel rooms . Loved the keurig .My one frustration is that I requested later checkout when arrived. Staff member no problem but failed to enter in the system. So front desk was calling in the am thinking I forgot to check out . It was corrected after I spoke with them that morning. Plenty of parking in garage on site

Leisure

4/10

Poor

18 Dec 2025

Verified traveler

The staff might just be the worst at any hotel I’ve ever visited. They clearly never heard of the expression the customer is always right. The way I was spoken too on two separate occasions was just completely unprofessional and shameful. I was blown away at the disrespect and absolute lack of care about someone staying at their hotel. Never once a thank you, good morning or even smile, and I stood there for more then a couple nights. Just horrible. Rooms are clean and comfortable just a little small but the staff was just mostly downright nasty.

Business_and_leisure Self

8/10

Excellent

16 Dec 2025

Marie Ros

Overall experience was great, staff are very friendly and accommodating. One thing that I need which is not available is the laundry service as I stayed longer than couple of days.

Business_and_leisure Self

10/10

Exceptional

13 Dec 2025

Barry

Friendly staff and great clean rooms

Leisure

8/10

Excellent

10 Dec 2025

Richard

You should let your guest know that you have two parking locations.

10/10

Exceptional

30 Nov 2025

Kaeshaun

Great staff .check in was smooth . Clean room

Business Self

10/10

Exceptional

22 Nov 2025

Resson

Comfortable

Business Partner

10/10

Exceptional

22 Nov 2025

Resson

Great location.

Business Partner

10/10

Exceptional

21 Nov 2025

Jody

When I saw that the ratings are 7 I couldn't understand why, when I arrived at the hotel I was surprised at how well maintained it is, how clean and modern the rooms and the amenities of the hotel, I didn't use the breakfast but everything else about the hotel I loved, I recommend it and would definitely go back.

Leisure Family

10/10

Exceptional

07 Nov 2025

Kerry

The room was very clean

Leisure Partner

8/10

Excellent

06 Nov 2025

Neil

The room, although very small, was clean. It's an older hotel so I was surprised at the rate for the evening.

Leisure Self

10/10

Exceptional

20 Oct 2025

James

Clean Rooms

Business Self

6/10

Pleasant

20 Oct 2025

Amy

Awful, rude service

Parking was terrible, crowded, and there was a large broken hotel sign in the way of our spot. We damaged our car on it. The staff was non-communicative and rude. They dud not answer the phone when I called twice about a screaming child and parent across the hall. I would never choose this hotel again.

Friends_and_family Family

2/10

Poor

15 Oct 2025

Joanne

DO NOT stay at this hotel. We had pre-paid for the room through Expedia. When we checked in they asked us for our credit card to hold \"for any incidentals\". They then charged us again, not once but twice, for amounts well exceeding our already prepaid Expedia rate. We are still wrestling to have those charges removed.
The room is listed as standard King and is absolutely tiny, hardly enough space to get around the bed. The shower and vanity are tiny. Awful experience.

Leisure Partner

10/10

Exceptional

12 Oct 2025

SUSAN

The lady at the desk was very professional and did her job well. The ladies serving breakfast were friendly and helpful. I was very satisfied with this establishment. Clean, quiet and the staff gave me the impression they liked their job. These are important factors for me returning to a Hotel.

Leisure Partner

8/10

Excellent

09 Oct 2025

Nick

There was no wi-fi internet connectivity in our room on the third floor.
Other than that, it was a fantastic stay in an amazing location.
The steakhouse next door was out of this world

8/10

Excellent

28 Sep 2025

Charles

Good location for our purpose

Family

10/10

Exceptional

26 Sep 2025

Charles

Nice rooms staff is very friendly. Id stay there again.

10/10

Exceptional

22 Sep 2025

James

Great hotel

Business Self

8/10

Excellent

19 Sep 2025

Edward

3rd floor room is where you want to be.

Business Self

8/10

Excellent

12 Sep 2025

Michael

Coffee pot in room not working , no refrigerator,
Had to be moved from my first room because of terrible odor in room, second I was given smelled normal.
I would have liked some compensation , but hotel attendant said I would have to go through Expedia.
Staff was pleasant, hotel was convenient location, breakfast was fine.

Business

2/10

Poor

07 Sep 2025

Samuel J

Not a recommended!

It was a terrible experience for me and my girlfriend! There was no fridge, no microwaves in the room. The room looked totally different from the pictures. Parking lot very not convenient for a certain amount of cars, the entrance is also the way out, crazy dangerous. After all, customer service was a disaster.
I not recommending this space to no one.

10/10

Exceptional

07 Sep 2025

kenneth

Nice clean place

Business

10/10

Exceptional

06 Sep 2025

Lauri

Older hotel. Transitioning to Best Western from
Holiday Inn. Staff was friendly.

Business Family

6/10

Pleasant

03 Sep 2025

Eloy

The guy that was in the front desk did not update the room. I asked him for two bedroom. I had to sleep on the floor……

Business Family

2/10

Poor

01 Sep 2025

Ying

This room has very poor sound insulation.
First, the windows do not block noise well, and the sound of cars passing outside is very loud.
Second, whenever someone walks on the floor above, a loud noise comes from the ceiling of this room. While lying in bed, we constantly feel as if the people upstairs might fall through at any moment.

6/10

Pleasant

17 Aug 2025

Jordon

Upon arriving I requested that my ice packs be stored overnight in the hotel's freezer so that I could make it through the next day without my food spoiling. I have done this at every other Holiday Inn Express and other hotels for years with no issue. For some reason the front desk attendant would not accomodate and refused me.
He stated that this presents a concern of potential cross contamination.
As a veteran of the foodservice industry for 40 years, I can not understand how putting ice blankets in a sealed bag and in the lowest shelf of a freezer could be made into an issue.
It poses no threrat to food safety and offers a small token of hospitality to someone who is traveling and has dietary restrictions.
I hope that the staff will be made to be better informed in the future and be more hospiaible.

Business Self

8/10

Excellent

14 Aug 2025

Martha

The rooms are a little small, and could use a little updating. It was not badly out of date, but there were just some minor things that could use a little improvement. The parking is extremely tight and it’s one lane that is used for both the entrance and the exit off of a very busy street which could present a hazard. The staff was lovely. The breakfast was great, and the beds were comfortable.

Business_and_leisure Family

6/10

Pleasant

14 Aug 2025

Joseph

Didnt know who owned the property. Listed as Hilton all furniture tagge Best Western. Sheets seemed damp from humidity. Room seemed as if a freshener was added giving the room an oder as if to cover smoke or humidity. I would not stay there again

Business Self

4/10

Poor

01 Aug 2025

Hailey

When my flight was cancelled and I could't travel, they would not change my reservation date nor allow me to cancel for even a partial refund. I will not be using Holiday Inn chain ever again for their lack of flexibility as they are NOT business traveler friendly and made a bad situation worse. Thanks for nothing.

Business Self

8/10

Excellent

27 Jul 2025

John

N/A

4/10

Poor

20 Jul 2025

Quy

Do not want to go back ever again

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Jose

Good place to stay for the night.

Business Family

8/10

Excellent

25 Jun 2025

muthiah

rooms are too small

Friends_and_family Family

6/10

Pleasant

19 Jun 2025

patricia

Rooms extremely small

Leisure Family

2/10

Poor

15 Jun 2025

Meredith

The staff was no help.

Business Family

6/10

Pleasant

14 Jun 2025

philip and lynda

It was better than many of the Holiday Inn Express Hotels I've stayed at in the past.
You get what you pay for, decent with comfortable bed

6/10

Pleasant

13 Jun 2025

Gregory

The room are very small, and fairly noisy (from floor above and neighboring rooms). Original room had non-functioning air conditioner, but we were given another room promptly. Breakfast was average. No amenities on property.

Partner

6/10

Pleasant

08 Jun 2025

Rosanne

Room is very small
Air conditioning cannot be adjusted to comfortable temperature
Lobby bathroom not working
We are not expecting lavish treatment but the free Breakfast is below standard.

Leisure Partner

4/10

Poor

05 Jun 2025

Verified traveler

Disappointing Experience

Staff was really great.

But not the rooms. My room had a broken toilet paper dispenser. A bedside light w a screw missing. Shower had leak so water all over and no bath mats. The tv did not work.

They did offer to move rooms but I did not want to re pack. I will not be staying here again.

Friends_and_family Family

2/10

Poor

02 Jun 2025

Lawrence

Upon arrival I called to the front desk to ask for assistance since the TV wasn’t working. The person said “engineering is gone and just try to fix yourself.

The room is so small I felt claustrophobic and get this. The room either next or below had their working TV on LOUD until 4:30 am.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2025

Zenaida

The room was clean. The lighting was poor. The employees were great. Breakfast was a nice surprise.

Friends_and_family Family

2/10

Poor

26 May 2025

Michael

Poorly run. “managers “ on both evening & day shift useless and surly .0

Leisure

6/10

Pleasant

17 May 2025

steph

Seemed to be long term tenants living there.

2/10

Poor

16 May 2025

Sophie

Ridiculously overpriced for this hotel. No microwave or fridge as advertised, TV did not work, the windows are not insulated so it sounds like you’re sleeping on the street. Hotel staff are rude and unhelpful. Would not stay here again.

2/10

Poor

15 May 2025

Catalina

Too small for the price. I felt like having a panic attack of so close space, elevated is very slow.

10/10

Exceptional

26 Apr 2025

Mawien

I like the place it’s a good hotel.

Business Self

8/10

Excellent

25 Apr 2025

Ruth

Noise level

The air-conditioner/heating unit in the room was quite loud, and the fact that the hotel is on a very busy street didn't help.

Self

10/10

Exceptional

10 Feb 2025

Nnamdi

Great place, recommended

10/10

Exceptional

13 Jan 2025

Luis

It was great!!

Business Self

10/10

Exceptional

12 Jan 2025

Alita

Clean well located and easy to park

6/10

Pleasant

29 Dec 2024

kathleen

Room was small, parking was tight, breakfast was cold. Was not worth the price we paid.

Leisure Partner

4/10

Poor

09 Dec 2024

David

Start with the front desk, it looked like they were leasing the rooms on a hour by hour basis.

10/10

Exceptional

02 Dec 2024

Verified traveler

Glad to see safety bars in the shower. Choices at breakfast were fine

Friends_and_family Family

6/10

Pleasant

26 Nov 2024

Richard

Will not use again.

First room had to be changed because of loud road.
Laundry detergent smell on bed linen was too strong. Breakfast buffet was just okay.

10/10

Exceptional

14 Nov 2024

Brian

Hard to find entrance but great otherwise

Leisure Family_with_children

6/10

Pleasant

12 Nov 2024

Fanesza

Parking, elevator extremely tight.
King bed room small, stand up shower and bathroom way too small.
Like that iron and Iron board was in room.

Leisure Family

2/10

Poor

06 Nov 2024

Shane

Small room with potent smell

Business_and_leisure Family_with_children

6/10

Pleasant

04 Nov 2024

David

Perfect place to lay your head down for a night.. good breakfast. :)

10/10

Exceptional

30 Oct 2024

Sammy

Convenient location

Business Self

4/10

Poor

17 Oct 2024

MALCOLM

Do NOT stay at this property

IGH Express. Old run down property. Tiny room. Bathroom door would stick on hump in floor. Worst HI Express I have ever been to. Will not stay at another one. Only thing good was nice employees.

Partner

8/10

Excellent

05 Oct 2024

Monty

Nice basic hotel - very expensive for what you get but that's the area.

Leisure Friends

8/10

Excellent

17 Sep 2024

Luis

This place is great. The only thing i dont like is that the rooms are very small.

Business Friends

10/10

Exceptional

06 Sep 2024

John

Very nice

Business Self

2/10

Poor

01 Sep 2024

Julia

Such a small room, everything was just not good

8/10

Excellent

26 Aug 2024

Selma

My suggestion would be put better lighting outside the building.
The Parking on the side area very dark.

Leisure Self

8/10

Excellent

26 Aug 2024

Rueben

Good overall

The shower was small and no matter what you do, the water goes out of the shower. But the housekeepers clean up without complaint. A big plus is the hotel is right next to Bryant and Cooper, one of the best steakhouses in NY.

Business

10/10

Exceptional

22 Aug 2024

Jason

Good to stay if you are in for a business trip in the area.

Business Self

6/10

Pleasant

20 Aug 2024

deor

Fair

6/10

Pleasant

13 Aug 2024

TONY

Not really good !

6/10

Pleasant

31 Jul 2024

Munazza

A front desk guy was very rude and unhelpful did not listen what i was asking

Business_and_leisure

6/10

Pleasant

27 Jul 2024

Mark

Clean but very little space

On the good side this hotel was very clean, had ample parking, and is located very near some great high-end shopping.

On the downside the rooms were very small. The desk was so small you could not even have a notebook computer open on it and they had no other area in the hotel where you could work. The shower is also only two feet wide.

Partner

6/10

Pleasant

17 Jul 2024

Michael

Rooms are crazy small!

Business_and_leisure Family

6/10

Pleasant

14 Jul 2024

Verified traveler

Not a good value

It is an ok hotel, but room size and amenities are far less than what one would expect for an hotel that charges so much.

Partner

8/10

Excellent

07 Jul 2024

Aileen

The room was small and the cleanliness of the carpet was questionable, but it was adequate for an overnight stay. The on site parking and breakfast were convenient. Check in and out were easy and quick.

Leisure Family_with_children

2/10

Poor

26 Jun 2024

Henry

I would never recommend this hotel to anyone. Management was rude and obnoxious. When I checked in, I was given a very small room, which I have videotaped to show how small and inconvenient this room was. The bathroom with filthy, toilet was not flushed and the sink cat hair in it. The room smelled. I will never return to this hotel. I am very surprised that this hotel carries the name Holiday Inn express.

Business Self

2/10

Poor

15 Jun 2024

Varsha

Very small room. No amenities. Pathetic

10/10

Exceptional

12 Jun 2024

Pritam

Pleasent stay, worth it!

Pleasent stay, easy check in and good breakfast 🥞🍳❤️

Business

4/10

Poor

10 Jun 2024

david

King bed wasnt a king…how can it be with a 5’6” woman’s feet hanging over the end? Outlets looked like a scene from the movie Christmas Story…4 cords plugged into one outlet…fire waiting to happen. Hard to maneuver around the mini fridge/microwave option. Bathroom smaller than a sailboat…clearly Holiday Inn Express is apropos as they really want you to get out fast...