Name: Hilton Garden Inn Westbury
Address: 1575 Privado Road, Westbury, 11590, US

10/10

Exceptional

29 Jul 2026

Irma

We were pleasantly surprised how nice the property was. Rooms were spacious and clean, breakfast was great! Made to order options available!
The only thing I think needs attention is the elevators. The hotel seems to be updated, EXCEPT the elevators.

10/10

Exceptional

27 Jul 2026

DEBRA

Excellent stay and a great value. This is a great location to stay if you are going to a concert at Jones Beach or restaurants/ bars on the nautical mile in Freeport. The bedding was really comfortable and the bathroom amenities were really good.

10/10

Exceptional

27 Jul 2026

Denese

The staff was friendly and welcoming. The place was clean and well kept. The place was quiet and relaxing. Definitely the place to stay. Can’t wait for my next trip back.

8/10

Excellent

26 Jul 2026

Maria

We planned to stay for 6 nights, so I asked at the desk the first night to have our rooms cleaned daily. They said they would. On the fourth night it was not done. On another night the pull-out couch bed was not made though the two double beds were. The coffee machine was not restocked nor were clean paper cups provided when some were used.

10/10

Exceptional

20 Jul 2026

Tyler

Our stay here was great! We had a group of 7 booked at a private home stay in-town, and the host cancelled on us last minute! The Hilton Garden Inn was readily available at a great price, in a better area of town, and with beds available for each one of us.

We were very pleased at the price and availability. The Hilton Garden Inn was a lovely stay, I recommend it for anyone looking to visit the area!

Friends

6/10

Pleasant

19 Jul 2026

Sheryl

Needs updating

Self

8/10

Excellent

18 Jul 2026

Gene

The staff went out of their way to help us. We borrowed a pair of scissors overnight.
Downside was that there was only one elevator working.
Also, they put $50.00 on hold for incidentals and it'sbeen 6 days and Ihaven'tseen the reimbursement. I don't understand why they had to put any money on hold if they already had my credit card?!
Parking was free and there was a lot of it.

Partner

8/10

Excellent

17 Jul 2026

peter

I was asked to pay for Netflix cable

Self

10/10

Exceptional

17 Jul 2026

Yoshiko,

Hilton Garden Inn gives you always high quality of Services.
That’s the reason I always choose Garden Inn.

Self

10/10

Exceptional

12 Jul 2026

Benita

Very convenient location to food and restaurants. Quiet lication

Partner

8/10

Excellent

12 Jul 2026

Brittany

Solo stay- Easy check in, clean room, location convenient.

Self

4/10

Poor

08 Jul 2026

Theron

Don't say you have continental breakfast then charge for breakfast.

Family

10/10

Exceptional

08 Jul 2026

Matthew

I had a hard time getting the included breakfast...
Ended up with 1 breakfast for the 2 guests .

Family_with_children

10/10

Exceptional

08 Jul 2026

William

Clean and closed to so many things, eateries, restaurants, shopping malls

Self

10/10

Exceptional

08 Jul 2026

William

Proximity to work, eateries and entertainment

Self

8/10

Excellent

04 Jul 2026

Maureen

Bldg is a lottle rundown. It was clean but rooms and bathrooms need modernizing.

Partner

4/10

Poor

03 Jul 2026

Patricia

My first night I awoke to a crackling sound. Upon opening my eyes I saw sparks flying. I immediately jumped up when smoke started spewing out of the phone charger. Luckily I did not have my phone on it. I also noticed a burn mark on the cushioned wall behind the nightstand. I located where the charger was plugged in and unplugged it. I informed the front desk of this event at 4 am and a sleepy voice said no one was available in maintenance until the morning. In the morning I spoke to the front desk again and they said someone would be there by noon. I was on my way out to an event. I know someone came as it was plugged back in when I returned. I did not hear what was done to resolve the issue so I immediately unplugged the charger and had a somewhat restless night before checking out in the morning.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Wendy

Room was clean

10/10

Exceptional

24 Jun 2026

ASER

Not bad for the value.

Family

10/10

Exceptional

16 Jun 2026

Nicole

Wonderful place to stay as a Long Island or who moved out of state the hotel gave me comfort and a sense of Home. Staff was amazing. Room was beautiful. Great place to stay. I’ll stay here again.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Judith

The staff were very welcoming and eager to assist with requests. The room was truly very clean and I was impressed by the attention to detail throughout our stay. Parking was plentiful and the hotel is located in a quiet spot. We didn’t brine or stop at the bar but it was nice knowing it was there for us. Recommend it!

10/10

Exceptional

11 Jun 2026

Veronica

Good selection of restaurants and stores - very walkable.

Self

10/10

Exceptional

10 Jun 2026

Charlie

Very happy

10/10

Exceptional

07 Jun 2026

Charlean

Great

Self

10/10

Exceptional

05 Jun 2026

Jonatha

the coffee maker in my room it was unable to pour the coffee

Family

8/10

Excellent

03 Jun 2026

Karen

Our stay was excellent very clean and accommodating. The only thing was the hold they put on card it has been over a week and the hold is still on my card . I don’t like chasing people .

Partner

8/10

Excellent

31 May 2026

Brittany

Efficient staff, clean room, convenient location.

Self

10/10

Exceptional

30 May 2026

John

The staff was accommodating the room was very clean

Self

8/10

Excellent

30 May 2026

Gurjinder

Great Location! Nice and Clean Hotel!

Family_with_children

10/10

Exceptional

29 May 2026

Patricia

Staff was polite and helpful .Bed and pillows were so comfortable!

Partner

6/10

Pleasant

28 May 2026

Brenda

The initial room had neighbors with children who continued yelling profanities into the night, the bedside light was out on one side and when requesting an extension cord, we had to call several times but finally received one that was taped together. Not something that should be used, but thrown out as it could cause a fire. We were moved to a junior suite, where again, one of the bedside lights were out. I called a total of 4 times over a few hours. The inside shade came down on top of me when trying to open it for daylight. The hotel was beautiful, but my guest stay, was lacking in several areas!

Family

6/10

Pleasant

28 May 2026

Donna

The property was undergoing some repairs thus the dust. However the stay was average

Self

10/10

Exceptional

27 May 2026

Michael

Friendly efficient staff.

Self

4/10

Poor

27 May 2026

Aminur

The property itself was nice, but unfortunately the overall atmosphere was very unpleasant. There was excessive noise throughout our stay, with people talking and laughing loudly in the hallways early in the morning for extended periods of time. Despite the disturbance, no action appeared to be taken by the property management.

Another major concern was the very strong smell of marijuana throughout the hotel hallways. By our third day, the odor had started coming into our room, which was both concerning and uncomfortable. It was especially frustrating while getting ready for our event, as we were worried the smell would cling to our clothes before attending our party.

In addition, we found the property management and staff to be unfriendly and unhelpful, which further affected our overall experience.

Partner

8/10

Excellent

27 May 2026

melinda

Room was renovated. Kids loved the pool

Family_with_children

6/10

Pleasant

26 May 2026

Malissa

My only issue was bed wasn’t firm enough for me ant the fridge wasn’t cold enough but overall a good stay. Clean and a bigger room than expected. Great location by restaurants and shopping stores. The Roosevelt Field mall is close by.

Partner

10/10

Exceptional

26 May 2026

Fitriyah

The front desk staff was so helpful and the room was clean.

Friends_and_family Friends

4/10

Poor

25 May 2026

Daisy

Hay que limpiar y ver todos las cosas estén en buenas condiciones el endulzante del café estaba abierto

Family_with_children

8/10

Excellent

24 May 2026

Toni

Waited hours for an extra blanket as we had 3 guests and one was sleeping on the floor . Offered to wait , said would be sent up . Went back to check on blanket hour or so later , said would be sent up . Still waited until 10:30 pm and nothing . Went to bed. SMH

Family

8/10

Excellent

22 May 2026

Marie E

The staff is very nice. Room was clean

The common areas such as hallways elevators , doors need to be cleaned

Self

8/10

Excellent

22 May 2026

Jeanne

Everything was fine/ like that there is a bar with food. Used the ho tub.

Partner

4/10

Poor

21 May 2026

Rob

The \"free\" breakfast costs $20. Not the usual Hilton where hot breakfast is included. This place tries to ala carte u to death.

Self

8/10

Excellent

19 May 2026

Linda

The hotel rooms are too dark. Although we had a suite. It’s too dark

6/10

Pleasant

18 May 2026

galit

This hotel is not well maintained at all . For it to carry The name Hilton is very confusing..

Self

4/10

Poor

18 May 2026

Juan

👎

Self

10/10

Exceptional

15 May 2026

George

The room was clean. Service was friendly. Location is good.

Partner

10/10

Exceptional

14 May 2026

Woody

Cozy cool

10/10

Exceptional

13 May 2026

Janet

Originally booked for two nights, had to change it to three nights the night before checking out. Front desk staff was extremely helpful. The room was spacious and clean. Plenty of usb and regular outlets available. Bathroom is a decent size, not huge but by no means cramped. Not much counter space in the room I was inhowever being one person there was enough for me. Multiple non bed sitting options and enough tables to read at one, eat at another, watch tv at another. TV swiveled so could be watched from anywhere in the room. I prepaid for the hot breakfast and I am so glad I did. Its waitress service (remember to tip cash or charge it to your room) 3 egg omelets, French toast, Belgian waffles, fresh fruit, bacon, sausage, oh my. And it is all made to order. There was also a basic continental breakfast available. There was plenty of parking, and the lot is well lit. My only negative, if you want housekeeping you must opt in by 9am. It is written on the paper they give you with ypur key card, but who really reads that? I did not have housekeeping, however I did ask the desk for someone to empty my trash one day and for more towels and they happily obliged. The hotel is on a little side street with one other hotel but it was easy to find and regardless which direction ypu enter from their is a stoplight for safety and convenience. I already have my next reservation booked for there again.

Self

10/10

Exceptional

12 May 2026

Channing

My husband and I had a great stay! Within walking distance to the LIRR! Staff was amazing and accommodated my early check in!

The property itself was fine but we noticed someone tried to break into our car Friday night! Other than that we had a great stay!

Partner

8/10

Excellent

08 May 2026

Chrystal

Had a great stay last weekend! The staff was amazing. So friendly, very helpful. The room was comfortable but the hotel is a bit outdated and run down. The lobby was very nice, but elevators and rooms could use a face lift. Overall it was a fine stay and the location was specifically what I needed but there are nicer hotels for the same cost in the area.

Family

10/10

Exceptional

06 May 2026

Heidi

The room was very clean. Saff was polite.

Friends

6/10

Pleasant

06 May 2026

Jeffrey

It can use some updating

10/10

Exceptional

05 May 2026

Alfonso

Nice area. Very clean room

Friends_and_family Family

10/10

Exceptional

02 May 2026

Nemari

Breakfast was wonderful for my 2 yr old. We had a ball there. We’ll be back!

Family_with_children

10/10

Exceptional

27 Apr 2026

Marino

Breakfast credit per person for continental breakfast or cooked to order breakfast. Front desk staff engaging and welcoming. Rooms cleaned daily. Immediate response to a minor problem in room and resolved quickly.

Partner

10/10

Exceptional

23 Apr 2026

Ritumati

Friendly staff and available parking. Elevator has sudden drop and HVAC system is very loud.

Family_with_children

8/10

Excellent

22 Apr 2026

Marlon

N/a

Partner

10/10

Exceptional

22 Apr 2026

Christopher

Nice hotel, very clean. Nice centralized location, near stores, restaurants, and parkway. Friendly staff.

Self

10/10

Exceptional

20 Apr 2026

Noel and Lenore

Selena who took care of breakfast was the best. So courteous, & helpful.
What an asset to the hotel.

Partner

10/10

Exceptional

19 Apr 2026

Dawn A

We had a very nice stay. The place was clean. Cold breakfast was free. Staff was very pleasant

Partner

8/10

Excellent

18 Apr 2026

Kadie

Overall, the hotel was good, but not great. Our stay was two nights, and we were able to rest well.

The service at the front desk was not consistent. It really depended on who was working. The morning staff were professional, courteous, and went above and beyond. The evening and night staff were just okay.

Room cleanliness was also average. We stayed in a junior suite. The bed was comfortable, and the space was larger than expected, which was a nice surprise. However, the bathroom was not cleaned properly. There was hair and soap scum still in the bathtub. The bathroom trash can was rusted, and the shower head was, too.

Breakfast was not included with our booking, so I can't speak to the quality or experience of the breakfast.
For a Hilton hotel, these are straightforward and relatively inexpensive issues that should be addressed.

Family

8/10

Excellent

18 Apr 2026

Michael

Hotel was comfortable and staff were friendly and helpful. Common areas were pretty clean although the stairwells needed a little bit of attention. Breakfast was good and cooked to order. Good solid property.

Self

10/10

Exceptional

18 Apr 2026

Doris

Staff was awesome

Partner

10/10

Exceptional

16 Apr 2026

Yoshiko,

Great hospitality
HiltonGardenInn high standards of guest service

Pet

10/10

Exceptional

15 Apr 2026

Yoshiko,

Friendly and professional manner

Pet

8/10

Excellent

14 Apr 2026

Adriana

No smart tv

Partner

8/10

Excellent

14 Apr 2026

Gaetano

Short stay two nights, friendly staff George was great!
⭐️⭐️⭐️⭐️⭐️
Can’t wait for next time.
Thanks.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Judith

I love the stay !

8/10

Excellent

12 Apr 2026

Richard

We had a good stay. in the area for a conference. convenient location.

Partner

10/10

Exceptional

11 Apr 2026

Chad

The room was clean & spacious.We thoroughly enjoyed our brief stay & would highly recommend

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

FREDERICK P

Location, staff and breakfast were excellent.
Rooms could be updated and pillows replaced. The only negative was that our room was not cleaned/ towels replaced on the last day of our stay. Came back to room after 10:00 p.m. and had to request clean towels.

6/10

Pleasant

09 Apr 2026

Nathalie

Didn’t have time to experience the bar or breakfast

Partner

8/10

Excellent

09 Apr 2026

Keena

The young Lady that checked us in at the front desk was professional and courteous. She greeted me and my family with a smile and I really appreciated that. Some places don’t know how much a first impression matter. The junior suite was spacious and clean. The pool area looks a little dingy and could use some work but the kids had fun. I would definitely return here.

Family_with_children

10/10

Exceptional

06 Apr 2026

Johnny

The room was great and staff was polite and professional

Partner

10/10

Exceptional

05 Apr 2026

Debra

Awesome stay and accommodations

Self

8/10

Excellent

05 Apr 2026

Wayne

House keeping was lacking

10/10

Exceptional

31 Mar 2026

Sindy

It was my first time staying here and will definitely be back

Family_with_children

10/10

Exceptional

31 Mar 2026

Arlene

Did not have breakfast there because it was not free

Partner

10/10

Exceptional

30 Mar 2026

Kim

Friendly staff and clean room, close to many restaurants and stores

4/10

Poor

30 Mar 2026

Jill

Not clean. Had to switch rooms upon arrival because we walked into first room and it smelled of smoke. 2nd room wasn’t clean either.

Family

2/10

Poor

29 Mar 2026

Rebekah

We are Hilton Gold Members. This was our worst experience ever.

The room: the room was mostly clean, if not a bit dated. It had horrible lighting. We turned on every light in the room, and it was still incredibly dark. The shower was horrible. There was no water pressure. With the shower setting engaged, water was still coming out of the faucet. I had to rinse my hair in the sink to get all the shampoo out. Also, they need to clean the carpets. They were gross to walk on.

The Lobby: in the mornings the breakfast area was freezing. They did seem to turn up the heat in the evenings.

The big issue: at 12:30 am on our first night, our room filled up with marijuana smoke. My daughter and I are allergic. She started vomiting, and I developed a severe migraine. When I went to the front desk, they said the only thing they could do was move us to another room AT 12:30 AM. We had just driven 275 miles, it was frustrating. The next day the marijuana smoke was even worse. It permeated the hallways. The front desk said it was the other guests' legal right to smoke it. I agree...but OUTSIDE. This is a non-smoking hotel. I will fight to the death for people's right to smoke it OUTSIDE, but not inside a non-smoking hotel. Staff said they cannot knock on people's doors to find the source, so we had no recourse. Very ineffective staff.

It was just a horrible stay.

Pet

10/10

Exceptional

25 Mar 2026

Christopher

Clean and comfortable stay with very friendly staff. The lobby had plenty of space to relax and dine after hours, and the location was convenient with lots of walkable restaurant options nearby.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Candy

Friendly and responsive staff.
The only concern is room wasn’t cleaned every day - missed two over one week stay.

Partner

8/10

Excellent

17 Mar 2026

Kathy

stay was 1 night, room comfy but had a smell to it, not bad, it was room freshener smell. staff was great and cooked breakfast was delicious.

Friends

4/10

Poor

16 Mar 2026

Coulibaly

AC was rattling and bathtub was old .

Partner

6/10

Pleasant

16 Mar 2026

Brian

Facility is a need of an update. Housekeeping must be understaffed because my room didn’t get cleaned every day. I had to go down to the desk to get clean towels

Family

6/10

Pleasant

14 Mar 2026

Jonathan

I have stayed here multiple times and the experience has not been much different. The front desk staff is typically unfriendly and unable to help with minor issues. Check in took nearly 15 minutes for a prepaid room. The room itself is fine and serves its purpose.

Self

4/10

Poor

11 Mar 2026

Mario

Elevators dirty ,the night stand was not clean properly.
For the price they charge,they do not provide absolutely nothing They charge you for water $2, breakfast $15 extra. I will never stay there again.
I was at Holiday Inn the last time free breakfast ,water, Internet very good

10/10

Exceptional

09 Mar 2026

Semaj

Great

8/10

Excellent

07 Mar 2026

Ciara

Room was clean, stag was nice. No complaints

6/10

Pleasant

07 Mar 2026

Jenn

Hotel fine but outdated. The old carpet throughout the hotel made the halls smell poorly /musty/smokey. The continental breakfast cost extra which I didn’t anticipate. Overall I found it too expensive for the quality/cleanliness of the room.

Family_with_children

10/10

Exceptional

06 Mar 2026

Yolanda

Staff are excellent, rooms are clean. Requests for sheets come in a timely manner.

Partner

10/10

Exceptional

05 Mar 2026

maureen

i love staying at this hotel friendly easy and clean

Self

8/10

Excellent

05 Mar 2026

Michael

I liked the size of the room. It was clean and the people were nice.

Self

2/10

Poor

05 Mar 2026

hardeep

Elevator condition was poor. Didn't feel like the typical Hilton hotel. When you pay $200 for 1 night stay, u expect water bottle as complementary, but instead i was billed $3 extra for a single water bottle i used in the room. Seriously. Really heart breaking. It felt like i booked a local Motel. This was way off my expectation from Hiltons. Never staying again.

Self

10/10

Exceptional

02 Mar 2026

GOLDA

Spacious room clean and the amenities perfect for a nice relaxing stay

10/10

Exceptional

01 Mar 2026

Kai

very clean. ALL THE STAFF WAS SO NICE. Good location just far enough from the city but close enough.

Partner

4/10

Poor

28 Feb 2026

Melissa

There was a big hole in the door of the bathroom, There was also what looked like a blood stain on the carpet of the stairs. We were informed there was an altercation which explained the hole but couldn’t help to think about all the possibilities. Also, the window locks were broken and my child opened it on the 3rd floor, once the snow melted, we then noticed the screen on the floor, to further add to our uncomfortability. The pool had so much hair and tissue in it and on the floor, I had to skim it all before we went in. We weren’t informed about construction prior to booking so my asthmatic husband had to spend most his time outside in the car. One of the staff came in and took our desk lamp while we were out. The manager at the front desk was very nice when I explained this and apologized and gave us a free breakfast which was appreciated. But I really wish we had a better experience. We purposely chose the more expensive hotel in hopes it would be nice but it was not a relaxing stay.

8/10

Excellent

26 Feb 2026

Crystal

Clean room

Family

10/10

Exceptional

25 Feb 2026

Frank

Friend