Name: Casa Azul Hotel Blu Jfk
Address: 220 16 Jamaica Ave, Midtown West, 11428, US

10/10

Exceptional

20 Jul 2026

Lapaul

Nice clean place. Parking was great.

2/10

Poor

16 Jul 2026

Shauntai

Dishonest and rude staff. I wouldn’t recommend

Partner

2/10

Poor

12 Jul 2026

Richie

Zero sleep. Loud talking in hallway all night. Music played from a speaker in the hallway. Horrible smoke odors. Floors were clammy and slimy. Made socks wet. Slamming doors. Noise FINALLY stopped at 7:54 AM.

Self

8/10

Excellent

12 Jul 2026

William

Convenient

Self

8/10

Excellent

12 Jul 2026

William

Convenient

Self

8/10

Excellent

12 Jul 2026

William

Convenient

Self

6/10

Pleasant

12 Jul 2026

Colin

It was ok for the price

Partner

6/10

Pleasant

11 Jul 2026

Jackline

It was ok for a one night stay.other guest were noisy though.

Self

4/10

Poor

10 Jul 2026

Rochelle

The room was somewhat clean as the walls had a layer of dust while the sheets were stained in various places. The handle of the shower was broken and required you move it in a specific way so as to not fall off while trying to turn the shower on, while the sliding door slid close but couldn't remain closed, it just slid back open so in essence a door did not make sense. The room was also poorly lit and since the walls were a dark colour it made it hard to see. The hallways were also poorly lit so if your eye sight isn't good you may want to reconsider.

Its saving grace for me was proximity to the airport as I just needed it for one night between flights.

8/10

Excellent

10 Jul 2026

Ronaldo

Nothing

Partner

6/10

Pleasant

09 Jul 2026

Natasha

Staff was nice

8/10

Excellent

07 Jul 2026

Yusuf

Need to be more friendly to customers

4/10

Poor

04 Jul 2026

Natalie

It starts off with the lock that was broken so they change my room. The bathroom smell, charging outlet was not working, stains on the pillow. There was no iron. it's not a hotel it's a motel. I should have known it was only one floor. I book for 3 nights I left one day early. I wanted to ask for my money back, but I knew I would not get it back. Disappointed!!!!!!!

Family_with_children

2/10

Poor

29 Jun 2026

MICHAEL

Absolute dump! Looks like a place you would rent by the hour.

The Long Island Railroad runs right behind so you get to listen to that all night. You’re met by a front desk clerk who appears to be standing behind bullet-proof glass. When you walk down the hall to your room, it’s dark & dingy and strongly reeks of marijuana. There’s music blaring from one of the rooms. When you enter your room, it’s as dingy as the hall and the bed linens are suspect. I would NOT want to see what shows up on them under a black light.

Since they refused to give me a refund (because I already checked in) and I couldn’t afford to take the loss by booking somewhere else, I was stuck there. I slept on top of the bed cover and hoped I survived the next two nights.

I’ve been a long time user of Hotels.com and this place was rated Very Good when I booked it. This experience has me questioning whether I can trust booking anything else through them.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Robert

Smelled like weed. Very ghetto.

8/10

Excellent

28 Jun 2026

Herschel s

Easily accessible to the airports. Free parking and close to restaurants

Self

2/10

Poor

28 Jun 2026

Joseph

The only good thing that I can say about this property is that the front desk staff was very nice and had good customer service and hospitality skills. However, the rest of the hotel was terrible. As soon as you walk in your hit with a smell of something between cigarettes weed and chemicals. The property looks nothing like the photos they advertise. Yes it does look recently updated but not professionally more like someone’s Uncle also is a handyman and needed a side job. The rooms are small very dusty very outdated. The center light between the beds had no lampshade there was an inch of dust on the headboard. The toilet paper was left from the previous guest and probably the worst thing were the pillows. They did not look clean at all. The pillowcases were old stained and almost looked gray, but they were once white.On top of that they were extremely thin and uncomfortable. No part of the room or the lobby looked clean or sanitary extremely disappointed not worth the money. Do not waste your time or your money at this property..

2/10

Poor

27 Jun 2026

MICHAEL

Absolute dump! Looks like a place you would rent by the hour.

The Long Island Railroad runs right behind so you get to listen to that all night. You’re met by a front desk clerk who appears to be standing behind bullet-proof glass. When you walk down the hall to your room, it’s dark & dingy and strongly reeks of marijuana. There’s music blaring from one of the rooms. When you enter your room, it’s as dingy as the hall and the bed linens are suspect. I would NOT want to see what shows up on them under a black light.

Since they refused to give me a refund (because I already checked in) and I couldn’t afford to take the loss by booking somewhere else, I was stuck there. I slept on top of the bed cover and hoped I survived the next two nights.

I’ve been a long time user of Hotels.com and this place was rated Very Good when I booked it. This experience has me questioning whether I can trust booking anything else through them.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Jarvis

This is the worst hotel I have ever stayed at. The staff was completely unhelpful and the room was completely disgusting. I booked a two day stay and the first night was so awful and couldn’t stay the second night. I went to the front desk lady asking her for help she went ahead to tell me the hotel will not cancel our other night since we had not booked through them we would have to do that through Expedia. The bathroom was gross not cleaned the toilet they provided was filled with human hair as if it was not washed , when my was saw this she was literally crying and it became even more unbearable. We booked a non smoking room because neither one of us smoked and we got a rooked that was filled with smoke, also as a safety hazard the smoke doctor in our room was covered up with. Plastic bag. Through out the night we could not sleep they had very aggressive and very loud guess that would scream and shout all night until about 5 am, they continued to go through the emergency door by the back of the hotel to get to there cars while the door keep slamming. Not once did the emergency door alarm went off that means the alarm was either disabled or was never working to begin with.our sheets we were thing and was never washed you could tell because of how stiff and hard they were out blanket that was on top smelled gross.I would never stay at this hotel again or recommend. I call Expedia and got help from the rep who refused to give name or ID # only offered $25 GC then hung up

Partner

2/10

Poor

23 Jun 2026

Napoleon

El cuarto y los pasillos huelen a marihuana, no se puede dormir del mal olor

Partner

2/10

Poor

23 Jun 2026

Kimaya

The Worst Hotel Experience of My Life

I have stayed in hotels all over the country, and without question, Casa Azul in Jamaica, Queens was the worst hotel experience I have ever had in my entire life.

From the moment I entered the room, I felt like I had made a terrible mistake. The condition of the room was beyond unacceptable. I personally saw roaches and bed bugs during my stay. The mattress had blood stains on it, and the bedding contained semen stains and numerous cigarette burn marks. Instead of feeling like a place where guests could rest, the room felt dirty, neglected, and unsanitary. I was genuinely disgusted by what I found.

What made the experience even worse was the constant concern for my safety. I witnessed individuals attempting to break into vehicles in the parking area, including activity around my own vehicle. Rather than sleeping peacefully, I found myself repeatedly checking on my car and worrying about whether my belongings would still be there in the morning.

The atmosphere around the property was unlike anything I have ever experienced at a hotel. Throughout the night there was a constant flow of people coming and going. I personally witnessed prostitution-related activity taking place on the property. The combination of the traffic, noise, suspicious activity, and complete lack of any sense of security created an environment that felt chaotic and unsafe.

What should have been a simple overnight stay turned into a nightmare. Between the bed bugs,

Partner

2/10

Poor

22 Jun 2026

SHRIRANG

Worst experience of my life. Won’t recommend if you are travelling with kids. You just feel people are just smoking everywhere as soon as you enter the hotel. Bad smell of smoke, no consideration if you want to cancel your stay. Terrible staff, no cleanliness. Don’t choose this hotel if you are travelling with the family. Washrooms low quality. Shower all rusted and exhaust fan makes the loudest and creepiest noise EVER. Door is broken and when we wanted a refund, they said no because 24 h are already done even if only 4 were. You will keep hearing noises from other rooms, LIR train. Won’t recommend to anyone.

Family_with_children

4/10

Poor

21 Jun 2026

Martha

The parking lot was in poor condition, the customer service was terrible, and the room smelled musty and had broken mirrors; the cleanliness was very poor.

Partner

6/10

Pleasant

19 Jun 2026

Jennifer

Towels weren’t that great phone service didn’t work bathroom wasn’t that clean

Partner

2/10

Poor

12 Jun 2026

Amanda

This hotel is horrible. You walk in and the lobby looks ok and that is where the good ends. The staff is rude. The rooms are disgusting and smell like stale cigarettes. There are burn marks on the mattresses and blankets. The shower was filthy, the ac barely worked, the towels were all stained so we didn't even use the shower. The walls had stuff splattered on them and were filthy. There were people up and down the hallways at all hours of the night and were extremely loud even though the hotel claims to have \"soundproofed rooms\". Worst hotel I've ever stayed at.

Family_with_children

6/10

Pleasant

09 Jun 2026

Christopher

Location and price were the factor after missing a flight from JFK. Arrived well before 3pm check-in but no means to store luggage. Town reminds me of those midwest, southern towns slowly dying out.
Property is pretty used, and allows in-room smoking on the 2nd floor.
Colors throughout are on the dark side - without bright lighting it feels gloomy.

Self

2/10

Poor

08 Jun 2026

Ryen

Beware, this hotel is horrible. The customer service at the front desk is rude. The rooms on the second floor are disgusting. Smells horrible, the sheets are dirty, as well as the floors. The bathroom is moldy and dirty and the room door is broken. It looks completely different in the pictures. Five minutes after I checked in for my 4 day stay, I decided to check out. I spoke to the front desk person and he said no refunds. I understand I have to pay a part of it, but not all of it. This place is the worse, not safe at all. DO NOT BOOK THERE! I only gave one star, so I can write my review.

2/10

Poor

08 Jun 2026

Karen

Beware, this hotel is horrible. The customer service at the front desk is rude. The rooms on the second floor are disgusting. Smells horrible, the sheets are dirty, as well as the floors. The bathroom is moldy and dirty and the room door is broken. It looks completely different in the pictures. Five minutes after I checked in for my 4 day stay, I decided to check out. I spoke to the front desk person and he said no refunds. I understand I have to pay a part of it, but not all of it. This place is the worse, not safe at all. DO NOT BOOK THERE! I only gave one star, so I can write my review.

Family_with_children

2/10

Poor

07 Jun 2026

roger

People screaming and talking loud, all night long. Doors banging, slamming till daylight. A crazy or drunk woman kept us up all night. Where was management? The shower didn't work and the handle fell off.

Partner

2/10

Poor

07 Jun 2026

Isaac

Hairs on the towels and pillows, food in the sink drain. Room smelled like cigarettes

Self

2/10

Poor

05 Jun 2026

Britiny

This property was by far one of the most horrible and horrific places I have ever stayed in. The staff were not friendly. There were holes in the sheets the towels were dingy. I’m just very very disappointed 0/10 stars for me.

8/10

Excellent

03 Jun 2026

Rafal

OK. GOOD. SOMETIMES NOISES FROM ANOTHERS ROOMS

10/10

Exceptional

03 Jun 2026

Joaquin

Great price nice rooms recommended

4/10

Poor

02 Jun 2026

Kirk

Nothing unique. The woman working morning shift.....I felt she was rude to customers that had an issue with their rooms. Not only rude but called the police on 2 different customers instead of trying to resolve their issues professionally. I don't think she should have any dealing with public. The night shift male was respectful, attentive and professional. My issue was the room I stayed in ....the door needs to be fixed....you have to use your shoulder to push door open and slam shut. Cleaning entered my room when I was absent and didn't shut my door back. When I arrived back to my room...door not properly closed. I explained to both night and morning front desk clerks that I do not want no one in my room for the rest of my stay. 30 mins later...cleaning staff attempted to enter my room. I feel as though the woman clerk at front desk needs to be reassigned a different position than dealing with public. Room doors needs to be fixed. Other than those two issues....my stay was okay. Again I'm very dissatisfied with your morning clerk. SHE VERY UNPROFESSIONAL. She needs to dealt with IMMEDIATELY

Self

6/10

Pleasant

01 Jun 2026

Lenora

I expected more for the money

Family_with_children

4/10

Poor

01 Jun 2026

Audrey

I was very disappointed to see how deteriorated the rooms were after a year. I stay at this hotel a year ago and was very happy so this year I rebooked. The room looked and smelled dirty, the night stand bulb had no cover and was just exposed. The bed sheet had holes in it. The towels were dirty and stained. I had to call front desk every time I had to turn the TV on. House keeping came and bang on the TV and jiggle the wires at the back to get it working. The hotel is very poorly maintained and I will never stay there again.

Self

4/10

Poor

01 Jun 2026

Brianne

We arrived at 11:58pm to check in and was told they still had to clean our room and we need to wait. we got into the room after 1am. the place give off a rent by the hour vibe. the room smelled strongly of smoke.

Business

8/10

Excellent

31 May 2026

dubellay

All is good

4/10

Poor

31 May 2026

Juecia

Didn’t have the tv working

10/10

Exceptional

30 May 2026

Rosemarie

Rooms are very clean

Partner

6/10

Pleasant

30 May 2026

Trechia

The staff was excellent, parking was available. Room was okay but I would rather not see holes in bed linen and ripped poor quality towels and wash cloth, that needs to be improved!!!

Partner

4/10

Poor

27 May 2026

Abraham

Unfortunately the bed came with sheets riddled in holes and for being a non smoking room, stunk of cigarettes. Visible damage along the entire room and although a good price, wouldn't consider coming back unless under dire circumstances.

Self

8/10

Excellent

25 May 2026

William

Convenient

Self

2/10

Poor

24 May 2026

Sonia

We ended up not staying at this place.
It smelled badly, door locks were broken, tv didn’t work, bathroom light/fan was malfunctioning.

Partner

8/10

Excellent

24 May 2026

William

Convenient

Self

2/10

Poor

24 May 2026

Lynette

The worst hotel I ever stayed at. The toilet leaked, the sink was stopped up, and the sheets were dirty. Outside the room sat a overflowed trash can that reeked. We complained to the front desk staff, and she was rude, and disrespectful. She stated the issue would be corrected. When we return the sink and toilet still was not working properly. We asked for a refund and she stated she couldn’t help us, so we stated we would be leaving. She checked us out and but would not record that we were not satisfied. There were others unhappy and the police were called., and only then did we receive the email to complain. I would not recommend, and definitely will not return. I have every plan on calling the health department with this complaint and pictures.

2/10

Poor

24 May 2026

Mario

This place was so dirty. I checked out the minute I walked in. Highly would not recommend.

2/10

Poor

24 May 2026

Salimatou

N/A

Self

2/10

Poor

23 May 2026

Umair

This place was terrible. Worst place I’ve ever seen. First 3 rooms they gave me were used dirty rooms and I had to request a new one. Felt super uncomfortable.

8/10

Excellent

23 May 2026

William

Convenient

Self

8/10

Excellent

22 May 2026

Vanessa

Front desk left to check me and had no idea about my reservation the room types or anything that had to do with the property. He was very un knowledgeable and it made the beginning of my stay very uncomfortable, but outside of that the property is great. the rooms are cute. The school next-door is really loud, but it’s cute for a little neighborhood getaway.

Partner

2/10

Poor

20 May 2026

Harnoor

Waiting for no reason

Business

2/10

Poor

20 May 2026

Alpha

Weed smoker.
All is bad.

Family_with_children

10/10

Exceptional

19 May 2026

Dominique

Easy parking, free parking, rooms was very clean definitely will book again when i visit my home town.Thank You.

Family_with_children

4/10

Poor

17 May 2026

SANDRA

The mattresses had stains on them .
The bathroom towels had seen better days and the TV did not work.
Parking was good.

Partner

8/10

Excellent

17 May 2026

William

Convenient

Self

8/10

Excellent

17 May 2026

William

Convenient

Self

8/10

Excellent

17 May 2026

William

Convenient

Self

2/10

Poor

17 May 2026

Michael

Dirty Dirty Dirty. Old sheets, old comforter, old wash clothes and towels. Smoking smell in the rooms. Loud noise all night from suspect people walking the halls. Don't stay here! Dont be fooled by the pictures.

Self

4/10

Poor

16 May 2026

R

Upon entering my reserved room, I was met with a cigarette odor, very unpleasant. Room key gave difficulty resulting in having to ask staff to reprogram the key several times.

Partner

8/10

Excellent

15 May 2026

Curtis and Antoinette

Great all around beside the banging of workers fixing things from 10pm to 3am was awoken from people yelling. Annoying 😑

2/10

Poor

15 May 2026

Marcia

My recent trip to NY for an overnight trip to visit my sister's and celebrate my mom for Mother's Day and her birthday was met with a hotel disaster. I made reservation for a one night stay at Casa Azul. Unfortunately, due to unacceptable room conditions that made the room unsuitable for occupancy.
Upon arrival, I discovered significant issues in the room, including mold concerns and a strong smoke odor despite the expectation of a clean and habitable environment. The conditions were unhealthy and inconsistent with what was represented at the time of booking.
Because of these conditions, my mother and I were unable to stay at the property and had to find somewhere with better suitable accommodations and a feeling of safety. Although my cancellation occurred after the standard cancellation deadline, the circumstances involved health and safety concerns rather than a simple change of plans. Under New York consumer protection standards, guests are entitled to accommodations that are reasonably safe, sanitary, and as described.

Friends_and_family Family

2/10

Poor

12 May 2026

Keane

At first glance the hotel looked cleaned and maintained once the check-in process was completed the strong smell of cigarette and marijuana clouded the hallways. The smell of smoke was insufferable in the room. We had to request new bedding as the comforter had cigarette burns and the sheet was torn. The staff bought us another that had the same issues. The pillow cases looked dirty and dingy and the pillows flat. We were awoken at 6 am by someone having a conversation right outside our room door and was screaming at the top of his lungs this went on for hours and no staff came to intervene. When we were leaving for check out the man was charging his phone right outside our room door; not sure why since our room had multiple places to charge your phone. 0/10 experience.

Family

4/10

Poor

11 May 2026

Sylvie

The room was dirty the bathroom was dirty the sheets were dirty and there was a hole in the wall with a five alarm is and the AC did not work very well

Self

10/10

Exceptional

11 May 2026

Anthony

Great convenient location

Family_with_children

8/10

Excellent

11 May 2026

Melissa

Great parking and location to where we needed to go

Family_with_children

2/10

Poor

10 May 2026

Omar

Parking was great but inside the room stink,sheet fill of burnt holes,shower doesn't work i have to shower in another room that my friend checked into, shower handle was on the face basin, overall experience was horrible

Friends

4/10

Poor

10 May 2026

Shamar

Location.

Self

8/10

Excellent

09 May 2026

Sachin

Parking was free & secure which is a if problem in NY. Rooms r good and staff is very helpful. The only problem in 2nd floor there was a lot of weed smell.

6/10

Pleasant

07 May 2026

Norah

This is a sleep in hotel, nothing else. Towels is old with room comforters. But did solve my night delimma.
The check-in area has a horrible smells.

Self

2/10

Poor

06 May 2026

Erin

Dirty rooms, everything smells like cigarette smoke, even in (2) non-smoking rooms. A/C was musty smelling, looked like drug deals happening in stairwell. Nothing felt safe

Self

2/10

Poor

06 May 2026

Heidi

This establishment is advertised as a \"Hotel\" on your platform, when in fact it is a \"Motel\". We were scared! The strong smell of weed was always in the air. At 2am a man was banging at doors cursing, looking for someone named \"Arianna\". When he did find the woman, there was cursing of all types of profanities. This went on for more than half an hour. There were people having sex loudly at all intervals throughout the night. People were in and out, with doors banging closed, speaking/cursing all night. Around 4:30am a man was sloshing a large mop cleaning the floors. The bucket rattling through the halls. What hotel cable ties the iron to the ironing board!!?? I have pictures and video. We were forced to check out the next morning. The person at the front desk never apologized for all that went on after she was informed. She said the person that was banging on the doors was drunk, and he was checking out that day. He was NOT a guest there. He was going door to door looking for \"Arianna\". It is not safe there and Expedia is putting lives in danger having this location on their platform. I intend to go to whatever company or agency to get my refund and make others aware of the dangers of this motel.

Friends

6/10

Pleasant

05 May 2026

Rafal

.

2/10

Poor

04 May 2026

David

Terrible experience. Floor smelled like weed. Bug in my shower. Yelling and fighting at 2am in the hall way for over an hour. Made request for an extra pillow never received, made a request for an iron at 6:30am was never received, had to follow up at 8am and still never received the iron. Checked out at 9:30am. HORRIBLE EXPERIENCE OVERALL

Self

4/10

Poor

04 May 2026

Summer

Parking was the best part of the stay. Room itself was ok, shampoo etc… was partially used, pubic hair on the bathroom floor, towels and wash clothes had stains, very noisy all hours of the night into the morning until about 6am. Sketchy people around.

Friends_and_family Family

8/10

Excellent

02 May 2026

William

Convenient

Self

2/10

Poor

02 May 2026

Marcella

Was shown 2 rooms, but terrible and smelled even worse, tv was not working, towels are thin and completely worn out. The bed spread had burn holes everywhere, the bathroom was filthy and the pillows were like pancakes. To add insult to injury, I was awoken at 3:30am by a man banging on the door for nearly 20 minutes screaming, I called the desk and there was no answer; the man started banging on the door again and again I called the desk and this time someone picked up, when I asked why is there a stranger banging down the door, the response was “he’s drunk and looking for the women that stood there yesterday” needless to say I had a crappy night at this dump. This place needs to be closed down.

Partner

2/10

Poor

30 Apr 2026

dorimar

It was dirty walls bathroom in ceiling had mold. Hard sheets. Never again

Family_with_children

2/10

Poor

29 Apr 2026

Benjamin

Gave my room out before I could even arrive to the hotel

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

William

Convenient

Self

2/10

Poor

27 Apr 2026

Rajesh

Worst hotel I’ve ever stayed in. The bed sheets have multiple holes. The bathroom door knob was falling off. The bathroom faucet handle was loose. The toilet bowl lift off the floor with every use. The towels was very very old and had what look like bodily stains. Our room door did not close properly you can see people feet walking around. The whole hotel smelled of marijuana with loud music and people walking around all night. The microwave that was outside the rooms in the lobby was very very old with the numbers erased . Refrigerator door in room was broken. Even the iron and ironing board were broken and leaked. There are so much more wrong with this hotel. I’m not sure how they pass inspection.

Partner

8/10

Excellent

27 Apr 2026

William

Convenient

Self

6/10

Pleasant

27 Apr 2026

Marie A.

I see anything great about this place

Family_with_children

10/10

Exceptional

26 Apr 2026

Claudette Thompson-

It was good

Friends

6/10

Pleasant

26 Apr 2026

Shackeira Petagay

Clean room… a hotel for sleeping only. No coffee or tea was my disappointment, but a microwave was available. Live n appreciated the room

Business

8/10

Excellent

26 Apr 2026

Evelyn

Parking easy and secure. Air condition. kept room cool and heat working.

Self

8/10

Excellent

26 Apr 2026

William

Convenient

Self

2/10

Poor

26 Apr 2026

kyle

We

2/10

Poor

22 Apr 2026

Celine

Don’t book at this hotel. I’m not a type of person who likes writing reviews, but this was a must. I don’t want people to have a bad experience, the same way I did. First, this place is like a scam, its not described as it was on the internet. The place is disgusting, the room and bathroom overall is very dirty, smelly (most likely weed). I literally breathe during my stays, I booked it from Saturday to Monday, cause I needed to attend a concert at the UBS Arena, and this hotel was the closest. I don’t recommend anyone booking their stays there. Besides of the dirtiness, you hear people arguing strongly and slamming things. It’s not safe to anyone, especially if you bring kids. The environment is not it. If I can rate this hotel to zero, I would. Bad experience overall.

Friends

2/10

Poor

21 Apr 2026

blanca

I would give zero stars if I could. The front desk person was extremely rude and unprofessional.
When we arrived, we weren't even allowed to check in or wait-he told us we had to leave the premises because it wasn't yet the 3 p.m. check-in time. We politely asked about the possibility of an early check-in, but he was completely unwilling to help and had a very dismissive attitude.
There was no effort to accommodate us, offer alternatives, or even speak respectfully. This was by far the worst service I've ever experienced at a hotel. Customer service like this is unacceptable, and it completely ruined our experience in this hotel and area. I would not recommend staying here. I felt unsafe with the hostile attitude and behavior and ended up canceling our stay and looked for another hotel.

2/10

Poor

21 Apr 2026

Carlos

I can’t never get to rest here, too loud. Getto customer. Broken hair dryer, bad soap quality and a lot marijuana odor.

Partner

10/10

Exceptional

21 Apr 2026

Emmaculate

Spotless room, great staff

Leisure Self

2/10

Poor

21 Apr 2026

Andrea

Olía fatal

6/10

Pleasant

20 Apr 2026

Annel

Okay for one night stay

Partner

8/10

Excellent

19 Apr 2026

rakiyah

Staffing was nice room was clean and parking was good

Partner

4/10

Poor

19 Apr 2026

Patricka

There was parking. The AC did not work therebwasblargebpaint falling from the ceiling. It felt very unsafe. I wouldn't recommend this hotel to anyone. The best part was the location to USB Arena. Yhe bathroom was passable upon firt look but upon usage of it it was utterly horrible.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Antoinette

First the price was too high for the location, second it was a $75 cash fee for early check in and no receipt,then you had to ask for extra linens. Microwave was located in the hallway and was dirty,no ice machine on the level where your room was.The pillows were flat as a pancake.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Anthony

My husband I and our daughter booked this hotel online to go see the NY Islanders the weekend of April 11th and 12th We chose this hotel due to it being close to the arena and stating online it’s a 13 minute walk. Upon arriving to the hotel it looks nothing like the pictures and it is not really safe to walk to the arena unless you want to cross highways, etc. Upon arriving, the clerk at the desk would not even acknowledge us. She was on a facetime or a phone call on speaker because she continued her conversation with this person the entire time. I said we are checking in. The response I got was ID. Then waiting for minutes while she continued her conversation. Then asked you have a car – fill this out this card. Then hands us a room key with the number. The entire time she is in a full blown conversation. Upon entering the room, the smell of cigarette smoke was terrible. We booked a non smoking room but you can tell that the smoke smell was embedded in the room. It was so bad we knew there was no way we could stay 2 nights. My husband went to front desk to ask if we could cancel the room for Sunday night. We were denied any refund. After going to dinner there a male clerk sprayed the room for us but it did nothing. We got up the next day and left as soon as we could drove home 3 hours after the night game and took showers as the smell was in our hair, etc. The next day I had to wash everything in the suitcases and air them out!

Friends_and_family Family

8/10

Excellent

18 Apr 2026

William

Convenient

Self

8/10

Excellent

18 Apr 2026

William

Convenient