Name: Hampton Inn NY-JFK
Address: 144-10 135Th Avenue, Jamaica, 11436, US

10/10

Exceptional

30 Jul 2026

Britt

very clean, comfortable beds, great location, free 24/7 airport shuttle

2/10

Poor

29 Jul 2026

Todd

Awful experience never again

4/10

Poor

29 Jul 2026

David

Booked two rooms for five. Only received two bottles of water. Had to strongly ask for additional 3 water bottles. Very subpar, and the staff are young kids that have not been trained in hospitality.

8/10

Excellent

29 Jul 2026

Phyllis

There is not enough secure parking at this location. Other then the parking issue, the hotel is nice.

8/10

Excellent

28 Jul 2026

Jesse

Got the job done. Slept well. Smooth process. Valet parking cost is higher than expected.

8/10

Excellent

28 Jul 2026

Peter

No water or ice available on 11th floor or landing so no option to get any also Tv didn’t function correctly, poor AC unit uncontrolled

8/10

Excellent

28 Jul 2026

Celeste

I had a good stay. The room was great but I requested bathroom cleaning for my tub which I never got. Had to do it myself even though I was told they would take care of it, no one came.

6/10

Pleasant

27 Jul 2026

Brett

If you are needing to be next to the airport, this is the place to be. Not super clean, quiet, or luxurious. The parking is atrocious. The valet is not optional as they say, it is necessary.

8/10

Excellent

27 Jul 2026

Darren

Helpful staff, free shuttles to the airport, and a fun restaurant/pub on site for food & drinks.

Partner

10/10

Exceptional

26 Jul 2026

nina

NA

4/10

Poor

24 Jul 2026

Sharlene

When I checked in something was wrong with the reservation and the staff had to call Expedia. The got it sought out after about an hour. The front desk was helpful and professional getting that sort out. After that it was crap.

It is the worst Hampton inn I’ve ever stayed in. The carpet in the main corridor where my room was located appeared to be stained. The room I was smelt like cigarette smoke and I did not get a proper. I was exhausted as I had just got into the room around 11:00pm after a long day flying. . When I went for a shower, there was a used soap in the holder and whst appeared to be mold around the outer edge of the tub. The furniture was so dated you could see all the large scratches from the uses of it.

I was so exhausted when I reached my room around 11pm I don’t even complained to the staff as I was leaving around 7am.

I would not recommend this Hampton Inn to anyone!

Self

10/10

Exceptional

22 Jul 2026

Wyman

Great stay. Friendly staff. No complaints

Family

10/10

Exceptional

22 Jul 2026

Jennifer

We truly enjoyed our stay. Everyone was friendly and greeted us with a smile. Easy access to JFK to catch the shuttle! We will stay again!

10/10

Exceptional

21 Jul 2026

Ruemona

Great stay

Friends

10/10

Exceptional

20 Jul 2026

Deanna

Great

4/10

Poor

19 Jul 2026

Mana

Need some maintenance in bathroom

Family_with_children

10/10

Exceptional

19 Jul 2026

Selina

Handy for JFK airport. Shuttle was great. Staff were friendly and helpful.

Partner

6/10

Pleasant

19 Jul 2026

Sima

It was ok to stay a night close to JFK

Self

2/10

Poor

18 Jul 2026

Shuo

The staff was especially unhelpful, even though I’m a longtime Hilton Honors member.

Self

4/10

Poor

18 Jul 2026

Drew

Don’t trust the pictures. The place is very dirty. Our room and hallway smelled misty like stale urine and cigarettes. When i turned the bathroom light on I killed a cockroach scurrying across counter. Luckily we didn't drive because they were charging customers $65 to park.

Partner

4/10

Poor

17 Jul 2026

Annemarie

We normally stay at the TWA hotel as we are traveling through JFK but we decided to save some money and stay somewhere else. We chose Hampton because it is still close to airport and they advertise a free shuttle to airport that runs regularly. Big mistake. After we landed at JFK we went to Federal Circle and tried to use the link they sent us to summon the shuttle but we couldn’t get the link to work. So we called hotel and were told shuttle would be there in 10-15 mins. It took over 25 minutes. When we got to hotel we told them that we would need a shuttle the next morning at 5:40 back to airport and they made note of it. The next morning we were in lobby at 5:35 and told that the shuttle was full and had already left and we should just call a taxi. They also told us they were short on shuttle drivers. So we had to call an Uber. The hotel is outdated and tired looking. It is in a residential area that is a bit sketchy. They have a small bar area for food. The only other place to eat is the Marriott next door so we went there for dinner and spent $65 (including tip) for a bowl of soup that wasn’t very good and a plate of pasta and 2 soft drinks. The room was large and AC worked good. Bed was comfortable and hotel was quiet so it wasn’t all bad but I definitely will not stay there again. I’ll stick with TWA. We did not have breakfast since we had to leave before breakfast started.

Partner

8/10

Excellent

17 Jul 2026

Courtney

Location is wonderful, shuttle timely. Clean, Just needs a little sprucing

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Arlita

Clean room and the staff are helpful.

Friends

8/10

Excellent

16 Jul 2026

Ronald B.

Spacious rooms. But tiny sink for washing hands only. Never been to a hotel with this. Quality full breakfast. Enjoyed my one night stay over from airport. Need a better instructions to catch the shuttle from airport to hotel. Had to call hotel desk three times to get directions from getting off of train to meeting the shuttle.

Self

8/10

Excellent

15 Jul 2026

Elliott

Property was fine. There was a problem with the shades im the room not completely shutting out the light. Shuttle to pick up people from Federal Circle was very late.

Self

6/10

Pleasant

15 Jul 2026

Ben

Nothing much to say apart from it wasn't great

Friends

6/10

Pleasant

14 Jul 2026

Gabriela

Breakfast was fresh and plentiful. Parking difficult ok staff - didn’t smile much.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Natalia

I felt like it was overpriced for what it was.

10/10

Exceptional

13 Jul 2026

Joel

I liked that the rooms were nice and spacious.We was able to get a roll-away Crib, it was nice and neat and fit perfect in the room.The only bad thing about it was the bathroom sink \"bowl\" was way too small.
The breakfast was great! best hotel breakfast waffles I've tasted so far. The hotel restaurant/sport bar had great food and drinks . When it comes to the parking, space was very limited and you had to have a valve parking.

Family_with_children

2/10

Poor

13 Jul 2026

Elmostafa

We pay $40 for snacks in the room we got bottled water and small popcorn bag

Family_with_children

4/10

Poor

13 Jul 2026

John

This is a very old hotel, updated to look current but functions as if it were a very old hotel.

Friends_and_family Family

4/10

Poor

13 Jul 2026

john

Breakfast and the shuttle were great . The property is in need of a major remodel.
Very rundown.

Partner

10/10

Exceptional

13 Jul 2026

Garfield

Great Hotel, great staff, decent breakfast, rooms were clean, besides minimal street parking, I will be back.

Family_with_children

6/10

Pleasant

12 Jul 2026

Albert

Good place with helpful staff. Shower catered for physically challenged which was very good.

6/10

Pleasant

12 Jul 2026

Samuel

Only stay here if you are needing a few hours for a layover. Anything more than that is too much. It’s clean but stale. However, the staff was super nice and helpful AND the shuttle was extremely beneficial.

Partner

10/10

Exceptional

12 Jul 2026

Veronica

Loved the Breakfast. Hotel had a bar. That was nice. I didn’t use it tho. Good job water pressure and hot water.

4/10

Poor

11 Jul 2026

Katelyn

Close proximity to airport

10/10

Exceptional

11 Jul 2026

BUNNY

The room was excellent but our first encounter at the front desk was horrible. My uncle paid for our stay thus my name wasn’t on the reservation and the front desk staff Melissa refused to assist. She told me to go online and add myself but it was too late to make a change on the reservation. I went up to another staff who helped me.

Family

10/10

Exceptional

10 Jul 2026

Ahmed

Breakfast poor

Family_with_children

10/10

Exceptional

09 Jul 2026

Diana

I loved the cleanness of the room and bathroom. Two problems I had was the remote wouldn’t turn the tv on unless it was right up in front of the tv and no one told me I had to use the key card to move the elevator.

Self

8/10

Excellent

09 Jul 2026

MARYAM

Clean room but there wasn’t enough people at the front desk. Also the cleaning is every other day.

Self

8/10

Excellent

09 Jul 2026

Yongming

good

Self

10/10

Exceptional

08 Jul 2026

Anil

Excellent staff great coffee and breakfast room was clean bathroom tub was a little dirty with black marks on the bottom of the tub

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Ronald

The stay was nice and it was very close to JFK airport. I ate at the restaurant called the Quimby a couple blocks away and it was wonderful.

Self

6/10

Pleasant

07 Jul 2026

Pradeep

The only advantage is the proximity to the airport and their shuttle service. Otherwise the hotel is not great - parking issues, run down rooms and staff is not customer friendly or helpful.

Partner

10/10

Exceptional

07 Jul 2026

Peter

Very convenient if you’re flying out of JFK. Driveway/entrance to the hotel needs work and is very tight but not an issue if you’re using their shuttle service.

8/10

Excellent

07 Jul 2026

alberto

Good location, a bit quarter for breakfast the next morning but overall a good experience...

Self

4/10

Poor

06 Jul 2026

Cordell

Staff was very attentive and helpful, they responded rather quickly to my bringing to their attention the roof was leaking water into the room and onto the bed.

Family_with_children

2/10

Poor

06 Jul 2026

Ravindra Vishwanath

I am extremely disappointed with my experience at Hampton Inn NY-JFK.

I had a confirmed reservation, yet when I arrived at the hotel at approximately 3:00–3:30 AM after a long international journey, I was informed that no rooms were available. It was unacceptable that a confirmed booking was not honored upon arrival.

The airport shuttle service was also poorly managed. I had to wait nearly an hour for the shuttle, and there was no clear communication regarding the pickup process. Additionally, the pickup point was not directly at the airport, requiring me to walk to Federal Circle with my luggage, which was particularly inconvenient in the hot and humid weather.

After finally reaching the hotel, I was provided with an alternative room for only a few hours. Unfortunately, the room was in poor condition, with several amenities and facilities not functioning properly. The accommodation was clearly below the standard of what had been booked and paid for.

The hotel staff acknowledged the issues, and the receptionist informed me that a full refund would be provided due to the inconvenience caused. However, the overall experience resulted in significant discomfort, loss of rest, and unnecessary stress.

I expected much better service from a hotel handling airport travelers. Based on this experience, I cannot recommend this property unless significant improvements are made in reservation management, guest communication, and transportation services.

Self

10/10

Exceptional

05 Jul 2026

Joy

Had a great stay. No issues.

6/10

Pleasant

05 Jul 2026

Diana

The common areas were okay, but the rooms were very dated and dingy. Towels were thin, cheap and very rough to the touch. We paid almost $400 for one night in this hotel. The long-term parking business for this property took up every square inch of asphalt, so much so that our airport taxi couldn't pull up to the hotel. We were left off with lots of luggage in the street and had to pull several pieces of luggage up the driveway which was a hill. I would not recommend.

Family

10/10

Exceptional

04 Jul 2026

Anita F

We only spent one night but it was worth the money. It was convenient to the airport and the shuttle was excellent for their service. The room was clean. The staff was friendly and accommodating

Partner

6/10

Pleasant

04 Jul 2026

John

Property had no parking and the access for the shuttle was horrible. The property was ok although our ceiling had a huge crack in it that looked a little sketchy.

Family

6/10

Pleasant

04 Jul 2026

Colin

Needed an airport hotel so chose this as I'm Hilton Gold status (which brought no real benefit). The rack rates can be eye watering so there is an element of price gouging due to proximity to JFK but the hotel was needed for a 10 hour layover. Aircon is old fashioned noisy box type, everything looks tatty but the bed was comfortable and the free shuttle very regular.

Partner

6/10

Pleasant

03 Jul 2026

BRANT

The Hotel Needs Some Updating, Very Worn Out.

Self

8/10

Excellent

03 Jul 2026

Dana

Close and convenient for a layover. Toilet flushed super loud and if you sleep light, ask that you not be put near the elevators. The shuttle has an on demand app which is great and it runs every 20 mins, 24 hours a day . But it takes you only to and from Colombia circle. Some hotel shuttles take you to your terminal in the morning.

Family_with_children

8/10

Excellent

02 Jul 2026

daniel

Fine for a night

6/10

Pleasant

02 Jul 2026

Mohammad

Clean room old building

6/10

Pleasant

02 Jul 2026

Merick

No parking space on the property

Family_with_children

10/10

Exceptional

02 Jul 2026

Aseel

Nice staff

4/10

Poor

01 Jul 2026

Angella

For the money that I paid for that room, the bed was very old.
I was very shocked by the state the bed was in.
The furnitures in the bedroom was too old for the money that they charge for the bedroom.

Self

10/10

Exceptional

01 Jul 2026

John

Everything as very clean. Staff was very polite and professional. Shuttle to the airport was on time and extremely helpful. Although we didn't drive, parking was chaos.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Gladys

Very Clean and orderly room

Friends

10/10

Exceptional

29 Jun 2026

tom

Close to JFK with excellent shuttle service. Excellent shuttle service with very helpful staff

Partner

10/10

Exceptional

29 Jun 2026

Hannah

convenient.

Partner

10/10

Exceptional

29 Jun 2026

Roberto

Room was very spacious and the staff was helpful and friendly. Easy and quick drive to the airport. I would stay there again.

Self

2/10

Poor

28 Jun 2026

violet

I’m very disappointed booked the place for my moms and sister stop over , and there was bed bugs in the room my sister has a video of them, the staff wasn’t helpful at all there room was not changed didn’t even know there was a manager at all never showed up , l know it’s not going to help at all but l will not recommend that place to anyone.

6/10

Pleasant

28 Jun 2026

Samuel

The location was the best thing about this hotel with service being a close second. The hotel is old and fully booked. The breakfast line was around the corner. They ran out of eggs and the potatoes were over cooked. It is not close to any stores in case you forgot something. It is about a 15 minutes ride to and from the airport. I based my decision to stay here based on an 8.2 rating. This is not an 8.2 hotel in my book. It is more like a 5.2. Do not drive because the parking lot was full and some guests had to park on the street.

Partner

10/10

Exceptional

28 Jun 2026

Aizmeth

Staff were very helpful and attentive to our needs. We had a canceled flight and had to book the same day and it was a great stay overall, even had a discount for snacks and drinks. Only thing I would mention is to make sure everything is clean in the room since some of the linens had some stains and we had to get them changed, and one of the unused towels in the bathroom had what appeared to be facial hair

Partner

6/10

Pleasant

27 Jun 2026

Takiya

Although it offers free breakfast and has a restaurant on the property, it lacks general upkeep and maintenance. Free shuttle service is provided in which the drivers were very friendly.

Partner

6/10

Pleasant

27 Jun 2026

Cleavon

Very near to JfK. Shuttle access

Self

10/10

Exceptional

27 Jun 2026

Rahim

Nice service

Family

10/10

Exceptional

27 Jun 2026

Lenore

Convenient

6/10

Pleasant

26 Jun 2026

Manish

Staff at reception was helpful especially at the check in time. Room was clean.

Family_with_children

6/10

Pleasant

25 Jun 2026

Martha

Staff was helpful.

8/10

Excellent

24 Jun 2026

Arthur

Would've given 5 Stars across the board but one of the elevators was out of order.

Self

10/10

Exceptional

24 Jun 2026

desmond

Clean room, helpful front desk and shuttle to the airport was great

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Laura

Nice room. Only issue- I wasn’t aware I had to reserve a parking spot on the property. It was pretty awful. When we called from the car in the street approaching the hotel, a desk clerk told us just pull in and there’s valet parking. We pull in- and then we’re told the lot was full! Not good! He then told us to ‘try Residence Inn’ and we’d have to pay for a spot, if they could accommodate my car. It took another hour or so, but after talking to the people at Residence Inn, I was able to book a spot on line. I was livid I didn’t know how bad the parking was there. This needs to be remedied in some way. People need to know to reserve a spot in advance and be guaranteed a spot- or not. It was really infuriating .

Family

10/10

Exceptional

22 Jun 2026

Jonathan

Clean, fast WiFi. Parking could be better.

6/10

Pleasant

22 Jun 2026

Andrea

the parking, drop off/pick up is atrocious - overcrowded and chaotic.

when we checked in we weren't offered water and snacks like the people were that checked in at same time

shuttle was late picking us up combined with a broken down airtrain we almost missed our flight.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Ariana

Parking is a mess but the staff knew how to function around it efficiently for guests! Big props to them. The front desk was super nice! It was just so busy and loud in the lobby, there wasn’t an exhale from the day until we got to our room. it’s New York though. 😅 The ac didn’t work well in the elevator or hallways—just our rooms. It made the small journey hot with lugging our bags.. Pillows were uncomfortable. Breakfast lacked for the price we paid for the room. Wish there was more grab and go options. Overall, decent experience. The staff made a stress time easy!

Partner

4/10

Poor

21 Jun 2026

Chyla

Dirty carpets in the rooms with a bad smell, unhelpful staff, horrible breakfast.

6/10

Pleasant

20 Jun 2026

Cordell

Contact was good when speaking with staff as there was a problem requesting via app. Customer service scheduled our pickup from airport. Shuttle bus driver was great. The room was clean as a hotel room can be. We were on 12th floor which was the top floor and the ceiling in our room had water marks from leaky roof. It didn’t rain while we were there so no water in the room while we stayed. The little bistro they had the server ensured everyone’s served in a timely manner and was very attentive to all customers. Would I stay again yes due to proximity to JFK for our planned layover, and reasonable pricing for room. Would I stay on 12th floor no, definitely not if it’s raining. Also as a recommendation when you refresh the rooms get rid of the popcorn ceilings, and resurface the roof.

Family_with_children

10/10

Exceptional

19 Jun 2026

Marlyse

Front desk staff, valets and shuttle drivers were helpful and engaging.

8/10

Excellent

19 Jun 2026

Waldemar

Location was good.

Friends

6/10

Pleasant

19 Jun 2026

William

Staff was friendly, with shuttle service to/from airport exceptional. Hall carpets were extremely dirty.

Partner

6/10

Pleasant

19 Jun 2026

James

When we arrived the parking lot had a sign that said it was full. We talked the very nice attendant into taking our car, but I find it ridiculous that at 5pm the day before a flight the hotel would tell us that, during a rainstorm, we needed to go try to find street parking (there wasn’t any) and they did not have spots available for their own guests at one car per rented room. $50 to park overnight too.

10/10

Exceptional

19 Jun 2026

Erin

Hotel staff was amazing. Hotel is not in great shape needs to be renovated.

Self

6/10

Pleasant

18 Jun 2026

Shirley

Property is close to JFK but not much immediately around it to do. When I booked the hotel there was no mention of a fee to park or have to find a spot on the street. So much construction and tight streets to get to the hotel. Not in the best area to be in.

Family_with_children

10/10

Exceptional

18 Jun 2026

Sue

Clean, quiet and comfortable room. Bar snacks were reasonable and staff friendly and helpful. Shuttle a great bonus and only short trip to airport.

Partner

10/10

Exceptional

16 Jun 2026

Wendy

Our only complaint was that there wasn’t a safe in our room

Friends

10/10

Exceptional

15 Jun 2026

Lauren

The other guests in this hotel were outrageously noisy. We arrived at 1am after a long flight and were hoping to get a good nights sleep. Even with earplugs, we were awaken by people yelling in the hallways the entire night.
Not sure if that’s a regular occurrence, but it was horrible for us.
Breakfast was good. Check in was easy.
We had to wait at the airport about 30 minutes for the shuttle to pick us up and there weren’t enough spots for all of the groups waiting at the airport needing transport. The driver said he’d be back to get others in another 30 minutes, even though the hotel was a short distance away and he could have easily gone back faster. Traveling with kids, arriving late at night, the whole situation worked out but was less than ideal.

Family_with_children

10/10

Exceptional

14 Jun 2026

Sarita

We stay at this hotel so often when traveling to and feom JFK and it's always reliable and consistent. The staff is friendly, the food in the little restaurant off the lobby is tasty, the free breakfast has a lot of options and is kept clean by the staff, the rooms are surprisingly spacious and always clean. Most importantly, thr shuttle to the airport comes every 20 minutes and has been totally reliable.

Partner

10/10

Exceptional

11 Jun 2026

Kareem

.

10/10

Exceptional

10 Jun 2026

Kern

Check in was easy and room was clean

10/10