Name: Courtyard New York JFK Airport
Address: 145-11 North Conduit Avenue, Jamaica, 11436, US

10/10

Exceptional

25 Jul 2026

Sandra

10/10

2/10

Poor

24 Jul 2026

Patrice

Bad policy unwillingness to help customers but still charging customers when in need!

8/10

Excellent

23 Jul 2026

Gianna

The woman at check in said she would come get me when the room was ready, as I was waiting in the cafe area, but she never came, so I sat from 11 am to 4pm. Maybe my room was ready earlier than 4pm, but I wouldn't know.

So then I had to stand in line again and the woman who was to wait on me, merely looked at me. I had to figure out I should step forward, as her personality seems to be shy and awkward to speak.

The lady at the cafe in the evening spoke very softly with an accent that I had no idea what she was saying so I didn't order.

Then in the morning, the shuttle driver was a smart ass when answering my question if the ride was free, hey it's NYC, who knows. He replied that it was $100, presumable as a joke or sarcasm, but with out a smile, correction, or context, it was an odd moment.

Then as I supervised him putting my luggage in the back, he told me to go in the bus. But only two weeks ago, an Uber driver left one of my suitcases at the pick up area, thus leaving it as the airport, and then a few months ago, my backpack never made it to my destination from an Uber guy too, resulting in $7,000 in losses. When I told the driver this was why I was waiting to be sure my luggage made it into the bus, he replied, \"So you want me to leave your bag on the street?\"

He was odd, and strange energy, so I pulled my luggage off the bus and opted to pay for a cab in order to get away from him.

Although the room was good for a night, I would not return.

8/10

Excellent

16 Jul 2026

Eustace

The Drivers of shuttle especially George Dallas, or super courteous.
What is also amazing is that all the drivers were playing religious music, which is surely different.
This we surely appreciate it

Partner

2/10

Poor

15 Jul 2026

MELISSA

Ac didn’t work. Staff’s solution, a fan 😤. Coffee maker in room not working. Staff solution, get coffee in lobby .

Self

8/10

Excellent

14 Jul 2026

Daniel

Spent the night after flying in from Europe. Hotl was convenient to jfk. Shuttle was convenient

Partner

6/10

Pleasant

09 Jul 2026

Monica

The restaurant staff is rather curt. For example, at dinner there, we ordered two dishes and said that we wanted to share. We were surprised at how reluctant our server was to being a second bowl. The airport shuttle drivers and the front desk staff were very friendly and nice!

6/10

Pleasant

07 Jul 2026

Steven

The hotel was as expected, although fairly run down. The staff (especially the food service staff) were all very nice and provided a great service. The rooms are smallish, but clean. We travelled with small children and found there was not enough space to put all our suitcases.
A big downside of the hotel was the shuttle. The day before check in the hotel sent an email about the AirTrain and calling them on the courtesy phone at the station. Well it turns out the courtesy phone has been out-of-service for months, and as an international traveller I did not have a SIM for making calls. Finally we sorted this out. On the way back, we \"registered\" for the shuttle, but when it arrived there were so many people we could not fit in! Thankfully another shuttle driver helped us. The shuttle was the main downside - a Courtyard by Marriott should have this better managed.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Amy M

So it’s an airport hotel. What do we expect? Hot shower, blackout blinds, quiet, a cup of coffee and a bite to eat. That’s it.

Coffee pot in room and coffee and food downstairs. Excellent. Blackout blinds, perfect. Hot shower with consistent temp and water pressure. Perfect. Felt safe.

My complaints are low level. The bathroom fan didn’t turned off and had a rattle. All night long it generated noise and not white noise. Had to sleep in earplugs.

I have long, wavy hair. The conditioner dispenser in the shower was empty. What a disaster.

Friends_and_family Family

4/10

Poor

07 Jul 2026

mhoana

Poor Customer Service.

2/10

Poor

07 Jul 2026

Bernard

The air conditioning was out of order and temperature was extremely hot.
On top of that there was no water in bathroom and restroom!

Family

10/10

Exceptional

06 Jul 2026

Gordana

Gret location, very clean, responsive staff.

Family_with_children

2/10

Poor

05 Jul 2026

Brandon

NO AC and NO Discount. Won't stay again

Family_with_children

4/10

Poor

04 Jul 2026

David

It was 95° outside and the hallways were hot, humid and musty. The A/C in the room did not respond and was stuck on intolerable. The window to the outside did not have sufficient weather stripping and a hot howling wind, with whistling noise, was entering the room during a thunderstorm.
In the bathroom, there was only an overhead shower head, and if you didn’t want to wash your hair, you were stuck with getting sprayed from above. The bath towels had the thickness of a tea towel.
Lastly, in contrast to modern hotel rooms, there were no USB outlets for charging devices, except for one on the back of an
alarm clock, located on one side of the bed.

Partner

10/10

Exceptional

30 Jun 2026

Penny

The shuttle is very convenient.

8/10

Excellent

29 Jun 2026

Chris

Find room for an overnight stay with comfortable bed and all needed amenities. The lounge served as a restaurant for dinner and breakfast. We had a dinner of sandwiches that were quite good although there was only one Cook and one server present so it took a while. The two of them did a great job under the circumstances. Overall, it was a good place to stay overnight while awaiting a plane the next morning from JFK.

Family

4/10

Poor

28 Jun 2026

Kelly

The staff was extremely helpful and courteous. However, when we arrived the AC was out in the entire hotel. It was not fixed until the next day so sleeping was difficult in the heat. We were comped one meal (there were 2 of us). We ordered our dinner at the restaurant and never received it. We payed over $1,000 for 2 nights and this was not acceptable.

Partner

10/10

Exceptional

28 Jun 2026

Catherine and Christopher

We were immediately assisted when we checked in and questions about transportation were answered. We settled in an had a delicious flatbread and wine with excellent service as we watched the soccer rooting for Columbia where our waitress came from.

Partner

2/10

Poor

26 Jun 2026

Stella

The air conditioning was out and we were not made aware until after we had already arrived. We were not offered a fan or any way to stay cool other than opening the window if we happened to be put in a room that allowed the windows to be opened.

Partner

8/10

Excellent

24 Jun 2026

Richard

Convenient location. Nice staff. Carpets in hallways were worn.

Partner

2/10

Poor

24 Jun 2026

Anthony

Very unhelpful and uninterested staff.

Family

6/10

Pleasant

23 Jun 2026

irma

The air conditioning was an issue. It wasn’t working. We were warned and offered to go elsewhere, but after traveling all day and arriving in the late night, it was fine. On the positive , Staff was wonderful, the rooms were very clean and the breakfast was delicious. I gave 3 stars because a lot of stuff was broken. The desk chair was broken and so was room coffee maker.
Free coffee and water in the lobby

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Catherine

Aircon was not working properly. They offered to open the windows but had to call front desk to have it done.
To br fair, they did disclose this when we checked in but considering we checked in at 1AM, hard to look for another accommodation.
A discount would've been nice considering the inconvenience.

Family_with_children

4/10

Poor

21 Jun 2026

Margaret

No ac
No computers working so only took cash for food and drinks
Lobby not well maintained at all

Family

10/10

Exceptional

20 Jun 2026

Farris

Thank you for the comfortable beds!

10/10

Exceptional

20 Jun 2026

JASMIN

I love the transportation going to the airport. Thank you so guys. I will recommend your hotel to my friends if they will have a lay over there in nyc

Self

6/10

Pleasant

19 Jun 2026

Jim

Close to JFK

Family

2/10

Poor

19 Jun 2026

Melaina

It is summer time and the room was without AC. Called down to the front desk twice and each time they said they were sending someone up to fix it. No one ever showed up to fix it. The room smelled like a mildewed basement. The furniture was rundown. It was so oppressively hot that I could not sleep. Worse experience I have ever had at a Marriott property. Would not recommend.

8/10

Excellent

19 Jun 2026

PIERRO

The property was clean, the staff was super friendly, the bar was fun and a good amenity. Shuttle to and from the airport was quick and convenient. The only issue was the AC. We couldn’t cool down the room enough. All in a 4.5.

Partner

6/10

Pleasant

18 Jun 2026

Helen

We stayed one night. It was okay, not a fancy hotel i was expecting for the price we paid.

Family_with_children

8/10

Excellent

16 Jun 2026

Michael

Good stay

10/10

Exceptional

15 Jun 2026

Matthew

The AC doesn’t work in this hotel. Terrible experience

4/10

Poor

14 Jun 2026

Jeremy

Check the air conditioning right away. On a 90 degree day the air conditioner wasn't working. When I mentioned it to the front desk I was handed a card to email the manager. Also, expect to pay for the valet. Street parking is only option and not the best area. One positive is the restaurant food was better than expected.

Family_with_children

10/10

Exceptional

12 Jun 2026

Irene

Great location near JFK, good shuttle driver, smooth and easy check in.

Family_with_children

10/10

Exceptional

11 Jun 2026

William

Close to JFK

Partner

8/10

Excellent

11 Jun 2026

Robert

It was a great to stay between flights out of JFK. Everything you need including a good restaurant, fitness center right there.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Sadie McCulloch

The shuttle system worked very well. Just a 5 to 10 minute drive from JFK

Partner

10/10

Exceptional

07 Jun 2026

Vincent

Great dinner and breakfast after a long journey home from Europe. The room was clean and the shuttle to and from the airport was terrific.

Partner

8/10

Excellent

06 Jun 2026

Debra

The shuttle was a blessing! We were able to use it to get to the Airtrain and into the city.

Partner

8/10

Excellent

06 Jun 2026

Simon

sorted the shuttle helpfully

Self

8/10

Excellent

05 Jun 2026

Nedko

Easy airport access with 24/7 shuttle.

Business

8/10

Excellent

05 Jun 2026

Dennis

This hotel has an excellent location very close to JFK. We give very high points to the staff as they were excellent, and very attentive to our every need. The room we had was slightly dated. The exercise room was beautiful. The on-site restaurant was okay. All in all the hotel was slightly overpriced no doubt because of their closeness to the airport.

Partner

8/10

Excellent

04 Jun 2026

Michael

Good checking

2/10

Poor

03 Jun 2026

Hava

DID NOT OWENER RESERVATION OVERBOOKED 20 PLUS ROOM WE HAD NO WHERE TO STAY TILL WE FOUND ANOTHER HOTEL AT 2 AM

10/10

Exceptional

01 Jun 2026

Sandeep

Non

Partner

10/10

Exceptional

31 May 2026

Stephen

Close to airport, morning shuttle, small but good restaurant for a decent meal on a layover. Very friendly and helpful desk and restaurant staff.

Partner

8/10

Excellent

31 May 2026

Uran

Decent place the toilet wasn’t working just everything was old in the room

10/10

Exceptional

29 May 2026

Sophia M

Was great overall

Friends

10/10

Exceptional

26 May 2026

Jahdeja

Overall pleased with my stay, I will be back!

Partner

8/10

Excellent

26 May 2026

Nathan

Friendly staff

10/10

Exceptional

25 May 2026

Cassandra

Small restaurant downstairs was very convenient. Nice stay after getting off an international flight.

Partner

8/10

Excellent

25 May 2026

Sharon

Very clean and quiet hotel. However, mattress way too soft and bath towels to old and worn. An upgrade on the towels well needed.

Thanks

Partner

10/10

Exceptional

24 May 2026

Cheryl

Amazing experience

Partner

10/10

Exceptional

24 May 2026

Sonia

Everything was on point, clean, well maintained, courteous staff, valet parking.

Partner

8/10

Excellent

24 May 2026

Quevia

Air conditioning noisy , room size small, good shower.

Self

6/10

Pleasant

24 May 2026

mohammed

We had to wait for the \"free shuttle\" for almost an hour and it didn't show up. So we had to pay for the transportation. The two ladies receptionist didn't at least say \"sorry\"
The room wasn't clean and we reported that to another receptionist the next day who changed the room with another one which was a little bit cleaner.
The food was good and the lady who serve at the restaurant was very nice and helpful.
There was a nice guy who took care of our luggage and provided us with a delicious ice-cream in the second day.

Friends_and_family Family

8/10

Excellent

23 May 2026

Kimberly

Good airport hotel. Couldn’t hear any planes, either. Beds are quite small, but everything was clean. Shuttle was reliable.

Friends_and_family Family

8/10

Excellent

23 May 2026

Paul

Clean room, nice staff, expensive parking.

Self

8/10

Excellent

23 May 2026

Joan

My fiance and I checked in late. The bar was closing and we asked for water, the friendly response was complimentary water was already in the room. We searched the room and their was not water. Besides that, the room and bathroom was very clean.
I would stay again as needed.

Partner

10/10

Exceptional

21 May 2026

michelle

I got stuck there during a winter storm. Room was cleaned daily. The staff was very helpful & friendly, They helped me find my Marriott number. Hot cocoa tea was provided during the storm. Breakfast had good options, which I enjoyed.
Airport Shuttle was on time and helpful and got dropped straight to the gate.

Family

10/10

Exceptional

21 May 2026

Omaima

The best thing about the hotel is the people working there. They are the reason we come back every time we're at the airport. Junior Azize has been outstanding 👏 he helped us several times and every time went above and beyond a good service. He helped us with bags, complementary services ( ice cream, fruit and cheese, and wine ) and checked on us every time we were at the lobby

Family

10/10

Exceptional

21 May 2026

Heather

The Front Desk Staff was Amazing. I called early in the day to make them aware of a late Check In and the Lady (Kathleen) was very reassuring that it was fine.
My Birthday was the Day before and they upgraded my Room and the Restaurant even gave me a Slice Of Cheesecake which was Delicious.
I will definitely stay there again in the near future and I highly recommend it.

Self

2/10

Poor

21 May 2026

Rajiv

No room available when checkiing in. Water leakage. Was sent to another hotel which also had no rooms.

10/10

Exceptional

20 May 2026

Christina

Convenient location to the airport with complimentary 24 hour shuttle service. Staff were very welcoming. Room was clean & comfortable bed. I would definitely stay here again.

Self

10/10

Exceptional

20 May 2026

Melissa

It was very clean and the staff was very helpful

Partner

8/10

Excellent

20 May 2026

Ian

Nice welcome. The room was clean and in good condition. The dinner menu was limited but was okay. The only problem I had was trying to contact the property when I arrived at the airport to arrange the shuttle. In the end I found the hotel shuttle bus location at the Federal Circle and just waited until the bus turned up.

10/10

Exceptional

20 May 2026

David

Very nice staff. Allowed an hour extra at check out..

Partner

8/10

Excellent

20 May 2026

Kurn

Room clean and slightly outdated. Rubber needs to change in the shower . Housekeeping services were good. Convenient location.

Self

4/10

Poor

19 May 2026

alka

The bathroom door was a sliping door, heavy and on a top slider.. It almost fell on me,, Yike's We had to shower and go to the bathroon with closing door, Also the faucet in tub leaked. I did let them know but they did not come as long as we were there. The room next door played music all night, We asked the concierge to tell them to stp as I had to wake up 4 in morning, but they did not. The front desk knowcked their door but were unsucessful. We checked out early

Family_with_children

8/10

Excellent

18 May 2026

Karen Daniela

Good service and close to the airport.

Partner

10/10

Exceptional

18 May 2026

Omasan

The staff were friendly and nice. Ready to help whenever you have a question. The complimentary coffee in the mornings was really good; the only downside is that this hotel does not have complimentary breakfast included. The shuttle service is a plus and very convenient a ride to the nearby JFK airport.

6/10

Pleasant

16 May 2026

Junor Rene

Room was clean but elevator seemed old and made sounds. Also the floor in the breakfast area was not clean. They needed more staff.

While the staff were very pleasant, I had a billing issue as they couldn't see that I paid for my room via Orbitz and I was accidentally charged again for my stay. Took some time to investigate the matter.

Self

10/10

Exceptional

16 May 2026

lakshmipathi

Did not have

Self

2/10

Poor

15 May 2026

Greg

They lost my reservation. Despite the reservation being conformed on-line. I had to sleep in the airport.

10/10

Exceptional

14 May 2026

Melanie

This was a great hotel for JFK layover. They have a prompt airport shuttle and had good food and drink options available late at night and in the morning. They have a clientele made of pilots and airline staff so very accommodating. Staff was wonderful. Beds comfy and rooms were quiet!

Partner

6/10

Pleasant

13 May 2026

Fengjie

Poor maintenance of the room. Good staff.

Self

8/10

Excellent

13 May 2026

José

Nice stay. As expected

8/10

Excellent

11 May 2026

Hector

Great place to stay if you have an early flight back in JFK, and wish to stay close.

Partner

8/10

Excellent

11 May 2026

Susan

Dinner was good and reasonably priced, complementary coffee was nice, shuttle to the airport was terrific.
Cons: clock did not work, but used our phones, tv was confusing to use. Overall it was a decent place to stay.
Our waitress was the best. Sorry, we didn’t get her name

Partner

10/10

Exceptional

10 May 2026

Carlos

If you are going to NY, this is definitely a hotel to stay. Staff very friendly. Close proximity to the city and other points. I’m definitely going to stay going forward

Partner

10/10

Exceptional

06 May 2026

Natalie

A clean and easy airport hotel. Everything was smooth from the airport shuttle service to check-in, to the fitness center, and restaurant.

Self

4/10

Poor

06 May 2026

Murtaza

not clean and t

8/10

Excellent

04 May 2026

Michelle

Not my first stay there. I love everything about the hotel including my room view. My only disappointment is it not having hotel parking for guests. Finding a park on the street can be very challenging especially on weekends.

Self

10/10

Exceptional

03 May 2026

Ravi

Very good location

Partner

10/10

Exceptional

03 May 2026

Brittnay

I have no complaints at all

Self

10/10

Exceptional

02 May 2026

Chadwick

It was excellent

Self

10/10

Exceptional

29 Apr 2026

Christine

Airport shuttle left hotel promptly and dropped us right at terminal, staff very friendly and helpful.

10/10

Exceptional

27 Apr 2026

Wilmer

Great shuttle service, clean rooms, great customer service!

10/10

Exceptional

26 Apr 2026

Rosa

It was great- Friendly staff and close to airport-

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

ROSALIND

The staff was great. Very welcoming and helpful.The shuttle is a great plus.

Friends

10/10

Exceptional

25 Apr 2026

Leah

Clean, great bartender, comfortable beds. Only downside was that the room doors slam.

Self

8/10

Excellent

22 Apr 2026

Donna

Staff is great. Restaurant is great. Overall room is good. Bathroom was out of soap for showering and A/C didn’t work well.

10/10

Exceptional

20 Apr 2026

Sarah

I booked that room due to an early morning flight from JFK. The airport shuttle was fantastic, frequent, and with friendly, helpful drivers. The front of house staff were equally amazing, with recommendations about how early to get to the airport, which shuttle to take, etc. I left too early to get breakfast and just showered and went to bed when I got there, so I didn’t have a chance to hang out at the bar or have food there. I ran into a woman from the housekeeping staff at 4:50 in the elevator whose greeting and spirit just made my day! I will definitely stay again for travel ease. It was so easy to take the train from Grand Central, switch to the Airtrain and then take the shuttle to the hotel & back to the airport! Loved the whole experience!

Self

8/10

Excellent

16 Apr 2026

Olga

Room surfaces were dusty. The hotel has a small lobby, not much place to sit at. It has a small bistro in the lobby that serves breakfast, lunch, and dinner, along with Togo items.

Business Self

10/10

Exceptional

15 Apr 2026

Patrick

Very helpful staff

Self

10/10

Exceptional

12 Apr 2026

Emilee

Very helpful staff and nice clean room for a quick stay ahead of a flight.

Family_with_children

6/10

Pleasant

11 Apr 2026

Renee

Breakfast is not included in room fee, but the rests served a very good breakfast.
The hotel room was in disrepair. The bathroom sink faucet was broken. The room had not be dusted in a long time or furniture wiped down. The thermostat needed replaced, as you could not read the buttons.
This is so disappointing considering the good reputation Marriott has, and the amount of money paid for this room.

Family

6/10

Pleasant

11 Apr 2026

Kenhai

Everything was satisfactory.

Family_with_children

2/10

Poor

06 Apr 2026

Cathleen

I got to the hotel and despite having a reservation, they did not have a room for me. They transferred me to another property. I was not pleased with the lack of notice, or the inability to honor my reservation.

Self

8/10

Excellent

06 Apr 2026

Amy

Very nice staff. Shuttles in terrible condition. Restaurant is nothing more than a bar with premade food

Self