Hilton Garden Inn Queens/JFK Airport

10/10

Exceptional

10 Jun 2026

Willlie

Great hospitality

Self

10/10

Exceptional

09 Jun 2026

Catalina I

Clean, comfortable property located near JFK. The rooms are modern and well maintained. Breakfast was good but a bit disorganized.

Self

10/10

Exceptional

06 Jun 2026

Amina

Clean, comfortable, & customer service /receptionists all wonderful. The free shuttle to the airport is a nice perk. Thanks

Friends

8/10

Excellent

05 Jun 2026

John

Clean linens each day would be good

Self

10/10

Exceptional

02 Jun 2026

Bibi

Everything was perfect

Family

8/10

Excellent

31 May 2026

Jeremiah

The room was spacious and clean.
The staff was courteous and helpful.
I enjoyed my stay very much even though it was a single night.

Self

2/10

Poor

30 May 2026

ELMOOTAZBELLAH

Only good if you want to get to an early flight next morning, otherwise avoid.

Partner

6/10

Pleasant

29 May 2026

Eric

We had to change rooms because the A/C did not work. It took some convincing to get the front desk to do it. But after 45 minutes and a maintenance tech in the room at midnight they finally agreed.

Partner

6/10

Pleasant

28 May 2026

Eric

We wanted an easy pickup from baggage claim and drop off to departures at the airport. The shuttle is to and from the airtrain at the car rental location. Better than nothing, but not what we expected. Other airport shuttles we've had in the past went to and from hotel to the airport.

The room clean and spacious.

Partner

4/10

Poor

27 May 2026

Bentley

Property is not worth $250 a night on average.

Self

10/10

Exceptional

27 May 2026

Nichole

The staff are very friendly and professional. At all times we felt safe and comfortable. Breakfast was enjoyed after checkout in the lobby as I finished up work before heading home. Would definitely stay here again. Thank you!

10/10

Exceptional

26 May 2026

Ola

Stafff are very efficient. Nice location

10/10

Exceptional

24 May 2026

JoEllen

Very helpful staff, stayed here bc close to JFK Airport. Only thing, their shuttle would not drop you off at your airline terminal, instead all were dropped off or picked up at only one location. Pretty far when lugging suitcases.

Self

10/10

Exceptional

24 May 2026

Amanda

Close to airport

Self

6/10

Pleasant

24 May 2026

Dennis

The sheets on the bed are far below standards for a Hilton. It is conveniently located to JFK. Shower was great and the tv was great. Great ac

Friends_and_family Family

6/10

Pleasant

24 May 2026

Bernadette

The receptionist, on check-in was kind enough to allow us a later check-out next day, than standard. We had checked in at 1 am so a check-out at 1 pm next day was helpful and kind of him. We appreciated that.
The shuttle bus does not run after 11 pm, and as we were arriving later, and did not have roaming packages on our phones we could not call a taxi. We had to bribe the bus from another hotel that was running that late to drop us off at our hotel.
In the future, I will pay more attention to the time the shuttle stops running, and will stay at a hotel with a shuttle that runs later in the night. Lesson learnt!

Partner

10/10

Exceptional

22 May 2026

Barbara

The bed was comfortable

Self

8/10

Excellent

22 May 2026

Paul

Nice staff. Great early shuttle to JFK. Restaurant was a little limited but great people working there.

Partner

2/10

Poor

22 May 2026

Connor

Disgusting is the best way to describe this horrific hotel. The whole place smells of sewage! The room dirty and uncomfortable. The staff could care lees and unhelpful. The shuttle never came either! We would have left but had an early flight and were stuck in the most miserable hotel ever. We still have not gotten over the rotten aroma.

Friends_and_family Family

2/10

Poor

22 May 2026

Katie

When we got to our room it was 97 degrees in there. Someone came and checked it but he kept saying oh its getting a little cooler in here and wanted us to stay in the room. After almost 30 minute he finally said yeah you should get another room. Seemed like they didnt want us to get anotjer room.even though it was way too hot in there to sleep.

Partner

4/10

Poor

21 May 2026

chendra

not much more to say if u are unable to make it and ask for cancellation well in advance you are out of luck. greedy people

2/10

Poor

21 May 2026

Jaehong

Worst experience. Arrived little past midnight after a long flight, check-in was delayed by 20 minutes due to \"cleaning\". Went in to the room just to find a room that was not made up for check-in. It took another hour for them to get us another room. We went in to the room and found that the bed size was smaller than what we paid for. We were too tired at that point to even bother going through another round of room exchange.

I'll make sure to not give another visit here.

Partner

4/10

Poor

21 May 2026

mignon

There was a line of 30 people trying to check in and one front desk agent. The air conditioner in our room did not work.

Partner

4/10

Poor

20 May 2026

Shante

Had a late check in due to a late flight. When I arrived to the hotel a little after 10 the check in line was out the door and there was only one person at the desk. It took so long to check in I had time to order DoorDash and get it while I was still standing in line( over an hour). The one person did a great job managing it alone

Partner

10/10

Exceptional

19 May 2026

Carolyn A

The breakfast menu offered options for everyone. The rooms were clean and the beds were very comfortable. The staff were pleasant and helpful.

Friends

10/10

Exceptional

19 May 2026

Catalina I

Clean, updated room. Many facilities on site. Good service. The restaurant was overpriced but fine, and convenient for a hotel restaurant. Very easy access to the airport, but shuttle is slower and less frequent than I would have expected.

Self

6/10

Pleasant

18 May 2026

Alicia

Perfect hotel when in a pinch. It was the closest, most cost effective option for an unexpected, same day reservation.

Overall, the hotel is outdated. The shuttle doesn’t pick up at the airport so leave extra time to commute via the AirTran which is where the shuttle transits to.

Fire alarm went off in my room because of steam from the shower which I found unusual. I took the alarm off the ceiling and reinstalled when the steam cleared. Alarm went off again. I kept it disconnected until checkout the next morning. When I installed it, it went off again so I left it on the night stand.

Self

2/10

Poor

17 May 2026

Lauren

I came in late after a canceled flight and I was standing in line to check in for a while. Finally got to my room and it was 94 degrees and the ac unit wasn’t working. We switched rooms and woke up at 3:30 am to the smell of sulfur. Apparently the waste facility next door was causing the smell but we had to leave then. Do not recommend at all.

Partner

4/10

Poor

17 May 2026

Sara

Unfortunately, I did not have a good experience at this hotel, which is rare for me with Hiltons. First off, we had to wait almost 40 minutes for the free shuttle from the airport. When I called customer service to check if they were still coming, I was told I was supposed to have requested a shuttle, even though nowhere in the directions from either Hilton or Hotels.com did it say you had to request this service. When it finally did come I even asked the other guests on the shuttle if they requested it and they said no, so that was very confusing. The shuttle driver was very nice though.

Check in was easy so that was nice, but upon entering my room, the entire floor smelled like weed, but I was too tired from traveling to be moved to a different room. The fitted sheet on the bed had 3 large stains….2 were makeup and one was something unidentified. Also the room was very very small.

The MOST important thing to note however was that this hotel is right by some kind of water treatment facility….so all night all I smelled was rotten eggs. I couldn’t get the smell to go away unless i ran the A/C the entire time, which made it freezing. Pillows were uncomfortable. Finally, in the morning the steam from my partners shower set off the smoke detector…which made for a terrible wake up after getting no sleep.

Partner

6/10

Pleasant

16 May 2026

Toni-Marie

Late check in never read messages prepaid room given away. Almost did not have room despite sending several messages that my plane was late. Check in agent not pleasant.

Self

2/10

Poor

16 May 2026

Kayla

Absolutely avoid staying here. Find a different hotel by the airport. This one is directly by a dump and a sewer facility. My room smelled so badly I thought it was carbon monoxide. I called the front desk at 3am. They sent a maintenance person up who confirmed it was not carbon monoxide. He opened my window and turned the fan off and said I could go back to sleep. I could not sleep due to the smell. I called again to ask if it was just my room or every room. They said every room. When I asked around in the morning, some people smelled it and some didn’t. Come to find out it is directly across the street from a dump and sewage plant. Expedia gave me a partial refund but the hotel did nothing.

Self

4/10

Poor

16 May 2026

Martha

Sewer oder in room, can hear next door neighbors and found a cockroach in the room

8/10

Excellent

15 May 2026

Michael

I realize that the first van in the morning is 6:30 AM so you're plenty of people in the lobby awaiting. It would be nice if the coffee service started at six instead of 630.

Partner

8/10

Excellent

15 May 2026

William

Reasonable for the area. Quiet, clean, and a convenient shuttle to the airport.

Self

10/10

Exceptional

14 May 2026

Tiana

staff was very helpful they seen i had a small child and offer the crib and set it up

Family_with_children

6/10

Pleasant

13 May 2026

William

Clean place though a bit tattered at the edges. Comfortable bed, however the building was lightly constructed, so the walls are thin. Quite noisy in the corridor till after midnight. Bring your white noise machine.

Self

10/10

Exceptional

13 May 2026

Althea

Rested and went to the airport!

Self

6/10

Pleasant

11 May 2026

Margaret

Food was good. Room was average. Night time lobby lighting was poor and uninviting.

Family_with_children

8/10

Excellent

10 May 2026

Catherine

Shuttle is frequent which is great. Staff at desk is great.

Self

8/10

Excellent

10 May 2026

Lea

Room size was nice. Bed very comfortable. Thermostat to the AC was confusing. Not any walkable places to eat. Restaurant in hotel pricey for amount of food we got. Burger, fries and glass of Coke $26. Shuttle to and from JFK was very nice.

Family

10/10

Exceptional

09 May 2026

Colton

Everything was excellent

Self

10/10

Exceptional

08 May 2026

Shari

Convenient

Friends_and_family Family

10/10

Exceptional

08 May 2026

TaNeya

Loved it. Breakfast was a bit pricey.

2/10

Poor

06 May 2026

Jennifer

My TV didn't connect to the wifi and they wouldn't change my room
It was just a disappointment

Self

8/10

Excellent

05 May 2026

Jacqueline

I was disappointed to be charged for checking in an hour early. And to be told I could only have one butter at breakfast.

That with the charging for water just makes the hotel seem penny pinching. I expect more from a Hilton.

Self

6/10

Pleasant

05 May 2026

MYRNA

No comment

Friends

10/10

Exceptional

04 May 2026

Angeli Lazaro De

The staff at this facility were very very helpful. Maybe next time, you should have more housekeeping staff whenever my family and I needed something. It’s really key to have a shuttle to and from the hotel to the airport. It saves my family and I a uber ride.

Family

8/10

Excellent

04 May 2026

Robert

Nice room and linens. Friendly staff

10/10

Exceptional

04 May 2026

Frances

This is a great hotel near JFK. The only negative was the noise of the city.

Friends

10/10

Exceptional

03 May 2026

Willlie

Great hotel!!!

Self

10/10

Exceptional

03 May 2026

Gaetano

Excellent beds and extremely clean thanks so much

Partner

6/10

Pleasant

03 May 2026

Sherman

It was average

Self

8/10

Excellent

03 May 2026

Philip

Great for a one night stay after landing late into JFK. Easy and convenient shuttle service.

Partner

10/10

Exceptional

01 May 2026

Oswaldo

Ideal para quedarse cerca del aeropuerto y salir temprano

Partner

4/10

Poor

01 May 2026

Elizabeth

An alarm went off at 12:30 pm from something malfunctioning nearby and took forever to shut off... The shuttle wasn't available for an early morning flight, and the restaurant on site was not very good and very expensive. The room was nice and the staff were friendly but overall I was not impressed

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Maiselyn

Room was very clean, staff was excellent Nandi and others very nice.
Breakfast I only had hot tea ,laundry was very clean
Over all my stay at Hilton Garden Inn was a very pleasant and enjoyable stay.

Self

10/10

Exceptional

22 Apr 2026

Colin

Excellent stay for one night and early start for flight back to UK.
Staff very helpful and welcoming.

Self

10/10

Exceptional

22 Apr 2026

Maria

Great location was arrived late for an early am flight out of JFK staff was friendly and location was convenient for both shuttle or Uber pick ups

Friends

10/10

Exceptional

20 Apr 2026

Sheryl

Really liked the convenience of this hotel! The restaurant was great and the shuttle in the morning to jfk was prompt! Just know this shuttle drops you off at the tram so you take the train to the terminal! We did have to squeeze in the train thru the first terminal! Then it opened up!

10/10

Exceptional

20 Apr 2026

Dexter

location to the airport. excellent.

Self

10/10

Exceptional

19 Apr 2026

Richard

Nice bar/restaurant on the main level which came in very handy. I was able to get something decent to eat without having to go out. The property is in the process of being updated, so there was plastic restricting some areas, but that didn't impact my stay. Very handy to have the free shuttle to take us to the airport train. Worked out well for us. Unfortunately, got in too late for shuttle service and I had to pay $70 for a taxi from the airport to the hotel. Crazy high price for a 5 minute ride!!!

Partner

10/10

Exceptional

18 Apr 2026

Jay

Great always

8/10

Excellent

18 Apr 2026

Tosanath

Location is the best. If you want to stay close to the airport. Shuttle to the airport but not at the terminal. Still need to take a train to your terminal. Keep in mind if you have many luggage with you.

Self

6/10

Pleasant

12 Apr 2026

warren

no on site parking available. Limited parking spots. Had to park on street

10/10

Exceptional

12 Apr 2026

Mark and Marcia

Don’t want to comment.

Partner

6/10

Pleasant

09 Apr 2026

Will

The staff was very nice. The noise from the street was a lot, but it is the city…

Family_with_children

8/10

Excellent

04 Apr 2026

jodi

Ok

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Joseph

Excellent service got my room key less than 5 minutes also excellent service with the driver to the hotel I would stay there again and recommend friends and family to stay there

6/10

Pleasant

03 Apr 2026

Nigel

Room was excellent. Clean and modern
Breakfast options were limited

The only complaint was that my room was next to a major road and the noise was uncomfortably loud. I checked the windows to see if they were open but I just saw ancient aluminum framed windows. They desperately need to get them replaced with modern dual glazed PVC windows to cut down the noise. The traffic noise woke me up twice in the middle of the night. Avoid room 200 or the ones above it. If the noise wasn’t there, it would have been a very comfortable stay.

8/10

Excellent

03 Apr 2026

Gloria

The reception staff (Jay) and the shuttle driver (Rodney) were very welcoming and remembered me from a previous visit.
The room was clean and I had dinner at the bar which was very good and tasty.

Family

10/10

Exceptional

03 Apr 2026

Vibekananda

Good

10/10

Exceptional

31 Mar 2026

Auralee

Clean room
Excellent customer service

10/10

Exceptional

29 Mar 2026

MARIA E.

Clean room. Nice staff

Family

10/10

Exceptional

28 Mar 2026

Ariel

The staff was great the shower pressure was a bit harsh but other than that clean rooms, good costumer service and hospitality.

Friends

8/10

Excellent

27 Mar 2026

Brithany

Room was clean and check in was pretty smooth

Friends

8/10

Excellent

26 Mar 2026

Gloria

The front desk lady on duty when I checked in was very efficient and made sure my needs were met.
The breakfast and dinner menus are varied and the meals I had were freshly prepared and hot when served by the friendly staff.

Family

8/10

Excellent

26 Mar 2026

David

Location was good. We stayed over before an early flight at JFK. Shuttle starts at five to JFK. Had a light dinner at the hotel’s small restaurant. Food was good. A little noisy road traffic in evening but died down later. Staff was very friendly and helpful. Room was very clean and seemed recently updated.

Partner

10/10

Exceptional

25 Mar 2026

June

DID not use the gym
room was clean

staff very helpful
did not use the laundry

Partner

10/10

Exceptional

23 Mar 2026

Robert

Property was renovated and everything was clean and the staff was friendly.

Partner

4/10

Poor

23 Mar 2026

Philip

Us as a deaf couple, the room did not have the “flashing” smoke alarm.
Also the driver for the shuttle bus did not have to mock me as a deaf man.
Overall, they need to update the alarm system and train the staff how to respect those who are disabled.

Partner

2/10

Poor

21 Mar 2026

Luz

Very bad customer service except the person in the breakfast.

Friends

10/10

Exceptional

19 Mar 2026

Asucena

Clean

Friends

6/10

Pleasant

19 Mar 2026

amzard

Noisy air conditioning

10/10

Exceptional

18 Mar 2026

monica

The staff was very kind and helpful, room was clean, location was perfect for us after having a delayed flight.

Family_with_children

8/10

Excellent

17 Mar 2026

Carlos

Great location if you need to be close to the airport but with that comes the airplane and train noises. Shuttle runs every 30 minutes so that’s convenient.

Friends_and_family Family

2/10

Poor

17 Mar 2026

Nolan

bed sheets smell bad

Partner

2/10

Poor

17 Mar 2026

Nolan

to much noise and the sheets smell bad

Partner

8/10

Excellent

14 Mar 2026

David

So do.

4/10

Poor

13 Mar 2026

Laureen

The toilet dis not flush— no jiggling could work so I had to take off the tank cover to lift the thing. What’s scary is housekeeping had to know this if they had actually cleaned the toilet after the prior guest. Never again

Self

10/10

Exceptional

13 Mar 2026

Meredith

Easy check in, staff on check in was very helpful and courteous, room was clean, easy to get to and from airport. I called ahead to check on status of shuttle and there was no issue with front desk providing and update and shuttle was right on time to pick my family up from JFK. Will stay here again next time we fly out of JFK. There is also some street parking in front of the hotel.

Family_with_children

2/10

Poor

11 Mar 2026

Rudy

Horrific. No late shuttle service!

Family

10/10

Exceptional

09 Mar 2026

Suzann

We only stayed till 4am to catch our flight. Had to pay for shuttle since the hotel's free shuttle doesn't start till 6am. Which leaves a lot of people paying. I wouldn't have picked this hotel if I had read the fine print.

Partner

10/10

Exceptional

08 Mar 2026

Neionie

Clean and staff was very helpful

Family_with_children

10/10

Exceptional

07 Mar 2026

Waldina

The hotel is perfect to stay to travel from JFK. The shuttle bus runs every half hour and on time.

Partner

10/10

Exceptional

04 Mar 2026

Ronyea

property was easy to find and offered free street
parking. the room was perfect for what i needed and front desk staff was so friendly and helpful

Partner

6/10

Pleasant

02 Mar 2026

Paul

Found human waste on soiled towel, hidden in dresser drawer, which was stinking up the room. Further looking revealed drug residue of white powder residue with drug paraphernalia under the sink, all of this found upon checking into room.

8/10

Excellent

02 Mar 2026

Xiaoling

average hotel

Self

10/10

Exceptional

28 Feb 2026

Ayesha

Very supportive and cooperative staff.

10/10