DoubleTree by Hilton New York JFK Airport

2/10

Poor

10 Jun 2026

Chuck

The only two good things that we can talk about is the proximity to the airport, and the shuttle was free.

Partner

10/10

Exceptional

09 Jun 2026

Franklin

No complaint

10/10

Exceptional

08 Jun 2026

Tara

Staff was very nice and check-in was good

Family

10/10

Exceptional

07 Jun 2026

Amanda

The staff was amazing! The property was convenient and quiet.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Joseph

Great location in relation to JFK. Don't get room 305. You hear highway noise all night. When requesting a room there you should ask for a room on the opposite side of the highway. It is a great hotel at a great price, clean, good amenities, good bar, nice crowd. Again, with the caveat I mentioned above the only reason you would have a highway side room is If you find truck and car noises soothing, then it is the room for you. I found it very deceptive not to tell customers in advance. I'm sure they have a lot of complaints about the highway side rooms.

Self

10/10

Exceptional

06 Jun 2026

Tywanda

Everything

Partner

10/10

Exceptional

06 Jun 2026

Amelia

The room was very large and comfortable. We just stayed the one night but everything went perfectly for us.

Friends

10/10

Exceptional

05 Jun 2026

Mr Paul

Great comfortable room with very quick check in

2/10

Poor

04 Jun 2026

Amardeep

The worst experiences i ever had in Double tree .There is no light and Air fan in Washroom plus the water has rust and we try to file a complaint no body cares .My niece she got rashes due to water .I will write another email to hotel as well

Family_with_children

10/10

Exceptional

04 Jun 2026

Andy

Everyone on the staff was so amazing.

This is maybe the busiest hotel I've been to before (it seemed non-stop 24 hours a day because it serves so much JFK traffic, etc).

And even though there were often 10+ people in the lobby (checking in, delivering packages for guests, etc), the staff were all so friendly and helpful (we were dealing with issues from flight delays and lost baggage, and they went above and beyond to take care of us).

Partner

2/10

Poor

04 Jun 2026

John

The A/C was making a loud noise when running that kept us up all night. There was a construction site just outside our window that had a night shift banging all night, the neighborhood was scary and there was no place to get a decent meal, the staff should not have been putting people in rooms on that side of the building and the hotel was not full as it was a Monday night after the weekend.

Family

10/10

Exceptional

03 Jun 2026

Christopher

Clean room

8/10

Excellent

03 Jun 2026

Morten

bar staff was exceptional!

Partner

4/10

Poor

03 Jun 2026

Martin

Avoid at all cost - spend a little more and stay at the Hilton which is a short walk away - I’ve stay there before and it’s far better on every level

8/10

Excellent

03 Jun 2026

Karen

It is a bit dated and rundown in certain areas. Everything was very clean, the beds were comfortable, and the staff were competent and kind. It is in a loud surrounding area, but that should be expected off the highway and near an airport. Really appreciated the on-time airport shuttle so early in the morning!

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Linda

It was a quick in and out stay and the staff was fantastic.

Friends

10/10

Exceptional

02 Jun 2026

Shaokang

The staff members (at the front desk and at the valet parking) were all very nice and helpful.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Jack

The staff members were very helpful.

Partner

8/10

Excellent

02 Jun 2026

Regina

great property near airport. Close to Marriott which has a good restaurant. Road noise a little loud cause it is near airport and freeway. Great shuttle service and drivers very nice. Great staff that communicate with you through your entire stay.

Partner

10/10

Exceptional

02 Jun 2026

james r.

The room was like new and clean

Partner

8/10

Excellent

01 Jun 2026

Jon

The room was clean and beds comfortable. We needed airport shuttle transport and were informed that it was only offered at times that were not helpful for our flight, so we ended up paying for Uber rides to and from the hotel.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Amitkumar

Excellent property.

Family_with_children

8/10

Excellent

31 May 2026

jean

Very helpful in being able to call and get a human who could answer questions, ue. Where to catch the shuttle to the hotel. Very friendly. Airline crews stay there so you know it’s alright. Very clean and comfortable. I stayed one night on my way back from overseas because I could not get a flight out the same evening. For that reason it’s perfect.

Self

10/10

Exceptional

30 May 2026

Ronand

Clean Room

10/10

Exceptional

30 May 2026

Ronand

Clean Room

Self

2/10

Poor

29 May 2026

Latisha

Staff very rude. Shouldn’t be working in customer service. Not helpful at all.

Friends

10/10

Exceptional

29 May 2026

Malcolm

good

Partner

10/10

Exceptional

28 May 2026

Isabel

All was excellent!

Self

10/10

Exceptional

27 May 2026

Maria

Nice place to stay and close to the airport

Self

8/10

Excellent

25 May 2026

Harold

Disappointed by buffet only in dining room

Partner

6/10

Pleasant

24 May 2026

David

The staff was great, it’s very convenient to the airport & our room was comfortable, but the place didn’t feel very clean. The lobby area, lobby bathrooms, public hall ways were not well kept. Our bedding was very comfortable & clean, but other areas of the room had stains & just seemed not up to par for a Hilton property. Of course the prices at the convenient market are offensively high.

Family

6/10

Pleasant

23 May 2026

Tyrone

The stay was great. I enjoyed the atmosphere. Staff was great. Only downside was I had Amazon packages arrive but one went missing. The staff was helpful with searching and accommodating me

Partner

4/10

Poor

23 May 2026

Connor

I paid for breakfast with the price of the room and still had to pay for breakfast separately! Not cool.and need this to be fixed.

Self

10/10

Exceptional

23 May 2026

Edwardo

Check in was easy and fast. Room was clean

10/10

Exceptional

23 May 2026

cirenia

very clean and confortable bed and pillows.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Ronald

Great location close to JFK airport if you need to stay local

Shuttle service from Federal Circle Air Train location to hotel was excellent and runs every 30 mins

Very clean hotel rooms, very comfortable beds, good bar, quick check in\out at reception desks

Self

8/10

Excellent

23 May 2026

Kelly

Clean place, friendly and helpful staff, and free shuttle. Beverages were $5 for water or for a Coke.

Partner

4/10

Poor

23 May 2026

Marilyn

The complimentary shuttle service to and from the air port is a joke. I waited almost an hour. A neighboring hotel driver felt sorry for me and gave me a ride to the Double Tree. The staff was dismissive and unconcerned. I will choose the other hotel next time.

Self

8/10

Excellent

22 May 2026

Ian

Pleasant staff, expensive for what you get. Restaurant had limited choice, breakfast was okay, you could have a choice of hot food, cold fruit choice and pastries, you would not go hungry. Near to JFK, but nothing else around.

Partner

10/10

Exceptional

22 May 2026

Jalaysia

Clean room great privacy

Partner

8/10

Excellent

21 May 2026

Sharnelle

Don't have a lot of luggage as there are no luggage carts, which i find very weird for an airport hotel. And no one to assist with luggage.

Self

10/10

Exceptional

21 May 2026

Deborah

This is so close to JFK and all the staff were so helpful on a night when storms cancelled or delayed hundreds of flights.

Business

6/10

Pleasant

21 May 2026

Susie

Just ok

10/10

Exceptional

21 May 2026

millard

This hotel is very modern/ up to date Check in staff very friendly. Close to airport with shuttle service.
Will definitely stay here again.

Family

8/10

Excellent

21 May 2026

Kin Keung

在機場位置附近這間酒店較為新。唯獨是早餐的時候時，我本身預訂時已經加入早餐，但餐廳職員還向我收取

Self

10/10

Exceptional

20 May 2026

Raed

Very nice and clean property. Excellent cooperative staff. I needed a 1 night stay and it was perfect for me.

Self

6/10

Pleasant

19 May 2026

MATTHEW

Bad customer service. Called regarding airport shuttle numerous times and no one picked up.

Partner

8/10

Excellent

19 May 2026

Jennifer

The hotel was clean, beds and pillows were comfortable. The dinner buffet is very expensive for just 5 or 6 items and 2 types of drinks to chose from. The parking cost is absolutely ridiculous after paying a ridiculous amount for accommodation. The cleaning staff was most friendly front desk staff could shape up on their customer service skills!

Family_with_children

6/10

Pleasant

19 May 2026

Martin

Close to the JFK airport and they have a free shuttle to the airport. The property itself was good but very limited food and beverage options and noisy because it’s right by the freeway. Really the only reason to stay here is if you want to be close to the JFK airport. Otherwise there is no point. The staff did their job but they aren’t the friendliest people around.

Partner

10/10

Exceptional

18 May 2026

Evelyn

The rooms was very clean. The bed was so comfortable, I hate I had to leave. The staff was very knowledgeable and helpful. Will be back to stay here when I'm back in New York. Evelyn Rosemond from Atlanta Ga.

Family

8/10

Excellent

18 May 2026

Muneeb U

Clean rooms, nice shuttle service and helpful staff. What else does a traveler need?
I would stay there again.

Self

10/10

Exceptional

18 May 2026

James

Everything was excellent. Wish they would offer a breakfast but there is a sundry and restaurant on site.

Family

10/10

Exceptional

17 May 2026

Biwendy

Great service

2/10

Poor

17 May 2026

Ushakant

Elevator trash around
Lobby could have been at least swiped
Or run vaccum
Called for parking and responder never comeback on phone but hang up after 20 minutes hold

10/10

Exceptional

15 May 2026

Patricia Alvarez

Perfect location, amazing food and service.

Family

10/10

Exceptional

15 May 2026

Brandon

Very close to the airport, the room clean and very comfortable. I had a great experience.

Self

10/10

Exceptional

15 May 2026

Kevin

Room was very clean. Staff was very nice. Very convenient shuttle service to JFK

Self

6/10

Pleasant

14 May 2026

Rainer

Grumpy staff and long wait time. Some small hairs on the bed. Breakfast was gross.

6/10

Pleasant

13 May 2026

Candida

The lobby is not welcoming, too bare, no decoration, very plain. The rooms are better, clean and bed is comfortable.

10/10

Exceptional

13 May 2026

Susan

The beds and bedding were very clean, crisp and comfortable.

Friends_and_family Family

8/10

Excellent

13 May 2026

Corine

The property was cleaned, well kept, staff were pleasant, friendly and helpful.

The downside for me was the amount it cost to park. Luckily I only stayed for one night,

Friends

8/10

Excellent

12 May 2026

Danielle

Nice and close to the airport, friendly and helpful check in staff, nice room with Crabtree and Evelyn toiletries. We didn't try the breakfast so can't comment on that. There is a complimentary shuttle to and from the airport every half hour which is very convenient although it was in quite poor condition inside.

Partner

2/10

Poor

12 May 2026

Kia

I arrived from Jamaica after a long vacation, planning to stay at the DoubleTree before driving back home to Connecticut the next morning. I called the hotel to arrange an airport shuttle for 7:30 PM, but after waiting nearly 40 minutes — while watching several other hotel shuttles come by multiple times — I called the hotel twice to check on it. Both times I was told it would arrive in “10 minutes.” The shuttle finally arrived after 8:30 PM.

When I got to the hotel, however, Josiah was extremely helpful, kind, and accommodating. I honestly felt bad for my attitude and the way I spoke to him on the phone earlier because, despite the situation, he remained professional and understanding throughout. He is truly the only reason I would consider staying at this hotel again. The rooms were okay nothing special but clean . Breakfast was surprisingly very good but they guard it like the police if it’s not included in your reservation.

Partner

8/10

Excellent

11 May 2026

Jenny

We stayed at Doubletree for one night to take advantage of the proximity and airport shuttle for a very early morning flight. The property was a bit dated but the room was clean and spacious and the staff were very friendly and helpful. We had no issues with the shuttle, which was right one time and quick to get us to our terminal. This may be the case with all the hotels in that area, but the external noise can be heard in the rooms so if you’re sensitive to noise, make sure to have some ear plugs handy.

Family_with_children

6/10

Pleasant

11 May 2026

Patrick

Long wait for hotel shuttle after a 15-hour flight and long wait at passport control. Not good service. Very frustrating. If I had known this was the case I would not have booked, and will not make this mistake again.

Self

10/10

Exceptional

11 May 2026

Donna

Great hotel. Walking distance to airport

Partner

6/10

Pleasant

10 May 2026

Jennifer

The room was fine, the bed comfortable. There was no toilet paper in the bathroom. There was Kleenex, but no TP. It took my 25 min waiting in line to be checked in. I was so tired b/c of traveling all day from Europe that I had no energy to complain about it. I don't know if the hotel's understaffed, but I paid $200+ to stay there.

Self

8/10

Excellent

10 May 2026

Angela

It was a decent stay.

Partner

6/10

Pleasant

10 May 2026

Graeme

An airport hotel in \"The city that never sleeps\". Bar closes at 11pm and check in closes at 12. Horrible smoking area. Room OK. Staff less than welcoming. Transfers uncomfortable and randomly timed.

Friends_and_family Family

8/10

Excellent

09 May 2026

Gelde

Bom para quem vai ficar pouco tempo em NY e quer ficar menos tempo no transito para o aeroporto

Partner

8/10

Excellent

09 May 2026

Haissam

Good location for JFK travel

Partner

2/10

Poor

09 May 2026

Georgea

They 1/2 clean your room — over charge for parking because of the location you have actual people living out there cars on the streets surrounding the hotel so it makes u scared to park your car outside even if there is parking available

Family_with_children

2/10

Poor

08 May 2026

Amar Sivaji

First hotel where there was no trolley available to carry luggage inside and staff offered no help to address my luggage situation

Self

8/10

Excellent

08 May 2026

Ellen

The eggs at breakfast were inedible. Although staff was very accommodating

Partner

8/10

Excellent

07 May 2026

Jackson

Nice staff, room was nice but not well cleaned

Partner

10/10

Exceptional

06 May 2026

Albert

It was excellent. Great scrambled eggs and I loved the turkey sausages. See you again in another week!

Partner

10/10

Exceptional

05 May 2026

Yasmine

Helpful staff
Clean Room
Reliable shuttle service

Business

10/10

Exceptional

04 May 2026

Rajendra

Absolutely wonderful experience even fo the 1 night,
Amanda was a true professional and an asset to any organization.

raj

Self

6/10

Pleasant

04 May 2026

Danny

It was a bit of a downtrodden place, but the shuttle to the air port was great.

The climate in my room didn’t work and the food at the restaurant (the people there were terrific) was not so good.

I had an early flight, so I went with a less expensive place, which was OK all in all.

Self

10/10

Exceptional

04 May 2026

NOURA

Nice place to stay in.

10/10

Exceptional

04 May 2026

chendra

room was great bed comfortable; staff accommodating . Appreciated the airport shuttle and the dinner buffet

Self

8/10

Excellent

04 May 2026

Dean

Great, relatively affordable option near JFK. I’d stay here again without hesitation.

Self

10/10

Exceptional

04 May 2026

MADHAVI

Good

Self

10/10

Exceptional

03 May 2026

Anne

Y

10/10

Exceptional

03 May 2026

Angelique

My stay was quick just over night the room was very clean. Nice small bar food was good.!

8/10

Excellent

03 May 2026

Urdine

Stayed at the DoubleTree by Hilton Hotel New York JFK Airport and had a positive experience overall. The staff were pleasant, professional, and welcoming. Check-in and check-out were both quick and efficient, which made the stay very convenient.

My only frustration was the valet parking. The communication around it wasn’t very clear. There was no obvious signage explaining where to pay or how much it would cost, and the information provided by staff felt a bit vague.

Aside from that, everything else was great. The room was clean, spacious, and well-maintained. The beds were comfortable, although the pillows could be a bit firmer for better support.

Overall, I enjoyed my stay and would definitely consider staying here again.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Rose

let me start with the airport shuttle, waited for almost 45 min after calling the property . Staff at check in was polite and helpful , however during checked out when needed some small change for tips. the staff at the counter was every unprofessional by showing the attitude. Room is clean but the mattress is old and sank in and edge of the bed curve out. Need replacement. carpet at the coridor is dirty. The only restaurant at the hotel need improvement , besides pizza , nothing is presentable at all. way way to salty. to be frank, i was pretty disappointment with this one, not the standard of DOUBLE tree i am use to .

Partner

10/10

Exceptional

02 May 2026

Eileen

Clean room. Breakfast options were great. Staff was friendly, courteous and helpful. Fast check-in

Partner

6/10

Pleasant

01 May 2026

Jennifer

Shuttle took more than An hour to arrive!!

Business Self

8/10

Excellent

01 May 2026

Winnie

Being a Hilton Honors member, I was surprised that they charge $25 per person for continental breakfast. I guess that’s in New York City.

Partner

10/10

Exceptional

30 Apr 2026

David

Very professional and welcoming staff across board. Nice stay.

Self

10/10

Exceptional

30 Apr 2026

Alan

All good!

10/10

Exceptional

30 Apr 2026

Joseph

.

4/10

Poor

30 Apr 2026

Rajesh

Room is very noisy.

Family_with_children

10/10

Exceptional

29 Apr 2026

robert

Very modern, clean and efficient hotel. Staff were friendly and professional. Room was modern , spacious and well thought out with fridge, microwave and necessary amenities.

Partner

10/10

Exceptional

28 Apr 2026

David

Stayed only one night, hotel has a nice little bar and restaurant, food was good and all needed was available.

Self

4/10

Poor

28 Apr 2026

Angela

It was ok

Partner

10/10

Exceptional

28 Apr 2026

Andrea

The room was clean & staff was very helpful, especially Latoya. We were first time visitors to the city & she graciously took the time to give us directions, even writing them down & telling me about a helpful app where I could buy tickets for the Long Island Railroad. She made our venture out alone so much easier!

Partner

10/10

Exceptional

28 Apr 2026

Merveilles

I really enjoyed my stay at the Doubletree by Hilton. Everything went well, great and helpful staff. Breakfast was delicious.

Self

8/10

Excellent

27 Apr 2026

Boguslaw

Not applicable