Holiday Inn Express JFK

10/10

Exceptional

18 Jun 2023

Suria

Friendly staff and clean room.

Leisure Partner

2/10

Poor

14 May 2023

Yao

You cancel my booking out of the blue. I never make a reservation by your Hotels.com. I also want to tell all of my friends about your rude and non reasonable way to your customers.

Business

2/10

Poor

14 May 2023

Julia M

Jfk inn canceled our reservation with them hours before our check in and emailed me that they would book me at another hotel but never did. I don't recommend jfk inn.

Leisure Family

6/10

Pleasant

12 May 2023

Hassan

The place is outdated. Needs to be renovated

Leisure Self

4/10

Poor

11 May 2023

Annette

The staff was friendly and helpful but this property is located in a neighborhood with few amenities. It provided an inexpensive place that was close to JFK Airport and included free shuttle to meet an early morning flight.

Leisure Family

6/10

Pleasant

08 May 2023

Barbara

Rundown facility. Needs a major overhaul.
No elevator?
Staff was nice, but the facility verged on scary.
The price was right

Leisure Self

2/10

Poor

07 May 2023

sean

This place is dirty. People making noise all throughout the night. Felt unsafe. Door didn’t lock. Basically a place for drug users, homeless and prostitutes.

4/10

Poor

07 May 2023

Garrett

A rundown facility is a sketchy part of town. Old furnishings and dirty carpet. Made it through the night in one piece. Next room a woman was crying help and banging on the door. Took the first shuttle out the next morning.

Business Self

8/10

Excellent

03 May 2023

Patrice

Fine for one night stay with free shuttle to airport with free parking for the week. Good value for the service.

Leisure Family

2/10

Poor

02 May 2023

Michael

This is by far the worst hotel i have ever stayed in. Its stink, old, unfriendly staff. Run from this place. This shouldnt even be allowed to operate. Expedia you should remove this from your listing

Business Self

4/10

Poor

30 Apr 2023

Sidnie

No breakfast included as per advertised, the Hotel shuttle van seats were torn, hot water was on and off so it’d get SUPER hot for 2 minutes then it would be FREEZING water. The hotel was is worst shape than a Super Motel 6 but it was walking distance to a Burger King and 7/11 for food or drinks. Worst Hotel I have ever stayed at. I would never recommend or book again.

Business_and_leisure Self

6/10

Pleasant

30 Apr 2023

Jennifer

Overnight

Sketchy looking motel. However, shuttle service from the airport and the driver was really kind. Hotel is really run down but the rooms are fairly clean and comfortable. TV works. Wifi sucked from our room, barely got signal. No elevators - thankfully we travelled with carry-ons. Anyway it is what it is for a few hours of rest before our next flight.

6/10

Pleasant

27 Apr 2023

Julian

Staff was helpful. Noisy guests, but what you get when a place is inexpensive.

Leisure Self

6/10

Pleasant

26 Apr 2023

Genessa

More like a motel not really up to par.

Leisure Family_with_children

8/10

Excellent

25 Apr 2023

Andrea

The staff was very polite and efficient but no one helped me with my bags. The room was clean but the bathroom smelled very heavily of air freshener. The address around the. Hotel is sketchy, but I would stay again for the same reason I stayed this time. It's very close to the airport and it has a shuttle to the airport that leaves every hour on the half hour.

Leisure Friends

8/10

Excellent

25 Apr 2023

Jimmy

Security line was very long could’ve figured out a better system for that would be better

Leisure Self

8/10

Excellent

23 Apr 2023

Marilyn

Property was ok

Leisure Family

6/10

Pleasant

21 Apr 2023

Linda

was not to my Standard. Staff was not friendly.

Leisure Self

2/10

Poor

20 Apr 2023

Som

Service was terrible. Never going to stay again

6/10

Pleasant

19 Apr 2023

Pratik

Dirty blankets , lack of room service,

Leisure Family_with_children

2/10

Poor

19 Apr 2023

Ray

Worst hotel at JFK

Availability and price driven booking.
This was not the cheapest priced hotel however.
As I only needed to sleep for a few hours I thought it would be fine.
Huge mistake.
The hotel phones - all four - at Federal Circle pick up do not work. Not the responsibility of any hotel offering pick up here, I am sure they are all aware.
Took over an hour to contact the property and have the shuttle service pick me up.
Was -6c so not ideal.
The property is very dated and very dirty.
No heat in the room, again it was -6 and apparently no other room available.
The room was dirty, the heat did not work at all. Just cold air.
No extra pillow or blanket, bedding was not clean. Room smelled damp and clearly has a rodent issue.
Directly below the window was noise from assumably prostitutes. Seemed far too cold for that sort of activity, yet, there is no doubt that was the case.

Self

8/10

Excellent

19 Apr 2023

JOMAR

Convenient

Convenient for JFK airport, particularly due to the free shuttle that picked me up although it was approaching midnight. Spacious room and okay bed. Otherwise, pretty run down, but clean enough and with standard facilities like towels, shampoo, TV etc. Some lingering smell and traffic noise throughout the night. Still, for an overnight stay near JFK, I would recommend it. Decent value for money.

Self

6/10

Pleasant

18 Apr 2023

deepak

Ok for night stay

6/10

Pleasant

18 Apr 2023

Waleed

room was not as good as I expected

Business Self

8/10

Excellent

17 Apr 2023

Corey

No comforts in room other than a bed

Partner

6/10

Pleasant

14 Apr 2023

Conrad Sealy

The toilet seat covers was no good it was pealing off the towel was dingy smell like weed you all need a upgrade for real

Business Partner

2/10

Poor

11 Apr 2023

Brian D.

The place is a dump. Everything is broken.

Leisure Partner

2/10

Poor

11 Apr 2023

Ashutosh

I would never stay here again.

Business Self

2/10

Poor

10 Apr 2023

Verified traveler

Stay from Hell

The room was disgusted, it's like being in a construction zone, they`re exposed electrical wiring, exposed plumbing,
peeling paint, rusted faucet and the window had no curtain which exposed the room to the bright lights all night which makes sleeping very difficult.

Partner

2/10

Poor

09 Apr 2023

corby

Avoid this dump at all cost. I decided on staying here because it was the cheapest location with a free airport shuttle and immediately regretted my decision upon entering the property and solidifying the dread when I entered in the room. The place smells like it hasn’t ever been cleaned and the view is not much better. None of the outlets in the room worked so charging any of my devices was out of the question. The people working at the front desk were friendly and as helpful as they could be, but the property is horrendous. Do yourself the great favor and pay a few dollars more for an experience that will be so much better.

Leisure Self

8/10

Excellent

05 Apr 2023

Verified traveler

Did the job

We needed a clean room to spend the jight before a flight from JFK. We got what we needed. There is nothing nearby, unless you're driving, so bear in kind you'll be spending 50.00 plus to order ubereats.

Partner

2/10

Poor

03 Apr 2023

Rodrigo

Find somewhere else

Worst dump I have stayed in since backpacking in Morocco in the 80s. Can't believe this is advertised on hotels.com and that they charge $140!

Self

8/10

Excellent

31 Mar 2023

John

Decent good price

Outdated but clean . Shuttle service is good. The price is right. Some rooms can use maintenance.

Business

4/10

Poor

26 Mar 2023

Joel

Dirty

Leisure Self

2/10

Poor

25 Mar 2023

lana

Did not stay there hopping for a refund

4/10

Poor

25 Mar 2023

Joel

The first room was good. The last room was very smelly. Bathroom wasnt clean the towels very dirty. Room wasnt prepared. You really need to upgrade this place.

2/10

Poor

24 Mar 2023

Larissa

I like the staff at the front. But it was breakfast included but when I went there to have breakfast they said that they don’t serve breakfast anymore, they stopped that service but they only tell you when you already booked and you are there trying to find the area for breakfast. Also weird people trying to scam you.

Leisure Family

2/10

Poor

22 Mar 2023

Shanise

This is unbelievable omg

10/10

Exceptional

20 Mar 2023

Tavis

I loved the fact that my room was always clean! I would love to come back the hoes was cute over there also!!!

Fnf tazz

2/10

Poor

20 Mar 2023

Regin

Very rundown and dirty.

2/10

Poor

20 Mar 2023

Eleanor

There was conflicts with the price, their ad said one thing and they offered a much higher pricing. The front desk staff on arrival was arrogrant and un professional. The room had the bare miminal, there were cockroaches in the bathroom. The towels were dated, heating system noisy, other guests were noisy. I would not reccomend. I was over charged for the room.

Leisure Family

4/10

Poor

18 Mar 2023

Mattia

Rooms are dirty and smells bad

Business Self

2/10

Poor

14 Mar 2023

lisa

Was place in the basement. No remote for tv. No lock on door did not feel safe. Rt next
To exit door

2/10

Poor

13 Mar 2023

Medjine

Nothing it was the worst stay i had. The room carpet was so dirty, the hallway smell smoking. For $165 that was not worth it

Business Family

2/10

Poor

11 Mar 2023

Terrance

Worst ever

Smoke, prostitution, I didn’t want a smoking room, no breakfast.

Business

2/10

Poor

07 Mar 2023

Agenor

.

4/10

Poor

07 Mar 2023

Michael

We booked this hotel, in part, because of the advertised free breakfast. The first morning we headed to the lobby to ask about the breakfast and we were told that Burger King was the closest option and that the advertised free breakfast was the fault of Expedia and other 3rd party vendors who hadn't taken it down. They said they haven't had breakfast since the pandemic. So the blame is on Expedia? No. Their own building has a sign on it advertising free breakfast to this day.

Business

2/10

Poor

07 Mar 2023

Vinay Chander

d

8/10

Excellent

02 Mar 2023

Melissa

It was ok

Leisure Partner

8/10

Excellent

27 Feb 2023

Kay-Anne

The room was clean.

Business_and_leisure Self

10/10

Exceptional

26 Feb 2023

Matthew

At 2 in the morning they were great. Even offered in the future for me to save on the Uber and free shuttle

Business Self

2/10

Poor

24 Feb 2023

Wilza

I didnt like anything about the room the were dirty
What theu sales online was not it

Business_and_leisure Partner

4/10

Poor

21 Feb 2023

Sidney

Definitely a small step up from a crack motel.

This was a last minute stay, but it was something to be desired. The lights in the room were motion detected and they wouldnt stay on. The ironing board had questionable stains on it. I literally slept fully dressed. Would not recommend. This shouldnt have cost more than 50 bucks!!!

Friends_and_family Family

6/10

Pleasant

19 Feb 2023

Meir

Cheapest possible hotel…
Only reason I selected it was the price and the shuttle to airport service

Self

2/10

Poor

19 Feb 2023

PeiJung

It’s cheap but it’s not clean and it smells strongly

Business

2/10

Poor

17 Feb 2023

MD ABDUL

I request to Expedia that take out this hotel from your site, its not good hotel. Room not good at all. Smelling bed cigarette & mariona all the way. Receptionist attitudes very bad. No breakfast.

Business

2/10

Poor

15 Feb 2023

Erin

Tried contacting the hotel before my arrival to arrange services, still took 2hrs to get a shuttle. Staff seemed unkowledgable. There was a \"room mixup\" they checked in a different person. There were also roaches....

Leisure Family

6/10

Pleasant

12 Feb 2023

OLEG

Cockroaches on the wall

It was not really comfortable: broken furniture, old uncomfortable mattress and cockroaches on the wall. It is a really old hotel, but the service is good. The breakfast was not as well.

Self

6/10

Pleasant

12 Feb 2023

Dwayne

Inexpensive but unimpressive

Inexpensive, but you really get what you pay for. Its not the nicest hotel I've stayed at. Only semi positive thing is that the sheets appeared clean. That's the only reason i didnt just leave and go somewhere else. I think the main problem is that its an old building and theres only so much you could do with the rooms to make them feel comfortable, clean, and enjoyable.

Friends_and_family Family

2/10

Poor

11 Feb 2023

Maxine A

Never stayed, I left, I need to be refunded my money, the place was a mess.

Business_and_leisure Family

4/10

Poor

11 Feb 2023

Natasha

My sinuses were aggravated very badly for the duration of my stay from the carpet and maybe the heater. I was going through so much tissue I moved up to towels. There were no refrigerator or microwave in the room.

The bed and toilet were clean, the staff friendly and the price cheap.

Business_and_leisure

2/10

Poor

11 Feb 2023

Saad

It lacks cleanliness and elevators

Business_and_leisure Self

2/10

Poor

05 Feb 2023

James

I found two bed bugs in my room. Every was old and dirty and there was no breakfast.

Leisure Self

6/10

Pleasant

03 Feb 2023

Mohammad Sakil

Location is good but very dirty. Furniture/blanket conditions is very old & poor.

Business

10/10

Exceptional

02 Feb 2023

Satesh

Clean

Family_with_children

10/10

Exceptional

01 Feb 2023

Gilroy

House keeping is great

6/10

Pleasant

31 Jan 2023

ray

first it's in a slum. second the hotel is a dump. other than that it was great

Leisure Self

4/10

Poor

30 Jan 2023

Minakoemarie

The room was not equipped with a coffeemaker nor an iron.
No safe. I had to cancel my next day reservation.
The smell of the inn was not welcoming. I regretted to book my stay here

Leisure Friends

10/10

Exceptional

28 Jan 2023

Josephine

Clean room and great employees

Business_and_leisure Partner

6/10

Pleasant

28 Jan 2023

LAWRENCE

Convenience

6/10

Pleasant

27 Jan 2023

Rodney

No elevator..front desk lady had a bad discussion to a black guy, I don't know if that is a customer.good that they have complimentary coffee at front desk.bed is noisy, room smells old cgarrette

Leisure Partner

4/10

Poor

26 Jan 2023

Margaret

Never again

The check-in process was slow. At times it was confusing because the clerk was not sure of our reservation to keep our car there. When we open the door a bug flew out. When I brush my teeth, a bug was crawling up the wall. The floor was stained. The sheets were questionable.

Partner

4/10

Poor

24 Jan 2023

Louise

False advertisement no breakfast as advertised, need a lot of renovation, rug is stained and dirty in room, very noisy

Leisure Self

8/10

Excellent

21 Jan 2023

Mohan

Osm

10/10

Exceptional

20 Jan 2023

Donald

LOCATION PRICE SHOWER

Business Partner

2/10

Poor

15 Jan 2023

Malika

Terrible

The hotel is dirty, nasty terrible, and have roaches don’t ever stay there

Friends_and_family Family

6/10

Pleasant

14 Jan 2023

Joseph

Staff very friendly

Leisure Self

2/10

Poor

13 Jan 2023

Jeff

Misleading! No breakfast like website says. VERY OLD AND DATED, falling apart or bleached stains. I knew I wasn’t getting the Ritz, but nothing really positive about the stay.

Friends_and_family Family

8/10

Excellent

13 Jan 2023

Erica

The property is old and outdated. No surprise there. You get what you paid for. The rooms lack insulation, you can hear absolutely everything going on in the next room. The area around isn't nice at all. Very dirty and absolutely nothing to do/eat around. Not much they can do about this.
However, my room was very clean and it even had a mini-fridge and microwave. The carpet was old but didn't smell and surprisingly, the room did not smell like cigarettes either. The staff was super friendly. They even allowed me to check-in in the room a few hours earlier. The shuttle to the airport run all night, which was pretty convenient since l had to be at JFK at 4:30 AM.
Overall, stay here if you are just looking for a bed and a shower before or after your flight. Not a place for vacations.

Leisure Self

10/10

Exceptional

13 Jan 2023

Josephine

Great employees

Business_and_leisure Family

4/10

Poor

12 Jan 2023

Oluwatosin

Disgusting Rugs and Comforters. Super cold. Non working hitter.

Leisure

6/10

Pleasant

10 Jan 2023

Peter

OK for one night in a Pinch

Clean but a bit worn. Small bathroom. TV not wotking

Business

8/10

Excellent

10 Jan 2023

Lily

JFK Inn is a fine spot to stay if you've only got a short layover & need a place to stay overnight. Sheets were clean, shower water was hot, employees were friendly, shuttle ran well.

Business Self

2/10

Poor

09 Jan 2023

Rainer

JFK Inn rooms was so dirty. Unacceptable. Rooms that were advertising in the website was FALSE ADVERTISEMENT. Once inside the room, the first thing I saw was a roach running across the room. Roach powder surrounded the perimeter of the room. The furniture was completely old and falling apart. The desk chair was completely tear up. The desk chair had stains and the fabric was ripped . As for the beds, I pulled the covers and there was stains in the sheets. The cover sheets also had stains and strains of hair from previous visitors. The AC unit was filled with dust and the bathroom was not even cleaned. Not even 5minutes have passed and I went down to the front desk to get a refund because of the awful room and refund was. The environment of the hotel is horrendous. The hotel and the rooms smelled like weed. How can you bring your family and kids in this kind of environment????UNACCEPTABLE. Do not stay in this hotel, unsafe, dirty, surrounded area is dangerous and very bad customer service.

Leisure Family

4/10

Poor

06 Jan 2023

Erwin

They don’t have elevators and they sent us to a room in a kind of basement. Hallway was full of crap

Business

6/10

Pleasant

05 Jan 2023

Ernest

The room was very clean but they sprayed the room with an odor that irritated my sinuses and made me have a runny nose for 2 days. There was no working coffee machine.

Leisure Self

8/10

Excellent

05 Jan 2023

Michael

Basic motel and provided adequate lodging for a cheap price. JFK Inn is exactly what I expected at this low price and overall I was satisfied with my stay here.

Leisure Friends

8/10

Excellent

05 Jan 2023

Christian

None

Business Self

2/10

Poor

04 Jan 2023

varuni

Worst experience one can have of a hotel stay

It was horrible experience, I had booked it for my daughter since she was landing late in JFK from India . The linen was dirty , the room was scary, it was the worst experience she had of a hotel stay . They assured breakfast at the time of booking but refused in the morning as they had discontinued . Hotels.com should delist from their listing else people like me will loose faith on Hotels .com

Self

8/10

Excellent

03 Jan 2023

Chris

It's not super fancy or anything like that, but it was a safe clean comfortable place to be. The staff was great, especially Miss Cali with her find self. All and all I would say it was totally worth the price, and I would recommend it to others.

Leisure Family

2/10

Poor

02 Jan 2023

MARIA

😒very dirty

Leisure Self

4/10

Poor

02 Jan 2023

Sanjay

Rooms were dirty

Business_and_leisure Family

2/10

Poor

31 Dec 2022

teddy

No water , dirty

Business

10/10

Exceptional

31 Dec 2022

harmandeep

Fantastic

2/10

Poor

30 Dec 2022

Andrene

I declined to stay at this hotel because the rooms were run down, old furniture and I got there on December 28, 2022 there was screams coming for a room a lady was saying that the man she came there with was abusing her and someone should call the police, it was not a good experience I did not feel safe there so I decided to find another hotel I ended up staying at the Holiday Inn which was more expensive but it was somewhere to stay for that one night.

Leisure Partner

2/10

Poor

29 Dec 2022

Sasha

Nothing is good at this hotel it’s the worst I ever seen. Thy send a broken down van to picked me up. Than the hotel have no elevator thy don’t have not coffee maker no tea nothing for $158 total I would expect some tea or coffee no microwave. This is the worst I am so disappointed. Expedia don’t check these hotel ? I would never used Expedia no more.

Leisure

2/10

Poor

28 Dec 2022

Verified traveler

Filthy place

Filthy place. Cockroaches in room. No refrigerator or breakfast available
Shameful conditions

Partner

4/10

Poor

28 Dec 2022

DIEJUN

When booking shows free breakfast but only coffee/tea. Don’t have any towels. When checking out, I told the front desk that I will take a free shuttle to go to terminal 1.

Self

8/10

Excellent

28 Dec 2022

Barrington

No dining facilities. Lobby area is shabby.

Leisure Partner

2/10

Poor

27 Dec 2022

Terry

This is the worst hotel I have ever stayed in ever. The outside of the property looks horrible. The room is old not clean, the linen on the bed is stained. The carpet is worn and dirty. The curtains are torn. The bed is hard and worn out. I need a refund. I have photos if you need them. This is unacceptable

Leisure Partner