Name: Holiday Inn Express Jamaica - JFK AirTrain - NYC
Address: 97-18 Sutphin Blvd, Jamaica, 11435, US

8/10

Excellent

03 Aug 2026

Shah Ali

no parking place

10/10

Exceptional

03 Aug 2026

Bernard

Close to JFK Airport.

8/10

Excellent

02 Aug 2026

Charles

Maybe not the best area, but Hótel is spotless and clean. If needing a convenient stay right near major transportation stop, this can work well.

2/10

Poor

01 Aug 2026

Keiyonia

The place was dirty; the bed had black spots and hair in it. The bathroom trash was gross and towels were damp, and water from the AC on the floor mixed with trash. The area was unsafe. Would not recommend

6/10

Pleasant

01 Aug 2026

Shah Ali

Not so good

10/10

Exceptional

31 Jul 2026

Fawn

Absolutely amazing stay

2/10

Poor

30 Jul 2026

Kevin

last minute booking because my flight was canceled and they price gauged at over 700.00 for a room that should have been 125.00

8/10

Excellent

30 Jul 2026

mitra

Nice place. Staff was friendly. I had no issues.

8/10

Excellent

30 Jul 2026

Robert

good experience

4/10

Poor

30 Jul 2026

Corinne

Room was clean, Staff was minimal. One check-in guy behind Plexi glass that was unhelpful.
I forgot toothpaste and went to purchase from the front desk around 11pm. They did not have any of the essentials listed \"for purchase\" on the sign in the room.

4/10

Poor

29 Jul 2026

Monique

My sheets had a huge urine stain upon check-in and the bathroom lights flickered continuously. Probably wouldn't stay again.

8/10

Excellent

28 Jul 2026

Matthew

Clean room, helpful staff

10/10

Exceptional

26 Jul 2026

ahmetserdar

After I made my request, they put me in a room in a quiet area for the night. That was very helpful.

4/10

Poor

26 Jul 2026

Park T

Waited a long time (10-15min) before seeing anyone at the counter to check in. No parking- they suggest you park on the street, but at risk of getting a ticket. Our window had a sheer shade but no curtains, and our bed sheets had some stains and did not look the cleanest. Somewhat decent spot for the price, given we had to find a hotel somewhat last minute near the airport.

10/10

Exceptional

25 Jul 2026

Mark

Great breakfast, attentive staff and a quiet, clean room

Self

10/10

Exceptional

23 Jul 2026

Dawn

The staff were very patient and helpful despite being inundated by many passengers whose flights had been cancelled. The room was clean and comfortable. We were very happy with our experience.

4/10

Poor

22 Jul 2026

Erin

The AC in our room was on but did not cool down the room. It was hot and stuffy the entire time.

10/10

Exceptional

22 Jul 2026

Matt

I left another hotel to come here. A huge improvement.

10/10

Exceptional

21 Jul 2026

Kent

N/A

Friends

10/10

Exceptional

20 Jul 2026

Jasmine

Very clean and great staff, I would stay again

Self

10/10

Exceptional

20 Jul 2026

Tyrone

Great for a quick overnight stay.

Partner

10/10

Exceptional

19 Jul 2026

Darlene

The hotel was a block away from the Air Train (no turns; just a straight walk once you exit). The area was safe as I got off the air-train at 10:45pm. As a single female traveler , I was concerned with walking to the hotel at that time. It took less than 2 minutes for me to arrive at the hotel. There were no safety concerns. Stores and restaurants are within walking distance. I also walked to Jamaica Avenue to do some shopping the next day. It took me about 15 minutes to walk to the stores and that was at a slow pace.

Self

4/10

Poor

19 Jul 2026

Sean

Hotel is run down

2/10

Poor

16 Jul 2026

Princess

Property is dated and was the bed was not y comfortable

Partner

10/10

Exceptional

15 Jul 2026

Stacyann

Great

10/10

Exceptional

14 Jul 2026

Agnieszka

The hotel location is very convenient if arriving at JFK airport. We took the air train into Jamaica with our 3 large suitcases and 2 carryons and paid on exiting at Jamaica by swiping Apple Pay on our phones, no ticket required. When you exit the station, take a left and walk about 7min (350m, maybe 5 blocks). We managed to pull all our bags without problems. Yes, there’s people “hanging out” along the way but we didn’t feel unsafe at anytime and no one bothered us despite obviously looking like tourists!

I don’t know if this hotel is a new build or renovated hotel but it was very tidy in the room with lots of storage, a fridge, microwave, coffee machine and alarm clock. Also lots of USB plugs and a desk. The bathroom was very clean with spare towels and Dove shampoo, conditioner, body wash and lotion were provided.

Free breakfast was supplied: cinnamon rolls, toast, bagels, cream cheese, jams, scrambled eggs, omelette with cheese, potatoes, bacon, cereal, apples, mandarins, yogurt, juices, coffee and tea. The area was clean and well stocked.

The staff were very nice and welcoming. No complaints and would stay there again for an overnight stay. We landed at 7:30pm and 1 hour later, we were already at the hotel by airtrain and short walk. The next morning, we walked back to the train station and took the LIRR into Grand Central station (20min), again, no problems with all our multiple suitcases and much cheaper than taxi (about $100 from JFk airport into Manhattan).

Partner

6/10

Pleasant

10 Jul 2026

Garth

Floor in room was sticky, no real place to sit in lobby, room a/c was very loud, night staff was a dud, day staff was good

4/10

Poor

08 Jul 2026

AMY

Arrived after 10pm, could not find parking within 3 blocks and would not have felt safe walking to hotel with our bags. There were people hanging outside the hotel as if it was the normal hangout spot. Circled for half an hour trying to find parking and at that point decided it was safer to go sleep in car at the airport parking. Didnt check in and didnt receive money back.

Partner

8/10

Excellent

08 Jul 2026

Jorge

Clean room and accesible location

Self

2/10

Poor

07 Jul 2026

Jennifer

The open “safe haven” room next to my room had unstable and homeless people openly using drugs. The entire floor smelled like weed and had people yelling throughout the night.it was being used as a shelter. I would NEVER stay here again.

Self

6/10

Pleasant

06 Jul 2026

Mansour

It’s closer to the airport jfk

Friends

10/10

Exceptional

06 Jul 2026

Araken

Excellent experience! Great staff! No parking though.

Self

6/10

Pleasant

04 Jul 2026

Antoine

Not bad for a last minute stay

10/10

Exceptional

04 Jul 2026

Fitado

The best hotel around jfk …rooms are very quiet and best is comfortable…kids friendly and breakfast top notch.

Partner

10/10

Exceptional

02 Jul 2026

Winston

No parking

8/10

Excellent

02 Jul 2026

Shante

There appeared to be a leak in the bathroom not sure if it was from the tub, toilet, or sink but when I took a shower there appeared to be extreme amount of water on the floor without water spilling from the tub.

Partner

2/10

Poor

30 Jun 2026

Raizel

Entire place smelled of weed, there was no parking, and when we thought we left something there and called, nobody got back to us. Never again.

Partner

10/10

Exceptional

29 Jun 2026

Carla

Nice location to both Airport.

Family_with_children

10/10

Exceptional

29 Jun 2026

Rohinie

My recent stay was excellent. The room was very clean and the staff very friendly. I would definitely be staying there whenever I visit again. Keep up with the standards that you have. Thank you.

Partner

10/10

Exceptional

28 Jun 2026

Richard

Rooms are super nice and very clean. I enjoyed my stay there.

Self

8/10

Excellent

27 Jun 2026

Norrisa

Only stayed for one night. Room had everything, though microwave smelled strongly of curry. Neighborhood is not great, very inner-city, but if you’re just looking for a easy place close to AirTrain or JFK, it’s fine.

Partner

10/10

Exceptional

25 Jun 2026

Shante

Hard to find parking but the room is quiet, clean and comfortable.

Partner

10/10

Exceptional

25 Jun 2026

Eva

The hotel staff were helpful and friendly. Room and other areas including lobby and hallways, breakfast areas were clean and comfortable and breakfast variety was pretty good.

Self

10/10

Exceptional

23 Jun 2026

Eva

I had a family emergency during stay and needed to extend for an additional night, staff was very helpful.

The breakfast has the normal options of eggs, eggs and cheese omelets, bacon or sausage, variety of cold cereals, yogurt, pancakes and of course those cinnamon rolls a variety of juices, coffee and teas. A hot cereal like oatmeal would be a nice addition. 😊

Location is very convenient to the subway, LIRR, and air train to JFK.

Self

10/10

Exceptional

23 Jun 2026

Michael

The property was clean and easily accessible from JFK. The beds were very comfortable and the best of our 3 week trip.

Partner

6/10

Pleasant

22 Jun 2026

Sarah

The hotel is updated and modern which was nice. We checked in late and checked out early so it worked well for us.

Really no amenities to speak of. Wish we would have realized sooner that there is *no parking*! That was a big letdown honestly.

It was fine and other than the parking, no issues. We won’t stay at this hotel again but we would recommend it if you don’t care about/need amenities and parking isn’t an issue.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

RODOLFO

Good

4/10

Poor

20 Jun 2026

Felix Gershon

My room had a strong tobacco smell but the receptionist insisted it was a smoke free room. I found that dishonest.

Self

10/10

Exceptional

18 Jun 2026

Cynthia

Nice hotel, very close to JFK airport. They front desk night people were very kind, friendly and helpful!

10/10

Exceptional

17 Jun 2026

Florence

All good

10/10

Exceptional

16 Jun 2026

Keirshalai

My favorite place to stay when I am in NY. See you soon.

Self

10/10

Exceptional

16 Jun 2026

Marcus

.

Partner

8/10

Excellent

16 Jun 2026

Harold

The property is well maintained.
The only issue is that even though it is called JFK, it is a long train ride and a 3-4 block walk through a not so nice neighborhood to get to the hotel.
By day this is fine, but not late at night.

Self

10/10

Exceptional

15 Jun 2026

Karen

front desk attendant was very helpful

8/10

Excellent

15 Jun 2026

Kent

Overall the staff seem to be pretty nice! Gentleman who helped check me in seemed pretty rushy (if thats a word) but for the most part I enjoyed my stay

Partner

8/10

Excellent

13 Jun 2026

patrick

good location near train for a few nights pretty safe

6/10

Pleasant

12 Jun 2026

Travis

The cigarette scent was bothersome in the hallways . Besides that, it was ok.

Friends

2/10

Poor

12 Jun 2026

Nishan Xavier

I would like to recognize the front desk staff member who assisted us during our stay. He was extremely polite, respectful, professional, and genuinely helpful. He made us feel welcome and did his best to assist us whenever we needed help.

Unfortunately, my experience with the manager was completely different. His behavior was rude, disrespectful, and unprofessional. There was confusion regarding complimentary bottled water. The front desk staff was willing to provide the water as a courtesy, but the manager immediately intervened and insisted on charging us, which was disappointing and embarrassing.

What concerned me even more was his behavior toward my wife. In front of me and other guests, he made inappropriate personal remarks, including saying “I love you” to my wife. As a guest staying at the hotel, I found this highly unprofessional, uncomfortable, and unacceptable. Rather than feeling welcomed, I felt uneasy and concerned about the environment during our stay.

A hotel manager represents the property and should treat all guests with respect, professionalism, and courtesy. The excellent service provided by the front desk staff was unfortunately overshadowed by the manager’s conduct. I hope this matter is taken seriously and reviewed by senior management to ensure future guests do not experience similar treatment.

Partner

10/10

Exceptional

11 Jun 2026

Armania

Space was great, clean and super comfortable. In a great location and I felt well taken care of. Ended up staying 3 nights instead of 1 because I loved it so much. Exactly what I needed.

Self

10/10

Exceptional

10 Jun 2026

Daniel

Breakfast was fresh, area was clean and spacious. Attendant was very helpful in restocking items.

Family_with_children

10/10

Exceptional

10 Jun 2026

Edmund

breakfast was fantastic and everything else was on point EXCEPT, NO PARKING!!!!!!!! WHY????????

Partner

8/10

Excellent

09 Jun 2026

Erika

The room was clean. However, it was too close to the elevators and noise level was high.
The continental breakfast was decent. The tables at the dining area were not clean as people were leaving.
Staff was courteous and helpful.

Family_with_children

6/10

Pleasant

08 Jun 2026

Lakeisha

Nothing fancy at all but close enough to airport for overnight layover without paying $600 bucks. Decent room.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Florence

I stay here all the time one day I come here earlier and I can’t get early check-in. I need to look for a new hotel.😡

8/10

Excellent

05 Jun 2026

Gregory

Great staff

Partner

4/10

Poor

04 Jun 2026

Titus

I will not retain to this particular facility because they do not have parking for customer vehicle
Perhaps its better for those transiting or they are dropped by a cab or a shuttle

Family

10/10

Exceptional

03 Jun 2026

Peter

I need to spend 1 night after a long flight from Europe, waiting for another flight to FL.
The room and bathroom were very clean, no noises during the night, breakfast was good, much more than I expected.
I wish they put some shower cup in the bathroom !
The price was $ 210 for 1 night/ 1 person, but you have to add $70 round trip to JFK
It takes 20 minutes from JFK at night, but in the morning you can expect a lot of traffic, so you need more time to arrive at JFK.
I would definitely recommend it !

Self

10/10

Exceptional

02 Jun 2026

Shelly

Excellent

Family

10/10

Exceptional

01 Jun 2026

Kyara

Room was, staff is always very friendly

Self

10/10

Exceptional

31 May 2026

Duwayne

The staff was very helpful and respectful.

Self

10/10

Exceptional

28 May 2026

Teca

Hotel is very clean and staff is very helpful. Great breakfast.

Self

10/10

Exceptional

26 May 2026

Kent

Love the property but the only complaint is the parking. Not much room or space for any parking anywhere

Self

6/10

Pleasant

25 May 2026

Lusine

One problem there is no parking

Self

10/10

Exceptional

23 May 2026

Glenn

It's an easy 5-minute walk from the SkyTrain station. Try out Sangria's for dinner. Property was clean with no issues.

Self

10/10

Exceptional

23 May 2026

ADENIYI

Clean rooms exceptional service and quality service

Self

10/10

Exceptional

22 May 2026

Matthew

Excellent location for jfk airport and very fast and professional check in, all thanks to Gary at the front desk.

Self

8/10

Excellent

21 May 2026

Gillian

My only complaints were about the Keurig, which did not work; and the TV which had poor reception. Otherwise the stay was enjoyable. The breakfast was good, the facilities were clean. The hotel was well situated close to major transportation.

Self

10/10

Exceptional

21 May 2026

Jacqueline

No issues

Self

6/10

Pleasant

21 May 2026

Lamia

NO AIRPORT SHUTTLE! Despite my Google search saying it did have a shuttle, waited 45 minutes at JFK before calling front desk and finding out I had to get my own ride. Hotel itself was clean and updated, but snack bar/refrigerator at front desk was basically empty. Don’t know if there was a price surge but $399 for the room was ridiculously excessive, but I had no choice so late.

Self

10/10

Exceptional

20 May 2026

Rose mirielle

Good

10/10

Exceptional

19 May 2026

Mickella

Room was clean staffing was welcoming patient, respectful and caring however I can't comment on breakfast because I didn't got information about where when and time breakfast starts I figured it was due to all the quests that was waiting to check in at the time.other than that it was very good

10/10

Exceptional

15 May 2026

Vivian Damaris

Excellent service and breakfast

2/10

Poor

14 May 2026

Stephanie

Laundry needs to do better with linen

2/10

Poor

11 May 2026

Stephanie

The bedding Smells

10/10

Exceptional

07 May 2026

Jose

My 2 guests are ederlies, they appreciated the early check in. Staff was helpful, everything was OK. Metro and bus station were very close to the hotel.

Family

6/10

Pleasant

07 May 2026

Arpita

No hotel parking available. Guests must use paid street parking, and the hotel does not guarantee vehicle safety. For such a big brand like Holiday Inn, they should have their own parking facility.

Two male reception staff members in the morning, including Gary, were rude and unhelpful. They need proper customer service training and should know how to speak respectfully to guests.

I called from my room asking for more coffee because the coffee provided in the room had finished. The receptionist told me to come to the lobby. When I went there, he then told me to use the coffee in my room, even after I explained it was already finished. I also asked for water and was told I would have to purchase it. I have stayed at other Holiday Inn locations in Canada where unlimited coffee, green tea, and beverages were available. Here, guests only get the limited coffee in the room unless they buy more.

Communication from reception staff was poor and difficult to understand. Since they are the front face of the hotel, they should communicate clearly and professionally. They were unhelpful and rude.

The room was clean, but the bathroom was small. The heater in my room was not working. I called at night and again in the morning, but nobody answered or called back. The fridge light also did not work. Overall, very poor service. I would not stay here again.

8/10

Excellent

06 May 2026

Tung-I

No parking

Business

10/10

Exceptional

06 May 2026

Jasmine

It wasn’t 5 stars, but definitely good location, close to everything, decent rooms and clean.

Partner

2/10

Poor

06 May 2026

Ash

Never stay there but chaarge staff was very unprofessional

Family_with_children

10/10

Exceptional

03 May 2026

Alicia

Nice

6/10

Pleasant

28 Apr 2026

Ivan

Rooms were ok. AC system did not work. Had to open the window for some fresh air.
Hotel close to the airport JFK (20Min) Be aware of the area although the hotel is secure from visitors (Front Office checks on individuals coming in into the Hotel).

10/10

Exceptional

28 Apr 2026

Stephanie

Good they just need to fix the pillows they all smell mildew

10/10

Exceptional

28 Apr 2026

Manpreet

Everything is good and perfect the one and only issue is Parking

Partner

6/10

Pleasant

27 Apr 2026

Haywood

They need to know that there is \"No Parking\" on site ! Only limited metered street parking available. Breakfast was nice.

Partner

2/10

Poor

25 Apr 2026

Wyatt

Someone attempted to enter my room in the middle of the night. After I jumped out of bed, he head me and said he had the wrong key. I raised the issue with the morning manager and he pretty much ignored my safety concerns.

Self

8/10

Excellent

20 Apr 2026

Kendra

Breakfast was good and food was fresh.

Friends

10/10

Exceptional

18 Apr 2026

Jada

The best

10/10

Exceptional

18 Apr 2026

Amanda Elizabeth

Clean room

Self

10/10

Exceptional

17 Apr 2026

Evelyn

Staff was nice

Family_with_children

2/10

Poor

14 Apr 2026

Kristen

I didn't even go in! This was in an unsafe neighborhood and they have ZERO parking. There was a man standing outside the hotel ripping his shirt off and putting it by on yelling at himself.

Self