The Essence At Jfk Ascend Hotel Collection

10/10

Exceptional

11 Jul 2026

Sebastian

.

Self

10/10

Exceptional

11 Jul 2026

Martin

Great!

Self

10/10

Exceptional

03 Jul 2026

DeShon

Clean Property/ Helpful Staff/ Convenient Location /Smooth& Easy Check -in

Self

10/10

Exceptional

01 Jul 2026

DeShon

Clean building/Clean Spacious room/ attentive & friendly front desk.

Shout-out To Sai, Ronnie & Eic 👍

Housekeeping also on point..

Self

2/10

Poor

27 Jun 2026

Anill

Wouldn’t hold bags, they were in a bulletproof window which made it feel unsafe. Charged for early checking even though the room was ready.

Self

10/10

Exceptional

26 Jun 2026

DeShon

Respectful and helpful staff.
Nice clean facility!!
Spacious/Clean Room

Sai, Eic and Ronnie at reception have great Customer Service Skills

Friends

10/10

Exceptional

26 Jun 2026

DeShon

Courteous and Respectful Staff. Very clean facility.

Ronnie, Sai and Eic at reception are very pleasant and attentive.

Nice Spacious Clean Room/ Housekeeping Came When Requested.
Decent comfortable bed
Will Stay again!!

Friends

10/10

Exceptional

24 Jun 2026

charles

We had to book this hotel late because of a flight cancelation and were pleasantly surprised. The Hotel was nice, and the neighborhood was walkable and seemed safe. Restaurants and stores were a short walk away. Our roomvwas a liitle tight but it was a shirt stay sobit really wasn't a problem.

Partner

10/10

Exceptional

22 Jun 2026

DeShon

The Ronnie & Shai ( Front Desk), very respectful & helpful.

Nice spacious room/ clean bathroom and very comfortable bed.

Great Service/ No Complaints
💯💯💪

Friends

8/10

Excellent

12 Jun 2026

Leocadio

Es muy bueno los recomiendo para quedarse

Self

4/10

Poor

11 Jun 2026

Elaine

We were placed in the basement. Our room smelled like insecticide. The closet had dead roaches in it. The bedsheets were stained. The bathroom was not clean, as the toilet had mysterious black crumbs on it. The room did not have a hairdryer and breakfast was not offered/included. Staff was not attentive nor friendly.

Friends_and_family Friends

6/10

Pleasant

10 Jun 2026

Adrian

Ok

10/10

Exceptional

09 Jun 2026

Korisha

Helpful staff clean room and great location

Self

6/10

Pleasant

07 Jun 2026

Mariana

The shower/tub was clogged

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Joseph

Simple stay. Nothing fancy bed was nice

Self

10/10

Exceptional

04 Jun 2026

Brinol

Good

8/10

Excellent

03 Jun 2026

Charles

Neet a small food shop in the hotel to makes it easier for customer.

Self

6/10

Pleasant

03 Jun 2026

Thanh Duong

There was no seating available for early arrivals, and they did not allow us to store our luggage—making it quite difficult to arrive ahead of schedule. Fortunately, since my daughter was sleeping in her stroller, a staff member kindly allowed us to check in an hour early; otherwise, we wouldn't have been able to access our room until 3:00 PM. I would advise others to take this into consideration.

Family_with_children

10/10

Exceptional

02 Jun 2026

David

Great Hotel and value. Bed was super comfortable, room had a mini fridge, great A/C and everything worked! Very clean and tidy too.

Friends

4/10

Poor

02 Jun 2026

Phyllis

I had a CPAP machine and the plug and light on the right side of the bed kept dying/ lossing power. Had to plug my phone in a plug across the room. And the bath tub had standing water while you showered. This was room 309.

Family

8/10

Excellent

27 May 2026

MD RUHUL

Average

2/10

Poor

24 May 2026

Marc

It was very clean and modernized

Partner

10/10

Exceptional

24 May 2026

francis lazarus

Location

Friends

8/10

Excellent

23 May 2026

Braeden

The room was clean, the front staff was helpful. The only bad side was directly outside the hotel main door it smelled horrendous. But it smelled fine inside so all good

Friends_and_family Friends

4/10

Poor

22 May 2026

Nikke

I had a room right across from the elevator so I had to plug the peephole. The bed was disgusting and had used sheets. There was dirt on the carpet. If I didn’t manage to catch the house keeper before she left, I would’ve requested a refund. If you have no where else to stay it’ll do in a pinch. Also, there was a balcony I discovered before I checkout and it leads to other rooms and the gate separating them are all open/damaged. Thankfully my glass door was locked.

Self

2/10

Poor

21 May 2026

REBECCA

I booked a room for my elderly parents last minute after their flight to Las Vegas was cancelled due to weather. They had already flown from Madrid that day only to sit on the tarmac at JFK for 4 hours before being told the flight was cancelled. The front desk person then would not allow them to check-in because I made the reservation through my Expedia account and forgot to change the name on the reservation to theirs. Mind you this was 2:00 am and my elderly parents who had not slept in 24 hours were not allowed to check in because of the name on the reservation. Completely unacceptable. Eventually, with the help of a very nice employee at a different hotel, they convinced the employee to let them into the room that I had prepaid for.

4/10

Poor

21 May 2026

Joe

Could not understand the front desk clerk. Behind glass Heavy accent wearing a mask.
Overpriced at $560 per night Tiny rooms dirty hallways No water in room
Room phone was not connected to the front desk so I had to get redressed to go to the lobby to ask about taxis. Tried to call the desk and he was on the phone with his friend.

Self

6/10

Pleasant

21 May 2026

Kelli

Smelled like smoke despite being completely non smoking. There was no breakfast despite having free breakfast on the site.

Self

2/10

Poor

19 May 2026

Rajneesh

Never expected breakfast to be cold n packed one...

Hotel staff were poor in communication skills. To avoid changing hotel I requested extension for couple of week days. However had no support from staff ended up paying double the amount to initial booking for same period. All excess money paid must be refunded without delay.

Self

10/10

Exceptional

19 May 2026

Oluwayemisi

Great place to stay

10/10

Exceptional

08 May 2026

gary

The room was clean and the staff were very cordial. Only two minor issues were the parking situation and that the elevator was not working -- luckily the latter was fixed before leaving. I did not have the breakfast therefore I cannot comment on it.

Self

4/10

Poor

04 May 2026

Loanne

The staff was kind. They were accommodating also. However, the building was somewhat clean and in front of our room was so dirty. Upon entering- toilet was not cleaned and there were streaks in the toilet. We actually had to flush it multiple times before use. Our bed had multiple long strands of hair on it. Bed and pillow was very comfortable but the smell of smoke seeping through the rooms was crazy for me. Believe the lower rated reviews. I had the same experience. You honestly get what you pay for. The walk from the terminal to the hotel was so dirty and people are smoking weed inside the hotel. Walking out of our room and into the elevator each time was like getting blasted by the smell every single time. We had a short weekend stay and had to be central of every event but if I could redo it, I would not stay here. I would’ve paid extra to stay in midtown.

Partner

8/10

Excellent

01 May 2026

kenroy

Ok

6/10

Pleasant

21 Apr 2026

Candice

Grab and go breakfast was well appreciated by the staffer on duty

Family_with_children

4/10

Poor

21 Apr 2026

Paully

My room was poorly cleaned; the bed sheets were not fresh, the soap was used, and the room had a foul oder. I don't recommend anyone stay at this hotel over night.

Self

10/10

Exceptional

19 Apr 2026

ESSIE

Cleanliness, superb staff service and location very convenient to transportation and food service.

Self

10/10

Exceptional

16 Apr 2026

Essie Juanita

The staff was superb, room fresh, spacious and clean.

Self

2/10

Poor

13 Apr 2026

Christopher

I stayed at this hotel for about 2 hours and had to leave because of how dirty it was. The towels had visible stains on them, and even worse, the bed had stains too, which made it completely unusable. The heat didn’t work at all, and with it being around 26 degrees outside, the room was freezing and uncomfortable.

The bathroom walls did not look clean at all, and overall the place just felt unsanitary and poorly maintained. I wouldn’t recommend staying here—just don’t go, it’s bad.

Self

2/10

Poor

10 Apr 2026

Gabriela

Terrible, horrible, and filthy. When I finally reached my room on the 7th floor, it was a disaster; the lobby reeked of cigarette smoke ....OMG, it was actually seeping into my room! The room phone didn't work, so I called reception from my cell phone to complain, but they didn't care at all. Honestly, it's a dump of a hotel. A terrible experience and it was only for one night.

Partner

10/10

Exceptional

08 Apr 2026

Allen

Good

6/10

Pleasant

05 Apr 2026

Alexis

Na

10/10

Exceptional

01 Apr 2026

Electra

It was more than i expected i usually stays at Mariott i took a chance with Essence hotel and it was worth it i recommend to anyone.

Partner

6/10

Pleasant

25 Mar 2026

Haymala

Yes

Partner

6/10

Pleasant

09 Mar 2026

Alexis

The bathroom had no heat and there was not enough towels.. The TV was basic channels not even local.

Self

8/10

Excellent

08 Mar 2026

Kerry-Ann

Great

8/10

Excellent

08 Mar 2026

Ely

Comfort and convenience. Affordable and good location.

10/10

Exceptional

28 Feb 2026

Jailin

Love staying here it’s very comfortable and clean

10/10

Exceptional

12 Feb 2026

Alex

Impecable la. Cama espectacular

Business_and_leisure

8/10

Excellent

08 Feb 2026

Dangel

The front desk staff was courteous and friendly... Housekeeping lady was abit rude.

Leisure Family

8/10

Excellent

25 Jan 2026

Gloria

Need microwaves in room otherwise it was good thank you and have a blessed day

Leisure Family

10/10

Exceptional

24 Jan 2026

Wilfredo

Great place

10/10

Exceptional

18 Jan 2026

Erika

Stayed one night. It was conveniently located by jfk. Clean and comfortable

6/10

Pleasant

03 Jan 2026

Javier

Parking was inconvenient

10/10

Exceptional

01 Jan 2026

Jaydontae

Clean room, everything prepared, and close to Jamaica Ave. Iykyk

Leisure Self

8/10

Excellent

01 Jan 2026

Sarah

Staff was helpful and courteous

Leisure Self

2/10

Poor

28 Dec 2025

Adam

Seedy hotel that costs $350

4/10

Poor

28 Dec 2025

William

No dedicated parking
Front desk being behind bullet proof glass didn’t inspire a sense of comfort in the surroundings

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Andrew

Good

6/10

Pleasant

26 Dec 2025

Jennifer

Staff is great. Not the cleanest, though.

Business

4/10

Poor

23 Dec 2025

Beverly

The only convenience is that is close to the airport. The area does not seem safe and the hotel does not have parking designated areas to park.

Leisure

8/10

Excellent

23 Dec 2025

Joan

Clean room

Friends_and_family Friends

4/10

Poor

20 Dec 2025

Victor

Cold staff. No clear direction to the rooms

8/10

Excellent

17 Dec 2025

Christian

I really liked the room all the way up on the 8th floor, with beautiful views of Queens.

Business Self

4/10

Poor

16 Dec 2025

Austin

Nothing was true to word. Tv didn’t work. Room didn’t get cleaned. No snack bar.

10/10

Exceptional

16 Dec 2025

Julie

Room was clean, bed was very comfortable. Good service at check in.

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Catherine

EVERYTHING was wonderful & I hope we left your beautiful home in a satisfactory condition🙏btw I’d like to return when it’s warm. I plan to contact you again. Have an awesome & safe 2026! Again, thank you.

Leisure Family

2/10

Poor

13 Dec 2025

Stefan

Tv wasn’t working

Self

2/10

Poor

13 Dec 2025

CHRISTOPHER

The place was dirty. The curtains looked like they had mole on them. There was a condom wrapper on the side of the bed. We didn’t have a remote, got a remote, and the front desk guy was pretty rude. Like why am I arguing with you about a remote I’m suppose to have and soap! Also, you walk in to a bullet proof glass reception. Anyone who is doing a review and it’s above a 2 works for the them and/or is an owner. Don’t stay here!

Partner

10/10

Exceptional

12 Dec 2025

christy T

I stayed one night at the hotel after I returned from Spain. My flight to Houston was the next morning. This hotel worked well for this purpose.

Self

8/10

Excellent

09 Dec 2025

David

Clean room

Self

4/10

Poor

08 Dec 2025

Arwin

Once checking in the room. There was still poop stain in the toilet sit. The tv in room seem to broken and mourining breakfast is terrible. It was just a bag with yogurt, granola bar, muffin bites and bottle of sunny d. Very bad experience with this hotel

Leisure

4/10

Poor

04 Dec 2025

Gurdeep

No one picks up the call there and no one listens.
I checked out early one day, but their service was so bad. They didn't open checkout until the next day, and I had to pay for the second day as well. I later completed.

2/10

Poor

02 Dec 2025

Shaney

Terrible

Business_and_leisure Self

6/10

Pleasant

23 Nov 2025

Pandora

Staff not welcoming or friendly not advised no cooked breakfast provided until we discovered no food in the eating area! Upon asking was given a bag of packaged food. Room was tired with stained carpets and walls but very clean including bedding and sheets lots if hot water and good water pressure in shower. Adequate for one night stay as all our flights were cancelled out of JFK.

Leisure Partner

10/10

Exceptional

22 Nov 2025

ESTELA

YES

10/10

Exceptional

19 Nov 2025

David Walter

Always a nice stay!

2/10

Poor

17 Nov 2025

Rodney

I was quoted one amount for early checkin by Eric but when I arrived the lady said it was almost double the price. I showed her my previous charge on my credit card statement which showed the amount but she didn't care. For that price I can stay at a better location around the corner. I won't be staying here anymore.

Leisure Friends

6/10

Pleasant

14 Nov 2025

Samy

It take 15 minutes for the water to be hot, hotel have no kind of service at all

10/10

Exceptional

11 Nov 2025

SHAWN

Room was very clean, from the linen to to the floors. Bathroom was just as clean as well.

2/10

Poor

10 Nov 2025

Leanne

This was the worst hotel I have ever stayed at!!! It is not at JFK as stated in the name of the hotel. It is in a residential area with no parking lot. It advertised off street parking available but there was room for 2 cars to park and I was charged $25 cash only for it. The room was gross. There was blood stains on the bedding and something red on the floor. The towels were dingy. I was so tired and it was very late so I slept in my clothes with no blankets on me. Thank god I travel with my own pillow. Simply horrible!!!

Business

6/10

Pleasant

10 Nov 2025

John

The room was very basic (one chair, folding) and clean, but had a vaguely tank smell. Time to install a new carpet.

The Breakfast Included was a surprise. The front desk attendant gives you a paper bag of crackers, Cheetos, orange drink, and a little yogurt cup). You can eat it in your room at the desk after unfolding the chair.

8/10

Excellent

09 Nov 2025

I.Elaine

Front desk could’ve been more welcoming.Also the carpet was very dirty.

Business_and_leisure Self

10/10

Exceptional

09 Nov 2025

SHAWN

LOVED IT!

2/10

Poor

05 Nov 2025

Genesis

It was giving motel in the worst way the shower/tub had hairs on it the toilet paper they had was obviously a previously used roll. The breakfast was a yogurt, sunny D and muffin bites lolll. I asked for water he said there was none and then I saw him with a huge pack of waters and then when we were checking out the elevator wasn’t working and he didn’t even offer to help with our luggage or anything. I think the AC was the only good Thing they had

Business_and_leisure Partner

8/10

Excellent

02 Nov 2025

Jacqueline

Me quedé dos noches. Está caro para lo que ofrece. Lo único bueno es que tienen limpieza cada día y que la estación de Jamaica queda a 10 min caminando. Hay varios negocios de comida cerca.
Lo malo fue que el baño no servía aunque lo arreglaron después
Y el desayuno gratis es una mentira. Las dos veces que estuve no había nada

Leisure Self

6/10

Pleasant

02 Nov 2025

Gabrielle

Room was lovely. I was pleasantly surprised given the hotel's ratings when it first opened. Unfortunately, when we left the room, an older man was in the hallway and kept looking at us while we were waiting for the elevator. I said, \"Good morning,\" and he responded by asking if we were checking out and what room. Not sure what kind of policing this is or if every patron he encounters has been met with this or if the hotel feels this is acceptable behavior from staff. As always, I took video of before and after.

Partner

10/10

Exceptional

31 Oct 2025

DAVID

Good

4/10

Poor

31 Oct 2025

Simon

I needed a room last minute, after my flight got cancelled while at the airport, late at night. It was close to the station. That really is the only positive.

The room had lots of screw holes in the walls from removed mirrors and bedlamps. The shower curtain was mouldy. The advertised breakfast didn’t exist.

Had I had more time to research I wouldn’t have of booked here.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Michelle

Clean room front desk staff was amazing
Many food options
Close to public transportation
Nice size rooms

Business_and_leisure Family

6/10

Pleasant

25 Oct 2025

Widly

Spent 30 minutes looking for parking. Front desk receptionist lacked hospitality entirely

Partner

10/10

Exceptional

24 Oct 2025

Montrell

Close to JFK airport

10/10

Exceptional

24 Oct 2025

Egbert

.

10/10

Exceptional

20 Oct 2025

Kenrick

If you're only staying one night, i recommend this place. Clean room, clean bathroom, bring your own towels though, and no smells. Would stay again.

10/10

Exceptional

20 Oct 2025

Dianna

Very nice and quiet

6/10

Pleasant

19 Oct 2025

kimaunie

The room did not smell good the pillow case was not clean the sheets seemed clean

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Togeshwarie

If you’re looking for a hotel for short term or overnight stays I’ll recommend the Essence Hotel

8/10

Excellent

17 Oct 2025

Luis

The staff was friendly, check-in was smooth and fast however the daily housekeeping wasn’t done in a regular basis.
The location is great close to the train station and to the stores.
The room was ok but the fast that you can hear your neighbors doing their stuff wasn’t friendly.
Breakfast was light snacks to take away ( cookies, cracker, juice and healthy snacks bars ). TBH I was looking forward for a served breakfast.
Overall experience was good but the fast that i couldn’t sleep well some nights because you can clearly hear the screams and noise from the other room and also i thought that the breakfast was a hot served breakfast.

2/10

Poor

16 Oct 2025

luis

Good

8/10

Excellent

16 Oct 2025

Darien

The room was nice, but the only chair was a folding metal chair. But it you can see the chair in their room preview photo, so I should not have been surprised. The rest of the room was furnished nicely, but I would have appreciated a better chair.

Self

4/10

Poor

15 Oct 2025

Cynthya Marie

Our flight was cancelled and I had to find an overnight stay last minute. I booked a room at this hotel and when I arrived, there was no one in the lobby. I understand that people have other things to do, but I tried calling a few times and couldn’t contact anyone so I went to another hotel. My complaint is that when I tried to get a refund, I was denied because I didn’t have travel insurance. But travel insurance wouldn’t have covered that anyway so I don’t see how that’s relevant. I was there, I tried to check in, and no one was there to receive me. Was I supposed to just sit in the lobby all night?