Name: The Andrew Hotel
Address: 75 N Station Plaza, Great Neck, 11021, US

6/10

Pleasant

17 Jul 2026

Eleanor

Linens and towels were clean and neat and water was hot! Location was convenient and in great neighborhood for morning walks.
No hot options for breakfast; just cold and prepackaged items.
Lack luster upkeep of the property gives the impression that no one there takes pride in it.
Will stay elsewhere next time.

Friends

2/10

Poor

16 Jul 2026

Ayesha

Dirty bathroom
Dirty floor
Dirty towels
No exhaust fan in the bathroom
Terrible place

Partner

4/10

Poor

14 Jul 2026

Jeovanny

The only thing I liked was the convenient location since it’s only 25 minutes from the airport. What didn’t like was the hotel itself, lack of comfort, cleanliness, and service overall was to desire. I was traveling with my family, 8 members and booked 4 rooms, none of us felt it worth it. The price paid was not in line with the quality. I would probably not booking them again.

Family_with_children

2/10

Poor

13 Jul 2026

Moises

Was the worst experience of our life away from home

Disgusting conditions
Dirty and ugly

Ask Expedia to get our money back a week ago and so far Expedia didn’t return our money

We book for five nights and the very momento we checked in, we leave the hotel 30 minute after

Partner

6/10

Pleasant

10 Jul 2026

Adam

Small and no fridge

2/10

Poor

08 Jul 2026

Moises

Was the worst experience of our life away from home

Disgusting conditions
Dirty and ugly

Ask Expedia to get our money back a week ago and so far Expedia didn’t return our money

We book for five nights and the very momento we checked in, we leave the hotel 30 minute after

Partner

4/10

Poor

07 Jul 2026

Suzanne

The Andrew Hotel has one major advantage: the location. It's within easy walking distance of great restaurants, shops, and the train station, making it very convenient for getting around. Unfortunately, the hotel itself was disappointing. The property feels old, outdated, and in need of a major renovation. While the room was simple, it also felt dirty and worn, which made it hard to justify the price. At nearly $500 a night, I expected a much nicer experience. The location is excellent, but the accommodations simply don't match the cost. Unless you're paying a much lower rate and only care about the location, I don't think it's worth the price.

Family

8/10

Excellent

06 Jul 2026

Valerie

Stay was very pleasant

Family

4/10

Poor

05 Jul 2026

Isabel

We went for the Fourth of July holiday weekend, one of the hottest this year, and the air conditioning wasn’t working in the main hallways and lobby area. The staff, however, seemed nice.

Partner

8/10

Excellent

30 Jun 2026

Zoe

Cleanish room, friendly staff. Well air conditioned rooms. Good hotel for just sleeping and not much more. definitely check out the town

Partner

10/10

Exceptional

30 Jun 2026

Mark M

The only negative was parking. Yet the hotel was perfectly located within walking distance of food, shops, and transportation to NYC. The hotel reminded me of the small hotels in Europe. Nice rooms, good amenities and great, helpful hotel staff. The hotel rooms do not have refridgerators to store food or drinks. Yet, when I asked if the hotel could store food for me, a staff member approached me. Her name, Yamilet, bought to our room a mini fridge which was perfect for our needs! Hats off to a wonderful and helpful staff member!

Partner

10/10

Exceptional

29 Jun 2026

Herminio

Accesible a facilidades de transportacion, restaurantes y tiendas. La localizacion justo al lado de la estacion del tren lo hacen ideal para profesionales y empresarios que tienen que moverse a la Ciudad constantemente a un costo por habitacion razonable.

Partner

6/10

Pleasant

26 Jun 2026

Mary

Staff friendly and helpful. Housekeeping poor we stayed 3 night and had to ask twice for towels, washcloths and to have the trash emptied. We never received a receipt…..the printer was broken & they did not email it.

Friends_and_family Friends

6/10

Pleasant

25 Jun 2026

daniel

The hotel it is not keep on shape

Partner

6/10

Pleasant

22 Jun 2026

sumikosuzie

I stayed in suite,i was disappointed that the toilet was too low especially if your a tall person, need new modern toilet ,also mattress was too hard. If these were upgraded the stay would have been comfortable. The staff is great especially Brian the manager and maintenance etc

Family

8/10

Excellent

21 Jun 2026

Lucinda

Parking was hard. Hotel only can accommodate about 10 cars. Ice machine didn't work.

Self

2/10

Poor

19 Jun 2026

Daniel

Went to check in but no hostess was available for 45 mins after check in. Room was not very clean and one chair had a ton of stains on it. The fire alarm went off twice during our stay once at 5pm and 2am.

Partner

4/10

Poor

16 Jun 2026

Stacey

The AC didn’t work and left us in a damp, hot room. I went to call the front desk and there was no room phone. There also was no holder for the TP, it was chilling on the counter.

Family_with_children

6/10

Pleasant

11 Jun 2026

Giacomo

Large rooms by any standard, simply furnished. Very convenient parking (even if limited). Internet signal is very slow or non existent

Self

4/10

Poor

11 Jun 2026

Fariba

The hotel needs a complete remodeling, it is old and I'm desperate need of fixing. The toilet was best fit for an 8 year old not an adult. The sink was cracked in many places. The bathroom counter top was stained and yellow. For a 330$/ night in suburb, it was a rip off,
I had seen good reviews that why I went there, never will do it again. Staff were very nice.

Partner

8/10

Excellent

10 Jun 2026

Mary Glancy

The hotel and staff are amazing. The only disappointing aspect of our stay was the breakfast; the selection was very minimal, and there were very few choices available.\"

4/10

Poor

07 Jun 2026

Hannah

The room was not that clean, walls are paper thin and you can hear everything in the rooms next to you. Doors slam close super loud and you can hear all the doors slamming all night.

Self

2/10

Poor

05 Jun 2026

Simranpal

Everything at this hotel was horrible. Vents don’t work in the bathroom. Towels have stains and look like rags. Sink clogs and beds made our bodies itchy.

Partner

6/10

Pleasant

05 Jun 2026

Tom

It was a very noisy stay with the surrounding rooms. NBA finals had us sharing the 4th quarter with the room next door. Great and comfy bed

Partner

8/10

Excellent

05 Jun 2026

Christopher

Front desk staff, cleaning staff, and breakfast staff were all very professional and courteous. Front desk staff answered all my questions and provided me with small items I had forgotten. Cleaning staff asked me if I was checking out so they could work on my room which was efficient and possibly kept other guests from being disturbed. I may not be explaining it well but I thought it was a good thing. Continental style breakfast was fully stocked with tasty items; croissants, bagels, boiled eggs, cereal, yogurt, fruit, and good coffee.
My room with two double beds had a mini fridge, closet, luggage rack, tv, desk, and small but usable bathroom. All appliances were clean and in working order except that there was a slight drip in the sink which I told the front desk only due to water waste. It didn’t bother me.
My bed was comfortable and climate control worked fine. Parking was sparse and mostly metered. I did not partake in valet so I can’t rate it. All in all a pleasant stay.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Diane

Room was very tired and could use a update

Partner

8/10

Excellent

30 May 2026

Johanne

I love the location and service. LIRR right across the street is fantastic! The only thing I did not like was no fridge or microwave in my room. But that would not deter me from coming back. I will be back.

Self

10/10

Exceptional

29 May 2026

Debra

The valet service was great and the staff were professional.

Family

10/10

Exceptional

27 May 2026

Amanda

Cannot beat the price and location! The beds are comfy. In room accommodations and morning breakfast is lacking, but the staff is friendly and helpful. The overall condition of the rooms are okay but definitely could use some updating! Would recommend and stay again.

Friends

6/10

Pleasant

25 May 2026

Michael

There is very limited parking (approx 20 spots) and they charge 20 a night if you do find a spot. They advertise valet of which there was none. Other than that issue the stay was nice

Self

6/10

Pleasant

25 May 2026

Elham

They did not said that we need to pay for parking and at the end they charged me even the days that I did not park there. Very frustrating and disappointing.

Self

8/10

Excellent

15 May 2026

Lucien

The hotel staff were very helpful and friendly, the hotel was easy to locate and had plenty of shops in the area

Family_with_children

4/10

Poor

14 May 2026

Doug

Not the best. But you get what you pay for. Parking is Extremely limited. Expect to park off site and walk a long ways

Business

6/10

Pleasant

13 May 2026

EMMA

The parking situation is awful -- they have room for maybe 8 cars, so often you have to pay for street parking. They surprised me at checkout by charging for the meager parking. The front desk staff were pleasant and tried to help with parking, which was an upside. Reviews also said that a gym was available next door, but that was not the case. Overall, an okay place to stay if you're looking to not pay an arm and a leg, though I was disappointed.

Self

10/10

Exceptional

09 May 2026

Andre

Parking was not good at all but we made it work… No microwave or fridge in the rooms was a real bummer should’ve looked at the Fine Print but we he staff were very good..

Partner

4/10

Poor

03 May 2026

Tony

Pretty dated and not that clean.

Family_with_children

10/10

Exceptional

02 May 2026

Mario

The room was Beautiful.
I parked on the street about 2 Blocks Away
Very few parking spots for the Hotel

Partner

2/10

Poor

30 Apr 2026

Joseph

Right by the elevator and heard everything like it was in my room. Tried to switch rooms to no avail.

Partner

2/10

Poor

28 Apr 2026

Joe

But I didn't like being interrupt every morning 5:00 6:00 a.m. door slamming when guests leave doors banging so hard every morning welcome me up at 5:00 6:00 a.m. when I notify the staff and manager they agree said they got several complaint regarded apparently did nothing to fix it if I don't get parts of refund I will call my credit card and dispute half of the charges for annoying me every morning by waking me up at 5:00 6:00 a.m.

4/10

Poor

28 Apr 2026

Jeffrey

The room almost never got clean towels and the parking was terrible
The a/c was inadequate

6/10

Pleasant

28 Apr 2026

Tim

Free parking after hours

Family_with_children

4/10

Poor

22 Apr 2026

Boyd

The AC was noisey and the parking was a hassel.

Partner

8/10

Excellent

16 Apr 2026

Ann

Yes

8/10

Excellent

13 Apr 2026

Carolyn

Parking is available but $20 a night (that was not reveled in description of available parking). Breakfast is minimal but no toaster to toast a bagel or slice of bread. There is a pancake maker. The bathroom could use a spruce up and the hallway paint. Very minimal. All in all Priced a little more that i would think. but with the cost of gas we chose not to go out on the island further. The surrounding area is beautiful. A park down the street is Well maintained and friendly.

Partner

8/10

Excellent

12 Apr 2026

Timothy

On street parking is metered. You can park overnight but you have to move your car in the morning. Hotel has valet for $20/day.

Overall the hotel was in a great location for what we needed and across the street from the LIRR to get into the city which was very convenient and easy to use. Great shops across the way made it easy for grabbing a bite to eat. Renovations were nice to an older location it’s well kept and clean. We stayed in the Terrace suite and it was perfect for our family.

Air conditioner wasn’t working first night but we changed the setting ( from 30 to 17- unsure what those numbers meant) and that do the trick. Overall I would recommend but be aware of the parking and expect to pay. Otherwise it was ideal.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Wayne

Looks much better in pictures and the beds are horrible

6/10

Pleasant

10 Apr 2026

Anele

It was just ok

Partner

10/10

Exceptional

09 Apr 2026

Mitchell

The hotel was fine. If Expedia wants me to write.a review, they can pay me for it

Self

4/10

Poor

06 Apr 2026

DAVID

no temp control in room tiny tub sparse furnishing not recommended

Partner

6/10

Pleasant

05 Apr 2026

Orlando

Clean room. No fridge. Minimal in quality. Staff not available at front. Someone had to fetch them.

2/10

Poor

04 Apr 2026

Raquel

I have been to over 100 different motels/hotels in my life and this hotel made me want to cry all night waiting for daylight to come so I can leave. First, there is no parking at all. When you pull in the sign says move forward for valet. So I did for about 10 minutes and no one showed. When I went to the front desk they said, we don’t have valet services, and that I should find parking on the street. The only spot available, I had to move my car at 7am because the hotel.
Secondly, the 4th floor is blistering hot as soon as you walk off the elevator. Therefore the room was always hot. There was an ac in the room but it was two feet away from the bed. Situation right where the header of the bed was. So unless you enjoy cold ac air right on you when you are in bed, you feel like you are in a torture chamber. When I woke after the first night my whole back and neck were stiff and in terrible pain.
Lastly, the was zero water pressure on the shower. It felt like water was dripping from a drinking fountain.
When I asked the front seat about the Parking issue they said, “well we have limited parking .” I asked , based on the total number of rooms how many parking spots do they have? Would 2-5% be accurate and they said yes, about 5%. They do not specify this on the web site, and I drove in from a neighboring state. This was terrible from start to finish. I wish I could d give them no stars. There false advertising should be noted so that people know what to expect.

Family_with_children

8/10

Excellent

26 Mar 2026

Jasmine

Convenient easy check in/check not the most luxurious could upgrade the decorating but overall nice stay very clean would stay again no complaints

8/10

Excellent

24 Mar 2026

Lionel

Clean room friendly staff

Family

10/10

Exceptional

20 Mar 2026

Janice

The door man there was very helpful and I will be using this hotel again in the future

6/10

Pleasant

17 Mar 2026

Manisha

No breakfast

Partner

10/10

Exceptional

17 Mar 2026

Joanne Randee

Clean room and great staff

Self

10/10

Exceptional

08 Mar 2026

Jeanette

Very nice hotel and most of the staff were very professional except the desk person after 11pm he never answered the phone I called 4 times with no answer and waited at desk for quite some time before he came out from behind the doors. I paid for valet and had to park my car myself. The regular valet Jose I believe was his name was exceptional. Always had my car ready when I needed it and was very polite. No refrigerator in rooms

6/10

Pleasant

05 Mar 2026

REBEKAH

The location was good for walking the town and not needing a vehicle. The hotel itself is older but clean. Not really any amenities. They did offer free bottled water but that was about it. Would stay there again though.

Family

10/10

Exceptional

04 Mar 2026

Raj

Amazing experience

6/10

Pleasant

04 Mar 2026

Heather Lynn

Clean rooms. Quiet. Breakfast was very poor. Just bagels and cereal. We stayed to attend a concert. The valet was closed when we returned (before midnight) and although the front desk assured us that the valet would still be available, we were told to try to find a space on the street.

Family_with_children

8/10

Excellent

02 Mar 2026

Tanya

Clean room

Partner

2/10

Poor

01 Mar 2026

Jonathan

No good

10/10

Exceptional

23 Feb 2026

Ron

I slept so good after a very long 2 days of no sleep. Melissa was so welcoming to me, my first contact with Andrew Hotel like it was my home and caring for me to be happy with my evening stay. The next morning Willie and Brian were very accommodating to me because I was a or had a crazy schedule and were also so helpful! Maybe Melisa spoke to them or not, but I thank you Willie Brian and Melissa!!! for making my stay safe and comfortable.

Self

10/10

Exceptional

22 Feb 2026

Jennifer

Exceptional customer service from Brian and Melissa. Always a great experience when my husband and I stay here...

Partner

8/10

Excellent

20 Feb 2026

Jason

The staff was friendly. The parking was definitely tough in that area. Breakfast was good for me

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Ofier

Clean room

10/10

Exceptional

15 Feb 2026

Samuel

The Climate control in the room and the cleanliness of the Hotel

Partner

10/10

Exceptional

08 Feb 2026

Jeremy

everything was great as usual

Business Family

4/10

Poor

04 Feb 2026

Jodie

Room needs upkeep. Walls are super thin.

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

AMMRI

Good

8/10

Excellent

12 Jan 2026

Matthew J

Great location, staff and nearby amenities. Rooms were clean and functional and price was super! I'm note sure what other reviewers were complaining about or experiencing but our stay was wonderful and we would stay again. It's a place to sleep and stay, no Taj Mahal, but price reflects that. Most important, it is clean!!
If there was one complaint I would agree with, it is that the rooms are not \"quiet\". You definitely can hear other guests but if they are respectful, which they were during our stay, it 's nothing turning on the HVAC can't manage. We slept wonderfully on very comfortable beds.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Maria Elena

Great late check-in. Spacious room that was clean and attractive.

2/10

Poor

09 Jan 2026

Lashawanda

This booking was terrible there were two roaches in my bathroom went I woke and I am not please and want a full refund immediately this terrible and not acceptable I would never stay here or recommend this place to anyone

4/10

Poor

08 Jan 2026

Amy

will not be staying here again. very disappointed. the bed was broken and sliding across the floor, the toilet had beard hair on the seat, there was women's hair stuck to the shower wall, the noise outside of the window was terrible. There was a party going on downstairs and children unattended harassing guests and banging on windows with no staff present at the front desk. We will NOT be staying here again. I will stay at The Great Neck Inn in July when I visit my son for college.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Carlito

Me gusto mucho y volvería pronto a hospedarme súper recomendado

Leisure Partner

10/10

Exceptional

05 Jan 2026

Eric

Great hotel, great location!

8/10

Excellent

04 Jan 2026

Marcelo

Very close to the train into the city! Shops around the hotel are good.

Leisure Family

2/10

Poor

02 Jan 2026

Ahmed

Rooms were not clean

2/10

Poor

30 Dec 2025

Daniel

It was horrible. First night they took an hour to check us in to finally getting a key to an occupied room. We scared the daylights out of another guests at midnight by walking into their room. We finally get into a new room and it’s a smoking room. My kids could barely breathe. They switched our rooms, (waste of time I didn’t have) to a room that had roaches. They admitted they have an issue with bugs and switched us again. The final room ended up not having a visible roach or smoke issue or have other people staying in it already. We had 4 rooms in 3 nights. Absolutely insane.

Friends_and_family Family

4/10

Poor

24 Dec 2025

Ilenia

Staff was nice but charged the card on file instead of the card that was presented at check in. Room was very plain with the one piece of floor board popping out and the curtain was broken. Bathroom door did not close and all the furniture seems like it was second hand purchases. Will not stay there again.

Friends_and_family Family

4/10

Poor

23 Dec 2025

Jakub

Unfriendly staff. Slow wifi. Shower handle fell off, shower head gross and spits water out like a spigot. Loud Friday night DJ raged past midnight, but no one at the front desk on both nights. We were given one room wrist fob which stopped working the second day. The cleaning ladies were super loud in the morning. Why? Check out was just as unfriendly as check in. Disappointing because it’s a great location and good rates.

Leisure Family

10/10

Exceptional

22 Dec 2025

Shamieka

Clean rooms and shared spaces. Friendly and professional staff. Peaceful atmosphere and great location.

Business Family

4/10

Poor

20 Dec 2025

Andrew

The parking was limited for guests

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

Michael

Did not stay for breakfast. Pulled into the lot and cones were blocking the parking spots. I had to move the cones and park. I was then charged $20.00 cash for valet parking? How much would it have been had they actually parked my car? The room was OK with the exception of the couch. The armrests were filthy. Rm 301. I took the pillow case covers and used them as sheets on the couch. Gross.

Business

10/10

Exceptional

12 Dec 2025

Pascale Balmir

Not bad

Leisure Family

10/10

Exceptional

12 Dec 2025

Eduardo

Very clean and bed was very comfortable. Staff was very friendly.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Mahalia

Outstanding customer service and safety

Partner

2/10

Poor

06 Dec 2025

Jessica

Walls are paper thin. You can hear your neighbor breathe. Doors slam shut, you hear everyone in the halls. Curtains had something really gross on them. Couldn’t open curtain because it looked out to adjoining terrace with no privacy. Management had no control over a rowdy party that was going on. Noise levels unbearable. Room felt like a sauna on a freezing December night. It was extremely hot and dry. I can tolerate a bad hotel, this is worse than anything I’ve ever stayed in. The bed was adequate ( king).

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Jheneal

The entire stay was wonderful. All of the members of the staff were courteous and incredibly helpful. Will definitely book again if I'm in the area.

Business Family

10/10

Exceptional

28 Nov 2025

NANCY

Clean quaint hotel in village of Great Neck
Personnel very nice & helpful

10/10

Exceptional

28 Nov 2025

paul

Everything about this hotel the location the cleanliness the staff the buffet was great

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Alexandria

Staf

2/10

Poor

24 Nov 2025

Nnamdi

Staff member when checking was rude and on her cell phone. The room looked horrible; the showerhead did not work well. Internet was extremely slow and the noise from the bottom level could be heard all the way up to where we were on the second floor. The worst experience we've ever had.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Henry

The hotel is acceptable, but it urgently needs renovation. The third floor is definitely in poor condition, and the bathrooms on that floor require serious work. I don’t understand how those rooms are still offered before guests inevitably request a room change.

The housekeeping staff was rude during the shift when we asked to have our room cleaned. The beds are okay, but the mattresses need to be updated. Sheets and towels are good, but the bathrooms are extremely small.

Great Neck truly needs a better hotel option. This property has a good location and decent service, but it requires significant improvements.

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Louise

Yes, the woman was very attentive to making sure everything was filled always and the coffee was hot and delicious.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Mary

I have stayed at The Andrew several times. The staff are helpful and friendly; rooms are clean and breakfast is included. The surrounding neighborhood has lots of shops and restaurants. It is safe and walkable. The LIRR is literally across the street so it makes accessing Manhattan super easy and convenient. No need to pay crazy NYC prices for a room or deal with the crowds and the noise. The LIRR gets you there quickly.

Leisure Self

6/10

Pleasant

09 Nov 2025

Xavier

It was a 7-10 experience ice machine isn’t the best no microwave in the room so kinda was an inconvenience. The ac needed the filter cleaned and the room gets hot so that was another inconvenience. There was also blood on towels. Other than that it was good

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

olivia

They had great customer service and give u a welcome bag with goodies upon arrival

10/10

Exceptional

04 Nov 2025

Caroline

Great staff! Very clean!

Business_and_leisure Family_with_children