Name: Best Western Bar Harbour Inn
Address: 5080 Sunrise Highway, Massapequa Park, 11762, US

10/10

Exceptional

02 Aug 2026

Lydia

Breakfast was great. Beds wonderful. Plenty of hot water and cool air conditioning. Staff was great and responsive. Would stay here again.

8/10

Excellent

01 Aug 2026

patricia

Convenient, clean, safe, the coffee machine was excellent and the front desk staff were friendly and very helpful and extremely nice. Will be returning there when i'm in the area again. Thank you !

2/10

Poor

31 Jul 2026

Michael

Booked for 3 days. had an emergency and called the property and they told me that they world refund me the last day. Received a notice that they would not.

6/10

Pleasant

31 Jul 2026

Nicholas

The room was freshly cleaned and ready on time.

The breakfast was ok. This feels more like a continental breakfast. The eggs are not fresh, just re-heated. No meat options if I recall. Still decent.

Parking was fine. NO issues.

The staff were great.

The real reason for 3 stars is the pool and fitness center are laughable at best. The pool water is murky and looks unclean. The fitness center has a single all-in-one weight training machine and it is broken due to the plastic casing stripping. It is unusable and I managed to insure myself trying to fix it. My mnistake, I will heal, no biggie.

2/10

Poor

29 Jul 2026

JOHN

Dump

6/10

Pleasant

27 Jul 2026

deb

Room 202 clean yet water leak patch work on ceiling was poorly patched- eye sore-
Pool area clean- staff wonderful - breakfast was nice but boring- staff on top of clear I tables

10/10

Exceptional

27 Jul 2026

gordon

Staff really helpful. Bed really comfortable. Shower nice and hot. Pool lovely and warm. Breakfast basic but filling. Only 10 minutes walk to station and shops

8/10

Excellent

27 Jul 2026

Sandra

Everything was great. The only problem was the baby crib. Not a fault of the hotel. Graco’s pack and play flat sleeping surface is terrible. Luckily we saved our daughter’s version from when she was a baby. She got it out of the car at 4 in the morning. Baby just couldn’t sleep otherwise. Her other new pack and play at her home is a problem also. They don’t make them like they used to with many things.

8/10

Excellent

25 Jul 2026

Stephanie

Overall, we were satisfied, although I think the hotel rooms could use a little bit of updating as the floor in the main room was peeling. Some of the furniture looked very outdated especially in the bathroom. The floors outside the room were very dirty and stained and there was a garbage pail stuffed with garbage right outside our window. Our room did have an odor of stale smoke. But I have to say the room was very clean. The bathroom tub was very clean. All of the towels smelled fresh. The bed was extremely comfortable as well as the pillow pillows. We did not have any problem with noise. I think they should paint the bottom of the pool. I didn’t see anybody in the pool but the color looked off because of the bottom of the concrete looked like the paint was peeling off and not because the water wasn’t clean. The staff was wonderful. The breakfast was delicious and was very satisfying with all the options. Plenty of parking. I suggested to ban smoking as ppl were sitting on benches in the parking lot smoking. Staff was kind and helpful.

6/10

Pleasant

19 Jul 2026

Timothy

Half the toilet seat was loose without a bolt. Corners of the room had hair and debris that looked like it was there for awhile.

Partner

10/10

Exceptional

17 Jul 2026

Brandon

The overall service and quality of the place was outstanding

Partner

2/10

Poor

14 Jul 2026

Deepkumar

I had booked a room with 2 double/queen. The only one they could offer me was a poorly maintained old room with one kind bed. Bad experience. Never again at this location!

Family_with_children

8/10

Excellent

14 Jul 2026

Ellen

The only reason I gave a good rather than excellent was because the sofa bed was not at all comfortable. Springs were popping and the mattress was awful even when we tried to cushion it with several blankets. Otherwise the king sized bed was very comfortable. The room was clean, the staff were very accommodating and the breakfast was more than I expected. I would stay there again but with 2 beds not the sofa bed.

Family_with_children

4/10

Poor

13 Jul 2026

Tim

For the price for each night I expected a nice accommodation. I should have checked the ratings before I booked. The room was damp. Touching the bed you could feel the dampness. When I questioned the front desk, a woman came to check and swore it was just cold and had an attitude. She said “well you booked it” which took me back. The room was also quite small which I could have dealt with if the room was not damp. We were stuck as it was too late to cancel. We had to head over to a family reunion fairly quickly. Going back in the evening it still felt the same. Interestingly the paperback book I had laid on the night stand was curled on the cover as was the paper bookmark my granddaughter had made for me. That happens in a damp environment. I definitely agree with the 2 star rating and that is being generous. I definitely could have done without their rude attitude. Btw our room was on the ground level that led directly to the parking lot. I don’t know if the upper inside rooms were better, but I don’t recommend staying there. Also the mattress sagging in the middle wasn’t very comfortable.

Partner

10/10

Exceptional

12 Jul 2026

Jonathan

I love the Best Western. Breakfast great, convenient parking, clean room and amazing staff. I feel safe and have no worries. Thank you!

Self

8/10

Excellent

12 Jul 2026

Joseph

The young lady at the front desk was extremely friendly and helpful even at the late hour of my check in. Breakfast was excellent as was the staff stocking it and maintaining the eating area. Room was clean and the bed was very comfortable.

Self

10/10

Exceptional

09 Jul 2026

Ali

Everything was excellent. My children love it.

Family_with_children

8/10

Excellent

08 Jul 2026

Shawn

Work out equipment is little outdated and broke

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Jonathan

The Best Western hotel has become one of my favorite places to stay. The staff goes above and beyond to make the visit an amazing experience from the beginning to end. The rooms are clean, breakfast is very good and parking is so convenient. The neighborhood is very peaceful and feels safe.

Self

10/10

Exceptional

07 Jul 2026

Sharon

Great staff! Close to stores.

4/10

Poor

06 Jul 2026

Danielle

Hallways smelled like urine, rooms smelled like smoke . Room was cold . Was ok for 1 night stay to go to Airport but nothing more

Family_with_children

8/10

Excellent

05 Jul 2026

Nana

Very attentive and friendly staff, the rooms were good sized and clean. Highly recommend to anyone who wants to stay in the area.

Friends

2/10

Poor

01 Jul 2026

Carol

Unfortunately, there was a lot of noise pollution being so close to the highway..

Our room looked aesthetically. OK bathroom was clean….. We had two queen beds and on the nightstand between the beds when we return to our room day one, were hundreds of tiny, dark brown ants. This occurred around 8 PM at night and there was no one from maintenance or housekeeping to help us, but the registration clerk found a can of raid which we used ourselves and of course the smell was horrendous…

Partner

10/10

Exceptional

30 Jun 2026

Karen

Loved it all

Self

8/10

Excellent

30 Jun 2026

Alexandra

The hotel was excellent. The only complaint I have is that the bed was too firm. We woke up with our back hurting.

Partner

10/10

Exceptional

28 Jun 2026

Leceta

Overnight stay. Spacious room. Kind staff. Gerry was very polite. No microwave in the room, but breakfast area had one that could be use and it was clean. The fridge was a vintage 50's-60's pull handle style.

Self

8/10

Excellent

27 Jun 2026

Thomas

Good parking Clean room Breakfast was good.

10/10

Exceptional

26 Jun 2026

Kimberly

I just want you to know that Kathy the woman who works at the front desk is so amazing. She was so kind and helpful for the situation I was dealing with at the time. Many people do not go out of the way for the costumer's anymore. But she is some of the few that still do. She made my stay feel safe and couldn't be more helpful. You should be proud of the job she does because she does really care.

10/10

Exceptional

17 Jun 2026

Jace

I did not like the fitness room.

No free weights
The cable machine was broken

Consideration for additional wirk out items

Self

10/10

Exceptional

16 Jun 2026

Tarrah

I’ll stay here every time! Perfect!

6/10

Pleasant

15 Jun 2026

Gail

Floor was so dirty when I got onto the tub after showering I left foot marks. My luggage had nit been just moved but items moved onto different floors. Tge beds were to my waist
The double rooms are nothing like what sttgey shie. Maintenance us dub par
It has been 9 days to get my 25.00 deposit back. I was told the next day now im told 30 days. Very limited TV
Very over priced
Contacted management
No reply

Family

10/10

Exceptional

13 Jun 2026

David

Very accommodating

8/10

Excellent

10 Jun 2026

Tara

Good for a quick stay, room felt damp and musty though.

Partner

6/10

Pleasant

08 Jun 2026

Heather

The hotel staff were very helpful and friendly. We booked a suite and it was spacious and clean. The breakfast was very nice. The pool was disappointing. It was unclean and there were hairs and bugs floating in it. The pool water actually looked stagnant, so maybe the filter wasn't working. The pool walls and floor were filthy. We were so grossed out that we couldn't even use it. The air conditioner in our room wouldn't not get cold even after setting it to 60. Check in and check out were easy and navigating the property was easy enough.

Family_with_children

4/10

Poor

07 Jun 2026

Rick

The gentleman checking us in was incredibly rude and condescending.

8/10

Excellent

06 Jun 2026

Tanya

The room was clean, staff was helpful and the breakfast was impressive. On our checkout day we asked if we could leave the car in the lot while we went into the city and they had no problem with that. Not too far from the train.

Family

8/10

Excellent

03 Jun 2026

Laura

Staff was excellent. Just wish I knew the rooms had doors that faced the exterior.

Self

10/10

Exceptional

03 Jun 2026

Jonathan

It was a great experience. Upon arrival, reception staff were very pleasant and helpful. The room was clean and spacious. The price was amazing for the excellent quality/size of room and service received. I will definitely book for future trips!

Self

10/10

Exceptional

03 Jun 2026

William

Nice

10/10

Exceptional

31 May 2026

Eduardo

Staff is kind and helpful. I was traveling through and broke down. They took care of my things before I checked in and my 4 day stay was very pleasant.

Self

6/10

Pleasant

31 May 2026

Myslide

.

Family_with_children

6/10

Pleasant

30 May 2026

Nathan

So I get to the check in and the lady working there is yammering on facetime with her friend and is so involved in her conversation that she doesnt even look up and greet me for like 30 seconds, then ends her conversation and finally checks me in. Already a bad start. She did ask me if I preferred upstairs or downstairs so hey congratulations you get 2 stars instead of 1.

I get into the room and its pretty dark and dingy but I didnt expect much. The thing is, the room had a sort of lingering bad smell, and it permeated everything including the pillows, real musty. I tried to open the window to get air into the place only to find the window had no screen so I didnt feel safe leaving it open, and didnt want insects to climb through - or worse.

I found hairs from like 4 different people in the tub, on the sink, the toilet etc. I could tell they were different people because they had different characteristics. The vinyl floors felt truly disgusting to walk on after I showered - slimy and gross. Like I needed to wash my feet again after walking on them, then put on socks in the bathroom in order to get to my bed. You can only imagine what is caked and dried into those little creases. Strong suggestion to the hotel staff - mop more.

The pillows were pretty lumpy and smelled weird, the bed was not great, but the cherry on the top was after a long day, im dead tired its 1 AM and I want a Coke, so I buy one from their machine and its and its HOT, like microwaved. What a mess!

Self

10/10

Exceptional

25 May 2026

Agueda

Great accommodations.
Clean room, Friendly staff and Hot breakfast.

Family

10/10

Exceptional

25 May 2026

Katrina

Everything was perfect!
Was one night but relaxing and great experience.

Partner

4/10

Poor

20 May 2026

Frank

Breakfast was average, rooms were in poor shape, room was not cleaned very well, walls were paper thin could here person above use all night.

Partner

10/10

Exceptional

19 May 2026

Kidada

Very clean and comfortable accommodations, staff was friendly, and the breakfast was constantly replenished with fresh food that was extremely good

Family_with_children

10/10

Exceptional

18 May 2026

Darlene

I like this hotel. It is clean and comfortable with a decent breakfast.

Family

10/10

Exceptional

18 May 2026

GERNINA

I had a very pleasant stay there’s not much to say about the place it’s a very comfortable hotel close to shops, restaurants and more.

Family_with_children

2/10

Poor

17 May 2026

Anita

The room was so small and old. Needs one serious updating . It also smelled musty . Police were there a real times for what seemed to be drug raids . I was charged $499 a night and $489 a night. This place should not charge more that $150 . The place needs a serious overhaul and it is also dangerous! I am so disgusted that I was ripped off. I DO NOT RECOMMEND ANYONE TO STAY HERE!

Partner

8/10

Excellent

14 May 2026

Chris

Nice a bad hotel for the price!

Self

6/10

Pleasant

11 May 2026

Jen

The rooms were clean and updated. Unfortunately the mattresses were beyond firm. Thankfully the staff was able to supply us with some blankets to cushion the hardness. I suggest getting some egg crate mattress or inexpensive memory foam.

Partner

10/10

Exceptional

11 May 2026

Mark

Everything was excellent, would stay here again

Self

10/10

Exceptional

05 May 2026

Charlotte

Loved that there was an indoor pool since it can quite cold in NY. There also aren’t a ton of hotels on Long Island in Nassau County south shore and this one was easy to access, near the main highways, had free breakfast (great options) and a great coffee bar, along with clean rooms. Honestly great place to stay if you want to be close to NYC but not spend a fortune to stay in Manhattan

Partner

10/10

Exceptional

03 May 2026

James

It was a clean, well kept hotel. Breakfast was great! The only negative I have is the room door was not hung well as there was a gap in the bottom half of the door that I could see outside. Other than the door gap we were very happy with the room, hotel and everything else.

Partner

10/10

Exceptional

03 May 2026

Wilson

I liked it

10/10

Exceptional

30 Apr 2026

Michelle

We loved our overnight!

Partner

6/10

Pleasant

28 Apr 2026

Mary

breakfast only fair. not many choices

6/10

Pleasant

27 Apr 2026

Cori

Breakfast is not great
Nescafe machine was briken so just a pot of coffee
Gym machines were broken
Pool is tiny
Lots of road and train noise

But, staff is friendly and they gave us a late checkout
Room is clean and has good towels, soap, shampoo, and conditioner

8/10

Excellent

27 Apr 2026

Eileen

Room was very clean. Would not recommend the outside rooms. Too much noise. Breakfast had lots of choices. Glad it was offered and included in price of room. I would stay again but get different room.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Cori

Clean room
Friendly staff
Breakfast is just ok but coffee machine didn't work this morning so that's disappointing. No maintenance on duty.

10/10

Exceptional

20 Apr 2026

Yuleyri del Carmen

Great stay! Very clean and breakfast is amazing! Love it here. I have stayed three times and will keep staying in the future! Definitely recommend! Parking is free and coffee/latte machine available 24 hours! You have the time of your life here.

Family_with_children

10/10

Exceptional

20 Apr 2026

Vincent

Enjoyed my stay

6/10

Pleasant

17 Apr 2026

Lori

Place was okay patrons sketchy

10/10

Exceptional

17 Apr 2026

Chris

Great stay

Self

8/10

Excellent

17 Apr 2026

Rosalind

The staff was very hospitable.

10/10

Exceptional

14 Apr 2026

Karen

The staff was very helpful and pleasant. The breakfast was good. Room was clean and the heat/air worked well.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

william

Yes

10/10

Exceptional

08 Apr 2026

Matt

Very comfortable bed and pillows...very clean

Self

6/10

Pleasant

04 Apr 2026

Todd

Breakfast was simple and unimaginative. Room was clean and comfortable. Parking was adequate. Desk staff tried to help but was completely uninformed about the lack of cable TV. There was no TV all weekend.

Self

10/10

Exceptional

03 Apr 2026

marcus r.

Yes

8/10

Excellent

31 Mar 2026

joseph

yes very convienient

Self

8/10

Excellent

30 Mar 2026

Christina

Nice one night stay. Hotel is clean. Breakfast was good. Didnt get to use the pool. Parking is plentiful. Check in was smooth. Even got a early check in. ID is required for all guests over 18. Only issue was all Tvs didnt work. Would stay again!

Family_with_children

10/10

Exceptional

17 Mar 2026

Steven

I was only staying one night but the Best Western was perfect for what I needed. The room was clean and quiet and they had 24 hour coffee.

Self

6/10

Pleasant

15 Mar 2026

li

good to stay

10/10

Exceptional

15 Mar 2026

Moises

Checkin was smooth, rooms were clean, ready and modern. Breakfast was great and pool was fun and maintained. I would certainly stay there again.

10/10

Exceptional

08 Mar 2026

Shane

good

10/10

Exceptional

02 Mar 2026

James

Check in was no problem and the lady checking me in was really friendly and efficient.

Self

10/10

Exceptional

22 Feb 2026

Te'Rell

nice hotel

Self

8/10

Excellent

20 Feb 2026

Robin

No microwave in any of the room they should have said 25th floor is outside room door

Partner

10/10

Exceptional

18 Feb 2026

Patricia

Room was clean, not perfect, drawers were broken but it's clearly an older hotel they've worked on upgrading and it's definitely a good price for the stay.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Jessica

Iris was by far the nicest, most compassionate, and personable person I’ve ever spoken with at a front desk! My family and I were here for a funeral, and she made us feel nothing but at home. Everyone needs to be more like her!! :)

10/10

Exceptional

05 Feb 2026

David

Very helpful staff. On a cold night the room was warm and comfortable

Business_and_leisure Self

10/10

Exceptional

02 Feb 2026

Chris

I stay here frequently. Good basic stay. Friendly staff. I suggest the suites over the standard rooms. Reasonable rates. No frills. Good area for dining options.

Business

10/10

Exceptional

31 Jan 2026

Barbara

This place has very comfortable beds, a good shower, a nice lobby with coffee available all day. There are fridges in the rooms, a microwave available for heating food, and a good grocery store nearby. We hunkered down two extra days due to a snow storm and the staff were great about shoveling snow, helping with airport transportation, just basically helping us make the best of a stressful situation. We would definitely stay here again while visiting the area.

10/10

Exceptional

30 Jan 2026

Martin

Great room, great staff

10/10

Exceptional

26 Jan 2026

Krystal

The room was so clean and everything was great. We stay here every time we come up.

Leisure Family

10/10

Exceptional

24 Jan 2026

Rosenver

Everything grear

10/10

Exceptional

23 Jan 2026

chris

Clean room great staff

Business Self

10/10

Exceptional

20 Jan 2026

Will

Staff was friendly and room was clean

10/10

Exceptional

16 Jan 2026

christina

Clean great staff

8/10

Excellent

14 Jan 2026

catherine

Couch in room was very old.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Michelle

Excellent room, excellent service!

10/10

Exceptional

28 Dec 2025

Lori

Clean room friendly staff

Leisure Family

10/10

Exceptional

26 Dec 2025

Susan

Staff was very courteous and friendly. Room was clean.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Kurt

Yes

8/10

Excellent

17 Dec 2025

frank

Everything was as stated. All satisfactory.

Self

6/10

Pleasant

15 Dec 2025

fela

Average stay

Leisure Family

10/10

Exceptional

15 Dec 2025

Ann Marie

Yes

Leisure Self

10/10

Exceptional

14 Dec 2025

Deborrah

Clean room, great staff, loved the coffee and hot chocolate machine

Leisure Self

4/10

Poor

14 Dec 2025

Greg

Our room smelled smoky, the bathroom sink basin was cracked, and there was an ugly wood “old” attachment on the wall, for a tv, which was now on a stand. The noise from the rooms around us was very loud and felt “paper-thin”.
The room was very clean and the bed and pillows comfortable. The staff did offer to move us and use a machine for the smell but we didn’t plan on using the room except at night.

Friends_and_family Family