Holiday Inn Express and Suites Monroe

10/10

Exceptional

15 Mar 2026

Jose

Candace was very good at her job. Took care of us and from our observation, everyone else!!

Partner

10/10

Exceptional

17 Feb 2026

Angelia

Great staff!

Family_with_children

10/10

Exceptional

21 Jan 2026

Connie

Nice, clean, convenient

10/10

Exceptional

18 Jan 2026

Leonard

The staff stood out the most,Ms.Candy was very patient,nice and informative.

Business

10/10

Exceptional

17 Jan 2026

Jeana

KC that checked me in was awesome !! The place was very clean and everyone was very accommodating.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Geoff

The rooms were clean and updated. The entire staff at this hotel were very friendly and helpful. The breakfast was great , loved the cinnamon rolls. Would stay here again.

Business Partner

8/10

Excellent

09 Jan 2026

Teresa

Overall good experience. The room was comfortable and clean, although there were q tips in the trashcan when i first arrived to room. This room was located on the 3rd floor with window on side of building so the highway noise was considerably less than my previous stay when my room was on the 4th floor facing the highway. The clerks were different than the one the last time i stayed there. Checkin clerk was friendly but did not offer water or give info on wifi login, just did the basics while the first time i stayed there the check in and check out clerk was the same and she was wonderful. Very helpful, gave information without having to be asked. Also when i checked out this time the clerk told me that she could not print reciept for my stay since i booked on Expedia and paid through the website. I booked on Hotels.com ran by Expedia and i did not pay online, i paid at checkin, but she still told me she could not give me a receipt and that i had to get one from Expedia. I explained that the last time i stayed i had booked through the same web site and paid on arrival to hotel and was given a reciept when I checked out. Questioned why i could not get one now and was told that the last checkin person was not supposed to give it to me. This tells me they can, but wont. Hotels.com site stated that since I paid on arrival to hotel that the hotel would have to give me a reciept. This was very frustrating as i never got a true paid receipt, only an initial booking confirmation.

10/10

Exceptional

04 Jan 2026

Julie

Great experience. Very clean rooms and super clean hotel in general. Comfy beds, plenty of towels given to us. Staff member, Candy was helpful! Also Kelli was excellent. The breakfast was so good! Love a place that doesn't just serve muffins and cereal but hot, fresh breakfast items. The coffee was delicious! Really enjoyed these machines that grind and then brew.
Thanks for everything Holiday Inn Express, West Monroe!

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Gary

Ran out of cinnamon rolls an hour before breakfast ended and only 1 hot chocolate packet. Shower bath wash and shampoo dispenser broken in bath. Pretty clean overall and bed was comfortable but not outstanding.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Subramanian

We had a great stay at the Holiday Inn Express in Monroe. Candy at the front desk was amazing—full of energy, welcoming, and very professional. She greeted us warmly and even provided four bottles of cold water, which was a thoughtful and much-appreciated gesture. Candy went above and beyond to support us and make sure our stay was comfortable. Her positive attitude and excellent customer service truly made a difference. We would definitely stay here again.

10/10

Exceptional

16 Dec 2025

Lelia

Candy was very courteous

Leisure Family

8/10

Excellent

15 Dec 2025

Angelina

Room was clean but smelled kind of weird.
Elevator was incredibly sketchy, so we just used the stairs.

Leisure Family

2/10

Poor

11 Dec 2025

Mark

On check-in, Candy the evening hostess was having trouble with all of the patrons. The desk agent before her, Candace had poorly executed her job by not checking in guests correctly and had moved people from room to room without logging them in the system. When we arrived, we were given a room that had not been cleaned and a number of other families were given rooms that were already occupied. Candy did refund our room so we could find another place to stay, but she was overwhelmed and frustrated by the actions of the other desk agent.

Leisure Family

6/10

Pleasant

07 Dec 2025

KeAndria

Over stay was okay. Room was clean but I pulled the sheets, pillow cases, and mattress pad off the bed and the actual bed had 2 huge visual urine stains.

Leisure Self

10/10

Exceptional

06 Dec 2025

Kendra

Candy was so nice and helpful !! She made our stay enjoyable

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Barbara

A 10!! All the way From Kellie front desk to cleanliness in room to absolutely great coffee!

8/10

Excellent

30 Nov 2025

Sasha

Hotels.com said the bathroom was a tub/ shower combo in our king suite, however the only rooms that had those are double queens, every other room option is shower only. Had I knew this I would have booked somewhere else…. So I had to forgo my relaxing bath after a busy holiday week while being sick to have the comfort of a king size bed with my husband.

Partner

10/10

Exceptional

10 Nov 2025

Tonya

Perfect location. Safe. Easy to find and valet with a pull in. Staff was wonderful! Balcony on Bourbon was fun!

Leisure Partner

10/10

Exceptional

05 Nov 2025

Teresa

Desk clerk was very welcoming and helpful. Room was clean, bed was comfortable. Only negative was the highway noise, was difficult to fall asleep. Otherwise it was a very positive experience.

Business

10/10

Exceptional

29 Oct 2025

Linda

I liked everything about this location. Amy did an amazing job with preparing the breakfast. The varity was excellent and the hot items were delicious. She was also very personable.
Saviur at the front desk was very helpful as well as the lady on the afternoon shift on 10/28/25. Both were pleasant and able to answer all my questions. The staff member responsible for cleaning room 332 for my checkin also did a great job. Everything was perfect. My only suggestion would be that a grab bar should be installed in the tub/shower area for saftey reasons.
I will definitely visit this location again when I am in the area.

Leisure Family

10/10

Exceptional

26 Oct 2025

Ferrel

The lady(Candie) was remarkably helpful and polite. She really made my stay enjoyable

Business

10/10

Exceptional

04 Oct 2025

James

My room was clean and in good repair. Candy at the front desk was very helpful and went the extra mile to make sure my extra night was handles correctly. The location of the property was convenient for my trip.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Benny

Candy was great at check-in.. quick friendly and professional. Stay was great and room was nice and clean.

Business Self

10/10

Exceptional

03 Sep 2025

Victoria

Comfy bed

This was just a quick overnight for a roadtrip. Honestly wish we could have stayed longer. This was one of the comfiest beds I've slept in! Clean, convenient, and the staff we encountered were very pleasant.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Laura

The hotel was clean and welcoming with an updated look. It was a spacious room and hotel was very welcoming to my pup. Candy at the front desk was awesome!

Partner

10/10

Exceptional

26 Aug 2025

hiawatha

Na

Leisure

10/10

Exceptional

04 Aug 2025

Kathy

Bed was very comfortable and room was very spacious. We had a large dog friendly room which was the size of two almost. Candy was very helpful!

Leisure Pet

10/10

Exceptional

02 Aug 2025

Charles

Great food and comfortable bed

Business Family_with_children

2/10

Poor

22 Jul 2025

Wendy

I didn’t appreciate paying for a room I didn’t receive! The air conditioner leaked water and the carpet was soak a wet & I was told there wasn’t another room available. I paid for a double queen beds & when I got there it was a king bed with a roll out twin bed with pull out couch. That was unacceptable. The hotel told me it wasn’t their fault call Expedia & of course Expedia took their side! I will not book through you all anymore!!! I should have gotten the insurance! I recommend anyone booking through you all get insurance!!!! Dissatisfied customer!!!

Leisure Family

10/10

Exceptional

22 Jul 2025

Roxy

We enjoyed our stay at this property mainly because of the very friendly staff, especially Candy. She was so helpful in anything we needed. Not many people like her in the business world anymore. 👍👍👍👍👍 for Candy

10/10

Exceptional

21 Jul 2025

Stephanie

Candi at the front desk was Awesome

10/10

Exceptional

05 Jul 2025

Jordan

Best hotel experience I’ve ever had

This was hands down one of the cleanest and best hotels I’ve ever seen. I didn’t see a spec of dust anywhere the service was wonderful everyone very friendly check in was easy. When we walked in the doors it smelled like fresh soap floors where spotless we were greeted by a very friendly employee at the front desk. Got up to the room walked into one of the cleanest rooms I’ve ever seen looked newly remodeled, a huge shower, an extremely soft bed, and a big flat screen TV with plenty of Channels.

Partner

10/10

Exceptional

01 Jul 2025

Scott

Best place I’ve stayed at for this price ($221) and solid value. Clean, smelled great, well kept, room very nice, breakfast fantastic (even crispy bacon).

Leisure Partner

8/10

Excellent

15 Jun 2025

travis

Hotel was clean. Breakfast was nice. The only negative thing i would say is that the water was brown when taking shower, etc.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Skye

Everything was perfect. Mrs.Candy made my check in smooth!

Business Family

10/10

Exceptional

22 May 2025

Kary

The staff was super nice and its so close to some really good restaurants

10/10

Exceptional

19 May 2025

Cindy

Clean reasonably priced hotel with a great breakfast. Friendly staff. Will definitely stay again

Leisure Partner

10/10

Exceptional

19 May 2025

Kelsey

It was cery clean smelt good and the service was great

Friends_and_family Family

10/10

Exceptional

11 May 2025

Deatra

Beautiful, clean property. Probably the best Holiday Inn I've ever stayed at. Everything was spotless, great hot breakfast everyday and staff was extremely kind!

Leisure Family

10/10

Exceptional

06 May 2025

Robert

Great

2/10

Poor

23 Apr 2025

Tharwat

Bad receptionist attitude, Gym not working, breakfast is limited options and disgusting

Business Self

10/10

Exceptional

20 Apr 2025

Sarah

Quiet Toom!

10/10

Exceptional

12 Apr 2025

Brad

Overnight Business

Very clean and service was great.

Business

10/10

Exceptional

08 Apr 2025

Dennis

Clean Hotel and Friendly Staff. Easy Check-in and Check-out, I will stay again in the future.

Leisure Family

10/10

Exceptional

11 Mar 2025

Sharmarius

I love the room the softness of the king size bed. The bathroom walk in shower. Free breakfast. I love it everything.

Leisure Family

10/10

Exceptional

01 Feb 2025

dona

This property was very clean and well cared for. Staff was extremely friendly and helpful. Candy was extremely nice and helpful when I checked in. She was very friendly and went above and beyond to assist with accommodations.

Leisure Pet

4/10

Poor

01 Jan 2025

Verified traveler

Never again

It appeared to be under renovation and was overpriced given the lack of amenities, smell, and filthy conditions

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Terri

Loved it! Front desk staff were so friendly & helpful. Room was clean & well kept. And we got exactly the room we requested.

Partner

8/10

Excellent

14 Dec 2024

Sandra

The room was clean and comfortable. The hotel is going through construction/renovation and was a little disarray. Staff was very friendly.

Friends_and_family Family

6/10

Pleasant

07 Dec 2024

David

the Receptionist when I checked in was 1st Class

the Thermostat in my room would not let a Temperature above 58 degrees be set. So, needless to say it was cold

the Elevator was very clunky in operation. It appears as though it might’ve been ready to malfunction

Self

10/10

Exceptional

02 Dec 2024

carrie

Upgrade room

My stay was Awesome from beginning to end. Candy was really nice, polite, and very helpful. If I needed anything, she was very helpful.

Friends_and_family Family

6/10

Pleasant

30 Nov 2024

Katrina

Overpriced! I paid $160/n for hotel with very limited amenities and a room with a tub that didn’t drain properly. The whole shower needs to be replaced. Me and several other guest had to wait for someone to finally come to the front desk. She was nice tho.

Leisure Partner

10/10

Exceptional

28 Nov 2024

Kristen

The staff was very nice and friendly. The room was clean and very comfortable.

Leisure Family

10/10

Exceptional

24 Nov 2024

Brenda

It’s under construction but that didn’t affect our stay.

8/10

Excellent

25 Oct 2024

Jajuan

Property was clean with a nice staff and decent amenities

Business_and_leisure

10/10

Exceptional

20 Oct 2024

Eddie

Room was clean and comfortable.

Friends_and_family Family

8/10

Excellent

22 Sep 2024

Verified traveler

Nice hotel, but bathtub needs re-glazing or replacing.

Business

8/10

Excellent

09 Sep 2024

Lisa

Was just Okay. Super friendly staff, still a little sketchy at night.

Leisure Friends

10/10

Exceptional

17 Aug 2024

Stephanie

Loved this place!!

Had an impromptu stay making our way home from vacation. This was a GREAT place to crash! Very friendly service & very helpful folks. Room was very clean, zero complaints. Already aware of a tint to the water due to aquifer they get their water from but let me just say, it was VERY minimal & didnt affect our stay at all. Room was comfortable & updated & very pretty. The place is still partially under construction but it didnt affect us at all. My only suggestion would be for better beds as that was a tad uncomfortable but great location, friendly staff & oh I shouldnt leave out the great breakfast we had! Biscuits & gravy, sausage & eggs with orange juice to get us going for the day! If you're looking for a great place, THIS is the place to stay! Thanks to the friendly & helpful staff!!! Y'all were great!! Highly recommend!!

Friends_and_family Family

10/10

Exceptional

30 Jul 2024

Stella

GOOD PLACE TO STAY

THE STAFF GREETED EVERYONE W A SMILE AS THEY ENTERED AND WAS WILLING TO HELP IN ANYWAY ESPECIALLY KECIE ROOMS WERE VERY COMFORTABLE

Partner

10/10

Exceptional

27 Jul 2024

Alissa

Loved the big spacious room. The park directly behind the hotel was nice

Leisure Partner

4/10

Poor

01 Jul 2024

Verified traveler

Dirty and nasty rooms

We were moved two times because the television did not have signals, and the rooms were not clean (tubs were dirty the carpets were wet. The worst Holiday Inn stay ever ( just dirty and nasty). We did not want to stand in the tub to take a shower.

Friends_and_family Family

10/10

Exceptional

21 Jun 2024

Hal

The room was clean and ready for us. Service was excellent at the front desk.

Partner

2/10

Poor

18 Jun 2024

Cheyenne

I really tried to give this hotel a chance.The entrance looks nice and thats where it ends. The rooms are filthy. The crazy thing is I was willing to look past this and until the elavator broke down.

The 2nd afternoon of our stay, the elavator broke down. If I was not traveling with my 84 year old grandmother, legally handicap grandmother, who had a double knee replacement and suffers from hip issues, i would careless. We ask when the elevator was going to be fixed as she was on the 3rd floor and we needed to leave for funeral services for my grandfather. We were told the elevator would be fixed by 7, which was not helpful to us because we had to leave by 5. We figured we could take our time to get her down the stairs and the elevator would be fixed by the time she got back. WRONG! Around 7:30/8PM that night I asked the guy at the front desk if there was anyway we could move her to the 1st floor since it was still broke and I explained she was hanicap and had a double knee replacment. He told me there were no rooms on the first floor but would call the general manger to get an update on the status of the elevator. My family kept my grandmother out as long as possible in hopes of the elevator getting fixed but they fixed it. So my grandmother slowly and painfully climbed the stairs. The next morning, Tammy, the morning front desk person, moved my grandmother to the 1st floor to a room THAT WAS AVAILABLE THE NIGHT BEFORE. Tammy was very helpful.

Business Family_with_children

10/10

Exceptional

13 Jun 2024

Chandra

The staff was super friendly, our room was very clean, breakfast was amazing .

Friends_and_family Friends

10/10

Exceptional

08 Jun 2024

Teresa

Best breakfast ever

Super nice people. Totally booked up. I was not able to get my second room with 2 doubles but all beds are king so it worked out ok. No one was cramped. Breakfast was the best I had ever had. We travel monthly. Definitely keeping this one in my notes.

Friends_and_family Family

2/10

Poor

31 May 2024

Otto

Dirty Sheets

Dirty sheets. It is clear that that they did not change it from the prior guess. The next morning after sleeping on a chair inside the room as I left I saw the cleaning lady with the Cart carrying no sheets but just soaps and shampoos which clearly means that they do not change the sheets

Business

10/10

Exceptional

01 May 2024

Shannon

They are remodeling right now but very nice

We had a problem with shower drain they are in middle
Of a remodel. They gave us another
Room and everything was great!

Friends_and_family Family

10/10

Exceptional

18 Apr 2024

Lorie

The cleanliness and checkin was with a very nice person.

10/10

Exceptional

07 Apr 2024

Betsy

This is an older hotel but kept up pretty well. Room clean. Bed was comfortable. Staff very friendly. Easy self parking. Close to highway so there is some road noise. Breakfast was wonderful

Leisure Family

2/10

Poor

07 Apr 2024

Bryan

All water in the Hotel is Brown w orange debris floating in it. So bad I questioned if even safe to shower in. Absolutely not drinking or brushing teeth with it! Hotel is very aware of it, as a sign about Brown water, is posted in the Elevator! Yet no, 0 bottle water is provided in the room!!

Business Family

8/10

Excellent

20 Mar 2024

Connie

Nice

Leisure

6/10

Pleasant

15 Mar 2024

Ashley

There was a half eaten apple on the floor in our room when we arrived.

Leisure Family

10/10

Exceptional

11 Mar 2024

michael

my request on the first floor was ready for me when I arrived Clark helped me out and gave me some dining options and directions. Everything was clean and they had their Easter bunny tree up in the lobby which was nice for the young kids. Only problem we had was the microwave, but we brought what we needed to eat up down to the office and they took care of it for us, thank you Mike Page

Leisure

6/10

Pleasant

03 Mar 2024

Christy

Really need so upgrades or just a uplift

Business_and_leisure Family_with_children

10/10

Exceptional

18 Feb 2024

Lane

Easy to get to and friendly staff.

Leisure Family

6/10

Pleasant

07 Jan 2024

Sharon

Was not given an accessible room, even though I had specifically reserved one and let hotel know I would be arriving with a person using a walker and one in a wheel chair. The best they could do was a 1st floor room. We were in town for my father's funeral. Because the room only had a standard tub/shower I had to make a trip to go by bathing wipes, dry shampoo and such.

Would I stay here again? Maybe

Business_and_leisure Family

10/10

Exceptional

07 Jan 2024

Brian

Great Stay!

We had a great experience and stay. Thank you !!

Partner

10/10

Exceptional

02 Jan 2024

Green

I love everthing about the property and the front desk lady made me feel welcome

Leisure Partner

8/10

Excellent

29 Dec 2023

Dawn

Overnight while traveling

Great stay for the night. It was quite and the bed was fantastic. Breakfast was good and we appreciate that you still serve breakfast.

Partner

10/10

Exceptional

28 Dec 2023

Philip

Nice hotel

Wr had a great night, it was just a stop on our way home from a trip to Georgia for the holidays.

Partner

10/10

Exceptional

27 Dec 2023

kathryn cavanaugh

Check in fast and easy. Staff very polite and helpful breakfast was yummy

Leisure Family

2/10

Poor

26 Nov 2023

Dallin

Shower and TV didnt work. Breakfast was poor

Leisure Family_with_children

8/10

Excellent

25 Nov 2023

Nancy

A little awkward to get to.

Leisure Partner

10/10

Exceptional

09 Nov 2023

john

Not noise in the room

6/10

Pleasant

16 Oct 2023

Natokwa

The elevator was out of order for some of our stay. We were on the fourth floor (top floor) of the hotel. That was negative after returning to the room. Luckily it was repaired before checkout and we didn’t have to carry heavy luggage down 4 flights to check out. There was something going on with the water. It had a light brown tint which I didn’t notice until after drinking some to take a Tylenol. It tasted awful and when showering left a slick feeling on my skin. Pretty gross. The iron was defective and spewed water all over my clothes when I tried using it ( it looked as though it had been dropped). Didn’t try the breakfast but wanted coffee. Wasn’t happy to have to buy water to make my coffee to know it was clean. The room was decent otherwise.

Business_and_leisure Partner

10/10

Exceptional

15 Oct 2023

Carla

Everything was good except the filthy wash cloth hanging over the shower
Curtain. Bathtub was slow to drain.

Partner

2/10

Poor

10 Sep 2023

Leigh Anne

Ceiling leaked on our bed and my bag . Expedia would not refund and property said they couldn’t because I booked through Expedia . Second bad experience with this hotel and no refund was given either time. The staff was super apologetic, and it was beyond their control. Disappointed in not even a refund for the incident.

Leisure Family

10/10

Exceptional

05 Sep 2023

Barbara

Good place to stay!

Nice stay....bed is very comfortable. Quiet even though on highway. Nice little nature trail right outside of the pool area. Close to restaurants.

Self

10/10

Exceptional

14 Aug 2023

LINDA