Name: Courtyard Charlotte Matthews
Address: 11425 East Independence Boulevard, Matthews, 28105, US

10/10

Exceptional

22 Jul 2026

Amy

Great room, staff very friendly,.. the bathroom in the lobby needed cleaning and didn’t appear to be cleaned within 12hours (the toilets).

6/10

Pleasant

22 Jul 2026

Jody

The motel needs some updating, very old,

10/10

Exceptional

15 Jul 2026

Mike

We enjoyed the easy check in. We had time to relax by the pool. A few used towels lying around and none for us but laundry was very helpful. We then went for drinks at the bar and met with family. Staff was so friendly and pleasant to talk to. Room was very nice and clean.

Partner

8/10

Excellent

15 Jul 2026

Ayandy

Habitaciones muy cómodas

10/10

Exceptional

25 Jun 2026

Arlene

Super clean and most of all quiet!

Partner

8/10

Excellent

25 Jun 2026

Kait

This was a quick overnight stay for our family. We arrived well past check-in time, but had no delays or issues getting checked in. There were a few random people hanging outside the back doors. Normally this wouldn't feel weird, but it was 2am and there were multiple people just hanging out near the doors and/or in their cars. Thankfully, I wasn't traveling alone with our kids. This could have been a harmless situation as well, but you just never know today.
The room was very clean and quiet - we didn't hear any outside noise or noise in other rooms. The breakfast the next morning was lacking a lot of options, so we did opt to go elsewhere to eat.

Family_with_children

6/10

Pleasant

22 Jun 2026

Cesar

It was convenient place. Good gym and breakfast

Friends_and_family Family

4/10

Poor

19 Jun 2026

Chery

Not clean room and dirty sheets

10/10

Exceptional

15 Jun 2026

Alberto

Presentable.

Self

10/10

Exceptional

30 May 2026

Gerald

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10/10

Exceptional

25 May 2026

Vaughn M

Overall great

Self

8/10

Excellent

19 May 2026

Stephanie

Property was clean and safe. It’s fine if you have a car, but otherwise there is really nothing to walk to for food, etc. and no sidewalks to walk on.

Self

6/10

Pleasant

27 Apr 2026

Robert

Was given a room near the exit door. I should have asked for a different room but decided to stick with it. As I feared, people came in and out all night slamming the door - not ideal for a god nights sleep. The hotel was fine, it was my fault for not trying to change rooms.

Partner

10/10

Exceptional

19 Apr 2026

Lyn

Slept so very well!!! Not sure if it was the bed and bedding or sheer exhaustion, but i havent slept any better in months!

8/10

Excellent

19 Apr 2026

Karen

It was busy. A couple of soccer teams were there. A couple of the boys were knocking on my door. They saw me on my balcony. I was at the hotel by myself. They told me at the desk i would get housekeeping. I was there 3 nights without housekeeping.

Self

8/10

Excellent

14 Apr 2026

Dan

What breakfast??? They had a bar in the lobby where you could purchase breakfast items. You even had to pay almost $4 for a medium cup of coffee.

Never been to a hotel that charged for coffee but I suppose that's the new norm.

Family

8/10

Excellent

13 Apr 2026

CEDRIC

The menu was weak dose not meet the price point.

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Sherry

Room clean, staff exceptional. Breakfast expensive for what you get. Not enough selections especially if you have special dietary needs. Lots of street noise.

Family

2/10

Poor

05 Apr 2026

Paul

Stayed 2 nights and did not get a room clean day 2. Unacceptable. Please refund or credit a night

8/10

Excellent

04 Apr 2026

Tamara

Hotel was fine for a night as we were traveling through the area. It appears that they have tried to do some renovations but haven’t quite completed the process. We didn’t eat breakfast at the restaurant but it looked fine. The area around the hotel was busy and we noticed what looked to be an abandoned car in the parking lot. Its presence made us a little uneasy as we arrived late at night but, all was well. Staff was very friendly and efficient upon arrival and check-out.

Partner

2/10

Poor

31 Mar 2026

Chip

Didn't have the room that was reserved, tild us since we booked through hotels.com that there's nothing they will do.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Nicole

Pool was closed

2/10

Poor

25 Mar 2026

Kathleen

I have never in my life stayed at a hotel with no tea bags in the room. There were none in the lobby either. I went to the front desk and was told it would be $4 for one tea bag. This is outrageous, especially when you're paying almost $200 per night.

Friends

10/10

Exceptional

21 Mar 2026

Shayne

Definitely would stay here again it was convenient and staff was great. Breakfast was kinda plain but I’ve seen worse so still a win for me.

4/10

Poor

20 Mar 2026

Aspen

Because it's a Marriot, I expected a bit more than what I got. After reading some of the reviews I was confident this hotel would be great for my husband and I to spend 4 days in as we attended a conference in town. I was wrong. My room was sub-par for the price. Dirty carpet, areas on the wall that had been repainted a different color as though they were painting test swatches, the bedding was paper thin, the patio door had been left unlocked, and the room smelled terrible. Terrible! My husband and I had to go to Target to get a Glade Plug-In to deal with the dirty greasy smell. The small loveseat and throw pillows looked and felt like they hadn't been cleaned in 20 years. We didn't discover that we had a sliding patio door right away but when we did, we realized that it was completely unlocked - anyone could have gotten in at any time. The hallway smelled of cooking, and not the good kind of cooking - the greasy, spicy kind of cooking that cloys to the flooring and drapes, like someone had been living permanently in one of the nearby rooms. We didn't bring these issues up to the staff because we didn't want to be \"those people\" so we stuck it out until the last day of the conference, and though we planned to stay one more night to check out the town, we chose to pack up early and make the six hour drive home instead. The staff was so sweet and friendly and the very best thing about the property. Housekeeping isn't offered everyday either, by the way. Will NOT stay again!

Partner

10/10

Exceptional

19 Mar 2026

David

Yes staff was super friendly would definitely stay again in the future.

Partner

4/10

Poor

16 Mar 2026

Rafael

One of the beds in room 228 is you can feel the vibration from something that kicks on and off through out the whole day and night.

8/10

Excellent

23 Feb 2026

Monica

The hotel was fine. It is on a very busy road. The decor could probably use a little updating, but our room was clean. This suited us for a short sports trip with a teenager.

Family_with_children

8/10

Excellent

22 Feb 2026

Caryn

Room looked good except I see the bed was Filthy! There was even a large vaping device that someone must’ve forgotten. I also asked for the room service and was only left clean towels. Bed wasn’t made, ice bucket bag wasn’t replaced, and new cups weren’t provided.

Self

8/10

Excellent

16 Feb 2026

Carmen

Trato cortez

Leisure

10/10

Exceptional

16 Feb 2026

Donald

Really nice people , really clean hotel, one of my new favorite places to stay when im in town .

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Susan

Courteous staff and very nice room.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Matthew

Room was clean, front desk staff was very polit and engaging

Leisure Partner

10/10

Exceptional

03 Feb 2026

Justin

All of the staff were extremely helpful and pleasant.

8/10

Excellent

07 Jan 2026

Zynaesha

Room was clean and the staff was friendly

Leisure Partner

4/10

Poor

03 Jan 2026

Joseph

Dirty and smelly hotel. No room service in 3 nights

Leisure Partner

6/10

Pleasant

30 Dec 2025

nancy

One elevator close to our room was broken, ice machines did not work. Hallway carpet ripped at seams.

Our first room the AC in the bedroom did not work. Livingroom cushions not on sofa, carpet looked like cleaning did not vacuum.

Staff was very helpful; they put us in another room which was fine although still far from the only working elevator.

Not the usual condition of the Marriott's

8/10

Excellent

07 Dec 2025

Felicia

Room was clean. Bed was comfortable. Staff was friendly

Business_and_leisure Family_with_children

6/10

Pleasant

30 Nov 2025

Kevin

There are no real options for breakfast only paid Starbucks and the coffee is pricey even for that. They are undergoing summer renovations but during our day, the elevator also stopped working so that was fun checking out walking bags down the stairs. It’s aging property, but it looks like they’re catching it in time to renovate, but I don’t think I’ll stay again.

Leisure Partner

6/10

Pleasant

28 Nov 2025

Marlene

This hotel needs work. Our room was ok but the mattresses were not great. No little speciality items like makeup remover or lotions. The elevator was also broke. The check in n out people were nice.

Friends_and_family Family

8/10

Excellent

28 Nov 2025

Curtis

CONS: Rooms have a moldy stuffy smell. Bring frebreeze spray and a plug in. Hotel is close to the major highway which is loud and able to be heard inside the room.
PROS: close to food options and shopping. Refrig and microwave on the room.

Leisure Partner

6/10

Pleasant

22 Nov 2025

James

If you have a checkout time of 11am why is the hotel housekeeping knocking on your door at 0830-0900? Just come after instead of waking up people.

Friends_and_family Friends

10/10

Exceptional

19 Nov 2025

Thomas

Yes

Leisure Partner

2/10

Poor

12 Nov 2025

Joe

Hotel did not coordinate with the building restaurant for hood cleaning. Set the building alarm off at 1:30am in the morning and the hotel had to be evacuated. This is an oversight that severely affected many hotel guests. Unacceptable for a hotel of this quality.

10/10

Exceptional

11 Nov 2025

James

Everything here was perfect..staff and rooms and overall awesome... different tv setup I think would make a difference because it's very time consuming to find anything

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

James

Every thing was perfect

Friends_and_family Friends

10/10

Exceptional

04 Nov 2025

Thomas

Clean room

8/10

Excellent

02 Nov 2025

Danney

Room was a bit run down.. but overall it met our needs for the night. Be careful parking. Don’t leave anything in the car. Two cars around ours had their windows broken out over night. Police were in the lot in the morning.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Tom

This is a nice hotel and a good location or visiting family in Indian trail, North Carolina. The property is undergoing renovation so there is some construction underway. The workers were very quiet and did not disturb our stay. Breakfast is not included but there is a diner in the main lobby. The staff were friendly and professional. We will stay there again when we travel to that area.

6/10

Pleasant

27 Oct 2025

Brian

The room was fairly clean, but the sheets for the pull out couch were dirty. The front desk replaced them without any problem. The hotel was having some renovations done while we were there and work materials were left in the hallway which made it difficult to come through with luggage.

Leisure Family

10/10

Exceptional

22 Oct 2025

Lori

Great place

One night accommodation. Great hotel. Comfortable beds. Great location

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Mary

Wish you had a resturant open for all 3 meals.

Family

10/10

Exceptional

11 Oct 2025

Peter

Hotel and bar/dinner staff were amazing & had pleasant attitudes. The breakfast bistro staff was a little hit or miss on helpfulness depending on who i talked to but it was nothing to complain about.

Rooms were very clean.

The gym is clean and quiet.

Drinks and dinner at the bistro/bar were good.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Sep 2025

John

Clean room. Great bed. Friendly helpful staff

Friends_and_family Friends

8/10

Excellent

23 Sep 2025

Barbara

Great staff! Smelled damp though.

Leisure Family

10/10

Exceptional

19 Sep 2025

Jose

Great service

6/10

Pleasant

09 Sep 2025

David

This was my 3rd time staying at this location. I like it because of the office layout that the rooms have. However this room was a smaller configuration and it was not as comfortable. My office chair was broken and not very stable, the love seat was not comfortable either. There is also a limited and sparce hotel store if you will that is overpriced for what it has to offer.

Business Self

8/10

Excellent

07 Sep 2025

Benjamin

Buffet was terrible. Inside could do with a new paint job.
But staff very friendly. Room was fantastic despite being a little dated.

Business_and_leisure Family

8/10

Excellent

19 Aug 2025

Dave Busch

Convenient to job area.

6/10

Pleasant

17 Aug 2025

Beverly

When I first got there, I liked how it looked on the outside. After coming inside getting my room, I asked to be changed to the third floor however, the wheelchair that I had was too wide to even get through into the room so I will switch to a first floor bedroom, handy, capable room, which the bathroom light didn’t work then this third room I was had a older, but it was wide enough for me to get into and the shower, I could not use because it was rusty looking inside.

Leisure Family

6/10

Pleasant

11 Aug 2025

Verified traveler

Good but room smelled a little

The staff was friendly and the location was convenient for dining and shopping. But my room smelled like medication plus the room next to me to my right had someone who smoked in their bathroom so it went to my bathroom walls.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Beth

Great place, clean, comfortable beds

2/10

Poor

07 Aug 2025

Phillip

Mold in bathroom. No free coffee or breakfast. Rude staff. No houseboy replenish cups, towels, make bed or clean up. Room wasn’t in very good shape when checked in. Two night stay and I should have moved out. I was just too tired to pack up and move on. After 2nd night I left. Also a 40.00 charge was added to my room bill plus a 1:00 charge. No explanation. I blocked payment of the 40,00 charge to my Card.

Business Self

8/10

Excellent

29 Jul 2025

Oliver

Hotel is well maintaned and clean,

8/10

Excellent

25 Jul 2025

Samantha

Nice place

Leisure Family

8/10

Excellent

23 Jul 2025

Joshua

Great place to stay for your soccer tournament or ID camps, park 5 mins away.

Business Family

10/10

Exceptional

22 Jul 2025

ANTOINETTE

I thoroughly enjoyed my stay and will be returning in May 2026! Room was clean, beds were comfortable and front desk staff were very friendly and helpful with any questions we had. Great place to stay!

Business_and_leisure Family_with_children

2/10

Poor

18 Jul 2025

Christopher

Cancelled reservations because pool was closed and didn’t find out till I showed up this was only reason why I booked there . Should have mentioned pool was closed when I made reservations

10/10

Exceptional

17 Jul 2025

Kim

It was a great stay. The check in gal was super friendly and very helpful. Everything was very clean only thing I would say is that the carpet in the hallway was ripped but other than that it was very clean.

Partner

6/10

Pleasant

07 Jul 2025

Princes

The carpet smelled old and need to be replaced.

Leisure Self

4/10

Poor

07 Jul 2025

Andrea

Dont recommend

The check in was great. She was very nice and quick. We got to our room, it was a little warm. We turned the air down. It never got cool. We went down to look at the pool. It was green! Couldnt see through it. Thats one of the main reasons I booked this place. Too bad we cant use the pool. At midnight the ac unit started making a loud noise. My daughter couldnt sleep. She went to the truck to cool off and get some sleep. She had a state test the next morning at 7:45. So much for a relaxing night.

Business

10/10

Exceptional

06 Jul 2025

Derek

Staff was very welcoming

10/10

Exceptional

06 Jul 2025

Donna

For the most part . I would say that they were understaffed. It took 45 minutes to check in and somehow there were two reservations and my card was charged 3 times .

I will admit that most of the staff was professional at night time however, sitting on your cell phone while at the front desk didn’t seem inviting .

Leisure Self

8/10

Excellent

01 Jul 2025

robert

Clean and quiet

Leisure Family_with_children

2/10

Poor

30 Jun 2025

Trenita

Has a mildew smell. Toilet was clogged, went to the front desk and she said she could get us a plunger. I

6/10

Pleasant

29 Jun 2025

Sanpri

It was ok...but disappointed

We are local and were celebrating my younger son's birthday. His only request was to stay at a hotel with a pool. We get there the pool was closed because someone pooped in it. We were told it would open again at 10 am in the morning so I got a late check out thinking we could at least have an hour. It still was not operating.
There were lots of food stains in furniture and a ripped curtain. No towels in the gym.

The staff was nice enough and thankfully we had vouchers for the bistro but that food is too expensive for what was offered.

Friends_and_family Family

6/10

Pleasant

26 Jun 2025

Jeanie

Staff were incredibly friendly and helpful. This Courtyard location is very outdated and shows signs of needing repair.

My room was not as clean as it should be. Hair in shower and on chairs and table tops.

Location is limited to food choices after 9 PM.

Parking was easy and there was plenty of spots available. Truck and trailer parking available.

Over priced rates for what you receive. Definitely needs a huge make over and remodel for the price they charge.

Upside is they have lots of amenities and the staff are wonderful.

Business_and_leisure

10/10

Exceptional

22 Jun 2025

Judith

I love that it was very clean

Leisure Partner

8/10

Excellent

22 Jun 2025

Daniela

The serive was nice. The fire pit didnt work and unfortunately our room wasn't serviced. But other than that it was a nice stay.

Leisure Family

10/10

Exceptional

22 Jun 2025

Natasha

Very clean spacious

Partner

2/10

Poor

22 Jun 2025

Paul

I didnt like i was put in a handicap room right across from a dining room. Didnt need an alarm as i heard every conversation people were having walking by or seated in there. Horrible and will never book a courtyard again.

Business Self

10/10

Exceptional

13 Jun 2025

Derek

The staff was very helpful

Business Self

4/10

Poor

05 Jun 2025

Brittany

It’s was a horrible stay. The rooms were dingy, dirty and unkept! The toilet constantly running and the ac was very loud. The carpet was dirty and the couch was soiled. Gross!

Business Self

10/10

Exceptional

30 May 2025

Judella

Michelle at front desk was friendly professional and ver helpful

Leisure Partner

8/10

Excellent

28 May 2025

Maxine

The carpet, the sofa and the ottoman need to be cleaned and disinfected. Also the room smelled very stale.

Business Self

10/10

Exceptional

19 May 2025

Robert

Very clean and convenient.

Leisure Family

4/10

Poor

17 May 2025

Angie

Bueno

10/10

Exceptional

13 May 2025

Gina

The property was very clean. The staff were professional, knowledgeable and very friendly. The food was excellent.

Leisure Friends

8/10

Excellent

13 May 2025

Nickole

Nice location. Bathroom could use some updates. They did an excellent job on the entry and lounge areas! Nice fire place and cute quaint seating areas with tvs . Bar and breakfast area are nice also. Would choose this again.

Business_and_leisure Family

10/10

Exceptional

11 May 2025

Robert

Everyone is very professional

Business_and_leisure Self

10/10

Exceptional

08 May 2025

Ray

Staff are great. This place is clean and safe.

Leisure Family

2/10

Poor

04 May 2025

carl

Was not able to make the trip at last minute. Saw no recourse to cancel on your website. Paid with PayPal.

10/10

Exceptional

03 May 2025

Damaris

Great place

Business Self

8/10

Excellent

02 May 2025

BONITA

i was unaware that they do not clean rooms everyday and was disappointed when my room was not clean. Also I think the breakfast is expensive and not great at all.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Ray

Staff are awesome. This property is very clean, safe and quiet.

Leisure Family

10/10

Exceptional

30 Apr 2025

Jon

On chexkout day the maid does come to the roon a bit too early but not a game changer

Business Self

10/10

Exceptional

28 Apr 2025

Holden

Friendly staff, nice room, wonderful breakfast!

Leisure Partner

10/10

Exceptional

28 Apr 2025

Verified traveler

Cozy stay for my family.

Staff was kind. Room was clean and comfortable. Convenient location near 485.

Friends_and_family Family

8/10

Excellent

26 Apr 2025

Melanie

Good hotel but I didn’t like the fact that we couldn’t get a shower only bathroom with 2 beds. The only shower only bathroom option came with one bed. My mom is 88 and can’t climb into a tub to take a shower. I called before booking and was told the accessible rooms came with walk in showers. I got an accessible room with 2 beds because my mom and I didn’t want to share a bed, thinking there were be a walk in shower. Well there wasn’t. Only a tub. Felt a little deceiving so just beware if you need a walk in shower.

Leisure Family

10/10

Exceptional

22 Apr 2025

Amy

Very nice and clean hotel

Business