Name: Extended Stay America Suites-Charlotte -Matthews
Address: 1424 Matthews Mint Hill Road, Matthews, 28105, US

2/10

Poor

20 Jul 2026

Grant

I booked this hotel for someone else only to get harassed by another guest in the elevator. People outside the hotel smoking weed and felt unsafe.

4/10

Poor

16 Jun 2026

Charlotte

Maybe my expectations were too high or rather had never stayed in an extended living hotel...there was so much upkeep that needed to be done to our room. Paint chipped off the walls everywhere, towels were so thin, the two chairs in the room looked like a cat went crazy on them and the \"leather\" was ripped to shreds. The blinds were your basic wood blinds-no curtain-definitely not black out so the room was completely lit up in the morning. Probably my biggest complaint was the A/C. The air was working however there was so much moisture in the air that our clothes felt wet. I brought a fan so that helped-but it was cool and humid in our room. I knew I wasn't staying in a 5 star hotel but didn't realize the basic necessities for a hotel room would not be there. I will say the bed and the bedsheets were clean and comfortable. When we first got in the room I put my cooler on the floor and it dripped water. I grabbed the one kitchen towel that was provided to wipe up the water and the towel turned black-that was my first impression of the room-and went down from there.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Jose

The room was smaller compared to their other property in Rock Hill. Also didn't have ice maker, a bigger leather chair and a rotating desk chair like the Rock Hill SC property.
I like that it was very clean, the AC was great and the staff was very attentive and nice.
Yes, I'll recommend it.

Self

4/10

Poor

12 Jun 2026

Kevin William

Room smelled very musty. Had to change rooms for the second tonight. Staff were helpful accommodating the change.

Family_with_children

8/10

Excellent

28 May 2026

Tracey

Our bathroom was not clean to my expectations. I have worked many years in the hotel industry including extended stay. While the staff was great your bathrooms had pubic hairs in them and that was disgustingly unacceptable. I informed the front desk and they cleaned it, but not satisfactorily.

Partner

4/10

Poor

11 May 2026

Monty

Nothing unique about the hotel other than the horrible stink in hallway…Cigarette and weed and wet dog. Room wasn’t as bad but didn’t smell fresh and clean.

Family

10/10

Exceptional

05 May 2026

Meghan

Everything was convenient and easily available.

Pet

10/10

Exceptional

20 Apr 2026

Eric

The room and bathroom were clean. Just being an overnight stay I couldn't complain. However, albeit there was a continental breakfast being served I was looking for more options. Otherwise my stay was good and I would return without hesitation.

Self

2/10

Poor

02 Apr 2026

Wondwosen

V

2/10

Poor

05 Mar 2026

Chelsea

Blood on the ceilings and walls

Partner

10/10

Exceptional

17 Feb 2026

ernst

Good

4/10

Poor

28 Dec 2025

Shanice

The room smells and place need some updating

Business Family

2/10

Poor

26 Dec 2025

Aristotely

Horrible hotel. Everything smelled horrible and was masked with air fresheners. Not recommended at all. Discussing.

Friends_and_family Family

2/10

Poor

20 Dec 2025

Angel

People should

10/10

Exceptional

18 Dec 2025

Sheila

Nice room

Leisure Pet

2/10

Poor

13 Dec 2025

Brenda

Although the location of this facility was near perfect for our needs, and the staff was unbelievably pleasant and courteous, the facility itself had an eerie feel to it, and smelled as though the actual scent was being masked with air freshener. It was clean as there was no dust or debris on the carpet or floors in the suite, although the carpet in the hallway was stained. The bed was comfortable enough, but still had reminisce of previous inhabitants. The chair in the room had been damaged. The whole unit was outdated. The bathroom seemed clean, but the towels were so rough, and also had reminisce of previous inhabitants. First impression was so severe that my son kept saying he was so uncomfortable being there and cried himself to sleep the first night and later on called it 'home, creepy, home'. The air unit was very noisy and took some time to get used to. We were told that there was breakfast in the morning - apparently that only consists of sugar and creamer for coffee. No actual food or fruits, and we were up very early to check. We ended up leaving 3 days early once our purpose for travel was finished. I couldn't leave there fast enough. I hate leaving such a negative review because the staff really was extremely sweet, accommodating and you can tell they try their best to upkeep the facility, but I feel like I'd be doing a disservice to travelers if I did not. Maybe this review will help motivate the facility to update some features, starting with dama

Leisure Family_with_children

2/10

Poor

13 Dec 2025

Nelida

Convenient location but near a very trafficked area. Limited to-go breakfast. Hotel is old and rooms were not properly cleaned. We had roaches in the first room we stayed and they switched us to a different room. No housekeeping even for extended stays. Smokers inside the rooms/property even though it’s a non-smoking hotel. Overall bad experience.

Business_and_leisure Family

2/10

Poor

12 Dec 2025

Kristin

I do not recommend staying here. Left 2 days early due to my son’s tournament being over. one staff member said they would refund it while the manager said no.

Business Family_with_children

4/10

Poor

07 Dec 2025

Tanya

Room was dirty.

8/10

Excellent

13 Nov 2025

Kirk

Clean room

Leisure Partner

4/10

Poor

07 Nov 2025

Joshua

The room temperature was too cold or too hot. It was noisy. Smell of cigarettes. It was rough. Definitely wouldn’t recommend staying here unless you just had too.

Leisure Self

2/10

Poor

05 Nov 2025

Beverly

Did not stay for breakfast.

Leisure Family

10/10

Exceptional

02 Nov 2025

Arispaki

J

2/10

Poor

01 Nov 2025

Sharon

Horrific conditions no heat and dirty towels, and dirty conditions in the room

Leisure Family

4/10

Poor

31 Oct 2025

Eric

This place is a train wreck. Stay far away. Understaffed. Dirty rooms. Furniture falling apart. Roaches in the rooms. Loud and unpleasant long term residents. April was the manager and she hustled to try and make this train wreck work but seemed unable to get the help she needed. Do not stay here unless it’s a last resort.

Leisure Self

6/10

Pleasant

31 Oct 2025

Daija

The bathroom could have been cleaned a little better I can sell the person before me was very hairy.

2/10

Poor

28 Oct 2025

Georgette

The room while the countertop was clean, the rest of the room had not been cleaned in awhile. Refrigerator was dirty, crust on walls, shower curtain was mildewed and had mold on it, layers of dust on furniture and fans.
The whole hotel had a foul odor and the bathroom smelled like someone just smoked pot.
The staff was fine, but the man working a night seemed extremely overwhelmed and was at a loss on how to solve another customer’s issue. I would not stay here again and would avoid the entire chain of hotels.

Friends_and_family Family

2/10

Poor

28 Oct 2025

ALEX

Could feel the springs in the bed and the tv did not work.
Lack of a care in the world to assist

4/10

Poor

27 Oct 2025

Gary

Floors were very dirty.

Leisure Partner

4/10

Poor

27 Oct 2025

Byung

Old furnitures & fixtures. Rust on light fixtures in the bathroom. Furnitures look like it’s from Walmart. Staff started vacuuming 7:30AM!
Will not recommend. You get what you paid for..

Business Family

2/10

Poor

26 Oct 2025

Ben

Filthy Hotel Inside and Out

I had to change roomes because the bathroom, fllors and room.was not clean. There was hair from shaving all over the bathroom counter, toothpaste and toothpaste spit all over the ckunter and sink. The toilet had hair and was not clean. The floors were filthy and hadn't been cleaned at all.
When I changed rooms the TV screen was broken and couldn't be used. The floors were also dirty.
Beer bottles and cigarette butts all over the premises and stair wells.
There was no noise ordinance as the people above us jumped around and moved thier bed, furniture and music until 2 am.

The only positive was the front office staff. Even though we had A LOT of issues the staff was patient and at least tried to the best they could with the limited staff and resources they had.

Even so, I will never stay at this hotel or another Extended Stay Hotel again.

8/10

Excellent

26 Oct 2025

Paul

apparently, this is a pet friendly property. The room had a pet melt it and the chair was tore up. I did not feel comfortable staying there. It is a shame probably not the animals fault but I don't think people with animals should stay at hotels and then leave for the day and allow their animal to bark and tear up places.

Business Self

4/10

Poor

25 Oct 2025

Mary

I will not stay there again

8/10

Excellent

20 Oct 2025

Michelle

Accessible, friendly and clean

Leisure Family

10/10

Exceptional

13 Oct 2025

Xavier

Clean and nice

Business Partner

10/10

Exceptional

07 Oct 2025

Kiaia

Great staff

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Gail

Very nice staff. Very clean rooms and dining area.

6/10

Pleasant

20 Sep 2025

Ken

Okay but some guests gave me the chills

When I arrived, I saw some lowly looking people smoking in the parking lot and looked like the couple across the way were living there because these rooms all have full kitchens So, my guess is a number of people live there with some kind of government assistance. Breakfast was meager and coffee ran out. Area was safe, but I just got bad vibes from some of the people at the hotel. At least they didn't ask questions about me having a dog.

Self

10/10

Exceptional

17 Sep 2025

Kiaia

Everyone is very pleasant

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Kiaia

Makes you feel at home

4/10

Poor

06 Sep 2025

Bessie

There were bugs in the room, and the floors were dirty.

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2025

Lillie

What I don't like no ice, nowhere to sit after 11pm to socialize, no pool. I suggest that you put some chairs outside to sit so we can enjoy the view.

Leisure Partner

8/10

Excellent

26 Aug 2025

Tanya

.

Leisure Self

8/10

Excellent

26 Aug 2025

Vernor

No breakfast!

Leisure Self

8/10

Excellent

26 Aug 2025

Jarra

No real complains

Everything was great. It's just that the wifi had went out the last 2 days. I was there but besides that I have no complaints

Business

10/10

Exceptional

19 Aug 2025

DesNique

Enjoyed my stay

Leisure Family

8/10

Excellent

17 Aug 2025

MICHELLE

Room was great and had all the amenities I needed.

Leisure

2/10

Poor

11 Aug 2025

Hiren

They cancel our reservation upon arrival.

Friends_and_family Family

4/10

Poor

10 Aug 2025

Verified traveler

Cleanliness Lacking

The cleanliness was lacking. Found a toothpick on the floor, dirty floors, smelled pretty bad. Just a bad experience all around.

Self

10/10

Exceptional

01 Aug 2025

Daniel

Pleasant stay

Business_and_leisure Self

2/10

Poor

30 Jul 2025

Christine

I had a reservation and we had car trouble on the way. I called to let them know we would be late. The lady asked, did you already pay I said yes she said that’s fine. Well it wasn’t the late night staff stated I didn’t have a reservation anymore and if she gave me a reservation she would be fired. Made no sense to me. I would not/will not recommend this hotel ever.

Leisure Family

10/10

Exceptional

24 Jul 2025

Stanley E

Great stay

Great, clean, efficient

Self

4/10

Poor

23 Jul 2025

Salvatore

Dirty room but waa allowed to exchange It for a less dirtier room

Leisure Self

10/10

Exceptional

17 Jul 2025

Megan

Clean, quiet, n

Amazing place and extremely nice and clean. The people are so kind. That includes the staff and the people they attract. I will definitely be returning!

Business Family

4/10

Poor

13 Jul 2025

Rosom

2 stars

8/10

Excellent

10 Jul 2025

Malik

Responsiveness of staff.

Business Self

10/10

Exceptional

08 Jul 2025

Kevin

Good service, nice people.

Business Self

8/10

Excellent

07 Jul 2025

Lakshmi Narayanan

Good

Leisure Family_with_children

4/10

Poor

30 Jun 2025

Dusty

Bed was shot on one side. Had a hard time adjusting the shower since it was a little off. I could have got a better breakfast at a gas station- no fruit, yogurt or anything much but a few small muffins and nasty coffee. I was not impressed and my spouse did not like feeling like he was going to fall out of bed all night due to the bed being broke and worn down where people sat on it.

Leisure

2/10

Poor

27 Jun 2025

Christopher

Came back for a repeat visit and room was infested with roaches at check in. Told management and staff, they did nothing to help, no refund, no room change. Drexel, April, Very Unprofessional treatment. Especially all the surveys they ask us to make for them so they can look good. Do right by people. Very simple. Would not recommend this place just simply from their infestation and still selling rooms knowing they are dirty and poorly cleaned.

Tami, Greg, Kim, Very Respectful!!! Thank you

Business Family

10/10

Exceptional

21 Jun 2025

Kristan

Very quiet

Business Family

10/10

Exceptional

19 Jun 2025

ted

Very proffesional units very clean

4/10

Poor

08 Jun 2025

Daniel

The Hotel was dim and shabby. Rooms were out dated and poorly maintained. Bugs in/outside of rooms. Staff was pleasant when approached for questioning or other needs.

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Shakelia

Drexler(please forgive me if I spelled your name wrong) and his entire staff was extremely nice and helpful. My stay was very pleasant.

Leisure Self

10/10

Exceptional

30 May 2025

Joshua

Very relaxed hotel, feels more like an apartment building, staff give you your privacy and are always working most of the time to keep the place clean and stay on top of guests requests! Love the key card access around the building as well, feels really safe.

Business_and_leisure Family

10/10

Exceptional

16 May 2025

Shakelia

The location was quiet and clean.

Leisure

6/10

Pleasant

04 May 2025

Mark

Everything was good but blankets had yellow stains and the complimentary breakfast was just granola bars and packs of oatmeal by the front desk

Leisure Family_with_children

6/10

Pleasant

21 Apr 2025

Karen

The ladies at the front desk were nice
Rooms were rough
Floors looked not so clean and the chairs in the room have seen better days
Just coffee and granola bars nothing much for breakfast

Leisure Family

10/10

Exceptional

21 Apr 2025

Shannon

Best hotel I have ever stayed in thus far.

Business_and_leisure Pet

4/10

Poor

13 Apr 2025

Ilya

Security deposit was not returned at checkout.

Business Self

10/10

Exceptional

07 Apr 2025

Tamara

The Wi-Fi connection is really bad. The site offers dish network with Netflix and you can’t get Netflix to come up and if you do it stops often and won’t restart the person upstairs has constantly bounced and sounds like they’re hammering something constantly for the past three days.

Business_and_leisure Self

10/10

Exceptional

29 Mar 2025

Eva

So sweet and helpful

The women at the front desk were the sweetest and helpful people I’ve ever met.

Partner

8/10

Excellent

16 Feb 2025

Della

The stay was fine but be warned there is a $150 \"hold\" which was not stated on the expedia site or in the confirmation letter emailed after i booked it. It has still not been returned 3 days after we checked out and my bank has started a dispute since the hotel allowed the hold to process. Never had a hotel do this and I won't use this hotel.again.

Leisure Family

10/10

Exceptional

16 Feb 2025

Ricardo

It was cool the check in guy was dope and I wish him the best in future endeavors

10/10

Exceptional

11 Feb 2025

Thomas

Friendly staff, quiet hotel, nice location

Family

6/10

Pleasant

02 Feb 2025

Verified traveler

Good enough

Booked a room and had my dogs. Was told after the fact that they don’t allow pit bulls although I saw nothing on the site about breed restrictions and have literally never heard that from any hotel I’ve stayed at before. Assistant manager was cool about since it was just a 2 night stay. Not bad but nothing special about the hotel.

Business

6/10

Pleasant

25 Jan 2025

Enkelejda

Good location in center of Matthew

Family

6/10

Pleasant

25 Jan 2025

Enkelejda

Air-conditioned not working well no internet or TV was not working, good frige, good kitchen, only sweets for breakfast or sugar products only. Overcharged few times either i had Expedia reservation!

Family

10/10

Exceptional

31 Dec 2024

Stephen

It was quite and clean. Perfect location near the interstate highway, food, gas and shopping

Leisure Partner

4/10

Poor

31 Dec 2024

Christopher

This was my second stay at this location. My first stay, I asked the front desk clerk for a coffee station (for my room) as I work odd hours. Unfortunately, while they had the coffee pot, they could only supply instant coffee. So, this time around, I specifically asked for a coffee station for my room during booking. I’d hoped the advance notice combined with the specific request would’ve been plenty… No luck. For a hotel to provide a stove, fridge, microwave, etc., yet be unable to supply a coffee station for its guests is unfortunate. I’ll be staying a 3rd time; if they strike out again, I’ll be forced to select a new “go to” hotel for this area. Note: I included the coffee issue under the “Staff & Service” section.

Business Self

2/10

Poor

26 Dec 2024

ashley

Staff was very rude. Changed room becuase the first room was dirty. Second room was just as bad. Also had to $150 deposit down that takes 5-7 days to refund. Do not recommend

Family

10/10

Exceptional

16 Dec 2024

Stephanie

The property is pet friendly which is important to us when traveling from MA to FL with our golden retriever.

Leisure Pet

2/10

Poor

14 Dec 2024

Michael

I rented a non-smoking room but for my hole stay myroom smell like someone was smoking in the bathroom, the loud music playing afterhoursno plllow an blanket fot the extra bed. My stay was horrible,

10/10

Exceptional

08 Dec 2024

Ray

Nice checkin Jill was excellent

Leisure Partner

2/10

Poor

02 Dec 2024

John

Never again

Business Pet

6/10

Pleasant

29 Nov 2024

Verified traveler

I didn't like the fact that i used my card to pay for the room and I still had to pay a 150 dollar deposit

Self

6/10

Pleasant

27 Nov 2024

Leila

It was a pleasant stay, there was spurts of night traffic that could be heard through night but still pleasant for day away.
When entering the facility it was a mildew dusty smell. Stronger wet mop scent as you entered the room. Made it feel as if it was not truly clean
The front desk needs improvement. He was not friendly, the greeting was started with me. He asked for a deposit but did not give detail on the process. There was no followup questions. When checking out no thank you for staying, did I enjoy my stay, nothing. I had to ask for receipt. Just do better!

Leisure Family

6/10

Pleasant

13 Nov 2024

Shenine

My mom had to stay here for a week due to Hurricane Helene, property was clean, staff friendly, although the place was pretty busy with a lot of people in and out we felt safe. Would recommend.

10/10

Exceptional

23 Oct 2024

Kevin

The staff was extremely helpful from the time we checked in. It was a very comfortable place and we would definitely use this location again!

2/10

Poor

20 Oct 2024

Stan

the website stated check in is 18 , i also called the property to confirm that, and i was also told that it was 18 . i traveled from WA state to this hotel here in NC just to be told i’m not allowed to check in because the policy is 21 . why was that not anywhere in the description? and why was i not informed over the phone? disappointed honestly,dishonest advertising

Leisure Self

8/10

Excellent

15 Oct 2024

Daniel

Staff is very helpful.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2024

Tavaris

I love this place night time staff I really love

Leisure Self

10/10

Exceptional

17 Aug 2024

Daniel

I love the Staff there. It is always a pleasurable experience!

Business_and_leisure Self

10/10

Exceptional

15 Aug 2024

Shawn

Friendly staff and always willing to help. Explained in details the amenities.

Leisure Self

4/10

Poor

14 Aug 2024

Kimberly

I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get \"really cold\" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What's interesting is that it wasn't even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I have never had to go to bed shaking from the cold in order to not feel suffocated by humidity though. Also, the chair in the room was torn in multiple places. As in the actual surface of the chair was torn in multiple places. I was stunned that they had actual left it in a room they were charging full price. The paint on the walls looked poorly done, with uncovered spackled patches visible from across the room. There was no good rest to be had in the bed, either. The sheets were stiff and scratchy and the mattress was incredibly uncomfortable. This Extended Stay offers an in room kitchenette but absolutely no items (cookware, utensils, etc ) are actually in the room. Every item had to be requested from the desk. The phone in the room also had a sign stating that the guest would be charged for every outgoing phone call, local or long distance. Further added that even \"non-answered\" phone calls would be charged to the guest as well.

Business_and_leisure Self

10/10

Exceptional

31 Jul 2024

Shawn

Great service

10/10

Exceptional

28 Jul 2024

Stephan

Quiet and easy access.

10/10

Exceptional

21 Jul 2024

Timothy

Exactly place to stay safe and quiet and will stay again

Leisure Partner

8/10

Excellent

17 Jun 2024

consuela

The staff were very professional and always willing to help.

8/10

Excellent

12 Jun 2024

Joe

Clean, safe place

The room was clean and comfortable. They do need ventilation in the bathroom as some of the fixtures have rust due to the amount of steam that holds in there when you shower. Friendly staff, would likely stay here again.

Friends_and_family Family