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SureStay by Best Western Charlotte Matthews

Charlotte - NC · United States

2501 Sardis Road NView location

7.2/10Very good462 Reviews
Cleanliness7.0/107.0
Service8.0/108.0
Comfort7.6/107.6
Condition6.4/106.4
Amenities6.4/106.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About SureStay by Best Western Charlotte Matthews

At Best Western Plus, Charlotte/Matthews, our location is a big draw for many guests, since we’re just seven miles from uptown Charlotte and within close proximity to Matthews, NC. A great price is complemented with fantastic amenities in each room, like 42-inch flat screen TVs, refrigerators, and microwaves.

Charlotte hotels are known for southern hospitality, but we take it a step beyond here. From the moment you arrive, you’ll be treated like family.

Located in Crown Point Business Park, our Charlotte hotel is a favorite for business travelers and vacationers alike, and our staff knows how important a warm welcome is. The Blumenthal Performing Arts Center is nearby, and many of our Charlotte hotel guests are in town for a special event.

The Lowes Motor Speedway is also popular, especially for guests who want a little adrenaline rush while on vacation.

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From the Time Warner Cable Arena to Carowinds Amusement Park, the options in Charlotte are nearly endless, and our staff members are happy to provide tips and recommendations to help make your stay even better.

Our Charlotte/Matthews hotel is close to many restaurants, so a great meal is never far away. Try the local cuisine and southern favorites at fine dining establishments or mom and pop diners. Shopping, sightseeing, and tours are all just moments away.

At our Charlotte hotel, you’ll be close to all the top attractions but far enough away from the center of downtown to avoid the hustle and bustle. If you’re here on business, it’s a breeze to take care of your work in open, comfortable rooms.

Within close proximity to several corporate parks, visitors to companies like Family Dollar, Windstream Communications and Harris Teeter all stay at our hotel on a regular basis. Cool, quiet guest rooms are a must whether you’re here for business or leisure, and we understand that.

At our property, we always go the extra mile for you. Reserve your next Charlotte stay at Best Western.

Located in Charlotte (East Forest), SureStay by Best Western Charlotte Matthews is within a 15-minute drive of Bojangles' Coliseum and Ovens Auditorium. This hotel is 8.3 mi (13.3 km) from SouthPark Mall and 9.3 mi (15 km) from Spectrum Center.

Make yourself at home in one of the 93 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries.

Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

McAlpine Creek Greenway 2.7 km / 1.7 mi
Novant Health Matthews Medical Center 4.1 km / 2.5 mi
Matthews Community Center 4.9 km / 3 mi
Bowlero Matthews 4.9 km / 3 mi
Sportsplex at Matthews 5.7 km / 3.6 mi
Independence Shopping Center 6.1 km / 3.8 mi
Carolina Courts Indian Trail 10 km / 6.2 mi
Kate's Skating Rink 10.5 km / 6.5 mi
Extreme Ice Center 10.9 km / 6.8 mi
Bojangles' Coliseum 11 km / 6.9 mi
The Park Expo & Conference Center 11.2 km / 7 mi
Ovens Auditorium 11.3 km / 7 mi
Colonel Francis Beatty Park 11.4 km / 7.1 mi
Phillips Place 12.8 km / 7.9 mi
Providence Village Shopping Center 12.8 km / 7.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 93
  • Number of floors (main building): 3
  • Suites: 18
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Sofa bed
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 24 more facilities & services
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • Launderette
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Lift accessExtra charge
  • GymExtra charge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Conference room
  • PhotocopierExtra charge
  • Business centreExtra charge
  • TV lounge
  • Massage
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM-1

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-1

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING BED NON SMOKINGDouble or Twin • KING BED NON SMOKINGDBT.KG-NM

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    Double or Twin KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 19 m²ROO.NM-7
    Room NON SMOKINGPhoto unavailable2 photos

    SureStay by Best Western Charlotte Matthews

    Room NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-7

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKING • 1 Bedroom • 19 m²ROO.NM-8
    Room NON SMOKINGPhoto unavailable2 photos

    SureStay by Best Western Charlotte Matthews

    Room NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-8

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 19 m²ROO.H6-5
    Room AccessiblePhoto unavailable2 photos

    SureStay by Best Western Charlotte Matthews

    Room Accessible

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-5

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    SureStay by Best Western Charlotte Matthews

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about SureStay by Best Western Charlotte Matthews

7.2
Very good
462 Reviews
Cleanliness
7.0 /10
Service
8.0 /10
Comfort
7.6 /10
Condition
6.4 /10
Amenities
6.4 /10
100 reviews shown
6/10
Pleasant
29 Jul 2026
Jasmine
Right now is not the best time to stay at the location for they are renovating
10/10
Exceptional
26 Jul 2026
Moses
The Hotel is relatively new and clean, and the check-in staff was very courteous and helpful. The Hotel does not have a working elevator; I had to change our room from the third floor to the ground floor. There is no coffee maker in the room, and the bathtub-and-shower combination is probably built for midgets or 5-year-olds. One literally has to sit or bend down to take a shower to the upper body part. There is no hot water either.
2/10
Poor
23 Jul 2026
Kristen
This hotel is undergoing renovations, which are needed. Once it is finished I think it will be great! Our AC unit did not work properly and our room remained hot the whole night. They didn’t have another room to move us to or a fan for us to use. The “buffet breakfast” was not a buffet. It was a very slim continental breakfast with a waffle maker that the breakfast attendant required you to allow her to fix you. They did have 1 pan of eggs available. No juice and no coffee. The elevator was broken so we had to use stairs located outside to go from our room to the lobby. Only one set of stairs was available for use on one end of the building because the other had a “hazard”. The staff was friendly and our room was clean. However the overall building just isn’t ready yet to make it a 3 star rating.
6/10
Pleasant
20 Jul 2026
lucas
The room was clean. Elevator did not work and had to walk up to the
2/10
Poor
19 Jul 2026
Meetra
The hotel is under construction. There were exposed wires, and there were no accommodations. I plan to raise this issue for a refund
Partner
2/10
Poor
19 Jul 2026
Lakeisha
We canceled the room! First room the have us wasn't ready to the second room a family that was already in it the third room had no ac. The whole building is under construction and shouldn't be renting out to Noone! The elevator didn't work had to walk outside and hip 3 flights of stairs.
Friends_and_family Family
8/10
Excellent
19 Jul 2026
Demetria
No breakfast and elevator was not working. Had to take stairs outside to 3rd floor. Only gave a good rating because the hotel is being renovated but the front desk explained everything including the elevator issue theat couldn't be fixed till Monday. Renovation will look great once finished. Don't know why breakfast was not served
Friends_and_family Family
2/10
Poor
19 Jul 2026
Robin
This place is bad the king size bed was so hard. The water is not hot .They elevator dose not work . To get to room if you are on the 3rd floor you have to walk outside to the back of the building and walk up the staircase. This was just a bad hotel the are remodeling they such just stay close until it was done .
2/10
Poor
19 Jul 2026
Jody
Do not go to this place. Dirty towels, elevator out, nasty rooms, clogged sinks. Horrible service.
Friends_and_family Friends
10/10
Exceptional
12 Jul 2026
Regina
Y'all really need to shut down while under construction. Slippery shower, no tissues, no coffee maker, vending machines weren't working, clogged sink, no cold water, no rewards members comp water...seriously?! And my rewards account isn't showing points or acknowledging that I've even been to a Best Western!!!? Other than that, it's been a pleasure staying there.
Partner
4/10
Poor
12 Jul 2026
Gareth
Middle of a renovation, I would advise waiting for it to be completed. The lift wasn’t working, There were no tea/coffee making facilities in the room or in reception, so had to go to Walmart and purchase a machine and powder/milk at 10pm. Bed was too firm, pillows not great.
Not worth the money.
Family_with_children
6/10
Pleasant
02 Jul 2026
Brandi
The room itself was very clean, but this location is going through a remodel. The elevator was out of order, so we had to walk up 3 flights of stairs on the outside of the building, which to me is unsafe. The sink in the bathroom drained really slow, and the shower didn’t have hot water, only lukewarm water. Their makeshift breakfast area was in an extremely small area and options were very limited. The staff were pleasant though. I think once the remodel is done this will be a really nice hotel, but I would not stay here again until the remodel is complete.
Family_with_children
8/10
Excellent
26 Jun 2026
Rueben
Cleany
4/10
Poor
23 Jun 2026
Gabrielle
The hotel was in the middle of renovations and did not have any hot water in my room.
8/10
Excellent
21 Jun 2026
Monique
The stay was good the room was great breakfast was ok but could be better there was nothing to drink but water no meat and not enough eggs put out but it's in a good location
Partner
10/10
Exceptional
15 Jun 2026
veronica
Everything was good
Self
6/10
Pleasant
14 Jun 2026
Michelle
In the middle.of a remodel and it shows. The elevator seems like it was going break any minute. No phone in our room and a wire was sticking out of the wall and taped up. We had to figure out why no sound on the TV,. The shampoo/conditioner was the smallest i have ever seen and not even sufficient for 1 person let alone the 3 we had. No hot water in the shower
The room floor looked nice seemed to be finished there, but first floor with the front desk still very much in progress. We cancelled.our stay on the way back next week so we didn't have to deal with it. Hope its better once the remodel is done.
Family
8/10
Excellent
14 Jun 2026
Leslie
Renovations still ongoing but overall good experience especially for the price .
Partner
10/10
Exceptional
14 Jun 2026
Dontay
Good
6/10
Pleasant
13 Jun 2026
Matthew
Did not realize that it was under renovation and was slightly surprised of that upon arriving. For advertising about breakfast it was very underwhelming and minimal selection. Room was clean but do not plan on staying again.
Friends_and_family Family
4/10
Poor
13 Jun 2026
Freymar
El personal excelente muy atento, pero nunca informaron que estaban en remodelación, la ducha del baño mal ubicado como para una persona de 4 ft, algunas personas fumaron alrededor me atrevo decir que dentro del el y todo el humo se metió a nuestra habitación
Partner
10/10
Exceptional
12 Jun 2026
Dewitt
Secure the stairway doors, lock when you leave out them.
8/10
Excellent
09 Jun 2026
Lisa
The room was great. Very clean, smelled nice. The only thing that was concerning was the elevator. Button lights did not work and it was extremely creaky. Continental breakfast was as expected—eggs, make-your-own waffles, yogurt, coffee, bagels, toast.
Family_with_children
10/10
Exceptional
03 Jun 2026
Erica
There. Clean rooms
Partner
4/10
Poor
01 Jun 2026
Yana
The hotel is still under construction. Only 1 floor is complete but, not completely. A side panel of the bathroom counter was missing. No hangars in the room, no coffee maker, no iron or iron board. There are not even hooks on the bathroom door for the towels. The shower head is very low. To wash your hair you need to bend down or go on your knees. There are no ice machines on the floor, only 1 machine on the first floor. The hotel is not ready yet for customers and should not be open until everything is complete. Our room still smelled like fresh paint and the floor is cold because there's no carpet or rug in the room.
Family
10/10
Exceptional
01 Jun 2026
Aris Troy
They are renovating the bathrooms and my room had a brand-new one. The room was very quiet and clean. Breakfast was good. The staff was very friendly and helpful.
Self
10/10
Exceptional
31 May 2026
Salomon
Good bryclend
6/10
Pleasant
15 May 2026
Wayne
Seemed like it was under going renovations
Business
4/10
Poor
12 May 2026
Kelly
This is an older hotel that is getting a much needed renovation, but the rooms that are available need work with plumbing and beds. Our bed was horrible, old and you could feel the mattress springs.
Partner
8/10
Excellent
09 May 2026
Whitney
Breakfast was great just no protein as far as meats but sustainably enough
Friends_and_family Family
10/10
Exceptional
03 May 2026
veronica
Good
Self
4/10
Poor
02 May 2026
Helio
The property is under construction and they don’t let you know before you get there, so, be aware of that. The room wasn’t properly cleaned and we didn’t have enough towels. Nice staff and good location. Good breakfast.
Partner
2/10
Poor
26 Apr 2026
DeVante
The whole building is under renovation, to the point that I think they shouldnt be open at all. There was mold in the shower, the walls were a bit dirty by the door area, the mirror on the bathroom door had a broken frame. Not to mention most of the bottom floor had boxes and construction stuff filling it, along with the tile around the reception desk not being finished. Breakfast was lackluster which just added to the feeling of discomfort being there. If you're thinking of staying here, please reconsider until they're at least done with renovations, maybe the rest will be fixed by then.
Partner
6/10
Pleasant
25 Apr 2026
Lawrence
The employees were without exception great. Very friendly and helpful. The hotel, however, was run down and shabby. When we booked our room, no mention was made of the renovation going on. Boxes of construction materials filling the main floor hallways and rooms. Plaster dust and grout everywhere. The noise wasn't too bad and restricted to daytime. The bathtub had black areas in the caulking and grout. The popcorn ceiling was bubbled and cracked open in spots. The chair in the room was so tattered and torn up, I actually took it back to the front desk and told them it needed to go into the dumpster. I was told that part of the renovation was new furniture. The hot breakfast was scrambled eggs and waffles, with the usual muffins, bagels, etc. We stayed for 4 days because the location suited our needs and the staff really were trying their best in a difficult situation. I'm sure the place will be beautiful. But I would steer clear of it for the next year or so. Be sure to ask how the renovation is coming because I doubt that they will volunteer that information.
Partner
10/10
Exceptional
20 Apr 2026
Christopher
Pleasant stay. No place to hang dress clothes
Family_with_children
2/10
Poor
19 Apr 2026
Qynnthesha
Don't rent. Felt like I was getting bit. Hotel air conditioning wasn't working entire stay.
2/10
Poor
13 Apr 2026
CAROLINA
Then room was a disaster, full of old and dusty furniture. Mold from top to bottom and under construction that were not advised before booking. I will not stay here even it is free!!
Friends_and_family Friends
10/10
Exceptional
12 Apr 2026
Robert
The facility was going through a remodeling. So a lot of dust in entryway. I found the staff competent and friendly. For weary travelers, the room was comfortable and rested well each night. The room was clean and the restroom newly remodeled. Conveniently located near restaurants and Wally World was close.
Friends_and_family Family
10/10
Exceptional
08 Apr 2026
Erica
Nice rooms
10/10
Exceptional
30 Mar 2026
Lauren
Hotel was being remodeled during our stay. We stayed in one of the newly remolded rooms. Checked in late at night and left in the morning, was perfect for a one night stay. Great breakfast.
Partner
10/10
Exceptional
24 Mar 2026
Jean Forrest
Very attentive staff. Clean and comfortable rooms! Great stay!
Family
2/10
Poor
21 Mar 2026
Alina
Came for a business trip. The whole building was under renovation. Dust everywhere. All rooms were freshly painted and it was a strong smell of paint inside of the room. No substitute room was offered, no refund,.. We were just told to call customer service
Business
6/10
Pleasant
21 Mar 2026
Elizabeth
The property is under construction so beware of that. Staff was nice area is good.
Partner
2/10
Poor
15 Mar 2026
Ryan
Absolutely horrible filthy Room front desk and Aunt unlocked the door at 3 AM not knowing that I had checked in mold in the bathroom
Partner
8/10
Excellent
05 Mar 2026
Melissa
We were there while the lobby was being renovated. I assume the rooms will follow, and that's good, because the one we were in was dated, and the bathroom desperately needs a remodel from the studs out. But the room was clean, the bed was comfortable, the hotel was quiet. That's all we needed. The gentleman who checked us in was awesome.
Partner
6/10
Pleasant
15 Feb 2026
Dustin
Shower water got cold immediately and would not get hot again in the morning. Also wanted a king bed, but was provided a double room, even though I booked a king room.
Partner
8/10
Excellent
11 Feb 2026
Donna
The room was find and even though the motel is being remodelled it did disrupt our stay.
2/10
Poor
09 Feb 2026
Ebony
The room was horrible the shower knob was broken for the hot water
The refrigerator didn’t work, the didn’t didn’t work and I stayed during a snowstorm and to not have working heat was unacceptable
The breakfast is mediocre
Self
6/10
Pleasant
03 Feb 2026
Johnny
The elevator doesn't work. They don't serve a full breakfast every morning. Other than that my stay was ok.
6/10
Pleasant
25 Jan 2026
Johnny
Everything is okay with hotel.
Self
4/10
Poor
19 Jan 2026
Sherry
All of it the walls on the room were so thin heard people next door, under remodeling, ice machine wasn’t working.
Leisure Family
4/10
Poor
17 Jan 2026
Peter
Shower had mold and mildew in the grout and faucet leaked. Wallpaper was peeling off walls in the room. Most of the hotel is under construction, which is not mentioned when booking. On the second floor, there seemed to be no heat in the hallway which smelled like weed, and the HVAC unit in room required constant adjustment. There temperature setting on the unit was basically worthless. Maybe it will be better when construction is finished, but I would not recommended staying there as it exists currently.
Business Self
4/10
Poor
09 Jan 2026
Rebecca
The hotel is under construction but the floor I was staying on was not. It was dirty and smelled of marijuana. Garbage in the hall and carpets throughout were dirty. Staff was nice. Bed was comfortable even though the room was old and needs updating. The breakfast was standard fare, nothing to get excited about. I would say pass on this hotel.
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
Kelli
Room was spotless, GSR was welcoming
Business
2/10
Poor
05 Dec 2025
Roger
The beds felt like i had moved in with the Flintstones. Felt like i was laying on bedrock. One bed supposed to be soft and one firm, but both are like sleeping on the floor. It took forever to get my deposit back. I wont be staying there anymore, advise you not too.
Leisure Family
6/10
Pleasant
02 Dec 2025
Amiee
Property and stay was okay. I understand they were under construction in some areas of the Hotel. But when I entered my Hotel room. I kept hearing a beep as if I was in the Hospital. After looking and looking, I found an additional smoke alarm under the mattress along with items you would use for narcotic use. I called the front desk to explain what had happened and what I had found. I then took it downstairs and no one seemed bothered about the situation. No apology, no change of room recommendation or credit. My son and I ended up sleeping on the floor as we did not feel safe to sleep on the bed.
Business Family
6/10
Pleasant
02 Dec 2025
Andy
Specifically ask for handicap access room when I made advanced reservation. Did not get one when I arrived. Indifferent staff. Probably won't stay there again.
Leisure Family
2/10
Poor
28 Nov 2025
Porsha
Bed bugs
Self
2/10
Poor
04 Nov 2025
Mallory
Good lord DO NOT STAY HERE. Our bath tub was full of mold and the hotel smelled like weed and cigarettes. Our tub would not drain so I tried to switch the room, got switched to a room that was DIRTY. The bed was not made and it looked like someone was staying there. They did not have another room so I got a refund. Never ever again.
Leisure Partner
2/10
Poor
03 Nov 2025
Melanie
I should've paid closer attention to the reviews of this hotel before booking my stay because it was truly so dirty and old. I do not recommend anyone stay at this hotel. I asked to have my room changed initially because the original room smelled like cigarettes and was in terrible condition, but the second room was exactly the same, not to mention the mold in the bathroom. It felt dirty, full of germs, and I just could not imagine myself sleeping or even showering in a room with those conditions. I left the moment I saw my room and quickly booked myself a different hotel.
Leisure Self
4/10
Poor
02 Nov 2025
Debbra
There were not many eggs/meat to eat. No oatmeal or fresh fruit.
The elevator would not have passed inspection (especially in our home state)!
The bathroom faucets needed maintenance.
The bed was comfortable and we slept well.
Partner
8/10
Excellent
31 Oct 2025
Gary
Staff nowing were there are for directions
Leisure Family
2/10
Poor
27 Oct 2025
Paige
I'm truly shocked they can advertise this property as 3 Stars. The exterior of the hotel is completely unbranded and bathed in an uninviting blue/grey color. The lobby was a nice surprise, but that was the extent of anything nice here. Our room had an odor to it, overlooked the dumpster, the walls were completely ruined, and the bathroom was quite dirty with hair and mildew on the shower wall. The smoke detector was chirping when we walked in, so we called maintenance who informed us he hopes nothing breaks in the hotel because he uses YouTube to fix everything. When I took a shower, the water went ice cold four times (assuming it was somehow connected to the toilet in a neighboring room), and the shower leaked through the bedsheet of a curtain and soaked the bathroom floor, including the clothes I had laid out to wear. The maintenance manager was quite nice (despite not being qualified for the position), but the property manager offered no response to our concerns. I am not a diva and wouldn't have complained about these items if the property was advertised correctly as a 1 or 2 Star hotel. But I cannot fathom how this can legally be listed as 3 Stars.
6/10
Pleasant
26 Oct 2025
Michael
It was a sticky stain on the floor. The door that leads to outside doesn't latch or lock so anyone can come in and out at any point in time..

The shower head is positioned to spray against the back wall which makes water get all over the floor as well as making it difficult to take a proper shower..


The people working there were really nice though. They're just trying to do their job and they can't help that the owner doesn't take better care of his facilities..

The door latch not functioning is an extreme safety hazard.
Friends_and_family Family
2/10
Poor
24 Oct 2025
Yolanda
Although the property is in the process of being upgraded, the room felt grimy and several items were damaged. I book a room with queen beds but they only had full beds. There was lots of noise in the hallway and the elevator felt as if it were going to crash. It showed it was inspected May 2025, but it seemed that repair was warranted. The stair were on the outside of the building with no keyed entry so anyone could walk in onto the floors and if you wanted to take the stairs rather than the elevator you walked outside.
Business
10/10
Exceptional
13 Oct 2025
Quincy
Convenient
Self
4/10
Poor
11 Oct 2025
Britton
I was very disappointed with this hotel. Within five minutes of checking in, I found a roach on the wall behind a picture frame. The room was not clean, and the ceiling had signs of a leak that was never properly fixed. The overall appearance was old, dirty, and unappealing. It felt nasty, and I didn’t feel comfortable staying there, so I left shortly after arriving. The only positive part of my experience was that the man at the front desk was very nice and professional. I would not recommend this hotel.
Leisure Partner
4/10
Poor
09 Oct 2025
BERNARD
toilet was broken so couldn't flush, shower had mold clock was an hour slow
Business Self
10/10
Exceptional
05 Oct 2025
Roberta
The bathroom needs a lot of work. The toilet rocked every time I sat down, the tub wasn't clean enough to take a bath in, and the wallpaper was peeling. I had to clean around the sink before we used it. The shower faucets needed some manipulation to turn on and off. We could hear the music playing in the lobby all night, but it wasn't loud enough to keep me awake. The staff was good and the breakfast was great.
2/10
Poor
02 Oct 2025
Diana
Not as pictured. Really run down place. Old blood stains on my linens when I looked under the covers. Black stains on shower corners. Table lamp light \"worked\" but light bulb was literally hanging sideways. I locked my door when going to bed since I felt a bit unsafe, I woke up and my door was unlocked.. glad I had the safety lock up top in use too. Every time I would scan my card once to get into my room, I would have to go to front desk for them to re-register my card for it to work again. Mattress is rock hard and I'm not a picky sleeper. The 7.3 rating when I booked was incredible misleading.. but it explains why the place is so \"affordable\".

I left after one day stay even though I paid for two nights. I didn't complain to front desk.. they have signs everywhere addressing some of these issues and plenty of other bad reviews to understand what needs to be fixed. They just don't care. Really nice front desk.. just terrible owners/management
Business Self
2/10
Poor
01 Oct 2025
Marcelino
First the building was being renovated. They had all the old beds and trash thrown in the back of the building on the floor. The Spanish staff that work there asked me every day that they saw me if I was a guest there mind you they didn’t ask any other guest.
Leisure Family_with_children
4/10
Poor
30 Sep 2025
Debessai
Good location, but it’s a hotel with old rooms, old furniture, and old bathroom.
2/10
Poor
25 Sep 2025
Ricky
The hotel is not the one pictured in the app! It’s under construction! None of that information was shared with me prior to the reservation! Additionally, they required a 100.00 deposit!
Friends_and_family Friends
2/10
Poor
10 Sep 2025
Jesus Ernesto

DO NOT STAY HERE

A/C did not work , very dirty carpets, smells like weed EVERYWHERE!
Friends_and_family Family
4/10
Poor
31 Aug 2025
Natalia
They needed to change my room two times, because the first one was a mess, had trash and dirty laundry, the second had a weird smell (something like pee on the carpet); the last one was ok, but I would not come back.
Leisure Family
2/10
Poor
30 Aug 2025
Edgar
As soon as i walked into the room and walked over to the beds theres was bedbigs walking around in it
2/10
Poor
26 Aug 2025
Antonio
Try to check in no one ever come to front desk
Friends_and_family Family
8/10
Excellent
18 Aug 2025
Dana
The staff here were nice, but the pictures look better than the facility itself. Once I arrived, the outside of the facility was very old and outdated, and once I got inside even more, so my room was clean, again. It just looked very old. I did not have any problems with staffing or anyone there as far as the ambience go. It just wasn’t up to my standards. I personally would not go back.
Leisure Self
6/10
Pleasant
04 Aug 2025
Laurel
Property needs to be updated, properly maintained.
Leisure Partner
8/10
Excellent
27 Jul 2025
Fernando
Housekeeping
Leisure Family
10/10
Exceptional
25 Jul 2025
Marcio
.
Business Partner
4/10
Poor
13 Jul 2025
Kimberly

S

Our stay was so so...the toilet seat was wiggly, the bathroom door had one hinge, several issued keys had to be reset, noice in hallway at 1:30 AM and a girl showed up on our last day with a sheet wrapped around her to reception. She said all of her clothes were taken!!! I gave her some of mine. Other than that the young lady who works breakfast was excellent.
Friends_and_family Family
10/10
Exceptional
09 Jul 2025
Jammie Rose
The staffs are accommodaing.
Leisure Family_with_children
8/10
Excellent
09 Jul 2025
Elizabeth
Very clean excellent service
6/10
Pleasant
28 Jun 2025
Kenneth
There was a stain on the sheet. The shower was broken. Our room was located next to outside stairs. People would go outside at all times and smoke weed and cigarettes then the smoke would fill our room.
Friends_and_family Family
2/10
Poor
27 Jun 2025
Nancy
Terrible customer service. Sheets were dirty room smelled shower was disgusting overall I felt uncomfortable to even be inside the room let alone sleep there
Leisure Family
8/10
Excellent
23 Jun 2025
McKenzie
I like coming here, it’s affordable, staff are nice and helpful, only few things is the TVs, I hope they change the TVs to smart TVs with apps because it’s a hassle bringing my console and getting everything to work right and I wish I had the ability to use tap to pay because I had a little hassle because one of my cards were disabled so I had to wait for help because they didn’t accept pay but other than that I enjoy my stay everytime
Leisure Self
10/10
Exceptional
22 Jun 2025
Linda

Great spot for Boston!

Great location, friendly staff, excellent rooms
Friends_and_family Family
8/10
Excellent
20 Jun 2025
MWende Denice
Nice place. Rooms need upgrades
Leisure Self
10/10
Exceptional
18 Jun 2025
Patricia
I enjoyed the rest
Business_and_leisure Self
2/10
Poor
13 Jun 2025
Antonio
It was horrible… you get what you pay for, and less… Water pressure was so bad, that we had to take cold showers. The black-out curtains were rotten so a lot of sun passthrough them. The whole hotel smelled like weed. The AC unit in the room was so noisy and loud. The elevator broke twice while we were there. Horrible experience…
Leisure Family_with_children
8/10
Excellent
11 Jun 2025
Beem Gleason
It was convenient.
Leisure Partner
4/10
Poor
10 Jun 2025
ellen
We never received maid service. Refrigerator/ freezer was not working. It was needed. Bathtub had rust around drain, couldn’t take a bath. Very disappointed.
Leisure Partner
2/10
Poor
10 Jun 2025
Andrew
Charge fees for service animals and claim they are allowed. Rude front desk. Horrible dirty rooms.
Business Family_with_children
8/10
Excellent
10 Jun 2025
Jeffrey Pagan
The locations is great, it has breakfast included and Miss Carmen is super nice and helpful. The front desk is always there, they are nice and attentive. The only issue is the water, is super unstable pressure for the hot water if any, there was a few times when there was not working. Also the elevador is kinda scary since no light working on the board because of “maintenance”.
Leisure Family
2/10
Poor
10 Jun 2025
DANIEL
Not clean like what you see on website. The websites pictures can lied to people
2/10
Poor
09 Jun 2025
Rachel
The front desk associates weren’t friendly. I was only greeted warmly by housekeeping as I was leaving the facility, which was as disappointing as my room (needs updating and the carpet deep cleaned). Had I not already prepaid for my room, I would’ve canceled and stayed elsewhere. My sleep was amazing, but the overall presentation left much to be desired.
Self
4/10
Poor
09 Jun 2025
Bernard
The mattresses were awful. The pillows were worse and the sheets were cheap and thin. Musty smelling rooms.
Leisure Partner
6/10
Pleasant
08 Jun 2025
Rebecca
The staff was nice and breakfast was good. It was typical breakfast -waffles, eggs, sausage, cereal, bread. However, the elevator buttons didn’t work. It just stopped at each floor. Also, one of the bathrooms (we had 2 rooms) had a very slow filling toilet. You only had 1 flush and had to wait an hour for the tank to fill again. The other room didn’t have the toilet issues. Rooms were cleaned and when we needed extra bedding for a pullout couch bed, it was given.
Leisure Family_with_children
6/10
Pleasant
08 Jun 2025
Marco
The hotel was overall okay. It’s older, water pressure isn’t the greatest in the shower. Our floor also has the aroma of weed throughout.

Breakfast was decent. Staff was very friendly. Also nice to have chilis restaurant in the same parking lot.
Leisure Partner

Location & surroundings

SureStay by Best Western Charlotte Matthews
2501 Sardis Road N, Charlotte, United States

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SureStay by Best Western Charlotte Matthews

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