Fairfield Inn & Suites Charlotte Matthews

United States , Charlotte - NC
CHARLOTTE, 8540 East Independence Blvd
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100 reviews shown

6/10

Pleasant

31 Mar 2026

Sylvia

The room was really dusty. There was dust and crumbs everywhere on the floor. We asked every day for three days straight that the room's laminate floor be cleaned, swept, mopped, and/or vacuumed and housekeeping never cleaned it. I even offered to clean it if they brought the supplies. At check out, we informed the front desk and all they said is that they would let housekeeping know. No cleaning nor did they give us comps for dealing with a dirty room.

Family_with_children

2/10

Poor

29 Mar 2026

Maria

I didn’t not get the room I booked.

Family_with_children

6/10

Pleasant

28 Mar 2026

Jacque

Great location for Disneyland. And for the area the price is reasonable for what you get. However compared to the courtyard Marriott next door (and also more expensive)… you get what you pay for. A glammed up motel with thin walls & you can hear every toilet flush. The beds are comfortable and a iPhone sound machine helps!!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Isaiah

The property is amazing and I enjoy all the perks of being across from the Disneyland Resort!

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Melissa

The location of the hotel is ideal for Disney.

Friends_and_family Family

2/10

Poor

24 Mar 2026

ALAA

This is 2 star Motel, very disappointed

Family_with_children

10/10

Exceptional

23 Mar 2026

Nina Cardoza

Very clean and within close proximity to Disneyland.

Family

10/10

Exceptional

23 Mar 2026

Robert

Clean quiet rooms, easy walking distance to the park.

Partner

10/10

Exceptional

22 Mar 2026

starla

Great place to stay for Disneyland. Staff so helpful

10/10

Exceptional

19 Mar 2026

Kylee M

We had a great time at Fairfield! We had an issue with our TV and they sent maintenance up to fix it right away. When they came back they had a present for our son because it was his birthday. HOW SWEET! Great walk to the park for naps! Pull out bed is not very comfortable but they brought up extra comforters to give more padding.

Family_with_children

10/10

Exceptional

18 Mar 2026

Marisa

Staff were very friendly and helpful. We loved how close it was to Disneyland.

Family_with_children

2/10

Poor

17 Mar 2026

Jennifer

We had a reservation for 4 nights and left after 4 minutes! Our room was disgusting! Bugs were jumping on us! Pool and spa were empty! Our room smelled like a sewer! The staff couldn’t have cared less! I’m so happy that I took pictures of the bugs on us and the filthy room and was able to get a full refund thanks to Expedia!

Partner

10/10

Exceptional

17 Mar 2026

Travis

Every interaction with staff was a positive one with friendly responses. We had a clogged toilet and they were able to send someone up with a plunger quickly to resolve the issue. I have stayed here multiple times and I recommend it to all my friends and family.

8/10

Excellent

16 Mar 2026

Rebecca

Great location, friendly staff, needs a renovation

10/10

Exceptional

16 Mar 2026

Emily

This hotel made for a great visit to Disneyland. It was only about a 7 minute walk to the park, the pool area was a great place to cool down and relax, and the Disney decor was a really nice touch. The self-service laundry was an amazing amenity that made our Disney trip less stressful.

Family_with_children

10/10

Exceptional

14 Mar 2026

Ashley

This is our new go to spot when we’re in town for Disneyland!

Family_with_children

8/10

Excellent

06 Mar 2026

Alberto

Great location across from Disneyland! McD literally downstairs, room kind of small. Housekeeping did a great cleaning job.

6/10

Pleasant

05 Mar 2026

Isabel

Very noisy

Family_with_children

6/10

Pleasant

04 Mar 2026

Veronica

The rooms are small; the amenities are minimum. Not up to the standards of a Marriott and not worth the price. It's being \"renovated\", staff does not inform this, and you will be woken up with a lot of noise if you stay in the backside of the property. Doors don't close completely, make sure to check before you leave. Very disappointed. Expecting much more from a Fairfield. Complained about the excessive noise at 8am and received a McDonalds gift card. Beds are comfortable and it's a 5-7 minutes' walk to the parks.

Family_with_children

10/10

Exceptional

02 Mar 2026

Hailey

As close to the park without paying the in park fee. Perfect for a few days at Disney.

Family_with_children

10/10

Exceptional

01 Mar 2026

Rizalina

Great location with friendly and helpful staff. Our second time staying here and it won’t definitely be our last as we look forward to returning. Lots of restaurants around and best of all Disneyland is right across the street.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Josh

Put on the ground floor in the back of the hotel around construction and under a floor being worked on. Construction workers yelling at 6am and trucks/forklifts etc outside out door. Felt like a Motel 6 but 5x the price.

Why do you charge hotel guests $30/day for parking when the rooms are already $350/night?

Partner

6/10

Pleasant

21 Feb 2026

Heather

The room was uninviting. The air conditioning/heater could not be adjusted and the temp made the room almost unbearable. The beds were uncomfortable (very hard). The property was very loud. Thin walls, echoing hallways and lots of garbage trucks and luggage carts constantly making noise.

Friends_and_family Family

8/10

Excellent

20 Feb 2026

Cynthia

Great location, but only 2 working elevators and not far from the rooms

Family_with_children

6/10

Pleasant

19 Feb 2026

Michelle

I had booked a king room for my weekend stay and unfortunately at check in I was told they were all out of king rooms and only have 2 queens, but they would upgrade me to a Disney theme room due to the inconvenience. My husband is 6'5\" and hearing this made me annoyed instantly since I knew he would not be able to sleep comfortable on a queen bed. The shower was not properly cleaned either. The tub appeared to have sand in there? i'd say the only positive about this room I was upgraded to was being able to see the fireworks from my room door and it being a 10 minute walk to disney.

Partner

8/10

Excellent

18 Feb 2026

ANNE MARIE

Staff was courteous. I was just confused by housekeeping’s schedule because we checked in on a Wednesday and was given this informational letter which included the info about how housekeeping cleans your room every other day. We assumed they’d clean on Friday but they did not clean it.

Partner

8/10

Excellent

18 Feb 2026

Craig

Clean, comfortable, quiet room

8/10

Excellent

17 Feb 2026

Vanessa

Clean room, friendly staff and of course close to Disneyland

Partner

6/10

Pleasant

15 Feb 2026

Redken

Room was pretty dusty, hardwood floors had dust around the edges and on top of the tv. Our shower didn’t have a light so it was very dim. Our room felt like a hospital room. Workers were amazing! But for the price I paid, it could’ve been a lot better.

Leisure Family

10/10

Exceptional

14 Feb 2026

Suzan

Room spotless
Robert the manager super awesome knows customer service very well. And runs a tight ship. Valet guys and girl so professional and a so patient.
This is a great hotel with great people. Took an uber to Disney for a convention and was so easy quick no issues. Great location as well.

Business_and_leisure Family

10/10

Exceptional

11 Feb 2026

Gerardo

great experience

Partner

8/10

Excellent

11 Feb 2026

Juliann

Courteous staff. Decent location to the park.
Pool was not very heated. Beds were ok. Rooms overall were kinda funky. Small bathrooms.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Jason

The staff was very helpful and friendly we wanted to switch rooms because we were on the back side of the hotel and was a little noisy and called the front desk and asked if we could move in the morning and they said they had a room and we could move now. Rooms were clean and the park view was amazing would definitely stay there again.

10/10

Exceptional

08 Feb 2026

Deborah

Staff was so nice! Great location to be able to walk to Disneyland

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Dennis

Room was good staff were nice. Internet is about as fast as dial up, ridiculous. The place is very close to Disney so they don't have to offer much of anything else. No breakfast, must ask to have your room cleaned.

Family_with_children

8/10

Excellent

06 Feb 2026

Amy

Room for as clean and had plenty of space for 4 people. Would be nice for at least one more suitcase rack, no hotel ever has more than one.

Convenient for Disney, just a 10 min walk. No breakfast incl but plenty options around the hotel.

Friends_and_family Family

4/10

Poor

04 Feb 2026

Jennifer

Hotel felt more like a motel. Extremely noisy. Felt overpriced for what we got. Construction in front lobby and constant construction noise coming from upstairs. The only plus from our stay here is the location is walking distance to Disney.

Partner

10/10

Exceptional

04 Feb 2026

DEBORAH

Staff was great, room clean

Leisure Partner

4/10

Poor

30 Jan 2026

Melissa

king room was over sold, room we got was near neighboring hotel that was doing construction outdoors, also work being done in ajoining rooms and the noise from the tools was to much! Did not rest at all

Partner

8/10

Excellent

30 Jan 2026

Grace

Spacious, clean room, very good walking distance to disneykand

10/10

Exceptional

29 Jan 2026

David

Great staff made us feel very welcome. Everything was very clean. And our stay was great.

8/10

Excellent

29 Jan 2026

Julia

Location and staff were great. Floors could have been cleaner and I would have loved a microwave in the room.

Leisure Family_with_children

6/10

Pleasant

28 Jan 2026

Frederick

Good location, clean room
Unfortunate construction happening above my room which was very loud and distracting

Leisure Self

8/10

Excellent

28 Jan 2026

Victor

That place is good. Cuz is front of Disney park. But it need upgrades for the price you pay for it.

Partner

6/10

Pleasant

26 Jan 2026

April

Rooms look way better in the pictures than in person. Found that fridge could not hold temperature. Location is convenient and they let us check in a little early by going from a king room to two queens which was nice.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Justin

Very good customer service. Told Staff it was my husband birthday and they delivered a bday gift free of charge. Would stay here again.

8/10

Excellent

24 Jan 2026

Briana

Room and staff free

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Alicia

This places is super close to Disneyland, but a little overpriced.

10/10

Exceptional

17 Jan 2026

Nan

Great place to stay for Disneyland. Only a few minutes walking from the hotel with a ton of dinning options along the street. Strongly recommend this place!

Family_with_children

6/10

Pleasant

17 Jan 2026

Timothy Brent Lynn

Limited grocery shopping in the area and very limited restaurants

10/10

Exceptional

17 Jan 2026

William

Great
love this resort

10/10

Exceptional

10 Jan 2026

Amanda

Location was convenient to Disneyland, room was very clean and quiet

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Katelyn

Excellent customer service, close proximity to the park, water bottle refill station was great!, and luggage storage was great for after we checked out. Rooms were basic and had everything we needed to just sleep there. Our room backed up to the elevator that seemed like it was always running. It sounded like a roller coaster in the background. Also the AC kicked on every few minutes, which was needed, but also so loud. We slept with our AirPods in and music playing to drown out the noise. We were so tired from the parks that it was tolerable. The water temperature was fine, but we couldn’t do 3 short showers without running out of hot water. It wasn’t luxury, but it was fine for our short trip where most of our time was spent at Disneyland.

Leisure Family

8/10

Excellent

09 Jan 2026

Jeffrey

Staff were great. Room was clean. Parking is too expensive on top of room cost.

Leisure Family

8/10

Excellent

08 Jan 2026

Michelle

Front desk staff. Room was clean, but the air conditioner sounded like it needed to be put to sleep. Very loud.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Forte Don

Christina helped us with checking in. She was wonderful. Very warm, helpful and informative. Hotel may not be friendly five star but Christina’s service was.

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Michelle

Nice location

8/10

Excellent

03 Jan 2026

Christina

Friendly staff. Very convenient to Disneyland. The room was clean and the beds comfortable. However, there was minimal soundproofing to the outside, and our door had a strong draft. It was very loud at night.

Leisure Family

6/10

Pleasant

03 Jan 2026

SAN BENIGNO APUY

It was ok, it is very close to the parks

Leisure Family

8/10

Excellent

02 Jan 2026

Josh

Room was clean and staff was pleasant. Fairly small room for a family of 4 to stay with two littles, but other than that it was a good stay that was a close walk to the park.

Leisure Family

10/10

Exceptional

01 Jan 2026

Gena

Staff was friendly. Room was clean and themed. Easy walk to Disney California.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Maria

Clean

10/10

Exceptional

27 Dec 2025

Oscar

Great

10/10

Exceptional

26 Dec 2025

Mark

It’s next to the main entrance to Disneyland. Thank you for the room upgrade.

Leisure Family

10/10

Exceptional

26 Dec 2025

Chad

Great hotel, friendly staff and a very close proximity to Disneyland.

Family

10/10

Exceptional

25 Dec 2025

Jia Mizel

We stayed here to take my sister to Disneyland. It is her first time to visit the park and the hotel staff gifted her Mickey ears headband which was very thoughtful. We had a great stay. They allowed us to check-in early when we arrived to Anaheim. The hotel is convenient to the park, we just walked and crossed to get to the park. It was an overall outstanding stay.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Maria

Customer service was great.
The hotel was good.

8/10

Excellent

24 Dec 2025

Trina

Wonderful place to stay. So nice to walk to Disney. Beds were very comfy and rooms were clean.

Parking was not easy. But they do have valet, which we ended up using because we couldn’t find a place to park. The parking spots are minimal.

We didn’t use the pool area.

Leisure Family

8/10

Excellent

23 Dec 2025

Julia

The location was perfect, just a few minutes walk from Disneyland entrance. The room was big and clean. I liked having a Keurig coffee maker and mini refrigerator. Staff was friendly, check in and out was easy. My only complaint was the bed was too firm for me. I have a shoulder and neck injury and work up hurting. Just prefer a softer mattress. No housekeeping came but we only stayed 2 nights and didn't need anything. My son complained that the towels were small (he's 17). We chose this hotel for the location and price. They do charge for parking but most hotels do across the street from Disneyland so it's not uncommon. If you don't mind a firm mattress I would recommend this hotel.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Ivan

Staff was very courteous. Walk to Disneyland was not bad at all. I like the proximity to Panera and McDonalds.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Federico

Good service

10/10

Exceptional

19 Dec 2025

Patricia

Staff very friendly and helpful. They are very professional. I would totally recommend this hotel within walking distance to Disneyland and other small eating facilities nearby.

Self

6/10

Pleasant

18 Dec 2025

Brittany

Hotel is old. No card swipe to enter elevators in an open corridor hallway that’s very dangerous. Rooms were old and bathrooms gross

Leisure Family

8/10

Excellent

18 Dec 2025

Eric

Staff was great!

10/10

Exceptional

18 Dec 2025

Keisha

the staff was wonderful! Very clean all around. Literalyl 5 mins from the park walkable distance! No breakfast unfortunately but they had snacks you can purchase and gift shop. There’s microwaves on the third floor as well not in the rooms. Overall would come back

Leisure Family_with_children

8/10

Excellent

16 Dec 2025

Kim

The hotel was okay. Best thing about it was the proximity to the park. The rooms are SMALL. Because of this, we asked for our room to be cleaned every day, which was offered. Needed fresh towels replaced and just cleaned up. They did not clean it every day.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Maria

Older property- rooms face out so you can hear the traffic. Older heating unit made noise all night long; Kept us up. Rooms were clean. Staff was friendly. If you don’t plan on staying in your room too long, perfect place to stay for going to Disney.

Leisure Family

10/10

Exceptional

14 Dec 2025

Monica

Clean and close to the park. If I had any complaint it would be the towels. Crazy rough and not very absorbent. They need an update for sure.

Leisure Partner

8/10

Excellent

13 Dec 2025

Greg

Staff was courtesy &helpful. Housekeeping did great job of keeping room clean.

Friends_and_family Family

6/10

Pleasant

12 Dec 2025

REID L

the pictures of the room was nothing like we received. the front desk was wonderful . Not as nice as other Marriots we have stayed in

Leisure Family

10/10

Exceptional

12 Dec 2025

Tiffany

The staff were so welcoming, sweet and nice! We enjoyed our stay very much! Such a good space!

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Richard

Perfect for visiting Disney.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Wendie

room was ready early. Very happy

Leisure Family_with_children

4/10

Poor

08 Dec 2025

Tracy

Cockroach in our room, conditioner and body wash canisters were empty

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

MAYRA

Olf and

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Riley

Great rooms, view of the fireworks

Leisure Family

10/10

Exceptional

04 Dec 2025

Alexandra

We had an amazing stay! Room was clean, water pressure was fantastic, and you can’t beat the 5 minute walk to the park. The best part was my husband and I were playing Yahtzee at one of the tables on our level and the general manager came out of her office, spoke to us for a bit about the future hotel renovations and then gave us a goodie bag from the store downstairs. Would highly recommend this hotel to anyone, they are amazing!

Leisure Family

10/10

Exceptional

03 Dec 2025

Anita

Clean rooms

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Della

Close proximity to Disneyland.

8/10

Excellent

01 Dec 2025

Angelica

Clean room, staff was great, however I wish there were microwaves in the rooms.

Leisure Family

4/10

Poor

30 Nov 2025

Ryan

Room was outdated and felt more like a Motel 6 than a Marriott. No restaurant or bar, pool was in the parking lot, and the beds were nit comfortable. The staff were friendly though.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Scott

Parking was tight. Arrived late in day, very little spaces left to self park. Had to valet.
Bubbles coming from toilet when others were using their bathroom, disturbing.
Otherwise, close to Disneyland, close to food. Clean room, pool & hot tub. Laundry, ice and water filling station. All the things for great trip to the park.

Leisure Family

10/10

Exceptional

25 Nov 2025

Chantel

Great hotel, super clean

Leisure Family

2/10

Poor

25 Nov 2025

Allyson

Wow! Absolute worst hotel stay of my life - and it’s sold out every night! The power of Disney!

10/10

Exceptional

23 Nov 2025

Staff made our stay wonderful and we loved the clean facilities! Be sure come enjoy your stay .

Leisure Family

10/10

Exceptional

23 Nov 2025

Emily

Wonderful customer service

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Karen

Everything was great except the water pressure. It was quite weak. Everyone was great.

Leisure Friends

10/10

Exceptional

20 Nov 2025

Debra Carline

The only staff we saw was at the desk in the lobby at check in and check out. They were very friendly and efficient. The room was clean and the amenities in the room were convenient. We have stayed here before and will be back again.

Leisure Family

10/10

Exceptional

20 Nov 2025

Katrina

Room was spotless perfect location for our family !!!! Staff was great

Leisure Family

6/10

Pleasant

20 Nov 2025

Joshua

Stayed there from Friday till Tuesday and not once did house keeping coming and take care of our room. No the little sign wasn’t in the door. And no I didn’t opt out of it when I checked in. Had to ask for more towels one evening when I came back to the room.