Comfort Inn Matthews

10/10

Exceptional

16 Jun 2026

Lindsey

Clean room. Staff was friendly and helpful. AC worked great!

Self

8/10

Excellent

14 Jun 2026

Clevette

We always stay at this hotel. It's in a great spot! It does need some TLC though. I reported Saturday morning to the first shift front desk clerk about the toilet seat being loose, but I was told that I would have to change rooms. We had a conference to attend so we had to go. Upon our return I stopped by the front desk to see if the night clerk had an update about the toilet repair. She said that she had not been told about it. Once I reported it to her (Suzanne), she immediately got tools and tighten up the toilet seat! And then she put in a work order to secure the toilet, because it was also moving! I just want to say it's because of Suzanne that I will consider a return, because of her due diligence of correcting this matter! She's what customer service should be all of the time! God bless you! I hope that the management will start to update this hotel. Please start with the a/c vents due to mildew smell. I don't want anyone to get sick!

Family

2/10

Poor

14 Jun 2026

Richard

1 room had strong musty smell. Other had a large hole in the rug.

Friends

2/10

Poor

14 Jun 2026

Amy

The room was nasty! The curtains and flooring and lampshades all had stains on them. The bathroom smelled like hot cat piss and the door wouldn’t latch or lock. The door storage on the fridge was all broken off. The coffee cuts were opened and a used dirty fork was sitting on top of the coffee. The beds squeaked every time someone moved. And the room just smelled musty and nasty! Around the hotel you had to go through a gauntlet of tweakers to get to the front desk. Overall, the hotel did not feel safe and was utterly disgusting.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Phuc

Wi-Fi no work !!!

Family_with_children

6/10

Pleasant

11 Jun 2026

Amit K

Staff was good , Nikki was super helpful, Breakfast was so cool, my kids loved it. Room curtain were dirty .

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Tyler

Would stay here again. Clean and friendly staff

8/10

Excellent

09 Jun 2026

nadine

It was just one night but I would go back…

Self

8/10

Excellent

08 Jun 2026

Barbara

STARS 4.5. Better than Good but not quite Excellent

Pros:
Price for 2 Queens
Comfort of beds +++++
Comfort & Cleaniness of Linens +++++
Check-In -- Great Customer Service
Hot Shower - - Excellent
# Outlets for chargers, hair curling wands--Great
Sink outside bathroom - - Brilliant
Lobby decor - - Inviting
Proximity to family in the area - Great

Cons:
Mini Fridge did not keep good/drinks cold

Door to the bathroom did not close and made so much noise if I tried to close it, I would have woken my niece in the middle of the night. The bathroom light shining into the bedroom from the crack in the door interrupted her sleep

I would like to see a mirror over the desk next to the window for putting on makeup. The fluorescent light in sink area is not amenable for applying makeup. It gave us a ghoulish appearance, and we had to finish our makeup in the car.

Ironing Board Cover - Sad. No way I was going to put my white capris near it!

Handprint high on the headboard suggested prior activity in the bed to which I do not wish to be privy. 😒

Family

8/10

Excellent

07 Jun 2026

Pauline

Our room was fairly clean however it did appear that the carpet was dirty and in need of being replaced. It looked like it had been patched and started to fray. Breakfast was good, but the breakfast area was way too small to accommodate all of the guest. In general, this hotel needs a renovation. The refrigerator was missing some parts.

Friends

10/10

Exceptional

06 Jun 2026

Joyce

Convenient with lots of food choice nearby.

Partner

10/10

Exceptional

04 Jun 2026

Troy

Quiet, clean, convenient to everything, staff was excellent.

Self

8/10

Excellent

03 Jun 2026

John

Na

Self

10/10

Exceptional

01 Jun 2026

John

Great value, location, and outstanding staff

Business

10/10

Exceptional

31 May 2026

Xiudong

Sometimes there’s a foul smell but not lasting, I like this place and it’s for your good to check where the odor comes from

Partner

4/10

Poor

30 May 2026

Denise

First of all , when I got there I was told that I did not have a reservation there but I had one confirmed on expedia. Then I was told that someone else had checked in under my name but my credit card was not used. I was given another reservation. The room was clean but had many issues. The air conditioner did not work and the drain in the sink did not drain well. There was damage to the floor . walls and bathroom door. The luggage rack was broken as was a curtain. We did not eat breakfast there but did have coffee. We will not stay there again.

10/10

Exceptional

29 May 2026

Tony

Always my go to spot

Partner

10/10

Exceptional

26 May 2026

Carlos

Swimming pool no available.

Self

8/10

Excellent

25 May 2026

john

Nice place to stay overall

Self

10/10

Exceptional

24 May 2026

Brandy

The lobby smelled like vanilla musk. It was fantastic! Clean, affordable and within walking distance to restaurants and stores. A good choice if you’re going to see a show at the Amp Ballantyne.

Friends

8/10

Excellent

20 May 2026

Vicki

Breakfast was okay.
Upon arrival in our room, tv remote was not programmed. Front desk clerk came immediately and programmed. Beds were okay.
The only minor issue, is that we did not have housekeeping and had to go to front desk for towels.

4/10

Poor

16 May 2026

Yvonne Evadne

Breakfast was great! I got bagels, cream cheese, and a pastry. All were fresh and delicious.

10/10

Exceptional

13 May 2026

Robyn

We enjoyed our stay. The room was clean and quiet. The hotel is older but the upkeep is good.

Partner

4/10

Poor

10 May 2026

Danny

The room doesn't smell great, there is mold in the bathroom ceiling, the tub was clogged,the bedsheets seemed cleaned though.

Friends_and_family Family

2/10

Poor

09 May 2026

Patrice

My family and I had a very disappointing experience at this hotel. The manager had an extremely nasty attitude and was very rude and unprofessional while speaking to us. Customer service was terrible, and instead of trying to help resolve concerns, we were treated with disrespect.

On top of that, the room smelled strongly of mold, which made the stay very uncomfortable and concerning. There was also a constant burning smell every time we stepped into the elevator, which felt unsafe and unpleasant.

I would not recommend this hotel to anyone looking for a clean, welcoming, or professional environment. Management seriously needs improvement, along with better maintenance and cleanliness.”

Family_with_children

6/10

Pleasant

08 May 2026

Melissa

The room smelled like people had been smoking in it. My husband is an HVAC tech for many years and asked if they could check the filters in the room. They basically said no they had no staff right now. Furthermore, the room was \"clean\" but it definitely looked shabby. The front door had streaks of dirt on it. The bathroom grout was grey, and the sink was not particularly clean.

Partner

10/10

Exceptional

08 May 2026

Loc

Clean room, building is well-maintained, breakfast could be improved but acceptable, parking is plenty

8/10

Excellent

07 May 2026

Mbekezeli

Had a good night stay. Thank you

Self

10/10

Exceptional

06 May 2026

Luis Rodolfo

Perfecto

8/10

Excellent

04 May 2026

Gale

Breakfast was not so great. Parking was easy and readily available.

Partner

10/10

Exceptional

03 May 2026

TAKEAYA

Breakfast is great and staff is awesome

Friends_and_family Family

8/10

Excellent

02 May 2026

Bradley

Good location.

Partner

4/10

Poor

01 May 2026

Naomi

Very ran down

Partner

8/10

Excellent

30 Apr 2026

Allison

Breakfast menu was actually pretty decent for budget hotel. Hotel definitely older and showing wear but overall clean.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Rhonda

Breakfast was standard. Parking was good. Staff was friendly. Room was clean.

Partner

4/10

Poor

28 Apr 2026

Jennifer

Had to change room from on third floor- it was musty and moldy from a roof leak that hasn’t been taken care of. Pet smells too.
Second floor room was a little better. Overall just an old place outdated that needs new carpet, caulking in bathrooms.
The front desk person, Nikki was fabulous!! And the breakfast was good too.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Kelly

Everything we needed. Great hotel, great location, comfy beds, quiet. Great water pressure in the shower!

Partner

10/10

Exceptional

27 Apr 2026

William

Yes , felt very safe, room was clean. Bathroom was very clean as well. Would stay again and recommend other family members to stay also.

6/10

Pleasant

27 Apr 2026

Jose L

Too

10/10

Exceptional

27 Apr 2026

Deborah

It was exactly what I needed great staff clean rooms VERY SOFT BEDS .. best bed I have slept on in a motel

Family

6/10

Pleasant

27 Apr 2026

Elizabeth

The breakfast was good. Same as 10 year's ago. Staff was sometimes not friendly. Emergency squad here 2 nights in a row. One time 2 police cars one time firetruck. It was scary.

Self

10/10

Exceptional

27 Apr 2026

Jennifer

Breakfast full breakfast was very good

8/10

Excellent

25 Apr 2026

Otoniel

BF was great. Carpet has that humidity smell to it but other than that was a good stay. Fully recommend, and for the price can’t ask for more

Family

10/10

Exceptional

24 Apr 2026

Charity

Everything was fine.

Self

10/10

Exceptional

22 Apr 2026

Rebecca

Nice place for overnight while traveling north.

Family

6/10

Pleasant

22 Apr 2026

Laura

.

Self

8/10

Excellent

21 Apr 2026

Jadeyn

Overall, the trip was really good. My room was clean, staff was friendly, and the location was perfect. The only downside was that there was a fight in the hallway in the middle of the night, so that kept my husband and I up for about an hour, but other than that, everything was smooth sailing!

Partner

4/10

Poor

19 Apr 2026

Matthew

Building and room had a musty smell. Staff was nice, but the smell was not ideal.

Partner

10/10

Exceptional

19 Apr 2026

Charity

Only place I’ll stay in the Matthews- Charlotte area.

Self

10/10

Exceptional

18 Apr 2026

Rory

Yes and yes

8/10

Excellent

18 Apr 2026

Stephen

Nothing but pork options

Self

10/10

Exceptional

18 Apr 2026

Keith

Friendly staff, comfortable room, very pleased.

Self

10/10

Exceptional

18 Apr 2026

Charity

Everything has been great.

Self

10/10

Exceptional

17 Apr 2026

Jennifer

Clean room and comfortable bed. Seemed to be in a good area as well.

Family_with_children

10/10

Exceptional

16 Apr 2026

Geoffrey

Breakfast was good with many options. Room was clean and comfortable

Family

10/10

Exceptional

14 Apr 2026

Charity

Clean room, awesome staff and great parking.

Self

4/10

Poor

12 Apr 2026

Dynasty

Wouldn’t recommend….our room was dirty, tissue box coming out of the wall, painted over mold in the bathroom, bathroom was filthy …

Family_with_children

8/10

Excellent

11 Apr 2026

Charlotte

Clean room staff was very nice

Family

10/10

Exceptional

10 Apr 2026

Larez

Everything was A1

8/10

Excellent

10 Apr 2026

Wanda

Very easy parking for handicap

Partner

10/10

Exceptional

09 Apr 2026

Chrystal

The lobby smells so good! Nice quiet accommodations, parking is easy and feels safe. My second stay, will very likely make October my 3rd. Thanks again!

Friends_and_family Friends

4/10

Poor

09 Apr 2026

Stephen

While we normally don't stay in a Comfort or Sleep Inn, this one was rated an 8.6 - so how bad could it be? Upon arriving, the lobby was so over-sanitized that the smell was overwhelming. Can only imagine why. Dirty elevator, carpets, exhaust fans, etc. On top of it, the staff was inattentive at best and couldn't even find anyone at checkout. Don't be fooled by misleading ratings!

Partner

10/10

Exceptional

09 Apr 2026

Heidi

Very clean and comfortable

Friends

10/10

Exceptional

08 Apr 2026

Dawn-Marie

Very clean & quiet. 2nd time staying while Matthews-Charlotte and had a great experience everytime. Everything is close by; restaurants, fast food, shopping stores, etc. minus the traffic, everything is great!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Montrell

Clean room

Self

6/10

Pleasant

06 Apr 2026

Mary

I asked about the outside landscaping light as it shines directly into the hotel window at night making it very difficult to sleep. They said there was nothing that could be done.

In addition, the room was so extremely humid that our clothes and bedding felt wet. We had the air conditioning on trying to dehumidify the room, but nothing helped.

10/10

Exceptional

04 Apr 2026

Johnathon

Nice hotel

Family_with_children

4/10

Poor

31 Mar 2026

Keith

I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

nicholas

Only thing is the sower steams up to much and made smoke alarm go off in room. Need better ventilation

8/10

Excellent

28 Mar 2026

Mark

Breakfast was very decent. Parking is tight. Designed for compact vehicles.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

ROBIN

Yes

Partner

8/10

Excellent

24 Mar 2026

Micah

The room I stayed in had a ceiling fan in the bathroom that didn't work, keeping the miosture in the room. But that should be remedied as we informed the front at the end of our stay. The staff were extremely helpful and made the stsy very pleasant.

Family

8/10

Excellent

24 Mar 2026

Philip

Great value for price.

4/10

Poor

23 Mar 2026

Nicole

First I want to give positive attention to the staff at this location. The first room we had on the first floor was TERRIBLE! Bug, mold, and everything just terribly worn down. We asked to be moved and were. The second room was on the third floor and a bit less beat up. But I did not feel 100% comfortable at the location. It's not what is advertised. The building is terribly unkept and it's the staff that are keeping the wheels turning there by doing their best to make guests comfortable. But shame on the owners and the brand that allows the current owners to operate under their chain when the place is just really so run down.

10/10

Exceptional

21 Mar 2026

Ryan

Clean, comfortable room.

Self

10/10

Exceptional

20 Mar 2026

Danilo

Extremely friendly people and excellent breakfast and the bes are so soft and comfortable

Business

8/10

Excellent

18 Mar 2026

Betty

Adequate and clean but older facilities.

10/10

Exceptional

17 Mar 2026

Charity

This is the only place I stay when I come to the Charlotte area.

Self

10/10

Exceptional

16 Mar 2026

Sharon

Clean rooms and super friendly staff!

10/10

Exceptional

15 Mar 2026

Deshawn

Room was very clean..bed was nice ..rooms were spacious..only thing I wish updated appliances with up to date usb ports

Friends_and_family Friends

4/10

Poor

14 Mar 2026

Gabrielle

Staff was friendly at check in and out, however we did not get to test the gym or try the breakfast, we’re assuming both were good. My biggest problem was the humidity in our room, and the smell of mold/mustiness when you walked in. I’m pretty sure there was mold on the vent above the sink, and I had a consistent headache throughout my trip. My clothes are all damp in my suitcase and even my unworn ones will need to be washed when I get home.

Partner

2/10

Poor

13 Mar 2026

Keyanna

The wifi doesnt work.
I was under the impression that the pool would be open, it was not. There was an electrical fire that woke us up early in the morning. Granted, that part is not really anyones fault, as I understand things happen, but there were many little things that made this situation worst. however, they did refund me for that night.

Self

10/10

Exceptional

08 Mar 2026

gary

Everything was great

8/10

Excellent

08 Mar 2026

jim

No phone charger ports.

Partner

10/10

Exceptional

06 Mar 2026

Tiffany

The room was clean and comfortable, and the staff was very friendly and helpful. Check-in was quick and easy. The hotel was quiet and a good place to rest. I would definitely stay here again and recommend it to other travelers.

8/10

Excellent

06 Mar 2026

Magaly

Good

Family_with_children

8/10

Excellent

03 Mar 2026

Daniel

Was clean and safe hotel, good price, a little dated, but, again, took it for the good price and good location

Self

10/10

Exceptional

03 Mar 2026

Aidan

My dad and I had such a great stay back in October, we decided to return again last month, this time for a Charlotte Hornets game. Staying here allows us to be close to Uptown, without paying premium, Center City prices. The rooms were even better this time, with beds super comfy as always. Very quiet in this hotel, which is a massive plus. Water pressure and shower amenities are a plus, too. Bacon at breakfast was a much-welcomed surprise! Next time I'm back in Charlotte, Comfort Inn Matthews is the first place I'll look.

Friends_and_family Family

2/10

Poor

03 Mar 2026

Sharefah

Floors are stained light switches don’t work

Family_with_children

10/10

Exceptional

02 Mar 2026

Jesus

Perfect conditions

2/10

Poor

01 Mar 2026

Lori

The hotel smells like weed, the room smelled like pee and had mysterious stains on the walls and curtains. The phone in the room didn’t work which could be a safety issue if cell service isn’t working because WiFi didn’t work either. Walls are paper thin so you can hear everything your neighbors are doing. Absolutely awful.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Taylor

Clean, comfy beds, wonderful friendly staff, quiet stay. Only suggestion would have been bigger pillows.

Family

10/10

Exceptional

27 Feb 2026

Charity

All the staff are very friendly. The room was great.

6/10

Pleasant

23 Feb 2026

Malama

Overall the hotel is good but I struggled with poorly controlled heating....heating would only turn on at 76F or higher and is not self-regulated. The heating/cooling systems are overdue for serious modernization and upgrade. The carpet seemed older than 35 years old and HVAC system seemed not cleaned for a long time and could smell the dust....

The Hotel facilities are seriously overdue for modernization and upgrade

Self

10/10

Exceptional

22 Feb 2026

Antonia

Very clean, would stay again

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Wendell

Yes

10/10

Exceptional

22 Feb 2026

Sharon

Staff is fantastic, hotel is very clean. Large selection for breakfast. 5 stars

Self

8/10

Excellent

22 Feb 2026

Clevette

Good breakfast!

Family_with_children

10/10

Exceptional

22 Feb 2026

Angela

Room was clean but had a musty, dirty smell. The desk clerk was kind enough to lend room spray in order to contain the smell. The hotel could use a major upgrade.

Partner

10/10

Exceptional

21 Feb 2026

Heather

Staff were very pleasant, room was nice and clean. Breakfast was well stocked and had good options. Our second stay here and it will now be where we stay when we come up for hockey!