Name: Comfort Inn Matthews - Charlotte
Address: 1718 Windsor Crossing Drive, Matthews, 28105, US

6/10

Pleasant

03 Aug 2026

Jose Manuel

No tenía una buena limpieza

6/10

Pleasant

03 Aug 2026

Jared

Really nice staff but very run down hotel. Is in desperate need of a renovation. I stayed in room 101 and the lock stuck really bad as did the door. The room smelled musty. Not a big fan but the staff was really nice and accommodating

4/10

Poor

03 Aug 2026

India

We didn’t even stay here we used the room to change for the event we attended and left immediately afterward. However the carpet had a stain and the room had a weird smell. It was visually unappealing in need of renovations

8/10

Excellent

31 Jul 2026

Jerry L

For breakfast was limited. The room was large and comfortable, but the floor in the bathroom in the corners was dirty.

10/10

Exceptional

24 Jul 2026

Dwight

Everyone was nice and it was near a lot of places

8/10

Excellent

24 Jul 2026

Harold

Quiet location near restaurants with a nice outdoor pool.

10/10

Exceptional

23 Jul 2026

Jenifer

Everything was great!! Will stay there again!!

6/10

Pleasant

19 Jul 2026

Victoria

The hotel smelled musty and a lot of deorderizer in the lobby.

Partner

10/10

Exceptional

19 Jul 2026

Anne

Great front desk staff.

Partner

8/10

Excellent

18 Jul 2026

Rajesh

Everything was good but the room property is kind old

Family

8/10

Excellent

18 Jul 2026

Sequoia

I have been to this hotel before and the staff are extremely friendly and helpful. The breakfast was nice and clean every morning. The check in was swift and easy and overall my experience was excellent. The parking was easy and not crowded. Even at night the area was not noisy yet very quiet. The only downside was that one night I noticed that a small collection of ants were on the wall. But the moment I called the front desk and asked if they had spray the man was very polite and gave me some and instantly the problem was fixed and I did not see a ant in sight for the rest of my trip. So overall even with that one hiccup I still would recommend this place the area is nice with many places to go, things to do , and to eat. Perfect for families.

Family_with_children

8/10

Excellent

13 Jul 2026

Vijay

It’s an old hotel. You are getting what you paid for. The staff is very helpful. The rooms were dated but clean. The biggest issue is the smell in the room. Also the room is always damp. Sure it’s caused by the air conditioning. The bed, the floor are always damp.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Sherriel

We left about 20 minutes after checking in the woman at the front desk was very nice however I was a mom and teenage son party and did not go safe. Anytime my 14 year-old son feels like he has to stand in between me and men that is not a good situation. There were multiple men just setting outside and a drunk man at the top of the stairway on floor three when we got off the elevator. The hallway and room smelled bad.

Family_with_children

10/10

Exceptional

11 Jul 2026

Cristina

Good location, good value

Family

2/10

Poor

11 Jul 2026

Megan

The AC did not work in our room so it was very warm. One light switch didn’t turn on anything and the lamp in the corner was not plugged in. The receptionist was not there when we got there so we had to wait for a while to be taken care of.

Family_with_children

6/10

Pleasant

09 Jul 2026

Jessica

Great Location near everything . Hotel was older, and people were outside smoking in front of building by front door all day every day. Ice machine on floor 1 out of order. And a very Basic breakfast .

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Brandi

Had a terrific 3 day stay! Staff was very friendly and helpful, great breakfast, clean room. Will definitely stay here again!

Family_with_children

4/10

Poor

08 Jul 2026

Felicia

There were ants in the room on the table and bed, however once I called the staff in to see it, they quickly changed my room.

It was absolute frightening, because I was accompanied by my four year old grandson.

4/10

Poor

05 Jul 2026

Allan

I drove big trucks for years. I've stayed in some pretty dank places. This place has no business renting rooms to anyone who has any health issues. The mold was so bad that it's infected the HVAC unit. I've always enjoyed staying at a Comfort inn. The carpet was so bad, I wouldn't even walk on it with socks. I HAD TO put my shoes on. Nikki was great getting me in. The LAZY man at checkout was another story. No greeting, no smile and just brushed me off. If this place keeps going like it is, it'll be a Motel 6 in a few years. Then city/county will shut them as a nuisance. Sad really, when the owners put all the money into their pockets and not back into the business. Never ever again.

Self

10/10

Exceptional

02 Jul 2026

Mario

Room was really clean, safe, quiet, breakfast was awsome! My family loves this hotel.

Family_with_children

10/10

Exceptional

02 Jul 2026

Cindy

Breakfast was very good. Room was clean and very nice size. No issues staying here. Definitely will stay here again.

Self

2/10

Poor

30 Jun 2026

Erica

Not my ideal place, room was not as clean for me, internet never worked!

Self

8/10

Excellent

29 Jun 2026

Ryan

Room was comfortable and clean. Staff was helpful and friendly. Gave 4 out of 5 because our room felt very damp for our entire stay, even with the AC running almost all the time. I've stayed here several times before and hadn't experienced this previously.

Self

8/10

Excellent

28 Jun 2026

Shelly

The rooms were clean a little musty but not bad.. bathroom was clean, staff was helpful, coffee was good.. Food ok if you like carbs.

Partner

10/10

Exceptional

27 Jun 2026

Francisco Sanchez

Very happy with overall staff, service, property, amenities and cleanliness:-)

Family

8/10

Excellent

26 Jun 2026

Matthew

Easy access to places

8/10

Excellent

26 Jun 2026

Felicia

It was close to shopping areas and restaurants

Family_with_children

6/10

Pleasant

24 Jun 2026

Paul

Very friendly staff. But, the disability access rooms were a bit outdated. A rail which was not totally secure and a leaning toiler kept us from staying in our original room. Also, the handicap seat in the shower was missing one of the rubber footings.

Partner

10/10

Exceptional

22 Jun 2026

Kevin

Room was clean and staff was friendly.

Self

8/10

Excellent

21 Jun 2026

Haywood

Great

2/10

Poor

21 Jun 2026

Erika

We had mold on our curtains. There was a man clearly on drugs hanging out outside the main entrance that you have to walk by with kids in tow to get in and no one seemed to have any concern.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Elizabeth

The room had a musty smell upon entering every single time. The carpet and stained curtains are dated and should be replaced. There appeared to be some mold growing on a wall in the bath room, or maybe it was dirt. The staff was lovely, and the free self-serve breakfast was standard fare. Parking was available and well-lit. This hotel is convenient to shopping, and we would stay there again.

Family

10/10

Exceptional

16 Jun 2026

Lindsey

Clean room. Staff was friendly and helpful. AC worked great!

Self

8/10

Excellent

14 Jun 2026

Clevette

We always stay at this hotel. It's in a great spot! It does need some TLC though. I reported Saturday morning to the first shift front desk clerk about the toilet seat being loose, but I was told that I would have to change rooms. We had a conference to attend so we had to go. Upon our return I stopped by the front desk to see if the night clerk had an update about the toilet repair. She said that she had not been told about it. Once I reported it to her (Suzanne), she immediately got tools and tighten up the toilet seat! And then she put in a work order to secure the toilet, because it was also moving! I just want to say it's because of Suzanne that I will consider a return, because of her due diligence of correcting this matter! She's what customer service should be all of the time! God bless you! I hope that the management will start to update this hotel. Please start with the a/c vents due to mildew smell. I don't want anyone to get sick!

Family

2/10

Poor

14 Jun 2026

Richard

1 room had strong musty smell. Other had a large hole in the rug.

Friends

2/10

Poor

14 Jun 2026

Amy

The room was nasty! The curtains and flooring and lampshades all had stains on them. The bathroom smelled like hot cat piss and the door wouldn’t latch or lock. The door storage on the fridge was all broken off. The coffee cuts were opened and a used dirty fork was sitting on top of the coffee. The beds squeaked every time someone moved. And the room just smelled musty and nasty! Around the hotel you had to go through a gauntlet of tweakers to get to the front desk. Overall, the hotel did not feel safe and was utterly disgusting.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Phuc

Wi-Fi no work !!!

Family_with_children

6/10

Pleasant

11 Jun 2026

Amit K

Staff was good , Nikki was super helpful, Breakfast was so cool, my kids loved it. Room curtain were dirty .

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Tyler

Would stay here again. Clean and friendly staff

8/10

Excellent

09 Jun 2026

nadine

It was just one night but I would go back…

Self

8/10

Excellent

08 Jun 2026

Barbara

STARS 4.5. Better than Good but not quite Excellent

Pros:
Price for 2 Queens
Comfort of beds +++++
Comfort & Cleaniness of Linens +++++
Check-In -- Great Customer Service
Hot Shower - - Excellent
# Outlets for chargers, hair curling wands--Great
Sink outside bathroom - - Brilliant
Lobby decor - - Inviting
Proximity to family in the area - Great

Cons:
Mini Fridge did not keep good/drinks cold

Door to the bathroom did not close and made so much noise if I tried to close it, I would have woken my niece in the middle of the night. The bathroom light shining into the bedroom from the crack in the door interrupted her sleep

I would like to see a mirror over the desk next to the window for putting on makeup. The fluorescent light in sink area is not amenable for applying makeup. It gave us a ghoulish appearance, and we had to finish our makeup in the car.

Ironing Board Cover - Sad. No way I was going to put my white capris near it!

Handprint high on the headboard suggested prior activity in the bed to which I do not wish to be privy. 😒

Family

8/10

Excellent

07 Jun 2026

Pauline

Our room was fairly clean however it did appear that the carpet was dirty and in need of being replaced. It looked like it had been patched and started to fray. Breakfast was good, but the breakfast area was way too small to accommodate all of the guest. In general, this hotel needs a renovation. The refrigerator was missing some parts.

Friends

10/10

Exceptional

06 Jun 2026

Joyce

Convenient with lots of food choice nearby.

Partner

10/10

Exceptional

04 Jun 2026

Troy

Quiet, clean, convenient to everything, staff was excellent.

Self

8/10

Excellent

03 Jun 2026

John

Na

Self

10/10

Exceptional

01 Jun 2026

John

Great value, location, and outstanding staff

Business

10/10

Exceptional

31 May 2026

Xiudong

Sometimes there’s a foul smell but not lasting, I like this place and it’s for your good to check where the odor comes from

Partner

4/10

Poor

30 May 2026

Denise

First of all , when I got there I was told that I did not have a reservation there but I had one confirmed on expedia. Then I was told that someone else had checked in under my name but my credit card was not used. I was given another reservation. The room was clean but had many issues. The air conditioner did not work and the drain in the sink did not drain well. There was damage to the floor . walls and bathroom door. The luggage rack was broken as was a curtain. We did not eat breakfast there but did have coffee. We will not stay there again.

10/10

Exceptional

29 May 2026

Tony

Always my go to spot

Partner

10/10

Exceptional

26 May 2026

Carlos

Swimming pool no available.

Self

8/10

Excellent

25 May 2026

john

Nice place to stay overall

Self

10/10

Exceptional

24 May 2026

Brandy

The lobby smelled like vanilla musk. It was fantastic! Clean, affordable and within walking distance to restaurants and stores. A good choice if you’re going to see a show at the Amp Ballantyne.

Friends

8/10

Excellent

20 May 2026

Vicki

Breakfast was okay.
Upon arrival in our room, tv remote was not programmed. Front desk clerk came immediately and programmed. Beds were okay.
The only minor issue, is that we did not have housekeeping and had to go to front desk for towels.

4/10

Poor

16 May 2026

Yvonne Evadne

Breakfast was great! I got bagels, cream cheese, and a pastry. All were fresh and delicious.

10/10

Exceptional

13 May 2026

Robyn

We enjoyed our stay. The room was clean and quiet. The hotel is older but the upkeep is good.

Partner

4/10

Poor

10 May 2026

Danny

The room doesn't smell great, there is mold in the bathroom ceiling, the tub was clogged,the bedsheets seemed cleaned though.

Friends_and_family Family

2/10

Poor

09 May 2026

Patrice

My family and I had a very disappointing experience at this hotel. The manager had an extremely nasty attitude and was very rude and unprofessional while speaking to us. Customer service was terrible, and instead of trying to help resolve concerns, we were treated with disrespect.

On top of that, the room smelled strongly of mold, which made the stay very uncomfortable and concerning. There was also a constant burning smell every time we stepped into the elevator, which felt unsafe and unpleasant.

I would not recommend this hotel to anyone looking for a clean, welcoming, or professional environment. Management seriously needs improvement, along with better maintenance and cleanliness.”

Family_with_children

6/10

Pleasant

08 May 2026

Melissa

The room smelled like people had been smoking in it. My husband is an HVAC tech for many years and asked if they could check the filters in the room. They basically said no they had no staff right now. Furthermore, the room was \"clean\" but it definitely looked shabby. The front door had streaks of dirt on it. The bathroom grout was grey, and the sink was not particularly clean.

Partner

10/10

Exceptional

08 May 2026

Loc

Clean room, building is well-maintained, breakfast could be improved but acceptable, parking is plenty

8/10

Excellent

07 May 2026

Mbekezeli

Had a good night stay. Thank you

Self

10/10

Exceptional

06 May 2026

Luis Rodolfo

Perfecto

8/10

Excellent

04 May 2026

Gale

Breakfast was not so great. Parking was easy and readily available.

Partner

10/10

Exceptional

03 May 2026

TAKEAYA

Breakfast is great and staff is awesome

Friends_and_family Family

8/10

Excellent

02 May 2026

Bradley

Good location.

Partner

4/10

Poor

01 May 2026

Naomi

Very ran down

Partner

8/10

Excellent

30 Apr 2026

Allison

Breakfast menu was actually pretty decent for budget hotel. Hotel definitely older and showing wear but overall clean.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Rhonda

Breakfast was standard. Parking was good. Staff was friendly. Room was clean.

Partner

4/10

Poor

28 Apr 2026

Jennifer

Had to change room from on third floor- it was musty and moldy from a roof leak that hasn’t been taken care of. Pet smells too.
Second floor room was a little better. Overall just an old place outdated that needs new carpet, caulking in bathrooms.
The front desk person, Nikki was fabulous!! And the breakfast was good too.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Kelly

Everything we needed. Great hotel, great location, comfy beds, quiet. Great water pressure in the shower!

Partner

10/10

Exceptional

27 Apr 2026

William

Yes , felt very safe, room was clean. Bathroom was very clean as well. Would stay again and recommend other family members to stay also.

6/10

Pleasant

27 Apr 2026

Jose L

Too

10/10

Exceptional

27 Apr 2026

Deborah

It was exactly what I needed great staff clean rooms VERY SOFT BEDS .. best bed I have slept on in a motel

Family

6/10

Pleasant

27 Apr 2026

Elizabeth

The breakfast was good. Same as 10 year's ago. Staff was sometimes not friendly. Emergency squad here 2 nights in a row. One time 2 police cars one time firetruck. It was scary.

Self

10/10

Exceptional

27 Apr 2026

Jennifer

Breakfast full breakfast was very good

8/10

Excellent

25 Apr 2026

Otoniel

BF was great. Carpet has that humidity smell to it but other than that was a good stay. Fully recommend, and for the price can’t ask for more

Family

10/10

Exceptional

24 Apr 2026

Charity

Everything was fine.

Self

10/10

Exceptional

22 Apr 2026

Rebecca

Nice place for overnight while traveling north.

Family

6/10

Pleasant

22 Apr 2026

Laura

.

Self

8/10

Excellent

21 Apr 2026

Jadeyn

Overall, the trip was really good. My room was clean, staff was friendly, and the location was perfect. The only downside was that there was a fight in the hallway in the middle of the night, so that kept my husband and I up for about an hour, but other than that, everything was smooth sailing!

Partner

4/10

Poor

19 Apr 2026

Matthew

Building and room had a musty smell. Staff was nice, but the smell was not ideal.

Partner

10/10

Exceptional

19 Apr 2026

Charity

Only place I’ll stay in the Matthews- Charlotte area.

Self

10/10

Exceptional

18 Apr 2026

Rory

Yes and yes

8/10

Excellent

18 Apr 2026

Stephen

Nothing but pork options

Self

10/10

Exceptional

18 Apr 2026

Keith

Friendly staff, comfortable room, very pleased.

Self

10/10

Exceptional

18 Apr 2026

Charity

Everything has been great.

Self

10/10

Exceptional

17 Apr 2026

Jennifer

Clean room and comfortable bed. Seemed to be in a good area as well.

Family_with_children

10/10

Exceptional

16 Apr 2026

Geoffrey

Breakfast was good with many options. Room was clean and comfortable

Family

10/10

Exceptional

14 Apr 2026

Charity

Clean room, awesome staff and great parking.

Self

4/10

Poor

12 Apr 2026

Dynasty

Wouldn’t recommend….our room was dirty, tissue box coming out of the wall, painted over mold in the bathroom, bathroom was filthy …

Family_with_children

8/10

Excellent

11 Apr 2026

Charlotte

Clean room staff was very nice

Family

10/10

Exceptional

10 Apr 2026

Larez

Everything was A1

8/10

Excellent

10 Apr 2026

Wanda

Very easy parking for handicap

Partner

10/10

Exceptional

09 Apr 2026

Chrystal

The lobby smells so good! Nice quiet accommodations, parking is easy and feels safe. My second stay, will very likely make October my 3rd. Thanks again!

Friends_and_family Friends

4/10

Poor

09 Apr 2026

Stephen

While we normally don't stay in a Comfort or Sleep Inn, this one was rated an 8.6 - so how bad could it be? Upon arriving, the lobby was so over-sanitized that the smell was overwhelming. Can only imagine why. Dirty elevator, carpets, exhaust fans, etc. On top of it, the staff was inattentive at best and couldn't even find anyone at checkout. Don't be fooled by misleading ratings!

Partner

10/10

Exceptional

09 Apr 2026

Heidi

Very clean and comfortable

Friends

10/10

Exceptional

08 Apr 2026

Dawn-Marie

Very clean & quiet. 2nd time staying while Matthews-Charlotte and had a great experience everytime. Everything is close by; restaurants, fast food, shopping stores, etc. minus the traffic, everything is great!

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Montrell

Clean room

Self

6/10

Pleasant

06 Apr 2026

Mary

I asked about the outside landscaping light as it shines directly into the hotel window at night making it very difficult to sleep. They said there was nothing that could be done.

In addition, the room was so extremely humid that our clothes and bedding felt wet. We had the air conditioning on trying to dehumidify the room, but nothing helped.

10/10

Exceptional

04 Apr 2026

Johnathon

Nice hotel

Family_with_children

4/10

Poor

31 Mar 2026

Keith

I’ll start by saying the staff was absolutely phenomenal. In particular Tabitha, who was extremely helpful and did her best to manage our concerns. The breakfast had a good spread (breads, muffins, yogurts, pancakes, waffle maker, sausage, bacon, eggs, potatoes, juices, etc) and well stocked throughout the morning. And the price was absolutely right. But that low price came at a hefty cost of overall hotel condition. It is in desperate need of a major overhaul. Not just the drab browns and old carpet, but the condition of the furniture, the stairs, the ice maker, the overall property itself. It’s just old and it shows. But the worst factor was the smell. Our first room smelled really musty/wet and we considered complaining, but then we found that the refrigerator didn’t work. We need that for toddler’s milk. So we asked to switch which the staff helped accommodate. But the second room smelled even worst (I’d say smelly feet) and based on the smell down the hallway every room was going to smell the same. So we opted to keep the first room, worked with the staff to get the fridge operating (again, thank you, Tabitha, for all your help!) and literally bought a can of febreeze and bombed the room. It helped, even if a placebo effect. Overall I wished I had spent a little more. If you’re passing through and need a place to crash and want a good breakfast, it’ll pass. If it’s part of a vacation, look elsewhere.

Friends_and_family Family