Microtel Inn & Suites By Wyndham Matthews/Charlot

United States , Charlotte - NC
Matthews, 1603 Matthews Mint Hill Road
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100 reviews shown

10/10

Exceptional

03 Apr 2023

Emadi

Great stay loved

10/10

Exceptional

27 Nov 2022

Zinnya

Yea

6/10

Pleasant

29 Oct 2022

ESTEFANIA

Only had hot water the first night, and after that, only cold water. They don't really offer breakfast, don't go based on that. If you are new in New York, don't expect the staff to guide you or help you, they are simply rude. Also, no REFRIGERATOR. If you hope to bring some water and keep it cold, you'll be out of luck.

Business_and_leisure Family

8/10

Excellent

27 Oct 2022

Verified traveler

Good hotel, but overpriced for the area

The hotel is not in the best neighborhood although I felt safe inside. Walking around at night is not recommended. Right next door is a homeless shelter. Police department is nearby. Also near is a main thoroughfare with a lot of different stores and businesses. Late night kiosk 2 blocks away.

The front desk staff are very, very nice and helpful. Late night check in was no problem. Luggage storage is at the desk so it's all visible. The desk is essentially always manned. My things were handled well and were safe.

There's a couch and a chair in the lobby. Tea, hot chocolate, and water are freely available downstairs. This area is quite large with a lot of seating. The space was great for me when I needed to do a little bit of work after I checked out. There's hardly anyone there except for housekeeping staff, who put bags of laundry to just sit out there.

Amenities were scant (Paul Mitchell), but when I asked for things, they were readily available. I went to ask the housekeeper next door for something not in my room and she immediately left to get it for me. Unfortunately, she also came right in just after she knocked.

Most rooms don't have a fridge, mine did with a very small freezer. There were lots of decent quality towels, but no towel rack. The shower was nice with a glass door, good water pressure and a sort of rainfall shower. There were no adjustments on the shower head but it was movable.

The latest check out is at noon with an automatic charge at 12:30 PM.

10/10

Exceptional

23 Oct 2022

Hejing

friendly receptionists

6/10

Pleasant

14 Oct 2022

Zvi

Says including breakfast, but it’s misleading because it’s refreshments

10/10

Exceptional

13 Oct 2022

Hakim

I liked cleaning and i don’t like breakfest

Business Friends

4/10

Poor

26 Sep 2022

Natalia

It was okay but No hot water ag all, not even lukewarm, no amenities like a gym, no late checkout option.

Leisure Self

2/10

Poor

26 Sep 2022

Rosa

Property very deceiving from outside looks welcoming. No hot water to shower. Breakfast included in room price not worth it. Black coffee, no creamer or milk. Dry box of cereal with no milk for cereal. All people at Hotel were very let down with this service. I will never come back or recommend this place.
Rosa Ortiz
7185032059

Business_and_leisure Self

8/10

Excellent

23 Sep 2022

Marley

For NYC this was pretty good. Shower takes a long time to heat up but does eventually get there. The bed and main room was clean but the bathroom had a few issues - there was a Kleenex box with what looked like dirty tissue stuffed in it, and the vent was partially falling out of the ceiling. The hotel was quiet, the staff were polite. We did not try the breakfast. We had to check out early at 5am and there was no one at the desk - ultimately I just had to leave the keys there because no one came even though the front door was open (so anyone could just walk in).

Leisure Partner

2/10

Poor

19 Sep 2022

Melony

Was moved to 3 different rooms due to mosquito infestation. The room I ended up getting had mold and living moving bugs around the toilet. I have stayed here a few times this year and never had a cleanliness issue, but this night was atrocious. Not sure if I will ever stay here again.

Business Self

6/10

Pleasant

29 Aug 2022

william

The hotel was clean, It took over 5 minutes for shower water to get hot.
Area around hotel was dirty & noisy.
There is no place to purchase snacks or drinks.

Leisure Partner

10/10

Exceptional

27 Aug 2022

Camilo

Great new building, clean premises, friendly staff, convenient lobby and basement 24-7 open lounge, the best location in New York city, 2 blocks from the N and W train.

Business_and_leisure Partner

8/10

Excellent

22 Aug 2022

Verified traveler

No regrets

Good: staff absolutely exceptional, location, value, comfortable beds, quiet, safe, excellent A/C

Bad: muffins, coffee, OJ, and yogurt is not breakfast, appreciated but let's be honest. No ironing board and iron in room. Somebody was smoking Marijuana on my floor. Very dirty TV remote.

I will stay again.

4/10

Poor

20 Aug 2022

Nesma

Service was bad, they mentioned that breakfast is included but breakfast is muffin orange juice and yogurt thats everything they have for breakfast

Leisure Friends

6/10

Pleasant

18 Aug 2022

George

No parking. Surrounding area undesirable.

Business Partner

6/10

Pleasant

16 Aug 2022

MATTHEW

Pros: Comfortable bed, good AC, nice shower.

Cons: Continental breakfast is just yogurt cups and granola bars, car horns honking all night long, nothing near by.

Business_and_leisure Partner

6/10

Pleasant

15 Aug 2022

Aaminah

Overall, the stay was ok if you’re looking for the least expensive hotel in the NYC area. It’s not far to get to the city from LIC. The area around the hotel was terrible. Unclean and not the safest. There were no amenities, nor was there even a mini fridge in the room.

Leisure Family

8/10

Excellent

12 Aug 2022

Raymond

Stayed over the weekend. Staff was friendly and helpful, not rude like other guest have stated. Didn't attempt breakfast because you're in NY you should be getting food in the city. Room is smaller than most hotels but plenty of room to lay your head. Close to the trains and bus stops to get to the city. Not as loud as other guests have stated, but maybe I'm a heavy sleeper. They do have a deposit, but I received it back before the 3-5 days they stated. Overall good stay.

Business_and_leisure Partner

10/10

Exceptional

09 Aug 2022

roochele

Hidden Gem

It was a great stay, from check in to check out! Clean and comfortable. Very close to transportation.

Partner

6/10

Pleasant

06 Aug 2022

Xiangjun

The room is clean but too much noises from outside as well as from the hall way and next rooms.

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2022

Yana

Great quality for their price! Everything was nice: convenient location, friendly and helpful staff, comfortable bed, light breakfast! We enjoyed it! Thank you!!!

Business_and_leisure Family

8/10

Excellent

03 Aug 2022

Donald

You get what you pay for

The Microtel Inn is a newer chain of Wyndham budget hotels with all new rooms and fixtures and furniture, so it was pretty clean. However, there were bedbugs in the bed (and my girlfriend got bitten often), and the tub had no drain plug, so you couldn't take a bath. You get what you pay for: the \"breakfast\" is just packaged muffins and other packaged food; the location is far out in Long Island City, so it's cheaper, but it is not near many restaurants or grocery stores or other conveniences for a longer stay; there is no fridge or microwave in the tiny room; and the service on the N and W lines into Manhattan can be unpredictable, and required a long ride to 34th Street, then a long trek to connect to our B train uptown. I'm glad I didn't spend more per. night, but I'll be trying to do better on my next trip to New York.

Partner

4/10

Poor

30 Jul 2022

Deepa

Property is not in good condition. Beds, towels, jammed doors, etc. this has been our worst experience ever at a Wyndham property.

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2022

Verified traveler

Misleading “breakfast”

10/10

Exceptional

25 Jul 2022

Jyniya

My stay at the hotel was amazing! I like how it’s a blockage in the window for visitors safety. Also, I was given fresh washcloths everyday.

Leisure

10/10

Exceptional

24 Jul 2022

Tariq

Excellent location to head in to Manhatten as well as lots of great local bars and restaurants with a 10 min walk

Business

8/10

Excellent

23 Jul 2022

Verified traveler

they did not provide refrigerator and I do not like the breakfast.

Leisure Family_with_children

8/10

Excellent

21 Jul 2022

Omar

Conveniently located near subway stations and 20 minutes away from Manhattan on the subway.

Leisure Partner

10/10

Exceptional

20 Jul 2022

Juan

My room was very good, clean, comfortable and great A/C.
The continental breakfast was good just to start the day and go for more in the area. No Gym at the hotel, I will suggest to get few machines for the C level. Overall was perfect for my purpose

Leisure Self

6/10

Pleasant

18 Jul 2022

Steve

Good, but still had some issues

1. Staff were friendly and helpful
2. All aspects of the hotel were clean
3. My first room had a strong mildew smell. I asked to change, and was put i the floor directly below. Still had a mildew smell, not as bad as the other room. By this time, I decided to go with what I had as I wouldn't be in the room that much except to sleep and shower. But I definitely smelled it every time I entered the room.
4. Room was freezing the entire time, even with the thermostat on 69-72F.
5. The breakfast was a takeaway breakfast, nothing to write home about; many visitors seemed to bring their won and use the microwave.
6. Good location, 2 blocks from subway, 20 min. in either direction to numerous restaurants and bars. However note that it's not in a residential area, though there is an apartment building and another hotel next door.

Friends_and_family Friends

8/10

Excellent

18 Jul 2022

Ioana

It's a good hotel, staff friendly and helpful.The only downside is the street, let's say it's not the best in LIC. Otherwise all good, close to multiple subway lines, easy to reach Manhattan and also Queens.

Business Family

8/10

Excellent

10 Jul 2022

Eli

Nice clean room. Hotel located in a rough area (it did not affect our overall experience).

10/10

Exceptional

09 Jul 2022

Luis

Excellent.

Perfect, no complain the hotel and the rooms super clean staff are super nice.

Friends_and_family Friends

10/10

Exceptional

09 Jul 2022

Denel

I stayed for one night for a wedding and the location was perfect for me , not enough sound proof there’s a train close by so you can hear when it runs.

Leisure Family

8/10

Excellent

09 Jul 2022

Mark

Staff were extremely helpful. Did not like $100 deposit.

Leisure Self

10/10

Exceptional

05 Jul 2022

Connor

Excellent air conditioning on floor 3. Really clean and updated room. Not too noisy despite the fact that this city is generally kinda noisy. My new go-to in LIC.

Leisure Self

4/10

Poor

27 Jun 2022

Margaret

The continental breakfast is really lunch snacks. How awful. What would it take for sone cereal, milk, hard boiled eggs and a loaf of bread? I will not recommend this hotel because of the breakfast.

Leisure Family

8/10

Excellent

27 Jun 2022

joyce

Breakfast was mis-represented as a full continental - was a \"Grab-Go\" muffin and yogurt only. Staff were pleasant - not very knowledgeable of area

Leisure Friends

10/10

Exceptional

26 Jun 2022

Michael

Staff was great!

Leisure Partner

10/10

Exceptional

22 Jun 2022

Michael

Room and staffing was very good really need a packing facility

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2022

Lyndon

Clean, quiet, basic room in a good location not far from Manhattan and subway stops. I had a leaky drain under the bathroom sink, but it was fixed promptly. It’s no frills but it gets the job done!

Leisure Self

10/10

Exceptional

19 Jun 2022

Verified traveler

Clean room in queens

A clean modern room, nice bed, clean nice bedding, nice staff. No issues.

The nightstand could have used another wipe but I'm picky.

The immediate area outside the hotel is a bit dirty but there are nice eateries and safer feeling streets 3-4 blocks away.

8/10

Excellent

17 Jun 2022

Vendela

The men at the front desk were nice. The lady at the front desk though had an attitude. The view of the room was okay. The cleaning lady did a great job cleaning the room. One thing that sucked was it would take 20 min for shower water to get hot.

Leisure Family

2/10

Poor

08 Jun 2022

Danielle

BUGS in my BED! Found around 2am on the second night of our 3 night stay. I was only refunded for one night even though we had to leave in the middle of the night of our stay on day 2 and find a new hotel room. I am very disappointed and the staff only gave me a partial refund for the 3rd night. Beyond disappointed. Stay away from this hotel!

Leisure Partner

10/10

Exceptional

08 Jun 2022

Frank

Great Hotel for those on a budget and an alternative to staying in Manhattan. There are several subway stations within blocks and exploring Long Island City and Astoria in Queens is highly suggested! Very convenient if you're flying into LaGuardia!

Leisure Self

6/10

Pleasant

07 Jun 2022

Verified traveler

One night in Queens

Nice hotel except for no refrigerator, lousy breakfast, and city noise. Staff was not super friendly.

Partner

6/10

Pleasant

31 May 2022

Eric

They helped

Business Self

10/10

Exceptional

31 May 2022

Radhika

Staff were very helpful! Had no hot water the first night, called the front desk, and the night manager restarted the boiler and we got hot water!

Leisure Partner

8/10

Excellent

30 May 2022

Lisa

I like the fact that it was a smoke free hotel. I didn't like that it says breakfast included and its not just coffee/water/juice and granola bars or muffin or a yogurt. Asked about it and they mentioned that they have to reorder food supplies and i was there for 10days. Wasn't the happiest.

Family

8/10

Excellent

30 May 2022

Verified traveler

CONVINIENT TO WHERE I NEEDED TO BE

Leisure Partner

8/10

Excellent

30 May 2022

Maja

Clean and new but not enough towels or mini shower supplies. Almost everything is upon request which is totally fine as long as you’re ready for it. No iron in the room, it’s upon request as well. Plenty of parking!

Leisure Partner

8/10

Excellent

30 May 2022

Jorge

Close to Manhattan. Clean and comfortable

Leisure

10/10

Exceptional

27 May 2022

Laura

I liked the location for walking and feeling safe.

Leisure Partner

8/10

Excellent

26 May 2022

The room is small but it’s okay for a quick stay. Close to metro stations, was safe to walk to the hotel at night. The fridge is right next to your bed and it didn’t fit into the corner—weird.

Business Self

10/10

Exceptional

24 May 2022

AARTHI

Clean rooms. The staff was very cordial n friendly

Leisure Family

10/10

Exceptional

21 May 2022

Doug

Great Hotel. Clean and comfortable. Great value for LIC.

Business

4/10

Poor

20 May 2022

Alexander

Cold breakfast is not a breakfast. There is nothing else at that place , not even a beer opener

I got single bite on my arm while there. It could have been from the outside, but I doubt it

Business

10/10

Exceptional

18 May 2022

Eureka

Great. More options for rooms

It was a great stay. The hotel just need smoking rooms or a smoking sections or something.

Friends_and_family Family

10/10

Exceptional

04 May 2022

ROGER

It’s good and clean

Business Self

10/10

Exceptional

23 Apr 2022

Felipe

I'll be back

Friendly front desk. Was bummed at first when I got in the room and saw no ironing board, but a call to the front desk and one was delivered in less than five minutes to my door. Clean room and comfy bed was nice to get a good night's sleep after walking around the city all day.

Self

8/10

Excellent

20 Apr 2022

Sinan

Location is a huge plus. Very close two different main subway lines that take you to Manhattan in 20 mins. The rooms were compact and good enough for tourists. The only downside for us was not having a small fridge in the rooms.

Leisure Family

10/10

Exceptional

15 Apr 2022

Joey

I liked the small, cozy room and large windows. This place is low-key and exactly what I want in a hotel. I would definitely stay here again in the future.

Business Partner

4/10

Poor

15 Apr 2022

Pavan Kumar

No amenities at all. Over priced and congested rooms. Service people are not friendly nature.

Business Self

8/10

Excellent

06 Apr 2022

Brianna

Great location the breakfast is just snacks so that’s the only thing that was not great.

Leisure Partner

8/10

Excellent

01 Apr 2022

Mandy

The hotel was nice and clean. Staff was very nice and helpful. The area around the hotel isn’t great with a lot of the buildings being shop work buildings. My neighbors were terribly loud my entire stay, and the front desk did very little to address that. It took about 10 minutes for the shower water to get hot. Overall, good hotel for the cost but not the absolute best.

Business Self

8/10

Excellent

26 Mar 2022

Miriam

Very friendly people

Leisure Family

8/10

Excellent

22 Mar 2022

Brian

Staff was great! Check out is at 11 but they will tag and hold your bags for you for the day. That was great!!!! Room was clean. The area is up and coming. I felt safe though.

Leisure Partner

4/10

Poor

20 Mar 2022

Heather

Very disappointed with Expedia on this one. This place is 2 stars at best. The website says jfk is the closest which is completely false. I had to pay so much more for an Uber and sit in ridiculous traffic. The hotel itself is nothing special. There’s no convenience stores near by. The room was not as clean as one would expect. The coffee machine was dirty. There were hairs in the shower. There are also a lot of hyper aggressive homeless people all around the property.

Business Self

8/10

Excellent

20 Mar 2022

Ciro A.

It is just OK

When I booked this reservation, I understood the limitations involved with this type of property. But I was still disappointed with the lack of attentiveness when it came to asking for extras like pillows and towels. They would not provide extra pillows or towels. With that being said the staff at the front desk were very courteous and friendly. The room and bathroom was very clean and the in room air conditioner/heater work just fine. Nice and quiet. However the rooms are pretty small and the walls are pretty much paperthin. You could hear everything going on in the hallway and even the room next-door. Luckily I had a corner unit. The property does tell you from the beginning that there is no breakfast, just a grab and go like a muffin or a piece of fruit and small carton of orange juice. Not too sure if I would stay here again when I visit New York, but it was a nice safe place and it has easy access to the nearby train station.

Partner

10/10

Exceptional

20 Mar 2022

Verified traveler

Was amazing, no complaints

Friends_and_family Family

4/10

Poor

18 Mar 2022

Philip

No water pressure, very little lukewarm water, which never got hot.

Leisure

8/10

Excellent

16 Mar 2022

adnane

Good value for the price. Room service and cleaning should be more frequent. The hotel are taking Covid situation as argument which us not valid I guess.
Breakfast is very basic in a small corner in the hotel lobby. It's rather snacks that you take up to your room. Can be better and more varried.

Leisure Family

8/10

Excellent

13 Mar 2022

Johanna

Great staff, but parking is very limited. The \"breakfast \" is not really breakfast, is just some muffing and yogurt.

Business Family_with_children

10/10

Exceptional

04 Mar 2022

daniel

OK, good value, good location.

Leisure Self

10/10

Exceptional

24 Feb 2022

Jason

Nice and clean, very friendly, very cozy…great place to stay the night…

Partner

8/10

Excellent

24 Feb 2022

Kevin

Good stay

Rooms are clean & modern - bed was comfy
just took a little while for hot water to get to 4th Floor!
Good price & would def stay again

Self

4/10

Poor

22 Feb 2022

nazmul

Very poor customer service

Very ordinary and service level is too average . My three days stay they have not clean my room.
They told breakfast but it was not breakfast only tea and cake . -Drinking Water I got only two days out of three days .
Bathroom so pathetic, it took few hours to clean water from the bathtub, which I noticed but no action during my stay.
This is not standard as a New York City Hotel. However request them to change all issues to ensure good customer experience.

Friends_and_family Family

10/10

Exceptional

21 Feb 2022

Jose

Great places !!! Great staff!!

Leisure Family

8/10

Excellent

06 Feb 2022

Seyed Amir

The hotel is at walkable distance to core Long Island city and is very close to the train that takes you to manhattan.

The amenities are good enough. It has a safe, hair dryer, tv and clothing racks. Note that it is a micro inn!

The breakfast is a cold breakfast which is currently muffins, packed fruit, fruit yogurt, chewy bars, coffee and tea.

The train that take you to manhattan create noise 24/7 and you can hear it. So if you are very sensitive to noise this is not the place for you.

2 Public parkings are available within 1 minute of hotel. Street parking at night is also an option.

Leisure Family

10/10

Exceptional

28 Jan 2022

mary

I had to keep in mind that this was a micro hotel an would not have the same features as other hotels I have visited in the past. But to be honest my stay was quite wonderful. It was very clean and neat, the room with the king size bed has just enough room for two people and I enjoyed the walk in glass shower. The only thing I would say needs improvement is the options for the free breakfast.

Leisure Partner

6/10

Pleasant

17 Jan 2022

hadi

Business Self

10/10

Exceptional

14 Jan 2022

Stefanie

The hotel itself is excellent! Location is great for getting subways (3 different lines to choose from) into Manhattan and other parts of Queens. That said, it's on a desolate street, and even tho I'm a seasoned native, it was a bit scary at night-- only because it's not in an area where there are any people walking about. That said, I would still stay again due to the hotel itself and the value, considering how close it is to NYC.

Leisure Self

10/10

Exceptional

11 Jan 2022

Paul

It was a nice modern hotel and the room was small but perfect

Leisure Partner

6/10

Pleasant

11 Jan 2022

Heinrich

During our stay two days in a row we didn´t have cleaning in our room, even though we informed the front desk

Leisure Family

10/10

Exceptional

06 Jan 2022

Rafael Luiz Lima de

It was great.

Leisure Friends

2/10

Poor

03 Jan 2022

Sarah

ITEM STOLEN FROM MY SUITCASE DURING STAY.

I would not recommend staying here. For starters when I came to check in after a long flight around 7:30 pm I had to wait over 45minutes for someone to come to the check in desk and check me in. Additionally, on checking out I realised that an item from my suitcase which I did not use during my stay (my beats headphones) was missing! After immediately reporting this the manager took over a week to get back to me saying he checked the footage and there was no sign of theft!! RIDICULOUS DO NOT STAY HERE.

Leisure Self

6/10

Pleasant

03 Jan 2022

Jiewei

8/10

Excellent

02 Jan 2022

Marina

Close to the subway stations; nice neighborhood; easy to get to stores or restaurants in Queens. If you like to walk, easy to wat to Manhattan over bridges.

Leisure Family

10/10

Exceptional

31 Dec 2021

Clayton

It's OK

8/10

Excellent

22 Dec 2021

Roziena

The hotel is great. It's right next to a train that you can take into Manhattan if you're hungry. You can also order in, which I did. The one thing that irked me is that it's in a very noisy area; you can hear freight trucks passing every single night and it really stops you from sleeping well. I wish I brought ear plugs. Other than that, excellent.

Business_and_leisure Self

4/10

Poor

22 Dec 2021

Liliana

Not able to control the temperature of the room. The employees at the front desk don’t answer the phone. 15 min before checkout the cleaning lady said we have to leave the room. It’s a mess

Leisure Partner

10/10

Exceptional

20 Dec 2021

Josefina

The neighborhood is not so great

Leisure Self

4/10

Poor

13 Dec 2021

Jessie

Thermostat didn’t work in our room ,we had to sleep with the window open just not to melt in our tiny room. Tried everything to adjust settings wouldn’t apply.
Our room floor smelled of marijuana our entire stay. Staff was good , room was clean but house keeping banging on our door at 8:30 am wasn’t pleasant.

Leisure Family

6/10

Pleasant

12 Dec 2021

Valerie

The first day/ the room was not cleaned. The second day after we asked for it to be cleaned- it still was not vacuumed nor the beds made not the coffee maker emptied and washed but they did change the towels. On the third day and everyday after it was cleaned and the towels changed.

Partner

8/10

Excellent

10 Dec 2021

Wei

Hotel is okay, fairly new (Dec 2021) and clean. Parking on street seemed easy. It said breakfast included, but it was not real breakfast, just muffins and cereal bars and juice, all too much sugar.

Friends_and_family Family

6/10

Pleasant

04 Dec 2021

joncarl

basic

very basic all around.

Business

8/10

Excellent

29 Nov 2021

miguel

Clean,modern, close to everything. The breakfast ...juice, granola bars,yogurt ,coffee and water,that it. Lousy area(trains)very close to the train station (good)

Leisure Family

10/10

Exceptional

29 Nov 2021

Christian Walter

Very good

Leisure Family

10/10

Exceptional

19 Nov 2021

Naresh

Very clean room and nice space