Name: Hampton Inn Charlotte/Matthews
Address: 9615 Independence Pointe Pkwy, Matthews, 28105, US

6/10

Pleasant

27 Jul 2026

James Gregory

Hotel did not understand the room rate that I received from Expedia, but they finally accepted it.

Website shows all rooms have tubs — but our room did not have a tub (and my wife dislikes showers).

Pool was out of order and unusable.

AC was functioning poorly and required augmentation AC units in the breakfast area and on the floors.

Breakfast was quite acceptable.

10/10

Exceptional

21 Jul 2026

Ashish

asd

Partner

8/10

Excellent

19 Jul 2026

Dwight D. Grayer

The pool wasn’t open on the warmest days of the year. It’s summer time the pool must be open!!!!!!

Family_with_children

4/10

Poor

13 Jul 2026

Nikki

Absolutely do not recommend.
When I booked, I realize I wasn’t booking a 5 star hotel—my expectations were reasonable. My family and I were traveling for soccer and it was a last minute booking. I only have 2 criteria for a stay for me to be happy—clean and safe.
The property is not well maintained—pool was drained for the duration of our trip (with no indication prior to booking), the AC was not working property in the lobby/breakfast area to the point where staff had brought in floor units. The gym consisted of a treadmill and a bike, however there was a massive crack in the wall below the thermostat—probably 2 feet long and wide.
The rooms were run down and it is the only hotel I have ever stayed where I woke up concerned about the possibility of bed bugs (thankfully none to be found but it’s that unclean)
There were people loitering on the bench outside of the property entrance all hours of our stay.
The only highlight was the front desk staff. They were very kind and professional upon check in and check out.

Family_with_children

10/10

Exceptional

07 Jul 2026

Tomas

I would recommend to anyone.

4/10

Poor

25 Jun 2026

Melissa

I was really disappointed in the smell, cleanliness, and the appearance of my bathroom. The common areas of the hotel on the first floor smell like rotten egg, or old sewage. The elevators floors were nasty and dirty. The bathroom in my hotel room had several areas that needed to be cosmetically addressed from the tile and grout, smudge stains on the wall. The furniture, arms in the hotel room look worn out should’ve been replaced years ago. I am a Hilton honors member and I will not visit this hotel again.

Friends_and_family Friends

6/10

Pleasant

19 Jun 2026

William

I've been to quite a few Hampton Inn's and this left a lot to be desired.

Family

8/10

Excellent

19 Jun 2026

Christina

There were some rude customers around but the hotel was nice

Family_with_children

4/10

Poor

12 Jun 2026

Debra

We have stayed at this property multiple times a year over the past several years. This was the first time our reservation was \"moved\" from a king room to a double room because they were overbooked and because we had booked through hotels.com. There was also hardly any parking because there were 3 large trucks pulling long trailers taking up 3-5 spots each.

Partner

10/10

Exceptional

29 May 2026

Mark

The hotel was clean the staff friendly, and we appreciated the shuttle to the airport

8/10

Excellent

25 May 2026

Elizabeth

The staff was helpful. The property has aged and is one of the older Hampton Inns. Good for a quick stay.

Family_with_children

10/10

Exceptional

24 May 2026

Nellie

I’m was in a great handicap room with ease! Near the back entrance of the building and was well agreeable to have my dog who was very friendly and comfortable to sit in room when I step away. I put is doggy pad down and diaper on. He was on the bed sleeping like he would be at home with cartoons playing. I will stay again
Wine that I have my brother and sister n law

Pet

2/10

Poor

18 May 2026

JOHN

The room was run down and stained, from the bathroom wall to the bedroom walls. The shower had a layer of grime on the floor. The toilet had an issue where it wouldn't stop running without adjusting the handle or lifting the lid to manually stop it from running. They also put us in an ADA accessible run, and we have full mobility. If someone with mobility issues needed that room, it wouldn't have been accessible due to persons with full mobility occupying the space. Ridiculous.

10/10

Exceptional

12 May 2026

wayne

Enjoyed the breakfast!

Partner

6/10

Pleasant

10 May 2026

Wendy

This is definitely an older hotel. The parking area is dark and I probably wouldn’t feel safe if I was alone after dark. The furnishings specifically the chairs in the room are dirty/stained. I probably wouldn’t stay again. The check in was a little chaotic as well, they at first said they didn’t have a room and then offered me a room that was really smelly and the a/c wouldn’t turn on but then they magically had a room after I complained it was just weird. On a good note the bed was comfortable and the room was quiet.

Partner

10/10

Exceptional

04 May 2026

James

Fresh breakfast. Seemed very safe. Enjoyable stay

8/10

Excellent

22 Apr 2026

Julie

The parking lot was not well lite at night. Entrance of parking lot was a huge pot hole.
Room was clean.

Family_with_children

8/10

Excellent

22 Apr 2026

John

Clean room and hot breakfast

Family

2/10

Poor

20 Apr 2026

Jacob

No AC in the first room and had to wait for 45 minutes while they tried to fix it. After an extended wait we were then given another room where the air cut on but none of the controls worked and we found out after the air only cuts on every 3-4 hours. We slept in sweat and abysmal discomfort. We didn’t even stay the second night the thought of having to wait for another room AGAIN or sleep on a sauna was terrifying. Loud bangs all night people screaming and partying. This is NOT A HILTON do not be tricked and stay there. Spent $300 on 1 night of pain.

Partner

4/10

Poor

20 Apr 2026

jeffrey

The carpet in our room was frayed, the towel rod in our bathroom was on the floor, the wall panels in the elevators are cracked. Outside there is litter and full garbage cans and ashtrays. During breakfast the coffee dispenser was empty, they ran out of sausage, the waffle maker is defective, the food service area is cluttered and obviously not regularly cleaned. Finally, we watched the front desk day staff regularly treat customers rudely. Our room keeper was lovely, otherwise this hotel deserves its low scores. I should have believed the previous reviews.

Partner

6/10

Pleasant

19 Apr 2026

Elizabeth

Breakfast was good, but the waffle mix was watered down, they never did get fluffy or rise.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Stephen A

Breakfast was good, but the tables were sticky. The water in our bathroom was shut off at 9:00amish and when I complained at the Desk, he suggested we use the lobby bathroom. After I rejected that, some came to our room and said they had fixed the problem.

Partner

2/10

Poor

13 Apr 2026

Cheryl

Breakfast subpar

Self

6/10

Pleasant

13 Apr 2026

Sandie

Con: Not worth the price!! Place needs rehab. Lamp shades bent and riped, walls wavy with water damage, blood stain on bed, shady area, garbage on grounds, dog poo everywhere.
PROS: Easy check in, loved the person that checked me in, so sweet, tipped them. Great breakfast and lady that was taking care of it. Tip her! When I’m treated good I treat back! Room was clean other than the things I mentioned.
Restaurants and stores nearby, walking distance

Pet

10/10

Exceptional

02 Apr 2026

Galina

Everything was great

Family_with_children

10/10

Exceptional

31 Mar 2026

Susan

Staff

10/10

Exceptional

29 Mar 2026

David Brent

The hotel is great - staff, location, cleanliness!

Self

10/10

Exceptional

17 Mar 2026

Melissa

Room was immaculate and clean. Staff were very nice.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Cynthia

All the stuff was extremely courteous. The breakfast was good.

10/10

Exceptional

01 Mar 2026

James

Meme

8/10

Excellent

26 Feb 2026

Charles

Pleasant staff. Generally nice

10/10

Exceptional

23 Feb 2026

Jerry

The staff was helpful and kind. The room was clean and the hotel quiet. When we visit again, will definitely stay again.

Partner

4/10

Poor

18 Feb 2026

G

Too much wear and tear not being taken care of.....room requested (king bed) was not given......NO HOT WATER NEXT MORNING!!!!!!!! Front desk folks friendly and helpful......I am awaiting a significant discount that was promised.

8/10

Excellent

16 Feb 2026

Charles

Room was clean, staff was very helpful and friendly. Furniture in room was somewhat worn. Refrig was noisy. Breakfast was lame, could have used more fruit and variety.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Angela

Was very noisy with traffic. Walls are paper thin also. Could hear the people and the kids next to us. They charge to use the internet it is not free like most hotels. Only plus is the rooms were clean

Partner

8/10

Excellent

06 Feb 2026

Cherrie

I checked in Monday evening, Feb 2, 2026 and I checked out Friday morning, Feb 6, 2026, during this time my room, 209, was never cleaned. I asked about that on Wednesday evening when I got back from work and I was told that the rooms are cleaned upon request. I said ok and the next day, Thursday, on my way to work (7-7:30) I stopped at the front desk and requested a room clean. I was told ok. I came back from work at about 5 and the room had not been touched. I had to go to the front desk to get someone to come up and to just empty the trash. We the front desk clerk came to the room about 45 minutes later, she handed me the trash bags and so I emptied the trash. Also, I had to request fresh towels in which I got them from the clerk at the front desk on Wednesday and I brought down the soiled towels. I did speak with the manager, and he said that he will get in touch with Expedia concerning a discount.

Business Self

8/10

Excellent

02 Feb 2026

Wayne

Room good, no problems.

Leisure Partner

8/10

Excellent

25 Jan 2026

Connie

We travel with our two dogs and they are pet friendly. The room was nice and very clean. The staff was friendly and very accommodating. The breakfast was good.

Partner

6/10

Pleasant

12 Jan 2026

Gail

Regular and bold coffee was extremely weak. Several
guest made the same comment 2 days.
No ice in ice machines and person on desk request we find it on another after checking 2 machines
Breakfast was mediocre at best

Friends_and_family Family

6/10

Pleasant

24 Dec 2025

Terry

Room was good. Work out facility was poor. Only treadmill & bike. No weights or weight machines. Water dispenser empty & no cups.

Leisure Self

10/10

Exceptional

23 Dec 2025

Peter

This was one of my best experience using expedia, hotel was clean and staff was very delightful i will being coming back thank you

Leisure Family

8/10

Excellent

19 Dec 2025

Russ

The first two rooms I was given had issues with their AC/heater units. The service at the hotel was very good, as they finally got me reassigned to a room that did not have a defective unit. Dylan was especially helpful, and I appreciate that. The overall statement met my expectations of Hampton Inn.

10/10

Exceptional

13 Dec 2025

Karen M

The staff was excellent. Very friendly and accommodating. I got everything I needed.

Leisure

4/10

Poor

08 Dec 2025

Chris

Prepaid for the

6/10

Pleasant

02 Dec 2025

Brian

Wheelchair accessible room had a bathroom counter higher than a kitchen counter. Peeling wallpaper in the bathroom. The room needed a refresh.

10/10

Exceptional

22 Nov 2025

Dawson

Room was clean and comfortable. Location has restaurants and stores close by. Staff was friendly.

10/10

Exceptional

16 Nov 2025

Jeffrey

Clean room, great location

Leisure Family

10/10

Exceptional

14 Nov 2025

Danielle

Clean room.

8/10

Excellent

06 Nov 2025

Thomas

No soap in the bathroom, otherwise very nice.

Business

10/10

Exceptional

30 Oct 2025

Michael

Yes it was immaculate

10/10

Exceptional

26 Oct 2025

David Brent

Loved the complimentary breakfast and the room accommodations.

Business Self

10/10

Exceptional

03 Oct 2025

Carol

Very safe parking. The facility was very nice, clean & the staff welcoming.

Leisure Family

10/10

Exceptional

18 Sep 2025

Randolph

Good location and pet friendly

Leisure

10/10

Exceptional

07 Sep 2025

Robert

The tv need to be updated

Business Self

10/10

Exceptional

31 Jul 2025

Kristin

Loved the experience and local food

Leisure Partner

6/10

Pleasant

21 Jul 2025

Donald

The breakfast was great, the staff was great.
The only complaint was the pool was closed, it was disappointing

Leisure Family

2/10

Poor

14 Jul 2025

Allen

Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available.

Family

2/10

Poor

13 Jul 2025

Alexis

Water heater did not work. Both water in the sink and tub did not drain. When I tried to adjust the temperature on the thermostat on the wall, it fell off. I received no room service on the three days I stayed. I had to go and ask for fresh towels and take out my own trash. It was my worst Hilton experience.

Leisure Family

2/10

Poor

07 Jul 2025

Denise

horrible front desk staff

The toilet was clogged when we arrived and overflowed twice during our stay, both times we were offered a plunger. When we stated we were not plunging the toilet ourselves, we received back talk and attitude. I was very appalled at the unprofessionalism of the front desk staff!

Friends_and_family Family

8/10

Excellent

17 Jun 2025

scott

It was clean and quiet hotel

Friends_and_family Family

4/10

Poor

17 Jun 2025

Charles

THis is a very old property that is bad need of a full renovation - it smelled musty -the bathroom was \"beaten up\" - and rough. The breakfast area was marginal, too - as was the breakfast - the only redeeming quality -was the price - which was great!

6/10

Pleasant

12 Jun 2025

Elizabeth

Ease to food and quiet, unexpected charge to park my car on a prebooked stay.

Leisure Family

6/10

Pleasant

10 Jun 2025

Kristan

A few pros: The staff was very friendly.

8/10

Excellent

03 Jun 2025

Dave

Nice place.
Nothing outstanding

Business

8/10

Excellent

16 May 2025

Clyde

Fine basic hotel. Staff friendly and efficient.

Leisure Family

8/10

Excellent

30 Apr 2025

GARY

Everything was Great.
Down side there is No Exhaust fans in the bath rooms to suck out the stink after you go to the bathroom.

Leisure Partner

8/10

Excellent

21 Apr 2025

Galen

I made a mistake on my reservation, but the General Manager Jamel did an excellent job of getting it straightened out with Expedia. He certainly went the extra mile. That is great customer service!

Business Partner

8/10

Excellent

15 Apr 2025

Randall

Nice facilities.

Business

6/10

Pleasant

07 Apr 2025

Daniel

The area around the hotel was fine, it was close to Downtown Matthews. The hotel was easy to check-in to using the Hilton App. The room had ripped carpet right in front of the entry door. Possible tripping hazard for those using a walking assistance device. The room had an odor consistent with something being wet and souring. Since I was traveling alone, it did not bother me to the point to request a different room. Though I would have if my spouse had been with me. I most likely will not stay at this location or chain again. I usually stay at other Hilton properties (Double-Tree or Embassy Suites) with a much better experience. Based on this stay, I would not reommend this place to a friend.

Business Self

10/10

Exceptional

31 Mar 2025

Susan

I enjoyed the clean room

10/10

Exceptional

31 Mar 2025

Stephen

Property seemed older and furniture and colors were def old style.

10/10

Exceptional

23 Mar 2025

Tonya

very close to food options and not far from downtown

Leisure Partner

8/10

Excellent

16 Mar 2025

Katherine

Both check in and check out people were so helpful and polite.

Leisure Family

8/10

Excellent

01 Mar 2025

Raelene

This site was close to where I needed to be for my class. This property looks like they are doing repairs from a water leak problem in the bathrooms. They did not take out my trash from my room, but I guess I was to ask for that. I am surprised as when I worked for the Hampton Inn that was my job. I was told to take out the trash, make the bed, and wipe down the bathroom. I did not get that service.

Business Self

4/10

Poor

28 Feb 2025

Peggy

Not a clean hotel. No security on staff to control disturbances from other guests. We experienced loud continuous barking dogs, another guest playing loud music, all of this and a filthy room after driving 8 hours from PA to attend my mother's funeral!

2/10

Poor

24 Feb 2025

Donald

Dirty, blood on the sheets

10/10

Exceptional

31 Jan 2025

Dannie

Great stay!

Spacious room. Clean. Comfortable bed and pillows!

Friends_and_family Family

2/10

Poor

19 Jan 2025

Ernie

Bad bed

The bed was very bad every time you moved a spring would stick in your body the worst stay ever,

Friends_and_family Family

4/10

Poor

15 Jan 2025

Tameshia

The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much.

8/10

Excellent

12 Jan 2025

Sean

Nice room and stay

10/10

Exceptional

05 Jan 2025

Michelle

Fine/good for cost

Mostly fine customer service. Loved bedding. Sheets crisp and comfortable. Bathroom dates. A bit dusty on dresser/tv.

Friends_and_family Family

6/10

Pleasant

04 Jan 2025

Nina

Decent. Staff attentive and pleasant. Bathroom fixtures in need of repair. Towel rack and toilet loose. Breakfast mediocre.

Business Self

8/10

Excellent

28 Dec 2024

Brigid

Not up to Hampton Inn standards.

Shower control needed attention, shower didn't drain well, bed was worn out. 1 working ice machine for a 4 story hotel. Plenty of weed being smoked in a non-smoking hotel. Breakfast was poor for a Hampton Inn..cold powdered eggs, greasy sausage patties and cold potatoes. Outside grounds were unkept and full of trash.

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Joe

Close to a lot of things.

10/10

Exceptional

13 Dec 2024

Nathan

Cozy

The room was nice. Liked the free breakfast. The hotel itself had an older interior but no complaints.

Friends_and_family Family

4/10

Poor

01 Dec 2024

Eric

Although the hotel was clean, the shower in our room wouldn't drain properly. I had to keep turning off the water so it would drain and cover my feet. The sink also drained slow. I will say that the front desk lady was very welcoming and kind to us. We only stayed one night so we didn't make a fuss about the slow drains.

Leisure Family

8/10

Excellent

24 Nov 2024

Rebecca

Friendly staff, clean room and nice breakfast. Close to so many shops and restaurants.

Leisure Partner

4/10

Poor

19 Nov 2024

Seth

Honestly, one of the dirtier hotels I've ever stayed in. Was not expecting Ritz quality for $160/night, but my restroom had a patch in the ceiling that was never taped and painted over (exposed screws and seams), the bathtub had a hole smashed in it with a bunch of caulk to conceal it. The toilet had a lose bolt and would rock on the wax seal (surprised it didnt leak on the floor). Overall, it did what it needed, but will never be staying there again.

Business Self

6/10

Pleasant

11 Nov 2024

Peggy

No longer free bottles of water for regular Hilton Honors members, you need Diamond status. Had a sign up about a fire drill where inspectors would be coming into rooms the day I arrived. When I asked if I would be disturbed since I arrived at 8 pm the person at the desk said maybe but she did not know. Did not like feeling like people may be coming into my room that late at night.

Business

10/10

Exceptional

04 Nov 2024

Malcolm

Really quiet area and uniquely located near lots of shopping and dining restaurants.

Self

10/10

Exceptional

27 Oct 2024

Calvin

Good location, walkable to dining

Leisure Family

10/10

Exceptional

24 Oct 2024

Karl

Was convenient and on our travel route. Nice and friendly staff. Good breakfast.

Leisure Family

4/10

Poor

14 Oct 2024

Tomacita

I like the location of the hotel but unfortunately that was all. The rooms are outdated and lack cleanliness. The bathroom had no ventilation so it has built mold in the ceiling and walls. The bathroom did not have toilet paper. When I called the front desk I was directed to visit the front desk within 10-15 minutes to obtain toilet paper which should already been in the room for guests. When i finally visited the front desk I was handed half of a half roll of toilet paper. Per the front desk personnel they are awaiting a shipment and was firced to grab the roll from an unoccupied room. Throughout the night and morning hours all you hear is slamming doors. I will not recommend nor will I ever stay here again!

Leisure Family

2/10

Poor

09 Oct 2024

Verified traveler

Stay somewhere else!

The hotel was filthy!!!! Moldy, wet and smelled terrible. Housekeeping was very noisy going in and out of rooms that were being cleaned and ALWAYS letting the door slam with each entry or exit. No attention to detail, no care taken and saw a housekeeper walk past garbage on the floor. My friends and I picked it up. Disgusting hotel as well as many of the staff members.

Breakfast dining room lady was WONDERFUL, hard worker!

Friends_and_family Friends

6/10

Pleasant

09 Oct 2024

Kathleen

Location of as of excellent. Morning cafe excellent. Room clean. Bath had very slow drainage. Always water around our ankles when showering. Needed fresh grouting. TV not working. Think it was the remote battery. Cheerful and prompt housekeeping.

Pet

4/10

Poor

16 Sep 2024

Matthew

Dirty, muggy rooms

10/10

Exceptional

08 Sep 2024

Nina

First time at this location and service was great as always. The guest service representative was a dear.

Self

4/10

Poor

07 Sep 2024

Andrye'l

One of our rooms was saturated with mold

Business_and_leisure Family

8/10

Excellent

25 Aug 2024

Robin G.

Would have rated higher if the pool had been open - maintenance in the summer was surprising

Leisure Family

6/10

Pleasant

22 Aug 2024

peter

basic room

The hotel is understaffed
Long wait time at check in despite it being 7 .00pm.
No staff to clean the room or change towels
Given a room and found it was occupied and had to return to check in desk to get a new room.

Business